Yodel Reviews - www.yodel.co.uk

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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“Pathetic (again)”

Written on: 01/12/2016

My parcel failed to arrive after several days, yet several others ordered at the same time from different companies and delivered by different couriers all arrived on time. This order was from a company I've used many times before without issue. Checked tracking and my heart sank - the company had switched couriers to Yodel. I find the parcel is held at my local depot following two failed attempts as no-one in and cards left on both occasions. On both dates someone was in all day and no cards… Read Full Review

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★☆☆☆☆

“TTHE WORST COMPANY I'VE EVER HAD THE MISFORTUNE TO...”

Written on: 27/11/2016 by reStanley418 (1 review written)

ORDERED A PURCHASE FROM EBAY,I WAS QUOTED 48 HOURS DELIVERY,I WAS DUE TO RECEIVE IT TUESDAY,IT NEVER CAME, TRIED TO RING FOR HELP,THEY HAD CLOSED,I RANG THE FOLLOWING MORNING (PREMIUM RATE NUMBER),GOT A DISMISSIVE GIRL WHO OFFERED NO HELP,EXCEPT THAT IT MIGHT TURN UP WEDNESDAY,IT DID'NT, SO RANG AGAIN,IT WAS DUE TODAY (THURSDAY),I TRACKED IT ALL DAY,WENT ON "LIVE CHAT",AND SAID I WAS DRAFTING A LETTER TO THE CHAIRMAN,SUDDENLY I WENT FROM NO 23 IN THE DELIVERY ORDER TO ZERO,AND IT ARRIVED WITHIN… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/11/2016 by Celesteq6 (1 review written)

Sent our items to the wrong place but sent others to us and stil done it after I called them! AWFUL delivery company, how on earth are they still getting trade!?!?… Read Full Review

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★☆☆☆☆

“useless idiots”

Written on: 26/11/2016 by Kaleby299 (1 review written)

After specifically being told not to leave parcels outside and to leave with neighbours that are always in,they left 2 cardboard boxes out in torrential rain. According to them they left them in my porch that i do not have. Absolutely the worst courier ever!!!… Read Full Review

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★★★★☆

“Delivery”

Written on: 25/11/2016 by joypare (1 review written)

I would like to thank the 'chat' team of Yodel. She has spent a long time sorting out the delivery of a parcel . It said they had tried to deliver 3 times but I only got 2 notifications. I have a seriously ill husband who is bed bound meaning even though I may be home I cannot always get to the & certainly not to collect from a depot that is nearly 8 miles away. Thank Yodel for being so understanding about my situation. I hope you are as good to all your customers. The parcel is a sign for, it… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 25/11/2016 by JPFB (1 review written)

Do not use this company. You wait in all day for a delivery and it doesn't arrive. You then find the driver has stated no one in to receive parcel, card left. And I am not the only one to have had this experience. Just read the Trustpilot reviews. Still waiting for my parcel. Will it come today I wonder. I am not holding my breath after seeing how bad this company is… Read Full Review

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★☆☆☆☆

“Avoid if you can”

Written on: 22/11/2016 by Crystaln438 (1 review written)

As expected very poor service from Yodel.After loosing my parcel at a warehouse (Southampton Depot) and delivering it 3 times on a different day than requested I was lucky on the 4th attempt. Thanks to the person I dealt with from Southampton Depot, who has helped to sort out the whole mess. Still rating as 1 star due to the fact that it took Yodel almost 2 weeks to get my parcel. DPD has managed to deliver 2 orders from Germany within 50 hrs since placing an order instead of promised 72 hrs… Read Full Review

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★☆☆☆☆

“Worst delivery company”

Written on: 21/11/2016 by Sears290 (1 review written)

Disorganized, dishonest and just the worse customer service. I was waiting outside for them, at the time they put 'couldn't access property' on the tracking page! Second time. Have to cancel the order now as I don't think I can stand the stress of waiting in all day to have this message at 8.45 pm!… Read Full Review

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★☆☆☆☆

“Never ever ever use yodel! ”

Written on: 17/11/2016 by Braedent362 (1 review written)

So I basically ordered a very expensive item through Argos who have then used Yodel to deliver my goods! It was supposed to be delivered today, I checked online and it said it had been delivered to my address and signed for, weird as no one was home. I emailed the online chat through Yodel to be told that someone using my surname had signed for it. I then contacted them again to be told "we have delivered it to a house close to yours" when I asked what number as I had checked with most of my… Read Full Review

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★☆☆☆☆

“Avoid, avoid and avoid again!”

Written on: 14/11/2016 by RobertX9 (1 review written)

Probably the worst courier service in the UK. My parcel was supposed to be delivered on Friday... no surprise it didn't turn up. It was subsequently re-scheduled for Monday (as a business we open 9am to 5pm and have a reception desk). Having tracked the order and watching our number in the delivery queue slow come down suddenly I get a "Sorry we missed you, you were out!" message! So I tried to contact them, however, web chat went to check and failed to return for over 20 minutes - so I… Read Full Review

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★☆☆☆☆

“NOT FIT FOR PURPOSE !!”

