Rattan Direct - www.rattandirect.co.uk Reviews
Latest Reviews
★☆☆☆☆
“DO NOT BUY FROM THIS COMPANY”
Written on: 19/05/2013
I ordered an Ascot Sofa set and I did not suspect anything wrong and in fact it arrived 5 weeks later. The delivery company were very helpful. Once I had opened the packages I found the glass off the table was badly chipped. I have written 4 times add tried to phone on numerous occasions but the phones and emails are not answered. I have even left answer phone messages but no one has called back. All in all, lesson learned and I shall not be purchasing from them again. I wouldn't... (read more)
★☆☆☆☆
“DO NOT BUY FROM THIS COMPANY”
Written on: 18/05/2013 by Sue Lansdell (1 review written)
I ordered an Ascot Sofa set and I did not suspect anything wrong and in fact it arrived 5 weeks later. The delivery company were very helpful. Once I had opened the packages I found the glass off the table was badly chipped. I have written 4 times add tried to phone on numerous occasions but the phones and emails are not answered. I have even left answer phone messages but no one has called back. All in all, lesson learned and I shall not be purchasing from them again. I wouldn't... (read more)
★☆☆☆☆
“Keep away from this supplier”
Written on: 18/05/2013 by Richcul (1 review written)
having ordered the 9 piece cube set, I tried to call, email on numerous occasions with no response from Rattan direct, when someone finally picked up the phone I was able to arrange for the furniture to be delivered some two weeks after the order being placed. The furniture was delivered and guess what, it was both damaged and incomplete................ Since then, I have tried to call and email without any response and don't know whether this issue will ever be resolved I wouldn't... (read more)
★☆☆☆☆
“There may be a problem”
Written on: 18/05/2013
We bought some furniture which came damaged and have tried constantly to get through on one of the phonelines without any success. Now found there is a CCJ outstanding. Have they gone bust? (read more)
★★★★★
“BE PATIENT”
Written on: 17/05/2013
TO ALL CONCERNED – BE PATIENT Like other customers, initially I was concerned that I didn’t receive an email confirmation of my order, and nor had they contacted me regarding delivery dates. After many attempts I finally got through to the company and explained my concerns. They were more than apologetic and assured me that they were doing their very best to resolve the situation. They also managed to recover my order for the Florida 6 pcs and forwarded me a copy invoice for my... (read more)
Rattandirect's Comment
Written on: 18/05/2013
Thank you for your patience and understanding with regards to the delay in receiving your order.
As you quite rightly pointed out, we have recently transferred our Inventory Management System to a new order processing software database as well as upgrading our phone network.
We have had teething problems and we are working hard to resolve all order issues and to get everything back on track.
We are pleased that you are happy your goods and thank you for your custom.
Kind Regards
RattanDirect
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★☆☆☆☆
“Company no longer in operation?”
Written on: 17/05/2013
We received the smaller part of our order, but no word as to the rest(despite money being taken). Suffice to say, I have had no response to multiple calls and emails. It seems likely the company is no longer fulfilling it's responsibilities and would not recommend you enter any transaction with this firm. (read more)
★★★★★
“one happy customer”
Written on: 16/05/2013 by HELCA
I was getting very worried about my order, after reading all the reviews. Maybe I am just very lucky I didnt have any problem with this company. I had my garden dining set plus parasol delivered this morning and I am relieved. I RECEIVED GOOD CUSTOMER SERVICE. The table and chair are really good make and so far I am very happy with it. (read more)
★☆☆☆☆
“Terrible”
Written on: 16/05/2013
Everything on this review website is correct. Bad service, no communication whatsoever. Do not deal with this company. (read more)
★☆☆☆☆
“I ordered furniture on 10 May and, because the first...”
Written on: 16/05/2013 by earmour
I ordered furniture on 10 May and, because the first order was not confirmed, inadvertently placed a second. The company has not responded to my email cancelling one of the orders, my voicemail messages or my calls to any of the three numbers mentioned on their web page. I contacted my credit card company yesterday who had heard a 'rumour' that the company had gone into administration. I can find nothing on Google or Companies House to suggest this though. Luckily I paid through my... (read more)
Rattandirect's Response to earmour's Review
Written on: 18/05/2013
Mrs A
further to your email, i can confirm that the duplicated order has been cancelled.
Your items are scheduled for delivery on 24th May.
I can also re-assure you that any 'rumour' regarding RattanDirect is false and the company is trading as normal.
Kind Regards
RattanDirect
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★☆☆☆☆
“WORST CUSTOMER SERVICE EXPERIENCED”
Written on: 16/05/2013
I've tried chasing my order. Only sales calls are answered. Emails are not responded to. This is the worst customer service I have ever experienced. Very frustrating. Very annoyed. I suggest to all - DO NOT BUY from this company. (read more)
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Showing 1 - 10 of 121 Reviews
★☆☆☆☆
“I feel stupid; I did not read reviews before I placed...”
