Mattresses World Reviews - www.mattressesworld.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“The Worst - do not use!!!!!”

Written on: 21/01/2015 by xsCochrane1972 (1 review written)

Ordered a mattress for next day delivery, having not received it or any information regarding delivery or estimated arrival time 5 days later I decided to get in contact and see if I can find out where it is. No replies to emails (apart from automated response), no phone number, no nothing. Having read the reviews left on this site it seems that I am not alone. Do not buy anything from this company. I am going to try and get the message out as much as possible, and being quite knowledgeable… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 21/01/2015 by Glenbull666 (1 review written)

Ordered mattress nothing can't contact couriers company seriously they are really the worst now I am struggling to get my money back they just fob you off do not buy from this company they are the worst ever… Read Full Review

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★☆☆☆☆

“Cheap and nasty”

Written on: 21/01/2015 by ypHoffman17 (1 review written)

Promised next day delivery but did not arrive for over a week and they just sent a text telling you it will arrive at their choice of date. Luckily I had someone home. But the extra firm mattress I ordered with 2 pillows were squashed and rolled up and vacuum packed into a small bolster! The memory foam pillows were flattened to an inch and I told Worldstores they were not fit for my dog never mind my children. World stores said they will refuse to take it back if I unpack it so the mattress is… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 18/01/2015 by rs89 (1 review written)

Ordered a mattress for next day delivery. Took day off work and what a suprise mattress never turned up.Phoned to cancel that evening. The next day (a saturday) a van pulled up and after 10 mins in the back of the van they confirmed that the mattress wasnt on the back of the van. Regardless of the fact i had already cancelled just shows how bad a company is that they still try to deliver and then realise they havent got the product in the van. To date I have never recieved the mattress ALSO i… Read Full Review

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★☆☆☆☆

“Unbelievable, muppets, rubbish - sums their service up”

Written on: 18/01/2015 by Riggaboo1982 (1 review written)

I asked for my order to arrive on the 6th January So I made sure someone would be in (taken time off work) but it never arrived and then received an email at lunchtime (too late to tell me!) that it couldn't be delivered? Still not heard anything else buy the 9th and then a message telling me it would be delivered the next day when no-one would be in. Could never get hold of anyone despite emailing and leaving voicemails then I got an email apologising and arranging another time slot -… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/01/2015 by Nomattress (1 review written)

Ordered a mattress from them with next day delivery, didn't turn up the next day and was apparently with the courier. They didn't answer calls or emails. Same thing the next day. Waited for a 3rd day and some to someone on the phone, still no delivery. Now it's a weekend- and they don't work Saturdays. Cancelled our order. Appalling service and mattress world were of course unable to contact the courier each day that we called. I would NEVER use them again… Read Full Review

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Franklinkd's Response to Nomattress's Review

Written on: 17/01/2015

I am facing the same problem as well, I would advise people reviewing this not to order from mattressworld, they are an unreliable company, I have been trying to contact the customer service team since yesterday and no answer, I somehow managed to contact the courier and they had told me that they had just picked up my mattress, not impressed and I will be getting a refund. so people like I mentioned early DO NOT ORDER your Product from this company because you will be disappointed.

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★☆☆☆☆

“Bloody hopeless ”

Written on: 16/01/2015 by Lovemattressworld (1 review written)

I orderered A new mattress 8th Jan. for next day delivery. 1 week later. Still nothing, Cancelled the bloody thing and gone else where Never again. Total rubbish… Read Full Review

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★☆☆☆☆

“TERRIBLE - DO NOT USE ”

Written on: 15/01/2015 by ErickGreer107 (1 review written)

ordered for a specific date. Did not arrive. 3 days later... still not here can not get through to anyone on the phone and no one will reply to my emails. They told me it had been dispatched with YDL courier and gave me a tracking number after calling this company they do not even do deliverys in my area and the tracking number dose not exist. I have wasted at least 3 hours of my time over the past 2 days trying to find out what on earth is happening and no one will answer my calls or… Read Full Review

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★☆☆☆☆

“Mattress World = "shocking" DO NOT USE”

Written on: 14/01/2015 by Ads1981 (1 review written)

DO NOT USE THIS COMPANY. Worst company I have ever had the "Pleasure" dealing with. Quick to take your money, fail to deliver goods. Do not respond to the customer service emails as instructed to use via there website. The phone number gives you 2 options, purchase or after sales, when you select after sales the line gets disconnected. My Item still not received, luckily paid by Paypal, so have made a claim to get my money back. I have yet to get any response or reply from any means of contact… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 13/01/2015 by Hacked-off-consumer (1 review written)

To anybody thinking of placing an order with this company - DONT DO IT ! ! absolutely the worst buying experience I have ever had, they will quickly take your money but fail to deliver the goods, you cannot communicate with anyone (no phones are answered) and they fail to respond to emails. just look at how many other bad reviews that 'worldstores' get on the various review sites. also their courier XPD are just as bad for customer service so dont use them either.. just avoid - Dont waste… Read Full Review

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★☆☆☆☆

“Be warned, and use another company”

Written on: 10/01/2015 by Eva79 (1 review written)

Next day delivery mostly doesn't exist, Seven day delivery on a one day order 17 minutes to answer the phone, blamed the delivery company, however I spoke to them and the next day delivery never existed!, No e mail complaints replied to, Mattress arrive wet and with mould stains all over the base. Do not use them … Read Full Review

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★☆☆☆☆

“If your reading this before you buy.....then dont buy...”

