Auto Europa Reviews - www.autoeuropa.it

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Latest Reviews

★☆☆☆☆

“4 hour wait to pick up”

Written on: 05/08/2015 by paulnutter (1 review written)

Sicily by car rubbish. We had to wait 4 hour in queue to pick up car at Rome train station. Totally unacceptable . Don't book unless you want to waste your holiday. Also car not clean inside… Read Full Review

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★☆☆☆☆

“Over charged, no response to queries”

Written on: 29/07/2015 by zdClay1975 (1 review written)

I rented a Fiat 500 from you on 19 Jun, 2015 for 1 day. I got a quote through DoYouItaly for 23 euros, I opted for the additional insurance of 15 euros, and was not able to refuel before returning the car. We did 105 kilometers which I calculate fuel of about 6 litres at a cost of about 10 euros. I expected my bill to be about 48 euros, yet the amount on my credit card is about 95 euros. I have repeatedly tried to resolve this, I am being ignored. … Read Full Review

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★★★★★

“Ottimo partner per il mio lavoro”

Written on: 26/07/2015 by Meier445 (1 review written)

Ottimo partner per il mio lavoro Il parco macchine di autoeuropa è sempre fatto di auto nuove e pochi chilometri le trovo sempre in ordine e pulite Il servizio sempre puntuale e il personale cortese e pronto a soddisfare le richieste… Read Full Review

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★☆☆☆☆

“A Complete Ripoff”

Written on: 22/07/2015 by estateadv (1 review written)

My wife and I rented a small van for traveling in Rome and Florence. Being uninformed American tourists, we were not told that only certain roads are accessible and needing a special decal. Each time we passed a camera, a picture was taken of the van. Approximately a year after our trip, I received notification from the rental company we had passed five cameras over a 39 minute span. The fine for the transgressions was in excess of $1,200. Here's the kicker. In addition, the rental car… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 22/07/2015 by gosjac66 (1 review written)

My daughter and I rented a car from the Sicily by Car branch of Auto Europa. On the second day of our trip, our car had a flat tire. We called the breakdown assistance provided to us, had our tire changed and thought everything would be okay. Upon returning the car, we were told that we "damaged" the car. We were told that we need to pay for it and received 160 euro + additional charges for it. After returning to US I realized that on the top of 160 Euro, they charged me 230 Euro for unknown… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 22/07/2015 by gosiaz66 (1 review written)

My daughter and I rented a car from the Sicily by Car branch of Auto Europa. On the second day of our trip, our car had a flat tire. We called the breakdown assistance provided to us, had our tire changed and thought everything would be okay. Upon returning the car, we were told that we "damaged" the car. We were told that we need to pay for it and received 160 euro + additional charges for it. After returning to US I realized that on the top of 160 Euro, they charged me 230 Euro for unknown… Read Full Review

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★☆☆☆☆

“HAD TO FIX TIRE OURSELVES”

Written on: 13/07/2015 by 156Wright (1 review written)

We rented a car through Auto Europa, we needed a largest van possible, so we rented from "Fleet" who had such a car. On getting the car we noticed that a front driver side tire was half empty. They said nothing was wrong with the tire, but would put air in it. We drove from Zagreb to Vienna, and while in Vienna did not need a car. The car sat in the garage for 5 days. When we were ready to return on a Sunday morning, we noticed that the tire was totally empty. We called the company and they… Read Full Review

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★★★★★

“Excellent service!”

Written on: 24/06/2015 by nadiabel (1 review written)

Very good communication, they helped us with everything we needed. Will recommend to others and with no doubt use their service again… Read Full Review

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★☆☆☆☆

“Fraude company - never rent a car here”

Written on: 19/06/2015

We arrived at Palermo and booked a car with Sicily by car (part of Auto Europa). Waited in line for over 30 minutes and then they needed a deposit on our credit card for 800 euro. Nobody walked to the car, so we checked it and everything was okay. When we returned the car on Trapani they checked the car very thoroughly. They then claimed we changed all 4 tires and we should pay for this (160 euro per tire). Of course we did not change the tires and we were not going to pay for this. However… Read Full Review

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★★★★★

“Un "gioiellino" per 4 giorni. Cortesia e professionalità”

Written on: 12/05/2015 by ELVEZIO (1 review written)

Aeroporto di Catania: Marzo 2015. Miglior rapporto qualità/prezzo. Abbiamo prenotato un'auto piccola per quattro giorni e ci è stata consegnata una 107 nuova ! Ottima, pulita, perfetta e a buon mercato. Complimenti a tutto lo Staff ! E' un piacere trovare il personale disponibile serio e preparato nonostante l'ora tarda (erano le 21:00 passate e l'agenzia era comunque piena). L’addetto al banco accoglienza è stato davvero disponibile: abbiamo sottoscritto l'assicurazione kasko e l'opzione… Read Full Review

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★★★★★

“Cheap and Good”

Written on: 04/05/2015 by vladimirct (1 review written)

I rent car from Auto europa from many times, with new cars and good quality,definitely the good choice… Read Full Review

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★★★★★

“Car rental in Pisa international airport ”

Written on: 26/04/2015 by ocin (0 reviews written)

I want to do a feedback about the excelent service that we received when we rented a car in Pisa international airport using the Sicily by Car auto europa, they really offer the best service in car rental and the best price I recomend this company if you are planning to rent a car in Pisa … Read Full Review

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★☆☆☆☆

“rented a minivan for 4 days. When returning the car,...”