Written on: 12/11/2016 by teAlvarez225 (1 review written)

Never heard of YODEL before won't forget in a hurry !! Waiting for a delivery, in today Saturday 12.11.16 checked computer they say they tried to deliver and left a card, well that's a big fat lie !! Their web site is a joke , communication non existent… Read Full Review

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★☆☆☆☆

“YODEL UTTER RUBBISH AVOID AT ALL COSTS!!”

Written on: 12/11/2016 by Braggir333 (1 review written)

I purchased a lamp from ebay and the seller sent the lamp using YODEL. (Would NOT have been my choice!)I was told that the initial postage cost was £28!! The lamp was coming from Edinburgh, SNPLand/Scotland to NORTHERN ireland, UNITED KINGDOM. I got an email from the EBAY seller to say that it would cost me another £14.75 (inc insurance) to sent my parcel to Ulster or as she had incorrectly said "Ireland". On Friday 11th November 2016 after 6pm I thought I heard someone at my front door. I… Read Full Review

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★☆☆☆☆

“DO NOT USE!!! AVOID!!!!”

Written on: 07/11/2016 by vinc3nt (1 review written)

APPARENTLY YODEL DON'T EVEN HAVE TO "DELIVER" YOUR PARCEL...IT'S IN THE CONTRACT WITH THE SUPPLIER!!! THEY HAVE NO COMPLAINTS PROCEDURE & THE STAFF CALL CUSTOMERS LIARS WHEN THEY ARE AT FAULT!!!… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 07/11/2016 by MarleeWhitaker1978 (1 review written)

WHERE IS MY PARCEL?! YOU ESTIMATED DELIVERY BETWEEN 03/11/16 AND 07/11/16. WITH NO NOTIFICATION YOU TRIED TO DELIVER IT ON 03/11/16.YOU DID NOT LEAVE A CALLING CARD! I HAVE TRIED TO TRACK MY PARCEL ON YOUR WEBSITE AND YOU CANT FIND IT. YOUR ONLINE CHAT IS ALWAYS BUSY AND YOUR AUTOMATED PHONE LINE KEEPS PUTTING THE PHONE DOWN ON ME! I HAVE PAID A LOT OF MONEY FOR MY PARCEL AND YOU CANT TELL ME WHERE IT IS OR WHEN I SHOULD EXPECT IT. I DO NOT GET THIS FROM ANY OTHET PARCEL DELIVERY COMPANY. I… Read Full Review

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★☆☆☆☆

“Absolutely unbelievably poor!”

Written on: 06/11/2016 by ChrisH02 (1 review written)

Here's the story in chronological order: 23 October - order an expensive canvas print and pay an additional fee for express delivery as I am due to go away. 26 October - advised by a supplier that my order is finished and ready for delivery. Given a Yodel tracking number. Every couple of hours from 26 October until I go away on 1 November check the tracking number. Get the same message each time that the item hasn't been picked up. 1 November - panic as I know I will be away for four days… Read Full Review

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★☆☆☆☆

“Utter Farce”

Written on: 03/11/2016 by GenesisHouse (1 review written)

They can't give you a time just a day it will arrive between 8am and 8pm. So I checked my ref number and they said yep arriving tomorrow. So I waited in 12 hours, nothing. I emailed them and they said sorry best check with this other ref number tomorrow. From that day I never bought anything off the web if they were involved… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 27/10/2016

Didn't want to rate this company even one star, had to ,to be able to write a review. What a rubbish lying delivery service. The drivers lie,saying they leave delivery cards, They cannot be bothered to deliver goods… Read Full Review

Michal2891's Comment

Written on: 02/11/2016

Rubbish!!!! Rubbish!! Rubbish!!

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★☆☆☆☆

“Absolute rubbish service”

Written on: 24/10/2016

Lost the will to live trying to contact a local depot about my parcel due it being an automated line that cuts you off. There is NO opportunity to speak to a human. So I enetered into a webchAt. After 60 minutes, I STILL do not know if my parcel is being held as they "cannot contact them direct" Why not? Whats the point of the webchat? I asked for the customer serviced director, but was told cannot give out that information. Again, why not? Are there directors nameless? Non customer facing? Why… Read Full Review

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★☆☆☆☆

“Yodel are a pile of horse droppings of a delivery...”

Written on: 24/10/2016 by Cameron389 (1 review written)

Yodel are a pile of horse droppings of a delivery company, so I advise all to never use Yodel to deliver your goods, unless you want to risk losing your hard earned money. I had purchased Two T Shirts of which Yodel had failed to deliver, and the first T Shirt of which I had ordered was from Sports Direct via the Yodel delivery service, and the second T Shirt was purchased from Amazon via the Yodel delivery service, but the second time was the icing on the cake, because I had requested that… Read Full Review

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★☆☆☆☆

“lies about attempted deliveries”

Written on: 19/10/2016 by ramseys (1 review written)

Do not believe that you can call customer services as it is a automated service that does not let you speak to a person,not surprised as the lies about :We Tried To Deliver : is rubbish… Read Full Review

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