Yodel - www.yodel.co.uk Reviews
Summary
Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.
\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
Media Gallery for Yodel - www.yodel.co.uk
Latest Reviews
★☆☆☆☆
“Still Waiting”
Written on: 23/05/2013 by Redthorn01
made an order on the 15th of May and missed the first delivery on monday 20th due to work (no card was left). On my first day off the 22nd I rang Yodel and was PROMISED the delivery would be the next day the 23rd between 7am and 9pm so went out only to come home and find that someone had tried to deliver even though I was told it would be the 23rd not the 22nd so i rang back and was told no the delivery will be on the 23rd. I have waited in all day today the 23rd and no delivery has been... (read more)
★☆☆☆☆
“Lies and Damage”
Written on: 23/05/2013 by silenceisbliss
I can't vote lower than 1? I would if I could! I heard the horror stories but I didn't think they could actually be that bad.... they are. Delivery was attempted on a Monday morning; not being able to be home during the week I selected the option on their website that I would collect the item at the depot on the Thursday. Delivery was again attempted on the Tuesday and Wednesday, I checked the website to make sure I did select " self collection on Thursday" - I did. I arrived at the... (read more)
★☆☆☆☆
“Don't deliver properly”
Written on: 22/05/2013 by WildWest (2 reviews written)
Parcel left on my front step, and stolen within five minutes (according to the CCTV). Please, Yodel! Why didn't you try again later, or leave a card and let us collect parcels from your depot. Good for: opportunistivc thieves Bad for: customers (read more)
★☆☆☆☆
“Avoid At All Costs”
Written on: 21/05/2013
Yodel were responsible for collecting a table which I wished to be returned as it was badly damaged in delivery. On the first occasion that they were supposed to collect it they went to the wrong address. On the second occasion they failed to arrive and no one bothered to contact me. On the third occasion, despite calls to their customer service helpdesk requesting that they prioritise this collection given that they had failed to collect it on two seperate occasions, they turned up at... (read more)
★☆☆☆☆
“missing parcels”
Written on: 21/05/2013 by samtu19 (1 review written)
been waiting for 4 parcels to be delivered by the 9th of May have received 2 the other 2 Ihave been tracking so far they have been to birmingham and aberystwyth nowhere near liverpool where they are supposed to be. Now tracking them this morning I find 1 has supposed to have been delivered and signed for but god knows where or who because it certainly was not at my address or signed for by me. The other 1 appears to still be in Birmingham sorry Yodel not a good recomendation for your service . (read more)
★☆☆☆☆
“no show from yodell”
Written on: 21/05/2013
parcel due for delivery on Tuesday . wait in all day-no show. wait in next day -no show! phone them Thursday to be told " your address does not appear on sat nav"!!! Told them cos I 'm in a new build!! Used another driver- who ACTUALLY LEFT THE DEPOT!! Found house at long long last!! Dont hire them!!! (read more)
★☆☆☆☆
“Yodel driver bursts into my house”
Written on: 20/05/2013
Another 'Yodel' delivery today with some sad looking fruit trees. Wanted to check how long they had been in transit. Went to telephone with documents in hand BUT driver came into my house behind me, snatched the documents from my hand . . . and left. Shall in future check delivery is NOT Yodel. (read more)
★☆☆☆☆
“Yodel lorry smashed into my wall and deny doing so”
Written on: 16/05/2013
They were delivering a sofa to my neighbour. A crashing noise was heard. Another neighbour looked out of his upstairs window on hearing the noise. Unable to see registration number of vehicle. Yodel express driver and his colleague denying they did it!!!! and I'm left with a £1250 bill to repair the wall.Can anyone give me any advice on what I can do next to recoup the money from them. (read more)
Yodel_Rep's Comment
Written on: 17/05/2013
Hi
I am here to help!
I can look into this immediately if you email your full address and a contact number.
Laura
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Mamahabs's Comment
Written on: 17/05/2013
please send your emal address
thank you
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Mamahabs's Comment
Written on: 20/05/2013
Please supply an email address so that I can forward all documentation
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★☆☆☆☆
“Everytime.....”
Written on: 16/05/2013 by Simpo20 (1 review written)
Everytime I discover that Yodel is delivering my package, my heart sinks. Absolutely ZERO attempt at delivery on numerous occasions, both at home and at work, which have ended up back at the depot. I was at work from 8am until 8pm yesterday and got this from the tracking.... "Delivery attempted, unable to gain access Bristol service centre 15th May 2013 18:12 Delivery attempted, unable to gain access Bristol service centre 15th May 2013 17:31 Delivery attempted, unable to gain... (read more)
Yodel_Rep's Response to Simpo20's Review
Written on: 17/05/2013
Hi
I'd love to be able to help you with this. If you email your full address, parcel info and a contact number, and I'll take a look into that for you.
Laura :-)
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Sauvon23's reply to Yodel_Rep's Comment
Written on: 20/05/2013
hi was you at home when attempt was made?
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★☆☆☆☆
“waste off money”
Written on: 15/05/2013 by tonytangle
paided for express delivery had a day off work got the text but nothing came this was a birthday present for my son rang up and all I got was sorry three days later I have still not got my delivery and no ones been in touch (read more)
Yodel_Rep's Response to tonytangle's Review
Written on: 15/05/2013
Hi
I'm here to help! Please email your full address, contact number and parcel info and I'll take a look into that for you.
Laura
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Yodel_Rep's Response to tonytangle's Review
Written on: 16/05/2013
Hi
I'm here to help! If you need any assistance please email all the details to us.
Laura
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See next 10 reviews
Showing 1 - 10 of 2938 Reviews
★☆☆☆☆
“Unbelievably Awful ”
Written on: 14/05/2013 by gpage (1 review written)
Next day delivery (to replace faulty Sim Card) was ordered by Virgin mobile using Yodel for Saturday morning. Stayed in, did not arrive. Extended to Saturday before 9pm. Did not arrive. Live chat with Yodel - Yodel assistant only had same info as online tracking, told to phone Virgin mobile. Did so. Put on hold whilst Virgin mobile called Yodel, 25 mins later, redelivery confirmed for Tuesday (Mon was bank hol). Stayed in, Yodel did not deliver. Repeated same process Wed, Thurs, Fri, Sat,... (read more)
Yodel_Rep's Response to gpage's Review
Written on: 14/05/2013
Hi
I'm here to help! Please email your full address, parcel info and a contact number and I'll take a look.
Laura
Reply to this comment
Gpage's reply to Yodel_Rep's Comment
Written on: 14/05/2013
Hi,
Ok - please give me your email address and I will give you my details. By the way, I am still waiting -2 hours and 40 minutes left before Yodel fails yet again today.
Thanks
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Yodel_Rep's Response to gpage's Review
Written on: 15/05/2013
Hi
If you still need any assistance with this. Then pop an email over, with your full address, parcel info and contact number and I'll look into that for you.
Laura :-)
Reply to this comment
★☆☆☆☆
“Failed to collect twice”
Written on: 13/05/2013
I booked Yodel via Parcel2Go to deliver an eBay purchase. I received a text message confirming my parcel would be collected and I waited in all day but no collection was attempted. To make things worse they sent another message later in the day claiming they had attempted collection which was a blatant lie! This experience was repeated after the collection 2 days later after it was rebooked so all in all an absolute waste of time. Do yourself a favour and avoid. (read more)
Yodel_Rep's Comment
Written on: 14/05/2013
Hello. Do you need any help? We are here to assist you should you need it! Just send over your full address and parcel info and we'll look into this. Thanks, Michelle.
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★☆☆☆☆
“Making City Link look good”
Written on: 13/05/2013 by AndySt (1 review written)
5 days after my parcel was apparently delivered I'm still without my sons 12th Birthday present. Yodels' online chat system couldn't give me any details as to where it had been delivered or who signed for it, they said it had been delivered and referred me back to the retailer (Ebuyer). Ebuyer support was fantastic, as usual, and they liaised with Yodel to discover my parcel was wrongly delivered to another address (still no idea where) and at this time, I've no idea if or when I'll see it.... (read more)
Yodel_Rep's Response to AndySt's Review
Written on: 14/05/2013
Hello. I can help you with any parcel queries you may have. If you require any assistance please email us with your full address and tracking information and I'll look into it. Michelle.
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Mamahabs's Response to AndySt's Review
Written on: 20/05/2013
Has Laura sent you an email address. She hasnt sent me one so i am still in limbo.............what sort of company is this?????
mamahabs
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Andyst's reply to Mamahabs's Comment
Written on: 23/05/2013
I had to do some digging to find the address. It is social.media@yodel.co.uk
It would be good if they posted this on each request to make contact
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★☆☆☆☆
“Everytime poor”
Written on: 13/05/2013 by Dan.S (1 review written)
Twice have I been in the unfortunate position of having Yodel try to deliver and both times the same problem. My latest experience went as so, after the second attempt to deliver I went online and arranged a new delivery day and got a prompt email saying my request had been accepted only to find they tried to deliver again on the next day (now 3 times). So the agreed day comes for me to sit at home and wait, so I go on line to check delivery info to find it is still at the depot. I rang... (read more)
Yodel_Rep's Response to Dan.S's Review
Written on: 14/05/2013
Hello.
I can see that you've had some issues with your parcel delivery. If you'd like some help just email us over your full address, tracking details and contact number. Michelle
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Dan.s's reply to Yodel_Rep's Comment
Written on: 15/05/2013
As you can see in the review I spoke to a person at customer services who just kept apologizing, why would it be any different this time?
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Yodel_Rep's reply to Dan.s's Comment
Written on: 15/05/2013
Hello,
I may be able to track your parcel and see what has been happening with it and where it's up to.
I am here to help and will do I can to offer you a solution. Michelle.
Reply to this comment
Dan.s's reply to Yodel_Rep's Comment
Written on: 15/05/2013
That's just what the previous customer service person did! tracked it, told me there had been a mistake and would notify the depot and their manager, I am not willing to sit at home another day for it not to arrive as that is all I seem to experience.
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Yodel_Rep's reply to Dan.s's Comment
Written on: 15/05/2013
Okay. I understand you've had a difficult experience so far. If you change your mind and you would like some help, please do not hesitate to get in touch. Michelle.
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★☆☆☆☆
“waste of space”
Written on: 13/05/2013
I order some baby nappies from asda direct only realise that they will be using yodel to deliver one pack of nappy and another company for the others. Receive an email from asda saying that yodel will deliver my nappy on may 8 check the tracking on yodel website and read that the driver attempted to deliver my parcel at 14.10 and that a card was left.( hold and behold there was no card to be found ) rearrange for them to deliver it on Saturday may 11 only to check the tracking again, this... (read more)
Yodel_Rep's Comment
Written on: 13/05/2013
Oh no!
Please email your full address, parcel info and a contact number and we'll get onto this right away for you.
Laura :-)
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Yodel_Rep's Comment
Written on: 14/05/2013
Hi
I'm here to help!
