Hit Reviews - hit.co.uk

Hit Reviews - hit.co.uk
★★★★★
4.7
95.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Hit Reviews - hit.co.uk Summary

Note from Review Centre -  On January 1 2023, Base.com was rebranded to be Hit 
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Latest Reviews

“Didn't received won't refund ”

★☆☆☆☆

written by Dlelliott76 on 16/01/2024

I ordered a game for my son for Christmas and even after waiting two weeks and then having to buy the digital version so he wasn't disappointed Christmas morning, still no game or refund. Claimed had been pushed through my letter box when it's not big enough to take packed without damaged the packaging? Told me I was being absent minded by not looking for it properly and was I sure I hadn't picked it up by mistake. I paid nearly £60 for the physical game to them have to spend an additional £50 on the digital version- wouldn't even take my name or order number when I called up.

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“Purchase of Fire Emblem Three Houses (Nintendo Switch)”

★★★★★

written by pghmcfc on 26/01/2023

This game was quite hard to find a couple of years after its release, but base.com had it in stock in the UK and it was a decent price. Ordered as a Christmas present for my son, it arrived promptly and he got many, many days' entertainment from it over the holiday period.

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“Purchase of NBA 2K23 (Xbox One)”

★★★☆☆

written by Dermanhead on 22/12/2022

Hi, not a fault at your end I am sure but at present I am still waiting my delivery and can only assume it's to do with the Royal Mail strikes etc.

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“Great service”

★★★★★

written by Scarybutcher on 22/12/2022

Products great quality. Arrived well packaged and on time

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“Purchase of Dragon Ball Fighter Z (Nintendo Switch)”

★★★★★

written by Andysk123 on 21/12/2022

Great communication and speedy delivery. Wouldn't hesitate to buy from again

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“Ps5 controle”

★★★★★

written by Bianca332 on 20/12/2022

Amazing place to shop brought a controle for ps5 it was blue lovley colour verry happy as base.com sent it fast and communication was amazing I would recommend to famley friends and strangers as well

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“Great service ”

★★★★★

written by Playstion121 on 20/12/2022

Great service and price, will buy again and recommend to other people

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“Purchase of God of War Ragnarök (PS5)”

★★★★★

written by bellsbird on 15/12/2022

Seamless from order to delivery (even through a postal strike). Great pricing, great customer service. Can't recommend enough

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“Purchase of Fifa 23 (Xbox Series X)”

★★★★★

written by 145Prater on 15/12/2022

Fantastic place to order from. Prompt delivery I will definitely tell my friends and family to order from your site

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“Purchase of The Callisto Protocol (PS5) - Day One Edition”

★★★★★

written by Norrisus145 on 14/12/2022

Very straightforward purchase and was kept informed of when my product was being shipped, delivered etc. Great service. I haven't tried the game yet, it's a Christmas gift for someone else, but in terms of delivery the process was smooth. Also Base sells this product at the best price out there! Thanks!

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“Purchase of Cyberpunk 2077 (PC)”

★★★★★

written by Paynexz460 on 14/12/2022

Easy to Order, Quick delivery!

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“Purchase of Star Wars: The Rise of Skywalker [DVD] [2019]”

★★★★★

written by Hay234 on 13/12/2022

Great DVD safely and quickly delivered. Many thanks for helping me add to my Star Wars collection! Because of the great service I have mentioned Base.com to members of my family and friends and told them how easy it is find anything that they are looking for and how good and well priced the service is. I liked mainly DVDs and CDs but have no interest in games and items like that.

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“Purchase of WRC Generations (Xbox Series X / One)”

★★★★★

written by WAVEBIRD on 06/12/2022

Excellent no issues and cheapest price I found.

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“Evil west”

★★★★☆

written by Kennedy130586 on 06/12/2022

Went into the game not expecting much other than a gears of Warish clone, can say another better than I expected, only a few chapters in but enjoying it so far, was late being delivered due to royal mail strike action

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“Purchase of God of War Ragnarök (PS5)”

★★★☆☆

written by ChrisBrierley on 01/12/2022

Game arrived promptly and on time and a good price, however case was cracked with a piece missing and not in package so it was damaged before being packed. Not sure if the game should come sealed but it didn’t.

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“Purchase of God of War Ragnarök (PS5)”

★★★☆☆

written by ChrisBrierley on 01/12/2022

Game arrived promptly and on time and a good price, however case was cracked with a piece missing and not in package so it was damaged before being packed. Not sure if the game should come sealed but it didn’t.

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“Star Ocean Divine Force”

★★★★★

written by Coldpanda on 30/11/2022

Great price, great delivery, great game.

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“Purchase of SanDisk 64GB Cruzer Blade USB Flash Drive”

★★★★★

written by ROBINC1965 on 29/11/2022

Product arrived on time, well packaged, in perfect condition.

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“Ordered PS4 game NBA 2K23”

★★★★★

written by 142McWilliams on 23/11/2022

I have to admit that I was a bit dubious to use this company as the game was almost £20 cheaper than on Amazon. After reading the mostly positive reviews, I decided to take the risk and it paid off! Item arrived 2 -3 days after order. Am very happy and would use them again.

