Trekwear Reviews - www.trekwear.co.uk

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★★★☆☆
3.2 / 5
56% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at all costs. Hopeless company.”

Written on: 12/02/2014 by Jackolou (1 review written)

Be wary of buying anything from these, I placed an order for some goggles and when they hadn't arrived after a week, I contacted them only to be told my order was cancelled and someone had called or emailed me. If they had, I really wouldn't be chasing them, would I? Really not a good practice to be selling stock you haven't got, and the website is poor as the order was showing even thought they had cancelled it. The whole experience has left a very sour taste in my mouth and I won't buy… Read Full Review

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★★★★★

“Great Service”

Written on: 18/11/2013 by vikkit84 (3 reviews written)

I ordered Short Regatta trousers from Trekwear. I'm in the process of losing weight so after ordering a size too big then a size too small I eventually got the right size! Yes you have to pay to send things back yourself but as with any small internet company you should expect this and factor it in. I was happy, and you need to think it's probably cost Treckwear almost £10 to send me a £20 pair of trousers so you can't really complain. If you don't want to pay to send something back… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 22/10/2013 by RosColes (1 review written)

I ordered a size 12 jacket which turned out to be too small despite the fact that I am a size 10-12. Not enough room to wear a jumper in cold weather. Contacted Trekwear to ask them to send me a pre-paid returns label as it would cost £8 for me to return and was told that I had to pay for this myself. Ridiculous especially when you are ordering online and unable to try on. They wrote to me saying that they thought the trousers (trousers!!) were the correct size. They clearly didn't even… Read Full Review

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★☆☆☆☆

“Poor quality not fit for purpose”

Written on: 02/10/2013

Purchased my son some school shoes, which lasted only 3 weeks!!!!!!, when I phoned customer service I was told I shouldn't have brought my son cheap school shoes and that he was probably playing football and running about in them too much!!!!! so I shouldn't expect them to last!!. Do they expect 8 year old boys to sit still and not run around on the playground? She said I could send them back for them to look at, but at my expense. And they would only replace them if there was a manufacturing… Read Full Review

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★★★★★

“Ladies regatta hiking boots”

Written on: 03/05/2013

Ordered the boots at a great price and I paid extra for next day delivery. Boots arrived on time and as advertised. They are a good fit and I am really pleased with them. I have had very good service from this company and I would use them again… Read Full Review

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★★★★★

“great shopping experience!”

Written on: 24/03/2013 by zak999 (1 review written)

Read the mixed reviews for this site, but, due to "cheapest around" price for my item( craghoppers gore tex kiwi ladies jacket)I decided to take the risk. Ordered on a Monday and coat arrived on Wednesday! Coat slightly too big so rang customer service for advise. Pleasant lady gave me my options. Sent coat back and decided to wait for my refund before sending for smaller size.Refunded in less than a week! Sent for smaller size, once again came 2 days after order.Very pleased with jacket… Read Full Review

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★★★★★

“Ordered on a Friday, dispatched the following Monday,...”

Written on: 07/02/2013 by nephin (1 review written)

Ordered on a Friday, dispatched the following Monday, arrived in the west of Ireland on the Wednesday - not bad, less than 3 working days. Products fitted well and appear to be of good quality… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 29/01/2013

Placed order, never happened!! No response by phone, email, unreliable company and not worth the hassle, find the products elsewhere!… Read Full Review

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★★★★★

“Great product, fantastic customer service”

Written on: 21/12/2012 by JacquelineW (1 review written)

Very happy with this company, great sale prices and good products. I had a problem with a fault on a jacket. The customer service lady was very helpful. They sent a new jacket which arrived the next day along with a prepaid bag to send back the old one. Great to deal with a company with real "Customer Service"… Read Full Review

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★☆☆☆☆

“I Ordered ski pants on Date Time: 2012-11-06T19:27:51.277 ”

Written on: 19/11/2012 by Andyc11 (1 review written)

I Ordered ski pants on Date Time: 2012-11-06T19:27:51.277 now it's the 2012-11-19 not had my pants nor any word back from any of my multiple Emails I Have sent, ALL moneys lost as of 2 day but will up date if any changes, I And All My friends/family/and any 1 else I contact in my life will b made aware of this DO NOT ORDER ANY THING FROM Trekwear… Read Full Review

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★★★★★

“Quick delivery, great purchase - trekwear.co.uk”

Written on: 26/01/2012 by meike92 (1 review written)

I wanted to buy a pair of walking boots but didn't want to pay too much as I don't go walking that often. After looking in the sales for hours without finding something decent, I decided to have a look online and found trekwear.do.uk which had a sale on. After a few minutes I found a nice looking pair of walking boots reduced to 19,95 pounds which sounded great to me so I decided to buy them even after reading some reviews that said you would have to pay a lot if the clothes didn't fit and you… Read Full Review

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★★★★★

“Amazing so don't know why there are bad reviews!!!”