Written on: 15/05/2013 by VJSULLIVAN (1 review written)
I copy the email I sent on Monday 13th May to which I have had no response... Further to the telephone conversation I had with your customer service department this morning (during which I was told that an email confirming that my delivery was now scheduled for Saturday 25th May would be sent) it seems that I will have to do it myself. I was also told that my complaint would be passed to the customer services manager in relation to compensating me for the inconvenience of taking a day... (read more)
Rattandirect's Response to VJSULLIVAN's Review
Written on: 18/05/2013
Mrs Sullivan
sincere apologies for the delay in getting your items delivered to you.
I have checked our system and can confirm that the delivery is indeed scheduled for Saturday 25th May.
One of our team will be in contact you shortly.
Kind Regards
RattanDirect
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★☆☆☆☆
“Nightmare. Do not use!”
Written on: 15/05/2013 by keenesmum (1 review written)
Ordered a dining set for over 900 pounds at the start of April. They do not answer calls or emails, so disappointed. Do not make the same mistake! (read more)
Rattandirect's Response to keenesmum's Review
Written on: 17/05/2013
We are sorry to hear that you are unhappy with the level of service you have received.
If you would provide your name, postcode and order number we will look into the matter and get back to you as soon as possible.
Kind regards
Rattan Direct
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★☆☆☆☆
“The worst company i have ever dealt with!!!!!!!!!!!!!”
Written on: 15/05/2013 by davyhutch (1 review written)
I ordered a 2 seater Ascot sofa on the 22nd April (Order Number SO3685)and was given a delivery date of the 4th May. If you have read the other reviews you will have guessed by now it never arrived. I have made over 20 phone calls and left 6 messages you will have guessed again no response. I have e-mailed on 4 occassions and guess what, no response. I have now instructed my credit card company to reclaim my money. The only real reason i am writing this review as it seems to be the only way... (read more)
Rattandirect's Response to davyhutch's Review
Written on: 17/05/2013
We are sorry to hear that you are unhappy with the service you have received.
If you would like to supply your name, post code and if possible order number we will look into this matter and respond as soon as possible.
Kind regards
Rattan Direct
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Davyhutch's reply to Rattandirect's Comment
Written on: 18/05/2013
How can you find the time to respond to a review site but you do not respond to any of your customers directly?
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★☆☆☆☆
“terrible service”
Written on: 15/05/2013
Ordered a sofa set. It was meant to be delivered within 5 days but have heard nothing. Cannot contact the firm by phone (they don't answer) or email (they don't reply). Don't use this firm. (read more)
Rattandirect's Comment
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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★☆☆☆☆
“Awful customer service ”
Written on: 14/05/2013
You get no response from this company, we have half a garden furniture that we cannot use! And are still awaiting the rest, you can't get through on the phones. I have logged a written complaint to have received no response also. Do not use this company appalling customer service the reviews on their web page are clearly fabricated! (read more)
Rattandirect's Comment
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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★☆☆☆☆
“Florida Corner Set”
Written on: 14/05/2013 by jawatts1950 (1 review written)
We had a set deliverd last year on time and an initial problem with a couple of the units was sorted out effeciently. However, one of the zips on a cushion has broken and initially I was told that this would be dealt with and that I would be rung back the same day. Now three weeks have gone by, they have not replied to two emails and I have been totally unable to get through on the phone. Please be very wary of dealing with this company. (read more)
Rattandirect's Response to jawatts1950's Review
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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Jawatts1950's reply to Rattandirect's Comment
Written on: 15/05/2013
Although this has all been given to you three times, once on the phone and the other two times by email it is Florida 6 PC Corner set (Fabric: choc and coffee) Inv No 893577 2/7/12. Postcode: PO20 8HG.
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Rattandirect's reply to Jawatts1950's Comment
Written on: 15/05/2013
i believe i have your details.
One of our team members will contact you shortly.
Regards
RattanDirect
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★☆☆☆☆
“Ascot sofa set”
Written on: 14/05/2013 by juliasol (1 review written)
Do not use this company!!! My Sofa set have not been dispatched and delivered. After numerous emails and phone calls, I am unable to get in touch with retailer to find out what happened to my order - no one responds to my emails and phone line is constantly busy/on hold. I am seriously doubting the retailer and would not recommend Rattan Direct (read more)
Rattandirect's Response to juliasol's Review
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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★☆☆☆☆
“ASCOT SOFA SET”
Written on: 14/05/2013
I am very worried, I ordered my sofa set end of April, my husband spoke to someone at Rattan Direct at the beginning of last week and was told it would be delivered on Friday 10th May, It didn't turn up, the constant sign at the top of the web page saying they have only 1 phone line working has been there for over a week, a busy company would have had this repaired very quickly. We rang all day Friday, a total of 8 times, waiting 17 minutes each time before it said leave your details. 8am... (read more)
Rattandirect's Comment
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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★☆☆☆☆
“Do not buy from this company”
Written on: 13/05/2013 by Paulgran (1 review written)
Broken furniture Several missing items No reply to emails No one ever answers the phone We are going to trading standards DO NOT USE THIS COMPANY (read more)
Rattandirect's Response to Paulgran's Review
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far. Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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★☆☆☆☆
“Do not use this company - no service whatsoever!”
Written on: 13/05/2013
Having read the current reviews on this company I can only reiterate everything that has been saiid. No response from phones or emails and no courtesy calls to update .... Nothing. As with some other reviewers having paid two months ago for my order I am now very concerned. I will email yet again with my contact details but please Rattan Direct give me a call. My order number on the first acknowledgement email on the 4 March with payment is 100001508, a further email indicating delayed... (read more)
Rattandirect's Comment
Written on: 15/05/2013
Thank you for you comments.I believe that we have found your details and a member of the RattanDirect team will contact you today and help resolve any issues that you have.
Many Thanks
RattanDirect
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Rattandirect's Comment
Written on: 16/05/2013
We have tried to contact you by telephone but there has been no reply. Our records show that your cushion was delivered on the 14th May. Please can you confirm receipt and let us know if there are any further problems.
Thank you for your patience.
Rattan Direct
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Showing 11 - 20 of 121 Reviews
★☆☆☆☆
“No contact!”
Written on: 13/05/2013 by Philippa49 (1 review written)
We ordered a cover for a cube set. We have had no contact from the firm. They have not responded to any emails we have sent and the phone lines are constantly busy. It seems to me that this company was ok last year but now maybe they are having serious problems as loads of the reviews are bad. Please contact me! (read more)
Rattandirect's Response to Philippa49's Review
Written on: 15/05/2013
We are sorry to hear that you have been unhappy with the level of service so far.
Could you please leave a few more details regarding your order. eg order no. or postcode, so that we can look into the matter and respond to you directly to resolve any issues.
Kind Regards
RattanDirect
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Philippa49's reply to Rattandirect's Comment
Written on: 15/05/2013
The order no is 1000002428. It was ordered 26April.
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Rattandirect's reply to Philippa49's Comment
Written on: 15/05/2013
Dear Sir,
I can confirm I have looked into your order and have scheduled its delivery for Tuesday 21st May.
Kind Regards,
Rattan Direct Ltd.
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Philippa49's reply to Rattandirect's Comment
Written on: 15/05/2013
We will await it eagerly!
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★☆☆☆☆
“Appalling Customer Service”
Written on: 13/05/2013 by Cheryl66
Ordered 2 sofas on 16th Feb on interest free credit. Despite several calls to Rattan Direct, no delivery date has been forthcoming. We were told on numerous occasions that we would receive a call back but this never happened. We did receive 1 email to say there was a problem with the supplier of the sofa cushions and that they would get back to us at the end of April. This did not happen and after several unsuccessful phone calls to try and get an answer about the status of our order, we... (read more)
Rattandirect's Response to Cheryl66's Review
Written on: 15/05/2013
We are sorry to hear that you felt the need to cancel your order due to your experience with RattanDirect.
Please be assured that we take all customer issues seriously and are working hard to resolve our call centre problems. We are also in constant communication with all our of suppliers to guarantee continuation of supply of goods to all our customers.
Please accept our apologies and if you would care to leave your order details a member of our team will contact you directly.
Many Thanks
RattanDirect
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★☆☆☆☆
“contacting rattan direct”
Written on: 13/05/2013
i had been having exactly the same problems with my order of garden furniture. i had ordered and paid for it in full and it was due to arrive on 3 may. i took the day off and waited all day and could not contact rattan direct via the telephone i emailed and got a reply saying it was not going to be delivered due to courier technical problems. they rescheduled for 10 may and told me to email on the 9 may to double check that it would be arriving I was not happy with this but could not do... (read more)
★☆☆☆☆
“Dreadful service, appalling customer”
Written on: 12/05/2013
Have been speaking to my very, very distressed cousin. You have taken payment from her but not delivered twice when promised and no contact/apology/explanation from your company. Can you please contact her today about her order number S04088. (read more)
Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
Thank you for contacting us here at Rattan Direct Ltd. I have located this order and will be in contact in due course to discuss this matter further.
Kind Regards,
Rattan Direct Ltd.
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★☆☆☆☆
“Stay well away!”
Written on: 12/05/2013
Placed an order 7 months ago for over £1,000 worth of furniture and still haven't had the full delivery. I thought the prices were reasonable but even at half the cost we paid it wouldn't be worth the stress they cause you. Constant delays and excuses with no support and very little communication from the Company. Promises of deliveries that never arrive, no answer to phone calls or emails and no offer of discount for the problems experienced. We now have the task of trying to return all... (read more)
Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
I would like to apologise for the difficulties you have experienced dealing with our company thus far. I would personally like to look into your specific case more succinctly. If possible, could you provide me with an order number and I can ensure a member of customer service team can contact you to resolve this situation.
Yours sincerely,
Rattan Direct Ltd.
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Reviewsj's Comment
Written on: 12/05/2013
I sent an email to sales@rattandirect.co.uk at 6.30pm on the 9th May with details of the problems experienced along with my order number. If this is not the correct email address to use then please let me know the correct address and I will resend the original message.
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Rattandirect's Comment
Written on: 13/05/2013
Dear Sir/Madame,
unfortunately, we have received a high number of e-mails around this time so it is difficult to track yours down. I urge you to re-send the e-mail with the heading 'CUSTOMER SERVICE REVIEW CENTRE' and I will personally ensure I handle your case.
Kind Regards,
Rattan Direct Ltd.
