Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Latest Reviews

★☆☆☆☆

“DON'T BUY ANTHING THAT IS COURIEREDED BY YODEL - WIMBORNE”

Written on: 31/10/2014 by 159Stiles (1 review written)

IN THE LAST 6 MONTHS I HAVE PURCHASED TWO ITEMS ONLINE WITH YODEL AS THE COURIER NEITHER OF WHICH I EVER RECEIVED. THEY EVEN SAID THEY HAD TRIED TO DELIVER 3 TIMES WHICH WAS A LIE, AS THIS IS A COMMERCIAL PREMISES OPEN FROM 6.00AM - 10.00PM. THEY ARE NOT AT ALL RELIABLE IN THIS AREA BH21. IN FACT I THINK SOMEONE NEEDS TO INVESTIGATE THEIR ACTIVITIES… Read Full Review

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★★★★★

“Yodel have transformed”

Written on: 30/10/2014 by CPM2014 (1 review written)

At one time I'd have rather sent a package by camel than trust Yodel to deliver. Over the past few months the service has absolutely transformed and parcels are delivered promptly and sometimes in the evening at no extra charge. What has caused this transformation I have no idea but I don't get that sinking feeling any more when I hear 'it's coming via Yodel'. I live in Leeds so I've no idea if the change is universal… Read Full Review

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★☆☆☆☆

“a company that cant deliver”

Written on: 28/10/2014 by dontuseyodel (1 review written)

this company is a waste of time my parcel has been sat at the local depot for 4 days without being loaded on one of there so called 5000 vans this is due to one of two things no one knows how to drive or no one has an idea on how to lift a parcel onto a van and when contacted the company they cant evan tell me why my parcel wasn't put on a van to be delivered this company is a f/ing joke… Read Full Review

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★☆☆☆☆

“Could not find property !”

Written on: 28/10/2014 by Layton210 (1 review written)

Next day delivery paid for only to be told that the driver could not even find my property so may get it the following day. Spoke to Yodel customer service twice- first time I was informed that someone would call me back - no call came, tried again with customer service and received an even more vague response, absolutely useless !! What's the point having a courier service that cannot even deliver, all this nonsense that they will deliver till 2100hrs!! Will never use again!!… Read Full Review

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★☆☆☆☆

“Fail to deliver”

Written on: 25/10/2014 by BriaKeene (1 review written)

Waited in all day for yodel to ring my doorbell. Did not receive parcel from yodel, nor did I sign for my parcel. Somehow this still constitutes a successfully delivered parcel according to yodel tracking. In fact what happened is a stranger knocked at my door and presented me with my delivery which he had opened as he'd assumed it was for him after the yodel courier had handed it to him saying "delivery for you". The courier had driven up to my building - a block of flats - and given the… Read Full Review

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★☆☆☆☆

“Never collected parcel in 4 days, customer services...”

Written on: 24/10/2014 by Mosslx1991 (1 review written)

I booked 2 parcels through a well known parcel company, the carrier is Yodel, 4 days and many emails later and the parcels are still here, 4 days I have wasted waiting for a non existant Yodel to collect, 4 days my customer is waiting now and still the parcels have not been collected, Yodel is not fit for purpose, is totally unreliable and I will never use them again… Read Full Review

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★☆☆☆☆

“Yodel are lying #!@$%”

Written on: 24/10/2014 by LM01 (1 review written)

Ive had so many bad experiences with yodel but this one really takes the biscuit. Ordered some cardboard filters for paint spraying. Unfortunately the supplier choose Yodel as their delivery service and Yodel decided rather than deliver they would instead stick the package behind my bins and leave without a delivery note. I discovered my parcel 24 hrs later and guess what happens to cardboard in wet weather .... yep no surprise the filters where ruined. My tips for dealing with yodel is use… Read Full Review

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★☆☆☆☆

“the worst company i have ever dealt with”

Written on: 23/10/2014 by Amarab430 (1 review written)

i had taken the day off to make sure i didnt miss my parcel. the delivery window is 7am to 9pm!! what a joke. i had received a text saying my parcel was on its way at 9am. got to 9m and no sign. there is only one phone number to call and you can never speak to a human. terrible… Read Full Review

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★☆☆☆☆

“CANT READ DISABLED PLEASE WAIT”

Written on: 23/10/2014 by BrennaKennedy1973 (1 review written)

CHUCKED FLOWERS ON FLOOR BY GATE PARTNER WAITED ALL DAY THOUGHT FAMILY HAD FORGOTTEN HER WILL BE SEEKING COMPENSATION FOR EMOTIONAL DISTRESS CAUSED BY A TWO BIT OPERATION RAN BY BY PROFITS NOT CUSTOMER SERVICE WELCOME BACK TO THE NAZI COMPANY TYPE OPERATION… Read Full Review

