Mattresses World Reviews - www.mattressesworld.co.uk

Click here if this is your business
★★☆☆☆
2.4 / 5
419
35% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Mattresses World - www.mattressesworld.co.uk - Ask a question now

Media Gallery for Mattresses World - www.mattressesworld.co.uk

Mattresses World - www.mattressesworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“ I ordered a mattress from them. I was pretty excited....”

Written on: 20/09/2017 by Julietjuliet (1 review written)

I ordered a mattress from them. I was pretty excited. I took a day off work for delivery and waited all day but no show. They didn't even call me to say they cannot deliver on the day or any other day which I would have understood. I wrote to them severally but they kept generating same ticket emails. Now two days have passed no one from Matressworld has bothered to contact me but they collected my money. This kind of customer service is extremely poor. Sometimes all you have to do is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not order if you need a mattres this year!!”

Written on: 19/09/2017 by Dave202 (1 review written)

After you hit the confirm button nothing will work. Delivery dates , communications, confirmations, status updates , customer service everything is broken at mattress world . Chuffed to manage a cancel after 3 calls ~ 20+ minutes waiting time . Stil receive delivery notices for dates in the past. Unreal ! It's so bad if you try you might be able to get a free one because it's so disconnected and poor . You need a lot of patience and roughy 2month of spare time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THEM!”

Written on: 13/09/2017 by drm148 (1 review written)

I ordered a mattress to be delivered on Saturday and paid extra for the named delivery day. I checked the delivery status and it said that it was dispatched. I stayed in all day on the Saturday and it did not arrive. I sent them an email and they did not respond. I called them on Monday waited 10 minutes on hold. Was told then that the van had no space on Friday so it did not make it. They told be to check the delivery status the next day to see when it will be delivered by at the latest it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dave202's Response to drm148's Review

Written on: 19/09/2017

Same for me but I waited 3x 25min and ended up cancelling. Still receiving text messages about my delivery in the past - Do not order !!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Utter Shambolic service unscrupulous trading!”

Written on: 05/09/2017 by Dsteph (1 review written)

It seems many people have had exactly the same experience as me. Ordered for next day delivery, came over a week later. At one point the tracking system on U.K. Mail (which by the way are equally as unscrupulous) stated it had been delivered at 3am! I changed the delivery date in the hope of actually receiving my mattress and was given a delivery slot. My mattress was delivered before my delivery time and dumped in the front garden. I received a text saying my parcel had been delivered and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Next day delivery came 8 days later”

Written on: 04/09/2017 by 1948Dalton (1 review written)

I ordered a mattress with next day delivery. When i called to ask why i got an email saying it would come 8 days later, the reason given was a bank holiday on one of the days. Which might account for one day later. But a week???? The delivery guys were friendly and not responsible but if you cannot guarantee that i will get my product the next day, then that is okay, but DO NOT ADVERTISE IT!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY”

Written on: 19/08/2017 by mact28 (1 review written)

Terrible customer service I ordered a mattress on next day delivery on 9th August 2017, it is now the 19th August and I still don't have my mattress. I must have sent 10 or 11 emails and can't get a straight answer, in fact the last 4 emails have been completely ignored. So they have my money, I don't have what I ordered! I am so upset because I sold my my mattress which was takes on the day the mattress should have come. I am disabled with serious back issues and have had to sleep on a couch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Very poor communications and uncertain delivery”

Written on: 16/07/2017

The promise of next day/select day delivery for a mattress was just what I needed. I ordered my matress on Saturday 8th July and elected to have it delivered on Wednesday 12th July. I was promised that I could track my order on the internet and would be warned well before its arrival. On the morning of 12th July, the tracking system showed that the delivery company had no knowledge of my order. I emailed the company and was informed that they would reply within 72 houra. I emailed back that a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worldstores Orthopedic Memory Mattress”

Written on: 12/05/2017 by Nasir1948 (1 review written)

I bought this and it was delivered with some hiccups. I tried calling the customer service to ask them why is the bed so soft considering that it is a level 4 in firmness (medium-firm). I couldn't get hold of them and was put on hold for a long time. I emailed them but didn't get a respond until a day later so I decided to sleep on it. I slept on it and woke up with a back ache. Meaning now I am unable to return it. The reviews seemed bogus because they all rated the mattress 4 & 5 stars. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No Delivery ”

Written on: 27/04/2017

States reliable delivery on their site: Absolute Joke. I ordered a mattress with this company as they had a wide selection at reasonable prices. Stated next day delivery however once through the next available derlivery was one week later. Received an email confirming the mattress had been dispatched and will be delivered on the due date between 7am and 8pm a text will be sent with an accurate time slot. Waited in all day with no text so decided to call the delivery distributor to be told that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cannot fault! ”

