Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4147
5% of users recommend this
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Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Latest Reviews

★☆☆☆☆

“Terrible ”

Written on: 31/08/2015 by Hughes396 (1 review written)

I don't need to say much but really don't use them. They didn't deliver when they said they would, you cant talk to any one to sort out any problems. There is a web chat, and they just tell you what you want to hear and then don't do it. I never got my parcel in the end… Read Full Review

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★☆☆☆☆

“BUNCH OF LIERS”

Written on: 29/08/2015 by lfReyes30 (1 review written)

Had very urgent parcel do send. Booked via parcel2go choosing yodel ( unfortunately). Been in all day waiting for courier to arrive. Have also been checking status of collection,said parcel will be collected between 8am-6pm. At 8 pm checked status again, said it will be collected..stayed up till 12 midnight watching movies. Next morning chcecked status which said NO ONE HOME, CARD LEFT at 23.13 at night?!?!??! No card was left by the way.There was no courier trying to collect. 4 of us were at… Read Full Review

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★☆☆☆☆

“Unbelievable they are still trading!!”

Written on: 26/08/2015 by Mistercee2010 (1 review written)

The worst company i have ever had the misfortune of dealing with! Do not get your insulin delivered by yodel!!!… Read Full Review

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★☆☆☆☆

“14 hour window of delivery????”

Written on: 26/08/2015

got a text at 8.15am saying delivery today up til 9pm tried tracking parcel using their website putting in ref. No. in the text told me number was wrong, tried several times rang their No. it was automated and asked me for details I had already put using the website, the call was ended when they said problem with their parcel number - I paid for the call!!! tried to contact them another way and got same automated call system and same no result. This company stinks, I have told sender about it… Read Full Review

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★☆☆☆☆

“"left in porch" - we don't have a porch.”

Written on: 25/08/2015 by jessicalouise27 (1 review written)

After hearing horror stories about Yodel's crazy idea of good customer service, I experienced it myself last week. We got home (to our flat), to discover a delivery note in the communal letter box... The standard we missed you card with a handwritten note stating "Left in back porch"... Me & my boyfriend looked at each other in confusion, because we don't have a back porch. Looking in all places possible, including the bins because I've heard Yodel like to leave parcels in bins, we couldn't… Read Full Review

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★☆☆☆☆

“Four wasted days”

Written on: 22/08/2015 by hoBender82 (1 review written)

Was informed on the 18/8/15 that my parcel was to delivered by Yodel the next day . Went on Yodel tracking on the 19/8/15 to discover that my parcel had been stamped and would be delivered that day ,but never turned up . On the 20/8/15 ,after being unable to contact Yodel ,I contacted company sending parcel who managed to get in touch with Yodel and said it would be here later that day .Again it never turned up .Complained to company sending parcel who cancelled order and sent out a new order… Read Full Review

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★☆☆☆☆

“Appaling company”

Written on: 21/08/2015 by nvDrake251 (1 review written)

I would not give this company one star but sadly am unable to publish the review without checking a box so it should really read not worthy of a star at all. I would advise anyone considering using them to avoid at all costs. They are unreliable, very difficult to communicate with and offer a 'service' that I would not want my worst enemy to receive. After booking a parcel collection the first mistake was made by putting in a different date to the one I had booked. I have now waited in my… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 20/08/2015 by Lang45 (1 review written)

Paid £6 for a specific delivery day and no parcel despite the tracker saying 'en route' all day. Ruined my son's 14th birthday. Don't use them… Read Full Review

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★☆☆☆☆

“Terrible service poor website very very very bad all round”

Written on: 20/08/2015 by Deeno999 (1 review written)

Virgin promised me my replacement phone would come next day. Waited in all day YES YODEL ALL DAY - YOUR INCOMPETENCE AND LAZINESS WASTES OUR TIME!! Their website said the delivery was refused. Well perhaps it was BUT NOT BY ME AS I NEVER SAW ANY SIGN OF THEM ALL DAY LONG, Lord knows which random person they tried to deliver my phone to but what I do know is that it was not me. Next day their website just said delivery refused and returned to their depot. Tried ringing them just got an… Read Full Review

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★☆☆☆☆

“How to lose time, money and 2 parcels in 2 weeks.”

Written on: 19/08/2015 by Wardwp22 (1 review written)

Hello, the guys from Yodel managed to lose 2 parcels in 2 weeks. Can you belive this? The first parcel was never recovered. The second one was suppose o arrive Saturday 15.08.2015 between 7:00 and 12:00. The delivery was ticket updated today(17.08.2015) at 12:19 that it was signed for it. All this time I was home….i did not sign for it. Called them back and they told me that the parcel was signed by Jon at 12:19….There is no Jon at the address. How can you leave any parcel with another… Read Full Review

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★☆☆☆☆

“It's a shame I can't give Yodel 0 stars”

Written on: 18/08/2015 by JohnZoro (2 reviews written)

I ordered a parcel from Sports Direct and got it delivered. If I knew they were going to use Yodel to deliver the parcel, I wouldn't have bothered. Yodel said they tried to deliver my parcel but they "couldn't find my house" even though they had my address. When I called them and explained where my house was, they arranged to redeliver the parcel on a Tuesday. They didn't turn up. It has taken Yodel 3 weeks to deliver a parcel so far and I still haven't recieved it. It probably would've… Read Full Review

