Mattresses World Reviews - www.mattressesworld.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT BUY”

Written on: 06/12/2016

The most awful shopping experience I have ever had. Ordered a simple mattress over 6 weeks ago in October with a promise of next day delivery to which nothing showed up. After spending hours trying to chase it someone was able to finally tell me there was an issue with supplier who cant deliver until December 5th. Surprise surprise, nothing showed up again, spent two hours with customer service team who kept cutting off my phone calls or passing me off to someone else. No one could tell me… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 05/12/2016 by ziMay479 (1 review written)

Ordered a mattress which they failed to deliver twice. I had to cancel the order after waiting over two weeks. They have now not refunded me as yet and their customer service is awful… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 03/12/2016 by rockchick66 (1 review written)

I have ordered a mattress and was supposed to get it yesterday still nothing. Tracking says it left Glasgow this morning but i havent received it and im only 40 miles away. Gettting worried now after reading reviews… Read Full Review

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★☆☆☆☆

“Good mattress but worst customer service”

Written on: 21/11/2016 by Sutherlandgo251 (1 review written)

Mattress is good but pillows which were invluded has not still arrived. Now been waiting three weeks… Read Full Review

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★☆☆☆☆

“If you want to be sick, go on shopping”

Written on: 11/11/2016 by Nevermattressworldagain (1 review written)

Mattressworld.com I have ordered a divan bed and a mattress at 24/10/2016 recieved the divan beds at 27th of October. But not the mattress. By calling everyday till now I have no answers, no solutions and lots of stories such as not in stock, lost the mattress on delivery and etc. I have chosen another mattress and it takes 18 days and now they are saying the will deliver next Wednesday which is the 24th day until the order. I called 4 times today and all they say is tomorrow. How many… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/09/2016 by Dawnfish (1 review written)

Pleasure to do business with. Website easy, staff friendly, didn't have to stay in all day as given a slot and arrived on time! Thank you!… Read Full Review

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★☆☆☆☆

“awful service”

Written on: 15/09/2016 by ewMalloy1970 (1 review written)

took day off workto stay in for delivery after calling them I was told the item was damaged at depot and sent back never called me to say,what a joke of a company… Read Full Review

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★☆☆☆☆

“I wouldn't even give them 1 star”

Written on: 09/09/2016 by 1979miab (1 review written)

Ordered a mattress and took the day off work. On day of delivery checked the tracking order for it delivery time for it to say awaiting shipping. Contacted mattresses world for them to say there is a technical issue but couldn't say exactly what. They could not tell me when it would be delivered. I requested a refund which I will probably have to wait up to 2 weeks for. It was me chasing the product they didn't have the decency to notify me. DO NOT USETHIS COMPANY!!!… Read Full Review

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★☆☆☆☆

“next day,2 day delivery”

Written on: 08/09/2016 by KennedyDugan (1 review written)

phoned to buy a super king mattress, asked for next day delivery as it was only 1145am, told cant get it but can have the mattress delivered on Saturday, 2 days. paid for mattress and when confirmation email arrived the mattress was being delivered 16 days later not 2 days as told by there sales rep. phoned them back to cancel the order and complained vigorously to them as I was very very annoyed with there poor service… Read Full Review

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★☆☆☆☆

“Do not use! ”

Written on: 19/08/2016 by Caitlynr276 (1 review written)

We ordered a mattress from this company and shortly after a little use the springs started to poke through. The mattress quality was very poor, a small amount of pressure and everything would pop out the side of the mattress. Not what you would expect from a decent priced mattress. We wrote to them and they agreed to refund or exchange the mattress. After hunting round on the website we responded with the mattress we wanted to exchange it for. I was then given a response that said because it… Read Full Review

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★☆☆☆☆

“Appalling - non-delivery”

Written on: 15/08/2016

Great price. Shame it's a total rip off. Waited in all day today 8am-6pm. No delivery. Called 'customer services' at 7.30pm After waiting 20 minutes on hold, the 'customer service' person said they don't track deliveries and had no way of knowing where the delivery was. Told me to 'wait and see' if it turns up. Absolutely appalling 'service' avoid at all costs. PayPal claim for a full refund will be going in tomorrow along with a claim to mattresses world for a days lost wages… Read Full Review

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★☆☆☆☆

“Worst sellers dont pay because you wont get nothing”

Written on: 08/08/2016 by Muns03 (1 review written)

