written by TaylorJohnson476 on 08/02/2024
I am deeply disappointed with my recent experience with Mushtaq Travel. Not only did they unlawfully charge me for credit card fees – which, once pointed out as illegal, resulted in the cancellation of my Umrah flights reservation – but the handling of the situation was extremely unprofessional. Despite the manager acknowledging the mistake, there has been no effective resolution, and my reservations were cancelled without any prior notification. Such practices not only violate legal regulations but also reflect poorly on the professionalism and integrity of Mushtaq Travel. As a customer, I expect fair and transparent dealings, and this experience has fallen far short of those expectations.
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