Please email me with all the details and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“avoid using terrible service”
Written on: 12/05/2013
Ordered product from ISME, if I knew that they used Yodel I would never have ordered from ISME. If you Google the address of both Yodel and ISME you will find that both companies are registered at exactly the same address, are they the same company? Which would explain the lack of enthusiasm in following up my complaint, which is: Order was scheduled to be delivered by 9pm Saturday as you can guess it did not get delivered. Checking the tracking system today I find that it was not delivered... (read more)
Yodel_Rep's Comment
Written on: 13/05/2013
Hey
We're here to help! To keep your details protected, please email us. We'll take a look for you.
Laura
Reply to this comment
Yodel_Rep's Comment
Written on: 14/05/2013
Hi
If you need any assistance please send me an email with all the details and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“Terrible... Disgraceful company”
Written on: 12/05/2013
Been waiting since 7.30am in the morning ... It almost 4pm... It says on the tracker that its been put for delivery at 9.46am ... Will never use this company. Taught me a lesson to ask who will be delivering my package. If i hear that its yodel... I will cancel my purchase... Very disgraceful. How can this company still be delivering after so many bad reviews... Should be out of buisness.. Kmt (read more)
Yodel_Rep's Comment
Written on: 13/05/2013
Hi
I'd really like to help you with this. If you email all the details over to us, I can take a look into that for you.
Laura :-)
Reply to this comment
Yodel_Rep's Comment
Written on: 14/05/2013
Hi
If you still need any help please email me, with your full address, parcel info and contact number and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“Waste of a Saturday ”
Written on: 11/05/2013
I ordered a new phone on Friday and received an email telling me my parcel would arrive on the Saturday. When checking the parcel tracker code it read that it had checked into the Reading at 06:50 on the Saturday morning and my parcel would be delivered before 9pm. Seeing as I live in Bracknell, a ten minute drive away from Reading, I thought it reasonable to expect my parcel before 6pm but received no parcel and then some apology after 9pm "We are sorry, but it appears your parcel has been... (read more)
★☆☆☆☆
“Terrible... Disgraceful company”
Written on: 10/05/2013 by roanz08
After hearing alot of reviews for this so called company was getting scared especially when it was past 1pm ... I had been awake since 7.30pm. The depot is jus 10 mins away from me... Why should it take a whole day to come... Bunch of lazy drivers and usless staff... I finnally checkd the tracker .. It said delivery attempted at 11.59am which was a lie because the post man knocked on my door for other deliveries and it was a around that time... I dont even want the phone from carphone... (read more)
Yodel_Rep's Response to roanz08's Review
Written on: 13/05/2013
Hey Roanz
I'm here to help! Please email your full address and parcel info and I'll take a look into that for you.
Laura :-)
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Yodel_Rep's Response to roanz08's Review
Written on: 14/05/2013
Hi
If you need any help with this, just pop an email over to me.
Laura :-)
Reply to this comment
★☆☆☆☆
“partially missing delivery”
Written on: 10/05/2013 by Shilas
made some orders (non food) from argos and tesco yesterday. next day delivery, needed all the stuff for todays evening. was waiting for vans with tesco and argos logos, but parcels were delivered by yodel. part of parcels. rude non english speaking redneck was driver reapeating two phrases "not guilty" and "refuse?!". couldn't refuse, because he would take everything back to van. signed and took my partial delivery. missing bag wasn only worth £3 +delivery so no really big deal. just... (read more)
Yodel_Rep's Response to Shilas's Review
Written on: 13/05/2013
Hi
If you email me and send over your full address, parcel info and a contact number, I'll gladly take a look into this for you.
Laura
Reply to this comment
Yodel_Rep's Response to Shilas's Review
Written on: 14/05/2013
Hi
I'd really like to help you with this. Please email me and I'll take a look for you.
Laura :-)
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See next 10 reviews
Showing 11 - 20 of 2938 Reviews
★☆☆☆☆
“complete liars”
Written on: 10/05/2013
hi, im really disappointed. I've never used this company and they sound really good, they give you a text to let you no when there coming and a number if you need to contact the driver. WELL I took a whole day off work to collect my parcel because they gave me a text saying it would be with me anytime before 9pm. I waited and it never showed up ! then to top it off I rung the number they gave to me to see where my parcel was and the number was incorrect ! im very disappointed and will never... (read more)
Yodel_Rep's Comment
Written on: 10/05/2013
Hi
I'm here to help! Please email all the details to social.media@yodel.co.uk and I'll take a look :-)
Laura
Reply to this comment
Joeyjoey19's Comment
Written on: 13/05/2013
hi, thanks but no need to look I got my item just really disappointed about taking a day off work for it not to even come on that day
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Yodel_Rep's Comment
Written on: 13/05/2013
Hi
If you email me further details, I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“Liars useless lazy customer service is full of dim wits ”
Written on: 10/05/2013 by Rachmac42
After rushing bk to get home to wait for delivery I was in kitchen not many miles away from front door heard someone at door was postman this was at 920am! And also card from yodel written at 920am saying no one at home !!!!! Strange no one knocked car on drive indicates that yes soneone is in!!!Rang customer dim wits who apparently do not have mangers who are not in meetings couldn't track driver because when a delivery not made it wipes the screen nothing else they can do!!!!! Great day... (read more)
Yodel_Rep's Response to Rachmac42's Review
Written on: 10/05/2013
Hello. I can see you have been having some problems with your delivery. We can help if you need any assistance? You can email us over your details to social.media@yodel.co.uk and we can look into this for you. Michelle.
