EcoGreenStore www.EcoGreenStore.co.uk Reviews - www.ecogreenstore.co.uk

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★★☆☆☆
2.2 / 5
30% of users recommend this
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Latest Reviews

★☆☆☆☆

“Fraudulent, take your money but don't supply good!...”

Written on: 30/03/2015 by KaylenBarry464 (1 review written)

Place an order on 3rd Mar, by 6th had some dodgy email saying order was delayed due to a 'stock error' on their side. have emailed and tried ringing them several times - no response. Have now seen all the other bad reviews and wished I had checked them out before ordering! Have reported them to Trading Standards and recommend everyone else who has been ripped off to do the same. App. the company has 30 days to supply the good before they are in breach. If you paid on a credit card you can ask… Read Full Review

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★☆☆☆☆

“This company has stolen my money!”

Written on: 27/03/2015 by Adolfo256 (1 review written)

My order is still outstanding and I ordered it in January! It's now the end of March. After numerous emails and being given the run around,I asked 4 times for a refund. I'm still waiting?! Don't ever deal with this company, they will take your money and never deliver your goods . They need to be prosecuted… Read Full Review

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M_Jones's Comment

Written on: 30/03/2015

how do we prosecute them? i placed order on 3rd mar and still nothing has arrived.dodgy email saying dispatch delayed and phone number jut rings and no reply to emails

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★☆☆☆☆

“Goods never arrive!!”

Written on: 27/03/2015 by Ruizcu208 (1 review written)

Like a lot of the other reviews on here, this company under deliver or don't deliver at all! When they under deliver you never receive a refund for the items not received. Value for money if you are lucky enough to receive your goods.. Absolutely dreadful shopping experience!… Read Full Review

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★☆☆☆☆

“disappointing dreadful service”

Written on: 20/03/2015 by Chaimn80 (1 review written)

Ordered items, contacted after 10 days as nothing had arrived.Was told they have stock problems. Waited. Contacted them again told that they are a small company and having stock problems. Its over a month now and my order has not come. Very annoyed and wonder how they get away with this type of customer service… Read Full Review

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★☆☆☆☆

“Shocking rip-off merchants- steer well clear!!!”

Written on: 13/03/2015 by Ignacio309 (1 review written)

Dreadful company. I have actually been a long time customer of these clowns ( I like to support UK business) but that hasn't seemed to afford me ANY protection against their dreadful...and I use the term lightly.....service. I'm not sure what has happened within the last 12months or so but they have NOSEDIVED dramatically in all areas and are now consistently dreadful - 4 weeks to under deliver my large and expensive order ( which I had to chase repeatedly ), zero communication or explanation… Read Full Review

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★☆☆☆☆

“Wouldnt use again”

Written on: 12/03/2015 by Mohamed_Lunat (2 reviews written)

Placed an order in December and received it 6weeks later. Ordered 5kg full cashews and what do I receive a bag full of broken cashews. This is not a cgeap product and I paid for quality and get low graded cashews. Waste of time never will deal with this company again… Read Full Review

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★☆☆☆☆

“Stolen Money”

Written on: 12/03/2015 by MacGregorgu193 (1 review written)

Ordered on 6th january 115£ of stock. No stock arrived. Cancelled order on 6th Feb. Asked for a refund. Was promised one. No money received. Now they are not responding to emails. They are robbing from people in broad daylight and need to be closed down. I am going to contact Watchdog and get my money back… Read Full Review

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★☆☆☆☆

“You will never receive your goods or see your money again”

Written on: 06/03/2015 by Ozzytrout (1 review written)

Just don't bother with these people. I have no hope of seeing my order. They hadn't even picked it 3 weeks later. 8 days after assurances it would arrive its still nowhere to be seen. I am chasing a refund and will not give up until I get it. I'm now looking into who I should report them to as Looking at these reviews it's about time someone closed them down… Read Full Review

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★☆☆☆☆

“Must be going into liquidation”

Written on: 03/03/2015 by Darianm7 (1 review written)

Placed an order early February. Goods not received after 10 days. Emailed the company.... Apologetic reply saying they were still waiting on stock for some of my order. I requested they just send me the goods they had and refund me for the rest. No, they kept insisting the stock would be in soon. Various emails went back and forth. I finally realised I was never going to receive my goods so I asked for a refund. Email from ecogreenstore saying the refund had gone back on my card...... No it… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 02/03/2015 by 50Garza (1 review written)

Placed an order in early January. Money taken through PayPal immediately. Emailed in late January, they apologised and stated certain items out of stock, would be in stock soon. Have emailed twice since then and they have not had the courtesy of a reply. Am now raising a dispute through EBay but because of the length of time I don't know whether they will be able to sort it. I'm too tolerant of delays. Having seen other reviews, I wish I'd never used the company. I've used it for several… Read Full Review