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★☆☆☆☆

“Absolutely rubbish service”

Written on: 23/10/2014

Their customer service is non existent, you ring the number and all you get is a robot with limited options. They move your packages without informing you, their communication skills are also non existent, their staff never seem to know what they're talking about, giving the wrong information, they don't respond to messages sent from the original company. I wouldn't advise any major companies use them as couriers. Unless they manage to deliver your package they are not helpful in any way… Read Full Review

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★☆☆☆☆

“Use this company at your peril”

Written on: 23/10/2014

Useless company, delivered an unexpected parcel on 3 occasions when i was away. Returning we set up a date to redeliver. Waited in for 2 days. Nothing. Same thing happened again. 4 lost days .Then i am told nothing they can do its my fault as they have tried 3 times. Unable to speak to a manager and only got an acknowledgement to my email after asking them for it. Can not even begin to say how frustrating and irritating and inept this company is. It has been voted worst company for the last 2… Read Full Review

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★☆☆☆☆

“USELESS!”

Written on: 22/10/2014 by pixie1966 (1 review written)

If you want your parcel to arrive don't use Yodel is all I can say. I booked a tracked 48 hour delivery. I'm not sure Yodel understand what tracked means. It is now 10 days later and there is no sign of my parcel. Apparently it is lost! How does someone lose an item that is being tracked? Obviously Yodel service centre in Stoke is a black hole for parcels or they have idiots working there or more than likely thieving employees. What is the point of paying for a tracked delivery when Yodel have… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/10/2014 by Sergio349 (1 review written)

I missed the delivery this morning, but the driver tried again at lunch and found me in, very impressed great service… Read Full Review

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★☆☆☆☆

“Useless, awful and rubbish”

Written on: 20/10/2014 by Ging61 (1 review written)

Failed to deliver on expected date. Provided contact details but these Not given to driver, or if they were, they were Not used. Consequently 2nd delivery failed. Helpline friendly, dispatch depot (horndean) leaves a lot to be desired. Unable to contact anyone at all, even help line was unable to. I've had more successful deliverys from Hermes. Would Never deal with them again. Useless and totally amateurish… Read Full Review

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★★★★★

“Mandy delivers to me she is fantastic! lovely & helpful! ”

Written on: 18/10/2014 by Bex803 (1 review written)

The adviserĀ delivers to me a lot and wouldn't have any other person deliver - whenever I need to speak with her she answers and will always accommodate me if I'm not in! Very friendly lady too ! Give her a big thumbs up ! Parcels are always left in a safe place not like a lot of deliveries in the past being left at the front door!… Read Full Review

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★☆☆☆☆

“Irresponsible - Lost my delivery - Steer well clear of...”

Written on: 17/10/2014 by Jaylee442 (1 review written)

Yodel lost my delivery, it took a number of phone calls to ascertain what happened and I was given a differing story each time. The only consistency in the responses I have received from yodel is that despite them mis-delivering my package, not keeping me informed and basically failing to carry out what is essentially the business they are in to any acceptable level the missing package not really their problem. Wouldn't give them any stars if I had my way....use a more proffessional outfit… Read Full Review

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★☆☆☆☆

“lying lazy totally useless. ”

Written on: 16/10/2014

Booked Yodel to collect a package last Friday. Waited all day, then get a text saying that the driver had called but no one was in. Lazy Lying Workshy idiots. The van pulled up outside driver sat in the van for approx 3 minutes then drove off. What he didn't realise it there's a cctv camera watching him. So I try to contact the Southampton depot without any joy. Finally get a response via Facebook apologising and re booking the collection for Monday amazingly the driver knocks on my door… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 16/10/2014

What a rubbish service, ring them up with parcel number they say then cannot unnderstand say thanks & ring off. My parcel held in their depot for over 24 hrs , cannot find out delivery time DON'T USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Not even a delivery service”

Written on: 16/10/2014

Yodel have failed to deliver my parcel to the correct address, I and they have no idea where it is - it's not even in the same or an adjacent building. They have told me it will take up to two days to sort out. This was a next day delivery, and supposed to be a gift. Their service is not acceptable. If you are looking to use them personally, I would recommend you stay well away… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 15/10/2014 by Tuckermw325 (1 review written)

Terrible service once again. every time I use Yodel I have problems, they don't collect parcels when they say they will, also say left card and they dont leave cards, as obviously they dont even come to the address for a card to be left, they are down right liars. In the past I have sent numerous parcels with Yodel and every single time they dont turn up, so then have to spend more of my time on the live chat with parcel 2 go to sort the problem, Yodel blaim parcel 2 go, well in fact it is… Read Full Review

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