Base Reviews - www.base.com

★★★★★
4.7 / 5
58
96% of users recommend this
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★☆☆☆☆

“Purchase of Doom (PS4)”

Written on: 22/05/2016 by Jayla406 (1 review written)

Ordered 6th May for release date of 13th, received email stating that it had been posted by first class post on 11th. The game was for my son's birthday on the 20th so there was plenty of time given for delivery. Package hadn't arrived by 16th so I phoned, I was told that it should be with me today or tomorrow,the 17th. I phoned again on the 19th because it still hadn't arrived, at this point I was told that it was lost in the post , which doesn't happen nowadays!! I was then told that I would… Read Full Review

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★☆☆☆☆

“Purchase of EA Sports UFC 2 (PS4)”

Written on: 02/04/2016 by Ufcmad (1 review written)

Bought ufc two.2 weeks ago and still havent recieved it send a message to the complaints deparment yesterday and awaiting the game to be sent out or a refund… Read Full Review

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★☆☆☆☆

“goods not delivered ”

Written on: 30/03/2016 by Icsafc (1 review written)

Ordered item 17.3.16 still waiting for delivery. Was told goods despatched 18.3.16 . Contacted them after a week to be told I have to allow 14 days ? Where is this speedy delivery ?… Read Full Review

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★☆☆☆☆

“14 working days still no item”

Written on: 24/03/2016 by Wright274 (1 review written)

I pre-ordered Far Cry Primal on PS4. I have been waiting nearly a month for the game to arrive. They have taken the money straight from my account, which was to be expected, but to have been waiting for nearly a month when the website says 1-3 working days isn't acceptable. Will not be using again. Would not recommend… Read Full Review

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★☆☆☆☆

“Cancels order four days later”

Written on: 12/03/2016 by Zaniyah258 (1 review written)

Cancels orders without notice four days too late. Stay away from this dodgy company… Read Full Review

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★☆☆☆☆

“Delayed dispatch / Customer service was ignoring me”

Written on: 03/03/2016 by koyia78 (1 review written)

Placed an order on Feb 26th. Order was dispatched almost a week later for no apparent reason and without any feedback whatsoever from their side. I sent them 6 emails over 2 days asking why the dispatch took so long for a product that was on stock and why no one informed me but they kept ignoring my emails. When I called them to cancel the order, they told me that the order had been already dispatched using standard slow delivery. The least they could have done was to send the order using 1st… Read Full Review

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★☆☆☆☆

“Very slow to despatch item”

Written on: 02/03/2016 by WarrenClayden (1 review written)

This company are terrible and give poor customer service. It took them 4 working days to process my order for just 1 dvd (and it was not a new release) and I have still not received it despite 4 working days having passed since they actually managed to despatch it... Quite frankly look elsewhere and use Amazon for example. Base.com are truly a useless company. Do not use them… Read Full Review

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★☆☆☆☆

“Purchase of Just Cause 3 Day 1 Edition (PS4)”

Written on: 28/12/2015 by Wood258 (1 review written)

Slowest delivery ever. If you don't have the item say you don't have it and I can make the choice to shop elsewhere. My item came 2 days before Christmas even though I ordered it weeks before. Won't be shopping with you again… Read Full Review

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★☆☆☆☆

“Purchase of Mad (PS4)”

Written on: 23/12/2015 by mrfilmbuff007 (1 review written)

Based.com. come very bad at helping customers don't care once they have your money use amazon instead… Read Full Review

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★☆☆☆☆

“Purchase of Need For Speed (Xbox One)”

Written on: 20/12/2015 by Proctortp46 (1 review written)

Ordered on 8/12/15 and still waiting now and it's the 20/12/15 terrible customer service… Read Full Review

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★☆☆☆☆

“Purchase of Marvel's Agent Carter - Season 1 (2 Disc)...”

Written on: 15/12/2015 by jyWood116 (1 review written)

At this moment in time I can't review the item because it still hasn't arrived.The service itself is always excellent but for whatever reason the item appears to have been lost in the post… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 13/12/2015 by AlinaPorter (1 review written)

Both items marked in stock so bought and later find both not in stock. Times this by hundreds of customers and base are sitiing on a lot of peoples money!! Con.com… Read Full Review

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★☆☆☆☆

“Buyer Beware!!!!!!!!”

Written on: 11/12/2015

Called yesterday and spoke to a lady to to check they had Lego Dimensions Wii U in stock, ( showed stock on website but wanted to make sure it wasn't on back order as I wanted item for Christmas) she confirmed they had 2 available (at this point I was signed up and had all my card details entered ready to commit to buy) I clarified again that if I made the purchase now it would be posted within 24-48 hours and again she confirmed. I made the purchase. This morning I got this feeling I should… Read Full Review

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★☆☆☆☆

“Purchase of Football Manager 2016 + An Alternative...”

Written on: 07/12/2015 by secretlemonadedrinker (1 review written)

Misleading delivery time & overpriced: at the time of ordering, the impression given on the website was that the item would be dispatched same day, for possible delivery the next day (subject to Royal Mail delivery times). However, this was not the case and the item was only dispatched about two or three days later, then took a further two or three days to arrive. Also, I should've checked the price more widely from other internet retailers. I ordered from Base having been an existing customer… Read Full Review

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★☆☆☆☆

“Purchase of Adele - 25 (Music CD)”

Written on: 02/12/2015 by ibCantuItalian34 (1 review written)

2 weeks delivery unacceptable in this day and age, delivery from offshore, not obvious on website… Read Full Review

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★☆☆☆☆

“awful awful website, you have been warned”

Written on: 18/09/2015 by Lakexn328 (1 review written)

they say goods dispatched but nothing arrives, then make you wait 3 weeks before they are prepared to admit there might be a problem. First and last time I order anything here. Terrible service, totally unacceptable… Read Full Review

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★☆☆☆☆

“Purchase of Nightcrawler [Blu-ray]”

Written on: 10/09/2015 by 47Ward (1 review written)

It was posted by Base with no road name - just the door number and postcode. It was obviously lost and rather than accept fault, Base made me wait 14 working days (3 weeks) before I could request a replacement - so that they can then raise a claim with Royal Mail… Read Full Review

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★☆☆☆☆

“The Elder Scroll Online”

Written on: 08/06/2015 by J11mmy (1 review written)

Only gave 1 star as you can't give zero!! Ordered game on pre-order expecting to arrive on the day of release. The day before release it is still showing as 'pre-order' so I rang into customer services to be told they have no stock of the game. Why except a pre order when they have no stock to ship. And they had no intention of telling me so I could arrange alternative options. The customer service advisor was rude and refused to transfer me to her manager. THIS IS CERTAINLY THE FIRST AND… Read Full Review

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★☆☆☆☆

“orded from BaseTrade said it was dispatched by BaseCH...”

Written on: 29/05/2015 by Elhc (1 review written)

orded from BaseTrade said it was dispatched by BaseCH 22/5/15 still waiting for it over a week later. Very upset 6 year old !!!!! … Read Full Review

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★☆☆☆☆

“Purchase of Tropico 5 - Limited Special Edition (PS4)”

Written on: 21/05/2015 by bdjdns (1 review written)

This item never arrived. I now have to wait another 2 weeks before being able to obtain a refund. Not impressed!… Read Full Review

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