EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★☆☆☆
2.1 / 5
118
26% of users recommend this
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Latest Reviews

★★★★☆

“What Happened”

Written on: 17/05/2015 by Taylornb460 (1 review written)

Great store on line ordered a number of times over the years with them . Till last year had an issue but it was sorted out within the month but kept calling the manager of the company. He was really helpful. It looks like they couldn't cope with the demand of the company which it was a shame got some great items and at a good price… Read Full Review

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★☆☆☆☆

“No goods. No refund.”

Written on: 07/05/2015 by lxTaylor319 (1 review written)

It's been months now. No goods. No refund. I have disabilities and therfore cannot work. No income, no savings. The little that I receive in E.S.A. pays towards eating healthily. The money owed to me by Eco Green Store is money that I really cannot afford to loose. I seem to be one of many I realise that. I have never been able to get through on the phone and held on even though it is a Premium rate number. No response to emails either… Read Full Review

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★☆☆☆☆

“Company not to be trusted.”

Written on: 07/05/2015 by LorenaAllen (1 review written)

Company not to be trusted. Same experience as others. Paid for products. Tried to chase them up after 2 weeks, was told they were out of stock but would be replenished soon. This went on for a month. I was then sent a refund application form which I sent back and again no refund. I gave now raised a claim through PayPal. Eco Green Store/ Woocoo Ltd are a shocking company… Read Full Review

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★☆☆☆☆

“DONT NOT WASTE OR MONEY OR TIME”

Written on: 29/04/2015 by Roryi420 (1 review written)

I PLACE AN ORDER PAID BY PAYPAL.THEY CONFIRMED BY E-MAIL OF MY PAYMENT & DEIEVERY DETAILS.NEXT E-MAIL CANNOT HONOR MY ORDER DIDN'T GIVEN A REASON. THEY DONT ANSWER PHONES OR E-MAILS!!! … Read Full Review

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★☆☆☆☆

“Charged. No goods. No refund.”

Written on: 22/04/2015 by Brileyg1983 (1 review written)

Same experience as previous reviewers. 1. Order taken and charged for. 2. E mailed stating stock problems. 3. E mailed stating order could not be fulfilled and to claim money back from credit card company. This company was able to charge my card - therefore it could/should credit it back - but hasn't. Ordered through Eco Green Store but WooCoo Ltd charged the card. Eco Green Store do no answer their telephones. Do not reply to e-mails and website has been closed for 'maintenance'… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 18/04/2015 by Cloen226 (1 review written)

Agree with most other users about complete lack of contact and information and extremely poor service. No replies to emails. Placed order 2 weeks ago. Heard nothing so emailed to check.(Money has been taken). No reply. Phoned yesterday and today, ansaphone message says unable to take calls due to unforseen circumstances, please use email ticket system. So went on their website which says down for maintenance and you CAN'T send an email. basically you can;t get hold of them!! I have had not good… Read Full Review

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★☆☆☆☆

“They take your money and don't deliver the goods but...”

Written on: 18/04/2015 by Lane410 (1 review written)

They take your money and don't deliver the goods but come up with constant excuses of being out of stock or waiting for stock. They offered a partial refund but I am yet to see it. They have £88 of my money held up in their account. Can not get any responses to email and their phone system is yet another scheme - leave you waiting on a toll number for over 15 minutes and when you leave a call back number (through frustration) they do not call you back. Obviously they have no idea how to run a… Read Full Review

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★☆☆☆☆

“Don't trust them”

Written on: 17/04/2015 by Woodruffbr119 (1 review written)

Ordered product from them, never arrived. No confirmation. No dispatch. Paid though paypal so hopefully covered, however ecogreen contacted me and instructed me to contact who I paid through for a refund, they can't not supply item so they should refund. … Read Full Review

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★☆☆☆☆

“No delivery, no explanation, and dodgy refund process”

Written on: 17/04/2015 by 265Jenkins (1 review written)

Ordered, nice email to confirm, then an email to advise that my order cannot be delivered. Eco green store then advised me to contact my bank to sort the refund which essentially meant that the bank would have to dispute it on my behalf- which I suspect that given the small amount the bank would probably just pay me and not bother with recovering the money from EcoGreenStore. I have sent two emails in requesting refund. I will be reporting this company to Trading Standards if my refund is not… Read Full Review

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★☆☆☆☆

“ There is a pattern! Do not use!”

