Mattresses World Reviews - www.mattressesworld.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“MUST READ!! DO NOT ORDER FROM THIS COMPANY!!”

Written on: 05/07/2014 by Smith470 (1 review written)

I ordered a mattress a week ago which never arrived even after waiting for 4 days on top of my selected delivery date. They keep lying about the delivery and the delivery service they have used is extremely obnoxious and ananymous. PLEASE DO NOT WASTE YOUR TIME BY ORDERING FROM THIS COMPANY. Also, do not fall for the reviews on their website, I am absolutely sure that with some many 5 star reviews, the company might have paid servants sitting somewhere in India or Nigeria giving 5 stars to… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Holes ”

Written on: 21/05/2014 by LilyanaKeller173 (1 review written)

Ordered at Double Silentnight Micropocket Torino 1000, delivery should have been 1-2 days it finally arrived a week later, upon opening the package I found dirty marks down the side and a hole situated on one of the springs, they collected it quickly but brought no replacement. I waited another week for the second delivery which arrived a day later than stated and upon opening I found two holes on the top of the mattress and dirty makes on the sides. I now have to wait 9 days for them to come… Read Full Review

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★☆☆☆☆

“no customer care”

Written on: 11/04/2014

I ordered two mattresses which came on the selected day which was great. The item packaging was not damaged so I accepted delivery. however when we unrolled one of the mattresses, it had a zip fastening missing and an unravelled zip( the cover) and some dodgy mattress filling was showing! The long edge at one side had a strange sloping side with some springs missing...actually both sides are sloping but the middle is plump! It's for a single bed, so you wouldn't be able to sleep on it… Read Full Review

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★☆☆☆☆

“Awful service - you wont get your product”

Written on: 28/02/2014

DO NOT ORDER FROM THIS COMPANY ordered a mattress a month ago, its still not arrived, and after spending £10 on phone calls to customer services i'm no further forward. Sent countless emails through the website but none are answered. I just hope my mattress turns up at some point. They constantly lie about delivery, ive rescheduled 3 times now, waited in all day and no delivery!… Read Full Review

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★☆☆☆☆

“DONT EVER BOTHER !!! POOR POOR SERVICE AND BAD PRODUCTS”

Written on: 24/02/2014 by ronikaps (1 review written)

I ordered Double Mattress thinking its Value for Money however It turned out a big surprise as they dont hold any stock on their own they buy from local high street suppliers and sell it to you. Didnt fulfill promise of next day delivery. When the Mattress arrived finally, they had smart guys who deliver and are in HURRY to go so you end up signing without checking(opening and checking in detail) and thats when the surpise happens... MATTRESS WAS WET SOAKED IN WATER.. contacted them via email… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 20/02/2014 by Hannah24 (1 review written)

Order really quickly and easy online. Was able to select the date i wanted delivery which was 4 days after on a thursday. Followed the tracking of my order which then showed it to just stop in the warehouse. It didnt arrive on my selected day which was annoying as i had taken a day off work! After two angry emails i finally get a reply and a phone call the monday after it was meant to be delivered. They said it was in the depot but one of the pieces had gone missing, what a lie! my mattress… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 12/02/2014

I ordered 2 mattresses to be delivered on7th February, waited in all day, tried to call them around 6pm to see what had happened to find customer service was close so tried the sales line. Staff were unhelpful and said there was nothing she could do. If I emailed the help line someome would come back to me. They did come back on Saturday to say the mattresses would be delivered on Monday 10th. It is now 9pm and still no mattresses. Another day of unpaid leave which is now more than what the… Read Full Review

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Chloeuk's Comment

Written on: 29/05/2014

do you have a contact number for them?

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★☆☆☆☆

“Rubbish company Avoid”

Written on: 09/02/2014

Took a day off work for delivery and mattress did not arrive. did not even request next day delivery which they claim they do, so no excuse. No communication as to why when I tried to contact them just standard email they sent out to all annoyed customers I presume… Read Full Review

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★☆☆☆☆

“Missing Mattress!!”

Written on: 05/02/2014 by alfie2014 (1 review written)

I am stuck in limbo!! My husband ordered a mattress it was supposed to arrive feb 4th yesterday.No phone call no mattress. On phone all day on and off no answer automated message telling me to e.mail. sent to e.mails still no reply.went on to the tracking number. Phoned the carrier and they have no mattress checked the consignment number and they say they dont have it or recieved it.Help!!!!! Very Angry!!… Read Full Review

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Alfie2014's Response to alfie2014's Review

Written on: 12/02/2014

Today got a phone call from customer service. Couldnt have been more helpful. Was on the case of missing mattress. She phoned back 2 hours later .with answers suplier had not sent mattress.mattress being delivered tomorrow. Yippee!!!!