Written on: 25/04/2017 by Queenie9 (1 review written)

ordered mattress online even got a 10% discount code deducted. Received confirmation email and voicemail saying delivery next day. Received call early morning to say mattress be here within the hour which it was. Drivers offered to take up stairs but I said ok leave in hall. Mattress wrapped well in polythene not checked yet but I can't see there being a problem! All in all very pleased… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful Services”

Written on: 21/04/2017 by SNRoy (1 review written)

Ordered for 3 matresses to be delivered over the weekend. On Friday late afternoon, they emailed me to say that they don't have any matresses in stock. When called the customer care, the only options I was given are, either cancel the whole order or order different matresses to be delivered 4-5 days later. End up sleeping in the floor with my 4yrs old. What supposed to be a fantastic first night in the new house, end up having few very long suffering nights. VERY POOR SERVICES… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service, filthy mattress!”

Written on: 14/04/2017 by FosterMrs (1 review written)

Placing order was easy, arrived in 24 hours, so far so good. Delivery men aka chuckle brothers slid the mattress across a cream carpet and up the cream stairs leaving a black trail behind them and despite sending pictures and calling customer service daily they just fob you off. Apparently they can't deal with such complaints so can't actually get anyone to call me back who can sort it. Keep being told only a depot manager can deal with this. My cheap bargain mattress ruined my lovely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!”

Written on: 07/04/2017 by EimhearMc (1 review written)

I bought a double mattress that came vacumn packed. On opening the mattress it said to leave 12-24hours. Mattress is a sheet of cloth with springs inside, nothing else. Phoned to complain and was told it my own fault for buying such a cheap mattress, this came from the manager himself, he said personally he wouldn't buy it. Even if they accept to refund you they charge you £40 to return the mattress. Worst company, the items they sell are not as describe, complete waste of money and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“NO PROBLEM ATALL...... ”

Written on: 10/03/2017 by Nibiru (1 review written)

Ordered a double mattress memory foamed and coil springs was slightly worried as I had not used them before.......... Plus lived slightly out in the sticks They alerted me straight away when order was ready for shipping and alerts to say product was on its way........ Arrived at destination within delivery times and the young lad was polite and very helpful who came to the door..... Really pleased with this and I am truly reassured they are a great company and WILL BE SHOPPING WITH THEM AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful”

Written on: 09/03/2017 by Gelfieone (1 review written)

Mattress ordered, delivery date set for 9th March. Wait in all day, eventually contact company (who have a "high level of customer queries at the moment") by email. They inform me that it is not coming today but on the 13th. Cancelled order and promised them a bad review so here it is. DO NOT BUY FROM THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Pleasantly surprised”

Written on: 11/02/2017 by Logan308 (1 review written)

I ordered a mattress before I read these reviews about Mattress world so I was very concerned that I'd made a big mistake and wouldn't receive it. However I'm pleased to say that I had fantastic service from them. I paid for next day delivery, they text me a delivery time of between 15.15-16.15 and they turned up at 15.18..Perfect. So I have to say that I'm very pleased with them, have no complaints and I am a genuine customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery didn't come TWICE”

Written on: 07/01/2017 by chopin17 (1 review written)

I ordered a mattress to come on Friday 30th December and waited in all day from 8am - 6pm. The mattress never came and nobody got in touch to inform me. I then contacted the company who told me that the mattress was damaged. We then arranged a new delivery for Saturday 7th January. This delivery date was 'requested' by the company' but wasn't confirmed. On Friday I received a text saying it was arriving 'today' which obviously it didn't. The tracking information said that the delivery had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID DO NOT BUY ”

Written on: 09/12/2016 by geri1971 (1 review written)

Horrific company probably the worst I've ever used ,ordered a mattress which never arrived they made me wait in all day as they never gave a delivery time slot, no one advised me the mattress wouldn't turn up, the customer service is terrible you are always on hold for over 40 mins then nobody knows what they are doing , then you have to wait ages to get a refund. please avoid and use somebody else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY”

Written on: 06/12/2016

The most awful shopping experience I have ever had. Ordered a simple mattress over 6 weeks ago in October with a promise of next day delivery to which nothing showed up. After spending hours trying to chase it someone was able to finally tell me there was an issue with supplier who cant deliver until December 5th. Surprise surprise, nothing showed up again, spent two hours with customer service team who kept cutting off my phone calls or passing me off to someone else. No one could tell me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service”

Written on: 05/12/2016 by ziMay479 (1 review written)

Ordered a mattress which they failed to deliver twice. I had to cancel the order after waiting over two weeks. They have now not refunded me as yet and their customer service is awful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview