Pagan Magic Reviews - www.pagan-magic.co.uk

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4.3 / 5
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Latest Reviews

★★★★☆

“So much to choose from”

Written on: 11/02/2013 by k2131984 (1 review written)

I just made a sizeable order a few days ago after taking a week to review all the products. I live in the USA so i'm expecting a bit of a wait on my order, but one thing that has me concered already is that i sent them an email February 5th and got an electronic response back promising to get back to me in two days and almost 5 days later I haven't heard anything back. Obviously living in the US, email is just much easier than trying to call, but if i haven't heard back from the first question… Read Full Review

Paganmagic's Response to k2131984's Review

Written on: 11/02/2013

Sorry to hear that you didn't receive a reply to your email, could you please email me directly info@pagan-magic.co.uk and I can investigate. All the best, Dawn.

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★☆☆☆☆

“Do not buy from this place”

Written on: 31/01/2013 by DonnaJNuttall (1 review written)

The only reason they got one star is it would not let me give it no stars. I placed my order on December the 16th, it is now January 30th and I still have not received anything and I have asked for a refund three times. Received a reply if I wanted a refund to reply to their reply I did and still did not receive my refund nor have I received my order. They will say they closed for the holiday and yes they did but took ,y money four days before they closed and then still they have been opened… Read Full Review

Paganmagic's Response to DonnaJNuttall's Review

Written on: 31/01/2013

Many thanks for your feedbackl in which you point out how you feel let down in the service provided by Pagan Magic.

As a retailer, it is of course very disappointing to receive such news yet also very constructive, as it helps us in our continual process to improve and develop all areas of the business.
We try our best at all times to provide the best quality products and a high level of service but as a small business with limited resource, we appreciate that on rare occasions, we can fail to hit the mark. I would therefore, on behalf of the whole team, like to offer our apologies for your inconvenience and disappointment.

I'd like to address the issues you have raised:

Your order was received on 18th December, payment is taken at the time the order is received - this information is clearly indicated in our Terms & Conditions. When you create an Account and when you place an order you must confirm that you have Read and Agree to our Terms.

Our offices were closed between 21st December and 4th January, this information was available on our home page thorughout December, and was made publicised both on our Facebook and Twitter pages, and weekly newsletter, to which you are subscribed (opt-in only).

We only source quality pagan tools and gifts from ethical sources around the globe. This inevitably means that some items, particularly those which are hand-crafted and those which have been created following the most appropriate planetary influence, may take longer to create. This may affect their availability and so if you’d like to buy an item, we would urge you to check its Usual Shipping Time on the specific product’s page before ordering.

Your order was partially shipped on 14th January, with the remaining items sent on 18th January, the shipping time from the UK to the USA is generally within 7-10 working days, although Royal Mail are still working to clear a backlog caused by adverse weather conditions.

The only email we have on record from you was on 7th January, to which we responded immediately. A full refund will be issued when we receive the returned goods from you, or when the orders are officially classed as lost by Royal Mail.

If there is anything I can do to help, please do let me know.

Kind Regards
Dawn

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★☆☆☆☆

“Upon my visit and while browsing the site I received...”

Written on: 30/01/2013 by Guest906 (1 review written)

Upon my visit and while browsing the site I received multiple attempts to connect to my system and install content of a malware variant. I later discovered the site to have been blacklisted in online search results. Below includes a link to a Google diagnostics archive of the site that states "Of the 182 pages we tested on the site over the past 90 days, 3 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on… Read Full Review

Paganmagic's Response to Guest906's Review

Written on: 08/02/2013

Unfortunately on 29th January between the hours of 1am and 11am (GMT) , the server on which our website is hosted was infected with Malware.

As soon as this was brought to my attention we began immediate work on the site to remove the diverts which had been uploaded. Luckily no malware was hosted on our site, Customer Records were not accessed and remain secure.

Our hosts and Google's Webmaster Tools have confirmed that the site is safe. Should anyone require further information please feel free to contact Customer Services at info@pagan-magic.co.uk

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★☆☆☆☆

“terrible after sales service”

Written on: 13/08/2011

Purchased few products and had to return the items - after a lengthy over a month wait to receive them. Was told that two items I returned were damaged on arrival. The seller therefore returned them to me, In fact the condition of these items, sage sticks, were exactly the same condition they originally arrived. I had taken extra precautions to wrap them securely when returning them. More securely than the sellers own wrapping! Site is attractive, lots of things, thought it was a small family… Read Full Review

Paganmagic's Comment

Written on: 15/08/2011

A refund was refused as the customer returned the items in non-saleable condition.

We do not store Credit Card details; and therefore it is impossible for us to charge again for the postage. Items were returned to the customer at our own expense. We will be more than happy to provide evidence of this.

Goods were despatched within 7 days of order being received.

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Paganmagic's Comment

Written on: 17/08/2011

We cannot accept the return of items if they are sent back in non-saleable condition; as was the case in this instance.

All email enquiries from this customer were responded to within 24 hours - please add info@pagan-magic.co.uk to your safe senders list to ensure that you receive replies to your queries.

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★★★★★

“Pagan Magick online store is tops”

Written on: 21/07/2011 by Berrie (1 review written)

LOve the lay out of the web page..helps when looking for something. I had trouble stopping myself from buying much more :) I cant wait to receive my goodies… Read Full Review

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★★★★★

“From the Perspective of a future Buyer and current...”

