Auto Europa Reviews - www.autoeuropa.it

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Latest Reviews

★★★★★

“Excellent service!”

Written on: 24/06/2015 by nadiabel (1 review written)

Very good communication, they helped us with everything we needed. Will recommend to others and with no doubt use their service again… Read Full Review

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★☆☆☆☆

“Fraude company - never rent a car here”

Written on: 19/06/2015

We arrived at Palermo and booked a car with Sicily by car (part of Auto Europa). Waited in line for over 30 minutes and then they needed a deposit on our credit card for 800 euro. Nobody walked to the car, so we checked it and everything was okay. When we returned the car on Trapani they checked the car very thoroughly. They then claimed we changed all 4 tires and we should pay for this (160 euro per tire). Of course we did not change the tires and we were not going to pay for this. However… Read Full Review

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★★★★★

“Un "gioiellino" per 4 giorni. Cortesia e professionalità”

Written on: 12/05/2015 by ELVEZIO (1 review written)

Aeroporto di Catania: Marzo 2015. Miglior rapporto qualità/prezzo. Abbiamo prenotato un'auto piccola per quattro giorni e ci è stata consegnata una 107 nuova ! Ottima, pulita, perfetta e a buon mercato. Complimenti a tutto lo Staff ! E' un piacere trovare il personale disponibile serio e preparato nonostante l'ora tarda (erano le 21:00 passate e l'agenzia era comunque piena). L’addetto al banco accoglienza è stato davvero disponibile: abbiamo sottoscritto l'assicurazione kasko e l'opzione… Read Full Review

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★★★★★

“Cheap and Good”

Written on: 04/05/2015 by vladimirct (1 review written)

I rent car from Auto europa from many times, with new cars and good quality,definitely the good choice… Read Full Review

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★★★★★

“Car rental in Pisa international airport ”

Written on: 26/04/2015 by ocin (0 reviews written)

I want to do a feedback about the excelent service that we received when we rented a car in Pisa international airport using the Sicily by Car auto europa, they really offer the best service in car rental and the best price I recomend this company if you are planning to rent a car in Pisa … Read Full Review

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★☆☆☆☆

“rented a minivan for 4 days. When returning the car,...”

Written on: 19/04/2015 by patrick.nollet (1 review written)

rented a minivan for 4 days. When returning the car, they blocked my creditcard for over 500 Euro for "tyre damage". There was nothing wrong with the tyres. Never rent a car at "Sicily by Car". You get ripped off… Read Full Review

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★☆☆☆☆

“the WORST! NEVER MORE”

Written on: 16/04/2015 by BFerraz (1 review written)

I booked a mercedez, they gave me a VW and insisted they are 'similar'. car was dirty and after 200Km of trip the oil alarm was ON. I had to do the maintenance and pay for it. Until today they do not reply to my email requesting reimbursement. NEVER MORE!… Read Full Review

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★☆☆☆☆

“Beware criminal company!!”

Written on: 09/04/2015 by algol (1 review written)

No matter how cheap it looks, it'S going to be your most expensive car hire ever! Booked car online, but at Trapani Airport the forced me to take an extra insurance which was not mentioned in their online price! Car came with no liquid for the screen wash! Had great difficulties driving when I found this out driving in the country, with no water around. Windows were smeared with fat inside, great when driving by night - that is when you notice it. Apparently I got a parking ticket somewhere… Read Full Review

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★★★★☆

“Auto Europa - SicilybyCar - Italy”

Written on: 28/03/2015 by TrinityO'Connor38 (1 review written)

I rented a car from Rome Fiumicino airport for five days last February and was pleasantly surprised to be given a free upgrade to an Intermediate category. The car - a Skoda - was excellent but more than the vehicle, I was impressed by the Autoeuropa staff at Fiumicino airport. Courteous, quick and keen to offer advice and help, for once the delay in leaving the airport while hiring a car was not a burden. … Read Full Review

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★☆☆☆☆

“Crooked company!”

Written on: 26/03/2015 by Cook94 (1 review written)

We almost got defrauded by AutoEuropa / Sicily by Car, and we are not the only ones. Firstly, they try to force you to sign the damages document before you actually see the car. We refused, made the walk to see the car, and found a bunch of scratches and dents that were not on the list provided. We had this corrected in the office before signing and getting the keys. The major problem was that they gave us a car with a broken lock on the passenger side. It was by great coincidence that, once… Read Full Review

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★☆☆☆☆

“Deducted money from CC for no reason AVOID AT ALL COSTS”

Written on: 06/03/2015 by LeslieTempleton (1 review written)

The company deducted 655 euros from my credit card 10 days after I returned the car with no explanation. They did not answer my calls or emails, and I eventually had to get a lawyer friend in Italy to write them a letter. They replied back with fake damage (a broken lock and a stain on the seat). Eventually my credit card company got me my money back which they fought to the end, they even placed 200 euros onto my credit card after I got my money back, to try and claim to my bank that we had… Read Full Review

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Hannahbananna's Comment

Written on: 26/03/2015

Almost the same thing happened to us, we had the broken lock, but thankfully by coincidence found it before we left the airport and took a photo. I'm so mad at them. I feel like cancelling my card just in case they try to get more money from us.

