Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.9 / 5
363
49% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do not buy here”

Written on: 22/04/2015 by BennettConnell (1 review written)

Waited almost 3 months for delivery date though they said item in stock when ordering. Finally got delivery date but no show, rearranged second date guess what no show can't believe what they say now so cancelled order do not use this company not reliable. Take time to read reviews of many other dissatisfied customers… Read Full Review

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★☆☆☆☆

“Furniture still not arived”

Written on: 07/04/2015 by McCann255 (1 review written)

Ordered in Dec 2014. phoned to chase in Feb. will be at site on 19th march. got date and time for delivery on 28th march. sat in all morning. did not turn up. told its not at the depot. no date or update from their customers services… Read Full Review

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★☆☆☆☆

“Poor build quality control.”

Written on: 05/04/2015 by KatelynnMcDaniel (1 review written)

I must apologise as you probably heard me cursing and swearing for the last few hours as I attempted to put together my outdoor rattan box. How this got through the manufacturers quality control I don't know. Two of the sides were the wrong size, not by much but just enough to make it almost impossible to built correctly. It wasn't just me being useless. Due to the swearing a number of neighbours came to check I was ok. They too ended up swearing when they realised it just wasn't right. As… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 31/03/2015 by Brockr340 (1 review written)

Customer beware. Ordered from them. Never rec'd. Amazon dropped them and yet they still continued to lie and say item was on the way. DO NOT ORDER FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Do not buy from this company. ”

Written on: 29/03/2015 by MichaleCallahan (1 review written)

Rattan Direct advertised a Reef Rattan Comoros patio set for $1195. I ordered the patio set and paid for it. In the interim their price went up significantly on the patio set but they had to honor the sales price. They advised shipment was made on Feb. 23 and I would receive it no later than March 23. The furniture never arrived. I contacted Rattan Direct and they promised delivery would be made by March 28. I waited all day and the furniture was never delivered. I contacted Rattan Direct and… Read Full Review

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★★★☆☆

“Their furniture might be nice if it ever turned up”

Written on: 21/03/2015 by SebastianWeeks288 (1 review written)

I placed an order with Rattan Direct at the end of February, by 10th March nothing had happened no emails, no delivery so I rang to be told my order had been delivered, I explained that it had not! on further investigation it appeared my order had failed and would be delivered on 18th March. Again nothing arrived, I rang and was told it would be delivered on 21st. I was then informed via email that Item was out of stock and would be delivered on 24th March. I emailed back to ask why If it was… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 12/11/2014 by oyGordon285 (1 review written)

Please do not use this company they are a disgrace!! First delivery : took 6 weeks and when finally arrived the boxes were badly damaged resulting in, you guessed it, damaged goods, delivery driver explained, in his experience, that ALL Rattan Direct furniture was packaged inadequatly and customers complain everytime. Second Delivery : damaged boxes, minor scuffs only so began unpacking only to find that 2 different ranges had been sent! In addition the cushions were 2 different shades of… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/11/2014

I ordered a Florida sofa in July it arrived with odd coloured cushions. I have since rang 3 times and have received so far 2 lots of replacement cushions. I do not have a full set of the same coloured cushion yet! Rang them today as they promised a delivery in November, they said the consignment of cushions won't arrive until December! I have after numerous emails and telephone calls cancelled my order and have asked them to collect everything and refund me in full! I took out the 0% finance so… Read Full Review

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★☆☆☆☆

“Good product, however customer service is incapable”

Written on: 30/09/2014 by customer123111 (1 review written)

The parts of the product that were delivered and were not damaged were great, however trying to get rattan direct to replace / refund the faulty goods is impossible due to the unreliable courier that has failed only over 5 occasions collect the goods. Rattan will not use another courier knowing the issues and will not allow someone to send the goods back to them and add the cost on to a refund even though the customer has not had a working table for 7 weeks. They do not seem bothered by this… Read Full Review

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★☆☆☆☆

“Dreadful from start to finish”

Written on: 24/09/2014 by CathyD8 (1 review written)

Poor quality products - first delivery damaged, second delivery damaged. Customer service disinterested, still waiting on three managers to return calls in the last month. Lots of promises made, none delivered. Despite the fact that products are damaged, Rattan Direct will not process my refund until they have collected the undamaged products and they want me to ring back to request the refund. Stay well away! Worst service I have experienced in many, many years… Read Full Review

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★☆☆☆☆

“Don't ever use them !!!!”

