Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4073
5% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

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Latest Reviews

★☆☆☆☆

“Useless”

Written on: 25/05/2015 by EdithMedina (1 review written)

Every single time I have had a parcel delivered I have had issues with this company. It is so bad that if I know a company uses yodel I won't order from them. For example Argos use them and I refuse to order from them now. Lost parcels, late parcels, useless telephonists.... What a waste of time!!!!!… Read Full Review

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★☆☆☆☆

“Terrible Service throughout”

Written on: 23/05/2015 by KaylahStrong314 (1 review written)

My unfortunate experience started for Yodel when they were meant to deliver a parcel to me. Instead of making the deliver to my address, they delivered the parcel 3 doors down. When I say they delivered the item they threw my parcel over a neighbour’s high locked gate. I wasn’t aware of this until 2 days later as my neighbours had been away. Yes I had ordered some items but due to it being a bank holiday I was expecting the delivery to take a little longer so didn’t chase delivery. They… Read Full Review

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★☆☆☆☆

“Unbelievable”

Written on: 22/05/2015 by CathMarshall (1 review written)

Literally THE worst company to deal with. No communication with their drivers/service centres etc. Wed: Got in touch to tell them to leave a note for their delivery driver to not attempt to deliver as I wouldn't be in.... He attempted delivery nontheless. Thursday: Re-attempt today, wait in all day till 7pm. At 3pm get a message saying they'd tried and failed a delivery - I was the other side of the door. Nothing had even been attempted! So called them [of course you pay a fortune for the… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 22/05/2015 by alRowe66 (1 review written)

Absolutely shocking service!! Yodel tracking service stated my package was delivered and my package was never delivered. I am now in excess of £50.00 which to Yodel may merely seem as nothing. Absolutely shocking service, terrible customer service and I hope BBC put them into liquidation… Read Full Review

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★☆☆☆☆

“Shouldn't be in business!”

Written on: 19/05/2015 by Belindaa67 (1 review written)

Appalling service! Delivered my parcel early this morning and looked soo miserable! Did not say one word and grunted when handing me the signing machine! I guess this is a reflection of working with this appalling company!If the staff are so miserable you can imagine the care of our goods too which incidentally my parcel was damaged through the whole in the boxes!… Read Full Review

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★☆☆☆☆

“Not the service I'll expect ”

Written on: 18/05/2015 by ReubenMcNeil (1 review written)

When yodel tried to deliver on Friday I was not in.They left a card to say they would deliver Sat. I stayed in all day. I also tracked delivery. It stated that it was on the van out for delivery.Nothing. Checked tracking again at 4.15pm. The message was: tried to deliver no one in. Left card,item was returned to depot. I never left the house no second card was left, and no attempt was made to deliver.Will pick up from depot myself to be sure.Will have to wait till tomorrow. Customer service is… Read Full Review

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★☆☆☆☆

“Not the service I'll expect ”

Written on: 18/05/2015 by ReubenMcNeil (1 review written)

When yodel tried to deliver on Friday I was not in.They left a card to say they would deliver Sat. I stayed in all day. I also tracked delivery. It stated that it was on the van out for delivery.Nothing. Checked tracking again at 4.15pm. The message was: tried to deliver no one in. Left card,item was returned to depot. I never left the house no second card was left, and no attempt was made to deliver.Will pick up from depot myself to be sure.Will have to wait till tomorrow. Customer service is… Read Full Review

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★☆☆☆☆

“Can' do business”

Written on: 14/05/2015 by FabianAlvarado (1 review written)

Parcel for our office. Tired to deliver on Saturday morning, 8.15 on Monday, 17.50 on Monday, then they say "we have tried to deliver 3 times". What a bunch of numpties. No good for business customers… Read Full Review

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★☆☆☆☆

“Horrible service, terrible customer service!”

Written on: 14/05/2015 by KameronTobin (1 review written)

I am taking the time to write this to share my horrible experience with Yodel in hopes that it saves other people the trouble! My partner and I have a business which requires frequent deliveries overseas. We had a box going out, scheduled to be collected from 7-7 on Tuesday. This was our first Yodel experience. We waited in and, after my partner left the room (not the house) for five minutes, he came back to a collection notice stating that they had come. We were disappointed that there was… Read Full Review

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★☆☆☆☆

“Make you want to gouge your eyes out with a spoon...”

Written on: 11/05/2015 by Bedhead1157 (5 reviews written)

Another bad review for Yodel, I've been waiting for nearly a week for a package to come from Sheffield to Belfast. According to Yodel's website, the package took a day to get from Sheffield to Oldham, lounged about in Oldham for a day, got itself to Carrickfergus last night, then magically transported itself to Omagh this morning, Think about it, a parcel due to be delivered to Belfast, from Carrick (7 miles away) ends up in Omagh (75 miles away), to add insult to injury, the bloody thing… Read Full Review

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★☆☆☆☆

“YODEL Worst courier network ever!!!”

