Base Reviews - www.base.com

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★☆☆☆☆

“Purchase of Paper Mario: Color Splash (Nintendo Wii U)”

Written on: 15/10/2016 by eddcoates (1 review written)

The game arrived with the disc loose and scratched up… Read Full Review

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★☆☆☆☆

“Purchase of The Crew (Xbox One)”

Written on: 13/10/2016 by yrLamont38 (1 review written)

Received product 7 days after ordering only to find the it had Arabic subtitles . No where in on the website or in the description did it say this… Read Full Review

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★☆☆☆☆

“DO NOT DELIVER PRE ORDERS. ”

Written on: 01/10/2016

I made an pre-order for a game that was to be released on 30/09. The website said they could take bookings and the game will be delivered on the release date. On 28th September I called them to say the order was still showing as pending and I would have thought it should be dispatched by now to get to us on 30/09. The woman on the phone said they would be getting the order in the next day and it would be dispatched by 24 hr service with Royal Mail. At 12.35pm on 29th September I get an email… Read Full Review

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★☆☆☆☆

“Purchase of God Eater 2: Rage Burst (Includes God...”

Written on: 11/09/2016 by MrStemo (1 review written)

Item has still not arrived and have been told I have to wait 14 working days before I can claim for a replacement or refund, I will not be ordering from base again as the item was sent first class Royal Mail, this would take 1-2 days normally, and never anything close to 14 days, it is ridiculous and many other sites would have replace this much sooner. Simply not worth the risk… Read Full Review

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★☆☆☆☆

“THIRD RATED SERVICE”

Written on: 18/07/2016 by zaheersait (1 review written)

Placed an order on the 8th of July for a TOSHIBA 64GB Micro SD card. The details said "Delivery in 3-5 working days". Its already way past the delivery days... No item arrived as yet. Call up on the phone only to be told that item dispatched, will receive it soon..... When ????? Next Year ????? Avoid buying from this site like a plague... Liars... Very very disappointed. Should have bought on Amazon or Ebay… Read Full Review

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★☆☆☆☆

“product didnt arrive”

Written on: 11/07/2016 by Myleew433 (1 review written)

2 weeks later and still waiting… Read Full Review

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★☆☆☆☆

“Cancelled order despite entering new details”

Written on: 23/06/2016 by handag (1 review written)

Base.com have messed me around with my order and I'm absolutely disgusted. I changed my card details on their system yet they did not see the changed. It took 3 days to tell me they couldn't take my card details. Steer well clear and order elsewhere… Read Full Review

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★☆☆☆☆

“Purchase of Doom (PS4)”

Written on: 07/06/2016 by OscarMurray332 (1 review written)

The product has not arrived. I have been told I will have to wait 14 working days before I can apply for a refund, even though it is obviously not coming. This means I will have to wait nearly a month before I am able to get my money back and play this game. Very disappointed/frustrated… Read Full Review

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★☆☆☆☆

“Purchase of Doom (PS4)”

Written on: 22/05/2016 by Jayla406 (1 review written)

Ordered 6th May for release date of 13th, received email stating that it had been posted by first class post on 11th. The game was for my son's birthday on the 20th so there was plenty of time given for delivery. Package hadn't arrived by 16th so I phoned, I was told that it should be with me today or tomorrow,the 17th. I phoned again on the 19th because it still hadn't arrived, at this point I was told that it was lost in the post , which doesn't happen nowadays!! I was then told that I would… Read Full Review

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★☆☆☆☆

“Purchase of EA Sports UFC 2 (PS4)”

Written on: 02/04/2016 by Ufcmad (1 review written)

Bought ufc two.2 weeks ago and still havent recieved it send a message to the complaints deparment yesterday and awaiting the game to be sent out or a refund… Read Full Review

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★☆☆☆☆

“goods not delivered ”

Written on: 30/03/2016 by Icsafc (1 review written)

Ordered item 17.3.16 still waiting for delivery. Was told goods despatched 18.3.16 . Contacted them after a week to be told I have to allow 14 days ? Where is this speedy delivery ?… Read Full Review

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★☆☆☆☆

“14 working days still no item”

Written on: 24/03/2016 by Wright274 (1 review written)

I pre-ordered Far Cry Primal on PS4. I have been waiting nearly a month for the game to arrive. They have taken the money straight from my account, which was to be expected, but to have been waiting for nearly a month when the website says 1-3 working days isn't acceptable. Will not be using again. Would not recommend… Read Full Review

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★☆☆☆☆

“Cancels order four days later”

Written on: 12/03/2016 by Zaniyah258 (1 review written)

Cancels orders without notice four days too late. Stay away from this dodgy company… Read Full Review

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★☆☆☆☆

“Delayed dispatch / Customer service was ignoring me”

Written on: 03/03/2016 by koyia78 (1 review written)

Placed an order on Feb 26th. Order was dispatched almost a week later for no apparent reason and without any feedback whatsoever from their side. I sent them 6 emails over 2 days asking why the dispatch took so long for a product that was on stock and why no one informed me but they kept ignoring my emails. When I called them to cancel the order, they told me that the order had been already dispatched using standard slow delivery. The least they could have done was to send the order using 1st… Read Full Review

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★☆☆☆☆

“Very slow to despatch item”

Written on: 02/03/2016 by WarrenClayden (1 review written)

This company are terrible and give poor customer service. It took them 4 working days to process my order for just 1 dvd (and it was not a new release) and I have still not received it despite 4 working days having passed since they actually managed to despatch it... Quite frankly look elsewhere and use Amazon for example. Base.com are truly a useless company. Do not use them… Read Full Review

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★☆☆☆☆

“Purchase of Just Cause 3 Day 1 Edition (PS4)”

Written on: 28/12/2015 by Wood258 (1 review written)

Slowest delivery ever. If you don't have the item say you don't have it and I can make the choice to shop elsewhere. My item came 2 days before Christmas even though I ordered it weeks before. Won't be shopping with you again… Read Full Review

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★☆☆☆☆

“Purchase of Mad (PS4)”

Written on: 23/12/2015 by mrfilmbuff007 (1 review written)

Based.com. come very bad at helping customers don't care once they have your money use amazon instead… Read Full Review

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★☆☆☆☆

“Purchase of Need For Speed (Xbox One)”

Written on: 20/12/2015 by Proctortp46 (1 review written)

Ordered on 8/12/15 and still waiting now and it's the 20/12/15 terrible customer service… Read Full Review

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★☆☆☆☆

“Purchase of Marvel's Agent Carter - Season 1 (2 Disc)...”

Written on: 15/12/2015 by jyWood116 (1 review written)

At this moment in time I can't review the item because it still hasn't arrived.The service itself is always excellent but for whatever reason the item appears to have been lost in the post… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 13/12/2015 by AlinaPorter (1 review written)

Both items marked in stock so bought and later find both not in stock. Times this by hundreds of customers and base are sitiing on a lot of peoples money!! Con.com… Read Full Review

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