Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.8 / 5
390
46.9% of users recommend this
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Rattan Direct - www.rattandirect.co.uk

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Latest Reviews

★☆☆☆☆

“Only good at taking your money, nothing else. ”

Written on: 13/06/2017 by Chunmanwong (1 review written)

Good and easy ordering on Web site. That's it. Downhill from there. Speedy delivery of faulty goods. Failed collection of faulty goods due to my unprofessional bad packaging! Then delivery of a replacement but also faulty good. Then third delivery was only a collection. No replacement been ordered. Now wait some more. So after wasting 3 of my working days still no descent product! Poor quality. Poor costumer service. Poor delivery process… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 14/05/2017 by Careymm317 (1 review written)

Spent around £1200 on furniture and a heater...... what a massive mistake!!! I contacted rattandirect as I had a broken connector tube from one of their heaters. The reply from rattandirect was "we don’t supply/replace the tubes unless you buy another heater. You may purchase the tube online or from the manufacturer." I sent a further 3 emails asking for the name of the manufacturer or a solution. Eventually rattandirect replied that they have requested tubes from their supplier. They then… Read Full Review

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★☆☆☆☆

“Waste of 3 Months”

Written on: 10/05/2017 by Kit75 (2 reviews written)

Purchased a table from them. I was initially contacted and asked to wait 6 weeks. Then after a couple of months they wrote to say that something went wrong and they don't have the table and I would need to wait longer or have the option of refund. Their customer service then ignored all my emails until I got through by phone and was told that I had already been refunded a month before… Read Full Review

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★☆☆☆☆

“Still waiting For Delivery”

Written on: 11/04/2017 by 153Figueroa (1 review written)

I ordered furniture, had to chase order on several occasions, was given a date for delivery and took a days holiday, I am self employed so I lost a days earnings, waited in all day and furniture did not arrive. Rang following morning, was told out of stock and I should have been updated, I wasn't, person on other end of line she was very polite and apologised. Was told delivery would be after Easter, when after Easter - who knows. I wanted the furniture for Easter as I have family staying. I… Read Full Review

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★☆☆☆☆

“Shockingly bad service, False claims on website. ”

Written on: 10/04/2017 by SophiePross (1 review written)

I placed an order on the 2nd April 2017. The set I ordered was advertised on the website under a banner stating “3 day delivery” so I went ahead and ordered it hoping for the furniture to arrive last weekend. By Wednesday I had not heard anything from Rattan Direct, so I called customer services and spoke to a guy who assured me that my delivery had gone through perfectly on a finance application and told me that my delivery was scheduled for Monday (today 10th April). He also told me I… Read Full Review

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★★★★★

“Amazing products and service”

Written on: 16/02/2017 by Paylor38 (1 review written)

Having read all the bad reviews I just had to write to support this company. I have taken delivery of a large order that was delivered within 3 days of placing my order. The communication could not have been better and my delivery came within a 2 hour time slot text to me the night before. We have had a small problem and my call to customer service was answered immediately and within 30 minutes I have an email and text advising a replacement part will be delivered tomorrow. Really cannot praise… Read Full Review

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★☆☆☆☆

“Poor quality overs”

Written on: 19/09/2016 by 49niner (1 review written)

i early spring of 2016 I purchased an Ascot three seater garden sofa set for just under £900 it included "free" covers. After a few months the covers had faded and now six months later they have holes in the covers where the fabric has deteriorated in the sun. I contacted Rattan today complaining about the covers asking for a replacement but they said as they were free they were not covered by a guarantee !!!! Nothing is really for "Free" these days the cost of the free cover was already… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 11/08/2016 by JaysonPurcell (1 review written)

Worst customer service ever they do not answer phone or emails they take your money and do not deliver . BEWARE Do not order from this company Still not received order … Read Full Review

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★★★★★

“Service and quality”

Written on: 18/07/2016 by Patterson27 (1 review written)

Very pleased with goods and impressed with the service I received. Everyone I spoke to was polite and helpful . I was kept informed of the progress of my order and would highly recommend Rattan DIrect… Read Full Review

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★☆☆☆☆

“12 weeks of waiting. Promised delivery in 4 weeks!”

Written on: 20/06/2016

I placed an order on the 3rd May 2016 to be delivered 4 weeks from that date, on the fourth week I recieved an email saying they didn't have the product and it would be another 4 weeks until I receive my product. I accepted this delay through gritted teeth. Once again on the 8th week of waiting I recieve exactly the same email. It's a bloody joke of a site and customer service! I never write reviews but never have I been so outrage with the customer care!… Read Full Review

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★★☆☆☆

“Broken chair.”

Written on: 02/06/2016

Waited 6 weeks for conservatory furniture. 2 days after delivery, we had visitors a friend sat in the chair (he had had knee surgery 4 weeks previously) chair collapsed, piece of wood holding seat was really rough and split right down the middle, screws holding this wood were not long enough. Have waited a further 5 weeks for replacement chair and I've had to do the e mailing to them, still have to wait a further 2 weeks for delivery of replacement chair. Product rubbish, service from… Read Full Review

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★★★★☆

“Great price and received goods!”

Written on: 18/05/2016 by SBW85 (1 review written)

I had already ordered from Rattan Direct when I read the reviews on this site and started to worry about whether I would receive my order or not. I have to say, the only thing I can criticise is that I had to phone them to arrange delivery after waiting 3 days for someone to contact me. The website did say 'Order now for a 3 working day delivery' and it also stated that someone would be in touch 24 hours after your order was placed to arrange delivery - this didn't happen. However, after I… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 24/04/2016 by xfCarson261 (1 review written)

How they actually stay in business is beyond me Broken promises with nothing delivered weeks after placing order I cancelled order and bought from another more reputable company They delivered my order within 2 days … Read Full Review

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★★☆☆☆

“Ridiculous Review”

Written on: 09/10/2015 by StaggeredatStupidReviews (1 review written)

I do not believe that some people can write review on a product that they have never even ordered. This whole review thing is really staggering in that it give the most unlikely people an opportunity ti place stupid comments. Really - just get a life. If you half wit reviewers cant do better than that then don't write anything at all. All you do is mislead the rest f us with your foolish comments… Read Full Review

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★☆☆☆☆

“never delivered”

Written on: 02/10/2015 by 112Morgan (1 review written)

never even attempted to deliver furniture on arranged day, could not care less even though order over £1000. Absolute disgraceful attitude… Read Full Review

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★☆☆☆☆

“Be prepared for problems if you buy from Rattan Direct ”

Written on: 01/09/2015

To detail my experience would turn into a novel but briefly upon placing the order I was told delivery would be within 2 weeks - it wasn't! It took 4 attempts to fulfill the delivery so that was 4 days of me waiting at home. On one occasion when I had been promised delivery Rattan knew it wasn't out for delivery but never bothered to tell me: on another occasion they reassured me all day it would be delivered - it wasn't. The 3rd time it was very late because Panther Logistics (who have many… Read Full Review

Veehooly's Comment

Written on: 09/09/2015

Interestingly, your review could be written by me. Delivered to wrong address, arrived a week later, Rattan knew that I was waiting and despite me giving the right address they waited for me to ring again as they had subsequently lost the address.

The goods are damaged, both chairs, I had to take photos and send them in to them and they as much as accused me of lying about the damage, said that they had never had this complaint before. The guy who answered the phone to me on the 2nd call I made denied having spoke to me already and on the 3rd occasion, I said hi is that XXXX and he replied 'erm it could be yeah' . I'm now waiting for the chairs to be collected and the money refunded.

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★☆☆☆☆

“Conservotory furniture”

Written on: 15/08/2015 by Sharonbranton (1 review written)

I am very disappointed with rattan direct after looking through various sites found this one and tried to place an order only to be told item will not be in stock until next year… Read Full Review

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★☆☆☆☆

“reviews are here for a reason,too late reading once...”

Written on: 20/07/2015 by anyatall (1 review written)

2 1/2 months of damaged part orders,failure to show, abusive customer (couldn't) care,even more damaged deliveries with wrong colours and sizes and then giving me a run around via paypal and refusing to refund for an item that still has not been delivered as per the contract with them when they took over £1000 from my account then ignore you.i don't actually think they really have a manager as hes never there.mon wed fri hes on holiday. I see it like this IF YOU DIDNT RUN YOUR BUSINESS LIKE A… Read Full Review

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★☆☆☆☆

“Poor quality control, again and again.”

Written on: 18/07/2015 by 94Ross (1 review written)

I ordered four items two weeks ago. One arrival, three had to go back because of manufacturing errors. A week later, I was told that the replacements would be arriving in two separate deliveries on consecutive days (making it three days that I've had to wait in for deliveries). When the first of these deliveries arrived today, the glass of the table was terribly marked (not possible to clean the marks off) and the footstool was warped so that it wouldn't fit underneath the table where it is… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM RATTAN DIRECT!!”

Written on: 16/07/2015 by JILLYB1 (2 reviews written)

I need to warn others about the appalling service, or lack of it from rattan direct. I ordered my furniture a conservatory set and paid in full for it in March with a Six week delivery promise. I also ordered some matching items through IDEAL HOME SHOW SHOP with a four week delivery promise ( they were not in stock at On the Rattan direct website) and only found out later that they were also supplied by Rattan direct. Long story but the basics are a delivery day was sent to me and I took the… Read Full Review

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