EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★★☆☆
2.6 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“Awful customer service”

Written on: 26/12/2014 by IsabelaBlake (1 review written)

Simply awful experience. Would never use them again… Read Full Review

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★★☆☆☆

“EcoGreen not what they use to be!! What happened?”

Written on: 22/12/2014 by HezekiahPollard (1 review written)

I have used Ecogreen for a few years. The first few times I used them the service was great, packages always arrived within 5 working days(as stated), customer service couldn't of been better, great products that are hard to find elsewhere at great prices. Sadly only the latter still exists... Anything from 6-12 months ago they sent a note stating that they had taken on new staff as they where expanding the business. Well I hope for their sake they listen to their customers because the… Read Full Review

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★☆☆☆☆

“Payment taken for item not in stock!”

Written on: 12/12/2014 by 1964Stokes (1 review written)

I placed an order for some Grumpy Mule coffee online and paid via Paypal. Delivery was promised via second class post. A week later I had not received my order so telephoned the company. I was advised that the item was not in stock and they did not know when it would be in stock but may arrive later that day in a delivery. I was promised that they would let me know later that day if the goods had arrived. I heard nothing back from them! I telephoned again and was told the same story. Yet… Read Full Review

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★★★★★

“Great service great products”

Written on: 06/11/2014 by jamesing (1 review written)

this was my first time i ordered from eco green sore. the range of products was fantastic and the level of service even higher. i incorrectly ordered one product and called to cancel this. they person i spoke to was very helpful and cancelled it for me. the order then arrived two days later. the packaging was of a high standard and all my products had been protected… Read Full Review

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★★☆☆☆

“Not recommended”

Written on: 10/10/2014 by Dakota383 (1 review written)

I have order twice now from EcoGreenStore and the first order arrived in full, the only problem being the time it took to arrive, I contacted them regarding the order and received prompt responses so no complaint about that. The second order, however, was even slower to leave them, I again had to contact them, again received a prompt response. Sadly the response was not entirely truthful, I was advised that my goods were due to leave them in the middle of the week when they did not in fact… Read Full Review

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★★☆☆☆

“Economy mail ?? - more like snail mail!!”

Written on: 08/10/2014 by MeganGrantham (1 review written)

After reading the other reviews I suppose I should be happy that I actually received my order at all. I ordered a large box each of ecover washing liquid and softener. These were being sent by economy mail - approx 5 days apparently. It took 17 days to arrive. First impressions were that it was well packaged, HOWEVER when I opened the packing both boxes of liquid were ripped and had been badly taped together, meaning I couldnt use the dispensing tap on the side of one of the boxes. They must… Read Full Review

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★☆☆☆☆

“Couldn't be bothered”

Written on: 03/10/2014 by Max105 (1 review written)

At 11.30 in the morning I found a product I wanted mailed 1st class. It was a dietary supplement that I was just about to run out of. Was just about to order online and thought I would ring to check it would be dispatched today if ordered online. Lady answers.... 'probably not' comes the unenthusiastic reply. 'Oh' I say. 'Well what about if I order it now with you'. 'No, I'm afraid not' comes the reply. 'Thank you' I say. Conversation terminated. Not that you are at all bothered, but you just… Read Full Review

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Max105's Response to Max105's Review

Written on: 03/10/2014

Just realised after reading other reviews..... this company probably wait for an order and only then do they order it from the supplier, or maybe they get it shipped direct by the supplier. So, if there is going to be a monster delay DON'T TAKE MONEY FOR 1st CLASS POST on ordering like you were prepared to from me when I was just about to order online when you know full well it will take longer than 1-2 days. Thank goodness I rang to check first and was put off by totally unhelpful person on the other end of the call.

Reviews: Trustpilot 10 out of 12 reviews are 1 or 2 stars (all customer service/delivery issues)
Google Reviews: 4 out of 5 reviews 1 star, and one '3' star.

AVOID

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★☆☆☆☆

“Criminal Service”

Written on: 30/09/2014 by Taylor366 (1 review written)

I placed a £400 order with this company in August. After placing the order I received a confirmation email, but then nothing for 17 days; when I received an email informing me my order had been sent. It arrived 20 days after the order was placed, and was well packed. Due to the time it took to send the order, it took me a week to realise that one of the items I had ordered was missing, and EcoGreenStore had made no mention of what was happening in regard to it. Even though there was a lack… Read Full Review

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★☆☆☆☆

“WHAT A FARCE!”

Written on: 08/09/2014 by POPSY20 (1 review written)

THIS COMPANY TAKES PAYMENT FOR GOODS WHEN THEY ARE KNOWINGLY OUT OF STOCK. I PHONED THEM TODAY AND SPOKE TO "KAT" CHASING UP AN ORDER WHICH I PLACED A WEEK AGO. I WAS TOLD IT WAS OUT OF STOCK AND SHE DID NOT KNOW IF OR WHEN THE ITEM WOULD BE BACK IN STOCK. WHEN I ASKED HER WHY I HAD NOT BEEN INFORMED OR REFUNDED, SHE SAID I SHOULD HAVE HAD AN EMAIL. I INFORMED HER THAT I HAD NOT HAD AN EMAIL OR PHONE CALL AND SHE SAID SHE DIDN'T KNOW WHY. WHAT A FARCE. THIS COMPANY SHOULD NOT BE TRADING… Read Full Review

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Strancally's Response to POPSY20's Review

Written on: 02/10/2014

I totally agree. I have been waiting for my product for 8 days having paid for 1st class postage. After ringing the company I was told it was out of stock and had come in yesterday and would be despatched today - NEVER AGAIN! I had not been told the product was out of stock.

