Mattresses World Reviews - www.mattressesworld.co.uk

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Latest Reviews

★★☆☆☆

“INCOMPLETE ORDER DELIVERED - NO REPLY TO MY E-MAILS”

Written on: 25/04/2016 by 311Harris (1 review written)

I PLACEDAN ORDER ON LINE FOR A HALO 2000 MEMORY FOAM MATTRESS WITH 2 PILLOWS. & OFCOUS PAID FOR COMPLETE ORDER. ONLY MATTRESS WAS DELIVERED AND NO PILLOWS .I INFORMED THE COURIER THAT ORDER IS NOT COMPLTE AND WROTE THIS ON THE PAPERWORK. TRIED TO CALLTHEM BUT NO ANSWER.I HAVE E-MAILED THEM TWICE BUT THEY HAVE NOT RESPONDED. I AM NOT SURE WHETHER I WILL SEE MY 2 PILLOWS OR NOT. IF THEY ANSWERTED MY E-MAIL OR PHONE THAN I WOULD KNOW WHETHER THIS WAS THEIR MISTAKE AND THAT THEY WILL BE PUTTING… Read Full Review

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★☆☆☆☆

“Disgusted. DONT USE THIS COMPANY”

Written on: 08/04/2016 by AmyRebecca (1 review written)

Utterly Disgusted with this company! I ordered a bed for a disabled service user in January 2016 it is now April and still no delivery despite receiving phone calls advising us that it would be delivered that day. Customer service is terrible. This has left a disabled person sleeping in her wheel chair for many weeks! causing so much pain and distress. … Read Full Review

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★☆☆☆☆

“No Delivery!”

Written on: 21/03/2016 by simongreen12 (1 review written)

Initially I was told over the phone they would text me in the morning giving me a four hour slot. This was their first lie. On the day of supposed delivery it was stated the mattress would arrive between 9am & 8pm (contrary to what I was told over the phone). Talking on the phone to two different people (after being on hold 20+ minutes each time) they said it would arrive by 7pm. By 8pm I rang up again, they then stated it would arrive by no later than 10pm. In the end it didn't arrive at… Read Full Review

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★☆☆☆☆

“Nothing but stress!”

Written on: 18/03/2016 by Oldwomandog (1 review written)

It has taken three weeks of frustration in order to sort out a problem with a mattress we ordered. Impossible to speak to anyone on the phone (45minutes holding at one point). Each time an email is answered it is by a different person and they usually take a few days to respond. Dont appear to get the message you are trying to give them. We eventually ordered another mattress from a local company and MW have told us to dispose of the original unwanted one as they could not get it picked up at… Read Full Review

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★★★★★

“pleased customer”

Written on: 07/03/2016

At first I was worried about ordering from a website I've never if before, but gave it ago bought the sleepshaper 500 memory foam mattress. Next delivery was amazing it came first thing in the morning well before I had work so that was big bonus, the delivery guy rang me half an hour before he knocked which was amazing loved that, delivery driver was very cheerful and friendly which made my morning delightful and for the big finish the mattress is the best thing ever my sleep has became more… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 06/03/2016 by Angiecaroline1971 (1 review written)

I would not recommend Mattressworld to anyone due to their unreliability. I ordered a mattress on Tuesday morning which qualified for the next day delivery. Was given no time slot except any time between 7am and 8pm. Had no contact at all the next day. Sent three emails on Thursday asking where my order was and when it would be delivered. I was annoyed as the money had been deducted from my bank account...eventually had an apology and was assured it would arrive some time on Friday. It did. I… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 06/03/2016 by Angiecaroline (1 review written)

I would not recommend anyone order from Mattressworld due to the unreliability. I ordered a mattress on Tuesday morning which qualified for the free next day delivery. I was given no time slot (just 7am - 8pm). I stayed in all Wednesday and heard nothing. I was annoyed as the money had been deducted from my bank. I emailed three times on the Thursday and eventually received an apology but no explanation. I was assured it would be delivered the following day. It was...and the delivery man stated… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY!!!!!!”

Written on: 05/03/2016 by SladeCostello137 (1 review written)

Ordered a mattress over a month ago. They failed to even attempt delivery on the agreed delivery date, despite insisting that they did. It has now been over a month since they took my money, and they are simply refusing to get in contact to arrange a new delivery date. They have also arranged their website to appear that they have good reviews, however these are revews hand picked by the company and do not represent the actual views of the majority of their customers. If you look at the… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM HERE, MISLEADING WEBSITE”

Written on: 22/02/2016 by ElenaSma (1 review written)

Absolutely do not use this website. The next day delivery IS NOT available as they use other companies to deliver. If you want to get through them on the phone it is IMPOSSIBLE (rang 5 times and was on hold for at least 20 minutes at the time), I complained via e mail 3 times and no answer. I ordered a mattress two weeks before moving house because I needed it!!! DO NOT USE… Read Full Review

