Mattresses World Reviews - www.mattressesworld.co.uk

Click here if this is your business
★★★☆☆
2.6 / 5
325
42% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Mattresses World - www.mattressesworld.co.uk - Ask a question now

Media Gallery for Mattresses World - www.mattressesworld.co.uk

Mattresses World - www.mattressesworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“rubbish.”

Written on: 13/04/2015 by jonathanjamescarrington (1 review written)

We paid an extra £30 for a mattress to be delivered on Saturday. Waited in all day. No mattress and no phone call. wasted a day staying in. Had a tx on Monday from delivery company to say mattress would be delivered Monday afternoon. Rang delivery company to ask if it could be after 5pm and they were very accommodating but said that they only just had the delivery instructions that morning from Mattress World. Have phoned mattress world 4 time today to get a refund of my £30. I have spent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTELY AVOID ! COMPLETE RUBBISH”

Written on: 07/04/2015 by rahddddddd1 (1 review written)

Like all the other reviewers, I ordered a mattress and paid via PayPal. Waited in for 10 hours on the delivery date given by Worldstore, item never arrived and I was left ringing and ringing both XPD delivery and Worldstore, both of whom claimed they had no idea where the item was. Had to fight and fight to get my refund and feel I would have been completely conned if I had not paid via PayPal. I urge anyone to completely avoid this pathetic company and save yourself the hassle. Should not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 07/04/2015 by Amiahb147 (1 review written)

Ordered a single mattress on the 9 March for delivery on the 12 March. Just received today, 7 April. So much for next day delivery. Every time we phoned Customer Services we were fobbed off with one excuse after another. We had to keep chasing and chasing. The right hand didn't seem to know what the left was doing. Utter chaos. Communication non-existent. Promised for delivery time and time again. We only used them because we thought they would be quick after their glossy video. Very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Clueless - Do Not Use Them”

Written on: 02/04/2015 by GHughesfamily (1 review written)

Quite remarkable that they are still trading at all. Ordered a bed plus mattress. They got the delivery date right but only shipped 1 out of 3 items; the bed comes in 2 boxes. Following a complaint the mattress arrived next day but we still await the rest of the bed. Phoned again to complain and was told that the courier tracking system is down so they don't know where the good are. It takes ages to get through to the 'service' department and then they are of no use anyway. Will be seeking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't trust this company is all I can say”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

Ordered with 48 hours notice, for specific delivery day. This company offered next day delivery so I assumed they would be able to deliver in 48 hours time. Obviously I was wrong. I took time off work and remained in the house all day as delivery could come up until 6pm, no call to say it was not been delivered. When i did call mattressworld, they said they did not know that the delivery was not taking place themselves. Only option I have is to stay and hope delivery will come tomorrow but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL COMPANY - AVOID”

Written on: 10/03/2015 by markh78 (1 review written)

I placed my order on 4 March for delivery on 10 March. This company chose to wait until 4:45pm 9 March to say they wouldn't deliver until 12 March!!!! Totally unacceptable and I would not recommend this company to anyone! They cannot be trusted or relied on! 10/3 - Contacted them today to face an awful attitude from staff. Excuses around printing labels and that its basically my fault for shopping online. Order is cancelled and I can only advise others TO AVOID THIS COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“missing order”

Written on: 09/03/2015

Extremely disappointed with Mattressesworld. We ordered a bedframe and mattress. The mattress was delivered the Friday after we placed the order (as arranged). However, Mattressesworld rang us to say that the bed we had picked, ordered and paid for (over the phone with one of their sales agents) wouldn't be available for at least another 5 weeks. This meant having to settle for a "second best" bed, which we required immediately, and were assured would be delivered on the Saturday (one day after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“No problems with delivery and mattress is great.”

Written on: 26/02/2015 by YaelOwen (1 review written)

Placed my order with Mattress World (without reading any reviews first) on 22.02.15 and requested delivery on 25.02.15. Tried to track my order online using the information that was emailed to me but the tracking number was not being recognized so decided to call the courier - OWN - YDL LOGISTICS. They advised me they do not do any deliveries for Mattress World so I started to panic. I then decided to read the reviews which made me even more worried. It was 3pm and no sign of delivery yet so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shockingly Bad Service”

Written on: 05/02/2015 by lewiscollier (1 review written)

After being told by the courier that my item would be arriving between 11:30 and 15:30 I had to take the day off work to be able to receive the item. At 15:30 I had still not received any call from them or the courier as to where my order was. I decided to call the courier directly only to find out the delivery van had broken down. It would be nice to have been told this! Despite this I was told my delivery would arrive within 1.5 hours. Nothing. I am still waiting, I called Mattresses World… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Eurows's Response to lewiscollier's Review

Written on: 13/02/2015

I don't believe it. My mattress arrived in the back of an old van with industrial gear boxes. I had to help him the courier take the mattress out of the van and upstairs. When I unwrapped it the polythene had split and gearbox oil was staining the mattress.

I should have looked at the reviews....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Where do I start...”

