Rattan Direct Reviews - www.rattandirect.co.uk

★★★☆☆
2.8 / 5
373
48% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Rattan Direct - www.rattandirect.co.uk - Ask a question now

Media Gallery for Rattan Direct - www.rattandirect.co.uk

Rattan Direct - www.rattandirect.co.uk
Rattan Direct - www.rattandirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“reviews are here for a reason,too late reading once...”

Written on: 20/07/2015 by anyatall (1 review written)

2 1/2 months of damaged part orders,failure to show, abusive customer (couldn't) care,even more damaged deliveries with wrong colours and sizes and then giving me a run around via paypal and refusing to refund for an item that still has not been delivered as per the contract with them when they took over £1000 from my account then ignore you.i don't actually think they really have a manager as hes never there.mon wed fri hes on holiday. I see it like this IF YOU DIDNT RUN YOUR BUSINESS LIKE A… Read Full Review

Report this review
★☆☆☆☆

“Poor quality control, again and again.”

Written on: 18/07/2015 by 94Ross (1 review written)

I ordered four items two weeks ago. One arrival, three had to go back because of manufacturing errors. A week later, I was told that the replacements would be arriving in two separate deliveries on consecutive days (making it three days that I've had to wait in for deliveries). When the first of these deliveries arrived today, the glass of the table was terribly marked (not possible to clean the marks off) and the footstool was warped so that it wouldn't fit underneath the table where it is… Read Full Review

Report this review
★☆☆☆☆

“DO NOT ORDER FROM RATTAN DIRECT!!”

Written on: 16/07/2015 by JILLYB1 (1 review written)

I need to warn others about the appalling service, or lack of it from rattan direct. I ordered my furniture a conservatory set and paid in full for it in March with a Six week delivery promise. I also ordered some matching items through IDEAL HOME SHOW SHOP with a four week delivery promise ( they were not in stock at On the Rattan direct website) and only found out later that they were also supplied by Rattan direct. Long story but the basics are a delivery day was sent to me and I took the… Read Full Review

Report this review
★★☆☆☆

“Poor customer service”

Written on: 29/06/2015 by CalvinFowler (1 review written)

Ordered 27th May. I had to call to get confirmation of whether items were In stock, despite email saying that someone would be in contact. Not too much of a problem, but an indication of things to come. Order sent out by late June so only a month to wait (although they take your money when you place the order). My biggest issue was with their delivery and their customer service. Delivery company (Panther) failed to deliver in allotted time slot. Rattan Direct told me that it was now my issue… Read Full Review

Report this review
★☆☆☆☆

“Do Not buy from this company. Worst ever”

Written on: 25/06/2015 by Ffjbbn (1 review written)

Quoted four weeks on enquiry. Paid for item, received confirmation email quoting 6 weeks. Week later received email quoting 10 weeks. Received another email after 6 weeks stating delivering w/c 23 June, took day off after confirming date then received email after chasing several times that now delivering w/c 30 June. Customer service is probably worst I have ever encountered. Blamed everything else but there own incompetence. Talked over me continually gave me nothing but excuses. Complete and… Read Full Review

Report this review
★☆☆☆☆

“BAD customer service”

Written on: 24/06/2015 by lrallen (1 review written)

Where do I Start? Furniture ordered 25/5/15. Delivery date 2/6/15. Great I thought but NO. On 2/6/15 no contact on 4 hour delivery and no tracking number tried to phone but after holding on for 45 minutes I gave up and emailed. Got reply saying deliver not happening Got an email on 3/6/15 a problem with courier and logistics will contact re new delivery date. Heard nothing. On 7/6/15 got email asking for feedback on purchase, replied I haven't received furniture yet. Called on 9/6/15 and… Read Full Review

Report this review
★☆☆☆☆

“No no no don t buy there!!!!!!!!”

Written on: 11/05/2015 by SimeonLancaster (1 review written)

Buy a garden suit few month ago been promise next day delivery still waiting no any customer service at all. Better pay bit more and have it stray away if read the review on this site will never purchase it, don t do the same mistake… Read Full Review

Report this review
★☆☆☆☆

“WARNING! DO NOT BUY FROM RATTAN DIRECT! ”

Written on: 09/05/2015 by nickyvaksdalwaslittle (1 review written)

My experience with Rattan Direct has been the worst I have excperienced in all my 48 years. I ordered online mid April and recievd an email to say 3 items would be out of stock until end of June. I called to arrange a part delivery for a day (Wed) I was home and recIevEd an email at 09:40 on the day of delivery to say there had been an error and my goods would be delivered the following day (Thurs)! I called to complain that I had taken a day off work and wouldn't be home the following day… Read Full Review

Report this review
★☆☆☆☆

“Don't do it!!!!!!!!!”