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★☆☆☆☆
“Worse than Terrible”
Written on: 10/05/2013
Attempted deliveries when I was home???? Tracking information that said the package was delivered 3 days in the future?? Packages left with "neighbours" a few doors away. Impossible customer service - the worst company I have ever dealt with and I specifically ask for companies not to use them and if they do, I refuse to order with them. How can this company continue to operate? (read more)
Bowiestar's Comment
Written on: 10/05/2013
don't worry, someone will write a comment here saying they are here for you told help.... hahaa.. I mean, seriously???!!
Totally agree with you.
By the way the company i ordered from said they found out Yodel has fired a driver this week, so that delays it aswell (????!!). ah ok, so what about those tons of vans they are working with? Joke
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Yodel_Rep's Comment
Written on: 10/05/2013
Hi
If you'd email me further details I'll take a look and be in touch shortly. Our email address is social.media@yodel.co.uk.
Laura :-)
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Yodel_Rep's Comment
Written on: 13/05/2013
Hi
If you still need any help please email all the details and I'll take a look
Laura
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★★★★★
“Excellent service,from a couple of good lads”
Written on: 09/05/2013 by adger1971 (1 review written)
I know they get a lot of bad press maybe sometimes deservedly so but i want to put my side across.I ordered tv on 2nd may,estimated delivery time upto 17th may.7th may recieved a text message telling me my order would be delivered 9th may between 10 and 2 pm,9th of may at 9.30 in the morning recieved another text message confirming that it would be delivered today.11.50am recieved a call of one of the 2 lads bringing my tv to tell me they were 10 mins away.turned up and brought the tv... (read more)
★☆☆☆☆
“Tried once but never again!”
Written on: 09/05/2013
I waited in all day yesterday for a collection but was finally advised by email at about 17:30 that they would not be collecting. The email also asked if I wanted to re-book the collection - my answer was obvious and I've changed to a more reliable service provider. (read more)
Yodel_Rep's Comment
Written on: 10/05/2013
Hey there :-)
If you're having any problems, please contact us at social.media@yodel.co.uk and we can help. If your issue has been resolved, please feel free to get in touch in the future should you need us. Michelle.
Reply to this comment
★☆☆☆☆
“Unable to deliver no access to property”
Written on: 09/05/2013
Do not use this company, I stayed in all day yesterday for a delivery, no delivery, looked on the tracking system this morning, Unable to deliver no access to property at 21.45, not sure what this means, but I was in and no card was left. All the companies that use this courier firm, think again. they are useless (read more)
Yodel_Rep's Comment
Written on: 09/05/2013
Hi
I can take a look into this and help you. Just pop an email over to social.media@yodel.co.uk and I'll get right onto that for you.
Laura :-)
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Yodel_Rep's Comment
Written on: 10/05/2013
Hi
If you need any help with this, just pop your details over to social.media@yodel.co.uk and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“Confusing - late - poor costumer service”
Written on: 09/05/2013 by bowiestar (1 review written)
i wish i knew these guys deliver for Office Shoes... i suggest everyone to check who's delivering for the company you are ordering any goods from. I was expecting a delivery for the 7th (tuesday). It did not arrive. I was checking the transit information, and it said my item is on the van. It didn't come all day, and then after 8pm it said that my item is back in the depot. I was home the next again, (8th) and was checking the website, but it was still saying it's in the depot - ergo they... (read more)
Bowiestar's Response to bowiestar's Review
Written on: 09/05/2013
their social media assistants must be super busy trying to get in touch with all the complaining people. Isn't it says it all that they actually pay someone full time to try to deal (or to pretend to deal) with the thousands of complains?? i don't blame these workers, just blame the company itself.
And how come there's no weekend delivery??
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Yodel_Rep's Response to bowiestar's Review
Written on: 09/05/2013
Hi Bowiestar!
I'm here to help. If you could email your full address, parcel info and a contact number to social.media@yodel.co.uk, I can take a look and keep you up to date.
Laura
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Bowiestar's reply to Yodel_Rep's Comment
Written on: 09/05/2013
thanks but no need to. I have alreay spoken to Office shoes and they told me that they will get in touch with you, and if you won't deliver it by tomorrow, they will cancel and refund it for me. I will rather go with that.
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Yodel_Rep's Response to bowiestar's Review
Written on: 09/05/2013
Ahhh okay, no problem :-)
However if you do want me to take a look, just send over the details. I'm more than happy to help.
Laura
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Bowiestar's reply to Yodel_Rep's Comment
Written on: 10/05/2013
all i'd like t know is that why is my parcel sitting in the depot for 3 days, and when they finally put it on the van, why they return it there again?? now even if they bring it here, i won't be able to take it as i won't be home. Anyway, office will refund if Yodel won't deliver by friday -as there's no weekend service (?!).
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Yodel_Rep's Response to bowiestar's Review
Written on: 10/05/2013
We do delivery on a Saturday! :-)
If you'd email the details to social.media@yodel.co.uk, I will be able to help you with this.
Laura
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Bowiestar's reply to Yodel_Rep's Comment
Written on: 10/05/2013
i wonder why the arrogant guy with the weird accent on the phone on the 08/05 at 6.28pm said that there isn't... by the way, my stuff been taken back to the depot again last night, and it hasnt been loaded today. AGAIN! and i am happen to be home due to illness. And it still won't arrive as it isnt on it's way. they said APPROX friday. (but it was due on the 7th anyway!)
