Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4542
5% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Yodel - www.yodel.co.uk - Ask a question now

Media Gallery for Yodel - www.yodel.co.uk

Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No attempt and then dropped parcel”

Written on: 19/05/2017 by Zacharyc1946 (1 review written)

Have been expecting a delivery. Heard a noise and went to front door to see Yodel van but no sign of driver. He came down the road, handed me a card and said he had left it with a neighbour. I asked why he had not rang the doorbell which is very loud and works fine and he replied that he had done. This was nonsense as we have a small dog that goes beserk when the bell is rung. I told him so! He then went and got my rather large parcel from the neighbour and proceeded to drop it on its end… Read Full Review

Report this review
★☆☆☆☆

“Missed delivery”

Written on: 18/05/2017 by Forest131 (1 review written)

Waited in all morning. Downstairs windows open, car in drive, obviously someone at home. Nipped to the bathroom, and lo and behold, the driver has been and gone,! He put a card through the door stating he called at 1100, I know it must have been later than that because I checked the porch at 1130 for the post ! I am fuming, I needed the parcel today. After a long and useless 'live chat' were I tried to find out the whereabouts of the driver so I could meet up with him, I have to wait until… Read Full Review

Report this review
★☆☆☆☆

“ deliver nothing”

Written on: 15/05/2017 by Libbyn29 (1 review written)

Once again the yodel failure to deliver strikes again! Tracking device indicated they held live plants for over two weeks before returning to sender, 10 days was out for delivery & they didn't manage it, now contacted company & apparently I refused delivery!!! Why would I refuse something I ordered & wanted? Please explain yodel? How have they managed to continue in business (this is my 5th or 6th appalling experience with then) is beyond me!… Read Full Review

Report this review
★☆☆☆☆

“Don't dial They charge 1p per minute plus your phone...”

Written on: 12/05/2017 by Sullivanyn344 (1 review written)

Don't dial They charge 1p per minute plus your phone operators charge. It's takes forever for the automated service to work out what you're asking for. And the service tells you absolutely nothing that you can't find about your parcel more quickly yourself online. There is no one to talk to and Yodel walks away with you money when the call ends. Terrible customer service number!… Read Full Review

Report this review
★★★★★

“exceptional service from selby depot inc driver updates ”

Written on: 11/05/2017 by karendishman1 (1 review written)

after 11 days of waiting for global shipping service which should have taken only a week i was extremely worried about bad reviews i had read after struggling to get past recorded customer service and speak to live operator i managed to get depot number (if you are polite they are more than helpful) i was updated by depot of est delivery time of item and promised delivery day which was stuck to they were only staff that didnt fob me off like other carriers who were part of global shipping i… Read Full Review

Report this review
★☆☆☆☆

“Yodel what a joke ”

Written on: 05/05/2017 by BraydenFournier84 (1 review written)

Yodel what a joke the worst courier company out there how they ever get business is beyond all comprehension. As they never deliver on time been waiting almost a week now for a next day delivery and this is not the first time yodel has not delivered when there are supposed to. You can never get to talk to anyone as it's all automated probably because they know people are annoyed with them. So again I have had to get onto the company who hired these moronic idiots… Read Full Review

Report this review
★☆☆☆☆

“Worse than the plague”

Written on: 04/05/2017

This is the second time I use Yodel and not by choice. I am astounded that Amazon continues to use this unreliable company. Years ago I ordered an item form Amazon to be delivered by Yodel. The parcel never came, although I received a message that my package was delivered and somebody had signed on my behalf. Yodel insisted that my parcel had been delivered. I insisted that it was not. They asked me to ask around my neighbours. I did. Nobody had received anything.Time lost, money lost… Read Full Review

Report this review
★☆☆☆☆

“Yodels tracking is slow to update and then lies”

Written on: 29/04/2017 by butlerd (3 reviews written)

Yodels tracking was slow to be updated and then when it said my Click and Collect item was ready to collect from my Sainsbury's store it wasn't, confirmed by Sainsbury's own tracking. I can only assume that the Yodel driver is bad… Read Full Review

Report this review
★★★★★

“Great delivery driver”

Written on: 28/04/2017 by littlemags1953 (1 review written)

He is a great delivery driver for Yodel, he is courteous and cheerful and always on time. My last parcel had the company's old name on it but he remembered and there was no problems… Read Full Review

Report this review
★☆☆☆☆

“Worst customer service ever!!!”

Written on: 27/04/2017 by fmPowers174 (1 review written)

My parcel arrived from the USA into the uk on 16th April. Since the 16th there have SUPPOSEDLY been 6 attempts over 6 days to deliver my parcel. Each time i received an email saying they had tried to deliver and had left a calling card. NOT THE CASE. They have a chat line on their website so every day i would speak to them about the fact that there had been no YODEL vans visiting my property . Each time they said they had tried to deliver we had been in the garden or at home. We would… Read Full Review

Report this review
★☆☆☆☆

“absolutely disgusting service”

Written on: 26/04/2017 by dgb1965 (1 review written)

the service I have been subjected to is appalling with rude unhelpful couriers who wont or cant be bothered to do their job properly. the only shining light from my experience with yodel is a member of staff called Mtikazi. I will never recommend yodel to anyone… Read Full Review

Report this review
★☆☆☆☆

“NEVER USE THEM!”

