Foreign Currency Direct Reviews

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★★★★☆
4.2 / 5
47
83% of users recommend this
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Latest Reviews

★☆☆☆☆

“Gave me an awful echange rate”

Written on: 20/02/2017 by Danica283 (1 review written)

My fault for not shopping around, but I used this company because a friend recommended them. The rate I got was just terrible and shopping around would have revealed quite how much they were ripping me off. Let the buyer beware with this bunch. Incidentally have a look through their similar 'positive' reviews on here and decide for yourself how many of them are from real customers… Read Full Review

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Jessicamr's Comment

Written on: 15/03/2017

Good Afternoon,

I haven’t been able to locate you on our client records in order for us to look into the point you have raised. If you would like to discuss this please don’t hesitate to get in touch.

If you are interested in reading further customer reviews, there are thousands of these available on Feefo, these are 100% genuine and cannot be created or amended by us.

I hope we will be able to resolve the issues raised in your review. Thank you for your feedback.

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Pitman24's Comment

Written on: 24/03/2017

I tried to resolve this directly with Foreign Currency Direct, and their response was that they are a profit making company and so will naturally not give me the best rate available. That was after specifically telling me they'd got me the best rate possible - something that is a demonstrable lie.

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★★★★★

“Amazing Easy Experience”

Written on: 11/01/2017 by JulianSargent (1 review written)

From start to finish the assistance and guidance could not have been easier, thank you for making the process so simple and easy… Read Full Review

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★★★★★

“Foreign Currencies Direct Service Assessment”

Written on: 22/12/2016 by aaHouston361 (1 review written)

Both the dealer & the financial controller gave a most pleasant to the point top quality service. Your financial information shows a tight gross margin which nevertheless leaves a good net profit. This gives good customer confidence. I cannot suggest any improvement. All the best to your superb staff. … Read Full Review

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★★★★☆

“overall very good service a little confusing with the...”

Written on: 07/12/2016 by Kearns467 (1 review written)

overall very good service a little confusing with the money exchange rate… Read Full Review

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★★★★☆

“Just as it should be.”

Written on: 25/11/2016

Helpful, friendly, prompt service… Read Full Review

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★★★★★

“Friendly, helpful staff”

Written on: 17/11/2016

Friendly, helpful staff explained everything really well and made the whole process very straightforward… Read Full Review

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★☆☆☆☆

“Unprofessional, unprincipled and unfriendly.”

Written on: 11/11/2016 by Delilah287 (1 review written)

I chose Foreign Currency Direct because they were recommended by a real estate company that had given me excellent service. I had previously experienced excellent service from Moneycorp. On contact with Foreign Currency Direct I was promised professional and personal service with competitive rates. I experienced none of these. In the week preceding the settlement of our house I contacted Foreign Currency Direct and Moneycorp twice for current rates. Moneycorp produced them immediately, Foreign… Read Full Review

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E111's Comment

Written on: 30/12/2016

Thanks for your comment, I can assure you that this business has lost at least one potential customer (me) forever because of this negative feedback, thanks again.

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★★★★☆

“Very smooth transaction”

Written on: 23/09/2016 by Sophiez115 (1 review written)

Very impressed with the service and attention to detail. Also impressive advice re: the volatility of the currency markets and the timing of the most beneficial rates. All round, very satisfied with the service and will definitely use again… Read Full Review

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★★★★★

“Client abroad”

Written on: 17/09/2016 by Alysonl462 (1 review written)

Recommended by a friend,but very apprehensive as not ever used this service before,normally only through a bank.But the staff gave me full confidence kept me up todate on the transaction,and in all very professional… Read Full Review

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★★★★★

“CLIENT FIRST”

Written on: 27/08/2016 by CindyCastillo (1 review written)

Good contact and support as well as informed information.Very user friendly and not intimidating even if you have not used the service before… Read Full Review

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★★★★★

“Attentive & helpful”

Written on: 11/08/2016 by Randyandkt (1 review written)

A good service, attentive sales staff but not too pushy. If they can help then they go iut of their way yo conduct a smooth transaction. Excellent, would definatrly yse again… Read Full Review

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★★★★★

“Attentive & helpful”

Written on: 11/08/2016 by Randyandkt (1 review written)

A good service, attentive sales staff but not too pushy. If they can help then they go iut of their way yo conduct a smooth transaction. Excellent, would definatrly yse again… Read Full Review

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★★★★★

“Very good service ”

Written on: 02/08/2016 by Wright11xxx (1 review written)

Another very good dealing with this company. Always helpful and friendly. This is now the third time I've used their services and will definitely use them again… Read Full Review

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★★★★★

“Very helpful, transferred the money within 24 hours”

Written on: 30/07/2016 by Edwards100 (1 review written)

He was very helpful, will use again… Read Full Review

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★★★★★

“Very helpful!”

Written on: 15/06/2016 by MattPaylor (1 review written)

Foreign Currency Direct offer a fantastic service. Transferring funds for a house purchase in France, I have to thank the person I dealt with for helping me through the process. I will definitely be in touch again! I will be recommending this service to friends and family… Read Full Review

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★★★★★

“Straightforward currency transfer.”

Written on: 29/05/2016 by 376Sears (1 review written)

The firm gave a good rate and there was no pressure. Excellent service… Read Full Review

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★★★★★

“Professional available understanding ”

Written on: 26/05/2016 by Edwards383 (1 review written)

To who it may concern. I recently used Foreign currency direct to transfer what amounted to most of my life savings from France to England, regrettably during this process my funds got lost for an 8 day period. To say that this was a stressful time is an understatement with a 7 month pregnant wife and 3 other children all moving into a new house and schools in a new country. The fact that nobody on the sending end of the transfer would even answer my calls didn’t help the stress levels to… Read Full Review

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★★★★★

“Great Customer Service !!”

Written on: 16/05/2016 by aston1010 (1 review written)

I have only used FCD for a few months but have found the people I have dealt with to be very professional while giving great customer service. Trading rates seem to be good so far - as I do more trades of larger amounts I hope to benefit even more from further improved rates. … Read Full Review

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★★★☆☆

“Could be better”

Written on: 20/04/2016

These people are reasonable to use for forex transactions in most regards. I changed a six figure sum of GBP to USD. The transaction went smoothly and there was no charge but they took about a cent off of the Libor rate to cover their costs instead so it was a very long way from "commission and charges free" Also they will always tell you that "now" is a good time to trade when it often isn't. They called me several times when the £ was dropping and told me to trade before it got any lower… Read Full Review

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★★★★★

“Currency conversion”

Written on: 05/04/2016

A very professional company, contacts, written and e-mailed information, comprehensive and accurate. Transfer of funds very prompt. I would not hesitate to recommend. My client advisor was excellent, I was allowed as much time as I required, to make any decision. I have no negative feedback… Read Full Review

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