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Yodel_Rep's Response to bowiestar's Review
Written on: 10/05/2013
For me to be able to help you I will need the details. (Full address, email address, contact number and parcel info.) Once I have this information I'll be able to get your parcel to you as quickly as possible and keep an eye on the delivery for you.
Laura
Reply to this comment
★☆☆☆☆
“********DO NOT USE********”
Written on: 08/05/2013
Do not use this company and urge any business that does to change also. Absolutely shocking service. Clearly too lazy for their own good. One delivery left on an open doorstep and stolen. Another out on the delivery van for three days yet returning to the depot each night without an attempted delivery!Would not even give one star if it were possible. This company doesn't seem to understand that some of these packages and parcels are urgent and that these failings are likely to reduce custom... (read more)
Yodel_Rep's Comment
Written on: 09/05/2013
Hi
Oh no! I really want to help you with this.
If you could please email all the details to social.media@yodel.co.uk, I'll look into this immediately for you.
Laura :-)
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Yodel_Rep's Comment
Written on: 10/05/2013
Hi
I'm here if you need any help. Just send over the details to social.media@yodel.co.uk and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“appalling service”
Written on: 07/05/2013
I had a card put through my door saying they had tried to deliver but would come back the next day. I waited in all the next day and the next, I tracked my parcel and it had apparently left the depot and was with the courier. It didn't get delivered and neither did it get returned to the depot so I couldn't even pick it up myself. Customer services said they couldn't get in touch with the depot or the courier to find out where it was. I'll bet it never comes. And I'll never buy again from a... (read more)
Yodel_Rep's Comment
Written on: 08/05/2013
Hi
I'm here to help. If you email your full address, parcel info and a contact number to social.media@yodel.co.uk, I'll be able to have a look and assist you further :-)
Laura
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Alphabetagamma's Comment
Written on: 08/05/2013
Today I tracked my parcel and apparently last night at 21.29 another attempt was made to deliver my parcel and a card put through my door!?
Another lie I was in all evening and received no card (and have a security camera at the front door so proof that nobody called) After I called customer services and threatening legal action- my parcel finally turned up around 7 this evening when nobody was in and left in the garden.
I have wasted enough time and money - my parcel was plants which are the worse for wear as might be expected- and unless you can compensate me for the inconvenience and time I have spent waiting in, not to mention replacing the plants which will probably not live, you can't help, and sorry but never again will I buy from a company which uses Yodel.
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Yodel_Rep's Comment
Written on: 09/05/2013
Hello there! I can see that you have had some issues in receiving your parcel. I am here to help you should you require any assistance. Please feel free to contact us at social.media@yodel.co.uk and we can help. Michelle.
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Bowiestar's Comment
Written on: 10/05/2013
why don't you guys actually have THIS email address shown on your website? as well as a phone number that isn't 0800... Instead you guys chasing unhappy costumers on the web - full time. funny.
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Yodel_Rep's Comment
Written on: 09/05/2013
Hi
If you email all your details to social.media@yodel.co.uk.
I'll take a look.
Laura :-)
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Alphabetagamma's Comment
Written on: 09/05/2013
No thanks, I've had quite enough of Yodel and would never ever use them again when there are so many other excellent couriers available.
For me it was the first and last time.
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★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 07/05/2013 by AndreaMead
To all business owners out there - please stop using this company for your delivery services as they are NOT FIT FOR PURPOSE. I paid for a next day delivery and didn't receive my items. They lied about "attempted delivery stating failure to gain access" on three separate occasions. It appears this is their normal excuse when they can't be bothered to turn up. ASOS and Next are a good example of how to make it work. My delivery was from River Island and I won't use their on line service... (read more)
Yodel_Rep's Response to AndreaMead's Review
Written on: 08/05/2013
Hi
Oh no! To keep your details protected, if you email me at social.media@yodel.co.uk, I'll be able to help you.
Laura
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Yodel_Rep's Response to AndreaMead's Review
Written on: 09/05/2013
Hi,
If you'd still like me to take a look, please email me your full address, parcel info and a contact number.
I'll take a look.
Laura :-)
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See next 10 reviews
Showing 21 - 30 of 2938 Reviews
★☆☆☆☆
“PLEASE COMPANIES STOP USING YODEL!!!!!!!!!!!!!!”
Written on: 06/05/2013 by saz1987
I really don't know how this 'delivery' company is still in business. For the third time with yodel checked the tracking and said it was out for delivery so stayed in all day. It got to about 5pm and I rechecked the delivery status and it said attempted delivery unable to gain access. ABSOLUTE JOKE!!!!!!!!!!!!!!!!! They don't even deserve 1 star (read more)
Jacks03's Response to saz1987's Review
Written on: 07/05/2013
I have had the same prob too
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Yodel_Rep's Response to saz1987's Review
Written on: 07/05/2013
Hi,
I'm here to help!
If you can send me your details to social.media@yodel.co.uk, I can look into this right away!
Laura :-)
Reply to this comment
Yodel_Rep's Response to saz1987's Review
Written on: 08/05/2013
Hi Saz
If you email your full address, parcel info and a contact number, I'll be able to help you with this :-)
Laura
Reply to this comment
★☆☆☆☆
“Avoid!”
Written on: 04/05/2013 by Yvwang (1 review written)
Had ordered some garden furniture and BBQ for the bank holiday weekend, not only were they not delivered on the day as requested (which I had to take a day off from work for), I had to contact the seller to rearrange another day and they still weren't delivered!! No calling card or attempted to contact via email or message, I only found out the parcels were sent back to the service center when I checked their website. There is no contact number or direct contact address I can chase for the... (read more)
Yodel_Rep's Response to Yvwang's Review
Written on: 07/05/2013
Hi,
I'll take a look into this right away. Just send over the details to social.media@yodel.co.uk and I'll take a look into that for you.
