Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.9 / 5
50% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Rattan Direct - www.rattandirect.co.uk - Ask a question now

Media Gallery for Rattan Direct - www.rattandirect.co.uk

Rattan Direct - www.rattandirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't ever use them !!!!”

Written on: 12/09/2014

I ordered my sofa back in June 2 promised delivery date never showed 60 mile round trip van hired 2 wasted days off work well out of pocket !! When unpacked all cushions different sizes and colours !! Numerous hours spent ringing the company promised replacement cushions now sept still no replacement and company cannot fulfil the order !!! Item is now being returned and lucky finance cancelled !! Was suggested I could order again next season !!! The answer to that is never !!! Wished I had… Read Full Review

Report this review
★☆☆☆☆

“Don't deal with this company”

Written on: 25/08/2014 by IsabellaChapman475 (1 review written)

Placed order way back in February and decided to take out their 12 month interest free option. Same story as everyone else really with regard to false promises and no delivery so I cancelled the order, relieved that I hadn't paid any money up front. Lo and behold, discovered yesterday that the finance company had taken an instalment payment out of my account! When I contacted the finance company they promised to investigate but from the sounds of it, this is not the first time this has… Read Full Review

Report this review
★☆☆☆☆

“terrible customer service, go elsewhere !”

Written on: 22/08/2014 by Angelaq307 (1 review written)

One week after delivery still chasing missing parts, on hold for up to 30mins before I give up. When you finally do speak to them, utterly clueless and disorganized. DO NOT BUY FROM THIS COMPANY, GO ELSEWHERE and spare yourself the pain!!… Read Full Review

Report this review
★☆☆☆☆

“Worst customer service ever !”

Written on: 19/08/2014

Ordered 2 rattan sofas, waited and waited for delivery on 2 separate promised delivery days ...... Failed to show up ! No excuses or explanations, impossible to get hold of anyone to actually speak to. Life is to short to bother with this company !! Have now cancelled order .... Waiting to see how long before I receive refund. Wish I had read online reviews before ordering ....... Definitely would not have placed order. Disgusting attitude towards paying customers...... non-existent customer… Read Full Review

Report this review
★☆☆☆☆

“Shocking!!! Avoid! Avoid! Avoid!”

Written on: 17/08/2014

We were skeptical given some of the online reviews so we went to the showroom in Farnworth to voice our concerns before placing an order. We were assured the dining set we wanted was in stock .. Even showed us the inventory to prove there was 19 in stock and allocated one to us. Rang today to confirm they would be delivering on Tuesday and told they were out of stock.... Only good thing was she couldn't process our refund quickly enough ... Clearly had lots of experience at it! Shocking service… Read Full Review

Report this review
★☆☆☆☆

“Rubbish Product, Rubbish Customer Service.”

Written on: 14/08/2014 by BPG77 (1 review written)

The Marbella Sofa set was delivered eventually and upon inspection was ok, that's where the fun begins, to put together pretty simple bolt, washer into aligning hole, well if the holes line up off course, I found on 3 pieces of my furniture holes were skewed meaning the bolts don't line up as they should, brute force needed. The Glass table I have had 2 of now as the original had a oil stain mark on it which would not clean out, second table delivered and same issue also no fixtures (nuts or… Read Full Review

Report this review
★☆☆☆☆

“Appalling Service”

Written on: 11/08/2014 by mzKemp42 (1 review written)

We ordered and paid for garden furniture in May, the delivery dates have been cancelled twice. Absolutely appalling service, would definitely not recommend this company. We are travelling to their show room tomorrow to demand a total refund, then a complaint to trading standards… Read Full Review

Ezmozo's Comment

Written on: 11/08/2014

Just happen to come across this review site just in time. I was about to place a big order having spoken with one of the sales team member today (11-08). I would be most interested in your experience of your visit to their show room ie the quality of the show room, sales staff, quality of the product in the show room etc etc.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“NO Communication. Endless Delays. Barcelona Cube Set”

Written on: 09/08/2014 by vnJordan26 (1 review written)

We ordered a Rattan Direct Cube at the beginning of May and were told that it would be delivered the last week in May. We are still waiting. There has been no communication from the company since our original order confirmation. Emails are never answered and after spending endless time calling their customer services, it has proved to be a waste of time. The customer service team are friendly enough on the phone but are only giving lip service. So far everything they have promised has not… Read Full Review

Report this review
★☆☆☆☆

“Don't buy don't deliver waiting since May ”

Written on: 09/08/2014 by Annikaz274 (1 review written)

Recommend contacting trading standards office if you have not had a delivery - we really liked the look of the product online and design - as my birthday present were really excited about receiving in it in May - however have had numerous dates given to us since nd waited for 2 to 6 hours each time including today from 10 to 12 alledgely for n overnight delivery - customer services staff appear to be very friendly and firm but the result is no delivery this is 3 months after the order - having… Read Full Review

Report this review
★☆☆☆☆

“Very very poor service, damaged product”

Written on: 06/08/2014 by Craig169 (1 review written)

I ordered over £1000 worth of furniture in May and have received some of my order a couple of weeks ago (faulty!!) When it was unpacked and i discovered it was faulty i rang them and got an answer-advised to email photos to the sales team (08/7/14). Since then i have not been able to get hold of them. I have sent 3 emails, requested a call back on the website and tried phoning countless times with no success. I am so frustrated and angry as we have had a lovely summer and i have not been able… Read Full Review

Report this review
★☆☆☆☆

“Go elsewhere, poor quality product,fail to refund your...”

