Mattresses World Reviews - www.mattressesworld.co.uk

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Latest Reviews

★☆☆☆☆

“Do not use! ”

Written on: 19/08/2016 by Caitlynr276 (1 review written)

We ordered a mattress from this company and shortly after a little use the springs started to poke through. The mattress quality was very poor, a small amount of pressure and everything would pop out the side of the mattress. Not what you would expect from a decent priced mattress. We wrote to them and they agreed to refund or exchange the mattress. After hunting round on the website we responded with the mattress we wanted to exchange it for. I was then given a response that said because it… Read Full Review

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★☆☆☆☆

“Appalling - non-delivery”

Written on: 15/08/2016

Great price. Shame it's a total rip off. Waited in all day today 8am-6pm. No delivery. Called 'customer services' at 7.30pm After waiting 20 minutes on hold, the 'customer service' person said they don't track deliveries and had no way of knowing where the delivery was. Told me to 'wait and see' if it turns up. Absolutely appalling 'service' avoid at all costs. PayPal claim for a full refund will be going in tomorrow along with a claim to mattresses world for a days lost wages… Read Full Review

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★☆☆☆☆

“Worst sellers dont pay because you wont get nothing”

Written on: 08/08/2016 by Muns03 (1 review written)

Worst company they take your money then nothing if u msg them they will send you copies of ikea msg with their name on it. I bought a mattress from them and asked for it to be delivered after 2 weeks week went by no email or communication and i normally buy from ikea and John Lewis so i am used to communication so i emailed MW and they sent me a identical email which is word for word as ikea but anyway saturday came i waited all day at the last hour they emailed saying sunday then sunday came… Read Full Review

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★☆☆☆☆

“Awful - don't consider - wish I had read these reviews ”

Written on: 08/08/2016 by Reynav248 (1 review written)

Mattressworld are an awful company. I ordered a mattress but it's a shame I can't even review the product. During the checkout process, I thought it was great I could select a named delivery date. I selected Thursday 4th August, I waited in all day (delivery times are between 0700-1900 but I didn't leave the house at all just in case). I had two other deliveries that day from two separate companies, both of which arrived. I hadn't heard anything by 1700 so sent an email to ask where my mattress… Read Full Review

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★☆☆☆☆

“Terrible delvery and customer service - AVOID”

Written on: 13/07/2016 by Hatchra338 (1 review written)

Didn't deliver on arranged date. Reorganised delivery but the wrong product was sent. Now in the process of getting a refund. Already spent 45 minutes on the phone to a customer service team that do not seem to care… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 09/06/2016 by 377Keegan (1 review written)

I ordered way in advance a single mattress. On the delivery date (after they deduct the money on my account) they simply msg me saying the deliver won't be possible. Called CS for a refund. The lady was absolutely RUDE, said that the refund process will take more than a week. Still waiting for the refund to buy somewhere else, but I assume I just lost the money. By the end of the day, they are taking money from people. DO NOT USE THIS SITE, they will only get your money and never deliver the… Read Full Review

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★☆☆☆☆

“Disgusting service, unhelpful staff, item not delivered”

Written on: 29/05/2016 by Wasimn05 (1 review written)

Placed order before two weeks to ensure delivery on time to our new property, delivery was cancelled without notifying us and when chased the staff was very rude and hang up. They dont respond to any emails and we all including kids had to sleep on the floor. This company is terrible and disgusting, dont use them !!!… Read Full Review

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★★☆☆☆

“INCOMPLETE ORDER DELIVERED - NO REPLY TO MY E-MAILS”

Written on: 25/04/2016 by 311Harris (1 review written)

I PLACEDAN ORDER ON LINE FOR A HALO 2000 MEMORY FOAM MATTRESS WITH 2 PILLOWS. & OFCOUS PAID FOR COMPLETE ORDER. ONLY MATTRESS WAS DELIVERED AND NO PILLOWS .I INFORMED THE COURIER THAT ORDER IS NOT COMPLTE AND WROTE THIS ON THE PAPERWORK. TRIED TO CALLTHEM BUT NO ANSWER.I HAVE E-MAILED THEM TWICE BUT THEY HAVE NOT RESPONDED. I AM NOT SURE WHETHER I WILL SEE MY 2 PILLOWS OR NOT. IF THEY ANSWERTED MY E-MAIL OR PHONE THAN I WOULD KNOW WHETHER THIS WAS THEIR MISTAKE AND THAT THEY WILL BE PUTTING… Read Full Review

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★☆☆☆☆

“Disgusted. DONT USE THIS COMPANY”

Written on: 08/04/2016 by AmyRebecca (1 review written)

Utterly Disgusted with this company! I ordered a bed for a disabled service user in January 2016 it is now April and still no delivery despite receiving phone calls advising us that it would be delivered that day. Customer service is terrible. This has left a disabled person sleeping in her wheel chair for many weeks! causing so much pain and distress. … Read Full Review

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★☆☆☆☆

“No Delivery!”

