Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

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Latest Reviews

★★☆☆☆

“Damaged Parcel”

Written on: 03/03/2015 by SavannahDodd150 (1 review written)

We recently used Yodel to send a framed photograph to my brother-in-law for a special birthday. My husband spent hours wrapping and protecting the present, using hardboard, bubble wrap, polystyrene, etc. It couldn't have been more carefully packaged. Yodel picked up on time and tried to deliver, and when there was no-one home they returned the next day and left the parcel. Unfortunately when my sister received it, she contacted me to say something was "rattling" inside. It was obvious the… Read Full Review

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★☆☆☆☆

“Customer service appalling”

Written on: 03/03/2015 by 334Duckworth (1 review written)

Delivery guy didn't even knock on the door, just assumed I was out, I was sat next to the door waiting for the delivery, they didn't even try next door. I saw he'd been immediately as it flashed up on my tracking service. Took me nearly 20 minutes to navigate through their automated telephone system to speak to someone to be told the driver was likely to be out of area by now, the system was down and there was nothing they could do, just phone back later!! Had paid extra and taken a day off… Read Full Review

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★☆☆☆☆

“Boycott Yodel”

Written on: 01/03/2015 by Angrybiz (1 review written)

Placed an order with Sweatshop.co.uk for Saturday delivery,was in all day and goods not received, tracked the parcel with YODEL and they say at 15:18 delivery was attempted and a card was left. This is complete and utter bull as no delivery was attempted or card left. I am going to try and not shop with any company that use YODEL and would encourage others to do the same.Somehow YODEL need to be forced out of business… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 28/02/2015 by ChrisEnnis (9 reviews written)

With two of us in the house Yodel managed to slip their failed delivery card through the door without any noticeable knock on the door or other sign they wanted to make delivery. Now I have the option of waiting a week to next Saturday (goodness why they cannot try on Monday) or to go to pick it myself. Shame on you eBuyer for using these people. Yet again, useless. Avoid… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 28/02/2015 by ChrisEnnis (9 reviews written)

With two of us in the house Yodel managed to slip their failed delivery card through the door without any noticeable knock on the door or other sign they wanted to make delivery. Now I have the option of waiting a week to next Saturday (goodness why they cannot try on Monday) or to go to pick it myself. Shame on you eBuyer for using these people. Yet again, useless. Avoid… Read Full Review

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★★★★★

“Fast, Trackable, Friendly”

Written on: 26/02/2015 by 100milesaday (1 review written)

Having read reviews on here I was horrified that my brand new Road Bike was being delivered by Yodel - what a surprise. From the minute it was picked up in Sheffield the item was trackable online. It arrived within 18 hours, I even knew to expect it having seen it had been put on the van at the local service centre. The delivery man was friendly, carried my package to where i wanted it and the item was in tip top condition, not even a mark on the cardboard packaging. Five Stars to Yodel, you… Read Full Review

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★★★★☆

“great service”

Written on: 25/02/2015

Great service, I had a parcel delivered and I weren't home, the courier left a card with there contact number so I rang to arrange a redelivery date, this was on the Friday and the courier stated they did not work weekends but as they were passing by my house on the Saturday they would deliver it then. So nice of them to deliver it to me the next day saved me arranging for someone to be at home in the week to Wait in for it… Read Full Review

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★☆☆☆☆

“Absolute Trash”

Written on: 24/02/2015

Yodel delivery driver came, knocked on my door, waited approximately 8 seconds, and was gone. I had to run outside and approach his van which he was already sitting in and about to leave. This is the third time this has happened out of the three times Yodel has come to my house. Each time I've had to chase them down outside my house or down the street either leaving or about to leave… Read Full Review

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★☆☆☆☆

“USELESS”

Written on: 23/02/2015 by Baker306 (1 review written)

I have delivery from abroad. Somewhere along the way my package got only my post code. No name, address, nothing else. Only post code. They did deliver to a random guy, who signed for it. Very difficult to speak with them. Only online chat service. They excuse for delivering parcel to a neighbour was that the sender didn't specify to recipient only! Also it is shocking how dumb the driver is, deliver a parcel with no name and address. Just shocking. I did manage to get details of a logistic… Read Full Review

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★☆☆☆☆

“New Name , Same Old Service”

Written on: 22/02/2015 by jasondunlop (21 reviews written)

Yodel (HDNL) lost my parcel and they didnt even have the customer awareness to let me know. After quite a bit of detective work i found a so called customer services number but the person on the other end was not helpful. I had to contact Amazon & have them look into it for me. But Amazon were told that Yodel did not know what happened to my parcel! HDNL had such appalling reviews that they changed the name of their business to Yodel but they are still a shoddy & unprofessional outfit that you… Read Full Review