Written on: 02/02/2015

Ok, so please bare with me as it's a long old story but I'm writing this as I believe it'll be helpful to others, many can relate, and well worth reading through. So... I, along with everyone else, was one of the ones who stupidly, did not read these reviews before purchasing from mattress world. Very unlike me as this is usually the first thing I do. However, desperate to find a reasonably priced mattress with quick delivery for my new 4ft bed, this site seemed perfect. On the website itself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Key123's Comment

Written on: 03/02/2015

think they have a new site called memory foam warehouse, i say this because my cashback site has a 7% cashback rate for matressworld but when i enter through my cashback site im re directed to memory foam warehouse, which have suspiciously good reviews

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Utter Shambles”

Written on: 02/02/2015 by FabianHowell (1 review written)

Dont ever buy from Mattressworld. Cant deliver next day/Customer service is appalling. Managers you need to get your head out of the sand and sort your company out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't know who is worse? MatressesWorld or courier!”

Written on: 01/02/2015 by McKnighttz453 (1 review written)

Seem to have same issues as a lot of others on here. Delivery was a joke. Late, no contact until they were 10 mins away on the wrong day and absolutely filthy. I know it had been snowing, but looked as though it had been used as a sledge. Packaging ripped and wet black marks on matress. Tried speaking to MattressesWorld and as usual on hold for best part of an hour. Operator sounded like she could be asked and just wanted to discount the item. Seemed annoyed I did want to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“delivery.of mattress ”

Written on: 28/01/2015 by benmart (1 review written)

Absolutely appalling...ordered mattress was told Wednesday.delivery. Took day of work. Tried calling them.7 times Wednesday each time over 30 mins with no response. I finally.got through.at 5.15pm to be told it wouldn't be delivered. Total waste of a day! The claimed courier company.should have let.me know which they didn't. Pass the book springs to mind. On checking tracking was with courier! Asked for immediate refund via PayPal told 3-5 days which is rubbish PayPal payments are immediate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 28/01/2015 by alpenlupe (2 reviews written)

I ordered 2 mattresses with a selected delivery date (2 days after the order). The mattresses did not arrive on the specified date even though tracking info indicated they were at the courier's delivery depot. The courier's (XPD) phone number went straight to a mail box which was full so couldn't leave a message. Emails to the courier went unanswered. Calls to mattressesworld were not picked up after 25 minutes wait. I finally received an email response from mattressesworld 2 days after the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The Worst - do not use!!!!!”

Written on: 21/01/2015 by xsCochrane1972 (1 review written)

Ordered a mattress for next day delivery, having not received it or any information regarding delivery or estimated arrival time 5 days later I decided to get in contact and see if I can find out where it is. No replies to emails (apart from automated response), no phone number, no nothing. Having read the reviews left on this site it seems that I am not alone. Do not buy anything from this company. I am going to try and get the message out as much as possible, and being quite knowledgeable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utter rubbish”

Written on: 21/01/2015 by Glenbull666 (1 review written)

Ordered mattress nothing can't contact couriers company seriously they are really the worst now I am struggling to get my money back they just fob you off do not buy from this company they are the worst ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheap and nasty”

Written on: 21/01/2015 by ypHoffman17 (1 review written)

Promised next day delivery but did not arrive for over a week and they just sent a text telling you it will arrive at their choice of date. Luckily I had someone home. But the extra firm mattress I ordered with 2 pillows were squashed and rolled up and vacuum packed into a small bolster! The memory foam pillows were flattened to an inch and I told Worldstores they were not fit for my dog never mind my children. World stores said they will refuse to take it back if I unpack it so the mattress is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 18/01/2015 by rs89 (1 review written)

Ordered a mattress for next day delivery. Took day off work and what a suprise mattress never turned up.Phoned to cancel that evening. The next day (a saturday) a van pulled up and after 10 mins in the back of the van they confirmed that the mattress wasnt on the back of the van. Regardless of the fact i had already cancelled just shows how bad a company is that they still try to deliver and then realise they havent got the product in the van. To date I have never recieved the mattress ALSO i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unbelievable, muppets, rubbish - sums their service up”

Written on: 18/01/2015 by Riggaboo1982 (1 review written)

I asked for my order to arrive on the 6th January So I made sure someone would be in (taken time off work) but it never arrived and then received an email at lunchtime (too late to tell me!) that it couldn't be delivered? Still not heard anything else buy the 9th and then a message telling me it would be delivered the next day when no-one would be in. Could never get hold of anyone despite emailing and leaving voicemails then I got an email apologising and arranging another time slot -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 16/01/2015 by Nomattress (1 review written)

Ordered a mattress from them with next day delivery, didn't turn up the next day and was apparently with the courier. They didn't answer calls or emails. Same thing the next day. Waited for a 3rd day and some to someone on the phone, still no delivery. Now it's a weekend- and they don't work Saturdays. Cancelled our order. Appalling service and mattress world were of course unable to contact the courier each day that we called. I would NEVER use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Franklinkd's Response to Nomattress's Review

Written on: 17/01/2015

I am facing the same problem as well, I would advise people reviewing this not to order from mattressworld, they are an unreliable company, I have been trying to contact the customer service team since yesterday and no answer, I somehow managed to contact the courier and they had told me that they had just picked up my mattress, not impressed and I will be getting a refund. so people like I mentioned early DO NOT ORDER your Product from this company because you will be disappointed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview