Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4.8% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“Shocking”

Written on: 29/08/2014 by yoAtkinson492 (1 review written)

I was expecting a parcel from Yodel yesterday - checking tracking all day until later in the evening (I was at work all day, parents however were at home) where it said it was delivered at 10:14AM. I had rung home at midday to ask parents if there had been a delivery which there hadn't. To start with the despatch time from the depot and the delivery time at my house aren't possible as it takes 45minutes from the depot to my house, having had to make the trip before, whereas the time gap between… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 29/08/2014 by spudd (1 review written)

I sent my parcel through yodel last friday 22/08/14.they attempted delivery 23rd customer closed bank holiday weekend fair enough.but since tues its been sat in there depot address query.no attempt to contact me re delivery address.6 phone calls from me and 1 from recipient to confirm address correct and other tips on how to find.today it still sits there. i have asked them to return my parcel hope they can find me.and will have to borrow a car and take the parcel from leics to manchester so i… Read Full Review

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★☆☆☆☆

“Worst company ever! Stay away if you care for your health!”

Written on: 29/08/2014 by Potter1972 (1 review written)

Drivers never bother to knock the door (my sister was home all the time waiting for important parcel), card never left - 3 occasions. when you contact them on the phone, every time the same bull..hit - driver tried to deliver it, but there was no one to pick it up. And you give the direction to contact you on the mobile - never happened or to live it by the neighbour - never happened. One big bollo..ks - biggest joke in my life!… Read Full Review

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★☆☆☆☆

“Waste of time! ”

Written on: 28/08/2014 by Leevi1979 (1 review written)

Been waiting in all day for my tv to be delivered, got rid of my old tv, so an evening without tv, very boring, a day all on my own with just Facebook on my phone to keep me occupied! Was supposed to be delivered between 8am and 9pm it's now 9:21pm I will never use them to send a parcel that's for sure! I kept checking the tracker, but just has said out for delivery all day, by 9pm still waiting! No one to speak to after 9pm either! Awful!… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 28/08/2014

Ordered a maternity pillow which should have arrived on Tuesday. I have been in contact with the delivery service that used yodel (much to my dismay) and they said it would be delivered yesterday. I checked online and apparently they have updated saying it was delivered at 3pm and it was signed for!!!!!!! There was someone in all day and we have received nothing. Disgusting service. Luckily my partner is in the police and a crime report for fraud (of my signature) and theft (of my goods) is… Read Full Review

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★☆☆☆☆

“Pacel did not arrive ”

Written on: 28/08/2014 by Gaelh29 (1 review written)

My pacel did not arrive, although Yodel's web page showed that they tried to deliver. The web page showed that a card was left but I failed to find any card nearby. My whole family was at home and our bell did not have a problem… Read Full Review

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★☆☆☆☆

“incompetent”

Written on: 25/08/2014 by Doughertyqx420 (1 review written)

My item was delivered with 9 days delay and it has been deliver to a different address even tho I spoke to a Customer Service the day before and give them my full address again. I had to complain few times to the company I've ordered the item from about the delivery issues and finally the item has been delivered. Delivery man said to the receptionist that he has no time to look for my address and he can leave the item there or take it back. Luckily receptionist found my details and rung me to… Read Full Review

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★☆☆☆☆

“Appalling/non-existent customer service”

Written on: 23/08/2014 by Ellen7815 (1 review written)

I ordered a laptop from Ebuyer and was told estimated delivery would be 26th August, after the bank holiday which I thought was fine. Today at approx. 3.30 a van pulled up to my house, which I thought could be my parcel however, the driver of the van did not leave the car, merely sat and fiddled with some device and then drove off. I thought this was strange so I went to track my delivery, saw it was Yodel and went onto their tracking page. Apparently they had attempted delivery three times… Read Full Review

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★☆☆☆☆

“Careless, unreliable, joke!”

Written on: 23/08/2014 by 162Whitaker (1 review written)

This is the 3rd time I have had the displeasure of using Yodel (not my choice of course). The first time they apparently attempted delivery of a laptop, there was no knock on the door or card left and I had been home all day so I went to pick it up from a collection centre as I needed it in a hurry. I was told my laptop had been 'lost'. It was only Colchester to Ipswich, but that's not the point, I didn't get my petrol money back or an apology just told 'there's nothing we can do' after a… Read Full Review

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★☆☆☆☆

“Absolute Disgrace”

Written on: 22/08/2014 by 1976Weeks (1 review written)

Placed an order with New Look for items needed for a Christening this Sunday. Ordered Wednesday for next day delivery and checked my tracking on Thursday to see it was out on the van for delivery. It was coming to my work address so I stayed in the office all day waiting. Nothing turned up so I checked my tracking again and it had been updated to say 'Unable to gain timely access'. Absolute nonsense. Nobody had even driven into the car park. We have CCTV on the main gate and nobody had even… Read Full Review

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★☆☆☆☆

“Awful Yodel”

Written on: 22/08/2014 by Finn159 (1 review written)

Unreliable. Slow. Feedback far too vague. Only positive is that so far items have not been damaged. Often easier to collect items from the depot where service is courteous. However this is often very inconvenient… Read Full Review

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★☆☆☆☆

“Unreliable, rude and absolutely disgusting service”

Written on: 21/08/2014

I would never ever use this courier again.after being told early in am that my parcel would be collected by 1900hrs that evening, which I felt was a too long timescale. At 1900hrs the parcel had not been collected. Instead of the courier service texting or calling me with apologises, I had to chase the matter myself. To speak with a customer advisor who kept me on hold and them told me to wait in further 30plus mins. I then do not get the parcel collected. I asked for other arrangements to be… Read Full Review

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★☆☆☆☆

“Not what you hoped for!”

