Yodel Reviews - www.yodel.co.uk

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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“Useless”

Written on: 25/03/2017

Driver claims no access to my property. 1. I have been waiting in ALL day and 2.no way can any vehicle pull up in front of my house without me seeing/hearing it. 3. Big driveway you could drive a bus into so confused about lack of access. No card left either saying he had tried !!! My postcode also is the centre of all neighbouring properties(nearest being 300 metres away) and often have to direct people to the other addresses that share same code. Never had an issue with any other courier… Read Full Review

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★☆☆☆☆

“item delivered somewhere ”

Written on: 23/03/2017

So after 48 hours of creaming and chasing the driver that allegedly delivered the item on Tuesday the 21st at my address but was never received has come back to my house this morning ( by chance I was in ) to show me that he buried the item in my front garden. Of course he didn't think about living any note to advise me so and when calling yodel many times I was told that the item was delivered and signed for. So I have to assume that the street cat have signed for and then the driver decided… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 22/03/2017 by Goode411 (1 review written)

worst company ever say they delivered but checked cctv and also stated they left a card but no card left they should be shut down… Read Full Review

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★☆☆☆☆

“Absolutely appalling - STAY AWAY STAY AWAY STAY AWAY ”

Written on: 20/03/2017

If I could give 0 stars, I would. Ordered a package through Amazon. I was told it would be delivered on the 17th so I stayed in that day and waited for the doorbell. Nothing. I then checked online to see the delivery status and, apparently, the package had been delivered AND signed for! I sent them an email asking them to clarify/explain and they told me someone by the name of Sophie had signed for it. ...My name isn't Sophie. I'm confused as to why the delivery driver didn't just ring the… Read Full Review

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★☆☆☆☆

“The worst ... in this world!”

Written on: 15/03/2017

Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels .they do not leave the cards and have the phones off. I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery. Today I waited for the 3rd time for the courier watching the driveway in front of my house. The… Read Full Review

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★☆☆☆☆

“INCOMPETENT MESS”

Written on: 13/03/2017 by levikeanee (1 review written)

I was meant to have two parcels delivered. I apparently missed the first two deliveries and on the last delivery I left work early to make sure I was home in plenty time.. I also spoke with the customer services team to ask them to leave it with the business below me which is happy to take deliveries. I was tracking it online when i left work and it stated there was 10 packages before mine, when I got home it stated there was two. I then kept checking for 20 minutes whilst sitting in my… Read Full Review

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★☆☆☆☆

“Don't Ask Them to Arrange Your Party if You Own a Brewery!”

Written on: 13/03/2017 by WorkyTicket (1 review written)

Appalling, absolutely appalling. If Yodel was a racehorse it would be glue by now. Yet again Yodel managed to 'deliver' (to someone else) not one but TWO parcels. I was hot on it (and at home waiting on them) when the delivered email came through, so was back in touch with YODEL within 5 minutes to tell them. "No they haven't". No use. - No the couldn't contact the driver on his round and get my parcels found and redelivered today. - That would be far to sensible. They would have to wait… Read Full Review

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★☆☆☆☆

“Sloppy - to be avoided!!”

Written on: 08/03/2017 by gillbarker (1 review written)

I recent sold an expensive picture (£460) via Ebay and paid Yodel approx £35 to send it (insured for loss) via their 24 hour service. After around a week I was contacted by the buyer to say he hadn't received it. I checked the tracking which showed it had been delivered and signed for 2 days after being dispatched (so not even within the 24 hours I had paid for). Yodel were initially adamant that the item had been delivered to the buyer's address - they sent me a signature which the buyer… Read Full Review

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★☆☆☆☆

“How is this company still going?”

Written on: 06/03/2017 by rpErickson116 (1 review written)

Yodel is a complete waste of space, absolutely useless. Literally exists for one reason, to deliver a parcel from A to B and they fail completely at that. If you find an online retailer using this service I would strongly recommend avoiding them or go pick your parcel up personally. One example is Ebuyer, every time I have ordered something from them it takes several days (if I'm lucky) for them to "find" the property which has a 750ft lit up TV transmitter on top. Anyone blessed with the gift… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 24/02/2017 by User1000000 (1 review written)

I can only add my own experience of this hopeless company to the many other people let down by this joke of an organisation. I'd heard from other people how hopeless Yodel was but was prepared to give them the benefit of the doubt until I myself suffered the Yodel delivery service. Their driver claimed to have attempted three deliveries and left three calling cards at my home address as I was at work, as most people are on weekdays. It was only when the sender of my gift item delivery from… Read Full Review