Written on: 10/01/2012

I found Trekwear very professional and i was very pleased with my walking boots. I have read some not good reviews about having recieved no items and also nobody replies to the emails. Well, we had all our emails replied to straight away and I received my item in perfect order with fast delivery. They dispatched it in around 2 days and it took a few days to arrive. Fabulous service 5* Nobody should ever be worrried about buying from them. Very honest and trustworthy! Thank you so mkuch… Read Full Review

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★★★★★

“Fast delivery & good quality goods”

Written on: 03/12/2011

Have ordered items from trekwear on 4 or 5 occasions over the last year and have found they despatch very quickly (next morning after ordering in an evening) and the goods are delivered very quickly. I particularly like the choice of delivery options for smaller packages- e.g. rather than courier you can opt for Royal Mail 1st class (so you don't have to be in for a van to delivery, your postman can deliver and squeeze the parcel through your letterbox if you prefer)! Their prices are also… Read Full Review

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★★☆☆☆

“check the terms and conditions”

Written on: 18/11/2011

Purchased some boots that didnt fit. Contacted trekwear re returns and no info given. Took boots to PO to return - charge of £7.86. The PO man told me most home shopping companies had free couriers to pick up returned goods. Decided not to bother and contacted trekwear. Was told terms and conditions clearly state you have to pay for returns. I told the adviser that not many people read the terms and conditions. He then offered me the courier returns service as a cost of £7.50!!!!!! What a… Read Full Review

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Geoff2's Comment

Written on: 02/11/2012

I do not know of any company who allows free returns...they do have to make a profit.

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★★★★★

“Fantastic Value for money and Quality Product”

Written on: 07/11/2011 by Taddy2011 (1 review written)

I purchased the Dare 2B Ski Jacket for my son as it was on offer at the bargain price of £15! Thoroughly impressed with the quality (did not realise until it arrived that it is made by Regatta and came with a 3 year warranty) I ordered on 3rd Nov and the parcel arrived the next day. I would thoroughly RECOMMEND Trekwear and will be purchasing more goods from them… Read Full Review

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★★★★★

“I almost didn't buy from Trekwear due to the poor...”

Written on: 04/05/2011

I almost didn't buy from Trekwear due to the poor reviews...but the prices were so good, that I decided to take a chance with an intial small purchase.

The items arrived the very next morning and are exactly as described. What more can anyone possibly want? Thoroughly recommend… Read Full Review

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★★★★★

“ordered on 29 Nov and arrived within 2 days. ”

Written on: 16/02/2011

ordered on 29 Nov and arrived within 2 days.
given as Xmas presents to grandchildren
zip broke on one on 10 Feb
phoned customer service and received a replacement the next day !!
also a pre-paid envelope to return faulty coat
very pleased with customer service from a pleasant gentleman… Read Full Review

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★★★★☆

“A nicely put together website, with products that are...”

Written on: 26/01/2011

A nicely put together website, with products that are normally reduced so you can save money as well!
Fairly helpful on the phone when dealing with queries about the products.
I ordered on a tuesday on the standard delivery, and the goods were with me within two days, so all in all, I would recommend them, and definetly use them again… Read Full Review

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★★★★★

“Review on Trekwear.co.uk ”

Written on: 20/01/2011

Review on Trekwear.co.uk
On 18th January we ordered a ski jacket, trousers, hat, ski gloves and helemt plus thermals for my daughters forthcoming ski trip, requesting standard free delvery. We were very pleasantly surprised when the order arrived in full two days later on 20th January. The goods were exactly as ordered. I had previously ordered two pairs of Craghopper trousers early last year and these too were delvered promptly. We are extremely impressed with the prompt service and value for… Read Full Review

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★☆☆☆☆

“Will never shop with them again. I ordered craghopper...”

Written on: 16/01/2011 by sclarke624 (1 review written)

Will never shop with them again. I ordered craghopper fleeces in Otter,and two sand colours. Got email saying I was getting all that order as they were all in stock. Few days later got phone call Otter not available after all,so chose a different colour fleece chose Moss. Got delivery instead of two sand and one moss got two moss and one sand. So ring up again as I want to return the moss. Apparently that was fine and they were sending me the other sand fleece. Phone call same day no sand… Read Full Review

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Sclarke624's Response to sclarke624's Review

Written on: 19/02/2011

Update having sent the fleece back I now find they have overcharged me by £14.95.

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Andyc11's Response to sclarke624's Review

Written on: 19/11/2012

I Got email saying I was getting my order on 06/11/2012 nothing from them as yet not even answers 2 my email's, can not even give them 1 star

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