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★★★★★

“Impressed”

Written on: 18/02/2016 by Davianv373 (1 review written)

Single (Silent Night) mattress delivered within two days. Helpful telephone staff and delivery driver. Good price. Very happy with service… Read Full Review

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★☆☆☆☆

“Order arrived wrong, they never pick up their phone! ”

Written on: 16/02/2016 by SebastianPratt57 (1 review written)

My order arrived wrong, which led me to email them. Not reply within 24hours so I decided to ring them, after over an hour on the phone waiting I gave up, range back layer that day only to loose patience again after 45mins. Neve using them again my… Read Full Review

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★☆☆☆☆

“hour+ waits when you ring them, half good never arrived?”

Written on: 16/02/2016 by MacPherson1979 (1 review written)

Ordered good with the nominated day delivery. Rang up the day before delivery to confirm all was well with the order, as other reviews mentioned their deliveries being a tad suspect. After 45mins on the phone to then, the line went silent, 10mins later I got caught off. I emailed them to get a reply the next day assuring me all was fine and I would receive the order as promised. On day of delivery they deliver the mattress, but no bed frame. Drivers assure my wife no frame was due. An HOUR… Read Full Review

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★☆☆☆☆

“terrible company. do not use”

Written on: 15/02/2016 by 102Purcell (1 review written)

Ordered a mattress Nov 2014. 3 weeks after original delivery date. I had to contact delivery company direct as no one at worlstores would answer any of my messages. 10 months late the springs where making alot of noise. They happily collected it in order to replace. New one was due for deliver 4th February. And I'm still waiting now. Cannot get any reply from company and phone line just keeps ringing. They have never apologised and have never offered any discounts or anything Worst… Read Full Review

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★☆☆☆☆

“Lost our order - totally unapologetic ”

Written on: 12/02/2016

They claim 2 days for delivery. Almost a week later they call to say they have "lost" the order - would we like to re-order.. Had to call the help desk twice to find out where it was... First call took 25 minutes to be answered. The second call I hung up after 17 mins... call the sales desk and they answer in seconds. Honest opinion.. their service sucks... god knows what it would have been like if we had actually received the item and it had any problems.. I can only surmise it would have… Read Full Review

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★☆☆☆☆

“Horrendous customer service”

Written on: 12/02/2016

I ordered a next day delivery of a mattress for an extremely sick relative who is in intensive care. At time or writing I stiill have not received it - my experience is detailed below in the email I have sent mattress world.... This order was due on weds 10th and was not delivered. I contacted you via this form asking for a call, which has not been forthcoming. I called twice yesterday, being put on hold for 15 mins each time, cutoff the first and then told we had refused delivery (which is… Read Full Review

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★☆☆☆☆

“purchase of amatory”

Written on: 06/02/2016 by 411Heath (1 review written)

will never use this company again they made me wait 4 weeks after taking my money to then deliver damaged and still now i have no replacement and no refund absolutely disgusting i can't even get through on the phone… Read Full Review

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★★★★★

“Wow!”

Written on: 05/02/2016 by VaughnMead (1 review written)

Ordered on the Wednesday arrived the Friday! Super fast, no delivery charge, polite drivers absolutely perfect couldn't be happier! Was really worried at first as I never heard of this company but would 100% us again! Brilliant… Read Full Review

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★☆☆☆☆

“CUSTOMER SEVICE WORST EVER, ENDLESS WAITING ON PHONE”

Written on: 25/01/2016 by WATSONR6 (1 review written)

I bought a mattress from Mattress world because of the 14 day no quibble money back guarantee. decided that the mattress was not right for us on day of delivery. But it took 3 attempts to get through to the returns department and over 30 minutes each time. Waited a further 10 days for their courier to pick it up. he was alone and i had to help him load it in the van due to the size and weight. I a still waiting for my refund 10 days later. I have tried several times to get in touch on the… Read Full Review

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★☆☆☆☆

“Same sat in waited but never turned up waiting ages on...”

Written on: 17/01/2016 by York447 (1 review written)

Same sat and waited for a no show sat on phone for them 2 hang up on me am trying 2 get money back joke of a company AVOID… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM MATTRESS WORLD”

Written on: 09/01/2016 by LawsonReed (1 review written)

Complete waste of a day waiting in for a mattress which has not arrived. I have tried phoning several times but have just been placed on hold. Listen to the reviews. Mattress world are untrustworthy. Go and buy from a reputable company… Read Full Review

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Sarahhills's Comment

Written on: 12/01/2016

Hi has your mattress arrived yet did u get through to them? I'm having the same problem I waited in all today and it hasn't come. Status is "despatched with carrier"

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