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★☆☆☆☆

“Mickey Mouse Has a Watch With YODEL on it”

Written on: 15/08/2015 by mark4740_0 (3 reviews written)

I Booked a parcel for collection through yodel direct. waited in but they failed to collect so i tried to rebook the parcel for collection but a message came up saying this parcel is not available to rebook for collection.i contacted yodel by phone and their new text message service only to be told the next day i would have to contact yodel Direct and not Yodel only yodel direct do not have any contact information there is just no way of contacting them at all other than occasionally a live… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 15/08/2015 by VivianaPerry9 (1 review written)

Useless company. Inconsistent, you will wait in all day and they don't turn up. They don't leave calling cards. You can easily arrange a pick up. Call centre / webchat is a joke. All you get is a mobile number that goes to an engaged tone. Why do companies still use this place. I hope they go under so the business can go to a proper delvery company… Read Full Review

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★☆☆☆☆

“Filthy liars”

Written on: 14/08/2015 by Kirkpatrickfn4 (1 review written)

Not had a online store use these jokers in a while, but I am now currently reminded they are as terrible as they ever were. I was in all day and then in the evening tracking updates to say an attempt was made and a card was left. What attempt, and what card? I'm not sure if I should currently be thankful that my parcel hasn't ended up being thrown over a fence of a random garden down the street and marked off as delivered... Such a pain to arrange days off work to sit and hope the drivers… Read Full Review

Addan's Comment

Written on: 15/08/2015

Worst compsny ever i hd seen
Non professionsl drivers
1st time diddnt find the address
2nd time came on 7:40 evening on my business place
Worst company and Lazy workers customer service is also zero / trying to call on help line in working hours but not receiving
Plz be aware

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★☆☆☆☆

“damage to my parked vehicle”

Written on: 12/08/2015 by vwKirk40 (1 review written)

A driver delivering a neighbours parcel reversed into my parked vehicle and drove off!! As I heard the collision I looked out of the window, saw only his and my car in sight, he looked up at me and drove away! Both me and my neighbour (who witnessed the incident) got the same registration number. I contacted yodel to get the drivers insurance details as there is damage to rear of my car,they took a message and assured me someone would get back to me... they haven't! I rang again today and… Read Full Review

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★☆☆☆☆

“lost parcels”

Written on: 12/08/2015 by Trevinodq43 (1 review written)

Don't ever use Yodel.....they are constant with third lies...text states parcel left and card in letter box!!!wrong!!!no card no parcel I was in all day This happens every time Last time my mothers days flowers were found dumped in a hedge down the lane....this is totally unacceptable and I'm taking this further this time ....absolute Rxxxxxx Never use them...After several years of the same rubbish service I would never recommend them and now will never order anything if its coming. Y Yodel… Read Full Review

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★☆☆☆☆

“DISGUSTING ”

Written on: 09/08/2015 by wnHanley220 (1 review written)

I waited in for a delivery that i was told would be delivered yesterday. I had a text message at &pm stating the delivery would arrive before 9pm. It got to 9.30pm and no delivery, i text the delivery driver number that i was given and he replied with 'sorry my car is broken and in the garage, i will deliver at 9am tomorrow. I have waited in all day today and still no package. I text the guy again asking were the delivery was.He replied with 'car still in garage tip 5pm, will deliver after… Read Full Review

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★☆☆☆☆

“Most pathetic delivery service in the world!!!!!”

Written on: 08/08/2015 by Utterly_Dissatisfied (1 review written)

I have paid £8 for Saturday delivery and the tracking page says Someone called and a card has been leftist 08:42 on a Saturday morning!!! Neither of which is true. Firstly, I have been at home waiting and no one rang the bell to deliver. Secondly, I do not see a card. This is not the first time this is happening. Was the same last time where no card was left and yet the tracking page was updated saying a card was left.so why should I be paying £8 for such a pathetic non-service??? I call to… Read Full Review

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★☆☆☆☆

“FOR NEXT DAY READ NEXT WEEK MAYBE”

Written on: 06/08/2015 by Lucille169 (1 review written)

ORDERED PHONE. I PAD. SIM CARD FROM VIRGIN ON 03/08/15 AT 14.55 HOURS FOR DELIVERY NEXT DAY. FACTS. ARRIVED AT ALFRETON DEPOT 05.56 HOURS 04/08/15 LOST IN SECURE AREA UNTIL 14.40 05/08/15 ON VAN FOR DELIVERY AT 14.40 05/08/15 THIS DAY. PHONE CALL TO YODELL A.M. 06/08/15 ARE INFORMED PARCELS DELIVERED AND SIGNED FOR . INQUIRY TO TAKE 48 HOURS TO SPEAK TO DRIVER WHO THEN WILL BE TASKED IN RETRIEVING SAID PARCELS.DO THE Y NOT HAVE TRACKERS AND MOBILE PHONES ON THEIR VANS???? DO NOT EXPECT… Read Full Review

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★★★★★

“A great service a 5 day order it was delivered in 3...”

Written on: 05/08/2015 by Nigel1971 (1 review written)

A great service a 5 day order it was delivered in 3 great job yodel boo to all the critics… Read Full Review

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