Base Reviews - www.base.com

★★★★★
4.7 / 5
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★★☆☆☆

“Delivery spoilt great prices”

Written on: 25/12/2014 by 260Pratt (1 review written)

Poor. One order was split in to two deliveries on seperate days. Far from practical and far from ideal. The service spoilt what would have been excellent prices and a good order. Shame really… Read Full Review

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★★☆☆☆

“Purchase of Robbie Williams - Swings Both Ways (Music CD)”

Written on: 10/12/2014 by Miles377 (1 review written)

Although the CD worked OK, it was definitely not new (as advertised), as it was covered in finger marks, etc. Therefore, they misrepresented the goods on this occasion, and I can't be bothered to deal with such unscrupulous traders in the future. They did offer a refund, etc, but that's not the point. They should not be misrepresenting the goods they sell in the first place, as that's against the law… Read Full Review

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★★☆☆☆

“Purchase of Our Girl - Lacey Turner - As Seen on BBC1”

Written on: 28/11/2014 by Kaneb476 (1 review written)

I ordered Our Girl the box set on the same day. I have just discovered it is on back order. What does this mean as far as delivery is concerned and why was I not informed of this? This is Xmas gift for my 80 year old mother. I would hate it if it did not arrive on time. Please advise ASAP… Read Full Review

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★★☆☆☆

“wheres my item?”

Written on: 07/11/2014 by 80Cooke (1 review written)

paid for an xbox game 5 days ago, looked on the website today and it's still saying 'outstanding orders' I don't know if It's even in stock as customer services haven't replied to any emails?..... If I knew what was going on I could go but the game elsewhere… Read Full Review

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★★☆☆☆

“Items not arrived”

Written on: 01/11/2014 by Duckworth71 (1 review written)

These items have not arrived even though they were posted on 20.10.14… Read Full Review

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★★☆☆☆

“Purchase of The Act of Killing”

Written on: 27/09/2014 by Todduy130 (1 review written)

The DVD I purchased was crushed. I had to take it out of its plastic wrapping just to ensure the disc inside wasn't damaged. Thankfully it wasn't. It's a gift though so now I have to wrap the DVD looking like it's second-hand AND it's broken. Just hope the DVD plays well but won't be able to find out until I give it to my boyfriend next month… Read Full Review

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★★☆☆☆

“PURCHASE PRO EVOLUTION SOCCER 2014”

Written on: 15/08/2014 by imzaay (1 review written)

Got the game after 2 weeks very slow should have been 5 days like it said on the website know i have to send it back it was a gift for someone. The only good part was the price it was selling thats what you get when you buy it cheap bad service… Read Full Review

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★★☆☆☆

“Item is in stock, but not shipped for weeks”

Written on: 16/07/2014 by BrianaRobb196 (1 review written)

The order was placed on 7th June, but was not shipped until 2nd July. The item showed as being in stock, and for the entire time the order status was PENDING. This is the second time I've ordered from base.com, and both times have had to wait almost a month for supposedly in stock items. I won't bother using base.com again… Read Full Review

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★★☆☆☆

“Professor Layton vs. Phoenix Wright: Ace Attorney (3DS)”

Written on: 29/05/2014 by McGrawui389 (1 review written)

No way near as good as other Proff Layton games. Don't like the mix of classic graphics and more cartoony characters, don't like the screen shake and sounds, have been playing for 6 hours and come across 15ish puzzles? Don't fully understand the Phoenix Wright bit yet - has been quite repetitive so far but not well explained. Doubt I'll bother with other Phoenix Wright games. Poor Layton - what have you done?… Read Full Review

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★★☆☆☆

“Purchase of Wii Remote Plus Controller - Luigi...”

Written on: 05/05/2014 by seBoyd217 (1 review written)

Ordered this 13 days ago and the item has not yet arrived… Read Full Review

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★★☆☆☆

“Purchase of DICE+ Universal Board Game Controller”

Written on: 02/01/2014

I purchased a Dice+ mid December but had yo return it as it would not charge. The item was a Christmas present for my partner. I returned the item requesting a refund and ordered another Dice+. The customer service advisor could not guarantee delivery of a replacement before Christmas. The second Dice+ arrived and again it would not charge. I again have had to return the item and my partner is now without a Christmas present. Whilst the customer service provided was okay, in particular… Read Full Review

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★★☆☆☆

“Really bad and no communication”

Written on: 14/12/2013 by SmashingPumpkins (1 review written)

Ordered an Xbox game which the Base.com website said was in stock, the money was taken out of my account straight away but after 3.5 weeks I still hadn't received the game. Went online and it said my order was being processed in the warehouse. Waited another week but still hadn't received my order. Emailed Base.com and was told they were having difficulty getting stock from their supplier!! This was not what was reflected on their website, which said quite clearly that the had stock and that… Read Full Review

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Basecustomerservice's Response to SmashingPumpkins's Review

Written on: 19/12/2013

We are very sorry to hear that you have had a poor experience. Would you be kind enough to contact us at help@base.com with your order number and we will investigate this for you.

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Seanhunter1984's Response to SmashingPumpkins's Review

Written on: 19/12/2013

Same thing happened with me - if I hadn't contacted them I'd still be sitting waiting for an item they didn't have and Christamas would have been ruined. They priced it far lower than anyone else on Play.com just to get the sale, the transaction. Communication was awful, they passed the buck to Play.com and in the end just left me high and dry without resolving the problem. Then - of all the nerve - they come onto this Review site claiming they want to help!!! Talk about bad practice. It's like those companies who completely ignore their customers until they get hauled in front of Anne Robinson on Watchdog and then it "Oh, we care so much, if only you'd contacted us...." Unbelievable.

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★★☆☆☆

“Purchase of Pitch Black: Universal 100th Anniversary...”

Written on: 21/09/2013 by Pauljscotland2003 (1 review written)

Item was dispatched very quickly and as a result was received quickly. My only problem, which is quite pertinent, is the packaging is woeful; that much so my steelbook was damaged in transit. So in short, a good start but a poor finish - a shame really… Read Full Review

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★★☆☆☆

“Alwways painfully slow delivery”

Written on: 08/06/2012

Everytime I order from Base.com my items take ages to arrive. I order a PC game on Sunday a week ago and they said it was posted first class on the monday after. It's now monday of the next week and it still hasn't arrived. I'm 100% positive that they lie about when they've posted it and then blaim it on Royal Mail being slow. You have to wait 14 days before you can ask for something to be done. So they basically aim to get items out within 2 weeks regardless of what they say. They have cheap… Read Full Review

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★★☆☆☆

“Great prices but beware under-stocking!”

Written on: 02/08/2011 by davieboy0129 (1 review written)

Nice store, is searchable on Google 'shopping' and are often one of the top 3 cheapest providers, for Lego items anyway. And of course you get free delivery within 5 days (ish). They have a nice site, easy to use and reliable payment methods. You can enter any address etc. Main drawback is the cheap prices mean squat when THEY DON'T HAVE THE STOCK. Worst of all they just send you an email a week later saying your orders cancelled! EITHER YOU HAVE THE STOCK OR YOU DON'T! In this day and age… Read Full Review

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