Rubbish customer service. Avoid.

i have been waiting 12 days for my order an still not arrived phoned trek ware who weren't even botherd told me they carnt track it because its with royal mail

Purchased my son some school shoes, which lasted only 3 weeks!!!!!!, when I phoned customer service I was told I shouldn't have brought my son cheap school shoes and that he was probably playing football and running about in them too much!!!!! so I shouldn't expect them to last!!. Do they expect 8 year old boys to sit still and not run around on the playground? She said I could send them back for them to look at, but at my expense. And they would only replace them if there was a manufacturing problem. This would leave my son without school shoes for a week. The customer services lady then said "I am sure you have a spare pair!!!!!!" does she not understand people are on a budget? Rant over!!! The person I spoke to was rude and unhelpful and I will not be using this company again.

Placed order, never happened!! No response by phone, email, unreliable company and not worth the hassle, find the products elsewhere!

I ordered on the 1st December and taking into account the weather contacted them on the 17th to be informed that my delivery had been marked "Stolen" by parcelforce.
I was assured that another delivery would be posted and we are still waiting.
I suspect that it has not been re-posted as I have been given the same tracking number for the second parcel!
I have requested a refund, seems as though I am being fobbed off!
I wish I had read this website before ordering.
Buyers please beware! You are taking a risk ordering from this website, cheaper doesn't always mean best. Poor aftersales if they even answer the phone! They certainly have never answered my emails.
I would give no stars if permitted.

this company is a joke stay away!!!!!still waiting for a snowsuit for my son.ordered 8 days ago.nobody answers the phone been trying for 4 days.emails are also ignored.good job my sister is a solicitor.i intend to take them to the cleaners if i dont get my goods in the next week.

Absolutely appalled by the customer service of this company. I ordered from them last year with no problems; completely different story this year. Ordered goods which were in stock on 9th December, a week later order still saying 'Ready for Despatch', money taken from account but no sign of goods.... and no sign of ANY customer service. No one answers the phone, however after 26 times of calling I got an answer - the guy was unhelpful and told me my order might be dispatched by end of week; no one responses to my two emails I have sent. Their testimonials are pure rubbish and clearly bias and probably made up! I would never order from this company ever again!

Ordered boots and sallopetts for my son on the 6th of december as in stock.


still waiting for order no one answers phone rings out.
no email contact paid with credit card will have to cancel.

buyers beware think they maybe at it

Ordered some Craghoppers trousers which happened to have a faulty button that came unstitched the first time I wore them.

I accept these things happen so I returned them but trekwear just refunded the cost of them rather than giving me a replacment and did not refund any of the postage.

So it cost £4.95 to get some faulty trousers then £2.25 to post them back so I just lost out on £7.19. Customer service never answer the phone or emails.

I ordered a pair of snow boots for my son from them because they were the only one that still had his size. I seriously suspect I will never receive my product.
I've called they customer service and nobody answers the phone, and there is no answering machine either.
Sent them an email, and guess what? No response so far.
I smells like a scam. I will wait a couple of days, and cancel my order.

Stay away from this shop!!!

Patricia.

terrible - no contact with retailer, no replies no answer on phone - ordered on 29.11.10 still nothing arrived but payment taken- going away next week and need it as x mas present- seriously thinking to call bank and claiming refund - beware

I buy from them because they're cheap but have always received the worst service from any supplier on the Net. Although all items are in stock it is normal for them to not despatch for at least 2 weeks - I've even paid extra for next day delivery and still waited nearly a fortnight! They don't respond to emails either so you're left completely in the dark and very frustrated not knowing when your stuff will arrive. I think it's wise to take all their 'testimonials' with a very large pinch of salt.