EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★★☆☆
3.2 / 5
54% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“The bad reviews had me nervous, but my experience was...”

Written on: 21/02/2014

I can't speak for anyone else but I didn't have any problem with this company at all. I placed an order for 25kg of peanuts on Tuesday morning and they've just arrived now on Friday afternoon. The box was marked fragile even though the product really isn't, and it was packed densely with spare cardboard and styrofoam. There's no expiry date on the nuts but the production date stated on the sack is '2013-07-05' which is bloody backwards and could be taken to mean either July or March last year… Read Full Review

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★☆☆☆☆

“Charge for undeliverd products, poor shelf life”

Written on: 10/02/2014 by AlanPreview (2 reviews written)

Cannot believe these guys are still in business. Charged for products not in stock, sent lentils with just 2 weeks shelf life - same product elsewhere has over a year shelf life. 2 months in dispute, still waiting for missing items, now say they cant give a refund as 60 days has gone past. DO NOT BUY FROM ECOGREENSTOTRE. Customer service is non existent. Now chasing credit card company for total refund… Read Full Review

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★☆☆☆☆

“Disgusting Waste of Time”

Written on: 17/12/2013

I previously had a few problem free orders and liked the store as I could purchase goods for my daughter who as severe allergies. I placed a order on November 23rd. Chased it's whereabouts on 29th and have emails saying it was dispatched that day. December 17th it's still not arrived after three emails stating it was dispatched 6th December then the 13th. I asked fr a refund over a week ago which hasn't been done. The "manager" is clearly incapable of ever returning a call. The service is… Read Full Review

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★☆☆☆☆

“BE WARNED DO NOT USE THIS STORE”

Written on: 16/11/2013

I have not received my goods after 2 weeks of promises of refunds etc so have had to report them to Trading Standards. I made calls on their very expensive phoneline, never got the promised call back to sort things out. I have now contacted my credit card provider. Hours of stress,no satisfaction fro their "Support" team, do not use them… Read Full Review

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★★★★★

“Amazing Store”

Written on: 14/11/2013

Best online store I have purchased from in a long time. Orders goods, and arrived in 2 days on a second class service! Goods were great quality, and amazingly packed… Read Full Review

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★★★★★

“recent purchase”

Written on: 16/09/2013 by ajs18 (1 review written)

Good prices, Royal Mail delivery and a human touch. Recommended!… Read Full Review

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★☆☆☆☆

“Order tax!!!!!”

Written on: 30/08/2013

I paid almost fifty pounds for xylitol plus 4.99 for postage. When I got the package, the invoice stated 83p for an 'order tax' I will never order again from this company. Downright disgraceful business conduct. Show support for customers, do not support ecogreen… Read Full Review

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Karlecogreenstore's Comment

Written on: 04/09/2013

Hello,

As discussed with this customer via email, this "order tax" is the VAT included in the £4.99 postage. All UK postage is subject to VAT, and this 83p charge is not on top of any charges shown to this customer at checkout.

If any of customers ever have a query on their order invoice, we are always happy discuss and explain these, as well as resolve any issues that there may be,

Karl Barwick
Eco Green Store

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★★★★★

“Great service”

Written on: 06/08/2013 by Mechanicamarion (1 review written)

Excellent delivery service well packaged, my daughter first bought mint liquorice tea pigs for her dad, we love them. Nice to have a change from tea.. At first I thought they were a bit prices but easily get four cups from 2 bags also tastes good as a cold drink nice in this hot weather. Liquorice flavour comes out stronger with longer infusion. So helps to curb sweet craving when trying to cut down on calories… Read Full Review

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★★★★★

“Fantastic site!!”

Written on: 20/06/2013 by Tarantamom (1 review written)

I love this website, it is one of my favourite places to shop...the customer service representatives have always been very kind and helpful to me anytime I have had a question about a product or an outstanding order. There is a big selection of fantastic foods and household products to choose from too, and it never takes more than a few days to receive an order. The cost is perhaps most enticing of all as I have done price comparisons on the products I like to buy and really most of the goods… Read Full Review

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★★★★★

“Great value products and first-class service.”

Written on: 13/06/2013 by RosyRabbit (1 review written)

Many thanks for your excellent customer service, keen prices and fast despatch: my parcel has arrived safely this afternoon, only a couple of days after placing the order - and with carriage free of charge! I had never previously heard of EcoGreenStore, and this was my first order. I am very impressed with the professionalism of the online organisation, the range available and the high quality of the products you offer. I'll certainly order from you again and will recommend you to my friends… Read Full Review

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★★★★★

“I saw, I ordered, it arrived - quickly”

Written on: 13/06/2013 by SavvySimon (1 review written)

A wide selection of goods available and a good selection of organic goodies available from them, with some slightly difficult to find items, such as Seitan and sensible packs of Kalamata olives. Turn around on the order is good, ordered on 10th June and it arrived on the morning of the 13th, just 72 hours later, by Royal Mail 24 hour - and that was free delivery as I'd spent more than £40. Everything was well packed for delivery with the fragile items double wrapped in large-bubble wrap… Read Full Review

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★★★★★

“UK Rocks!”