Written on: 16/04/2015 by BirthdaysNow (1 review written)

I am endorsing everything that has been said for the one star reviews. It was my experience too… Read Full Review

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★★☆☆☆

“Needs work. ”

Written on: 13/04/2015 by RiverAdair322 (1 review written)

Placed order received it a mouth after need to keep better stock lists so they can actually send orders put when they are placed… Read Full Review

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★☆☆☆☆

“order never sent ”

Written on: 11/04/2015 by sue.c (1 review written)

order was never sent poor excuses not kept informed would not recommend this company hold on to your money it seems to be a rip off company and if you phone the answer very rudely not good customer service… Read Full Review

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★☆☆☆☆

“where's my stuff?”

Written on: 04/04/2015 by MeredithDonnelly481 (1 review written)

three months ago ordered some ECOZONE two months ago they said they had stock troubles. one month ago I e-mailed again. n I'm not using them again… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 03/04/2015 by LucianaAtkinson (1 review written)

Depite emails going back to christmas, items have still not been sent, emails from them say out of stock waiting for stock to arrive etc etc,if i could give no stars i would.Out of pocket by 23 odd quid, you should avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Fraudulent, take your money but don't supply good!...”

Written on: 30/03/2015 by KaylenBarry464 (1 review written)

Place an order on 3rd Mar, by 6th had some dodgy email saying order was delayed due to a 'stock error' on their side. have emailed and tried ringing them several times - no response. Have now seen all the other bad reviews and wished I had checked them out before ordering! Have reported them to Trading Standards and recommend everyone else who has been ripped off to do the same. App. the company has 30 days to supply the good before they are in breach. If you paid on a credit card you can ask… Read Full Review

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★☆☆☆☆

“This company has stolen my money!”

Written on: 27/03/2015 by Adolfo256 (1 review written)

My order is still outstanding and I ordered it in January! It's now the end of March. After numerous emails and being given the run around,I asked 4 times for a refund. I'm still waiting?! Don't ever deal with this company, they will take your money and never deliver your goods . They need to be prosecuted… Read Full Review

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M_Jones's Comment

Written on: 30/03/2015

how do we prosecute them? i placed order on 3rd mar and still nothing has arrived.dodgy email saying dispatch delayed and phone number jut rings and no reply to emails

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★☆☆☆☆

“Goods never arrive!!”

Written on: 27/03/2015 by Ruizcu208 (1 review written)

Like a lot of the other reviews on here, this company under deliver or don't deliver at all! When they under deliver you never receive a refund for the items not received. Value for money if you are lucky enough to receive your goods.. Absolutely dreadful shopping experience!… Read Full Review

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★☆☆☆☆

“disappointing dreadful service”

Written on: 20/03/2015 by Chaimn80 (1 review written)

Ordered items, contacted after 10 days as nothing had arrived.Was told they have stock problems. Waited. Contacted them again told that they are a small company and having stock problems. Its over a month now and my order has not come. Very annoyed and wonder how they get away with this type of customer service… Read Full Review

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★☆☆☆☆

“Shocking rip-off merchants- steer well clear!!!”

Written on: 13/03/2015 by Ignacio309 (1 review written)

Dreadful company. I have actually been a long time customer of these clowns ( I like to support UK business) but that hasn't seemed to afford me ANY protection against their dreadful...and I use the term lightly.....service. I'm not sure what has happened within the last 12months or so but they have NOSEDIVED dramatically in all areas and are now consistently dreadful - 4 weeks to under deliver my large and expensive order ( which I had to chase repeatedly ), zero communication or explanation… Read Full Review

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★☆☆☆☆

“Wouldnt use again”

Written on: 12/03/2015 by Mohamed_Lunat (2 reviews written)

Placed an order in December and received it 6weeks later. Ordered 5kg full cashews and what do I receive a bag full of broken cashews. This is not a cgeap product and I paid for quality and get low graded cashews. Waste of time never will deal with this company again… Read Full Review

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