Mattresses World Reviews - www.mattressesworld.co.uk

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★★★☆☆
2.8 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT ORDER FROM THESE PEOPLE!!!”

Written on: 22/08/2014 by MarleyWilson (1 review written)

Ordered mattress on the 17/08/14 which was a sunday couldnt get next day delivery, so was offered to choose a selected day which we choose wednesday the 20/08/14. Well waited in all day on the delivery also took the day off work for it not to appear!!! Had no phone calls or email to say it wasnt going to arrive. Phoned the courier company to be told the mattress had not been delivered to there depot yet, so there was no way it was ever going to be delivered on the wednesday!! Also then told… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 19/08/2014 by stillsleepingonfloor (1 review written)

When we went in the store the guy said a week until delivery and they would call. Well, it took a week just to get a call to set up delivery. They use an outside vendor to deliver and they suck!!!!! Asked if I wanted a Tuesday, Thursday or Saturday delivery? Told them Saturday works best. Said it would be in the morning. Asked general delivery time and he said between 9 and 11. I was leaving out of town at noon. Friday they called and said between one and three. Told them wouldn't work. ON AND… Read Full Review

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★☆☆☆☆

“absolutely appalling”

Written on: 03/08/2014 by Aniyahr330 (1 review written)

Ordered a mattress for almost £300 at 10.30am for next day delivery. I received a voicemail later in the day to say I had missed the deadline for next day and was given a choice of delivery day so I selected the next available one. Mattress never came. Rang delivery company, mattress world, emailed etc. Was unable to speak to anyone and no one got back in touch. The following day I managed to speak to someone who said they dont deliver on the day that was agreed so it was never going to come… Read Full Review

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Waynesouth's Comment

Written on: 12/08/2014

I ordered a mattress lastnight, after reading this I am getting quite worried. Do you think I should try and cancel my order now?

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★☆☆☆☆

“Did not deliver”

Written on: 30/07/2014 by mezzie55 (1 review written)

I ordered a Silent Night Double mattress on 24/07/14 to be delivered on 30/07/14 and they didn't deliver. Literally told me they had lost my double mattress. I booked 1 day (out of 21 days a year) off of work for them to deliver and told them i couldn't book anymore week days off, but they refused to do a Saturday delivery. What a waste of valuable time. Im so disappointed… Read Full Review

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★☆☆☆☆

“Try somewhere else”

Written on: 30/07/2014

Ordered mattress and selected a delivery day. I was sent a tracking code which showed that the mattress arrived with the courier. Then it all stopped. My wife waited all day for the mattress which never arrived. We tried contacting the courier company via calls and emails and got no reply. I rang Mattress World who at least answered and said they couldn't get hold of the couriers either and delivery would be the next day. I therefore cancelled the order. A week later and I have not recevied my… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 24/07/2014 by AubreyBrowne339 (1 review written)

Waited 10 hrs for my mattress. No update. No specified time. By 7 pm still no mattress delivered customer service appalling. No one to speak to. Where is my mattress ? Still waiting. Promise to ring back. Waste of time. So angry. Still waiting for a call back!… Read Full Review

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★☆☆☆☆

“MUST READ!! DO NOT ORDER FROM THIS COMPANY!!”

Written on: 05/07/2014 by Smith470 (1 review written)

I ordered a mattress a week ago which never arrived even after waiting for 4 days on top of my selected delivery date. They keep lying about the delivery and the delivery service they have used is extremely obnoxious and ananymous. PLEASE DO NOT WASTE YOUR TIME BY ORDERING FROM THIS COMPANY. Also, do not fall for the reviews on their website, I am absolutely sure that with some many 5 star reviews, the company might have paid servants sitting somewhere in India or Nigeria giving 5 stars to… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Try Calling The Returns Dept Before The Sales Number”

Written on: 02/06/2014 by Miltony264 (1 review written)

Tread Carefully People This company stinks of a total lack of customer service. I am a landlord, my tenants complained about two new mattresses I had bought only 3 months prior. I was skeptical to say the least, however when I looked, the tenants had a fair point. The wire frame was awfully noticeable. Not really Mattress Worlds fault as they sell hundreds of mattresses but how they treat me is sub standard. I email the inquiry for, no answer in the 1st working day, next day I call them on… Read Full Review

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★☆☆☆☆

“Holes ”

Written on: 21/05/2014 by LilyanaKeller173 (1 review written)

Ordered at Double Silentnight Micropocket Torino 1000, delivery should have been 1-2 days it finally arrived a week later, upon opening the package I found dirty marks down the side and a hole situated on one of the springs, they collected it quickly but brought no replacement. I waited another week for the second delivery which arrived a day later than stated and upon opening I found two holes on the top of the mattress and dirty makes on the sides. I now have to wait 9 days for them to come… Read Full Review

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★☆☆☆☆

“no customer care”