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★☆☆☆☆

“Don't order from anyone who delivers via yodel”

Written on: 21/02/2015 by 133Walton (1 review written)

Gifts ordered by others were sent to our flat by yodel. Parcels had one delivery attempt (our door bell alerts our mobile phone so we know of delivery attempts even when we're out) when we were out, with card left. I logged onto web site to rearrange delivery. It said five delivery attempts had been made, so redelivery can't be be arranged. I have to collect the parcel from the depot. Difficult to find the depot address and near impossible to organise collection. Phone line insists on parcel… Read Full Review

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★☆☆☆☆

“Yodel are complete liars ”

Written on: 20/02/2015 by NigelB00147 (1 review written)

Yodel are without doubt the worse courier ever and total complete liars Once again I have taken the whole day off work to wait for 3 parcels, the Yodel website claims delivery attempted at 11am and card left, This is a total complete LIE and the driver never came to my house or attempted delivery, and DID NOT leave a card. They have my correct address and have delivered here many times… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 20/02/2015 by Smithgl221 (1 review written)

this company have suppose to have delievered parcels to me a few times and its always been late by at least 3 days!!! APPALLING SERVICE… Read Full Review

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★☆☆☆☆

“Worst. Service. Ever.”

Written on: 17/02/2015

I personally despise this company. I've had so many troubles with this company before it makes me not want to do any shopping online just incase they are the retailers delivery company. Their service is terrible. I ordered a product online and it was despatched within 24h and then Yodel got their hands on it, and that's where it all went down hill. It was supposed to be delivered on the 13/02. I was out on that day so I thought it was going to be left at reception in my building, it wasn't. I… Read Full Review

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★☆☆☆☆

“Deserve to go out of business”

Written on: 17/02/2015

Literally lies, no attempt made at delivery, when I was at home. Parcel is "tracked" as left safely in front porch. I don't have a porch. I will actively avoid any retailer using Yodel to deliver from now on, and would recommend all my friends do likewise… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 16/02/2015 by Rebekah1954 (1 review written)

I ordered some items from Lookfantastic.com to be delivered to my workplace and unfortunately they deliver through Yodel. My items seemed to be taking a long time arriving so I tracked my parcel on the Yodel website and apparently my items had been delivered on 13th February at 13:04, and was 'posted through the letter box'. No parcels were put through the letter box and at 13:04, we were all in the office so would have noticed if a parcel had been pushed through the letter box. No sign of… Read Full Review

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★☆☆☆☆

“Bully Delivery driver”

Written on: 16/02/2015 by Dalrymple481 (1 review written)

I have not used Yodel. But today I experienced road rage and bullying from a Yodel driver in Colchester. Number plate starting EJ14. I pulled out a junction on a 30 road where the van driver put his foot down and tried to ram me practically. He then decided to bib continuously at me! Thing is I do not drive slow however, I will not be intimidated. He then hurled abuse at me. Thing is when your doing 40-50 down a road where kids are and you see a car pull out miles before you, normally you… Read Full Review

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★☆☆☆☆

“Appalling Service.”

Written on: 15/02/2015 by Boydvb180 (1 review written)

Still waiting for parcel to be collected 2days later. Have paid for pickup and next day delivery. Tracking says parcel picked up . Rubbish. Never use Yodel… Read Full Review

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★☆☆☆☆

“Dishonest”

Written on: 15/02/2015 by OdinBowen (1 review written)

I purchsed an item from Dunelm for delivery to my son. on the said delivery day, no parcel. Yodel claimed they had left it with a neighbour, not true, no card left. A new date was set,text sent etc, left in wrong place after note left on door due to him being out.No sign of parcel. someone has a nice rug. Dunelm did replace the rug free of charge. This week, I was expecting a delivery coming from Dunelm via Yodel,didn't arrive by the said date, rang Dunelm to say i would be out the following… Read Full Review

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★☆☆☆☆

“It's a farce!”

Written on: 13/02/2015 by BaronWright (1 review written)

Yodel attempted a Parcel delivery Sat with card put through which had nothing written on it but the words 'Back Mon b4 12'. I knew I'd be out Mon morning (taking elderly mother to Dr's)so I was annoyed they'd left no way for me to contact them. The parcel was for my daughter who was away for the weekend but I managed to get the contact number off her (thank goodness for hotmail which she could access while away) and as per Yodel's instructions tried to contact the delivery person to re-arrange… Read Full Review

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