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Reviewsj's Comment
Written on: 13/05/2013
I have now re-sent the original email with the suggested subject title and hope to hear from you soon.
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Rattandirect's Comment
Written on: 13/05/2013
Dear Sir,
Thank you for your co-operation. I can confirm I have received your e-mail and will be in touch shortly.
Kind Regards,
Rattan Direct Ltd.
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Reviewsj's Comment
Written on: 15/05/2013
I still haven't received any form of contact from Rattan Direct. Can you advise on the likely date when you will contact me? I was under the impression that you would be giving this matter urgent attention?
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★☆☆☆☆
“Delivered 1 wrong sofa rather than 2 correct ones and...”
Written on: 11/05/2013
I have ordered 2 sofas and waited in last week for delivery. They came with wrong furniture. Waited in again this week and they have delivered wrong sofa, 1 sofa and a table with no legs. I have called and called and sent messages as well as left them. I'm a journalist for National PressAssociation so will be writing a review if not sorted in 3 days. Please post more comments to publish. Speaking to TSA they suggest you all claim refund on credit cards (read more)
Billybobbud's Comment
Written on: 11/05/2013
i would write a review anyway this company is a joke .This company needs to be name and shamed so if you could do this it would be great and all the people you would save by not using this company.I was the lucky one, cause i cancelled my order after waiting two weeks cause i new something was't right
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Rattandirect's Comment
Written on: 12/05/2013
Dear Mrs,
I believe we have spoken this morning. However, I would like to extend my apologies for the troubles you have had with us and can only thank you for your co-operation earlier this morning.
Kind Regards,
Rattan Direct Ltd.
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Shoppingdaisy's Comment
Written on: 12/05/2013
I finally made contact this morning. The company have agreed at no cost to me to collect the wrong furniture that they delivered. My husband who is a press photographer has photographed the furniture with no legs and the chips to it to ensure that we are covered.
Rattan Direct have assured me that once it is collected and returned to them I will have an immediate reimbursement on to my credit card. The furniture is needed for my wedding reception so I have had to find something else at very late notice. Before I comment and review I'm waiting to see that they hold their word and credit me the full amount that I paid including the additional £25 delivery fee.
The manager that I spoke to was very accommodating and apologetic and I made him aware of the reviews that are on this site. It's now just a awaiting game. A very stressful time made even more so without necessity. Lets see.
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★☆☆☆☆
“Company is a joke!!”
Written on: 11/05/2013
Ordered furniture 2/5/13, no contact from them regarding their promise of delivery in 5 days. Finally got through on telephone, when I spoke to an advisor, who asked if she could call me back, once she had checked it was in stock. She did call back, and we arranged a time for delivery on 10/5/13. They did not turn up, and I called to ask why. Spoke to Vicky, who told me it was out of stock. I asked to speak to supervisor (I had taken day off work for delivery). She then came back to tell me... (read more)
★☆☆☆☆
“Awful!”
Written on: 11/05/2013
Ordered (and paid for) garden furniture which wasn't delivered. Kept trying to telephone (no answer) and email (no reply). Was getting really worried that firm had gone bust, when order finally arrived. Very stressful transaction. This has put me off buying items online. (read more)
Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
I can only apologise for the stress you have experienced with your order. If there is anything you would like to discuss then please leave your order number or a means of locating you within our system. Furthermore, I can only hope that you enjoy your purchase.
Kind Regards,
Rattan Direct Ltd.
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★☆☆☆☆
“DO NOT USE RATTEN DIRECT YOU HAVE BE WARNED”
Written on: 10/05/2013
having bought a ascot suite, it arrieved on time, but the three setter settee has only two cushions and a chair has its outdoor cover missing.I phoned to make them aware got through they said they would send them out that week. NOW three weeks later after a email and phone call every day (not answered) no contact or reply. any body havingh problems with them should notifie standard of fair trading these are not a repitical company. I am tring to get my money back but you cant contact them... (read more)
Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
I can only apologise for the trouble you have had with your order. I would be more than happy to look into this for you if you are willing to provide me with an order number or a means of finding you in our system. Then I will personally ensure your case is dealt with.
Kind Regards,
Rattan Direct Ltd.
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Johnjones171's Comment
Written on: 12/05/2013
This is the first time in two weeks you have replied to any contact this I find disgusting & the amount of stress it has caused.
The order no SO2625
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Rattandirect's Comment
Written on: 16/05/2013
We are sorry that the service you have received has not been as expected.
The items you have ordered have been out of stock but are expected to arrive with us by week ending 24th May. We should be able to arrange delivery from Tuesday 28th May. Please advise which date would be convenient.
Kind regards
Rattan Direct
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Johnjones171's Comment
Written on: 16/05/2013
The preferred delivery date is the the 31/5/13.
