Base Reviews - www.base.com

★★★★★
4.7 / 5
77
95.8% of users recommend this
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★☆☆☆☆

“Absolute joke of a company...”

Written on: 21/09/2017 by Miguele465 (1 review written)

Place an order with them a week a go only to find out it has been cancelled, rang customer service and was told 'It's regular business practice for us and companies like us to advertise the sale of items we don't actually have just to drive business to the site'... I mean need i say any-more. DO NOT BUY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Cancelled Order ”

Written on: 04/08/2017 by leeannathomas (1 review written)

They cancelled my order for Xbox one prey for my sons birthday present, it was on sale and then they it was available to buy on their website for a higher price. I contacted them and they said it was their right, now my son is without a birthday present… Read Full Review

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★☆☆☆☆

“suspended my account”

Written on: 28/07/2017 by MikeyCr84 (1 review written)

For years base was my go to site and I never had an issue until this year when in the space of a few months 2 games never came, I was sent a replacement for the 1st one & refunded on the 2nd one so I'm not out of any money but my account was suspended pending an investigation with royal mail, which never happened. I found their customer service shocking & their e-mail correspondence condescending… Read Full Review

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★☆☆☆☆

“Purchase of Crash Bandicoot N. Sane Trilogy (PS4)”

Written on: 09/07/2017 by Lukeymck (1 review written)

Still haven't received it after pretty ordering it 5 months ago. Probably the worst site I've used to pre order an item so I won't be using Base.com again… Read Full Review

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★☆☆☆☆

“Purchase of Sniper: Ghost Warrior 3 Season Pass...”

Written on: 28/06/2017 by Carrco42 (1 review written)

Game has still not turned up so I've had to buy another else where as it was a birthday present and I've been told I have to wait till July 6th to claim a refund… Read Full Review

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★☆☆☆☆

“Didn't arrive”

Written on: 16/06/2017 by srO'Connor286 (1 review written)

Release date preordered game didn't arrive and was told I had to wait 14 days from sent date before anything could be done. Won't use again… Read Full Review

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★☆☆☆☆

“Purchase of Hitman: The Complete First Season...”

Written on: 15/04/2017 by Mohamedr339 (1 review written)

Still haven't received this order! Quite disappointed, had to get it elsewhere. Not much more to say really… Read Full Review

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★☆☆☆☆

“never in stock, ”

Written on: 13/03/2017 by jaymanbates (1 review written)

Base.com will always show item as available, what you will find is that the order status will remain as pending... this means they do not have it in stock every order I have made as always been like this so please beware that if you want an item quick do not bother with Base.com… Read Full Review

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★☆☆☆☆

“Purchase of Dying Light: The Following - Enhanced...”

Written on: 17/02/2017 by Priscilla12368 (1 review written)

I have not received my item and I have emailed twice with no response. You cannot treat customers like this. Appalling service, it has been nearly three weeks!!!… Read Full Review

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★☆☆☆☆

“Purchase of LEGO Star Wars: The Force Awakens (Xbox One)”

Written on: 08/12/2016 by McLeanhg196 (1 review written)

I cannot answer as i still no received it the game i purchased for my son for Christmas… Read Full Review

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★☆☆☆☆

“Purchase of Metallica - Hardwired - not arrived yet”

Written on: 02/12/2016 by McClellan235 (1 review written)

Item not yet received after 2 weeks. Have used them loads of times over the years and were always reliable. Of course it could be idiots in the Royal Mail who have stolen or lost it but can only rate based on this order's experience. As an aside, I also ordered a Gary Numan album off them last week and they have now said they can't get it from their suppliers. Really poor show… Read Full Review

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★☆☆☆☆

“Purchase of Paper Mario: Color Splash (Nintendo Wii U)”

Written on: 15/10/2016 by eddcoates (1 review written)

The game arrived with the disc loose and scratched up… Read Full Review

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★☆☆☆☆

“Purchase of The Crew (Xbox One)”

Written on: 13/10/2016 by yrLamont38 (1 review written)

Received product 7 days after ordering only to find the it had Arabic subtitles . No where in on the website or in the description did it say this… Read Full Review

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★☆☆☆☆

“DO NOT DELIVER PRE ORDERS. ”

Written on: 01/10/2016

I made an pre-order for a game that was to be released on 30/09. The website said they could take bookings and the game will be delivered on the release date. On 28th September I called them to say the order was still showing as pending and I would have thought it should be dispatched by now to get to us on 30/09. The woman on the phone said they would be getting the order in the next day and it would be dispatched by 24 hr service with Royal Mail. At 12.35pm on 29th September I get an email… Read Full Review

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★☆☆☆☆

“Purchase of God Eater 2: Rage Burst (Includes God...”

Written on: 11/09/2016 by MrStemo (1 review written)

Item has still not arrived and have been told I have to wait 14 working days before I can claim for a replacement or refund, I will not be ordering from base again as the item was sent first class Royal Mail, this would take 1-2 days normally, and never anything close to 14 days, it is ridiculous and many other sites would have replace this much sooner. Simply not worth the risk… Read Full Review

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★☆☆☆☆

“THIRD RATED SERVICE”

Written on: 18/07/2016 by zaheersait (1 review written)

Placed an order on the 8th of July for a TOSHIBA 64GB Micro SD card. The details said "Delivery in 3-5 working days". Its already way past the delivery days... No item arrived as yet. Call up on the phone only to be told that item dispatched, will receive it soon..... When ????? Next Year ????? Avoid buying from this site like a plague... Liars... Very very disappointed. Should have bought on Amazon or Ebay… Read Full Review

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★☆☆☆☆

“product didnt arrive”

Written on: 11/07/2016 by Myleew433 (1 review written)

2 weeks later and still waiting… Read Full Review

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★☆☆☆☆

“Cancelled order despite entering new details”

Written on: 23/06/2016 by handag (1 review written)

Base.com have messed me around with my order and I'm absolutely disgusted. I changed my card details on their system yet they did not see the changed. It took 3 days to tell me they couldn't take my card details. Steer well clear and order elsewhere… Read Full Review

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★☆☆☆☆

“Purchase of Doom (PS4)”

Written on: 07/06/2016 by OscarMurray332 (1 review written)

The product has not arrived. I have been told I will have to wait 14 working days before I can apply for a refund, even though it is obviously not coming. This means I will have to wait nearly a month before I am able to get my money back and play this game. Very disappointed/frustrated… Read Full Review

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★☆☆☆☆

“Purchase of Doom (PS4)”

Written on: 22/05/2016 by Jayla406 (1 review written)

Ordered 6th May for release date of 13th, received email stating that it had been posted by first class post on 11th. The game was for my son's birthday on the 20th so there was plenty of time given for delivery. Package hadn't arrived by 16th so I phoned, I was told that it should be with me today or tomorrow,the 17th. I phoned again on the 19th because it still hadn't arrived, at this point I was told that it was lost in the post , which doesn't happen nowadays!! I was then told that I would… Read Full Review

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