Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.8 / 5
384
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor quality overs”

Written on: 19/09/2016 by 49niner (1 review written)

i early spring of 2016 I purchased an Ascot three seater garden sofa set for just under £900 it included "free" covers. After a few months the covers had faded and now six months later they have holes in the covers where the fabric has deteriorated in the sun. I contacted Rattan today complaining about the covers asking for a replacement but they said as they were free they were not covered by a guarantee !!!! Nothing is really for "Free" these days the cost of the free cover was already… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 11/08/2016 by JaysonPurcell (1 review written)

Worst customer service ever they do not answer phone or emails they take your money and do not deliver . BEWARE Do not order from this company Still not received order … Read Full Review

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★★★★★

“Service and quality”

Written on: 18/07/2016 by Patterson27 (1 review written)

Very pleased with goods and impressed with the service I received. Everyone I spoke to was polite and helpful . I was kept informed of the progress of my order and would highly recommend Rattan DIrect… Read Full Review

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★☆☆☆☆

“12 weeks of waiting. Promised delivery in 4 weeks!”

Written on: 20/06/2016

I placed an order on the 3rd May 2016 to be delivered 4 weeks from that date, on the fourth week I recieved an email saying they didn't have the product and it would be another 4 weeks until I receive my product. I accepted this delay through gritted teeth. Once again on the 8th week of waiting I recieve exactly the same email. It's a bloody joke of a site and customer service! I never write reviews but never have I been so outrage with the customer care!… Read Full Review

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★★☆☆☆

“Broken chair.”

Written on: 02/06/2016

Waited 6 weeks for conservatory furniture. 2 days after delivery, we had visitors a friend sat in the chair (he had had knee surgery 4 weeks previously) chair collapsed, piece of wood holding seat was really rough and split right down the middle, screws holding this wood were not long enough. Have waited a further 5 weeks for replacement chair and I've had to do the e mailing to them, still have to wait a further 2 weeks for delivery of replacement chair. Product rubbish, service from… Read Full Review

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★★★★☆

“Great price and received goods!”

Written on: 18/05/2016 by SBW85 (1 review written)

I had already ordered from Rattan Direct when I read the reviews on this site and started to worry about whether I would receive my order or not. I have to say, the only thing I can criticise is that I had to phone them to arrange delivery after waiting 3 days for someone to contact me. The website did say 'Order now for a 3 working day delivery' and it also stated that someone would be in touch 24 hours after your order was placed to arrange delivery - this didn't happen. However, after I… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 24/04/2016 by xfCarson261 (1 review written)

How they actually stay in business is beyond me Broken promises with nothing delivered weeks after placing order I cancelled order and bought from another more reputable company They delivered my order within 2 days … Read Full Review

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★★☆☆☆

“Ridiculous Review”

Written on: 09/10/2015 by StaggeredatStupidReviews (1 review written)

I do not believe that some people can write review on a product that they have never even ordered. This whole review thing is really staggering in that it give the most unlikely people an opportunity ti place stupid comments. Really - just get a life. If you half wit reviewers cant do better than that then don't write anything at all. All you do is mislead the rest f us with your foolish comments… Read Full Review

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★☆☆☆☆

“never delivered”

Written on: 02/10/2015 by 112Morgan (1 review written)

never even attempted to deliver furniture on arranged day, could not care less even though order over £1000. Absolute disgraceful attitude… Read Full Review

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★☆☆☆☆

“Be prepared for problems if you buy from Rattan Direct ”

Written on: 01/09/2015

To detail my experience would turn into a novel but briefly upon placing the order I was told delivery would be within 2 weeks - it wasn't! It took 4 attempts to fulfill the delivery so that was 4 days of me waiting at home. On one occasion when I had been promised delivery Rattan knew it wasn't out for delivery but never bothered to tell me: on another occasion they reassured me all day it would be delivered - it wasn't. The 3rd time it was very late because Panther Logistics (who have many… Read Full Review

Veehooly's Comment

Written on: 09/09/2015

Interestingly, your review could be written by me. Delivered to wrong address, arrived a week later, Rattan knew that I was waiting and despite me giving the right address they waited for me to ring again as they had subsequently lost the address.

The goods are damaged, both chairs, I had to take photos and send them in to them and they as much as accused me of lying about the damage, said that they had never had this complaint before. The guy who answered the phone to me on the 2nd call I made denied having spoke to me already and on the 3rd occasion, I said hi is that XXXX and he replied 'erm it could be yeah' . I'm now waiting for the chairs to be collected and the money refunded.

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★☆☆☆☆

“Conservotory furniture”

Written on: 15/08/2015 by Sharonbranton (1 review written)

I am very disappointed with rattan direct after looking through various sites found this one and tried to place an order only to be told item will not be in stock until next year… Read Full Review

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★☆☆☆☆

“reviews are here for a reason,too late reading once...”

