Mattresses World Reviews - www.mattressesworld.co.uk

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Latest Reviews

★☆☆☆☆

“purchase of amatory”

Written on: 06/02/2016 by 411Heath (1 review written)

will never use this company again they made me wait 4 weeks after taking my money to then deliver damaged and still now i have no replacement and no refund absolutely disgusting i can't even get through on the phone… Read Full Review

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★★★★★

“Wow!”

Written on: 05/02/2016 by VaughnMead (1 review written)

Ordered on the Wednesday arrived the Friday! Super fast, no delivery charge, polite drivers absolutely perfect couldn't be happier! Was really worried at first as I never heard of this company but would 100% us again! Brilliant… Read Full Review

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★☆☆☆☆

“CUSTOMER SEVICE WORST EVER, ENDLESS WAITING ON PHONE”

Written on: 25/01/2016 by WATSONR6 (1 review written)

I bought a mattress from Mattress world because of the 14 day no quibble money back guarantee. decided that the mattress was not right for us on day of delivery. But it took 3 attempts to get through to the returns department and over 30 minutes each time. Waited a further 10 days for their courier to pick it up. he was alone and i had to help him load it in the van due to the size and weight. I a still waiting for my refund 10 days later. I have tried several times to get in touch on the… Read Full Review

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★☆☆☆☆

“Same sat in waited but never turned up waiting ages on...”

Written on: 17/01/2016 by York447 (1 review written)

Same sat and waited for a no show sat on phone for them 2 hang up on me am trying 2 get money back joke of a company AVOID… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM MATTRESS WORLD”

Written on: 09/01/2016 by LawsonReed (1 review written)

Complete waste of a day waiting in for a mattress which has not arrived. I have tried phoning several times but have just been placed on hold. Listen to the reviews. Mattress world are untrustworthy. Go and buy from a reputable company… Read Full Review

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Sarahhills's Comment

Written on: 12/01/2016

Hi has your mattress arrived yet did u get through to them? I'm having the same problem I waited in all today and it hasn't come. Status is "despatched with carrier"

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★★★★☆

“Delivery on time”

Written on: 05/01/2016 by dcMcCain119 (1 review written)

Reading other reviews I was a bit scared that I wouldn't receive my mattress on the chosen date. So I phoned their customer service just to double check everything. Had to wait for a quite sometime, but a friendly person reassured me not to worry. On the delivery date I got a phonecall an hour before the delivery, it was the driver to let me know he's on his way. So good experience. I haven't opened the box yet to check mattress. Very curious now… Read Full Review

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★☆☆☆☆

“Mattress Ordered, Paid Not Delivered”

Written on: 23/12/2015 by Jaylee341 (1 review written)

Ordered a mattress on 20.12.15 with an expected delivery date of 22.12.15. You should recieve a text an hour before delivery. No one called, texted or contacted me to discuss my order. I tried to contact them, had to search the Internet as there are no phone numbers on the e-mails. You can't get through as they were 'experiencing technical issues' with the phone. I took a days leave and stayed in all day as we had received 3 different e-mails stating the order would be delivered between 8-4… Read Full Review

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★☆☆☆☆

“Money Paid No Mattress Delivered... Shocking!!!!!”

Written on: 23/12/2015

Ordered mattress on 19-Dec-15 with an expected delivery date of 22-Dec-15. No one called, texted or bothered to get in touch regarding my order status. I contacted them on the 22-Dec-15 about 3pm to find out where my order is, received what seemed to be an automated response confirming my order would take place either tomorrow or the day after. 'Hang On, delivery should be today' so I started searching the web for a phone number, found about 6 different numbers all listed below. all 4 number… Read Full Review

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★☆☆☆☆

“don't buy from mattress world”

Written on: 21/12/2015

They advertise next day delivery - don't believe this. I ordered 4th December and 3 weeks later no sign of the mattresses. They don't answer the phone if you can get through and today they have a voice message that says there phone is broken and they can't take any calls. However they are adept at emailing you new to discounts if you buy again - if only they put as much effort in delivering on the first order!!! I speak frequently at seminars on service and I will use this company as an… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 20/12/2015 by RogelioO'Connell488 (1 review written)

Made the error of purchasing a mattress from this place - dreadful mistake. Quick to take your money but if you have to contact them that is when the fun starts - it took me over 45 minutes to get through. This is totally unacceptable in this day and age were your custom is supposedly valued - this company should be flagged up by Watchdog- my suggestion to Mattress World is shape up or ship out - there are far better dealers out there who do value your custom- DEFINITELY NEVER AGAIN!!!… Read Full Review