Written on: 30/04/2015

It's been over 7 months now and the cushions for our corner sofa have still not been deluvered. Delivery failed due power cut, delivery cancelled, delivery recalled due shading issue. Customer service team are virtually useless, even when you get a name who promises to take ownership of the problem nothing happens. Managers are never available. They could do nothing. Just be warned, no matter how attractive it looks if you have a problem then you'll regret ever spending a penny with… Read Full Review

Report this review
★★★★☆

“Worthy of a good review”

Written on: 29/04/2015 by ROYZONE (1 review written)

Bought several items well over a year ago on line. No problems with waiting.Quality fine. Has been outside un-covered over a year in all weather and still as good as new. Purchased further items in a sale but one item was out of stock. Credit was offered which i left for many months to use. As the item is no longer available they credited my bank account. My garden looks great ,the furniture is great.The service is good.(couple of delays in correspondance but hey ho they did what was… Read Full Review

Report this review
★☆☆☆☆

“Do not buy here”

Written on: 22/04/2015 by BennettConnell (1 review written)

Waited almost 3 months for delivery date though they said item in stock when ordering. Finally got delivery date but no show, rearranged second date guess what no show can't believe what they say now so cancelled order do not use this company not reliable. Take time to read reviews of many other dissatisfied customers… Read Full Review

Report this review
★☆☆☆☆

“Furniture still not arived”

Written on: 07/04/2015 by McCann255 (1 review written)

Ordered in Dec 2014. phoned to chase in Feb. will be at site on 19th march. got date and time for delivery on 28th march. sat in all morning. did not turn up. told its not at the depot. no date or update from their customers services… Read Full Review

Report this review
★☆☆☆☆

“Poor build quality control.”

Written on: 05/04/2015 by KatelynnMcDaniel (1 review written)

I must apologise as you probably heard me cursing and swearing for the last few hours as I attempted to put together my outdoor rattan box. How this got through the manufacturers quality control I don't know. Two of the sides were the wrong size, not by much but just enough to make it almost impossible to built correctly. It wasn't just me being useless. Due to the swearing a number of neighbours came to check I was ok. They too ended up swearing when they realised it just wasn't right. As… Read Full Review

Report this review
★☆☆☆☆

“BUYER BEWARE”

Written on: 31/03/2015 by Brockr340 (1 review written)

Customer beware. Ordered from them. Never rec'd. Amazon dropped them and yet they still continued to lie and say item was on the way. DO NOT ORDER FROM THIS COMPANY… Read Full Review

Report this review
★☆☆☆☆

“Do not buy from this company. ”

Written on: 29/03/2015 by MichaleCallahan (1 review written)

Rattan Direct advertised a Reef Rattan Comoros patio set for $1195. I ordered the patio set and paid for it. In the interim their price went up significantly on the patio set but they had to honor the sales price. They advised shipment was made on Feb. 23 and I would receive it no later than March 23. The furniture never arrived. I contacted Rattan Direct and they promised delivery would be made by March 28. I waited all day and the furniture was never delivered. I contacted Rattan Direct and… Read Full Review

Report this review
★★★☆☆

“Their furniture might be nice if it ever turned up”

Written on: 21/03/2015 by SebastianWeeks288 (1 review written)

I placed an order with Rattan Direct at the end of February, by 10th March nothing had happened no emails, no delivery so I rang to be told my order had been delivered, I explained that it had not! on further investigation it appeared my order had failed and would be delivered on 18th March. Again nothing arrived, I rang and was told it would be delivered on 21st. I was then informed via email that Item was out of stock and would be delivered on 24th March. I emailed back to ask why If it was… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BUY”

Written on: 12/11/2014 by oyGordon285 (1 review written)

Please do not use this company they are a disgrace!! First delivery : took 6 weeks and when finally arrived the boxes were badly damaged resulting in, you guessed it, damaged goods, delivery driver explained, in his experience, that ALL Rattan Direct furniture was packaged inadequatly and customers complain everytime. Second Delivery : damaged boxes, minor scuffs only so began unpacking only to find that 2 different ranges had been sent! In addition the cushions were 2 different shades of… Read Full Review

Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 10/11/2014

I ordered a Florida sofa in July it arrived with odd coloured cushions. I have since rang 3 times and have received so far 2 lots of replacement cushions. I do not have a full set of the same coloured cushion yet! Rang them today as they promised a delivery in November, they said the consignment of cushions won't arrive until December! I have after numerous emails and telephone calls cancelled my order and have asked them to collect everything and refund me in full! I took out the 0% finance so… Read Full Review

Report this review
★☆☆☆☆

“Good product, however customer service is incapable”

Written on: 30/09/2014 by customer123111 (1 review written)

The parts of the product that were delivered and were not damaged were great, however trying to get rattan direct to replace / refund the faulty goods is impossible due to the unreliable courier that has failed only over 5 occasions collect the goods. Rattan will not use another courier knowing the issues and will not allow someone to send the goods back to them and add the cost on to a refund even though the customer has not had a working table for 7 weeks. They do not seem bothered by this… Read Full Review

Report this review
★☆☆☆☆

“Dreadful from start to finish”

Written on: 24/09/2014 by CathyD8 (1 review written)

Poor quality products - first delivery damaged, second delivery damaged. Customer service disinterested, still waiting on three managers to return calls in the last month. Lots of promises made, none delivered. Despite the fact that products are damaged, Rattan Direct will not process my refund until they have collected the undamaged products and they want me to ring back to request the refund. Stay well away! Worst service I have experienced in many, many years… Read Full Review

Report this review
overview