Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4047
4.7% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

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Latest Reviews

★☆☆☆☆

“no item received. Still with them now”

Written on: 21/04/2015 by Derekmichell (1 review written)

They claim they couldn't find the address and I've never had a problem before. They kept telling me tomorrow tomorrow and in total I had 6 days off work and still never received the item. Just took it as a loss as they are hard to contact and the chat centre is useless and can't comunicate with the depot so I will never use or recommend this service. I would be happier if Jimmy savile delivered it rather than them… Read Full Review

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★☆☆☆☆

“If I was gay and into bondage; I would have given 5 stars.”

Written on: 21/04/2015

Like many, I paid for a quick delivery; Saturday delivery, the 18th of April. Nothing, as usual ! So, it is Sunday today, no point in trying to call them, or Sport Direct for that matter. Anyway, I go to their Twitter page (they were helpful to me), lots of complaints (WHO WOULD HAVE I GUESSED?!)and make mine. It is on its way to the depot, seriously.. If you have a company and uses Yodel... You will be hated soon or lat... What am I writing ? You will be hated as soon as someone makes an… Read Full Review

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★☆☆☆☆

“Failed delivery - AGAIN”

Written on: 19/04/2015 by Smouser (1 review written)

I have ordered a crucial component for my system after I experienced a failure and selected Saturday delivery. I was VERY disappointed to learn that Yodel will be handling the delivery as they are known to have extremely bad customer service and provide an unreliable service. I waited in all day Saturday and kept checking the online tracking which showed parcel out for delivery. By 6pm the parcel still hasn't arrived and when I checked the online tracking it said parcel returned to service… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 17/04/2015

paid for time slot for 2 items - 1 item turned up and when I questioned the delivery bloke he was rude, shouty and unhelpful. Received text 4 hours into 6 hour time slot saying it was delayed by 24 hrs. Had another day off work and up at 7am as expected another morning delivery as delayed 24 hour - silly me - received text at 8am to say delivery would be 12-9pm so pm plans now need to be changed, and going out tonight - but maybe not till 9pm. 9pm not even a delivery time when you choose a… Read Full Review

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★☆☆☆☆

“Dude my SIX parcels are MISSING!”

Written on: 16/04/2015 by CassidyHead435 (1 review written)

I sent SIX parcels on a next day delivery service. They ALL went missing. EVERY SINGLE ONE. I tried using their live chat - permanently unavailable. Called their complaints line - 5p a minute to wait in a LONG queue to be told what I could read on the tracking into anyway. Emailed them. Were they bothered? Not at all. I was told if the parcels ever turn up they would send them back to me.. 'I hope this helps - have a great day!' Are you kidding me?! When I emailed my customer to… Read Full Review

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★☆☆☆☆

“ABYSMAL”

Written on: 16/04/2015 by Gael128 (1 review written)

3 calling cards were left 3 days in a row with no contact details on, Saturday I was in all day, Yodel website said 'parcel out for delivery' it did not arrive. Apparently they attempted delivery yesterday but delivery was refused, yet I was in and no-one called! According to the tracking details they have twice attempted and been refused delivery when I was in ALL DAY. It's clear the courier fiddles the tracking info' as they can't be bothered to actually deliver! Utterly Utterly… Read Full Review

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★☆☆☆☆

“absolute shambles. non existant deliveries”

Written on: 15/04/2015 by Seashells55 (1 review written)

non delivery 2 days in a row. someone in all day, not carded on either occassion. lies.lies.lies!! dont bother using these people, cant do teir job… Read Full Review

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★☆☆☆☆

“Did not even bother bringing parcel to us, as was too...”

Written on: 15/04/2015

Came to our door, we heard the letter box go as we were sitting in the next room. We just thought it was a newspaper being delivered, so did not check. No attempt to knock on the door or ring the doorbell at all (with 2 dogs in the house, had any attempt been made there was no way we could have ignored it!). Then driver went to our neighbours, claiming there was no one at our house. When my neighbours told them they were sure someone was there, as they could see our car, they still left the… Read Full Review

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★★★★★

“A Happy Customer”

Written on: 15/04/2015 by ulPollock210 (1 review written)

I placed an order on Saturday with lookfantastic . com and today Monday 1.30pm I already have my order delivered to me by Yodel ... Well packaged and no damage to my products whatsoever Thank You… Read Full Review

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★☆☆☆☆

“no to yodel!”

