EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★★☆☆
2.8 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Horrendous ”

Written on: 14/08/2014 by Evans1986 (1 review written)

Items not in stock. Do not respond to emails or phone calls. Currently in the process of canceling my order and attempting to receive my money back. Without a doubt the worst online store I have dealt with in 10 years of internet shopping… Read Full Review

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★☆☆☆☆

“Shocking service, will not be using again”

Written on: 13/08/2014 by Miai1971 (1 review written)

I was delighted to find an online store that was cheaper than Amazon for health foods, and placed a small order of four little things. I chose second class delivery to save money. It has been over a week since I placed my order and I haven't received any dispatch details. They will not answer my calls or emails, and I can see they have been on Twitter but will not respond to my tweets. The live chat is also not responding to me. Absolutely terrible service and such a shame because I was very… Read Full Review

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★☆☆☆☆

“Think twice before ordering from abroad”

Written on: 01/08/2014

I ordered and the same day added more items. In very short time (couple of hours) I got the paypal for the added items. When it is to GET money from customers they are FAST. I wait 2 days. NOTHING I start to email every day "when will you send the parcel? Answer:"Extremely sorry about the delay. There is currently a stock error delaying your order. We can offer to split your order to send the items we don't yet have at a later date, at no extra charge to you." First I say ok, then I feel… Read Full Review

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Lina1's Comment

Written on: 08/08/2014

Update: I received the refund after a week of emails and phone calls. Communication is certainly not the strong point of ecogreenstore.

I guess I was used to get fast answers and quick dispatch (I've had only good experiences buying online from the UK before).

If time is not issue it might be worth trying. If you cancel the order then expect loosing a little amount of money (£2,7 in my case), because of fluctuating exchange rate I assume.

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★★★★★

“Great service! No problems!”

Written on: 20/07/2014 by Applepip (1 review written)

I placed my first order with Eco Green Store not really knowing anything about them. Only after did I see the reviews, some of which were awful. I quite expected my order to arrive late or not at all so was pleasantly surprised when my whole order (6 items) arrived in a week. Prices were good, goods arrived well packaged using recycled card as padding. Would use again… Read Full Review

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★★★★★

“Great Prices and Quick Delivery!”

Written on: 19/07/2014 by AllanCostello1972 (1 review written)

I was looking for organic porridge oats and I was searching on as many different websites as I could find. I found EcoGreenStore and I couldn't believe how cheap it was for a 20kg bag of organic oats. Then I noticed there was 15% off all items when I found the site. I needed some arrowroot powder and coconut oil too, so I decided I would order those at the same time. Delivery was very reasonable for over 20kg of goods, so I placed my order. I ordered on Saturday, so I didn't expect my order… Read Full Review

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★★★★★

“Good all round ”

Written on: 08/07/2014 by PWLondon (1 review written)

The choice of products is good, it was quick and easy to shop and when I had a problem with my order, EcoGreen Store were very helpful. Many thanks!… Read Full Review

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★★★★★

“very good service”

Written on: 05/07/2014 by heavydutyfruity (1 review written)

i was very happy with ecogreenstore, very cheap prices, very tasty dates, no, very very tasty dates, the nicest ive ever had, at £15 for 10 kg. lentils and dried goods all well packed, good postage rates for such heavy goods. thanks ecogreenstore… Read Full Review

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★★★★☆

“Problems, but always resolved”

Written on: 04/07/2014 by ChicaT (2 reviews written)

I have been using the ecogreen store for a couple of years as I live in Spain. I have had quite a few problems with deliveries and goods being damaged, but I have to say the ecogreen store have always sorted them out and been more than fair, even sometimes replacing goods and not charging postage. Their discounts are good too, and they have lots of specials on offer. The only thing I don't like about the website is that there is no individual description of the goods, but that's only a small… Read Full Review

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★★★★☆

“Problems, but always resolved”

Written on: 04/07/2014 by ChicaT (2 reviews written)

I have been using the ecogreen store for a couple of years as I live in Spain. I have had quite a few problems with deliveries and goods being damaged, but I have to say the ecogreen store have always sorted them out and been more than fair, even sometimes replacing goods and not charging postage. Their discounts are good too, and they have lots of specials on offer. The only thing I don't like about the website is that there is no individual description of the goods, but that's only a small… Read Full Review

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★★☆☆☆

“Slow, not worth the small amount you may save.”

Written on: 04/07/2014 by Powell191 (1 review written)

I received the wrong order. Couldnt get through on the phone. Tried their live chat and the lady Kat kept me waiting 5 mins between each response. Didnt answer my question. I will not be using this service. Delivery was also slow… Read Full Review

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★★★★★

“Great cuztomer service! Amazing prices!!!”