Written on: 20/07/2011 by VictoriaDragonsong (1 review written)

I have only looked at the information on the site and compared the prices as I live in the USA so I can't see the shop in person. The information provided in the study groups is very good and I have even kept the flyers they send out because of the included trivia. The prices are about the same though there are some things on their site that I don't see in the US. Overall, I like the site - I just haven't had the funds to make a purchase nor the ability to decide since I see you much that I… Read Full Review

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★★★★★

“I like the fact that there are so many products to...”

Written on: 20/07/2011 by Salunac89 (1 review written)

I like the fact that there are so many products to choose from, especially for any kind of needs. The prices are very reasonable and in great quality. I have never been disappointed by this website… Read Full Review

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★★★★★

“highly recommend, great site, informative,...”

Written on: 20/07/2011 by karenMLF (1 review written)

I purchased a few jewelry items and items for good luck, etc. Prices are very reasonable. Staff is courteous & prompt. Order was expedited in a timely manner & I was thanked for my order. I also subscribed to their free newsletter & study group. I have learned so much from the people that run this site & store & its quite inspirational. They are very knowledgeable & caring. Their teachings are nothing but positive & enlightening. If everyone learned to be as nice as they are the world would be… Read Full Review

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★★★★★

“Pagan Magic”

Written on: 20/07/2011

I have purchased a number of items from Pagan Magic and have always found them to be good quality and matching the description on the website. The products always arrive beautifully packaged. They offer a wonderful and vast range of items so it's never difficult to find what you are looking for and the website contains a wealth of information in the form of articles, spells and recipes. I would also recommend the free witchcraft course… Read Full Review

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★★★★★

“Such an inspiration”

Written on: 20/07/2011 by Angbrennil (1 review written)

Wonderful online resource, with lots of inspiration, great products and very educational. Even my children enjoy the daily facts. I read it to them every day. The products are reasonably priced. I enjoy receiving the study emails and reading through the forums. Would recommend Pagan Magic to all my friends… Read Full Review

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★★★★★

“Lots of Freebies!!!”

Written on: 20/07/2011 by TammyTilley (1 review written)

I've not purchased products, but I have taken advantage of the lessons and study groups. Tons of helpful information… Read Full Review

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★★★★★

“Pagan-Magic is Excellent”

Written on: 20/07/2011 by telscombetam (1 review written)

Pagan-Magic is an excellent online resource and place to order supplies. They offer a huge amount of free information, study groups, newsletters, articles, etc. They are a family run and owned business who is truly committed to provide nothing less than excellence to their customers and who truly care about giving back to the community in general. I will continue to be an active customer and participant and wouldn't hesitate to recommend Pagan-Magic.co.uk… Read Full Review

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★★★★★

“Goods Bought @ Pagan Magic”

Written on: 20/07/2011 by Paulette (1 review written)

Have bought several products from this site and i can honestly say was impressed with service and the value for money ethos i certainly would shop for all my pagan needs at this site and would highly recommend the products and services this online shop offers… Read Full Review

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★★★★★

“pagan magic rocks!”

Written on: 20/07/2011 by Christina72 (1 review written)

I have been a loyal customer & buying from Pagan Magic for a number of years now via online via their website & have always been very satisfied. Their friendly & efficient customer service makes it always a pleasure to buy from them. I have never had to wait too long for either a delivery or response from them via email & i'm always informed about product availibility. They have excellent knowledge of such a wide range ie herbs etc that it is one of the first places I will go to source… Read Full Review

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★★★★★

“Shopping with Pagan-Magic”

Written on: 20/07/2011

I have bought many items from pagan magic, and use thier website daily for all the information they share. I have never had cause to complain. All my items arrived earlier than expected and in excellent condition. I would highly recommend them to anyone wanting pagan supplies brightest blessings x… Read Full Review

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★★★★★

“Always very pleased”

Written on: 20/07/2011 by WelshWitch (1 review written)

Have bought from Pagan Magic a few times, with no real problems! They have always responded to any queries, they have a good range of products and there prices are competitive. Its my first stop when looking for any pagan items, and i would recommend them to anyone, as i do!! Their tutorials and affirmations show a commitment to their customers, not just to selling to them. I bought a custom made wristlet from them which i wear all the time and love it, never seen a nicer one. In short… Read Full Review

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★★★★★

“So mote we meet”

Written on: 20/07/2011 by FlowerchildIrene (1 review written)

I there are many things I like about Pagan Magic . I Love their Daily Affirmations . If the mankind could live each day on a positive notion and would believe in the three fold ( what goes around will come back to you in threefold ) we may be able to dissolve the greed and hatred that prevails. If you need items for personal beliefs , or lessons or a community , it is here in a very simple format . Peace and Blessed Be… Read Full Review

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★★★★★

“Very good value for money, highest customer service.”

Written on: 29/06/2011

I have used Pagan Magic's online shop various times and have always been very happy with their web-site, their goods and their customer service, both before and after purchase. Their web-site is user-friendly & all products & services listed there are very detailed but easy to comprehend. When my purchased goods, which are very good value for money, arrived they were of the highest quality and thoughtfully packed well, the packages always arrive promptly. I am extremely impressed with… Read Full Review

Guest's Comment

Written on: 20/07/2011

Well said! I've had a great experience with them.

Matt Galloway

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