I would echo what many other reviews report about JS Tours being a disingenuous company. Their website's technical errors (and misleading information) resulted in my request for an airport shuttle being denied shortly before my flight. I originally requested the shuttle two days prior to departure and received an error saying 24 hours was the maximum time window prior to a departure that a shuttle could be booked. Therefore, I waited an additional day before resubmitting the request, only to receive the same error. I contacted the company's support and described the issue. They thanked me for helping to identify the website misconfiguration and then promptly refused to help sort out my shuttle request. The original issue could be overlooked as simple human error, but the company's disregard for their customer's well-being was a disappointment.

Trips were fine. However, customer service as downright awful. They went to the wrong hotel to pick us up, which meant we had to ride a bus ourselves to a separate pick up location for all of the people they messed up on. By the time we got the Xcaret, half the day was over. When we called requesting compensation for their mistake, they refused to give us a direct answer and continued to redirect us to different people. At one point, they even said "Fernando doesn't work here anymore" when I referenced a earlier conversation I had with another rep. MORAL OF THE STORY: DO NOT BUY FROM CANCUN-DISCOUNTS. YOU'LL FIND BETTER PRICES ON-SITE; JUST WALK/BUS INTO THE CITY CENTER. You can even haggle and get better combined packages.

We where the second stop for pick up at 6:45. They didnt show up until 7:20. Then they had to pick up other people and that took until 9:45. They also stopped at 3 gas stations for some unknown reason. They didnt speak at all to us. Finally we where on our way and they stopped again at the 4th gas station..here they actually spoke to us and said we can use the restroom. Website said tolls included...well they pocketed that money and took the back roads. We asked about toll roads and he said it would get us there an hour faster but it was to much money to pay. I would never book with them again. Unless you love hot van rides. Because we where sweating like pigs in that van.