Written on: 20/07/2015 by anyatall (1 review written)

2 1/2 months of damaged part orders,failure to show, abusive customer (couldn't) care,even more damaged deliveries with wrong colours and sizes and then giving me a run around via paypal and refusing to refund for an item that still has not been delivered as per the contract with them when they took over £1000 from my account then ignore you.i don't actually think they really have a manager as hes never there.mon wed fri hes on holiday. I see it like this IF YOU DIDNT RUN YOUR BUSINESS LIKE A… Read Full Review

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★☆☆☆☆

“Poor quality control, again and again.”

Written on: 18/07/2015 by 94Ross (1 review written)

I ordered four items two weeks ago. One arrival, three had to go back because of manufacturing errors. A week later, I was told that the replacements would be arriving in two separate deliveries on consecutive days (making it three days that I've had to wait in for deliveries). When the first of these deliveries arrived today, the glass of the table was terribly marked (not possible to clean the marks off) and the footstool was warped so that it wouldn't fit underneath the table where it is… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM RATTAN DIRECT!!”

Written on: 16/07/2015 by JILLYB1 (2 reviews written)

I need to warn others about the appalling service, or lack of it from rattan direct. I ordered my furniture a conservatory set and paid in full for it in March with a Six week delivery promise. I also ordered some matching items through IDEAL HOME SHOW SHOP with a four week delivery promise ( they were not in stock at On the Rattan direct website) and only found out later that they were also supplied by Rattan direct. Long story but the basics are a delivery day was sent to me and I took the… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 29/06/2015 by CalvinFowler (1 review written)

Ordered 27th May. I had to call to get confirmation of whether items were In stock, despite email saying that someone would be in contact. Not too much of a problem, but an indication of things to come. Order sent out by late June so only a month to wait (although they take your money when you place the order). My biggest issue was with their delivery and their customer service. Delivery company (Panther) failed to deliver in allotted time slot. Rattan Direct told me that it was now my issue… Read Full Review

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★☆☆☆☆

“Do Not buy from this company. Worst ever”

Written on: 25/06/2015 by Ffjbbn (1 review written)

Quoted four weeks on enquiry. Paid for item, received confirmation email quoting 6 weeks. Week later received email quoting 10 weeks. Received another email after 6 weeks stating delivering w/c 23 June, took day off after confirming date then received email after chasing several times that now delivering w/c 30 June. Customer service is probably worst I have ever encountered. Blamed everything else but there own incompetence. Talked over me continually gave me nothing but excuses. Complete and… Read Full Review

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★☆☆☆☆

“BAD customer service”

Written on: 24/06/2015 by lrallen (1 review written)

Where do I Start? Furniture ordered 25/5/15. Delivery date 2/6/15. Great I thought but NO. On 2/6/15 no contact on 4 hour delivery and no tracking number tried to phone but after holding on for 45 minutes I gave up and emailed. Got reply saying deliver not happening Got an email on 3/6/15 a problem with courier and logistics will contact re new delivery date. Heard nothing. On 7/6/15 got email asking for feedback on purchase, replied I haven't received furniture yet. Called on 9/6/15 and… Read Full Review

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★☆☆☆☆

“No no no don t buy there!!!!!!!!”

Written on: 11/05/2015 by SimeonLancaster (1 review written)

Buy a garden suit few month ago been promise next day delivery still waiting no any customer service at all. Better pay bit more and have it stray away if read the review on this site will never purchase it, don t do the same mistake… Read Full Review

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★☆☆☆☆

“WARNING! DO NOT BUY FROM RATTAN DIRECT! ”

Written on: 09/05/2015 by nickyvaksdalwaslittle (1 review written)

My experience with Rattan Direct has been the worst I have excperienced in all my 48 years. I ordered online mid April and recievd an email to say 3 items would be out of stock until end of June. I called to arrange a part delivery for a day (Wed) I was home and recIevEd an email at 09:40 on the day of delivery to say there had been an error and my goods would be delivered the following day (Thurs)! I called to complain that I had taken a day off work and wouldn't be home the following day… Read Full Review

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★☆☆☆☆

“Don't do it!!!!!!!!!”

Written on: 30/04/2015

It's been over 7 months now and the cushions for our corner sofa have still not been deluvered. Delivery failed due power cut, delivery cancelled, delivery recalled due shading issue. Customer service team are virtually useless, even when you get a name who promises to take ownership of the problem nothing happens. Managers are never available. They could do nothing. Just be warned, no matter how attractive it looks if you have a problem then you'll regret ever spending a penny with… Read Full Review

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