Written on: 21/03/2016 by simongreen12 (1 review written)

Initially I was told over the phone they would text me in the morning giving me a four hour slot. This was their first lie. On the day of supposed delivery it was stated the mattress would arrive between 9am & 8pm (contrary to what I was told over the phone). Talking on the phone to two different people (after being on hold 20+ minutes each time) they said it would arrive by 7pm. By 8pm I rang up again, they then stated it would arrive by no later than 10pm. In the end it didn't arrive at… Read Full Review

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★☆☆☆☆

“Nothing but stress!”

Written on: 18/03/2016 by Oldwomandog (1 review written)

It has taken three weeks of frustration in order to sort out a problem with a mattress we ordered. Impossible to speak to anyone on the phone (45minutes holding at one point). Each time an email is answered it is by a different person and they usually take a few days to respond. Dont appear to get the message you are trying to give them. We eventually ordered another mattress from a local company and MW have told us to dispose of the original unwanted one as they could not get it picked up at… Read Full Review

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★★★★★

“pleased customer”

Written on: 07/03/2016

At first I was worried about ordering from a website I've never if before, but gave it ago bought the sleepshaper 500 memory foam mattress. Next delivery was amazing it came first thing in the morning well before I had work so that was big bonus, the delivery guy rang me half an hour before he knocked which was amazing loved that, delivery driver was very cheerful and friendly which made my morning delightful and for the big finish the mattress is the best thing ever my sleep has became more… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 06/03/2016 by Angiecaroline1971 (1 review written)

I would not recommend Mattressworld to anyone due to their unreliability. I ordered a mattress on Tuesday morning which qualified for the next day delivery. Was given no time slot except any time between 7am and 8pm. Had no contact at all the next day. Sent three emails on Thursday asking where my order was and when it would be delivered. I was annoyed as the money had been deducted from my bank account...eventually had an apology and was assured it would arrive some time on Friday. It did. I… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 06/03/2016 by Angiecaroline (1 review written)

I would not recommend anyone order from Mattressworld due to the unreliability. I ordered a mattress on Tuesday morning which qualified for the free next day delivery. I was given no time slot (just 7am - 8pm). I stayed in all Wednesday and heard nothing. I was annoyed as the money had been deducted from my bank. I emailed three times on the Thursday and eventually received an apology but no explanation. I was assured it would be delivered the following day. It was...and the delivery man stated… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY!!!!!!”

Written on: 05/03/2016 by SladeCostello137 (1 review written)

Ordered a mattress over a month ago. They failed to even attempt delivery on the agreed delivery date, despite insisting that they did. It has now been over a month since they took my money, and they are simply refusing to get in contact to arrange a new delivery date. They have also arranged their website to appear that they have good reviews, however these are revews hand picked by the company and do not represent the actual views of the majority of their customers. If you look at the… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM HERE, MISLEADING WEBSITE”

Written on: 22/02/2016 by ElenaSma (1 review written)

Absolutely do not use this website. The next day delivery IS NOT available as they use other companies to deliver. If you want to get through them on the phone it is IMPOSSIBLE (rang 5 times and was on hold for at least 20 minutes at the time), I complained via e mail 3 times and no answer. I ordered a mattress two weeks before moving house because I needed it!!! DO NOT USE… Read Full Review

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★★★★★

“Impressed”

Written on: 18/02/2016 by Davianv373 (1 review written)

Single (Silent Night) mattress delivered within two days. Helpful telephone staff and delivery driver. Good price. Very happy with service… Read Full Review

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★☆☆☆☆

“Order arrived wrong, they never pick up their phone! ”

Written on: 16/02/2016 by SebastianPratt57 (1 review written)

My order arrived wrong, which led me to email them. Not reply within 24hours so I decided to ring them, after over an hour on the phone waiting I gave up, range back layer that day only to loose patience again after 45mins. Neve using them again my… Read Full Review

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★☆☆☆☆

“hour+ waits when you ring them, half good never arrived?”

Written on: 16/02/2016 by MacPherson1979 (1 review written)

Ordered good with the nominated day delivery. Rang up the day before delivery to confirm all was well with the order, as other reviews mentioned their deliveries being a tad suspect. After 45mins on the phone to then, the line went silent, 10mins later I got caught off. I emailed them to get a reply the next day assuring me all was fine and I would receive the order as promised. On day of delivery they deliver the mattress, but no bed frame. Drivers assure my wife no frame was due. An HOUR… Read Full Review

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★☆☆☆☆

“terrible company. do not use”

Written on: 15/02/2016 by 102Purcell (1 review written)

Ordered a mattress Nov 2014. 3 weeks after original delivery date. I had to contact delivery company direct as no one at worlstores would answer any of my messages. 10 months late the springs where making alot of noise. They happily collected it in order to replace. New one was due for deliver 4th February. And I'm still waiting now. Cannot get any reply from company and phone line just keeps ringing. They have never apologised and have never offered any discounts or anything Worst… Read Full Review

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