Base Reviews - www.base.com

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★☆☆☆☆

“Purchase of Just Cause 3 Day 1 Edition (PS4)”

Written on: 28/12/2015 by Wood258 (1 review written)

Slowest delivery ever. If you don't have the item say you don't have it and I can make the choice to shop elsewhere. My item came 2 days before Christmas even though I ordered it weeks before. Won't be shopping with you again… Read Full Review

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★☆☆☆☆

“Purchase of Mad (PS4)”

Written on: 23/12/2015 by mrfilmbuff007 (1 review written)

Based.com. come very bad at helping customers don't care once they have your money use amazon instead… Read Full Review

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★☆☆☆☆

“Purchase of Need For Speed (Xbox One)”

Written on: 20/12/2015 by Proctortp46 (1 review written)

Ordered on 8/12/15 and still waiting now and it's the 20/12/15 terrible customer service… Read Full Review

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★☆☆☆☆

“Purchase of Marvel's Agent Carter - Season 1 (2 Disc)...”

Written on: 15/12/2015 by jyWood116 (1 review written)

At this moment in time I can't review the item because it still hasn't arrived.The service itself is always excellent but for whatever reason the item appears to have been lost in the post… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 13/12/2015 by AlinaPorter (1 review written)

Both items marked in stock so bought and later find both not in stock. Times this by hundreds of customers and base are sitiing on a lot of peoples money!! Con.com… Read Full Review

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★☆☆☆☆

“Buyer Beware!!!!!!!!”

Written on: 11/12/2015

Called yesterday and spoke to a lady to to check they had Lego Dimensions Wii U in stock, ( showed stock on website but wanted to make sure it wasn't on back order as I wanted item for Christmas) she confirmed they had 2 available (at this point I was signed up and had all my card details entered ready to commit to buy) I clarified again that if I made the purchase now it would be posted within 24-48 hours and again she confirmed. I made the purchase. This morning I got this feeling I should… Read Full Review

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★☆☆☆☆

“Purchase of Football Manager 2016 + An Alternative...”

Written on: 07/12/2015 by secretlemonadedrinker (1 review written)

Misleading delivery time & overpriced: at the time of ordering, the impression given on the website was that the item would be dispatched same day, for possible delivery the next day (subject to Royal Mail delivery times). However, this was not the case and the item was only dispatched about two or three days later, then took a further two or three days to arrive. Also, I should've checked the price more widely from other internet retailers. I ordered from Base having been an existing customer… Read Full Review

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★☆☆☆☆

“Purchase of Adele - 25 (Music CD)”

Written on: 02/12/2015 by ibCantuItalian34 (1 review written)

2 weeks delivery unacceptable in this day and age, delivery from offshore, not obvious on website… Read Full Review

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★☆☆☆☆

“awful awful website, you have been warned”

Written on: 18/09/2015 by Lakexn328 (1 review written)

they say goods dispatched but nothing arrives, then make you wait 3 weeks before they are prepared to admit there might be a problem. First and last time I order anything here. Terrible service, totally unacceptable… Read Full Review

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★☆☆☆☆

“Purchase of Nightcrawler [Blu-ray]”

Written on: 10/09/2015 by 47Ward (1 review written)

It was posted by Base with no road name - just the door number and postcode. It was obviously lost and rather than accept fault, Base made me wait 14 working days (3 weeks) before I could request a replacement - so that they can then raise a claim with Royal Mail… Read Full Review

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★☆☆☆☆

“The Elder Scroll Online”

Written on: 08/06/2015 by J11mmy (1 review written)

Only gave 1 star as you can't give zero!! Ordered game on pre-order expecting to arrive on the day of release. The day before release it is still showing as 'pre-order' so I rang into customer services to be told they have no stock of the game. Why except a pre order when they have no stock to ship. And they had no intention of telling me so I could arrange alternative options. The customer service advisor was rude and refused to transfer me to her manager. THIS IS CERTAINLY THE FIRST AND… Read Full Review

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★☆☆☆☆

“orded from BaseTrade said it was dispatched by BaseCH...”

Written on: 29/05/2015 by Elhc (1 review written)

orded from BaseTrade said it was dispatched by BaseCH 22/5/15 still waiting for it over a week later. Very upset 6 year old !!!!! … Read Full Review

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★☆☆☆☆

“Purchase of Tropico 5 - Limited Special Edition (PS4)”

Written on: 21/05/2015 by bdjdns (1 review written)

This item never arrived. I now have to wait another 2 weeks before being able to obtain a refund. Not impressed!… Read Full Review

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★☆☆☆☆

“CD took three weeks to arrive.”

Written on: 21/05/2015 by ChrisJM (5 reviews written)

As there is a UK address on the web site and my CD was being dispatched by 48hour Royal Mail delivery (so they claimed) I assumed my CD was coming from the UK. Not so, in the terms and conditions they say that ITEMS UNDER £18 MAY BE SEND FROM SWITZERLAND! It took nearly 3 weeks to come and BaseCH would't do anything until 20 days after the date of dispatch.It was dispatched on the 2nd May, arrived on the 21st May. As it arrived on the last day before they would even consider refunding me, I… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/05/2015 by DeanLeivers (2 reviews written)

Is it possible to give Zero Stars? It should be!! Pre-Ordered the new Faith No More Album a week before release, in the hope that it would be delivered in time for the release date of 18th May. On Friday 15th my order still had the status of "Awaiting Shipment" I did contact base.com but the store had closed for the weekend and they replied on Monday morning to say they had now shipped my item. It states on their shop page that in the case of pre order, items will be shipped 2-3 days before… Read Full Review

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★☆☆☆☆

“Purchase of Dr Watson Riddle of Catacomb (PC)”

Written on: 17/03/2015 by FelicityNichols (1 review written)

No 3D glasses and the program kept rebooting my laptop. Lenovo T410 Windows 7 Pro SP1 64bit 6Gb RAM and 256Gb SDD Totally failed to give me any amusement. Life! … Read Full Review

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★☆☆☆☆

“Xbox 1game”

Written on: 06/03/2015

Ordered new saints row game for xbox 1 for sons birthday over a week ago. Still not here. Still saying available on site. When clearly it's out of stock. If you haven't got the game don't say it's availed. Unacceptable. Would never order from this awful company again!!!… Read Full Review

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★☆☆☆☆

“Purchase of Total War: Rome II - Emperor's Edition (PC...”

Written on: 17/02/2015 by Tomasz495 (1 review written)

Very slow delivery, poor… Read Full Review

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★☆☆☆☆

“Hong Kong Phooey DVD SET: NOT RECEIVED”

Written on: 06/02/2015 by greatunclebob (1 review written)

Goods not received. Will NOT trade with your company again… Read Full Review

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★☆☆☆☆

“Purchase of multople XBox One Items”

Written on: 18/01/2015 by wfDonovan393 (1 review written)

Of the 5 items I purchased it turns out that only 2 of them were actually in stock, the rest were shown as in stock but I received an email saying that they had been trying to get hold of them from the supplier for some time meaning that they sell fictive stock, don't buy from here if you are in a hurry to receive your items quickly and don't listen to the lies they feed you about ordering items that were in stock but went out of stock at the same time you bought, once maybe but 3 times out of… Read Full Review

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