Laura
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Yodel_Rep's Response to Yvwang's Review
Written on: 08/05/2013
Hi
I'm online up until 5pm if you need any assistance. Just send me over an email and I'll be able to look into that for you.
Laura
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Yvwang's reply to Yodel_Rep's Comment
Written on: 08/05/2013
Hi,
Thank you for the comment and effort for looking into this. I had to cancel my order from the seller as would not want to risk for taking another day off and not have my products delivered. I did try to get the order re-delivered three times (including contact the seller directly twice), it was all uncessful, so would rather to cancel the orders and seek alternatives.
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★☆☆☆☆
“Why can't I track my package!?”
Written on: 04/05/2013
So I ordered my package yesterday, with a next day delivery. This morning I checked and my package was put on a courier at the Preston depot, which I was happy about, but now when I go on the tracking thing and enter my record it tells me 'sorry we can't find your parcel details, have they done this on purpose because they can't be bothered or what? I simply can't afford to not get my package, I need the package, this is absolutely ridiculous. (read more)
Yodel_Rep's Comment
Written on: 07/05/2013
Hi
If you email over your details to social.media@yodel.co.uk including your full address, parcel info and contact number, I'll immediately take a look into that for you.
Laura
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Yodel_Rep's Comment
Written on: 08/05/2013
Hey!
If you need any assistance, I'm here to help up to 5pm. Just email me at social.media@yodel.co.uk.
Thanks, Laura
Reply to this comment
★☆☆☆☆
“Never ever again”
Written on: 04/05/2013 by jaymze (1 review written)
Next day delivery supposed to arrive Thursday, no delivery. Friday I was promised the parcel would be delivered, no delivery. I was in all of Thursday and Friday, and the tracking website has the cheek to write 'delivery attempted, unable to gain access'. This is a bare faced lie, as I was in all of Friday waiting for said delivery. On top of this the customer service phone number randomly cuts me off when I select the options it tells me too, and the customer service is terrible. You... (read more)
Yodel_Rep's Response to jaymze's Review
Written on: 07/05/2013
Hey,
I'd really like to help you with this.
If you'd please email all the details to social.media@yodel.co.uk. I'll have a look into this for you.
Laura
Reply to this comment
Yodel_Rep's Response to jaymze's Review
Written on: 08/05/2013
Hi Jaymze
If you still need any help, just email your full address, contact number and parcel info to social. media@yodel.co.uk and I'll be able to help you with this.
Laura
Reply to this comment
★☆☆☆☆
“Attempted delivery ? When was that then ?”
Written on: 04/05/2013
I received an email saying that delivery would be between 0730-1800 on Friday 3rd May. I sat in all day waiting but nothing arrived. I then checked on my delivery status which now said 'Delivery attempted call card left'. This is a lie. Delivery was not attempted and I do not have a call card. I tried calling them yesterday and held on for 30 minutes only to be cut off. I tried calling this morning, only to be cut off. Yodel, you are one of the worst company's that I have ever dealt with(or... (read more)
Yodel_Rep's Comment
Written on: 07/05/2013
Hi
I am here to give a helping hand!
If you could please send the details to social.media@yodel.co.uk, I can look into this straight away :-)
Laura
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Davelego's Comment
Written on: 07/05/2013
Thanks for you response. My delivery ref. is JD0002213310863591.
I have phoned Talktalk yet again and they say I should get delivery today. It is now 17:30 and having waited in all day Friday, Saturday morning and all day today, I won't be holding my breath.
I was assured that I would receive a phone call but yes you've guessed it. Nothing.
Once again I will say it. Shocking, shocking, shocking service.
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Yodel_Rep's Comment
Written on: 08/05/2013
Hi
I'd love to help you with this! Please email the details to me at social.media@yodel.co.uk.
Thanks, Laura :-)
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★☆☆☆☆
“Absolute lies”
Written on: 04/05/2013 by MrCass15635
Received two emals telling me that the delivery was on it way until 9pm on the said evening, suprisingly nothing turned up. Checked the webite to track my parcel got the message 'problem with your delivery'. At 07:06 I revieved a text to say my parcel had been delivered, thats funny coz I have nothing. Absolute lies!! (read more)
Yodel_Rep's Response to MrCass15635's Review
Written on: 07/05/2013
Hi,
I'm eager to help you with this.
If you would like to email your details to us at social.media@yodel.co.uk, I can assist you further.
Laura :-)
Reply to this comment
Yodel_Rep's Response to MrCass15635's Review
Written on: 08/05/2013
Hey
I'm still here to help. If you need me, just send over the details to social.media@yodel.co.uk and I'll take a look.
Laura
Reply to this comment
★☆☆☆☆
“Worst delivery company ever!!!”
Written on: 04/05/2013
Missed delivery despite being in... Yodel state that I have moved despite this not being correct so they returned to sender. (read more)
Yodel_Rep's Comment
Written on: 07/05/2013
Hi
Oh no :-( If you send over your details to social.media@yodel.co.uk, I can take a look for you?
Laura
Reply to this comment
Yodel_Rep's Comment
Written on: 08/05/2013
Hey!
