Momentum Transport (Momentum Coach Hire) UK Reviews

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Momentum Transport (Momentum Coach Hire) UK
★★★☆☆
2.8
47.0% of users recommend this
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Latest Reviews

“coach hire”

★★★★★

written by frsay99 on 03/07/2018

We booked a coach for an educational visit to Portchester castle.The booking process was very easy, staff from the coach company were in regular phone contact to check the booking arrangements and were efficient at dealing with me as booker of the coach and the teacher who was bringing the students. On the day,the coach arrived promptly which meant that the educational visit could start on time as scheduled.I would be more than happy to use them again.

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“great coach hire”

★★★★★

written by holly-Amelia on 17/05/2018

Fantastic service from this company. We went from Salisbury to bath on a 16 seater coach. Pick up early hours of the morning and after a few drinks. Our driver was great, nothing was too much trouble for him. He had a really positive attitude. Would defiantly use again and recommend momentum!

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“Excellent”

★★★★★

written by on 26/03/2018

Excellent service - the driver made contact on the day to ensure the exact collection point. Drivers were on time and punctual and we reached out departure and return destinations in good time. Very pleased with the quality of service and would book with Momentum again.

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“Momentum Coach Hire and Rethink Merton and Sutton Holiday”

★★★★★

written by SCSalmon on 04/07/2017

Update 28 June 2018
Momentum Coach Hire recently gave us great service for our group summer holiday travel. We got 2 big, fast, powerful, modern coaches. The Momentum coach drivers were proficient and friendly. The booking process was easy. Momentum always answered the phone and they answered it quickly. Momentum's coach hire prices were very competitive, I thought. We are an adults social group based in South West London. The trip was to stay at Pontins Holiday Park, Weston-super-Mare, North Somerset. Momentum are a large, national company. I like dealing with large companies. I would definitely recommend Momentum for anyone's coach hire travel needs. (Events Organiser in Rethink Merton and Sutton).


Our Group hired Momentum Coaches and driver, to take 23 of us from Wimbledon, South West London, to Pontins, Lowestoft, Suffolk, and back, for our holiday last month. We had left it a little late to book. One local company was fully-booked. Momentum had coaches for us. Our coaches were big, powerful, and each had a toilet. The driver on both legs of the journey was great. The booking and paying processes and the customer service were both easy. Momentum's coach hire prices were very competitive. I would recommend Momentum Coach Hire to anyone. (Events Organiser in Rethink Merton and Sutton).

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“College Day Trip to Oxfordshire”

★★★★★

written by BarnetSouthgateCollegePhysicsDept on 27/04/2017

A fantastic experience. Coach arrived slightly late due in part to two sets of road closures (road works and a separate car accident) but Momentum had set an early pick up time for such eventualities. The operations room maintained good contact with us (even at 7am) about this. The journey was comfortable and safe with excellent driving. The driver was very accommodating, when students asked for radio to be turned down so that they could sleep the driver turned it off immediately without question. We arrived on time and coach was waiting for us at the end of our trip with the driver coming and announcing himself to us. Good solid coach company, would definitely use again.

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“Trip to Monster Trucks”

★★★★★

written by lawrencecampbell114 on 21/02/2017

Travelled an 80mile journey from a city centre to an airfield for Monster Trucks. The coach was clean, exactly to specification, and on time. The driver was friendly, informative, and extremely helpful throughout the journey. He sorted out all our parking requirements, and was ready and waiting for us when we were finished on the trip. He also made himself available for us to come back to the coach during our visit so that we didn't need to hold onto our bags etc. The whole experience was exceptional and everyone on the trip (24 people)commented that it was a great service.

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“Really good service”

★★★★★

written by Claire_Camp on 09/01/2017

I hired two coaches to transport my guests back to their accommodation after my wedding. From booking through to the drivers who picked up my guests, the service I received was very good. Would definitely recommend.

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“Very helpful driver”

★★★★★

written by Tadworth1965 on 20/12/2016

A trip into London with 60 children is never an easy task, but the Momentum coach supplied caused a ripple of excitement through the children as it was a red double-decker London bus. The bus had arrived in plenty of time and the driver couldn't be more helpful, nothing was too much trouble for him. So much so, we have requested him for our next trip with Momentum in the Spring next year.

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“Fabulous service”

★★★★★

written by rvGleason273 on 29/11/2016

Our driver gave excellent service during our weekend trip to Nottingham and back. He accommodated our numerous requests and ensured a smooth and safe journey back home. For the price we made we got a commensurate level of comfort for our vehicle as well. Momentum Coach Hire comes highly recommended!

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“Good service”

★★★★★

written by Zoier388 on 23/10/2016

It was very easy to book a coach and indeed to pay for the coach. The 24 seater I had booked wasn't available on the day so the company sent a large coach instead. We were pleased they did this however the steps were difficult for some of my elderly passengers and if the driver had had a little step to use as well this would have been very helpful. We were on time all day and the driver was very pleasant. Overall we were very satisfied with the service the company provided. I received a text on the morning of the trip with the name of our driver and also an emergency phone number. This was reassuring.

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“Highly Recommended ”

★★★★★

written by SK-C on 12/10/2016

From booking the journey to the vehicle and the driver/chauffeur: Excellent 5**** Will definitely use again :-) Many thanks to the person I dealt with - Momentum Hub Bookings and  our friendly and experienced driver/chauffeur

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“Efficient, Prompt and Courteous”

★★★★★

written by egSchroeder460 on 31/08/2016

Everything was on time and the coach and driver were well presented. It was not the easiest place to find but the driver was fully briefed. Having such a reliable service really added to the pleasure of the day.

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“The driver got lost!”