Written on: 20/08/2014 by miss68 (1 review written)

being on the receiving end of a Yodel delivery, apparently from their email to me, I would receive my item on the 18th August. It is now the 20th and according to their website it hasn't even got to the courier yet. Don't make promises you cant keep Yodel!… Read Full Review

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★★☆☆☆

“SLOW DOWN!”

Written on: 19/08/2014 by eddduck1948 (6 reviews written)

The courier jumped out of his car -tapped furiously on the window-rang the bell-tapped on the window again...By I got to the door he was knocking next door... nice enough guy but should be Tesco using an outfit like this? The only redeeming factor was that he was a very pleasant young man and when I asked him if he was in a hurry he said "Yes"...he also said the parcel "didn't need a signature". I will forward this review to Tesco… Read Full Review

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★☆☆☆☆

“Beyond Poor Service”

Written on: 19/08/2014 by LauraJaneReview (1 review written)

Yet another frustrating experience with Yodel. All communication I received from this company re delivery was inaccurate, they couldn't find (lost) my parcel for the majority of one day. I used the online rebooking system for re delivery from a text link - had email confirmation, but no action was taken. Requested to speak to management, was told twice I would get a call, which never happened. @YodelOnline were desperate to get me to DM, as was advised they had confidential info for me. The… Read Full Review

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★☆☆☆☆

“Awful to work for...”

Written on: 19/08/2014 by Braiden9 (1 review written)

Young inexperienced 'Managers' who just haven't a clue. As a self employed driver you will end up losing money so beware, even their own drivers don't have a good word to say about them. Not once did anyone say well done or thank you - they hand out your phone numbers to customers so you are called at all times (9pm twice). Just a badly run fly by night outfit who really don't deserve your custom - use one of the others. Still at least the Barclay brothers are making a little more money!!!… Read Full Review

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★☆☆☆☆

“NEVER use Yodel to deliver your parcel! ”

Written on: 18/08/2014 by Zenda (2 reviews written)

I booked a Yodel collection recently and was promised a collection the following day between 7am and 7pm. My first thought was that it's a woefully broad time-span. I mean, just think about it - it's not only the entire working day: it's a full two hours either side of that working day. Can it possibly have escaped Yodel's attention that senders of parcels often have jobs to go to, children to take to and bring back from school and/or a hundred and one other things they need to be doing… Read Full Review

Zenda's Response to Zenda's Review

Written on: 20/08/2014

And here's the latest update on the above situation:

Having seen on Yodel's website tracking info page that the parcel was out for delivery to me on 19th August, I again waited in all day - but no parcel arrived within the 12-hour delivery window.

I then checked the site again and saw that the parcel had in fact been delivered that afternoon: the only snag being that, as far as can be ascertained, it had been delivered to a total stranger in a town 30 miles from where I live.

Can you believe it? I hope so, cos it's absolutely true.

Anyway, after enduring that catalogue of total, absolute, complete and utter cock-ups from Yodel, I'm now wondering if they'll compensate me for the loss of parcel.

Time, as they say, will tell.

I doub

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★☆☆☆☆

“Utter rubbish”

Written on: 18/08/2014 by Fkwontuseyodel (1 review written)

Complete waste of space! I was told my parcel had been delivered- it hadnt! Told it had been left at a shop over the road- it hadnt!! No card, no explanation and customer services ( although sounding efficient) did absolutely nothing! Referred it back to Office where I had ordered the parcel from and they too had no joy!! My theory- yodel couriers are stealing the products, forging the signatures and making a killing on ebay!! I will never purchase anything from any company that use yodel as a… Read Full Review

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★☆☆☆☆

“Abysmal, lying, incompetent waste of space.”

Written on: 17/08/2014

I ordered a leaving gift for a work colleague online to be delivered to my home as we are unable to take deliveries at work. Yodel attempted to deliver on Thursday but left a card so I rearranged delivery for Saturday. I sat in my living room for most of the day waiting for them and was happy to see a yodel van turn up outside my house at about 2.30pm. The driver got out of the van, caught my eye and then got into the back of the van, presumably to retrieve my parcel. For the next 20 minutes he… Read Full Review

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★★☆☆☆

“parcel was left on my doorstep in the middle of an...”

Written on: 17/08/2014 by Spencer282 (1 review written)

parcel was left on my doorstep in the middle of an inner city residential area whilst there were three neighbours surrounding the house… Read Full Review

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