Written on: 11/04/2014

I ordered two mattresses which came on the selected day which was great. The item packaging was not damaged so I accepted delivery. however when we unrolled one of the mattresses, it had a zip fastening missing and an unravelled zip( the cover) and some dodgy mattress filling was showing! The long edge at one side had a strange sloping side with some springs missing...actually both sides are sloping but the middle is plump! It's for a single bed, so you wouldn't be able to sleep on it… Read Full Review

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★☆☆☆☆

“Awful service - you wont get your product”

Written on: 28/02/2014

DO NOT ORDER FROM THIS COMPANY ordered a mattress a month ago, its still not arrived, and after spending £10 on phone calls to customer services i'm no further forward. Sent countless emails through the website but none are answered. I just hope my mattress turns up at some point. They constantly lie about delivery, ive rescheduled 3 times now, waited in all day and no delivery!… Read Full Review

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★☆☆☆☆

“DONT EVER BOTHER !!! POOR POOR SERVICE AND BAD PRODUCTS”

Written on: 24/02/2014 by ronikaps (1 review written)

I ordered Double Mattress thinking its Value for Money however It turned out a big surprise as they dont hold any stock on their own they buy from local high street suppliers and sell it to you. Didnt fulfill promise of next day delivery. When the Mattress arrived finally, they had smart guys who deliver and are in HURRY to go so you end up signing without checking(opening and checking in detail) and thats when the surpise happens... MATTRESS WAS WET SOAKED IN WATER.. contacted them via email… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 20/02/2014 by Hannah24 (1 review written)

Order really quickly and easy online. Was able to select the date i wanted delivery which was 4 days after on a thursday. Followed the tracking of my order which then showed it to just stop in the warehouse. It didnt arrive on my selected day which was annoying as i had taken a day off work! After two angry emails i finally get a reply and a phone call the monday after it was meant to be delivered. They said it was in the depot but one of the pieces had gone missing, what a lie! my mattress… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 12/02/2014

I ordered 2 mattresses to be delivered on7th February, waited in all day, tried to call them around 6pm to see what had happened to find customer service was close so tried the sales line. Staff were unhelpful and said there was nothing she could do. If I emailed the help line someome would come back to me. They did come back on Saturday to say the mattresses would be delivered on Monday 10th. It is now 9pm and still no mattresses. Another day of unpaid leave which is now more than what the… Read Full Review

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Chloeuk's Comment

Written on: 29/05/2014

do you have a contact number for them?

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★☆☆☆☆

“Rubbish company Avoid”

Written on: 09/02/2014

Took a day off work for delivery and mattress did not arrive. did not even request next day delivery which they claim they do, so no excuse. No communication as to why when I tried to contact them just standard email they sent out to all annoyed customers I presume… Read Full Review

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★☆☆☆☆

“Missing Mattress!!”

Written on: 05/02/2014 by alfie2014 (1 review written)

I am stuck in limbo!! My husband ordered a mattress it was supposed to arrive feb 4th yesterday.No phone call no mattress. On phone all day on and off no answer automated message telling me to e.mail. sent to e.mails still no reply.went on to the tracking number. Phoned the carrier and they have no mattress checked the consignment number and they say they dont have it or recieved it.Help!!!!! Very Angry!!… Read Full Review

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Alfie2014's Response to alfie2014's Review

Written on: 12/02/2014

Today got a phone call from customer service. Couldnt have been more helpful. Was on the case of missing mattress. She phoned back 2 hours later .with answers suplier had not sent mattress.mattress being delivered tomorrow. Yippee!!!!

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Alfie2014's Response to alfie2014's Review

Written on: 13/02/2014

Mattress is in Aberdeen !! Will get it at 8am tomorrow .morning. I have used mattress world before without any problems . Unfortunatly this problem was down to the supplier.very nice lady from mattress world phoned yesterday and sorted the problem out.looking forward to getting mattress tomorrow morning!!!

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★☆☆☆☆

“Missing mattress!!”

Written on: 28/01/2014 by Normallysmiley (1 review written)

Having lived in a caravan for 2 years I was so excited about finally sleeping in a bed in our new house. I ordered a super kingsize mattress on the 20th December for next day delivery and as yet it hasn't arrived. Have twice stayed on the phone for 45 mins on hold with no answer. I have also spoken to 2 people in sales to ask for a refund which has also yet to materialise. Customer service.. Shocking! Don't buy a thing from this company… Read Full Review

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★★★★☆

“Mattress Range”

Written on: 14/01/2014 by mikeent (1 review written)

The ranges available is very comprehensive and very good value for money. Their delivery was not as quick as they said it would be, but it was Christmas. The transport company kept us advised on delivery times and where true to their word. I would use this company again… Read Full Review

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★★★★☆

“Reflex Foam Mattress”

Written on: 14/01/2014

This mattress is very comfy, our previous one was sprung and very squeaky as it was old and every time either of us moved we were very conscious of the noise and have not slept well in months. After a couple of days to get used to it we both slept right through the night. My only issue is that it does retain a lot more heat that the old sprung one which in winter is ok, but during summer it may get uncomfortable… Read Full Review

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