EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★☆☆☆
2.3 / 5
32% of users recommend this
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Latest Reviews

★☆☆☆☆

“Must be going into liquidation”

Written on: 03/03/2015 by Darianm7 (1 review written)

Placed an order early February. Goods not received after 10 days. Emailed the company.... Apologetic reply saying they were still waiting on stock for some of my order. I requested they just send me the goods they had and refund me for the rest. No, they kept insisting the stock would be in soon. Various emails went back and forth. I finally realised I was never going to receive my goods so I asked for a refund. Email from ecogreenstore saying the refund had gone back on my card...... No it… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 02/03/2015 by 50Garza (1 review written)

Placed an order in early January. Money taken through PayPal immediately. Emailed in late January, they apologised and stated certain items out of stock, would be in stock soon. Have emailed twice since then and they have not had the courtesy of a reply. Am now raising a dispute through EBay but because of the length of time I don't know whether they will be able to sort it. I'm too tolerant of delays. Having seen other reviews, I wish I'd never used the company. I've used it for several… Read Full Review

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★☆☆☆☆

“No goods and no refund”

Written on: 27/02/2015

I ordered over £150 of goods (all supposedly in stock) and paid a premium for three day delivery. Nothing arrived in this time. When I chased, I was told lots of the items I'd ordered were out of stock. They were completely unhelpful - no information as to which items, or when they would be in stock, no offer to send the in-stock goods immediately. I therefore cancelled the order and asked for a refund. I'm still waiting for the refund, despite having been told that it has definitely… Read Full Review

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★☆☆☆☆

“Do not order”

Written on: 18/02/2015 by aqTrujillo293 (1 review written)

Although they have a great range of products, none are actually in stock! I placed an order over a month ago, have not received anything, no replies to my e-mails and no one ever answers the telephone. This company should not be allowed to trade!… Read Full Review

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★★☆☆☆

“Very Slow Service”

Written on: 17/02/2015

It took over a fortnight for my items to be posted, with the only updates (apart from the automatically generated confirmation when I ordered) coming when I emailed them. Once the box was posted it took a few more days to arrive. Then I discovered one item was missing, with not notification from them about it. So I emailed them and they said there should have been a note in to the package to say it was to follow. No. I did receive the item a few days later, but the customer service leaves… Read Full Review

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★☆☆☆☆

“Is it a legal organisation???????”

Written on: 17/02/2015 by NorthernExposure (1 review written)

Can't quite understand how this lot are still trading as the service they offer seems universally poor. The tel no on their website goes straight to voicemail. All the usual bad practice applies: orders accepted despite no stock, unrealistic delivery times, no contact when things go wrong, zero customer service etc etc etc. There surely must be trading standards investigations ongoing. Anyone can offer the lowest prices on the net when they have no intention or ability to supply, it's almost… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 15/02/2015 by DawsonRoss (1 review written)

Wish I had read the reviews before ordering. Item I wanted was not in stock. They did not let me know. I had to contact them, eventually cancelled order, they said they would refund via Paypal next day - but it took them another week to do it with being reminded every day… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs”

Written on: 14/02/2015

After waiting two weeks for my order and hearing nothing I chased the company to be told my order would arrive by the end of the week. Nobody had contacted me to suggest there would be a delay.10 days later still no order and no email to warn me of a further delay. I emailed again and was told once again it would be with me by the end of the week. Guess what, the end of the week came and still no order, and no communication from the company. So on the Monday I asked for my money back. They… Read Full Review

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★☆☆☆☆

“UNDER NO CIRCUMSTANCES ORDER FROM THIS COMPANY!!”

Written on: 11/02/2015 by bayshay (1 review written)

Oh dear!! I really don't know what kind of organization they've got going on there but really don't order anything at all from this company. They are absolutely useless and they don't do the brand Eco any good at all in fact they give it a very, very poor reputation. I even haven't waited as long as some of the customers who have posted up on here before me but the service is just shocking. It gets me really annoyed when people take a brand like Eco & don't deliver. I really wished I had… Read Full Review

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★☆☆☆☆

“Nearly five weeks and waiting for my order”

Written on: 08/02/2015 by Welch352 (1 review written)

I liked the products and they deliver to Europe so I have ordered from them several times. The most I have had to wait is 3 weeks but this time, it is nearly five weeks and I have not yet had a reply to my email. I shall not be ordering from them again. It is annoying that they take your money before you get anything… Read Full Review

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★☆☆☆☆

“take your money then keep you waiting for weeks.”

Written on: 04/02/2015 by chorisia (1 review written)

The last two orders I have given them have resulted in weeks of delay before supply,if they dont have the stock they should not take your money,when I eventualy recieve the last order it will be the last. In recent months they have been consistently doing this. At the very least dont give them business unless they confirm they have the items in stock… Read Full Review

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Chorisia's Response to chorisia's Review

Written on: 04/02/2015

Given this companies feedback I have now made a Paypal claim,I need my funds back so I can buy elsewhere.

