Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4124
4.8% of users recommend this
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Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 29/07/2015 by Ralstonuq152 (1 review written)

This is the 4th occasion that Yodel has been 'chosen' to deliver goods to me by various internet compnanies. 1st time, 2 mobile phones 'went missing' in transit. 2nd time, delivery to wrong address. 3rd time, goods delivered, but in 3 separate deliveries! at least I got the items though. 4th time, today, waited in all day for Yodel and then was notified on tracking status that delivery 'had been missed' and note had been posted through door. Yodel had gone to wrong address yet again. Unable to… Read Full Review

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★★★★★

“Service with a (fit) smile”

Written on: 28/07/2015 by AubergineP (1 review written)

At work between us we have a lot of personal parcels delivered in by Yodel. We have the same driver each time Yodel 130, who just happens to be very very handsome. He is efficient, friendly yet professional and brings a little sunshine to our working day :) Thank you Yodel 130......you're the best!… Read Full Review

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★☆☆☆☆

“Liers and Non professional drivers ”

Written on: 25/07/2015

If I could I would of rated with 0 stars. It is not the first time when yodel`s drivers dissapointed us. First driver signed in behalf of my husband and left the parcel unattended behind the bins. Now, they lied being at the address and left a card, but I was home all day waiting for this parcel to arrive and the driver didn't show up. On the website was updated as 5:02 pm he was at the door.... At that time I was standing in front of my house waiting for another delivery.... Such a LIAR… Read Full Review

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★☆☆☆☆

“YODEL DELIVERIES ARE A JOKE”

Written on: 25/07/2015 by Stone45 (1 review written)

YOU FILL IN ALL THE DETAILS CORRECTLY NOTHING HAPPENS YOU PHONE TO COMPLAIN AND THE HELP CENTRE WILL NOT HELP… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 24/07/2015

It has took me three days to try and sort collection of two parcels, after speaking to three people on live chat, I did not receive labels, no confirmation and on three day still waiting for collection to be collected, needless to say I have now cancelled Yodel Services as they were complete rubbish, unhelpful and behaved like robots knowing what to say treating you like a fool. Even when I requested a refund they gave me two options one to use their services again or put my money back into my… Read Full Review

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★☆☆☆☆

“1 star too many”

Written on: 22/07/2015 by ElijahHood (1 review written)

I never understand why companies use this service. When I'm in my house by myself I don't answer the door unless the person is in uniform or I know them...there are a lot if freaky people around. So I didn't answer the door when a very dirty looking chav women in a personal car knocked on my door. I watched as she then drove off then to my surprise 10 min later I heard the night being passed through the door saying a parcel was "over the fence" the fence to the garden is 7 ft high..so yhea the… Read Full Review

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★☆☆☆☆

“1 star too many! ”

Written on: 21/07/2015 by Cooknt384 (1 review written)

Yodel deliveries are absolutely appalling. I am still waiting to find out where my parcel is. It says that it was delivered on Friday 10th July, I was there all day and nothing turned up. And due to it already being late I had chased this up and was told that there was no way I would be able to receive the parcel by 10th July as there was a delay. Apparently it was signed for by Boss. Seriously this is ridiculous. And when you speak to customer services they are useless and unable to help… Read Full Review

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★☆☆☆☆

“Where's my parcel”

Written on: 19/07/2015 by jshear2 (1 review written)

Parcel was collected on 16/07/15 for delivery next day...it is now 3 days later and surprise,surprise no parcel...speak to a so called employee on their live chat system....leave it with me sir.....must be code for I don't give a damm about your parcel...will be contacting watchdog in the morning because enough,is enough and how much longer can this sorry excuse of a delivery company carry on trading.... … Read Full Review

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★☆☆☆☆

“DELIVERY!!”

Written on: 17/07/2015

After leaving two "tried to deliver parcel" cards through my door on two consecutive days,i called the office who took my mob number and said the driver would call.....Wrong!.I was home painting the lounge on both days? no knock just card through the door,no phone call from driver but was delivered today or maybe not if I wasn't home. A truly disgraceful service… Read Full Review

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★☆☆☆☆

“Where on earth is my parcel?!!”

