EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★★☆☆
2.5 / 5
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Latest Reviews

★☆☆☆☆

“Never Again!”

Written on: 15/01/2015 by CathRead (1 review written)

I have just read the other reviewers comments and it would seem that I am not alone in waiting what seems like geological ages(!) for items to arrive from this awful online store. Placed an order for some soap three weeks ago and they took my money promptly but have not even as yet despatched my order! They have sent one unapologetic email reference te delay blaming Christmas but this excuse wore thin for me weeks ago. I will not be ordering from them again! It defies belief that it will be a… Read Full Review

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★☆☆☆☆

“Absolutely awful ”

Written on: 15/01/2015

Made an order in early december 2014 and to this date received only 2 of the 8 items ordered. No attempt made by firm to inform me what is happening to order. I have to keep chasing them. Turns out items are out of stock (still the case a month later!). Company closed for whole xmas break and clients left to suffer. Staff not concerned about customer - quite willing to refund instead of chasing order making empty promises. ABsolutely awful company - better to go elsewhere and pay full… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 14/01/2015 by FinleyGardner (1 review written)

I ordered from this shop and after over a week I'm still waiting for the products. I have contacted them in 2 occasions and it's always excuses, they don't have enough employees, they don't have the stock but is arriving soon, then it hasn't arrived yet and maybe in a few more days! They are not professional at all and it's obvious that they don't have stock! A complete joke! I hope to get my products eventually but will never buy from them unless I am willing to wait forever... … Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 13/01/2015 by wendy6 (2 reviews written)

Ordered 8th Dec 2014. They took my money and still don't have the goods. Emailed them. They said there was a stock error and the goods would be delivered in a few days. This was 20 days ago. Still waiting. Emailed again 2 days ago. No reply. Tried to phone, went on voice mail. Did Live chat online, no real apology. Just told me there was a stock error. I'm really frustrated by their attitude. I'm hoping to get my money back. If I lived near them I would be down Asap. Help! Wish I read reviews… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 13/01/2015 by wendy6 (2 reviews written)

Ordered 8th Dec 2014. They took my money and still don't have the goods. Emailed them. They said there was a stock error and the goods would be delivered in a few days. This was 20 days ago. Still waiting. Emailed again 2 days ago. No reply. Tried to phone, went on voice mail. Did Live chat online, no real apology. Just told me there was a stock error. I'm really frustrated by their attitude. I'm hoping to get my money back. If I lived near them I would be down Asap. Help! Wish I read reviews… Read Full Review

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★☆☆☆☆

“Wish id read these reviews before I ordered :(”

Written on: 06/01/2015 by HaydenKelleher209 (1 review written)

I'm shocked reading these reviews. They've been spinning the same stories to all their customers. I've just read reviews saying " there were stock errors on items you ordered, you should have received an email" which I did not, is exactly what they told me!! Shocking to blatantly lie like that. So much for "Eco" this is very unethical. If I ever get my items or a refund I'll never make mistake of shopping here again… Read Full Review

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★☆☆☆☆

“Order only if you are prepared to wait LOOONG”

Written on: 05/01/2015 by QuinnWilson (1 review written)

I have used this company a few times but just had enough, last time they were 3 weeks late with my delivery and only after chasing it, they told me they didn't have all the items in stock!. They can make you wait forever at their convenience. They assured me this doesn't happen often but in my experience it's been 50% of the time… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 26/12/2014 by IsabelaBlake (1 review written)

Simply awful experience. Would never use them again… Read Full Review

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★★☆☆☆

“EcoGreen not what they use to be!! What happened?”

Written on: 22/12/2014 by HezekiahPollard (1 review written)

I have used Ecogreen for a few years. The first few times I used them the service was great, packages always arrived within 5 working days(as stated), customer service couldn't of been better, great products that are hard to find elsewhere at great prices. Sadly only the latter still exists... Anything from 6-12 months ago they sent a note stating that they had taken on new staff as they where expanding the business. Well I hope for their sake they listen to their customers because the… Read Full Review

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Lysep's Comment

Written on: 13/01/2015

I'm having exactly the same problems with the same excuses: small business, not trying to expand but products out of stock.... mmmmm

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★☆☆☆☆

“Payment taken for item not in stock!”

Written on: 12/12/2014 by 1964Stokes (1 review written)

I placed an order for some Grumpy Mule coffee online and paid via Paypal. Delivery was promised via second class post. A week later I had not received my order so telephoned the company. I was advised that the item was not in stock and they did not know when it would be in stock but may arrive later that day in a delivery. I was promised that they would let me know later that day if the goods had arrived. I heard nothing back from them! I telephoned again and was told the same story. Yet… Read Full Review

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★★★★★

“Great service great products”

Written on: 06/11/2014 by jamesing (1 review written)

this was my first time i ordered from eco green sore. the range of products was fantastic and the level of service even higher. i incorrectly ordered one product and called to cancel this. they person i spoke to was very helpful and cancelled it for me. the order then arrived two days later. the packaging was of a high standard and all my products had been protected… Read Full Review

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★★☆☆☆

“Not recommended”

Written on: 10/10/2014 by Dakota383 (1 review written)

I have order twice now from EcoGreenStore and the first order arrived in full, the only problem being the time it took to arrive, I contacted them regarding the order and received prompt responses so no complaint about that. The second order, however, was even slower to leave them, I again had to contact them, again received a prompt response. Sadly the response was not entirely truthful, I was advised that my goods were due to leave them in the middle of the week when they did not in fact… Read Full Review

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★★☆☆☆

“Economy mail ?? - more like snail mail!!”

