Cancun Discounts Reviews - www.cancun-discounts.com

★★★★☆
4.2 / 5
From 9 reviews
78% of users recommend this
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Latest Reviews

★★★★★

“Should be called Cancun Excellent tours”

Written on: 11/02/2014 by Dczhwakely (1 review written)

Excellent experience for us from start to finish. Cancun-discounts gives the impression it might be cheap, but not first choice, but it is absolutely first class. We booked a private tour to the Coba ruins with the cenotes also included. It was cheaper than it would have been to go with our hotel who run a tour, but our main reason for booking was flexibility. And wow, these folks really go the extra mile. Not only did they answer our emails really quickly and in excellent English, we managed… Read Full Review

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★★★★★

“Soe of the best tours we ever had!”

Written on: 10/02/2014

We booked two trips through this website and we just loved it! First we did the Chichen itza day trip and then the Jungle tour and honestly everything was so good, we couldn't ask for more. We loved how organized everything was for the Chichen Itza tour, from the time they pick you up to the time you get back to your hotel. We heard great stories about the Mayans and enjoyed delicious local buffet, we saw all important ruins, had time to buy little souvenirs and then ended the day by swimming… Read Full Review

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★☆☆☆☆

“Missed my return trip to airport, I had to pay for a cab”

Written on: 20/01/2014 by barry777 (1 review written)

CANCUN DISCOUNT TOURS didnt show up for my return trip to the airport I had to have my Hotel get me a cab, when I called the company to resolve the issue they refused to deal with me refused a manager hung up on me after recalling I got manager she wanted an email telling her about the problem...but refused a refund or rembursment for the cab...DO NOT USE THIS COMPANY!… Read Full Review

Johann-Sandra's Response to barry777's Review

Written on: 12/02/2014

We were there to pick you up at 3:30 PM as you requested, and as we confirmed on your confirmation. When we arrived we were informed that you had been there at 2:00 PM, 1 1/2 hours earlier, and left without calling us as our instructions were that we provide. If you had called us to come earlier than planned, we could have done that, but you just left and went to the airport some 4.5 hours before your flight and didn't let us know so we still made the trip to Playa del Carmen to pick you up as scheduled.

I am sorry that you made a mistake on your time, and therefore missed your transfer. But it is not fair to hold us responsible for that. We were there when and where we said we would be and you were long gone without even a phone call. Nobody would give you a refund in that situation, not even us and we are widely known for the best customer service in the business.

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★★★★★

“Greatest prices for the best service”

Written on: 07/12/2013

I bought 4 tours/activities from Cancun Discounts in September 2013. After shopping around online, I came across their website and I found that their prices are the cheapest, since it was my first trip to Cancun and I did not know what to expect, I booked all the activities while still in the U.S. I bought 4 tours/activities from Cancun Discounts ( Xplor, Chichen Itza, Xel-Ha, and Coba/Tulum) The customer service was exceptional, they responded to all my inquiries in a timely manner, and they… Read Full Review

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★★★★★

“Helped organize a corp. charter”

Written on: 14/11/2013

Needed to do a private snorkel charter for a corporate event; they where VERY helpful with all the 'particulars' and gave us many options to ensure that our trip was customized, they are great to work with… Read Full Review

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★★★★★

“Fantastic Catamaran Outing”

Written on: 11/11/2013

In April my daughter was married in Playa del Carmen, a fabulous 5-day destination wedding. While all 85 people who attended, from all over the U.S. and also several other countries, have to admit that the ceremony and reception were the highlights, secretly everyone will say the truth - that the highlight was the Friday catamaran excursion hosted by Cancun Discounts. For weeks in planning the event, the staff at Cancun Discounts was informative, creative and extremely patient as we weighed… Read Full Review

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★★★★★

“They made it so easy to plan my holiday and save money...”

Written on: 07/06/2013 by happydi (1 review written)

I cannot say how much I was impressed when I used a company I found on the web called cancun-discounts (as opposed to Cancun Best Discounts). What a difference this company made to the planning of my forthcoming holiday to Mexico. Any question I asked via e-mail - I am based in England and they are based in USA - was answered with lots of detail and helpful comments. Fressia, my contact, was so helpful and I could not have planned such a great holiday without her or the help of the… Read Full Review

Johann-Sandra's Response to happydi's Review

Written on: 01/08/2013

Thank you for recognizing that we are the one and only, original Cancun Discounts. The other company has tried to capitalize off of our great success by creating a very similar name, but there is only one Cancun Discounts. We have been serving the Cancun community for nearly a decade, and bring you the best deals and the best service possible.

We really appreciate that you took the time to post your review, and thanks so much for the nice words!

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★★★★★

“Excellent service.”

Written on: 26/03/2013

We booked your shuttle transportation for the transfer between the airport and the hotel zone using "Cancun Discounts". We tried to book on internet but there was some kind of problem with their credit card approbation site so we had to call to book it. It cost us 17$/pers for the round-trip and the service was provided by their partner "BestDay". The confirmation we received by email was very complete, including the description of the uniform of the guy that would be waiting for us at the… Read Full Review

Johann-Sandra's Comment

Written on: 01/08/2013

Thanks so much for the review! We are really happy that you enjoyed our services.

Sorry about the desk rep - that is not typical, it just so happened that there was one at your particular hotel so he wanted to meet you in person and introduce himself. This is rarely the case, and I'm happy that you were not inconvenienced by that too much.

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★★☆☆☆

“I would never use Cancun Discounts/Cancun Vista ever...”

Written on: 02/08/2010

I would never use Cancun Discounts/Cancun Vista ever again. We encountered three different shuttle problems on our trip to Cancun in June. We were not told the name of the shuttle to look for; and when we were not picked up 15 minutes after our scheduled departure (out on the highway in the heat), we took public transportation. Another time we were not picked up at all. Another time they came to the hotel but never called our name. Cancun Discounts/Cancun Vista told us to send them an… Read Full Review

Johann-Sandra's Comment

Written on: 01/08/2013

I'm very sorry to hear about this experience. It's been nearly four years since this review was posted, so with no name attached to it I can't figure out who it might have been or what the circumstances might have been, but certainly we resolve all issues to a customer's satisfaction, so I am certain that this reviewer would have been compensated for the inconvenience, but just posted the review prior to the resolution and then didn't come back to edit the post.

I can't speak to what may or may not have happened four years ago, but the internet is full of hundreds of great reviews of our company in the years since, as we continue to lead the way with our very high levels of customer service and satisfaction. That is why our customers keep coming back year after year - great service, great selection, great prices and great experiences.

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