Written on: 13/07/2015 by DeonMcNally (1 review written)

I ordered a Lenovo tablet from Argos for my dad's birthday. I am unemployed so I had to use a lot of my savings to pay for it. It was supposed to arrive on Tuesday the 7th July but instead I received a card saying that it was left at the side of the house. But when I went around to retrieve it, THERE WAS NOTHING THERE. There was NO DATE OR TIME written on the card and THERE WERE FOUR PEOPLE IN ALL DAY at the time it was supposed to be delivered. The delivery person also did not ring or knock… Read Full Review

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★☆☆☆☆

“Useless. Use DPD instead”

Written on: 12/07/2015 by Arip192 (1 review written)

Several days, package not delivered, instructions not adhered to. Chat service when working has the wrong people on the end. Trying to copy DPD who have a good service but its just not even close - avoid… Read Full Review

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★☆☆☆☆

“ROBBING SO AND SO'S ”

Written on: 10/07/2015 by ucDaley26 (1 review written)

Claimed my TV Was delivered.... and signed for ..... Driver has obviously kept the delivery , as no note through door. No delivery to trusted neighbours and When I rang Yodel, they said that as the Sat Nav on the delivery van had been to my address it had obviously been delivered. I have rang the police and I am disgusted with this company… Read Full Review

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★☆☆☆☆

“Parcel took 10 days to deliver from Essex to Norfolk ”

Written on: 10/07/2015 by Tretty (1 review written)

My parcel was picked ip on the 1st July and delivered to the Basildon depot where it sat for six days before it was picked up, It was picked up on the 6th July it then pent the next 3days to get to the Hatfield depot before it was dispatched to Norwich on the. 9th July to Norwich . Every time I was tracking the parcel all Yodel said it was sorry the item is delayed. I filled in the customer review and still awaiting a reply if I ever get one. … Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 10/07/2015 by Failedshopper (1 review written)

I have waited in for 3 days for a delivery from yodel. After receiving an email that the item would be delivered 2 days ago I hung around all day. The delivery report said they could not gain access to the estate of flats as its a gated estate. There is a trade entry button which works until lunchtime (the first attempt was at 11am) and individual call buttons for each flat. Although they said they tried to re-deliver the following day there was no record of any calls from the gate on my gate… Read Full Review

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★☆☆☆☆

“Utterly useless - i feel sorry for the call centre staff”

Written on: 10/07/2015 by Izabelle159 (1 review written)

I ordered a book and live in an apartment block. Rather than leave a calling card in my letter box in a communal area Yodel left it on the floor inside the doorway where it could easily blow away. When i tried to attempt a convenient delivery time online system refused to let me as it was "already out for another attempt". Was then told they had attempted to deliver three times and i would need to travel 10 miles to collect now despite having left one card. I don't think so! Refused to… Read Full Review

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★☆☆☆☆

“Ninja Delivery Service”

Written on: 09/07/2015 by CyrusPorter112 (1 review written)

I was supposed to receive a computer chair.I received an Email saying that Yodel had tried to deliver it even though no card was left. This happened 2 more times. I have 2 dogs who bark at everything, they managed to ring the bell without them hearing. The wife didn't have a clue they had called and there were no cards left. It was as if they had never been there. Rubbish company with muppet employees… Read Full Review

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★☆☆☆☆

“Still no Sign of parcel”

Written on: 08/07/2015 by IzaiahVelez192 (1 review written)

According to Yodel, my parcel was delievered to my address, but given that my wife and I were both at work on the day it arrived, this was impossible. No note through the door to say it had been delivered to a neighbour either. On checking with my meighbours, none of them received a parcel for us. Checked with Yodel, definitely delivered to delivery address, but on asking who signed for it, was told the name was hard to make out! Two weeks later, still no idea where the parcel is but… Read Full Review

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★☆☆☆☆

“Yodel are rubbish!”

Written on: 06/07/2015 by Princelp401 (1 review written)

So, had a note pushed through my door saying there was no one to receive the package from Yodel. I was in. The delivery person didn't knock loud or persevere beyond one singular knock clearly. 2nd attempt; Early am. I heard the door - one light knock. By the time I got downstairs to open it, a matter of about 30 seconds, they are gone, and there's another note on the floor. 3rd attempt. I go on their website to re-arrange a time. Get a message on the day saying it's out for dispatch at 10.am… Read Full Review

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★☆☆☆☆

“worst delivery company that I know of”

Written on: 06/07/2015 by Pollardmc350 (1 review written)

no option for redelivery after the 3rd attempt so you`ll have to be prepared to collect yourself after that ! Just really poor. It would be nice to have an option to even Pay for another delivery attempt… Read Full Review

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★☆☆☆☆

“Delivered to the wrong address will never call back”

Written on: 03/07/2015 by jayjay747 (4 reviews written)

They delivered by parcel to a different address( wasn't remotely close to mine). Contacted them five times, never called back. Took a week for them to located the delivery eventually even though the GPS showed he was never near my house. Refused to changed the status of the delivery on there website. Had to wait a week plus for them to acknowledge that there was a problem. Have a really expensive 0844 number and always "experiencing a higher then normal call volume", 3+ min hold time… Read Full Review

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