Written on: 08/10/2014 by MeganGrantham (1 review written)

After reading the other reviews I suppose I should be happy that I actually received my order at all. I ordered a large box each of ecover washing liquid and softener. These were being sent by economy mail - approx 5 days apparently. It took 17 days to arrive. First impressions were that it was well packaged, HOWEVER when I opened the packing both boxes of liquid were ripped and had been badly taped together, meaning I couldnt use the dispensing tap on the side of one of the boxes. They must… Read Full Review

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★☆☆☆☆

“Couldn't be bothered”

Written on: 03/10/2014 by Max105 (1 review written)

At 11.30 in the morning I found a product I wanted mailed 1st class. It was a dietary supplement that I was just about to run out of. Was just about to order online and thought I would ring to check it would be dispatched today if ordered online. Lady answers.... 'probably not' comes the unenthusiastic reply. 'Oh' I say. 'Well what about if I order it now with you'. 'No, I'm afraid not' comes the reply. 'Thank you' I say. Conversation terminated. Not that you are at all bothered, but you just… Read Full Review

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Max105's Response to Max105's Review

Written on: 03/10/2014

Just realised after reading other reviews..... this company probably wait for an order and only then do they order it from the supplier, or maybe they get it shipped direct by the supplier. So, if there is going to be a monster delay DON'T TAKE MONEY FOR 1st CLASS POST on ordering like you were prepared to from me when I was just about to order online when you know full well it will take longer than 1-2 days. Thank goodness I rang to check first and was put off by totally unhelpful person on the other end of the call.

Reviews: Trustpilot 10 out of 12 reviews are 1 or 2 stars (all customer service/delivery issues)
Google Reviews: 4 out of 5 reviews 1 star, and one '3' star.

AVOID

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★☆☆☆☆

“Criminal Service”

Written on: 30/09/2014 by Taylor366 (1 review written)

I placed a £400 order with this company in August. After placing the order I received a confirmation email, but then nothing for 17 days; when I received an email informing me my order had been sent. It arrived 20 days after the order was placed, and was well packed. Due to the time it took to send the order, it took me a week to realise that one of the items I had ordered was missing, and EcoGreenStore had made no mention of what was happening in regard to it. Even though there was a lack… Read Full Review

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★☆☆☆☆

“WHAT A FARCE!”

Written on: 08/09/2014 by POPSY20 (1 review written)

THIS COMPANY TAKES PAYMENT FOR GOODS WHEN THEY ARE KNOWINGLY OUT OF STOCK. I PHONED THEM TODAY AND SPOKE TO "KAT" CHASING UP AN ORDER WHICH I PLACED A WEEK AGO. I WAS TOLD IT WAS OUT OF STOCK AND SHE DID NOT KNOW IF OR WHEN THE ITEM WOULD BE BACK IN STOCK. WHEN I ASKED HER WHY I HAD NOT BEEN INFORMED OR REFUNDED, SHE SAID I SHOULD HAVE HAD AN EMAIL. I INFORMED HER THAT I HAD NOT HAD AN EMAIL OR PHONE CALL AND SHE SAID SHE DIDN'T KNOW WHY. WHAT A FARCE. THIS COMPANY SHOULD NOT BE TRADING… Read Full Review

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Strancally's Response to POPSY20's Review

Written on: 02/10/2014

I totally agree. I have been waiting for my product for 8 days having paid for 1st class postage. After ringing the company I was told it was out of stock and had come in yesterday and would be despatched today - NEVER AGAIN! I had not been told the product was out of stock.

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★☆☆☆☆

“Made an order for over £30 with next day delivery...”

Written on: 04/09/2014 by 64Reed (1 review written)

Made an order for over £30 with next day delivery which never arrived. Seems like i'm not the only one who's money they take. Full of similar complaints on Facebook. Company should be shut down!… Read Full Review

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★★★★★

“Large variety of products mostly cheaper than the stores. ”

Written on: 01/09/2014 by LightVehicle (1 review written)

I am happy with all the orders I have had from ecogreenstore. I received all the products undamaged and all communications were answered. I would recommend them to anyone. Only down point is that there is far too much packaging. Plastic is bad for the environment and I am sure most things don't need to be wrapped so well. I liked the large variety of products and the fact that you can buy things in bulk. Many things you cannot buy at local stores and, if you can it is more expensive… Read Full Review

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★☆☆☆☆

“awful”

Written on: 29/08/2014 by Emeryr290 (1 review written)

ordered items from the store neve recived anything for two weeks so contacted them to ask why, they had sold out and never saent any correspondence! bad customer service just embaressing… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 28/08/2014 by BobBohme (1 review written)

This is the second time I have used EGS and will be the last. As with the first order items were not in stock. So to ensure they were in stock I placed an order by phone to make sure they were in stock. One week later still no order delivery. I had to make the phone call to find out why. Wait for it "items out of stock" on half the order. Never again poor services on all levels… Read Full Review

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