Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.9 / 5
50% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT BUY”

Written on: 12/11/2014 by oyGordon285 (1 review written)

Please do not use this company they are a disgrace!! First delivery : took 6 weeks and when finally arrived the boxes were badly damaged resulting in, you guessed it, damaged goods, delivery driver explained, in his experience, that ALL Rattan Direct furniture was packaged inadequatly and customers complain everytime. Second Delivery : damaged boxes, minor scuffs only so began unpacking only to find that 2 different ranges had been sent! In addition the cushions were 2 different shades of… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/11/2014

I ordered a Florida sofa in July it arrived with odd coloured cushions. I have since rang 3 times and have received so far 2 lots of replacement cushions. I do not have a full set of the same coloured cushion yet! Rang them today as they promised a delivery in November, they said the consignment of cushions won't arrive until December! I have after numerous emails and telephone calls cancelled my order and have asked them to collect everything and refund me in full! I took out the 0% finance so… Read Full Review

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★☆☆☆☆

“Good product, however customer service is incapable”

Written on: 30/09/2014 by customer123111 (1 review written)

The parts of the product that were delivered and were not damaged were great, however trying to get rattan direct to replace / refund the faulty goods is impossible due to the unreliable courier that has failed only over 5 occasions collect the goods. Rattan will not use another courier knowing the issues and will not allow someone to send the goods back to them and add the cost on to a refund even though the customer has not had a working table for 7 weeks. They do not seem bothered by this… Read Full Review

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★☆☆☆☆

“Dreadful from start to finish”

Written on: 24/09/2014 by CathyD8 (1 review written)

Poor quality products - first delivery damaged, second delivery damaged. Customer service disinterested, still waiting on three managers to return calls in the last month. Lots of promises made, none delivered. Despite the fact that products are damaged, Rattan Direct will not process my refund until they have collected the undamaged products and they want me to ring back to request the refund. Stay well away! Worst service I have experienced in many, many years… Read Full Review

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★☆☆☆☆

“Don't ever use them !!!!”

Written on: 12/09/2014

I ordered my sofa back in June 2 promised delivery date never showed 60 mile round trip van hired 2 wasted days off work well out of pocket !! When unpacked all cushions different sizes and colours !! Numerous hours spent ringing the company promised replacement cushions now sept still no replacement and company cannot fulfil the order !!! Item is now being returned and lucky finance cancelled !! Was suggested I could order again next season !!! The answer to that is never !!! Wished I had… Read Full Review

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★☆☆☆☆

“Don't deal with this company”

Written on: 25/08/2014 by IsabellaChapman475 (1 review written)

Placed order way back in February and decided to take out their 12 month interest free option. Same story as everyone else really with regard to false promises and no delivery so I cancelled the order, relieved that I hadn't paid any money up front. Lo and behold, discovered yesterday that the finance company had taken an instalment payment out of my account! When I contacted the finance company they promised to investigate but from the sounds of it, this is not the first time this has… Read Full Review

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★☆☆☆☆

“terrible customer service, go elsewhere !”

Written on: 22/08/2014 by Angelaq307 (1 review written)

One week after delivery still chasing missing parts, on hold for up to 30mins before I give up. When you finally do speak to them, utterly clueless and disorganized. DO NOT BUY FROM THIS COMPANY, GO ELSEWHERE and spare yourself the pain!!… Read Full Review

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★☆☆☆☆

“Worst customer service ever !”

Written on: 19/08/2014

Ordered 2 rattan sofas, waited and waited for delivery on 2 separate promised delivery days ...... Failed to show up ! No excuses or explanations, impossible to get hold of anyone to actually speak to. Life is to short to bother with this company !! Have now cancelled order .... Waiting to see how long before I receive refund. Wish I had read online reviews before ordering ....... Definitely would not have placed order. Disgusting attitude towards paying customers...... non-existent customer… Read Full Review

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★☆☆☆☆

“Shocking!!! Avoid! Avoid! Avoid!”

Written on: 17/08/2014

We were skeptical given some of the online reviews so we went to the showroom in Farnworth to voice our concerns before placing an order. We were assured the dining set we wanted was in stock .. Even showed us the inventory to prove there was 19 in stock and allocated one to us. Rang today to confirm they would be delivering on Tuesday and told they were out of stock.... Only good thing was she couldn't process our refund quickly enough ... Clearly had lots of experience at it! Shocking service… Read Full Review

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★☆☆☆☆

“Rubbish Product, Rubbish Customer Service.”

Written on: 14/08/2014 by BPG77 (1 review written)

The Marbella Sofa set was delivered eventually and upon inspection was ok, that's where the fun begins, to put together pretty simple bolt, washer into aligning hole, well if the holes line up off course, I found on 3 pieces of my furniture holes were skewed meaning the bolts don't line up as they should, brute force needed. The Glass table I have had 2 of now as the original had a oil stain mark on it which would not clean out, second table delivered and same issue also no fixtures (nuts or… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 11/08/2014 by mzKemp42 (1 review written)

We ordered and paid for garden furniture in May, the delivery dates have been cancelled twice. Absolutely appalling service, would definitely not recommend this company. We are travelling to their show room tomorrow to demand a total refund, then a complaint to trading standards… Read Full Review

Ezmozo's Comment

Written on: 11/08/2014

Just happen to come across this review site just in time. I was about to place a big order having spoken with one of the sales team member today (11-08). I would be most interested in your experience of your visit to their show room ie the quality of the show room, sales staff, quality of the product in the show room etc etc.