Written on: 12/09/2014

I ordered my sofa back in June 2 promised delivery date never showed 60 mile round trip van hired 2 wasted days off work well out of pocket !! When unpacked all cushions different sizes and colours !! Numerous hours spent ringing the company promised replacement cushions now sept still no replacement and company cannot fulfil the order !!! Item is now being returned and lucky finance cancelled !! Was suggested I could order again next season !!! The answer to that is never !!! Wished I had… Read Full Review

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★☆☆☆☆

“Don't deal with this company”

Written on: 25/08/2014 by IsabellaChapman475 (1 review written)

Placed order way back in February and decided to take out their 12 month interest free option. Same story as everyone else really with regard to false promises and no delivery so I cancelled the order, relieved that I hadn't paid any money up front. Lo and behold, discovered yesterday that the finance company had taken an instalment payment out of my account! When I contacted the finance company they promised to investigate but from the sounds of it, this is not the first time this has… Read Full Review

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★☆☆☆☆

“terrible customer service, go elsewhere !”

Written on: 22/08/2014 by Angelaq307 (1 review written)

One week after delivery still chasing missing parts, on hold for up to 30mins before I give up. When you finally do speak to them, utterly clueless and disorganized. DO NOT BUY FROM THIS COMPANY, GO ELSEWHERE and spare yourself the pain!!… Read Full Review

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★☆☆☆☆

“Worst customer service ever !”

Written on: 19/08/2014

Ordered 2 rattan sofas, waited and waited for delivery on 2 separate promised delivery days ...... Failed to show up ! No excuses or explanations, impossible to get hold of anyone to actually speak to. Life is to short to bother with this company !! Have now cancelled order .... Waiting to see how long before I receive refund. Wish I had read online reviews before ordering ....... Definitely would not have placed order. Disgusting attitude towards paying customers...... non-existent customer… Read Full Review

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★☆☆☆☆

“Shocking!!! Avoid! Avoid! Avoid!”

Written on: 17/08/2014

We were skeptical given some of the online reviews so we went to the showroom in Farnworth to voice our concerns before placing an order. We were assured the dining set we wanted was in stock .. Even showed us the inventory to prove there was 19 in stock and allocated one to us. Rang today to confirm they would be delivering on Tuesday and told they were out of stock.... Only good thing was she couldn't process our refund quickly enough ... Clearly had lots of experience at it! Shocking service… Read Full Review

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★☆☆☆☆

“Rubbish Product, Rubbish Customer Service.”

Written on: 14/08/2014 by BPG77 (1 review written)

The Marbella Sofa set was delivered eventually and upon inspection was ok, that's where the fun begins, to put together pretty simple bolt, washer into aligning hole, well if the holes line up off course, I found on 3 pieces of my furniture holes were skewed meaning the bolts don't line up as they should, brute force needed. The Glass table I have had 2 of now as the original had a oil stain mark on it which would not clean out, second table delivered and same issue also no fixtures (nuts or… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 11/08/2014 by mzKemp42 (1 review written)

We ordered and paid for garden furniture in May, the delivery dates have been cancelled twice. Absolutely appalling service, would definitely not recommend this company. We are travelling to their show room tomorrow to demand a total refund, then a complaint to trading standards… Read Full Review

Ezmozo's Comment

Written on: 11/08/2014

Just happen to come across this review site just in time. I was about to place a big order having spoken with one of the sales team member today (11-08). I would be most interested in your experience of your visit to their show room ie the quality of the show room, sales staff, quality of the product in the show room etc etc.

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★☆☆☆☆

“NO Communication. Endless Delays. Barcelona Cube Set”

Written on: 09/08/2014 by vnJordan26 (1 review written)

We ordered a Rattan Direct Cube at the beginning of May and were told that it would be delivered the last week in May. We are still waiting. There has been no communication from the company since our original order confirmation. Emails are never answered and after spending endless time calling their customer services, it has proved to be a waste of time. The customer service team are friendly enough on the phone but are only giving lip service. So far everything they have promised has not… Read Full Review

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★☆☆☆☆

“Don't buy don't deliver waiting since May ”

Written on: 09/08/2014 by Annikaz274 (1 review written)

Recommend contacting trading standards office if you have not had a delivery - we really liked the look of the product online and design - as my birthday present were really excited about receiving in it in May - however have had numerous dates given to us since nd waited for 2 to 6 hours each time including today from 10 to 12 alledgely for n overnight delivery - customer services staff appear to be very friendly and firm but the result is no delivery this is 3 months after the order - having… Read Full Review

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★☆☆☆☆

“Very very poor service, damaged product”

Written on: 06/08/2014 by Craig169 (1 review written)

I ordered over £1000 worth of furniture in May and have received some of my order a couple of weeks ago (faulty!!) When it was unpacked and i discovered it was faulty i rang them and got an answer-advised to email photos to the sales team (08/7/14). Since then i have not been able to get hold of them. I have sent 3 emails, requested a call back on the website and tried phoning countless times with no success. I am so frustrated and angry as we have had a lovely summer and i have not been able… Read Full Review

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