Written on: 09/01/2015 by ReillyErickson177 (1 review written)

I have a great idea.... 1. Build website selling competitivley priced mattresses 2. Let the orders come flooding in 3. Rub my hands in glee at all the money I'm making. 4. Make a cup of tea and watch Jeremy Kyle whilst the phone endlessly rings in the background from customers wondering where their order is..... 5. Satisfied that the customers are to blame knowing that if they weren't such smucks and actually researched proper independent reviews then they would have used a differnet… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 07/01/2015 by Lisa1701 (1 review written)

Failed to deliver on given date or notify in any way despite knowing it wouldn't happen. Took 30+ mins to speak to someone who could not help at al… Read Full Review

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★☆☆☆☆

“DO NOT THINK OF USING THIS AWFUL COMPANY”

Written on: 18/12/2014 by TrentonKelleher (1 review written)

Please do not use this company, still waiting on mattress, customer service terrible that's if they answer the phone, tracking service useless, sent e-mails they do not answer, how are they still in business. There review page must have been written by themselves. Worst online company I have ever dealt with. They took my money on the day order placed, I am now cancelling my order… Read Full Review

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★☆☆☆☆

“PLEASE DON'T MAKE THE SAME MISTAKE”

Written on: 16/12/2014 by Lauren264 (1 review written)

I ordered this mattress because it was good value. However, this is severely compromised by the poor service. It probably won't be delivered when you choose. You,like me, may have to take a day's precious holiday and end up waiting around all day for a delivery that was never going to be made on the day you chose. You will probably leave lots of messages for them to call you, but they never will. The only way to get through is to call the sales number because they want new business! You will… Read Full Review

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Loop1234's Comment

Written on: 18/12/2014

Similar experience except after a week of waiting for my mattress and hours on the phone always being reassured someone would call me and they never did I cancelledy order. A week later they have still not refunded my money and will not respond to my request to make a complaint. Awful company.

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★☆☆☆☆

“Terrible Service”

Written on: 30/11/2014 by Holden64 (1 review written)

After ordering a mattress - selected delivery date for a Wednesday. No show! I called up on the delivery day to be told that it will now be delivered on the Friday. No show again! I called up them up on the Friday (note, they never called me!) and some excuse about the delivery firm and schedulled for the following Tuesday. Again - no show! Gave up and asked for a cancellation and full refund. It took 3 days to get a cancellation email and then another week before my credit card was refunded!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 23/11/2014 by Sutton436 (1 review written)

Ordered Item. Received confirmation that item had been dispatched (which was backed up by website order tracking). Booked holiday to take receipt of item on confirmed delivery date. After waiting all day, unhelpful representative first said that item was not due for dispatch, then called back say the item was 'lost in transit'. Really? In this day an age? Representative quoted 'terms and conditions' and was completely unsympathetic. Hope they waste a days holiday at some point. Will… Read Full Review

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★☆☆☆☆

“DON'T BOTHER , CUSTOMER SERVICE appalling ”

Written on: 17/10/2014 by Barton429 (1 review written)

Ordered king size air sprung delux spung base , when it was delivered ,was had hard base ! Not what I ordered . I told delivery men to take back. Also ordered luxury pocket spung memory mattress that they said was delivered to the wrong depot. So I had no bed ! As I got rid ! Please people don't bother with this company ! I now have a battle to get a refund of nearly £700 !!!! One saving grace is that i paid by paypa l.Off to Ikea as I got to have a bed :(… Read Full Review

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★☆☆☆☆

“Absolutely Diabolical!”

Written on: 03/10/2014

Do NOT touch this company with a barge pole. Had to wait three weeks for a delivery date. Waited in on two separate days for the delivery. Day one, told should not have received a text, second day van broke down, ETA 1900-2200, at 17.30 with the mattress on a new van, told by the driver 'he had a life' and was finishing for the day. Customer service not interested. When it was delivered, the mattress was ripped, inside the plastic cover! Delivery guys had scarpered quicker than a rat leaving a… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 02/10/2014 by Nickyg26 (1 review written)

Ordered a mattress from them on 22nd September and asked for it to be delivered on 2nd October with their selected day delivery service. Waited in all day and at 3.15pm the delivery firm phoned to say they would be delivering it on 3rd October. I explained that I had asked for delivery on 2nd and had taken a days leave but they couldn't do anything. So the mattress is coming tomorrow (fingers crossed) and I've got to drive home from work when they phone me to accept delivery - it takes an hour… Read Full Review

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