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★☆☆☆☆

“Rubbish, inept service ”

Written on: 22/02/2017 by 335Whittaker (1 review written)

Out when tried to deliver. Went on to online chat and reassured parcel back at depot. Went to collect not there. Given phone no, rang many times and would just ring out or be cut off immediately. Found another no and they gave me email address, which was inaccurate. Funpming by now. Website claims great customer service. Left review on trust pilot as so appalled. Within 2 hours got a response on trust pilot saying looking into. Since then nothing. Back to emailing and getting no response… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/02/2017 by facel (2 reviews written)

Despite all of the negative reviews published here my parcel was delivered as quickly and efficiently as was possible… Read Full Review

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★☆☆☆☆

“terrible, horrible, ”

Written on: 18/02/2017 by BCLoi (1 review written)

The first delivery I bought through ebay and I paid 7.99 for a 24h delivery by Yodel. It took 4 days to arrive and nobody sent me any message explaining the delay. The second delivery I don't know! because I did the purchase 1 week ago, the parcel never arrived and when I contacted the seller and Yodel they told me the parcel was lost at Yodel deposit, and they told me the parcel would arrive in 1 week!!! Again, nobody told me nothing, my parcel is lost and I won't have chairs to sit for 15… Read Full Review

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★☆☆☆☆

“Positively the worst courier company ever”

Written on: 10/02/2017 by Mr.RDS (1 review written)

A package, correctly addressed, was due to be delivered to me within 72 hours. 144 hours later I tried to track the parcel to be found it was with YODEL. Their tracking information suggested there was an 'address query' two days ago and more entries where the parcel had been returned to the depot. I tried to contact Yodel, using all the numbers I could find (at call rates anything from 'free' to 20 p/minute) all took me to the same automated system that allowed me to speak the tracking number… Read Full Review

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★☆☆☆☆

“Terrible delivery”

Written on: 09/02/2017 by Matt198677 (1 review written)

Terrible delivery. The courier didn't leave his phone number. When I called the helpline the phone number they gave me was wrong. Called the supposed courier twice the person hang up and said it was a wrong number. When I provided my tracking number when I called their helpline the postcode which I submitted correctly including my flat number were all incorrectly entered by the staff. When I asked to call me back because I had to pay 20£ for short conversations with this helpline they woman… Read Full Review

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★☆☆☆☆

“poor service and constant delivery to wrong address”

Written on: 06/02/2017

absolutely diabolical service. tried to phone 3 times to get issue resolved and no one bothered to call back. my parcels were being delivered to the wrong address - no even the same street and when I eventually tracked my parcels and caught a driver his answer was it was where his sat nav took him so he could deliver elsewhere even if the address was wrong otherwise he would get in trouble.. Forgive me if i'm wrong but I thought a delivery service was meant to deliver to the correct address not… Read Full Review

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★☆☆☆☆

“3 EXPERIENCES SHARING ROADS WITH YODEL DRIVERS”

Written on: 06/02/2017 by susieb510 (1 review written)

They are rude to other drivers, discourteous to other road users and downright abusive. Not to me directly in all fairness I witnessed these incident of giving the finger to someone, driving on somebodies bumper then cutting them up and yelling through their window at another person -and-has to be said WAS the Yodel driver being downright dangerous and aggressive! … Read Full Review

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★☆☆☆☆

“Lies lies lies”

Written on: 04/02/2017 by Leblancqc205 (1 review written)

i am appalled at this company, each time I rang I was told lies. I waited in nearly 2 weeks for my parcel. I rang the company I had purchased the goods from and they said they had been delivered, they hadn't. there was so much back and forth between the companies and so many lies that didn't match the tracking history. said they had delivered it twice (how?) It needed a signature and they couldn't produce one. It got lost ,then was out for delivery, (how when it had supposedly been delivered)… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 04/02/2017 by 145Baird (1 review written)

Wife waited in all day for parcel to be collected but no show from Yodel. What infuriates me is the fact that their driver claims he called and left a card, but this didn't happen! Spoke with their customer service who said they would get the Gloucester depot to contact me...they haven't… Read Full Review

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★☆☆☆☆

“Late and Damaged Parcels”

Written on: 02/02/2017 by LC1204 (1 review written)

Recently ordered stationery from Viking for next day delivery. Yodel delivery failed to meet time scale given by Viking so parcels were returned to Middleton depot for delivery following day. 2 parcels were delivered the following day both of which looked like they had been thrown around the warehouse before beening thrown into the back of the delivery van. The driver was totally dismissive of the damage saying if they had been able to deliver them at the first attempt they would have been… Read Full Review

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