Written on: 30/06/2014 by Lina1987 (3 reviews written)

I dont get why people are writting bad reviews! I messed up my order, and got it fixed in like 5 mins! Customer service is great! Now waiting for my order to arrive!!! Super excited! Thank you ECO GREEN STORE!… Read Full Review

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Johnsweden's Response to Lina1987's Review

Written on: 04/07/2014

It would be interesting to know how long the delivery will take. Better to make a review after receiving the goods (hopefully all of it).

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Lina1987's reply to Johnsweden's Comment

Written on: 07/07/2014

Took less than a week! Packed beautifully, could not be more happy!

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★★★☆☆

“Good Intentions - Difficult Times”

Written on: 27/06/2014 by MashieNiblick (2 reviews written)

I am not going to contradict other reviews. I have been left waiting by this company; I have been frustrated by the lack of communication; I have had to cancel an order and demand a refund. But with all this said, when I have received the two orders they did send the items were well packaged and arrived in good condition; when I have spoken with them over the phone they have been understanding and helpful. Anyone who buys from a company like EcoGreenStore has some notion of why they are doing… Read Full Review

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★☆☆☆☆

“Will Not Buy From Them Again”

Written on: 23/06/2014

Ordered Deodorants. Nothing to say it was not in stock. When I phoned them I was told all of the order was not in stock and that is why it had not been dispatched but I was informed when it would be sent. When I had not received my order I was told by telephone and in writing by the same employee more than once that my order had been dispatched, even though it had not been sent. I do not understand why a company would mis-inform a customer like this. I waited in 4 times altogether before my… Read Full Review

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★☆☆☆☆

“Order messed up – 19 days of waiting and e-mailing”

Written on: 15/06/2014 by JohnSweden (1 review written)

This can be read on Ecogreenstore's homepage: "We pride ourselves on our quick delivery times, order accuracy, great packing and outstanding customer service" and "Over 12,000 Products in Stock". Judge yourself if that statements are correct, after you read my experience. I live in Sweden and paid 43 products (all different and total 21 kg) with my credit card, and they were seemed to be in stock (anyway not marked as OUT OF STOCK) 24/05-2014. Here is what follows: Day 8: I e-mailed and asked… Read Full Review

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★☆☆☆☆

“Won't be ordering again”

Written on: 12/06/2014 by Joannekylecody (1 review written)

I ordered from this company for the first time on 4th June, on the 11th I had not heard anything or received anything. I emailed them chasing up the order and the way the email came across was like I had reminded them. They said they would dispatch it the next day. I emailed them back saying that I had nearly run out of what I needed expecting them to say they will get a quicker delivery service or something but they did not reply. They have emailed today and said they have now posted and it… Read Full Review

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★☆☆☆☆

“EcoGreen JOKE -NEVER AGAIN”

Written on: 12/06/2014 by asen01 (1 review written)

This "company"is an absolute crap!! After ordering items for just over £35 we started waiting. 1,2,3,4,5,6,7,8days...My wife calls them , they tell her they are waiting to get in stock one of the types of flour we have ordered! How stupid is that?!? Can't you just send the rest, or call or email the people and let them know?!? It is ment to be an online shop, yeah?!?? Well, when we go to a shop we take what we choose, put it in the basket,go and pay, and away. In their case you order , pay… Read Full Review

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★★☆☆☆

“Took 23 days to arrive !”

Written on: 08/06/2014

They didn't contact me, I had to phone 3 times. No apology was given. Finally told it would be sent that day as priority ... they actually posted it 2 days later as standard delivery. Will never shop here again. (I don't like to give a negative review, particually as this business gives the impression of being eco friendly etc etc ... but I don't think a business that takes your money and fails to let you know why you don't have your goods, and then lies, should just be allowed to get away… Read Full Review

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★☆☆☆☆

“Slow”

Written on: 28/05/2014

Item marked as 'in stock' confirmed dispatched 10 working days after order placed - and takes another four working days before the courier actually picks up the shipment from store… Read Full Review

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★☆☆☆☆

“Lack of communication”

Written on: 25/05/2014 by CaringCosmetics (1 review written)

The first order I placed with the company and it took over a WEEK to arrive. I ended up CONTACTING THEM just for them to tell me one of the products was out of stock and they'd send me the order without it. I used them a second time purely because they gave me free delivery and store credit, this time it took even longer!!! Once again I had to contact them to find out an item was out of stock, I got a refund on that particular item and they shipped the rest of the goods afterwards. TERRIBLE… Read Full Review

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★★★☆☆

“GOOD ONCE ITEM WAS IN STOCK”

Written on: 20/05/2014 by Eth123321 (1 review written)

So I recently purchased 5kg of Cashew nuts from this place and paid straight away via PayPal. A week passed, no sign of the item, 2 weeks passed, still no sign of the item. Decided to chase them up to see where the hell my nuts were as they'd got nearly £30 of my money and I'd got nothing. I emailed the store explaining the situation (not the politest email I've ever written I have to say) and was told that the item was NOT in stock but they've contacted their supplier and have been informed… Read Full Review

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