Written on: 14/04/2015 by ColtenKirby (1 review written)

Two mistakes with two deliveries!!! What can I say, Yodel sucks! If a had known before, I would have never bought anything! First mistake, my parcel was delivered to my non existing neighbour at an empty apartment. After waiting more than 15 minutes for someone to pick up regarding my issue, their advice was to ask all my neighbours as it was my mistake that I didn't get my parcel and I have to add, I was at home when the delivery was made but nobody knocked at my door. The second time, they… Read Full Review

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★☆☆☆☆

“Just a load of sh t call centre a shambles 1hr to...”

Written on: 13/04/2015 by CarinaBoyd324 (1 review written)

Just a load of sh t call centre a shambles 1hr to speak to a total idiot… Read Full Review

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★☆☆☆☆

“Just liars”

Written on: 12/04/2015 by 222Hopkins (1 review written)

I waited in all day for my parcels a very big order from Ebuyer. I took the day off work as it was very important I take the delivery. at 3pm I went onto my front to tidy up clean my car etc and at 6pm I came back in to track the parcels to find that they had been returned to base after the driver found no one in and left card at 17.04 !! No he didn't leave a card because he came nowhere near my house and he couldn't have failed to bump into me right in front of own front door !! Don't even… Read Full Review

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★☆☆☆☆

“not trained to knock on a door”

Written on: 11/04/2015 by NoToYodel (1 review written)

Waited in all day for the delivery and what would you know, there attempt at delivery is just posting a slip through the door saying sorry I missed you. Do they know not to knock to find out if someone is home. Utter disgrace, useless service. I would never use this company and would advice never uses them. If anyone is expecting a parcel from these idiots I suggest waiting with your door open and sitting on the doorstep, but don't be surprised if they do a drive by and paper aeroplane your… Read Full Review

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★☆☆☆☆

“Poor delivery service”

Written on: 11/04/2015 by Goodwinmx417 (1 review written)

I ordered goods via the internet and paid for next day delivery. My goods were delivered by Yodel to a house halfway up the street (7 houses away) despite the fact I was at home at the time to take delivery and all my nearer neighbours were also at home. No-one tried to deliver the parcel to my house and no card was left to tell me where the goods were - I received an email telling me the goods had been left with a neighbour and that a card had been left with me to say which one (untrue). I… Read Full Review

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★☆☆☆☆

“Driver cursed ranted and raved”

Written on: 11/04/2015 by 388Pierce (1 review written)

a driver dropped of a parcel, ranted and raved and cursed what a terrible experience , only hope I never see this one again… Read Full Review

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★☆☆☆☆

“lengthy delivery and awful administration.”

Written on: 11/04/2015 by Cristina140 (1 review written)

I ordered a live plant from Thompson and Morgan who dispatched it on time. However Yodel took 9 days to deliver it, consequently the plant arrived in poor condition.But to make matters worse some member of staff at Yodel changed the address on the package and the recipient using her brain, lacking at Yodel, opened the package to find the correct address on the enclosed paper work and kindly delivered it to me.Would not use this outfit myself even if I had no other means. I would rather walk… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/04/2015 by islawhyte (2 reviews written)

I have been waiting for a delivery since the 1st April when I missed the first delivery. I called to arrange a re-delivery and because of Good Friday, I was told Saturday 4th April and I waited in all day although I had visitors staying with me for the Bank Holiday. Wasted day 1 No information or communication from Yodel so I called on Wednesday 8th April and it took over 40 minutes to get through on my mobile phone, causing me great expense. I was assured the delivery would arrive… Read Full Review

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★☆☆☆☆

“AWFUL, AWFUL, AWFUL”

Written on: 10/04/2015 by SHELLYF1210 (1 review written)

My honest experience... has been completely disgraceful. I have waited in for three days now for my parcel to be delivered. The first day after waiting 25 minutes for someone to answer my call I am cut off- I use the web chat to discover what has happened - the driver had been to the wrong address, which is brilliant- truly great work there. Second day it had been delayed- and for this they had no reason for it. Third day- delayed again- and shockingly again they have no idea why. So tomorrow I… Read Full Review

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★☆☆☆☆

“3 days late and lied about delivery!”

Written on: 09/04/2015 by tashraw (1 review written)

Do not use! Delivery was 3 days late even though paid extra for fast delivery. Then they said they had delivered it yesterday ( which they had not). Had two Internet chats to find out where it was. Asked manager to call me but told they couldn't phone me and i would have to phone them... After 18 minutes in queue to speak to someone I gave up. Went back to company the item was from and they couldnt get hold of yodel either. It eventually arrived at 19.38 this evening (a miracle considering they… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 09/04/2015 by krWren91 (1 review written)

Once again, Yodel has failed to deliver to contract. And we're still waiting. Trying to speak to anyone is impossible. Obviously, they are the cheapest as nobody would use them. But if it sounds too good to be true.......!! We now have a policy of checking what courier the vendor is using before ordering… Read Full Review

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