Written on: 26/04/2017 by KamariMills334 (1 review written)

Never use them. Drivers are lazy and avoid some areas e.g. Block of flats. They will click attempted deliver even when they did not attempt. Customer services is unhelpful, they are unable to contact they're drivers or depots. Customer services online chat personals also lied to me about the drivers able to call the receiver. AVOID ALL COST!!!!!… Read Full Review

Report this review
★☆☆☆☆

“No attempt to ring or knock or even leave a card ...”

Written on: 25/04/2017

I have had 2 deliveries this week from different suppliers both came via Yodel. The first one we found sat by the front door in plain sight the day after it was delivered. We come and go via the rear of the property and as such happened across it quite by chance as there was no card left. The second occasion I heard our side gate squeak, went to look and there outside the conservatory door (luckily there was a brief pause in the rain) was our parcel sat on the ground. No attempt to ring or… Read Full Review

Report this review
★☆☆☆☆

“Horric Experience”

Written on: 24/04/2017 by MitchellMacGregor222 (1 review written)

Yodel has truly provided the worst service I have ever received. I waited at home all day yesterday for a parcel that didn’t arrive. I did however receive an email stating they had missed me. My confusion is quite obvious as I was home waiting for the parcel. I called yodel to rearrange delivery for that day as I was not the one at fault and the product the was perishable and would not last until the following day. I spoke with a total of 9 people. Each one stating that it would be… Read Full Review

Report this review
★☆☆☆☆

“Very poor service, very poor delivery record.”

Written on: 23/04/2017 by Batcheloran1956 (1 review written)

Very poor service, very poor delivery record, very poor and unhelpful customer service via chat/calls. All in all, completely unreliable and not at all customer friendly in any way! They are also not bothered by poor reviews either. Pretty dismal!… Read Full Review

Report this review
★☆☆☆☆

“Disappointing service”

Written on: 15/04/2017 by Whalengp500 (1 review written)

One star is too generous. Asked for parcel to be left in a safe place round the back (one of the delivery options when purchasing), instead got a delivery card saying that it was not left and had been taken back to the depot. When I called there was a computer and no one to speak to. Already late in delivery and now I have to wait even longer. Would not recommend this service at all… Read Full Review

Report this review
★☆☆☆☆

“Doesn't even deserve one Star.”

Written on: 10/04/2017 by kvMoody30 (1 review written)

Listen folks, Here are 6 reasons why I have issues with Yodel: 1. Their online chat DOES NOT WORK. It's just there for show. 2. You are forced to call them at 1p per minute on top of other service charges. In the past I have tried 3 different numbers, once I had called and waited for 15min when the line finally rang, before it cut off, meaning Yodel HUNG UP on me. Excuse me?! 3. I was the sender, Yodel was to pick up my parcel. I waited ALL DAY in a SILENT HOUSE. No one ever came. By 6pm I… Read Full Review

Report this review
★☆☆☆☆

“Absolutely disgusting service”

Written on: 30/03/2017 by AdolfoMcKinley73 (1 review written)

Didn't turn up to collect the parcel, after someone waited in all day. LIED about leaving a delivery card, (they didn't leave one). spent so much time on the phone, they all pass the buck to the next person- no one seems to know what they are doing. Parcel delivery number did not work which was THEIR ERROR,as a result of that eventually couldn't even speak to anyone on the phone anymore. 10 days later managed to get a rebook via a webchat, but they refused to give a refund, despite all the… Read Full Review

Report this review
★☆☆☆☆

“Useless”

Written on: 25/03/2017

Driver claims no access to my property. 1. I have been waiting in ALL day and 2.no way can any vehicle pull up in front of my house without me seeing/hearing it. 3. Big driveway you could drive a bus into so confused about lack of access. No card left either saying he had tried !!! My postcode also is the centre of all neighbouring properties(nearest being 300 metres away) and often have to direct people to the other addresses that share same code. Never had an issue with any other courier… Read Full Review

Report this review
★☆☆☆☆

“item delivered somewhere ”

Written on: 23/03/2017

So after 48 hours of creaming and chasing the driver that allegedly delivered the item on Tuesday the 21st at my address but was never received has come back to my house this morning ( by chance I was in ) to show me that he buried the item in my front garden. Of course he didn't think about living any note to advise me so and when calling yodel many times I was told that the item was delivered and signed for. So I have to assume that the street cat have signed for and then the driver decided… Read Full Review

Report this review
overview