Mattresses World Reviews - www.mattressesworld.co.uk

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★★★☆☆
2.8 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT THINK OF USING THIS AWFUL COMPANY”

Written on: 18/12/2014 by TrentonKelleher (1 review written)

Please do not use this company, still waiting on mattress, customer service terrible that's if they answer the phone, tracking service useless, sent e-mails they do not answer, how are they still in business. There review page must have been written by themselves. Worst online company I have ever dealt with. They took my money on the day order placed, I am now cancelling my order… Read Full Review

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★☆☆☆☆

“PLEASE DON'T MAKE THE SAME MISTAKE”

Written on: 16/12/2014 by Lauren264 (1 review written)

I ordered this mattress because it was good value. However, this is severely compromised by the poor service. It probably won't be delivered when you choose. You,like me, may have to take a day's precious holiday and end up waiting around all day for a delivery that was never going to be made on the day you chose. You will probably leave lots of messages for them to call you, but they never will. The only way to get through is to call the sales number because they want new business! You will… Read Full Review

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Loop1234's Comment

Written on: 18/12/2014

Similar experience except after a week of waiting for my mattress and hours on the phone always being reassured someone would call me and they never did I cancelledy order. A week later they have still not refunded my money and will not respond to my request to make a complaint. Awful company.

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★☆☆☆☆

“Terrible Service”

Written on: 30/11/2014 by Holden64 (1 review written)

After ordering a mattress - selected delivery date for a Wednesday. No show! I called up on the delivery day to be told that it will now be delivered on the Friday. No show again! I called up them up on the Friday (note, they never called me!) and some excuse about the delivery firm and schedulled for the following Tuesday. Again - no show! Gave up and asked for a cancellation and full refund. It took 3 days to get a cancellation email and then another week before my credit card was refunded!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 23/11/2014 by Sutton436 (1 review written)

Ordered Item. Received confirmation that item had been dispatched (which was backed up by website order tracking). Booked holiday to take receipt of item on confirmed delivery date. After waiting all day, unhelpful representative first said that item was not due for dispatch, then called back say the item was 'lost in transit'. Really? In this day an age? Representative quoted 'terms and conditions' and was completely unsympathetic. Hope they waste a days holiday at some point. Will… Read Full Review

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★☆☆☆☆

“DON'T BOTHER , CUSTOMER SERVICE appalling ”

Written on: 17/10/2014 by Barton429 (1 review written)

Ordered king size air sprung delux spung base , when it was delivered ,was had hard base ! Not what I ordered . I told delivery men to take back. Also ordered luxury pocket spung memory mattress that they said was delivered to the wrong depot. So I had no bed ! As I got rid ! Please people don't bother with this company ! I now have a battle to get a refund of nearly £700 !!!! One saving grace is that i paid by paypa l.Off to Ikea as I got to have a bed :(… Read Full Review

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★☆☆☆☆

“Absolutely Diabolical!”

Written on: 03/10/2014

Do NOT touch this company with a barge pole. Had to wait three weeks for a delivery date. Waited in on two separate days for the delivery. Day one, told should not have received a text, second day van broke down, ETA 1900-2200, at 17.30 with the mattress on a new van, told by the driver 'he had a life' and was finishing for the day. Customer service not interested. When it was delivered, the mattress was ripped, inside the plastic cover! Delivery guys had scarpered quicker than a rat leaving a… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 02/10/2014 by Nickyg26 (1 review written)

Ordered a mattress from them on 22nd September and asked for it to be delivered on 2nd October with their selected day delivery service. Waited in all day and at 3.15pm the delivery firm phoned to say they would be delivering it on 3rd October. I explained that I had asked for delivery on 2nd and had taken a days leave but they couldn't do anything. So the mattress is coming tomorrow (fingers crossed) and I've got to drive home from work when they phone me to accept delivery - it takes an hour… Read Full Review

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★☆☆☆☆

“Absolute Junk Operation. Stay Away !!!!”

Written on: 31/08/2014

I ordered a mattress for next day delivery. got a confirmation that the item will be delivered next day. waited all day and then get an email saying that the item has just been dispatched and will arrive the next day. Called customer service and they didnt apologise for this mistake and said that the order was missed and nothing they can do. I tried to cancel the order and then they said that they have a proof of delivery for the mattress. Waiting for this to resolve and get my money back… Read Full Review

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★☆☆☆☆

“Still awaiting Delivery”

Written on: 25/08/2014 by Johnstonsz453 (1 review written)

We have waited in for two and a half days for delivery. Next day delivery was offered for the Tuesday, we opted for the Thursday. Waited Thursday, then it was promised for Friday, then Saturday now it will be next Tuesday! You should add the time off work to await delivery when selecting your mattress. We do not get any information from them. The customer care team do not answer the phone. My wife was waiting for 15 minutes to be put through to the correct department. Following my experience I… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THESE PEOPLE!!!”