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★☆☆☆☆

“The worst & most expensive car hire I have ever...”

Written on: 01/03/2015 by Crabtree259 (1 review written)

As a lot of tourist, I was illegally charged after renting a car in Sicily: I have rent a car from Milan Airport. The car broke the 2nd day, without having an accident. They didn't offer he exchange, they wanted to return the car the soonest back. After a month they charged the credit card 1500 Euros without contacting me! At the moment I am fighting to get back this excess back! Just AVOID using Sicily by Car, or you will be ripped off!… Read Full Review

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★☆☆☆☆

“DO NOT RENT FROM AUTO EUROPA - SICILY BY CAR!!!!!!!!!”

Written on: 15/01/2015

If I could give this company a 0 rating, I would! DO NOT RENT FROM THIS COMPANY!!!!!! Trust all of the other negative reviews you read online... As an Italian, I am absolutely embarassed by the way this company conducts business! I rented a car for 3 wks in Italy and returned it with no damage, and a full tank. This was verified at check-in, and I speak Italian so there was no miscommunication. A month later, I see a charge on my credit card for $218? When disputed, Auto Europa (Sicily… Read Full Review

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★☆☆☆☆

“They use bogus 'damage' CC claims AVOID AVOID”

Written on: 28/10/2014 by TaniyaAndrews (1 review written)

Sicily by Car - auto europa I haven't time to get into details but in a nutshell they took about 1000 quid from my Credit card for a damaged rental car which had nothing to do with me. A few hours after picking up the car in Palermo it broke down - due to engine problems - Their own issues of ware and tare /poor maintenance of a 2 year old rental car. Apart from the nightmare in terms of time it took and extra costs i had to incur in getting a replacement vehicle from them, a month after my… Read Full Review

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★☆☆☆☆

“falsely deducted money from my bank account”

Written on: 23/10/2014 by Jamie8 (1 review written)

I hired a car at Alghero Airport in Sicily. I paid fully in advance with rentalcars.com included FULLY INSURANCE. On arrival at the airport we had to queue & wait for over 2 hours to collect the car, only to be told that the car I had ordered was not available. I was then given a 'free upgrade' to the car I did not want in the first place. At that time an imprint of one of my credit cards was taken for security reasons. When we got to the car there was only 3/8 tank of petrol, and was not… Read Full Review

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★★★★☆

“Pleasant staff, no problems”

Written on: 22/09/2014

I have used this company 4 times now in the past 18 months without any issues. Staff at Milan Malpensa airport speak very good English and are always polite and friendly. The car was exactly as requested. I did a careful check to make sure the condition of it matched the documents and it was fine. Returning it was just as straight forward. I've read many reviews and I know the company gets many poor comments but I can definitely say I have had no problems or complications. I will be using… Read Full Review

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★☆☆☆☆

“sicilybycar, auto europa , airportrentals.com”

Written on: 09/08/2014 by tgWoodard8 (1 review written)

Hi, i rented a car at Comiso airpot in sicily on 17th of july 2014 through airportrentals.com, the car was supplied by sicilybycar spa. when i went to the rental window i was told that i had to pay a 900euro deposit as a block on a credit card or else pay for extra insurance, i chose the block, i was then brought out to check the car, which i did with the agent, we both agreed the car had 2 dents to the body work and had 3/4 full petrol tank, i signed for the car and drove off. During my 7… Read Full Review

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★☆☆☆☆

“Please do NOT use Sicily by Car / Auto Europa under...”

Written on: 24/07/2014 by 388Kendall (1 review written)

Please do NOT use Sicily by Car / Auto Europa under ANY circumstances. We had booked a car with this company via bookings.com weeks ahead of our arrival in Sicily as they seemed reasonably priced and priced and convenient. We had paid about 50 Euro ahead of time for comprehensive insurance for our five-day drive. However, when we arrived at the Sicily by Car office in Messina we were told that they have no such agreement with bookings.com and that we would have to pay for insurance again. They… Read Full Review

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★☆☆☆☆

“Ripoff , Overcharge”

Written on: 11/07/2014 by meydans (1 review written)

They over charge me for 123 euros for no reason. In addition to required us 31 euros more for unconventional hours even though they knew that flight delay Beware of them!! … Read Full Review

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★☆☆☆☆

“€674 charge for no reason ”

Written on: 07/07/2014

I rented a car from Sicily by Car from Cagliari Airport in Sardinia for 2 days in June '14. I pre-payed for the car using the online service rentalcars.com and dropped the car back on time with full gas tank etc... The staff at the drop off office said that the car was fine an there were no issues. The company charged my credit card for €674 10 days after I returned the car. I wanted an explanation of what this charge was for. I tried calling the customer service centre and they told me… Read Full Review

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