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★☆☆☆☆

“Worst Service I have Ever Experienced - Avoid”

Written on: 18/12/2015 by Maram47 (1 review written)

Ordered Monday, money taken, promised Thursday delivery, never arrived and they did not have the decency to let me know it was never coming! Spent 1 hour on the phone Friday, no joy, so they have my money and I have no product. Best is, if it does ever arrive, too late now, they will charge me £40 to return it! Go elsewhere please, do not waste your time with them… Read Full Review

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★☆☆☆☆

“Worst Customer Service I have ever experienced”

Written on: 13/12/2015

Ordered mattress to find that they has sent me the wrong size and wrong mattress which was a cheaper one than I actually paid for. I have spent weeks trying to contact this company - their customer services line is permanently on hold and after 20 mins of holding music it cuts you off (I have made about 10 phone calls now). They do not respond to their contact us emails that their holding message directs you to. In the end I have been calling their sales line as funny enough they answer this… Read Full Review

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★☆☆☆☆

“It is bad company deliberately misleading customers...”

Written on: 05/12/2015 by Paytene86 (1 review written)

It is bad company deliberately misleading customers with its delivery terms. Next day delivery is never happen. After failed to deliver they are out of reach with long waiting time on their phone and lies to call you back. Avoid by any means… Read Full Review

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★☆☆☆☆

“bad service and bad website”

Written on: 04/12/2015

Never again, a good price ruined by bad service and a dis-functional web site, contact number is just an automated holding pen which never gets answered. I'd advise you to got elsewhere… Read Full Review

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★☆☆☆☆

“Not next day delivery”

Written on: 08/11/2015 by jlMcManus401 (1 review written)

This company takes your money then does not deliver on the arranged date. I ordered a mattress which was supposed to be delivered the next day. It was not delivered, nor did the delivery people attempt to phone. I'm still waiting for my mattress. After reading so many bad reviews about this company, I really wish I had done more research into them before parting with my money. I don't know if they are a bogus company but they certainly are an unreliable lot!… Read Full Review

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★☆☆☆☆

“Still waiting for delivery, massive phone waiting times”

Written on: 02/11/2015 by Tonypearce (5 reviews written)

I ordered a mattress from these people, promised a Wednesday delivery date, so stayed home, nothing, promised Friday, nothing, then Saturday, NOTHING, repeatedly told by agents that all sorted and PROMISED delivery. They also keeping you waiting for over 30 minutes on phone then dump the call. I feel totally tricked by this company and will avoid in the future, btw, still no mattress! Buy from this company at your peril!!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 02/11/2015 by LauraMG (1 review written)

I would avoid this company if possible. I spoke to a sales advisor to order 2 mattresses and I asked if they could be delivered a week later as I was going away. (They were both in stock) When I was away I got a text to say that one of them was being delivered. I called MW and waited on hold for 20 mins (not a Freephone number!) I explained and they said they would sort out and come back to me to arrange for the original delivery date that I ordered. No one got back to me and the delivery… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - NO CUSTOMER SERVICE...”

Written on: 02/11/2015 by ssGalbraith181 (1 review written)

I am shocked and disgusted at the lack of Customer Service by this so called Company. As I had a guest arriving last Tuesday, I ordered the bed with next day delivery on Monday 26th Oct. I paid for the order without the opportunity to click anywhere to request that my old mattress was taken away by them. I phoned to discuss this and waited 25 mins to be answered. There is NO call back facility or information to let you know where you are in the queue!! When I was eventually answered, I asked… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 01/11/2015 by Roy89 (1 review written)

I ordered a mattress and chose the "next day delivery" option. The time slot they gave was 8.00am to 6.00pm. I took an unpaid day off work to wait for the delivery. During the afternoon I received two emails saying the mattress was on its way and would be with me "soon". By 6.00pm it still had not arrived. I waited a further half hour, missing an evening appointment, but it still didn't arrive. The next day I phoned them up. After a very long wait, I eventually got through. They told me… Read Full Review

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★☆☆☆☆

“sareer mattress”

Written on: 30/10/2015 by Jayceen51 (1 review written)

Very bad product.As soos as arrived i put on bed and i was in shock when i realised that i can feel the base of the bed.On description it says that the mattress is medium firm but it is far so.I sink up to the base of the bed.We could not even stay on it for 5 minutes, we had to remove it… Read Full Review

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