Yale Door Reviews - www.yaledoor.co.uk

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★★☆☆☆
2.5 / 5
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  • Value For Money

Summary

"Yale Door manufacture and supply composite GRP doors across the UK. Order online and Yale Door can manufacture, deliver and fit your new door by the following week.

A Yale door, will give you the peace of mind from a door that comes from the makers of world’s favourite lock, with Police-approved security features as standard.

Ordering your Yale Door is easy. You choose, we measure, we fit."


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Latest Reviews

★☆☆☆☆

“Ordered wrong size twice and no interest in customer care”

Written on: 27/06/2014 by Reviewer78536423 (1 review written)

I spoke to yaledoor on the phone when I wanted to order a new front door and side panel and they couldn't be keener or more helpful. A local fitter came and measured the space and helped me through the colour options etc. A couple of weeks later they phoned that they had the door and could come and fit. Great! I thought... On the morning of the fitting, they phoned me up to say that the door was the wrong size and had to go back. After much hold music I get to speak to a grumpy person at… Read Full Review

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★★★★☆

“Expectations almost met”

Written on: 10/05/2014 by sixpence57 (1 review written)

Barring a simple detail we would have endorsed a five star rating. Purchasing a red door disappointed the end stops to weather bar are black! This is totally out of context with the door as there is no other black on the door or frame. Hinges do not appear to be those depicted in the installation and glazing guide and instructions for the operation of the locks should be explained… Read Full Review

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★★★★★

“Great value, excellent quality and a first class service! ”

Written on: 26/02/2014 by FPBenjamin (1 review written)

You will definitely not regret buying a Yale composite door. Design your door using the online app; it has a very good choice of door styles, plain, patterned, coloured glazing or a combination. You can see a running total for each choice you make. You can fit yourself or take advantage of their fitting service. You can even pay a small amount to speed up the process. 12 months interest free credit is available. The service is truly excellent and the door looks beautiful. Every bit as lovely as… Read Full Review

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★☆☆☆☆

“I got 50% of money back via Courts”

Written on: 04/02/2014

This company is nothing like what it appears through their website. After paying them more than £2500 upfront, my doors were installed badly-they were drafty, with loose handles, poor fit etc. After 6 months of endless phone calls, emails,visits and no shows, they finally stopped responding. They have no customer care at all. i took them to Court via small claim to get 50% of my money back and got all of it back. Not recommended at all. please don't waste your time and money… Read Full Review

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Djhawker's Comment

Written on: 21/11/2014

SAME OPINION,--YALE DOORS IS DOOR STOP INTERNATIONAL,--THEY WOULD NOT EVEN CONFIRM THEIR POSTAL ADDRESS WHEN I WANTED TO SEND THEM A COMPLAINT IN THE POST. -- still in dispute after 18months !
---- go elsewhere ---- zero customer service

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★★☆☆☆

“Door great ONLY IF you don’t need additional keys”

Written on: 24/01/2014

I have the Yale door that has the Superior Series keys which enforces you to have a pin code to be able to cut replacement keys.  I was unable to find anyone on the high street who was able to cut additional keys.  So went to the recommended online Yale website to order new keys.   1.    Online key cutting very expensive £40 for 3 keys 2.    The keys you eventually receive are not like the ones that come with the door (Yale branded solid metal), instead a ugly cheap plastic… Read Full Review

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★☆☆☆☆

“A 6 month ordeal ending in small claims court”

Written on: 15/10/2013

The worst company I have ever dealt with. We ordered a Yaledoor in February and it took until July to complete. Compensation for the damage has still not been recovered. The first fitter ruined the door he was fitting, our 100 year old skirting board, and broke the doorbell leaving bare live wires on the outside of our house for 3 months. The door furniture they supplied was all different shades and did not match. We were left to report all the dates and times we chased Yaledoor and the… Read Full Review

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★★★★★

“Amazing company from start to finish!”

Written on: 20/08/2013 by Debby59 (1 review written)

From the first phone call to the end product, I could not fault Yale/Evander. The customer service was friendly, helpful and professional. The surveyor turned up exactly when expected. When they said they would call....they called! The fitters made an excellent job and our new door looks amazing! A fast, efficient service all the way through and the web site was simple and clear to use. Keep up the good work...so refreshing to find such a reliable company… Read Full Review

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★★★★★

“What a difference a new door makes!”

Written on: 29/07/2013 by CynthJohn (3 reviews written)

It was an easy process to choose my doors on the Yale website; you could try out various colours and designs to see what they looked like before you ordered. I couldn't be happier with what I chose and the doors looked really good after installation. I chose the green composite doors, and the colour is exactly as shown on the website. What a difference they make to the appearance of the house - excellent product all round. Very pleased indeed with the products and service provided… Read Full Review

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★☆☆☆☆

“Unreliable, Faulty installation, unresolved after 4...”

Written on: 12/09/2012

After purchasing the door, Evander (subcontracted installer) turned up late (after waiting for them all day). The door frame was apparently distorted during the installation, leaving a gap at the bottom that lets cold air in. After many phone calls and emails from us to Evander and Yale (including formal complaint letter), the issue is not solved. Yale acknowledged that it "sounded like the door needed a spacer". Evander said it was a manufacturing fault(=Yale), Yale said it was to do with the… Read Full Review

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Flame1's Comment

Written on: 27/09/2012

Hi, I'd like to speak with you about your experience but can't post contact details.

Can you please ask the site admin team to be put in touch?

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★☆☆☆☆

“Full of promises they don't keep”

Written on: 07/07/2011

Ordered two door from Yaledoors. When the door turned up, one was damaged so the fitters suggested it was returned. The other door came with bright white hinges which looked awful on a black door with a cherry frame. I was never told that the hinges would be visable, much less that they would be white. After much chasing up to find the status of my order, I was offered brown hinges this time which would still look awful on cherry/black. To date, I still don't know what is happening with my… Read Full Review

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★☆☆☆☆

“Customer service appalling keep promising to ring...”

Written on: 24/09/2010

Customer service appalling keep promising to ring never do. Fitters arrived late. Door is of poor quality.Wedsite is misleading promised a free digital viewer never delivered when asked where is was I was told that the offer had now ended therefore they could not send one free of charge, but admitted that when I ordered the door the veiwer was on free offer, it makes you wonder how many other people have been mislead.
Do yourself a favour think carefully there are cheaper doors of equal… Read Full Review

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