Can I still be of assistance? If so, just pop all the details over in an email and I'll take a look :-)
Laura
Reply to this comment
★☆☆☆☆
“Cancelling CPW order due to yodel”
Written on: 04/05/2013
Yodel haven't even tried to deliver my item yet. Day 1 they admitted they wouldn't make it in time, next 3 days, item misplaced, in this time I couldn't make a new order or cancel this one until yodel confirmed its lost, day 4: will be delivered by 5:30.... It's now 20:47 and still out for delivery. Deff innately cancelling/returning contract phone in principal. This was the shirt version, without the telephone call logs. To be fair CPW were ok but couldn't resolve even when escalated . Say... (read more)
Yodel_Rep's Comment
Written on: 07/05/2013
Hi
If you email your full address, parcel info and contact number to social.media@yodel.co.uk, I'll take a look into that for you.
Laura
Reply to this comment
Yodel_Rep's Comment
Written on: 08/05/2013
Hi
I'd really love to help you. If you email your details to social.media@yodel.co.uk, I'll take a look into that for you :-)
Laura
Reply to this comment
★★★★☆
“Got the job done.”
Written on: 04/05/2013
Expected a package on Monday but wasn't able to receive because I ran an errand. When I came back, they left their card. Rescheduled for the following day. Next day, got the package and the driver seemed friendly. I'm satisfied overall. (read more)
Yodel_Rep's Comment
Written on: 07/05/2013
Thanks for the feedback!
Have a lovely day :-)
Laura
Reply to this comment
★☆☆☆☆
“DON'T USE YODEL THEY WILL TAKE YOUR ITEMS AND CAN'T...”
Written on: 04/05/2013
11:55:24 AM Hi. How can I help? 11:56:04 AM Hello, my delivery has been misplaced for 4 days and the driver has not been located as yet 11:56:31 AM So the item is under investigation? : 11:57:06 AM No as no one has contacted me as to where my items are. May I please ask for the driver to be located so I am able to collect the goods that I have paid for? 11:57:48 AM This is the fourth day and I was informed that someone will call me back yesterday evening to explain where the driver has... (read more)
See next 10 reviews
Showing 31 - 40 of 2938 Reviews
★☆☆☆☆
“Awful!”
Written on: 03/05/2013 by Bornfreekp
New phone ordered from Carphone Warehouse was meant to be delivered yesterday between 7.30am and 9pm. Waited in the whole day for it - it got to around 7pm I phoned the delivery driver to find out when it was going to arrive. Delivery driver told me his van had broken down and I wouldn't receive the package until tomorrow (nice of Yodel to let me know). I phoned Yodel to confirm and they seemed to know the van had broken down but didn't have a clue when my package might be delivered. The... (read more)
Yodel_Rep's Response to Bornfreekp's Review
Written on: 03/05/2013
Hi
I'm here to help! Please email your full address, parcel info and contact number and I'll look into that for you immediately.
Laura :-)
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Yodel_Rep's Response to Bornfreekp's Review
Written on: 07/05/2013
Hey!
I'm here if you need any help.
Just pop the details over in an email and I'll look into it right away :-)
Laura
Reply to this comment
★☆☆☆☆
“Rubbish!”
Written on: 03/05/2013 by kristabelles
This company is a joke. I've had lots of dealings with them none good! One delivery driver rang my flat buzzer and asked me to come down stairs to collect my parcel. When I asked him to bring it up as I had 2 young children he said no you'll have to come and get it yourself because I'm having a cigaret and the building has a no smoking sign on it!!!! What more can you say other than they are a bunch of useless w****r's! (read more)
Yodel_Rep's Response to kristabelles's Review
Written on: 03/05/2013
Hi,
If you'd please email your full address and a contact number, I'll look into this for you right away :-)
Laura
Reply to this comment
Yodel_Rep's Response to kristabelles's Review
Written on: 07/05/2013
Hi!
I really want to help! If you email your full address, parcel info and a contact number to social.media@yodel.co.uk, I'll look into this for you immediately.
Laura
Reply to this comment
★☆☆☆☆
Yodel_Rep's Comment
Written on: 03/05/2013
Hi
Is there anything I can help you with?
If so, please email all the details to social.media@yodel.co.uk and I'll be able to help you.
Laura :-)
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Yodel_Rep's Comment
Written on: 07/05/2013
Hi.
If you email all your details to social.media@yodel.co.uk, I can look into this for you and I'll be able to help you.
Laura
Reply to this comment
★☆☆☆☆
“Lie about attempting delivery”
Written on: 02/05/2013 by Hampshirebride (2 reviews written)
I have ordered two items from amazon. Today (2nd May) I was in all morning and when I went to check the post I found a while you were out card. We have a very loud buzzer so there is no way they tried. Upon further investigation they are claiming they tried to deliver yesterday too (1st May). There was someone in ALL day yesterday - no one tried to deliver and there was no while you were out card. I managed to get through to them on the phone and they said they would get in touch with the... (read more)
Yodel_Rep's Response to Hampshirebride's Review
Written on: 03/05/2013
Hello. I can see that you have had some issues in receiving your parcel :( Please be aware that we are here to help you with any queries you may have. You can email us all your details to social.media@yodel.co.uk and we can look into this for you. Michelle.
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★☆☆☆☆
“Gros muppetry of the highest order”
Written on: 02/05/2013 by johnatherton
I really don’t think i have ever seen such gross muppetry ! The only thing I can think why they are so bad is because somehow they are cutting corners and doing on the cheap. I will never purchase anything again from e-buyer as long as they are using Yodel as there delivery source. (read more)
Yodel_Rep's Response to johnatherton's Review
Written on: 02/05/2013
Hi. Can I help you, please email me at social.media@yodel.co.uk. I'd love to take a look into this for you. Laura :-)
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Yodel_Rep's Response to johnatherton's Review
Written on: 03/05/2013
Hi!