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“NEVER USE THIS COMPANY ”

★☆☆☆☆

written by on 23/11/2022

If i could give 0 stars i would , ordered a game for my daughters birthday (fri 25th) when order said delivery would be 3-5 working days on day 6 i called for a update. lady told me had a delay with stock due to royal mail....but said please stick with us as should only be a few days late, so i did. To then get a email4 days later just saying "we have cancelled your order as we can not get a supply date....even though there website already told me before i ordered 3-5 days, not we dont have this in stock will take your order and hope for the best. I now have got to take Thursday off work to drive over 1hr to a shop using fuel so i asked if they would be kind enough to help with cost....NO WE DONT OFFER ANY COMPENSATION was the response it now my problem to sort SO IF YOU NEED A GIFT FOR SOMEONE DONT USE THIS COMPANY

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Asked by Helene2 on 30th November 2015 Report this content
Ordered two games for my son for Christmas on Saturday but so far I've not received an e mail to say they have received my order, nor a copy of my order and needless so say I haven't been notified as to when they'll be delivered, should I be worried? This is what I've come to expect having ordered other things online. Reviews are reassuring! Thanks

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Answers (13)
Report this content intercityboi Written on: 01/12/2015
I ordered from them and they are pretty good. Just drop their customer services an email to put your mind at rest. Im sure they'll come back to you promptly.
Report this content Teedoubleudee Written on: 01/12/2015
I've ordered a few time from them over the years and cannot remember having any problems with them. Remember, this weekend was Black Friday w/e and most on-line e-tailers would have been extremely busy. Like the other reviewer says, drop an email to their CS team.
Report this content cybercathi Written on: 01/12/2015
I have found their custmer services excellent in the past, but I haven't needed to contact them for a while. I find they can take a while to despatch and deliver sometimes, but they do get there in the end. Just email them and ask what is happening. I expect the black Friday shopping is probably going to slow things down a lot now. This time of year can be a bit frustrating.
Report this content TonyFoister Written on: 01/12/2015
Sorry I cant really help. The only time I used Base was to purchase box set of Howards Way no problems whatsoever, cant remember if I received any notifications or whether the goods just arrived. Previous answers seem best way to proceed.
Report this content bigredbucket Written on: 01/12/2015
It is odd that you haven't had an order confirmation email. Check your junk mail & spam folders. If you created an account with them, you can log in and check order status there. It is the busiest weekend of the year as others have said, but there should be no problem with delivery in time for Christmas.
Report this content bigredbucket Written on: 01/12/2015
It is odd that you haven't had an order confirmation email. Check your junk mail & spam folders. If you created an account with them, you can log in and check order status there. It is the busiest weekend of the year as others have said, but there should be no problem with delivery in time for Christmas.
Report this content ChrisJM Written on: 01/12/2015
As long as your games are over £18 each then you should be ok once you get confirmation of despatch. The problem with this company for me was that in their terms and conditions it states that they reserve the right to send your orders from Base CH, which is in Switzerland, if they are under £18 but in all correspondence with them they state that items are being despatched via Royal Mail 48 hour delivery which, of course, is just not true. My CD took 3 weeks to arrive and they wouldn't do anything until 20 days had passed.Obviously they know how long things are likely to take getting through customs as my CD arrived on day 20! If you think these items might come from abroad, I'd cancel the order because, in my experience you are unlikely to get them before Christmas as they will get stuck in customs. If it can take 3 weeks in May then you can imagine how long it might take in the run up to Christmas!!
Report this content Poppit1 Written on: 01/12/2015
I have ordered from them in the past and have had no problems. I ordered a game on Sunday 29th and I received an email confirming the order. They will not debit your bank account until the item is ready for dispatch. If you have an account set up with Base.com you could check on there on the status of your order. Or, as the other reviewer suggested email their customer service, they are very helpful and they will be able to reassure you.
Report this content MisterHappy Written on: 01/12/2015
They used to be good but have gone seriously downhill lately. If you have a problem their so-called Customer Service Department is an absolute joke, unhelpful, ignorant & uncaring about your problems! In the past few months New Release pre-orders are frequently arriving late, especially CD's since the release day changed from Mondays to Fridays. They ship everything from Switzerland so you are better off using a company that ships from within the UK as it will always be a day or two faster from posting and BASE seem to be having serious internal problems causing shipping delays. I would recommend ordering elsewhere. However, if you want to risk it just log onto the website and any outstanding orders will show in Your Account, (if it's not there then the order didn't go through). They are normally fast & reliable at sending order confirmations so I'd check your Junk/Spam folder to see if it's gone in there rather than your inbox, if so just add them to your address book and future emails should arrive without problems. I used to give this company 5 out of 5 but this dropped due to 4 due to damaged Led Zep box sets that weren't packed well enough to protect them in transit... then it took ages to get a replacement. Since then after lots of pre-orders arriving 1-3 Working Days late I dropped my score to 3 but after three problems where I've had to bang my head against their useless Customer Services, (advertising items as In Stock which not only they did not have but also turned out to be DELETED & unavailable, then being totally unsympathetic & unhelpful + passing the buck when the refund failed to be processed); now I would give them maybe 1.5 out of 5!
Report this content tigereyes86 Written on: 01/12/2015
Agree with the others, I've never run into any trouble with them, they've been friendly and helpful when I've had any questions. I'd ask them to be on the safe side, but I wouldn't worry!
Report this content wendywonga Written on: 01/12/2015
I would send them an email of your concerns, but as Teedoubleudee stated, it was Black Friday and as well as Cyber Monday.
Report this content PaulBryett Written on: 02/12/2015
I would check your spam in case your confirmation is in there, if not i would log into your account, and there should be an outstanding order, and maybe i would call them. I use them regularly and touch wood have never had an issue, normally on placing an order you get a confirmation straight away, its standard practice. Hope that helps and you can straighten it out.kind regards 
Report this content Supersweetharibo Written on: 02/12/2015
Had no problem in the past, strange you did not get a mail. Check your junk mail as you do normally get one but just confirm with them. The company is fine , sounds more like a technical issue.
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