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★☆☆☆☆
“Extremely worried customer”
Written on: 10/05/2013 by jaydetiffani (1 review written)
I ordered 2 sofas on the 1st March 9 weeks ago and a few weeks later a side table and to date have only received the side table which had no bolts to assemle and no glass for the top. I have since read the reviews on this site and am very worried about the stability of this complany. I paid in full for goods at time of ordering. I have sent numerous emails an tel with no success. I have a birthday celebration this weekend and had ordered in plenty time to allow for this. I am very worried... (read more)
Rattandirect's Response to jaydetiffani's Review
Written on: 11/05/2013
We are sorry it has taken so long to get back to you, we are finding it hard to find you on are new system we have implemented, please contact us to enquire more in depth about your own issues, and we will do everything in our power to correct any outstanding issues with your order. Again we would like to apologise for any inconvenience this may cause to you, but we will do our utmost to correct our mistakes.
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Showing 21 - 30 of 121 Reviews
★★☆☆☆
“INCOMPLETE ORDER WITH NO PROOF!”
Written on: 10/05/2013 by EllieRachael (1 review written)
I ordered an Ascot furniture set last week and to be fair it was delivered as promised with plenty of correspondence with the courier as promised. However upon placing the order I was informed the table and 2 foot stools (which is what appealed to me most about this set and this company) would be coming from China in July... I said I would not pay £700 for a set with no table and I was told I could have a temporary table until mine with footsttols arrived in July, so hence I paid in full. ... (read more)
Billybobbud's Response to EllieRachael's Review
Written on: 10/05/2013
you will not get a reply to your email they never do.If you paid by credit card you wlll be safe and you should of got a copy of your invoice.the comapny is terrible i called them over my sofa and coffee table told me the coffe table was not in stock till the end of may i cancelled my order straight away and ask for a refund got the money put back in my bank today.This company is treating people like fools.Something is going .i have now just ordered a new sofa from a better company who answered the phone straight and have a good reveiws .i hope you get it sorted but something need about this company
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Rattandirect's Response to EllieRachael's Review
Written on: 11/05/2013
I do apologise on our behalf, if you could contact us, I will make sure that we resolve this issue ASAP.
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Ellierachael's reply to Rattandirect's Comment
Written on: 14/05/2013
Hi I have been trying to make contact but to no avail.. no one answers the phones or emails.... Please can you advise re my table.. can I have proof of further delivery seeing as i have not had a temporary table... if not able to deliver can you refund??/
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Paulgran's Response to EllieRachael's Review
Written on: 13/05/2013
I have had exactly the same issue. Our ascot set also turned up without the table and foot stool. One of the chairs was broken and a missing cover. We have called and called as well as emailing. No response. We are also going to trading standards and will be contacting our credit card company for a refund.
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Ellierachael's reply to Paulgran's Comment
Written on: 14/05/2013
well I was lucky as furniture intact and cover good... Just hoping the table with footstools turn up as this is what made us choose this set... I did order a little side table from amazon on friday which came from the same company.. that came quickly and was good... but was smaller than expected as i was hoping to use to put drinks on till the big table came.. at least with amazon if there is a problem they will refund and discredit company :-)
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★☆☆☆☆
“Extremely worried customer”
Written on: 10/05/2013
I ordered 2 sofas 9 weeks ago and a side table a few later paid in full. I have not received the items yet have emailed and telephoned many times. Managed to speak to someone on one occasion and was told furniture was not due in stock until end of April but stated on,one it was in stock. Vey worried now after reading the reviews on this site! I have a birthday celebration this weekend and thought I would have the furniture in plenty time for my conservatory so disappointed and worried . (read more)
Billybobbud's Comment
Written on: 10/05/2013
call up and cancel your order that what i done after reading reveiws on this site and if you payed my credit card contact your credit card company .they told me that my coffe table wasnt in and i would have to wait till the end of may. i told them i was going to trading standers if they didnt put my money in my bank as soon as possible just dont trust this company good luck
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Jaydetiffani's Comment
Written on: 14/05/2013
Thank you I am still trying to get answers but no success, can't believe they just don't update people as to what is happening, clearly there is a problem that they are not telling people about will contact trading standards also
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Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
I would first like to apologise for any inconveniences you have had dealing with us here at Rattan Direct Ltd. Without knowing the specific fabric of your cushions, it is difficult for me to specify a potential delivery date. However, I would be more than happy to look into your case and get into contact with you personally. If you could possibly provide me with an order number of a means of finding your information in our system, then I will do this for you.
Kind Regards,
Rattan Direct Ltd.
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Jaydetiffani's Comment
Written on: 14/05/2013
I think that is just another excuse i clearly stated on the order the colour of the cushions was vanilla. The order number is 100001485 which was on my confirmation email from you. The table has now been recived with no glass or fixing bolts what is the excuse for that!!!!! SO TIRED OF TRYING TO GET ANSWERS!!!! PLEASE ADVISE ME URGENTLY WHAT IS HAPPENING
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★★★★★
“Excellent delivery and excellent product”
Written on: 10/05/2013
It is a shame to read of quite a lot of complaints regarding long delivery times from Ratton Direct as everything I have ordered from them h as been delivered very quickly and efficiently. Ordered a Vednice sofa day bed for my daughter last summer after she had had a baby and she uses it whenever possible. Very comfortable and of good quality and delivery was when they said it would arrive. Afterwards |I ordered two sun loungers for myself - again delivery was quick and efficient.Excellent... (read more)
Rattandirect's Comment
Written on: 12/05/2013
Dear Sir/Madame,
Thank you for your warm review of our product and services. We hope you thoroughly enjoy a long life with your Rattan Direct Ltd. garden furniture.