Written on: 09/05/2015 by ClaudiaSmart115 (1 review written)

My experience started when I received a text to say that they had been unable to deliver to my parcel as there was no-one in. As I was on my driveway all day doing some building work and never saw a courier I thought something wasnt right about this so I contacted the seller to check the delivery address. They contacted Yodel who forwarded them the full delivery information which was correct. The next day the tracking info said they had tried to redeliver but no-one was in so a collection card… Read Full Review

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★☆☆☆☆

“worst worst ”

Written on: 08/05/2015 by pawel123456 (1 review written)

never delivery parcel no return call!!!!! 4 days and what no parcel customer service what customer service the like robots please wait please this and that but no parcel be aware is worst parcel delivery in uk… Read Full Review

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★☆☆☆☆

“Ridiculous!!”

Written on: 08/05/2015 by MarinMcConnell33 (1 review written)

Ordered from tesco who used this pathetic delivery co. Got a text saying delivery will be made between 12pm-9pm. 9pm came, no delivery. Checked the tracker which said parcel had been delivered at 18.45pm. Rang tesco as yodel was closed who said it says my delivery was left on the porch......I don't have a porch! So my parcel is sat at some random persons house and can't do anything untill tomorrow. They'll be getting a mouthful!!!… Read Full Review

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★☆☆☆☆

“WORST DELIVERY COMPANY - DO NOT USE”

Written on: 04/05/2015 by LoganPruitt1966 (1 review written)

The 4th time this has happened now. NO DELIVERY ATTEMPT MADE and sent a text message saying apparently "We were unable to deliver your parcel as there was no response" I WAS IN THE FLAT!!!!! I DIDNT LEAVE THE BUILDING!!! No one attempted a delivery at all. This is so frustrating!!!!!! :( I live in a first floor flat, they do not attempt to ring the bell, they do not leave a calling card. I wait in all day for them and waste an entire day, I work full time, I only get the weekends free, I do… Read Full Review

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★☆☆☆☆

“Will never order from a company that uses Yodel”

Written on: 03/05/2015 by Ritchie187 (1 review written)

I paid for next day delivery and still have not received my item after 3 days. First I was told that the driver is aware that the address is a business address so they would deliver for the company close which i told Yodel it was 6pm! The driver claimed to have attempted to deliver this a 8:15pm but left no calling card! The second day the driver claimed to have attempted to deliver at 6:02 but the company was closed! I told Yodel the company closes at 6pm when in fact we do not close unit… Read Full Review

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★☆☆☆☆

“NEVER use Yodel ”

Written on: 02/05/2015 by Duffyiq170 (1 review written)

Impossible to talk to a person so a simple issue end up with the parcel being sent back to the sender… Read Full Review

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★★★★★

“best delivery service ”

Written on: 01/05/2015 by Cal4044 (1 review written)

Im a costcutter shop in rubery which has a collect plus parcel service. yodel provides this service and delivers and picks up parcels for my customers. I have been a customer for yodel for a few years and the delivery service that i have recieved from them has been fantastic . our regular driver Jas is always on time and always pleasent and very well manered and very polite.Any issue with any parcels Jas is always willing to help any way he can its been a pleasure to deal with somone like Jas… Read Full Review

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★☆☆☆☆

“Leaves cards when at home!!!”

Written on: 30/04/2015 by KenzieBenton112 (1 review written)

I ordered a birthday present from ELC.co.uk who use Yodel. Yodel "attempted" delivery 3 times and on each occasion left a card WITH NO NUMBER ON IT to call the driver. When I found the number to call on the internet I could never get to speak to a real person, only automated. I have deliveries received on a weekly basis from ParcelForce and the post office - why on earth can Yodel not deliver? Surly it would make more commercial sense for your drivers to use their brains and at least spend… Read Full Review

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★☆☆☆☆

“Worst Ever Experience”

Written on: 29/04/2015 by EuroCasings (1 review written)

I booked collection for 2 small parcel. Driver came, opened the gate of my property, picked up a pallet randomly ( which was meant to to be picked up by another transport company and clearly labelled). Contacted them over 3 times but no one was able to do anything or contact the driver. Contacted them by email and they blamed me for leaving thing unattended in my own property !!! Meanwhile, parcels are still waiting for collection, i don't know where my pallet has gone and no refund… Read Full Review

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★☆☆☆☆

“unreliable!!”

Written on: 28/04/2015 by sarahlouise1990 (1 review written)

I ordered a parcel from Sports Direct and they used Yodel, i payed for NEXT DAY DELIVERY!! and they never came the next day. i looked on the tracker to see where the driver was and it said delivery was not attempted, so i called yodel to see what was happening as i stayed in all day waiting for this parcel. They told me they would comunicate with the driver and get him to deliver asap. I then stayed in all day the following day and still nothing until i went shopping about 6 clock in the… Read Full Review

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