★☆☆☆☆

written by Normanbrown on 22/06/2016

We booked a coach from Coventry to the National Memorial, unfortunately the driver got lost! He went up small country lanes not suitable for a 84 seater coach - this included going over a bridge with a weight limit of 7.5 tons, when asked what he weighed he said 9.5 tons. He went under a bridge with headroom of 13'9" his height was 13'8" - all on the top deck ducked. What should have been a 40 minute journey lasted nearly 1 and a half hours. To make matters worse on the return journey he decided to go back the same way and ended up having to turn around in a small country lane. Suggest the firm issues satnavs!

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“Excellent service”

★★★★★

written by RamonVCL on 14/06/2016

We are a spanish travel agency and we work with student groups. We had a big group going to London and we used a 70seater from Momentum. The coach was great and the driver was excellent. He was very friendly with the students and the leaders asked to have him again (2 services in total in different days). The group was really happy with the company and we will call them again for sure. Recommended!

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“EXCELLENT”

★★★★★

written by Chescad1713 on 23/03/2016

We used momentum for my sisters hen do to take us from Stoneleigh in Surrey to Portsmouth. Couldn't have asked for a better driver, the person I dealt with was brilliant. Very accommodating stopping for toilet breaks etc and was there right on time, in fact she was there early which was great. I will definitely be using Momentum again, they were by far the cheapest quote I got and the service I received was brilliant. Thank you once again for helping my sisters hen do run so smoothly.

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“First class service”

★★★★★

written by on 22/02/2016

I needed to find a new coach company as my usual company sold up. When looking on the Internet there are lots!! I narrowed and limited my search to just 5 companies. Of the 5, 2 never even bothered to reply with a quote. The other 3 companies were very similar in cost. However, the chap at Momentum Coach Hire (MCH) was very helpful and enthusiastic on the telephone, so I decided to take a chance and go with MCH. As the organiser of our group, I was decidedly nervous of placing our business with a company that I had no previous dealings with. That nervousness grew when I was asked to pay the full amount, before our trip. We travelled on a Friday evening, the 19th February. From the Chipping Sodbury area to DevizesI. I was particulary concerned that the time of arrival was very important to us. I needn't of worried. I'm very pleased to say that MCH provided us with an excellent coach. An excellent driver and an all round excellent first class service. I would certainly use them again and would recommend MCH to others.

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“The worst company I have ever come across”

★☆☆☆☆

written by Riley193 on 02/10/2015

I am a head teacher of a supplementary school and booked Momentum coach hire for a school trip to a farm in Oxford. We had over 50 students ranging from age 8 - 13. The driver was incredibly rude and his navigation system wasn't working. He did not seem to know the London road and it took us 3 and a half hours to get to Oxford!! On the way back a couple of students were using the toilet and hence 5 minutes late getting on the bus. The driver almost drove off leaving students behind and the farm gate had to be closed. The coach was driven back recklessly at speed through narrow country road and back he stopped a 10 minute walk away from the school because he said the road was too narrow (despite having picked up the students in the morning). We refused to take the students out on to the main road but the driver put the heating on (in the middle of a hot summer day) and set off the alarm. We had no option but to lead the students out onto the main road. Several students were crying and others were distressed. The police was called and they helped to escort the students back to school, however, they said they were unable to take any action as this was a 'civil matter'. We got in touch with Momentum coaches and their response was that the coach driver 'acted appropriately'. If you look online there are many people with horror stories about their experience with momentum coaches and suspiciously there seem to be many 'positive' experiences from people defending the company. I would highly advise against using Momentum coaches particularly if there are any children involved.

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“Told by Momentum Coach Hire no coach available less...”

★☆☆☆☆

written by CharleyG on 11/07/2015

If I could choose no stars I would!! Received a phone call from a Sales Man at Momentum Coach Hire at 8.45pm on Friday night to advise me they no longer had a coach available for my trip the following day!! I had booked a 49 seater coach to the races to celebrate my Dad's 65th Birthday (who has been very poorly recovering from cancer and had just been diagnosed with onset Alzheimer's). I informed the Sales Man of this who said he could offer me a refund! He said this like he was doing me a favour! Offering to refund money paid in full for a service you can't provide is not a favour! He informed me he had tried his best to find a replacement but couldn't! Not sure how he would then expect me to find a replacement with less than 24 hours notice if a sales man at a coach brokerage firm couldn't. That said I actually did so that speaks volumes about this company doesn't it. I will never use them again and would advise anyone else not to either. They may have turned up for you before but you're taking a risk they won't the next time!

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Chrisnlz's Response to CharleyG's Review

Written on: 19/07/2015

This is uncanny as exactly the same thing happened to us this weekend. A call on Friday to say no coach is available for the next day and no solution offered. This was booked weeks ago and fully prepaid and they let us all down without any sense of duty to resolve the problem. Watch out for this company and don't use them if you value your trip at all.

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“Very good service”

★★★★★

written by Colinha on 04/03/2015

Coach arrived nice and early and i was provided with contact number for driver. He waited a little bit after the booking time so i could get all our party together. Nice safe journey with helpful driver. Same on the return trip. What can i say did everything that was required with no fuss. I would use them again without hesitation.

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“Staff Event”

★★★☆☆

written by SalvatoreHolder on 03/03/2015

On the negative side, the coach was quite uncomfortable - seats were so small (more like a coach for children). The coach was also a few minutes late and we were ready and waiting outside on time (as we were travelling into London and knew time was of the essence) we were then concerned that it may not actually turn up - so we were a little anxious. On the positive side, the driver was so helpful and pleasant.

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Asked by 007names on 20th May 2016 Report this content
Has anybody used them lately? Just booked a 49 seater for Saturday 28/05/2016 for a trip to Wembley, dug further into reviews and they all seem quite negative and we have just paid for the coach in full. Any help would be greatly appreciated.

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