Best Wishes,
Rattan Direct Ltd.
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★★★★★
“Great Garden Furniture!”
Written on: 09/05/2013 by Shimuli
Great prices and suitable outdoor furniture!Comfortable and stylish and just what I needed for my conservatory. I took the day off work for the delivery and they turned up on time. Satisfied Customer :) (read more)
★☆☆☆☆
“Also worried why is the phone constantly busy?”
Written on: 09/05/2013 by stanners12 (1 review written)
Have tried for the last two days to get through! Have had no contact at all from them. We visited the showroom on Sunday, thought them a lovely company, loved the product. However NO ONE should have to wait that long for a reply , I am seriously worried now and am considering canceling the order. This is not what we expected, Is there a problem? (read more)
Rattandirect's Response to stanners12's Review
Written on: 11/05/2013
I am sorry for the delay, due to technical difficulties with the phone lines it has caused lots of problems in regards to dealing with customer issues. If you could email me directly I will assure you that I will take care of this issue.
Kindest Regards,
Rattan Customer Service Team
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★☆☆☆☆
“Where is my order!!!!”
Written on: 09/05/2013
I have previously used this company and found it to be very good hence ordering items again on the 19th April.....needless to say they have still yet to arrive. and i have received no communication from them despite the fact I have phoned...without success and emailed with no reply. Obviously they have taken the money on ordering . i have great concerns on the stability of this company and worry they will announce very shortly they have gone bust and then set up the very next day under... (read more)
Billybobbud's Comment
Written on: 09/05/2013
i cancelled my order just waiting for money to go back into my account if i have no joy will be going to trading standards something go on with this company excuses after excuses . i don't trust them to many people having problems and wont even contact you never known a company like it and i agree we should take a stand
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Rattandirect's Comment
Written on: 11/05/2013
I am sorry you feel like this, due to technical difficulties with our new phone lines, it has became an issue and we are trying our best to solve this problem. Please email me with your problem and mobile number and I will contact you immediately.
Kindest Regards,
Rattan Customer Service Team
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★★★★★
“Excellent products & customer service problems!”
Written on: 08/05/2013 by Arty4r
I received my Cambridge Rectangular Table Outdoor Rattan Dining Set - 7 Piece set in brown a really lovely set. Amazing for the price with free covers. I did have problems getting in touch with customer service from Rattan Direct, to confirm the delivery time. I read the review below and was really concerned. When I spoke with customer service, they explained that they have had problems with there phone line & e-mails have been affected. They also said they did not have enough staff to deal... (read more)
★☆☆☆☆
“do not buy”
Written on: 08/05/2013 by billybobbud (1 review written)
i ordered the Ascot sofas and coffee table on the 27th April which cost 900.00.I still had not received my sofas on the 8th may or no contact had been for delivery.So i thought i will read reviews on line.When i read the reviews i called the company got through after about 15 minutes .I ask the girl where my sofa was and my coffee table .She told me that the coffee table was not in stock i said why havnt you phone me and tell me this she told me it would not be in till the end of the month.I... (read more)
★☆☆☆☆
“No customer service”
Written on: 08/05/2013 by sarahkeane (1 review written)
Ordered furniture worth £899 about 3 weeks ago. Received a call a week later organising delivery for Tuesday 7th May. Took a day off work to wait in for the delivery which never arrived. Tried phoning at least 20 times during the day, the phone was never answered. One time I got an answer phone which I left a message, noone has called me back. I e.mailed twice yesterday, have received no reply. Spent another 30 minutes in an apparent queue on the phone this morning, again no luck. Will be... (read more)
★☆☆☆☆
“WARNING DO NOT BUY ANYHING FROM THIS COMPANY”
Written on: 07/05/2013
I ordered a table and chair set through this company (using the finance option) a week later I got a phone call to say its out of stock I then cancelled this order and ordered a different set that said they would deliver on a paticular day.. (I took the day off of work to wait in) And they did not turn up after numerous phone calls I managed to speak to someone they said they would phone me back in 10min an hour later After no reply I phoned again to be told the same (they would call me... (read more)
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Showing 31 - 40 of 121 Reviews
★☆☆☆☆
“Terrible customer service”
Written on: 07/05/2013 by LYNNE377
Order placed 27th April.Table in stock so thought I would get delivery before going in hols on 14thmay. NOTHING!!! have spent hours trying to get through on phone NO JOY!! No reply to email either.It seems I will have to involve credit card company as I think a company that blatantly ignores customers must be very dodgy. (read more)
★☆☆☆☆
“Very Poor Customer Service”
Written on: 07/05/2013 by ANASH (1 review written)
Order number 899499 - order placed in February for sofas and a dinning set worth almost £2k. I'm still waiting for my table and just about all the 'free' covers were missing. Despite several e-mails and what seems like hours stuck in a queue listening to irritating hold music, I'm still no nearer to completing my order. The furniture that has been delivered is great - but what use is 6 chairs without a table and a cover to go with it. I suggest Rattan Direct if you are looking at these... (read more)
★☆☆☆☆
“Dreadful - avoid this company”
Written on: 07/05/2013 by CSSS
I will never use this company again and if you are considering placing an order with them you should reconsider. I ordered an in stock item 6 weeks ago. They failed to deliver and failed to contact me at all. It was impossible to get in touch with them via email or telephone. Eventually they replied, just as I was going though cancelling via my credit card company, and arranged a delivery. Having taken a day off work the delivery did not take place until 8.30 pm. The order was... (read more)
Rattandirect's Response to CSSS's Review
Written on: 07/05/2013
Dear Sir/Madam
our sincere apologies for the issues you have encountered with regards to your delivery.