Worst company they take your money then nothing if u msg them they will send you copies of ikea msg with their name on it. I bought a mattress from them and asked for it to be delivered after 2 weeks week went by no email or communication and i normally buy from ikea and John Lewis so i am used to communication so i emailed MW and they sent me a identical email which is word for word as ikea but anyway saturday came i waited all day at the last hour they emailed saying sunday then sunday came… Read Full Review

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★☆☆☆☆

“Awful - don't consider - wish I had read these reviews ”

Written on: 08/08/2016 by Reynav248 (1 review written)

Mattressworld are an awful company. I ordered a mattress but it's a shame I can't even review the product. During the checkout process, I thought it was great I could select a named delivery date. I selected Thursday 4th August, I waited in all day (delivery times are between 0700-1900 but I didn't leave the house at all just in case). I had two other deliveries that day from two separate companies, both of which arrived. I hadn't heard anything by 1700 so sent an email to ask where my mattress… Read Full Review

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★☆☆☆☆

“Terrible delvery and customer service - AVOID”

Written on: 13/07/2016 by Hatchra338 (1 review written)

Didn't deliver on arranged date. Reorganised delivery but the wrong product was sent. Now in the process of getting a refund. Already spent 45 minutes on the phone to a customer service team that do not seem to care… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 09/06/2016 by 377Keegan (1 review written)

I ordered way in advance a single mattress. On the delivery date (after they deduct the money on my account) they simply msg me saying the deliver won't be possible. Called CS for a refund. The lady was absolutely RUDE, said that the refund process will take more than a week. Still waiting for the refund to buy somewhere else, but I assume I just lost the money. By the end of the day, they are taking money from people. DO NOT USE THIS SITE, they will only get your money and never deliver the… Read Full Review

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★☆☆☆☆

“Disgusting service, unhelpful staff, item not delivered”

Written on: 29/05/2016 by Wasimn05 (1 review written)

Placed order before two weeks to ensure delivery on time to our new property, delivery was cancelled without notifying us and when chased the staff was very rude and hang up. They dont respond to any emails and we all including kids had to sleep on the floor. This company is terrible and disgusting, dont use them !!!… Read Full Review

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★★☆☆☆

“INCOMPLETE ORDER DELIVERED - NO REPLY TO MY E-MAILS”

Written on: 25/04/2016 by 311Harris (1 review written)

I PLACEDAN ORDER ON LINE FOR A HALO 2000 MEMORY FOAM MATTRESS WITH 2 PILLOWS. & OFCOUS PAID FOR COMPLETE ORDER. ONLY MATTRESS WAS DELIVERED AND NO PILLOWS .I INFORMED THE COURIER THAT ORDER IS NOT COMPLTE AND WROTE THIS ON THE PAPERWORK. TRIED TO CALLTHEM BUT NO ANSWER.I HAVE E-MAILED THEM TWICE BUT THEY HAVE NOT RESPONDED. I AM NOT SURE WHETHER I WILL SEE MY 2 PILLOWS OR NOT. IF THEY ANSWERTED MY E-MAIL OR PHONE THAN I WOULD KNOW WHETHER THIS WAS THEIR MISTAKE AND THAT THEY WILL BE PUTTING… Read Full Review

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★☆☆☆☆

“Disgusted. DONT USE THIS COMPANY”

Written on: 08/04/2016 by AmyRebecca (1 review written)

Utterly Disgusted with this company! I ordered a bed for a disabled service user in January 2016 it is now April and still no delivery despite receiving phone calls advising us that it would be delivered that day. Customer service is terrible. This has left a disabled person sleeping in her wheel chair for many weeks! causing so much pain and distress. … Read Full Review

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★☆☆☆☆

“No Delivery!”

Written on: 21/03/2016 by simongreen12 (1 review written)

Initially I was told over the phone they would text me in the morning giving me a four hour slot. This was their first lie. On the day of supposed delivery it was stated the mattress would arrive between 9am & 8pm (contrary to what I was told over the phone). Talking on the phone to two different people (after being on hold 20+ minutes each time) they said it would arrive by 7pm. By 8pm I rang up again, they then stated it would arrive by no later than 10pm. In the end it didn't arrive at… Read Full Review

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★☆☆☆☆

“Nothing but stress!”

Written on: 18/03/2016 by Oldwomandog (1 review written)

It has taken three weeks of frustration in order to sort out a problem with a mattress we ordered. Impossible to speak to anyone on the phone (45minutes holding at one point). Each time an email is answered it is by a different person and they usually take a few days to respond. Dont appear to get the message you are trying to give them. We eventually ordered another mattress from a local company and MW have told us to dispose of the original unwanted one as they could not get it picked up at… Read Full Review

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