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★☆☆☆☆

“Made an order for over £30 with next day delivery...”

Written on: 04/09/2014 by 64Reed (1 review written)

Made an order for over £30 with next day delivery which never arrived. Seems like i'm not the only one who's money they take. Full of similar complaints on Facebook. Company should be shut down!… Read Full Review

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★★★★★

“Large variety of products mostly cheaper than the stores. ”

Written on: 01/09/2014 by LightVehicle (1 review written)

I am happy with all the orders I have had from ecogreenstore. I received all the products undamaged and all communications were answered. I would recommend them to anyone. Only down point is that there is far too much packaging. Plastic is bad for the environment and I am sure most things don't need to be wrapped so well. I liked the large variety of products and the fact that you can buy things in bulk. Many things you cannot buy at local stores and, if you can it is more expensive… Read Full Review

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★☆☆☆☆

“awful”

Written on: 29/08/2014 by Emeryr290 (1 review written)

ordered items from the store neve recived anything for two weeks so contacted them to ask why, they had sold out and never saent any correspondence! bad customer service just embaressing… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 28/08/2014 by BobBohme (1 review written)

This is the second time I have used EGS and will be the last. As with the first order items were not in stock. So to ensure they were in stock I placed an order by phone to make sure they were in stock. One week later still no order delivery. I had to make the phone call to find out why. Wait for it "items out of stock" on half the order. Never again poor services on all levels… Read Full Review

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★☆☆☆☆

“Horrendous ”

Written on: 14/08/2014 by Evans1986 (1 review written)

Items not in stock. Do not respond to emails or phone calls. Currently in the process of canceling my order and attempting to receive my money back. Without a doubt the worst online store I have dealt with in 10 years of internet shopping… Read Full Review

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★☆☆☆☆

“Shocking service, will not be using again”

Written on: 13/08/2014 by Miai1971 (1 review written)

I was delighted to find an online store that was cheaper than Amazon for health foods, and placed a small order of four little things. I chose second class delivery to save money. It has been over a week since I placed my order and I haven't received any dispatch details. They will not answer my calls or emails, and I can see they have been on Twitter but will not respond to my tweets. The live chat is also not responding to me. Absolutely terrible service and such a shame because I was very… Read Full Review

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★☆☆☆☆

“Think twice before ordering from abroad”

Written on: 01/08/2014

I ordered and the same day added more items. In very short time (couple of hours) I got the paypal for the added items. When it is to GET money from customers they are FAST. I wait 2 days. NOTHING I start to email every day "when will you send the parcel? Answer:"Extremely sorry about the delay. There is currently a stock error delaying your order. We can offer to split your order to send the items we don't yet have at a later date, at no extra charge to you." First I say ok, then I feel… Read Full Review

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Lina1's Comment

Written on: 08/08/2014

Update: I received the refund after a week of emails and phone calls. Communication is certainly not the strong point of ecogreenstore.

I guess I was used to get fast answers and quick dispatch (I've had only good experiences buying online from the UK before).

If time is not issue it might be worth trying. If you cancel the order then expect loosing a little amount of money (£2,7 in my case), because of fluctuating exchange rate I assume.

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★★★★★

“Great service! No problems!”

Written on: 20/07/2014 by Applepip (1 review written)

I placed my first order with Eco Green Store not really knowing anything about them. Only after did I see the reviews, some of which were awful. I quite expected my order to arrive late or not at all so was pleasantly surprised when my whole order (6 items) arrived in a week. Prices were good, goods arrived well packaged using recycled card as padding. Would use again… Read Full Review

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★★★★★

“Great Prices and Quick Delivery!”

Written on: 19/07/2014 by AllanCostello1972 (1 review written)

I was looking for organic porridge oats and I was searching on as many different websites as I could find. I found EcoGreenStore and I couldn't believe how cheap it was for a 20kg bag of organic oats. Then I noticed there was 15% off all items when I found the site. I needed some arrowroot powder and coconut oil too, so I decided I would order those at the same time. Delivery was very reasonable for over 20kg of goods, so I placed my order. I ordered on Saturday, so I didn't expect my order… Read Full Review

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★★★★★

“Good all round ”

Written on: 08/07/2014 by PWLondon (1 review written)

The choice of products is good, it was quick and easy to shop and when I had a problem with my order, EcoGreen Store were very helpful. Many thanks!… Read Full Review

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★★★★★

“very good service”

Written on: 05/07/2014 by heavydutyfruity (1 review written)

i was very happy with ecogreenstore, very cheap prices, very tasty dates, no, very very tasty dates, the nicest ive ever had, at £15 for 10 kg. lentils and dried goods all well packed, good postage rates for such heavy goods. thanks ecogreenstore… Read Full Review

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