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★☆☆☆☆

“NO Communication. Endless Delays. Barcelona Cube Set”

Written on: 09/08/2014 by vnJordan26 (1 review written)

We ordered a Rattan Direct Cube at the beginning of May and were told that it would be delivered the last week in May. We are still waiting. There has been no communication from the company since our original order confirmation. Emails are never answered and after spending endless time calling their customer services, it has proved to be a waste of time. The customer service team are friendly enough on the phone but are only giving lip service. So far everything they have promised has not… Read Full Review

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★☆☆☆☆

“Don't buy don't deliver waiting since May ”

Written on: 09/08/2014 by Annikaz274 (1 review written)

Recommend contacting trading standards office if you have not had a delivery - we really liked the look of the product online and design - as my birthday present were really excited about receiving in it in May - however have had numerous dates given to us since nd waited for 2 to 6 hours each time including today from 10 to 12 alledgely for n overnight delivery - customer services staff appear to be very friendly and firm but the result is no delivery this is 3 months after the order - having… Read Full Review

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★☆☆☆☆

“Very very poor service, damaged product”

Written on: 06/08/2014 by Craig169 (1 review written)

I ordered over £1000 worth of furniture in May and have received some of my order a couple of weeks ago (faulty!!) When it was unpacked and i discovered it was faulty i rang them and got an answer-advised to email photos to the sales team (08/7/14). Since then i have not been able to get hold of them. I have sent 3 emails, requested a call back on the website and tried phoning countless times with no success. I am so frustrated and angry as we have had a lovely summer and i have not been able… Read Full Review

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★☆☆☆☆

“Go elsewhere, poor quality product,fail to refund your...”

Written on: 04/08/2014

We ordered an Ascot sofa set from Rattan Direct after waiting over two months for the furniture we agreed to take a partial delivery of the sofa and two chairs. When they arrived the metal sofa frame was bent out of shape and one end appeared to have been dragged around the factory. Rattan Direct agreed to take the furniture back and refund, but only after several phone calls and emails. It is now over two weeks since the product was returned and we have still not received our refund despite… Read Full Review

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★☆☆☆☆

“Compulsive liars, cannot provide goods and steal your...”

Written on: 03/08/2014 by Heathermcc (1 review written)

This company is beyond a joke, they continually lie to you and cannot provide your goods. I wish I had read these reviews before placing my order. My story is very similar to everyone else's , phoned before hand to check availability and was promised a delivery date for the end of May, end of May came and no furniture, no contact from them, I had to continually chase them for three months. They kept putting back our delivery date until finally I was told 'I don't know why they confirmed those… Read Full Review

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★☆☆☆☆

“NOT A COMPANY YOU SHOULD DEAL WITH”

Written on: 01/08/2014 by Ally143 (1 review written)

Ordered and paid in March 2014 and still waiting on 1st August with several broken delivery promises. Absolutely no customer service only lies lies lies. If you deal with this bunch good luck! … Read Full Review

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★☆☆☆☆

“I should have taken note of all the negative reviews!!”

Written on: 01/08/2014 by AlanJenki (2 reviews written)

I rang them (held for ages) checked stock and what I wanted was in stock. They said place your order online and phone straight back so I did. Booked delivery for about 10 days later. Even received a courier from the (alleged) courier saying that they'd be with me on the arranged date. Rang them the day before to ask for a time slot only to find that I'm not even getting a delivery, not only that but they said there's no scheduled delivery! Phoned Rattan direct and from here on it was impossible… Read Full Review

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★☆☆☆☆

“Rattan Direct a Joke Rattan When We Feel Like It...?”

Written on: 26/07/2014

After placing my order and foolishly paying for it on the 7th may 2014 we are still awaiting delivery of our garden furniture it's now the end of July and tried on numerous occasions to contact what I can only describe as non existent customer service run by people whom don't give the slightest about you and your order.. As I've tried on more than 10 times to contact them and get promise after promise of delivery dates there conus tomes service manager is a disgrace as he or any of his so… Read Full Review

Rachelnorth's Comment

Written on: 27/07/2014

Order from brooks rattan garden furniture in Essex instead they are excellent I had the same problems from R D.

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★★★☆☆

“Not bad product, unfortunately poor customer service”

Written on: 25/07/2014 by Anna_surrey (1 review written)

I ordered my garden set on Thursday and the delivery happened on Sunday - well done I thought! The driver was very nice and apologetic for being late (9pm) - his car broke down but he made an effort to complete delivery regardless, which was much appreciated. The following day, the table turned out to be utter rubbish and impossible to assemble. It took a while to replace it with a different model, but it was eventually done after two weeks of constant chasing on my side. Apparently the new… Read Full Review

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