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Alfie2014's Response to alfie2014's Review

Written on: 13/02/2014

Mattress is in Aberdeen !! Will get it at 8am tomorrow .morning. I have used mattress world before without any problems . Unfortunatly this problem was down to the supplier.very nice lady from mattress world phoned yesterday and sorted the problem out.looking forward to getting mattress tomorrow morning!!!

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★☆☆☆☆

“Missing mattress!!”

Written on: 28/01/2014 by Normallysmiley (1 review written)

Having lived in a caravan for 2 years I was so excited about finally sleeping in a bed in our new house. I ordered a super kingsize mattress on the 20th December for next day delivery and as yet it hasn't arrived. Have twice stayed on the phone for 45 mins on hold with no answer. I have also spoken to 2 people in sales to ask for a refund which has also yet to materialise. Customer service.. Shocking! Don't buy a thing from this company… Read Full Review

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★★★★☆

“Mattress Range”

Written on: 14/01/2014 by mikeent (1 review written)

The ranges available is very comprehensive and very good value for money. Their delivery was not as quick as they said it would be, but it was Christmas. The transport company kept us advised on delivery times and where true to their word. I would use this company again… Read Full Review

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★★★★☆

“Reflex Foam Mattress”

Written on: 14/01/2014

This mattress is very comfy, our previous one was sprung and very squeaky as it was old and every time either of us moved we were very conscious of the noise and have not slept well in months. After a couple of days to get used to it we both slept right through the night. My only issue is that it does retain a lot more heat that the old sprung one which in winter is ok, but during summer it may get uncomfortable… Read Full Review

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★☆☆☆☆

“Mattress 2 delivery dates and wrong mattress arrives”

Written on: 13/01/2014 by rb1234 (1 review written)

Waited all delivery date 1 - nothing, no reply to emails from the mattress world, I then emailed delivery company XDG to tell them not to deliver any other day that week as no-one will be home, they try to deliver on Weds....I ring them arrange a Monday delivery, they ring in the morning and turn up in the afternoon, which was fine. However this time it's the wrong mattress!!! i ring mattress world they inform me someone else has got my mattress apparently so I have to arrange another date for… Read Full Review

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Alimuss's Response to rb1234's Review

Written on: 29/01/2014

Can I have the number you called?

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★★☆☆☆

“Mattres it really great but delivery was a nightmare”

Written on: 13/01/2014 by noforleavingeverywheremypersonaldata (1 review written)

It is pity that company selling such a stuff like that which I purchased, gone on cooperation with rubbish like XPS. Cause of they contractor I shall never purchase again, because it cost me a lot of stress an hassle… Read Full Review

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★★☆☆☆

“delivery dates rubbish”

Written on: 12/01/2014 by crocapigalow (1 review written)

Place the order with next day delivery, take the money and then 5 days later receive email about delivery of 1st mattress. No reply from the contact name which has a Hotmail account !!!! and still waiting 7 days later for any confirmation of 2nd mattress. Hope the plastic sheeting is not ripped on this one as the mattress was dirty where it has been thrown about. Just go to a shop next time at least you know what your'll get !!!! Goods are OK, not blown away really with the product but then… Read Full Review

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★★★★☆

“Mattress Review”

Written on: 11/01/2014

Ordered a mattress from Mattress World after some research on the internet their prices were very reasonable. Ordered on New Year Day and was shocked to be able to pick a delivery day of 2 days later, even though no time was given at the point of ordering, within 24 as promised I had a confirmation that the item was confirmed and despatched. The best part of my experience was the delivery guys, On passed delivery I've had you usually get a delivery person who just says sign here without a… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 10/01/2014 by DrewPeacock (1 review written)

Much the same as previous reviews. Order due Tuesday 7th January but no show. Tracking at courier says at depot on 6th January. Emailed both courier and Mattress World but no reply from either. Tried 0844 number rings for about a minute and then disconnects. What next?… Read Full Review

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★☆☆☆☆

“Extremely Poor Service”

Written on: 10/01/2014 by GHesel (1 review written)

I ordered a mattress onliine with Matressworld, I wish I had not! They give you a delivery day however with a 9am to 6pm delivery time you have to wait in all day. After sitting in all day the mattress did not turn up, I tried calling during the afternoon when i became suspicious however the telephone number published on the website just puts you on hold, I called over 7 times with no answer on any occasion. They want you to email them however they just fob you off with an auto response, the… Read Full Review

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Alimuss's Response to GHesel's Review

Written on: 29/01/2014

Hi there, could you give me the number you called?

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