Mattresses World Reviews - www.mattressesworld.co.uk

Click here if this is your business
★★☆☆☆
2.4 / 5
412
35% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Mattresses World - www.mattressesworld.co.uk - Ask a question now

Media Gallery for Mattresses World - www.mattressesworld.co.uk

Mattresses World - www.mattressesworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worldstores Orthopedic Memory Mattress”

Written on: 12/05/2017 by Nasir1948 (1 review written)

I bought this and it was delivered with some hiccups. I tried calling the customer service to ask them why is the bed so soft considering that it is a level 4 in firmness (medium-firm). I couldn't get hold of them and was put on hold for a long time. I emailed them but didn't get a respond until a day later so I decided to sleep on it. I slept on it and woke up with a back ache. Meaning now I am unable to return it. The reviews seemed bogus because they all rated the mattress 4 & 5 stars. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No Delivery ”

Written on: 27/04/2017

States reliable delivery on their site: Absolute Joke. I ordered a mattress with this company as they had a wide selection at reasonable prices. Stated next day delivery however once through the next available derlivery was one week later. Received an email confirming the mattress had been dispatched and will be delivered on the due date between 7am and 8pm a text will be sent with an accurate time slot. Waited in all day with no text so decided to call the delivery distributor to be told that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cannot fault! ”

Written on: 25/04/2017 by Queenie9 (1 review written)

ordered mattress online even got a 10% discount code deducted. Received confirmation email and voicemail saying delivery next day. Received call early morning to say mattress be here within the hour which it was. Drivers offered to take up stairs but I said ok leave in hall. Mattress wrapped well in polythene not checked yet but I can't see there being a problem! All in all very pleased… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful Services”

Written on: 21/04/2017 by SNRoy (1 review written)

Ordered for 3 matresses to be delivered over the weekend. On Friday late afternoon, they emailed me to say that they don't have any matresses in stock. When called the customer care, the only options I was given are, either cancel the whole order or order different matresses to be delivered 4-5 days later. End up sleeping in the floor with my 4yrs old. What supposed to be a fantastic first night in the new house, end up having few very long suffering nights. VERY POOR SERVICES… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service, filthy mattress!”

Written on: 14/04/2017 by FosterMrs (1 review written)

Placing order was easy, arrived in 24 hours, so far so good. Delivery men aka chuckle brothers slid the mattress across a cream carpet and up the cream stairs leaving a black trail behind them and despite sending pictures and calling customer service daily they just fob you off. Apparently they can't deal with such complaints so can't actually get anyone to call me back who can sort it. Keep being told only a depot manager can deal with this. My cheap bargain mattress ruined my lovely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!”

Written on: 07/04/2017 by EimhearMc (1 review written)

I bought a double mattress that came vacumn packed. On opening the mattress it said to leave 12-24hours. Mattress is a sheet of cloth with springs inside, nothing else. Phoned to complain and was told it my own fault for buying such a cheap mattress, this came from the manager himself, he said personally he wouldn't buy it. Even if they accept to refund you they charge you £40 to return the mattress. Worst company, the items they sell are not as describe, complete waste of money and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“NO PROBLEM ATALL...... ”

Written on: 10/03/2017 by Nibiru (1 review written)

Ordered a double mattress memory foamed and coil springs was slightly worried as I had not used them before.......... Plus lived slightly out in the sticks They alerted me straight away when order was ready for shipping and alerts to say product was on its way........ Arrived at destination within delivery times and the young lad was polite and very helpful who came to the door..... Really pleased with this and I am truly reassured they are a great company and WILL BE SHOPPING WITH THEM AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful”

Written on: 09/03/2017 by Gelfieone (1 review written)

Mattress ordered, delivery date set for 9th March. Wait in all day, eventually contact company (who have a "high level of customer queries at the moment") by email. They inform me that it is not coming today but on the 13th. Cancelled order and promised them a bad review so here it is. DO NOT BUY FROM THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Pleasantly surprised”

Written on: 11/02/2017 by Logan308 (1 review written)