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Chorisia's Response to chorisia's Review

Written on: 19/02/2015

Update,they said they would refund 'soon',didnt and have not responded to a Paypal dispute claim.

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★☆☆☆☆

“Avoid at all costs!”

Written on: 02/02/2015 by NCLNCL (1 review written)

I have experienced the same delays, out of stock, not enough staff etc excuses as the majority of reviewers. I ordered goods supposedly in stock, my money was taken and I waited......and waited.......and waited. After two weeks I emailed and received their standard email back (suppliers fault, small business, not enough staff....). I emailed to cancel but also phoned to be on the safe side. Amazingly, I got through and was told they had emailed me and my money would be refunded. That was six… Read Full Review

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Nclncl's Response to NCLNCL's Review

Written on: 04/02/2015

Finally, my refund has come. Try commenting on their Facebook page, that seems to make them do something!

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★☆☆☆☆

“Poor stock control.”

Written on: 02/02/2015 by 465Daugherty (1 review written)

I have ordered from this company three times, mainly because their products appeared good value and the company seemed to have an ethical approach. Each time the money was taken from my account on the same day as the order, but a week later I had heard nothing other than the automatic confirmation email. Each time I have had to chase the order and the same reason of one or more items being out of stock has been given. With the most recent order I was told the items would be in stock in a couple… Read Full Review

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★☆☆☆☆

“Is there anybody there?”

Written on: 26/01/2015 by 492Finn (1 review written)

Ordered 1st December, payment taken 3rd December. I liked the website - and was, as a heavy Ecover user, very attracted by their prices.As a new user, I was reassured by the company having a proper address. I place a sizeable order for Ecover products. After a fortnight, the order was still listed as processing and my enquiry received the "out of stock, taking on new staff, be patient" email. Today, 26th January, my patience has worn thin. The order is still listed as processing. I emailed… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 15/01/2015 by CathRead (1 review written)

I have just read the other reviewers comments and it would seem that I am not alone in waiting what seems like geological ages(!) for items to arrive from this awful online store. Placed an order for some soap three weeks ago and they took my money promptly but have not even as yet despatched my order! They have sent one unapologetic email reference te delay blaming Christmas but this excuse wore thin for me weeks ago. I will not be ordering from them again! It defies belief that it will be a… Read Full Review

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★☆☆☆☆

“Absolutely awful ”

Written on: 15/01/2015

Made an order in early december 2014 and to this date received only 2 of the 8 items ordered. No attempt made by firm to inform me what is happening to order. I have to keep chasing them. Turns out items are out of stock (still the case a month later!). Company closed for whole xmas break and clients left to suffer. Staff not concerned about customer - quite willing to refund instead of chasing order making empty promises. ABsolutely awful company - better to go elsewhere and pay full… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 14/01/2015 by FinleyGardner (1 review written)

I ordered from this shop and after over a week I'm still waiting for the products. I have contacted them in 2 occasions and it's always excuses, they don't have enough employees, they don't have the stock but is arriving soon, then it hasn't arrived yet and maybe in a few more days! They are not professional at all and it's obvious that they don't have stock! A complete joke! I hope to get my products eventually but will never buy from them unless I am willing to wait forever... … Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 13/01/2015 by wendy6 (2 reviews written)

Ordered 8th Dec 2014. They took my money and still don't have the goods. Emailed them. They said there was a stock error and the goods would be delivered in a few days. This was 20 days ago. Still waiting. Emailed again 2 days ago. No reply. Tried to phone, went on voice mail. Did Live chat online, no real apology. Just told me there was a stock error. I'm really frustrated by their attitude. I'm hoping to get my money back. If I lived near them I would be down Asap. Help! Wish I read reviews… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 13/01/2015 by wendy6 (2 reviews written)

Ordered 8th Dec 2014. They took my money and still don't have the goods. Emailed them. They said there was a stock error and the goods would be delivered in a few days. This was 20 days ago. Still waiting. Emailed again 2 days ago. No reply. Tried to phone, went on voice mail. Did Live chat online, no real apology. Just told me there was a stock error. I'm really frustrated by their attitude. I'm hoping to get my money back. If I lived near them I would be down Asap. Help! Wish I read reviews… Read Full Review

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★☆☆☆☆

“Wish id read these reviews before I ordered :(”

Written on: 06/01/2015 by HaydenKelleher209 (1 review written)

I'm shocked reading these reviews. They've been spinning the same stories to all their customers. I've just read reviews saying " there were stock errors on items you ordered, you should have received an email" which I did not, is exactly what they told me!! Shocking to blatantly lie like that. So much for "Eco" this is very unethical. If I ever get my items or a refund I'll never make mistake of shopping here again… Read Full Review

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