Written on: 04/08/2014

We ordered an Ascot sofa set from Rattan Direct after waiting over two months for the furniture we agreed to take a partial delivery of the sofa and two chairs. When they arrived the metal sofa frame was bent out of shape and one end appeared to have been dragged around the factory. Rattan Direct agreed to take the furniture back and refund, but only after several phone calls and emails. It is now over two weeks since the product was returned and we have still not received our refund despite… Read Full Review

Report this review
★☆☆☆☆

“Compulsive liars, cannot provide goods and steal your...”

Written on: 03/08/2014 by Heathermcc (1 review written)

This company is beyond a joke, they continually lie to you and cannot provide your goods. I wish I had read these reviews before placing my order. My story is very similar to everyone else's , phoned before hand to check availability and was promised a delivery date for the end of May, end of May came and no furniture, no contact from them, I had to continually chase them for three months. They kept putting back our delivery date until finally I was told 'I don't know why they confirmed those… Read Full Review

Report this review
★☆☆☆☆

“NOT A COMPANY YOU SHOULD DEAL WITH”

Written on: 01/08/2014 by Ally143 (1 review written)

Ordered and paid in March 2014 and still waiting on 1st August with several broken delivery promises. Absolutely no customer service only lies lies lies. If you deal with this bunch good luck! … Read Full Review

Report this review
★☆☆☆☆

“I should have taken note of all the negative reviews!!”

Written on: 01/08/2014 by AlanJenki (2 reviews written)

I rang them (held for ages) checked stock and what I wanted was in stock. They said place your order online and phone straight back so I did. Booked delivery for about 10 days later. Even received a courier from the (alleged) courier saying that they'd be with me on the arranged date. Rang them the day before to ask for a time slot only to find that I'm not even getting a delivery, not only that but they said there's no scheduled delivery! Phoned Rattan direct and from here on it was impossible… Read Full Review

Report this review
★☆☆☆☆

“Rattan Direct a Joke Rattan When We Feel Like It...?”

Written on: 26/07/2014

After placing my order and foolishly paying for it on the 7th may 2014 we are still awaiting delivery of our garden furniture it's now the end of July and tried on numerous occasions to contact what I can only describe as non existent customer service run by people whom don't give the slightest about you and your order.. As I've tried on more than 10 times to contact them and get promise after promise of delivery dates there conus tomes service manager is a disgrace as he or any of his so… Read Full Review

Rachelnorth's Comment

Written on: 27/07/2014

Order from brooks rattan garden furniture in Essex instead they are excellent I had the same problems from R D.

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Not bad product, unfortunately poor customer service”

Written on: 25/07/2014 by Anna_surrey (1 review written)

I ordered my garden set on Thursday and the delivery happened on Sunday - well done I thought! The driver was very nice and apologetic for being late (9pm) - his car broke down but he made an effort to complete delivery regardless, which was much appreciated. The following day, the table turned out to be utter rubbish and impossible to assemble. It took a while to replace it with a different model, but it was eventually done after two weeks of constant chasing on my side. Apparently the new… Read Full Review

Report this review
★☆☆☆☆

“Absolutely disgusting”

Written on: 16/07/2014

Never, ever use this company. They took my money on 17th May and and have lied to me through out the last two months- thats when I have been able to get hold of them! !!!!!!!! They are disgraceful and the worst company I have ever dealt with. Needless to say I have now cancelled my order and I warn anyone who considers ordering from them not too!!!!!… Read Full Review

Rachelnorth's Comment

Written on: 27/07/2014

Order from brooks rattan garden furniture in Essex instead they are excellent I had the same problems from R D.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Pleasantly surprised”

Written on: 16/07/2014 by Malcolmt281 (1 review written)

Having read the reviews after I had placed my order I was very nervous about whether a) the items would arrive Summer 2014 or Summer 2015 and b) what the quality was going to be like. I was on the verge of cancelling my order having read the reviews. I placed my order on 6 July for a rattan day bed, sofa and planters. They just arrived today and all good. I may have been lucky compared to other shoppers but I have no complaints and as soon as the builders are finished in my garden the… Read Full Review

Report this review
★★★★☆

“A few niggles...”

Written on: 11/07/2014 by Cherr (1 review written)

I read the reviews on this company and was really in two minds over whether to order but they were the only company that seemed to stock the ascot/Cambridge set so we called and enquirer to suss them out. Answered quickly and we're fairly honest that the April delivery stated on website was more likely to be May so we took the chance. Weeks passed with no contact and I emailed in May to ask what was happening to be told delivery would now be June, I said I'd wait as long as they could… Read Full Review

Report this review
★☆☆☆☆

“Never ever ever use this company ”

Written on: 11/07/2014 by 367Browne (1 review written)

We ordered an outdoor sofa 3 months ago and told it would be delivered in 4 weeks. 2 months later still no sofa and countless excuses. Rattan if you are reading this we will continue to post negative reviews wherever we can on the internet to protect other potential consumers from being put through the same thing. Awful awful awful… Read Full Review

Rachelnorth's Comment

Written on: 27/07/2014

Order from brooks rattan garden furniture in Essex instead they are excellent I had the same problems from R D.

Reply to this comment
Report this review Read 1 Comment
overview