Written on: 19/04/2015 by patrick.nollet (1 review written)

rented a minivan for 4 days. When returning the car, they blocked my creditcard for over 500 Euro for "tyre damage". There was nothing wrong with the tyres. Never rent a car at "Sicily by Car". You get ripped off… Read Full Review

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★☆☆☆☆

“the WORST! NEVER MORE”

Written on: 16/04/2015 by BFerraz (1 review written)

I booked a mercedez, they gave me a VW and insisted they are 'similar'. car was dirty and after 200Km of trip the oil alarm was ON. I had to do the maintenance and pay for it. Until today they do not reply to my email requesting reimbursement. NEVER MORE!… Read Full Review

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★☆☆☆☆

“Beware criminal company!!”

Written on: 09/04/2015 by algol (1 review written)

No matter how cheap it looks, it'S going to be your most expensive car hire ever! Booked car online, but at Trapani Airport the forced me to take an extra insurance which was not mentioned in their online price! Car came with no liquid for the screen wash! Had great difficulties driving when I found this out driving in the country, with no water around. Windows were smeared with fat inside, great when driving by night - that is when you notice it. Apparently I got a parking ticket somewhere… Read Full Review

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★★★★☆

“Auto Europa - SicilybyCar - Italy”

Written on: 28/03/2015 by TrinityO'Connor38 (1 review written)

I rented a car from Rome Fiumicino airport for five days last February and was pleasantly surprised to be given a free upgrade to an Intermediate category. The car - a Skoda - was excellent but more than the vehicle, I was impressed by the Autoeuropa staff at Fiumicino airport. Courteous, quick and keen to offer advice and help, for once the delay in leaving the airport while hiring a car was not a burden. … Read Full Review

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★☆☆☆☆

“Crooked company!”

Written on: 26/03/2015 by Cook94 (1 review written)

We almost got defrauded by AutoEuropa / Sicily by Car, and we are not the only ones. Firstly, they try to force you to sign the damages document before you actually see the car. We refused, made the walk to see the car, and found a bunch of scratches and dents that were not on the list provided. We had this corrected in the office before signing and getting the keys. The major problem was that they gave us a car with a broken lock on the passenger side. It was by great coincidence that, once… Read Full Review

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★☆☆☆☆

“Deducted money from CC for no reason AVOID AT ALL COSTS”

Written on: 06/03/2015 by LeslieTempleton (1 review written)

The company deducted 655 euros from my credit card 10 days after I returned the car with no explanation. They did not answer my calls or emails, and I eventually had to get a lawyer friend in Italy to write them a letter. They replied back with fake damage (a broken lock and a stain on the seat). Eventually my credit card company got me my money back which they fought to the end, they even placed 200 euros onto my credit card after I got my money back, to try and claim to my bank that we had… Read Full Review

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Hannahbananna's Comment

Written on: 26/03/2015

Almost the same thing happened to us, we had the broken lock, but thankfully by coincidence found it before we left the airport and took a photo. I'm so mad at them. I feel like cancelling my card just in case they try to get more money from us.

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★☆☆☆☆

“The worst & most expensive car hire I have ever...”

Written on: 01/03/2015 by Crabtree259 (1 review written)

As a lot of tourist, I was illegally charged after renting a car in Sicily: I have rent a car from Milan Airport. The car broke the 2nd day, without having an accident. They didn't offer he exchange, they wanted to return the car the soonest back. After a month they charged the credit card 1500 Euros without contacting me! At the moment I am fighting to get back this excess back! Just AVOID using Sicily by Car, or you will be ripped off!… Read Full Review

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★☆☆☆☆

“DO NOT RENT FROM AUTO EUROPA - SICILY BY CAR!!!!!!!!!”

Written on: 15/01/2015

If I could give this company a 0 rating, I would! DO NOT RENT FROM THIS COMPANY!!!!!! Trust all of the other negative reviews you read online... As an Italian, I am absolutely embarassed by the way this company conducts business! I rented a car for 3 wks in Italy and returned it with no damage, and a full tank. This was verified at check-in, and I speak Italian so there was no miscommunication. A month later, I see a charge on my credit card for $218? When disputed, Auto Europa (Sicily… Read Full Review

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