Mattresses World Reviews - www.mattressesworld.co.uk

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★★★☆☆
2.7 / 5
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Latest Reviews

★★★★☆

“No problems with delivery and mattress is great.”

Written on: 26/02/2015 by YaelOwen (1 review written)

Placed my order with Mattress World (without reading any reviews first) on 22.02.15 and requested delivery on 25.02.15. Tried to track my order online using the information that was emailed to me but the tracking number was not being recognized so decided to call the courier - OWN - YDL LOGISTICS. They advised me they do not do any deliveries for Mattress World so I started to panic. I then decided to read the reviews which made me even more worried. It was 3pm and no sign of delivery yet so… Read Full Review

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★☆☆☆☆

“Shockingly Bad Service”

Written on: 05/02/2015 by lewiscollier (1 review written)

After being told by the courier that my item would be arriving between 11:30 and 15:30 I had to take the day off work to be able to receive the item. At 15:30 I had still not received any call from them or the courier as to where my order was. I decided to call the courier directly only to find out the delivery van had broken down. It would be nice to have been told this! Despite this I was told my delivery would arrive within 1.5 hours. Nothing. I am still waiting, I called Mattresses World… Read Full Review

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Eurows's Response to lewiscollier's Review

Written on: 13/02/2015

I don't believe it. My mattress arrived in the back of an old van with industrial gear boxes. I had to help him the courier take the mattress out of the van and upstairs. When I unwrapped it the polythene had split and gearbox oil was staining the mattress.

I should have looked at the reviews....

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★★★☆☆

“Where do I start...”

Written on: 02/02/2015

Ok, so please bare with me as it's a long old story but I'm writing this as I believe it'll be helpful to others, many can relate, and well worth reading through. So... I, along with everyone else, was one of the ones who stupidly, did not read these reviews before purchasing from mattress world. Very unlike me as this is usually the first thing I do. However, desperate to find a reasonably priced mattress with quick delivery for my new 4ft bed, this site seemed perfect. On the website itself… Read Full Review

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Key123's Comment

Written on: 03/02/2015

think they have a new site called memory foam warehouse, i say this because my cashback site has a 7% cashback rate for matressworld but when i enter through my cashback site im re directed to memory foam warehouse, which have suspiciously good reviews

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★☆☆☆☆

“Utter Shambles”

Written on: 02/02/2015 by FabianHowell (1 review written)

Dont ever buy from Mattressworld. Cant deliver next day/Customer service is appalling. Managers you need to get your head out of the sand and sort your company out… Read Full Review

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★☆☆☆☆

“Don't know who is worse? MatressesWorld or courier!”

Written on: 01/02/2015 by McKnighttz453 (1 review written)

Seem to have same issues as a lot of others on here. Delivery was a joke. Late, no contact until they were 10 mins away on the wrong day and absolutely filthy. I know it had been snowing, but looked as though it had been used as a sledge. Packaging ripped and wet black marks on matress. Tried speaking to MattressesWorld and as usual on hold for best part of an hour. Operator sounded like she could be asked and just wanted to discount the item. Seemed annoyed I did want to… Read Full Review

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★☆☆☆☆

“delivery.of mattress ”

Written on: 28/01/2015 by benmart (1 review written)

Absolutely appalling...ordered mattress was told Wednesday.delivery. Took day of work. Tried calling them.7 times Wednesday each time over 30 mins with no response. I finally.got through.at 5.15pm to be told it wouldn't be delivered. Total waste of a day! The claimed courier company.should have let.me know which they didn't. Pass the book springs to mind. On checking tracking was with courier! Asked for immediate refund via PayPal told 3-5 days which is rubbish PayPal payments are immediate… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 28/01/2015 by alpenlupe (2 reviews written)

I ordered 2 mattresses with a selected delivery date (2 days after the order). The mattresses did not arrive on the specified date even though tracking info indicated they were at the courier's delivery depot. The courier's (XPD) phone number went straight to a mail box which was full so couldn't leave a message. Emails to the courier went unanswered. Calls to mattressesworld were not picked up after 25 minutes wait. I finally received an email response from mattressesworld 2 days after the… Read Full Review

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★☆☆☆☆

“The Worst - do not use!!!!!”

Written on: 21/01/2015 by xsCochrane1972 (1 review written)

Ordered a mattress for next day delivery, having not received it or any information regarding delivery or estimated arrival time 5 days later I decided to get in contact and see if I can find out where it is. No replies to emails (apart from automated response), no phone number, no nothing. Having read the reviews left on this site it seems that I am not alone. Do not buy anything from this company. I am going to try and get the message out as much as possible, and being quite knowledgeable… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 21/01/2015 by Glenbull666 (1 review written)

Ordered mattress nothing can't contact couriers company seriously they are really the worst now I am struggling to get my money back they just fob you off do not buy from this company they are the worst ever… Read Full Review

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★☆☆☆☆

“Cheap and nasty”

Written on: 21/01/2015 by ypHoffman17 (1 review written)

Promised next day delivery but did not arrive for over a week and they just sent a text telling you it will arrive at their choice of date. Luckily I had someone home. But the extra firm mattress I ordered with 2 pillows were squashed and rolled up and vacuum packed into a small bolster! The memory foam pillows were flattened to an inch and I told Worldstores they were not fit for my dog never mind my children. World stores said they will refuse to take it back if I unpack it so the mattress is… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 18/01/2015 by rs89 (1 review written)

Ordered a mattress for next day delivery. Took day off work and what a suprise mattress never turned up.Phoned to cancel that evening. The next day (a saturday) a van pulled up and after 10 mins in the back of the van they confirmed that the mattress wasnt on the back of the van. Regardless of the fact i had already cancelled just shows how bad a company is that they still try to deliver and then realise they havent got the product in the van. To date I have never recieved the mattress ALSO i… Read Full Review

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★☆☆☆☆

“Unbelievable, muppets, rubbish - sums their service up”

Written on: 18/01/2015 by Riggaboo1982 (1 review written)

I asked for my order to arrive on the 6th January So I made sure someone would be in (taken time off work) but it never arrived and then received an email at lunchtime (too late to tell me!) that it couldn't be delivered? Still not heard anything else buy the 9th and then a message telling me it would be delivered the next day when no-one would be in. Could never get hold of anyone despite emailing and leaving voicemails then I got an email apologising and arranging another time slot -… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/01/2015 by Nomattress (1 review written)

Ordered a mattress from them with next day delivery, didn't turn up the next day and was apparently with the courier. They didn't answer calls or emails. Same thing the next day. Waited for a 3rd day and some to someone on the phone, still no delivery. Now it's a weekend- and they don't work Saturdays. Cancelled our order. Appalling service and mattress world were of course unable to contact the courier each day that we called. I would NEVER use them again… Read Full Review

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Franklinkd's Response to Nomattress's Review

Written on: 17/01/2015

I am facing the same problem as well, I would advise people reviewing this not to order from mattressworld, they are an unreliable company, I have been trying to contact the customer service team since yesterday and no answer, I somehow managed to contact the courier and they had told me that they had just picked up my mattress, not impressed and I will be getting a refund. so people like I mentioned early DO NOT ORDER your Product from this company because you will be disappointed.

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★☆☆☆☆

“Bloody hopeless ”

Written on: 16/01/2015 by Lovemattressworld (1 review written)

I orderered A new mattress 8th Jan. for next day delivery. 1 week later. Still nothing, Cancelled the bloody thing and gone else where Never again. Total rubbish… Read Full Review

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★☆☆☆☆

“TERRIBLE - DO NOT USE ”

Written on: 15/01/2015 by ErickGreer107 (1 review written)

ordered for a specific date. Did not arrive. 3 days later... still not here can not get through to anyone on the phone and no one will reply to my emails. They told me it had been dispatched with YDL courier and gave me a tracking number after calling this company they do not even do deliverys in my area and the tracking number dose not exist. I have wasted at least 3 hours of my time over the past 2 days trying to find out what on earth is happening and no one will answer my calls or… Read Full Review

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★☆☆☆☆

“Mattress World = "shocking" DO NOT USE”

Written on: 14/01/2015 by Ads1981 (1 review written)

DO NOT USE THIS COMPANY. Worst company I have ever had the "Pleasure" dealing with. Quick to take your money, fail to deliver goods. Do not respond to the customer service emails as instructed to use via there website. The phone number gives you 2 options, purchase or after sales, when you select after sales the line gets disconnected. My Item still not received, luckily paid by Paypal, so have made a claim to get my money back. I have yet to get any response or reply from any means of contact… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 13/01/2015 by Hacked-off-consumer (1 review written)

To anybody thinking of placing an order with this company - DONT DO IT ! ! absolutely the worst buying experience I have ever had, they will quickly take your money but fail to deliver the goods, you cannot communicate with anyone (no phones are answered) and they fail to respond to emails. just look at how many other bad reviews that 'worldstores' get on the various review sites. also their courier XPD are just as bad for customer service so dont use them either.. just avoid - Dont waste… Read Full Review

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★☆☆☆☆

“Be warned, and use another company”

Written on: 10/01/2015 by Eva79 (1 review written)

Next day delivery mostly doesn't exist, Seven day delivery on a one day order 17 minutes to answer the phone, blamed the delivery company, however I spoke to them and the next day delivery never existed!, No e mail complaints replied to, Mattress arrive wet and with mould stains all over the base. Do not use them … Read Full Review

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★☆☆☆☆

“If your reading this before you buy.....then dont buy...”

Written on: 09/01/2015 by ReillyErickson177 (1 review written)

I have a great idea.... 1. Build website selling competitivley priced mattresses 2. Let the orders come flooding in 3. Rub my hands in glee at all the money I'm making. 4. Make a cup of tea and watch Jeremy Kyle whilst the phone endlessly rings in the background from customers wondering where their order is..... 5. Satisfied that the customers are to blame knowing that if they weren't such smucks and actually researched proper independent reviews then they would have used a differnet… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 07/01/2015 by Lisa1701 (1 review written)

Failed to deliver on given date or notify in any way despite knowing it wouldn't happen. Took 30+ mins to speak to someone who could not help at al… Read Full Review

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