Base Reviews - www.base.com

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★☆☆☆☆

“The Elder Scroll Online”

Written on: 08/06/2015 by J11mmy (1 review written)

Only gave 1 star as you can't give zero!! Ordered game on pre-order expecting to arrive on the day of release. The day before release it is still showing as 'pre-order' so I rang into customer services to be told they have no stock of the game. Why except a pre order when they have no stock to ship. And they had no intention of telling me so I could arrange alternative options. The customer service advisor was rude and refused to transfer me to her manager. THIS IS CERTAINLY THE FIRST AND… Read Full Review

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★☆☆☆☆

“orded from BaseTrade said it was dispatched by BaseCH...”

Written on: 29/05/2015 by Elhc (1 review written)

orded from BaseTrade said it was dispatched by BaseCH 22/5/15 still waiting for it over a week later. Very upset 6 year old !!!!! … Read Full Review

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★☆☆☆☆

“Purchase of Tropico 5 - Limited Special Edition (PS4)”

Written on: 21/05/2015 by bdjdns (1 review written)

This item never arrived. I now have to wait another 2 weeks before being able to obtain a refund. Not impressed!… Read Full Review

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★☆☆☆☆

“CD took three weeks to arrive.”

Written on: 21/05/2015 by ChrisJM (4 reviews written)

As there is a UK address on the web site and my CD was being dispatched by 48hour Royal Mail delivery (so they claimed) I assumed my CD was coming from the UK. Not so, in the terms and conditions they say that ITEMS UNDER £18 MAY BE SEND FROM SWITZERLAND! It took nearly 3 weeks to come and BaseCH would't do anything until 20 days after the date of dispatch.It was dispatched on the 2nd May, arrived on the 21st May. As it arrived on the last day before they would even consider refunding me, I… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/05/2015 by DeanLeivers (2 reviews written)

Is it possible to give Zero Stars? It should be!! Pre-Ordered the new Faith No More Album a week before release, in the hope that it would be delivered in time for the release date of 18th May. On Friday 15th my order still had the status of "Awaiting Shipment" I did contact base.com but the store had closed for the weekend and they replied on Monday morning to say they had now shipped my item. It states on their shop page that in the case of pre order, items will be shipped 2-3 days before… Read Full Review

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★☆☆☆☆

“Purchase of Dr Watson Riddle of Catacomb (PC)”

Written on: 17/03/2015 by FelicityNichols (1 review written)

No 3D glasses and the program kept rebooting my laptop. Lenovo T410 Windows 7 Pro SP1 64bit 6Gb RAM and 256Gb SDD Totally failed to give me any amusement. Life! … Read Full Review

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★☆☆☆☆

“Xbox 1game”

Written on: 06/03/2015

Ordered new saints row game for xbox 1 for sons birthday over a week ago. Still not here. Still saying available on site. When clearly it's out of stock. If you haven't got the game don't say it's availed. Unacceptable. Would never order from this awful company again!!!… Read Full Review

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★☆☆☆☆

“Purchase of Total War: Rome II - Emperor's Edition (PC...”

Written on: 17/02/2015 by Tomasz495 (1 review written)

Very slow delivery, poor… Read Full Review

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★☆☆☆☆

“Hong Kong Phooey DVD SET: NOT RECEIVED”

Written on: 06/02/2015 by greatunclebob (1 review written)

Goods not received. Will NOT trade with your company again… Read Full Review

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★☆☆☆☆

“Purchase of multople XBox One Items”

Written on: 18/01/2015 by wfDonovan393 (1 review written)

Of the 5 items I purchased it turns out that only 2 of them were actually in stock, the rest were shown as in stock but I received an email saying that they had been trying to get hold of them from the supplier for some time meaning that they sell fictive stock, don't buy from here if you are in a hurry to receive your items quickly and don't listen to the lies they feed you about ordering items that were in stock but went out of stock at the same time you bought, once maybe but 3 times out of… Read Full Review

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★☆☆☆☆

“Purchase of Metallica Through The Never”

Written on: 27/12/2014 by IyanaMunro66 (1 review written)

Very poor, ordered over a week before Christmas. Didn't come. Will not be ordering again as order STILL hasn't arrived. Would avoid using at all costs… Read Full Review

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★☆☆☆☆

“Purchase of The Hobbit: Desolation of Smaug”

Written on: 14/12/2014 by BoySteve (1 review written)

Bought and delivered om time… Read Full Review

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★☆☆☆☆

“Purchase of Forza Motorsport 4 (Kinect Compatible)...”

Written on: 07/12/2014 by McDougallyh1969 (1 review written)

My product hasnt arrived? Not been sent i want a refund or the product… Read Full Review

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★☆☆☆☆

“Out of stock yet say's "available"”

Written on: 02/12/2014 by 290Barton (1 review written)

Ordered 2 games for christmas, both still now say available on their website. However the order status says "back ordered". I emailed to ask what was happening and was told that it is not in stock, they are trying to get stock and that I can order it elsewhere if I wish. It still says "available" on their website now, even though I ordered them a week ago and still they are 100% not available. Maybe their definition of available means they may get to you sometime within the next year? So I… Read Full Review

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★☆☆☆☆

“base.com”

Written on: 24/11/2014 by Kasonj127 (1 review written)

Ordered box set 12 days ago and still not received, Base are not interested until 14 working days have passed.Very poor… Read Full Review

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★☆☆☆☆

“Purchase of Playstation TV”

Written on: 24/11/2014 by Sabutai (1 review written)

I have given this 1 star because I still have not received my item even though it was shipped out to me on the 12th and I still have another 2 days to go before I can contact them and let them know I have not received it yet providing that it does not turn up in those 2 days if i am able to do a follow up review based on the outcome then I will however if it does turn up then delivery time is dreadful… Read Full Review

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★☆☆☆☆

“Purchase of Killing Them Softly”

Written on: 20/11/2014 by Jalen483 (1 review written)

Chose wrong address by mistake. Contacted customer services almost immediately but was told it was too late to correct the address. No idea why as surely they hadn't already sent the item… Read Full Review

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★☆☆☆☆

“Purchase of The John Wilson Orchestra - Cole Porter in...”

Written on: 03/11/2014 by rjBird149 (1 review written)

Telephone answered promptly. Helpful response to my inquiries relating to the CD which I subsequently purchased online. The sales kept me informed of your policy of not taking monies until the item was sent and then told me when the item was dispatched. Please not that I do not want the above to be published in any form… Read Full Review

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★☆☆☆☆

“OPurchase of Blue Murder - Complete Series 1-5”

Written on: 01/11/2014 by Volvoman3 (1 review written)

When you play this DVD the subtitles are on turn to off the play then subtitles come back on we have tried on two DVDs but the same again… Read Full Review

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★☆☆☆☆

“DUDE, WHERE'S MY STUFF!?”

Written on: 30/10/2014 by O'Keefe1991 (1 review written)

This is the first and most likely the last time i use Base.com as I ordered 24 live another Day on blu ray and I thought I'd check to see the status of my order only to find there is no outstanding orders.....Hmmm has it been sent....NO! No order history, no outstanding orders..NADA! Well I am worried as they have my credit card details. I will be keeping a close eye on my credit card statement. This is a massive disappointment as it was a present for my brother. I won't be recommending them… Read Full Review

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