Our courier sends a text to confirm a delivery time in advance of arriving as it is all part of their route planning.
I can fully appreciate that 8.30pm is not a reasonable delivery time and will take this up with them.
If you can quote me your SO order reference no. i will ensure that the rest of your query is dealt with promptly.
Kind Regards
RattanDirect
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★☆☆☆☆
“Shocking service!! Avoid!”
Written on: 07/05/2013 by Ohare85 (1 review written)
So my husband to be and I decided as a wedding gift to ourselves we would purchase the ascot sofa set! Great idea at the time! I called rattan direct before ordering to check it was in stock as it was needed a few days later. I placed the order on Monday 29th may and called back on Tuesday 30th (as was advised over the phone to organise next day delivery) six times I called and was told the order was not on their system yet! So the problems begun.... I waited until Wednesday to contact them... (read more)
Rattandirect's Response to Ohare85's Review
Written on: 12/05/2013
Dear Madame,
Unfortunately, we are currently experiencing on-going technical problems which have made it increasingly difficult to deal with the high volume of incoming calls and e-mails from customers. We are aiming to solve this issue by increasing staff in the coming weeks. However, I will personally look into your order if you can provide me with your order no.
Kind Regards
Rattan Direct Ltd.
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Ohare85's reply to Rattandirect's Comment
Written on: 12/05/2013
Hi, my order number is as follows: 100002525 please note I am still waiting on 3 call back from managers. I now have a broken 2 Seater, broken one Seater and no table and this is just unacceptable!!
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★★★★★
“Great service, lovely furniture! ”
Written on: 06/05/2013
We got a lovely set of garden table & chairs. These guys are really popular & I can see why. At last the sun is out & we can enjoy it! (read more)
Rattandirect's Comment
Written on: 07/05/2013
Dear Sir/Madame,
Thank you for your positive review, it means a lot to us here at Rattan Direct Ltd and we hope you enjoy your furniture.
Kind Regards,
Rattan Direct Ltd.
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★☆☆☆☆
“VERY WORRIED”
Written on: 04/05/2013
Placed an order online on 15/04/13 for ascot sofa set and cambridge dining set (total cost £1,348). Haven't heard a word from this company since and as they dont answer the phone or reply to e-mails I am becoming very concerned. We actually visited their showroom first to view the furniture, so know that they do exist as a company but am wondering wether they will suddenly announce that they have gone into liquidation after taking everyone's money. The website clearly states that my items... (read more)
Rattandirect's Comment
Written on: 06/05/2013
Dear Sir/Madame,
I can re-assure you that our company is in a healthy position and fully operational. I would like to apologise for the delay in contacting you to arrange a delivery date and I will personally look into that.
If possible could you provide me with a reference number or a means of finding you within our system and then I will be able to get in contact.
Kind Regards,
Rattan Direct Ltd.
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Carolnick's Comment
Written on: 07/05/2013
I am reassured to hear from you however somewhat confused that your company is able to respond to an external review site but not your own company's emails.
I hope this can be resolved as soon as possible, please find my contact details and reference number below.
Regards,
Order: 100002114
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Rattandirect's Comment
Written on: 07/05/2013
Dear Mrs,
I have found your order within our system and I will personally be in contact with you to resolve this situation.
Kind Regards,
Rattan Direct Ltd.
Reply to this comment
★☆☆☆☆
“Order not complete and now being ignored”
Written on: 03/05/2013 by Chaymondo
I received the 2 sofas fr my conservatory very quickly but the three side tables are still not delivered 10 weeks after sofas they have now stopped replying to my emails and are not answering the phone (read more)
Rattandirect's Response to Chaymondo's Review
Written on: 06/05/2013
Dear Sir/Madame,
We are currently waiting for the side tables which accompany your order to come into stock. Once they are with us we will be contacting the customer, with outstanding orders against these items to arrange delivery.
In the mean-time I apologise for the difficulties you have had in contacting us via our phone lines and our e-mail accounts. We are currently updating our systems so are experiencing some unavoidable technical difficulties.
Kind Regards,
Rattan Direct Ltd.