Written on: 22/08/2014 by MarleyWilson (1 review written)

Ordered mattress on the 17/08/14 which was a sunday couldnt get next day delivery, so was offered to choose a selected day which we choose wednesday the 20/08/14. Well waited in all day on the delivery also took the day off work for it not to appear!!! Had no phone calls or email to say it wasnt going to arrive. Phoned the courier company to be told the mattress had not been delivered to there depot yet, so there was no way it was ever going to be delivered on the wednesday!! Also then told… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 19/08/2014 by stillsleepingonfloor (1 review written)

When we went in the store the guy said a week until delivery and they would call. Well, it took a week just to get a call to set up delivery. They use an outside vendor to deliver and they suck!!!!! Asked if I wanted a Tuesday, Thursday or Saturday delivery? Told them Saturday works best. Said it would be in the morning. Asked general delivery time and he said between 9 and 11. I was leaving out of town at noon. Friday they called and said between one and three. Told them wouldn't work. ON AND… Read Full Review

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★☆☆☆☆

“absolutely appalling”

Written on: 03/08/2014 by Aniyahr330 (1 review written)

Ordered a mattress for almost £300 at 10.30am for next day delivery. I received a voicemail later in the day to say I had missed the deadline for next day and was given a choice of delivery day so I selected the next available one. Mattress never came. Rang delivery company, mattress world, emailed etc. Was unable to speak to anyone and no one got back in touch. The following day I managed to speak to someone who said they dont deliver on the day that was agreed so it was never going to come… Read Full Review

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Waynesouth's Comment

Written on: 12/08/2014

I ordered a mattress lastnight, after reading this I am getting quite worried. Do you think I should try and cancel my order now?

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★☆☆☆☆

“Did not deliver”

Written on: 30/07/2014 by mezzie55 (1 review written)

I ordered a Silent Night Double mattress on 24/07/14 to be delivered on 30/07/14 and they didn't deliver. Literally told me they had lost my double mattress. I booked 1 day (out of 21 days a year) off of work for them to deliver and told them i couldn't book anymore week days off, but they refused to do a Saturday delivery. What a waste of valuable time. Im so disappointed… Read Full Review

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★☆☆☆☆

“Try somewhere else”

Written on: 30/07/2014

Ordered mattress and selected a delivery day. I was sent a tracking code which showed that the mattress arrived with the courier. Then it all stopped. My wife waited all day for the mattress which never arrived. We tried contacting the courier company via calls and emails and got no reply. I rang Mattress World who at least answered and said they couldn't get hold of the couriers either and delivery would be the next day. I therefore cancelled the order. A week later and I have not recevied my… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 24/07/2014 by AubreyBrowne339 (1 review written)

Waited 10 hrs for my mattress. No update. No specified time. By 7 pm still no mattress delivered customer service appalling. No one to speak to. Where is my mattress ? Still waiting. Promise to ring back. Waste of time. So angry. Still waiting for a call back!… Read Full Review

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★☆☆☆☆

“MUST READ!! DO NOT ORDER FROM THIS COMPANY!!”

Written on: 05/07/2014 by Smith470 (1 review written)

I ordered a mattress a week ago which never arrived even after waiting for 4 days on top of my selected delivery date. They keep lying about the delivery and the delivery service they have used is extremely obnoxious and ananymous. PLEASE DO NOT WASTE YOUR TIME BY ORDERING FROM THIS COMPANY. Also, do not fall for the reviews on their website, I am absolutely sure that with some many 5 star reviews, the company might have paid servants sitting somewhere in India or Nigeria giving 5 stars to… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Holes ”

Written on: 21/05/2014 by LilyanaKeller173 (1 review written)

Ordered at Double Silentnight Micropocket Torino 1000, delivery should have been 1-2 days it finally arrived a week later, upon opening the package I found dirty marks down the side and a hole situated on one of the springs, they collected it quickly but brought no replacement. I waited another week for the second delivery which arrived a day later than stated and upon opening I found two holes on the top of the mattress and dirty makes on the sides. I now have to wait 9 days for them to come… Read Full Review

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★☆☆☆☆

“no customer care”

Written on: 11/04/2014

I ordered two mattresses which came on the selected day which was great. The item packaging was not damaged so I accepted delivery. however when we unrolled one of the mattresses, it had a zip fastening missing and an unravelled zip( the cover) and some dodgy mattress filling was showing! The long edge at one side had a strange sloping side with some springs missing...actually both sides are sloping but the middle is plump! It's for a single bed, so you wouldn't be able to sleep on it… Read Full Review

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