I ordered a mattress before I read these reviews about Mattress world so I was very concerned that I'd made a big mistake and wouldn't receive it. However I'm pleased to say that I had fantastic service from them. I paid for next day delivery, they text me a delivery time of between 15.15-16.15 and they turned up at 15.18..Perfect. So I have to say that I'm very pleased with them, have no complaints and I am a genuine customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery didn't come TWICE”

Written on: 07/01/2017 by chopin17 (1 review written)

I ordered a mattress to come on Friday 30th December and waited in all day from 8am - 6pm. The mattress never came and nobody got in touch to inform me. I then contacted the company who told me that the mattress was damaged. We then arranged a new delivery for Saturday 7th January. This delivery date was 'requested' by the company' but wasn't confirmed. On Friday I received a text saying it was arriving 'today' which obviously it didn't. The tracking information said that the delivery had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID DO NOT BUY ”

Written on: 09/12/2016 by geri1971 (1 review written)

Horrific company probably the worst I've ever used ,ordered a mattress which never arrived they made me wait in all day as they never gave a delivery time slot, no one advised me the mattress wouldn't turn up, the customer service is terrible you are always on hold for over 40 mins then nobody knows what they are doing , then you have to wait ages to get a refund. please avoid and use somebody else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY”

Written on: 06/12/2016

The most awful shopping experience I have ever had. Ordered a simple mattress over 6 weeks ago in October with a promise of next day delivery to which nothing showed up. After spending hours trying to chase it someone was able to finally tell me there was an issue with supplier who cant deliver until December 5th. Surprise surprise, nothing showed up again, spent two hours with customer service team who kept cutting off my phone calls or passing me off to someone else. No one could tell me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service”

Written on: 05/12/2016 by ziMay479 (1 review written)

Ordered a mattress which they failed to deliver twice. I had to cancel the order after waiting over two weeks. They have now not refunded me as yet and their customer service is awful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shocking”

Written on: 03/12/2016 by rockchick66 (1 review written)

I have ordered a mattress and was supposed to get it yesterday still nothing. Tracking says it left Glasgow this morning but i havent received it and im only 40 miles away. Gettting worried now after reading reviews… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Good mattress but worst customer service”

Written on: 21/11/2016 by Sutherlandgo251 (1 review written)

Mattress is good but pillows which were invluded has not still arrived. Now been waiting three weeks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If you want to be sick, go on shopping”

Written on: 11/11/2016 by Nevermattressworldagain (1 review written)

Mattressworld.com I have ordered a divan bed and a mattress at 24/10/2016 recieved the divan beds at 27th of October. But not the mattress. By calling everyday till now I have no answers, no solutions and lots of stories such as not in stock, lost the mattress on delivery and etc. I have chosen another mattress and it takes 18 days and now they are saying the will deliver next Wednesday which is the 24th day until the order. I called 4 times today and all they say is tomorrow. How many… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 17/09/2016 by Dawnfish (1 review written)

Pleasure to do business with. Website easy, staff friendly, didn't have to stay in all day as given a slot and arrived on time! Thank you!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awful service”

Written on: 15/09/2016 by ewMalloy1970 (1 review written)

took day off workto stay in for delivery after calling them I was told the item was damaged at depot and sent back never called me to say,what a joke of a company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I wouldn't even give them 1 star”

Written on: 09/09/2016 by 1979miab (1 review written)

Ordered a mattress and took the day off work. On day of delivery checked the tracking order for it delivery time for it to say awaiting shipping. Contacted mattresses world for them to say there is a technical issue but couldn't say exactly what. They could not tell me when it would be delivered. I requested a refund which I will probably have to wait up to 2 weeks for. It was me chasing the product they didn't have the decency to notify me. DO NOT USETHIS COMPANY!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“next day,2 day delivery”

Written on: 08/09/2016 by KennedyDugan (1 review written)

phoned to buy a super king mattress, asked for next day delivery as it was only 1145am, told cant get it but can have the mattress delivered on Saturday, 2 days. paid for mattress and when confirmation email arrived the mattress was being delivered 16 days later not 2 days as told by there sales rep. phoned them back to cancel the order and complained vigorously to them as I was very very annoyed with there poor service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview