Mattresses World Reviews - www.mattressesworld.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE!!”

Written on: 19/08/2015 by GracieConnolly (1 review written)

I ordered a mattress to be delivered on Tuesday. They could not give me a narrower window than '8am - 6pm'. By 5.30pm I was concerned that the mattress hadn't arrived, so I phoned the company. I was told that my mattress had not been put on the delivery van. I asked why I had not been informed of this earlier in the day, but the employee I spoke to was vague and unhelpful. I asked to speak to a manager and was told that a manager was unavailable but would call me back the next day (Wednesday)… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/08/2015 by UriahCameron388 (1 review written)

We ordered a mattress for next day delivery. After 4 days, still no mattress, no response from the courier. Phoned Mattress World, who told me the mattress was lost in transit, and to reorder could take up to 5 days, as apparently my postcode isn't eligible for next day delivery anyway! I asked for a refund. I got no apology for the fact that my daughter has had no bed to sleep on for the past four night. Absolutely rubbish service, don't bother using… Read Full Review

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★★★★☆

“Personal experience good.”

Written on: 05/08/2015 by Aimoo (1 review written)

I sometimes write reviews if I feel that a service has passed exceptions based on reviews I have read. I ordered a mattress from Mattress world at 5am yesterday morning due to increased inability to have a decent night sleep for a long time due to a horrible old lumpy mattress. I received an email confirming my order immediately and a despatch email followed later in the afternoon with a tracking number. There wasn't a specific company though so the tracking number was pretty useless. Hence… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 01/08/2015 by 118Gardner (1 review written)

After ordering my mattress on a Tuesday morning I received my confirmation email saying that it would be with me on the Wednesday. I then called MattressWorld to confirm this & after 30 mins on hold I was told that there was an error & that I had ordered too late to have next day delivery (although it does not say that there is a cut off time anywhere on their site & I also had already received the confirmation email). We were then told that the order was cancelled & spent 2 days requesting… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 31/07/2015 by Rodgersts408 (1 review written)

Requested delivery of reasonably priced mattress for a date 1 week away. I received a call the day before delivery date to say the order had not arrived at depot, and could not be tracked down??? Cancelled order. Unreliable. Do not recommend… Read Full Review

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★★☆☆☆

“Poor service and delivery”

Written on: 02/06/2015 by cooperman1962 (1 review written)

I ordered the Devine Sleep White Rose 1500 mattress with Mattress world as it was the best price I could find, I made my order online and it came with free delivery . . brilliant!! So I chose my delivery day which was my ONLY day off in June apart from Sundays and they said they would deliver between 8am-6pm . . .(they could not narrow down the time at all i found out after being on hold for 20 mins that day) so I patiently waited in my new property for him to arrive . . once it got to 5.30 I… Read Full Review

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★☆☆☆☆

“Poor service so far”

Written on: 29/05/2015 by mc2741 (1 review written)

Was promised a next day delivery, meaning Tuesday this week, its now Friday, the company have not responded to any of my emails, definitely would not use them again!!… Read Full Review

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★☆☆☆☆

“Terrible experience with this company. BEWARE !!!.”

Written on: 28/05/2015 by granny49 (2 reviews written)

Oh how I wish that I'd read reviews on this company before ordering from them . Ordered mattress £185, paid in full . Mattress arrived ok , box was undamaged but when I unpacked & unrolled it the underside was damaged . Black oily marks & holes in several places . I sent photographs of the damage along with an e.mail to the company . I received an automated response within the hour to say my complaint is being dealt with , as I'd asked for a full refund. No response 36 hours later I sent… Read Full Review

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★☆☆☆☆

“steer well clear”

Written on: 22/05/2015 by KonnerWagner (1 review written)

Mattress never arrived on day booked. Wrong one arrived 3 days late. Then after they took wrong one back. Never heard anything from them after 3 days of phoning and emails cancelled order… Read Full Review

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★☆☆☆☆

“This company are a joke!”

Written on: 20/05/2015 by Talia405 (1 review written)

This company are a joke! Phoned twice to make sure they can deliver the mattress I wanted on a Saturday, place order over the phone and paid £30 extra (they confirmed yes we can deliver on a Saturday), the day before they call to day sorry can’t deliver that mattress on a Saturday as it takes 2 men. This left us without a mattress as we were moving in to an unfurnished apartment. They then casually say not a problem we can deliver on Monday (not like I work or anything!!) I take a half day… Read Full Review

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★☆☆☆☆

“will never use ever again!!!!”

Written on: 16/05/2015 by JustinCleveland (1 review written)

Ordered a double mattress for a spare bed. Didn't want to spend too much as it probably won't get used. Found one for £80 with free delivery...great I thought! With next day delivery too! I stupidly didn't do any homework and read any reviews. The offer of next day delivery is absolute rubbish. I sat waiting all day and heard nothing and couldn't get hold of anyone even after waiting endlessly on the phone. After being left waiting all day I eventually got through to them the following… Read Full Review

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★☆☆☆☆

“Shambles of a company!! ”

Written on: 15/05/2015 by JaimeDay12 (1 review written)

Firstly, DO NOT ORDER FROM THIS COMPANY! This company need to be investigated! There is zero customer service! I ordered a mattress on Monday to be delivered on Wednesday and it's now Friday and there is no sign of it! I've emailed the delivery company and they still haven't received it! Absolute joke! I spoke to someone  and she said she would phone me today to let me know what was happening but she never bothered to call me back! I don't believe any of there reviews on there website are… Read Full Review

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★☆☆☆☆

“waited in all day driver turns up no mattress ”

Written on: 15/05/2015 by Wren1991 (1 review written)

would not recommend this outfit after waiting in all day ,big fancy web site… Read Full Review

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★☆☆☆☆

“First order, no delivery, no communication ”

Written on: 13/05/2015 by TimothyMcCleary7 (1 review written)

My first order with mattress world, a single mattress for my daughter. Paid and selected a date when I would be home to accept delivery. The website claimed either next day delivery or select a day! How convenient, were my thoughts. Delivery day arrived, with an email from XDP couriers to say it was out for delivery at 10.30am and that it would be with me by afternoon. Perfect I thought, my daughter would enjoy sleeping on her new mattress! But the afternoon turned into evening and no… Read Full Review

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★☆☆☆☆

“An unsatisfactory experience”

Written on: 23/04/2015 by AnneKemp (1 review written)

I ordered a mattress on 13th April in anticipation of a visit of a family member on 25th April. Their website stated that delivery can either be next day delivery or be expected within 48 hours. My payment was accepted, having gone through all the necessary security checks. Then the fun started! I initially heard nothing regarding a delivery. Then a customer services advisor left a message on my voicemail advising that there had been a problem with the order and she had to place another order… Read Full Review

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★☆☆☆☆

“rubbish.”

Written on: 13/04/2015 by jonathanjamescarrington (1 review written)

We paid an extra £30 for a mattress to be delivered on Saturday. Waited in all day. No mattress and no phone call. wasted a day staying in. Had a tx on Monday from delivery company to say mattress would be delivered Monday afternoon. Rang delivery company to ask if it could be after 5pm and they were very accommodating but said that they only just had the delivery instructions that morning from Mattress World. Have phoned mattress world 4 time today to get a refund of my £30. I have spent… Read Full Review

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★☆☆☆☆

“ABSOLUTELY AVOID ! COMPLETE RUBBISH”

Written on: 07/04/2015 by rahddddddd1 (1 review written)

Like all the other reviewers, I ordered a mattress and paid via PayPal. Waited in for 10 hours on the delivery date given by Worldstore, item never arrived and I was left ringing and ringing both XPD delivery and Worldstore, both of whom claimed they had no idea where the item was. Had to fight and fight to get my refund and feel I would have been completely conned if I had not paid via PayPal. I urge anyone to completely avoid this pathetic company and save yourself the hassle. Should not… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 07/04/2015 by Amiahb147 (1 review written)

Ordered a single mattress on the 9 March for delivery on the 12 March. Just received today, 7 April. So much for next day delivery. Every time we phoned Customer Services we were fobbed off with one excuse after another. We had to keep chasing and chasing. The right hand didn't seem to know what the left was doing. Utter chaos. Communication non-existent. Promised for delivery time and time again. We only used them because we thought they would be quick after their glossy video. Very… Read Full Review

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★☆☆☆☆

“Clueless - Do Not Use Them”

Written on: 02/04/2015 by GHughesfamily (1 review written)

Quite remarkable that they are still trading at all. Ordered a bed plus mattress. They got the delivery date right but only shipped 1 out of 3 items; the bed comes in 2 boxes. Following a complaint the mattress arrived next day but we still await the rest of the bed. Phoned again to complain and was told that the courier tracking system is down so they don't know where the good are. It takes ages to get through to the 'service' department and then they are of no use anyway. Will be seeking… Read Full Review

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★☆☆☆☆

“Don't trust this company is all I can say”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

Ordered with 48 hours notice, for specific delivery day. This company offered next day delivery so I assumed they would be able to deliver in 48 hours time. Obviously I was wrong. I took time off work and remained in the house all day as delivery could come up until 6pm, no call to say it was not been delivered. When i did call mattressworld, they said they did not know that the delivery was not taking place themselves. Only option I have is to stay and hope delivery will come tomorrow but… Read Full Review

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