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★☆☆☆☆
“Truly appalling service”
Written on: 03/05/2013 by Redhead123 (1 review written)
I placed an order on the 23rd April for a 2 seat ascot sofa. As yet dispute 41 phone calls and 6 emails I have yet to obtain any communication from this company. They state delivery is usually within 5 days - I'm 10 days post order and still haven't had anyone contact me or even reply to my enquiries or emails. I'm now so appalled by this company I won't to cancel my order but can't because no-one answers the phone, replies to emails or even returns phone messages. I've spoken to the... (read more)
Rattandirect's Response to Redhead123's Review
Written on: 04/05/2013
Dear Sir/Madame,
I would like to apologies for the recent trouble you have had contacting us. We are currently experiencing some technical difficulties with our phone systems and are in the transitional process of updating those systems. I understand this doesn't justify your inability to contact us. However, if you are willing contact us at sales@rattandirect.co.uk a member of our customer service team will be in contact with you to rectify this situation.
Yours sincerely,
Rattan Direct Ltd.
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Redhead123's reply to Rattandirect's Comment
Written on: 05/05/2013
I have emailed both sales@rattandirect.co.uk and enquiries@rattandirect.co.uk 7 times since the 30th April and nobody has replied. It's not acceptable that as the customer I have to spend all this time making 41,phone calls and sending 7 emails trying to find out what's going on. The order was placed on the 23 April and I should have been contacted with a delivery date within the 5 days or to confirm delivery on the date I selected which was the 1sy May. iif delivery wasn't going to take place within the 5 days or on the 1st I should have been informed. It's now 12 days after I placed the order and nothing. I'vebeen in touch with the citizens advice and I've now written a letter asking for a full refund of £269 as the Sales of Goods Act and the Distance Selling Regulations allows me to do so with the situation as it is.
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Rattandirect's reply to Redhead123's Comment
Written on: 06/05/2013
Dear Sir/Madamme,
I will be more than happy to look into your order. However, I am finding it difficult to find your details without more information. If you are able to give me this information, I will personally contact you to resolve this issue.
Kind Regards,
Rattan Direct Ltd.
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Redhead123's reply to Rattandirect's Comment
Written on: 06/05/2013
Hi
How would I give you the order information on this site and keep my details secure?
Likewise it shouldn't come to using this site to actually communicate with rattan direct.
I'm just really disappointed all round with this company
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Redhead123's reply to Redhead123's Comment
Written on: 07/05/2013
Again, today I have head nothing from rattan direct despite emailing to both the sales and the enquiry teamsover the weekend. So I Still don't know anything about the order I placed on the 23rd April or about the letter I emailed cancelling the order. They have completely ignored me yet again.
The order was for a 2 seater ascot sofa to be delivered to stoke on Trent - the final 4 digits of the order was 2343.
If I don't have any success today I'm going to get in touch with trading standards tofind out what I do next as they haven't replied to any communication
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Rattandirect's reply to Redhead123's Comment
Written on: 07/05/2013
Dear Mrs
I can confirm I have successfully tracked down your details within our system and I will be in touch promptly.
Kind Regards,
Rattan Direct Ltd.
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Jasmine27's reply to Redhead123's Comment
Written on: 07/05/2013
Hello, just reading you review as I have just left one myself, what I would like to know is that rattan direct never answer their phones or reply to emails but you have the time to come on this website and leave comments!! That's probably why you never answer your calls or reply to emails as you are too busy on this website! Sort your priorities out!!!!
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Redhead123's reply to Jasmine27's Comment
Written on: 12/05/2013
Well they finally got in touch via using this website and not via the numerous phone calls or emails I sent to Rattan Direct and they said that they would deliver my order on Saturday and guess what? I stayed in all day and nothing!!!! I'm totally and utterly sick of this company - they are definitely not trust worthy DO NOT BUY FROM THEM
I'm getting in touch with my credit card company and trading standards to try and get my hard earnt money back
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Jasmine27's reply to Redhead123's Comment
Written on: 12/05/2013
I got one of the managers mobile number if you want it? He sorted it out in the end they eventually collected my damaged furniture I don't want to put it on this website though as its a phone number what is your email address and il send it to you.
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★☆☆☆☆
“Worst service award goes to...Rattan Direct”
Written on: 03/05/2013
A simple order of a rattan table through Amazon with delivery in between 6-10 days. Now that's ideal. Shouldn't be any issues or so you'd think. First delivery didn't arrive. One day off work wasted, thank you very much. Second delivery the table arrived. Yipee, great, awesome it's finally here. You know there's a BUT coming. But its a second hand and damaged table. How do I know that you ask. Well the big label saying the glass top needed to be replaced was the first clue. Second clue the... (read more)
Rattandirect's Comment
Written on: 04/05/2013
Dear Sir/Madame,
I would first like to apologise for the inconvenience you have experienced with your order with our company. As an ambassador of Rattan Direct Ltd. I would like to look into your situation more succinctly. If you could please contact us at sales@rattandirect.co.uk with your contact information and the relevant details of your order, then a member of our customer service team will look into your case.
Yours sincerely,
Rattan Direct Ltd.
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★★★☆☆
“Good furniture, lousy customer service”
Written on: 03/05/2013 by RFC491 (1 review written)
Furniture is good & the delivery arrived on the specified day. However we are still waiting for four granite bases for the parasol & I just can't get through to anyone on the telephone to find out what's happening. Lousy customer srvice. (read more)
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Davyhutch's Comment
Written on: 18/05/2013
I think this comment may be written on behalf of Rattan Direct. Why would you get service like this and still give 5 stars?