Please email social.media@yodel.co.uk with your full address, parcel info and a contact number.
I'm here to help.
Laura :-)
Reply to this comment
★☆☆☆☆
“absolute JOKE! NO STARS!”
Written on: 02/05/2013
So I ordered a Samsung laptop, and for some insane reason YODEL JUST HAD TO BE THE COURIER SERVICE?! Why on earth does this company still exist?! It has always been rubbish! My £700 laptop is currently sitting in a warehouse when it is supposed to be delivered by 30th April. I have called so many times I have lost count! They promised to deliver today (2nd May) but on the tracking system no on has bothered to put it in a van and it is now past midday, and loading stops at 11am. I called... (read more)
★☆☆☆☆
“The company Yodel, is a joke.”
Written on: 02/05/2013 by ardiles1979
A few years worked with the company where I work now for nearly two weeks can not find the company and driving around my package back and forth. Customer service chat is a waste of time. If do not want to waste time and nerves, choose another courier. (read more)
Yodel_Rep's Response to ardiles1979's Review
Written on: 02/05/2013
Hello! Is there anything I can help you with today?
I'm here to assist you with any issues you're having. Just send over your details and queries to social.media@yodel.co.uk and we can help. Michelle.
Reply to this comment
Yodel_Rep's Response to ardiles1979's Review
Written on: 03/05/2013
Hello! Just to let you know that we are still here should you need any help! Just send us over an email to social.media@yodel.co.uk and we can help you :) Michelle.
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★☆☆☆☆
“Can I give no stars?”
Written on: 01/05/2013 by jimma (1 review written)
I ordered a Galaxy S4 from Carphonewarehouse and they decided to use Yodel to deliver it to me. I pre-ordered this 6 weeks ago (April 2 2013) and was told it would arrive 27 April. Nothing - I waited in all day today and NOTHING AGAIN. I called (as they are open until 9pm) and 8.30 and no one was there. AVOID this shower (read more)
Yodel_Rep's Response to jimma's Review
Written on: 02/05/2013
Hi
If you email your full address, parcel info and a contact number to social.media@yodel.co.uk, I'll look into this immediately for you :-)
Laura
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Yodel_Rep's Response to jimma's Review
Written on: 03/05/2013
Hi Jimma
If you need me to look into this for you, I
Reply to this comment
Yodel_Rep's Response to jimma's Review
Written on: 03/05/2013
Hi
If you need me to look into this for you, please email social.media@yodel.co.uk with all the details. I'm here to help!
Laura :-)
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Jimma's reply to Yodel_Rep's Comment
Written on: 03/05/2013
Thank you for your reply. I appreciate that.
The package has been delivered at last and I now have a smile on my face :)
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Yodel_Rep's Response to jimma's Review
Written on: 03/05/2013
Fantasic!
Thanks for getting back to me and letting me know.
Have a fantastic Friday :-)
Laura
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★☆☆☆☆
“Untrackable missing package!”
Written on: 01/05/2013
I ordered a package from Amazon and that has never gone wrong until now. I made the mistake of going to work roughly around the time I was supposed to receive my package. I came home to find a failed delivery notice with the Card ID almost entirely ripped off! It said they would try to deliver it again the next day, but I haven't got anything in over a week. When you ring their helpline or visit their website you need the Card ID to get any further on, so my parcel is missing and... (read more)
Yodel_Rep's Comment
Written on: 02/05/2013
Hello! I can help you with your parcel queries! If you email over your full address, I may be able to assist you :-) Our email address is social.media@yodel.co.uk! Michelle.
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Yodel_Rep's Comment
Written on: 03/05/2013
Hi there! We are still here if you'd like some help! We're here until 5pm so please email us at social.media@yodel.co.uk and we will do our very best to assist you :) Michelle.
Reply to this comment
★☆☆☆☆
“Liars - Plain and Simple”
Written on: 29/04/2013 by PaulHumble (1 review written)
They say delivery has been attempted 3 times and cards left. No cards left and at home during all apparent attempts. When it did turn up the parcel (a fragile picture) had been "repacked by Yodel" in a black bin bag and was damaged beyond repair. This is just one of the several dealings ive had with these jokers, be aware they also use another name for their XL items. (read more)
Yodel_Rep's Response to PaulHumble's Review
Written on: 30/04/2013
Hey. If you email further details, including your full address, parcel info and contact number, I'll take a look and be in touch shortly. Please email to social.media@yodel.co.uk. Laura
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Yodel_Rep's Response to PaulHumble's Review
Written on: 01/05/2013
Hey! Please email all the details to social.media@yodel.co.uk. I'll get right onto that for you :-) Laura
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Paulhumble's reply to Yodel_Rep's Comment
Written on: 01/05/2013
Theres nothing to get onto anymore, I took both issues up directly with the seller as my contract is with them not you. It would be nice if the person I originally spoke to on the phone had offered the same service though instead of fobbing me off and telling me its not their problem.
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Yodel_Rep's Response to PaulHumble's Review
Written on: 01/05/2013
Hi
Can I please ask you to email social.media@yodel.co.uk so I can discuss this further with you? Laura
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Showing 41 - 50 of 2938 Reviews
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Yodel_Rep's Comment
Written on: 16/05/2013
Hi.
We take allegations like this very seriously.
Please email all the details to us.
I'll look onto this immediately for you.
Laura