Written on: 30/05/2013

This is the best essential oil on the Planet-It's not only for New Mom's and babies, It's for Re-covering Mom's.[LIFE ABUSED WOMEN] could use it also. It's great on those aging hands too. I'm 58, Retired Telcomm/Married 29yrs,and a beautiful Daug... and I'm still Kicking. This Oil Rejuvenates your skin Ladies-Makes it Glow real pretty too. Please add to your daily routine, you won't be sorry. After a week You'll have baby skin to the touch in those rough spots. I wish I had this oil 10 years… Read Full Review

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★★★★★

“Efficient and Prompt Service”

Written on: 28/05/2013 by ChantalTulliez (1 review written)

I would like to recommend EcoGreenStore.co.uk for their excellent handling of my orders their prompt and efficient service...after placing my order from the south of France I received an email of acknowledgement then 3 days later an email of dispatchment...finally received my items 3 days later in perfect order. I would certainly recommend their services to anyone and will continue to use their services...Good "old" professional efficient service... Thank you kindly… Read Full Review

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★☆☆☆☆

“Not Customer Friendly”

Written on: 23/05/2013

£15.00 delivery charge. When queried, told that due to location & weight do not qualify for free delivery despite postcode not being included in list of "excluded" postcodes on the website. Canno get a sensible response. Despite £15.00 courier charge, delivery still expected to take at least 3 days… Read Full Review

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Karlecogreenstore's Comment

Written on: 04/09/2013

Hello,

All postage charges are clearly shown at checkout, and customers can choose not to go ahead with the order if they feel the charge is more than they are willing to pay.

Karl Barwick
Eco Green Store

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★★★★★

“Honestly, this place has been fabulous!”

Written on: 23/05/2013

Having read the previous reviews for this company I see that they obviously started out with some difficulties getting things right with delivery. After March 2013 however you can see that everyone is of a different opinion and they have had excellent service. As far as I'm concerned, this company has been a fabulous discovery for me! It seems like whatever things were proving to be too tricky for them they have managed to overcome. My deliveries have arrived in record time with an email… Read Full Review

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★★★★★

“I only wish I'd found your website sooner!”

Written on: 19/05/2013

Excellent customer service; very competitive prices; very wide range of products and fast and safe delivery. I needed to check a couple of things on the phone and both times found the staff extremely helpful and patient. Some of my favourite products include: the Biona spelt pasta range; Rocks organic red five superfruits squash; Billy's Farm organic spelt sesame cookies and spelt honey waffles and, best of all, the Alara Dreamy oats chocolate organic porridge. I will definitely continue to buy… Read Full Review

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★★★★★

“Value for money :-)”

Written on: 13/05/2013 by ransom963 (1 review written)

We have just received delivery of our order from ecogreenstoreand are very impressed. Not only do they have an unrivalled range of products but at such excellent prices too. We have purchased from other retailers in the past but never before found everything we want in one place. Will 100% use again and recommend to others too… Read Full Review

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★★★★★

“Personal, friendly and efficient”

Written on: 13/05/2013 by Langg (1 review written)

I've been ordering from Eco Green Store for a couple of years now - they've got a huge range of products and good prices. The customer service is always excellent, friendly and efficient, and I get products really quickly. I recently had a problem where Royal Mail lost the delivery and Eco Green Store were great - re-sent my order, and took on dealing with the problem without me needing to do anything. I'd happily recommend them to anyone and wish that all my customer service experiences… Read Full Review

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★★★☆☆

“Fantastic product range, but useless website”

Written on: 12/05/2013

I love Eco Green Store's range of products, and the fact that they continue to add to the product line. Stock levels could be better, but I receive most if not all of the products I order at any given time. However, the website is a shocker! They have a "supposed" new website (I cannot tell the difference between the old and the new), and the functionality is very poor. More often than not, I have problems logging in. The system is very badly supported. I think whoever is doing the IT / website… Read Full Review

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Ecogreenstore's Comment

Written on: 13/05/2013

Hello,

We do recognise we had some website issues, but they have all been sorted and the new website is out performing the old by a good margin.

Thanks for the feedback we are on the path to recognise all feedback good and bad to make our service as good as possible.

Thanks you for the the feedback and now even bad feedback is listened to as we want to improve our service.

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★★★★★

“Perfect,proffesional,faultless”

Written on: 24/04/2013

Kept me informed through the whole process Great quality items.fast delivery, I can not fault the service i recieved, This is how a company should be run Keeping the customer happy is priority and they did just that I wont hesitate to come back again and i would recomend without hesitation, Many thanks for excellent service.... Keith… Read Full Review

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