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★☆☆☆☆

“No goods and no refund”

Written on: 27/02/2015

I ordered over £150 of goods (all supposedly in stock) and paid a premium for three day delivery. Nothing arrived in this time. When I chased, I was told lots of the items I'd ordered were out of stock. They were completely unhelpful - no information as to which items, or when they would be in stock, no offer to send the in-stock goods immediately. I therefore cancelled the order and asked for a refund. I'm still waiting for the refund, despite having been told that it has definitely… Read Full Review

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★☆☆☆☆

“Do not order”

Written on: 18/02/2015 by aqTrujillo293 (1 review written)

Although they have a great range of products, none are actually in stock! I placed an order over a month ago, have not received anything, no replies to my e-mails and no one ever answers the telephone. This company should not be allowed to trade!… Read Full Review

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★★☆☆☆

“Very Slow Service”

Written on: 17/02/2015

It took over a fortnight for my items to be posted, with the only updates (apart from the automatically generated confirmation when I ordered) coming when I emailed them. Once the box was posted it took a few more days to arrive. Then I discovered one item was missing, with not notification from them about it. So I emailed them and they said there should have been a note in to the package to say it was to follow. No. I did receive the item a few days later, but the customer service leaves… Read Full Review

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★☆☆☆☆

“Is it a legal organisation???????”

Written on: 17/02/2015 by NorthernExposure (1 review written)

Can't quite understand how this lot are still trading as the service they offer seems universally poor. The tel no on their website goes straight to voicemail. All the usual bad practice applies: orders accepted despite no stock, unrealistic delivery times, no contact when things go wrong, zero customer service etc etc etc. There surely must be trading standards investigations ongoing. Anyone can offer the lowest prices on the net when they have no intention or ability to supply, it's almost… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 15/02/2015 by DawsonRoss (1 review written)

Wish I had read the reviews before ordering. Item I wanted was not in stock. They did not let me know. I had to contact them, eventually cancelled order, they said they would refund via Paypal next day - but it took them another week to do it with being reminded every day… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs”

Written on: 14/02/2015

After waiting two weeks for my order and hearing nothing I chased the company to be told my order would arrive by the end of the week. Nobody had contacted me to suggest there would be a delay.10 days later still no order and no email to warn me of a further delay. I emailed again and was told once again it would be with me by the end of the week. Guess what, the end of the week came and still no order, and no communication from the company. So on the Monday I asked for my money back. They… Read Full Review

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★☆☆☆☆

“UNDER NO CIRCUMSTANCES ORDER FROM THIS COMPANY!!”

Written on: 11/02/2015 by bayshay (1 review written)

Oh dear!! I really don't know what kind of organization they've got going on there but really don't order anything at all from this company. They are absolutely useless and they don't do the brand Eco any good at all in fact they give it a very, very poor reputation. I even haven't waited as long as some of the customers who have posted up on here before me but the service is just shocking. It gets me really annoyed when people take a brand like Eco & don't deliver. I really wished I had… Read Full Review

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★☆☆☆☆

“Nearly five weeks and waiting for my order”

Written on: 08/02/2015 by Welch352 (1 review written)

I liked the products and they deliver to Europe so I have ordered from them several times. The most I have had to wait is 3 weeks but this time, it is nearly five weeks and I have not yet had a reply to my email. I shall not be ordering from them again. It is annoying that they take your money before you get anything… Read Full Review

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★☆☆☆☆

“take your money then keep you waiting for weeks.”

Written on: 04/02/2015 by chorisia (1 review written)

The last two orders I have given them have resulted in weeks of delay before supply,if they dont have the stock they should not take your money,when I eventualy recieve the last order it will be the last. In recent months they have been consistently doing this. At the very least dont give them business unless they confirm they have the items in stock… Read Full Review

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Chorisia's Response to chorisia's Review

Written on: 04/02/2015

Given this companies feedback I have now made a Paypal claim,I need my funds back so I can buy elsewhere.

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Chorisia's Response to chorisia's Review

Written on: 19/02/2015

Update,they said they would refund 'soon',didnt and have not responded to a Paypal dispute claim.

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★☆☆☆☆

“Avoid at all costs!”

Written on: 02/02/2015 by NCLNCL (1 review written)

I have experienced the same delays, out of stock, not enough staff etc excuses as the majority of reviewers. I ordered goods supposedly in stock, my money was taken and I waited......and waited.......and waited. After two weeks I emailed and received their standard email back (suppliers fault, small business, not enough staff....). I emailed to cancel but also phoned to be on the safe side. Amazingly, I got through and was told they had emailed me and my money would be refunded. That was six… Read Full Review

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Nclncl's Response to NCLNCL's Review

Written on: 04/02/2015

Finally, my refund has come. Try commenting on their Facebook page, that seems to make them do something!

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