Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Value For Money

Summary

Yodel is the new name for the combined business of Home Delivery Network and it's other trading companies.

\"Yodel has the ability and the desire to radically change the delivery market. We will listen to customers to gain an in-depth understanding of their needs and truly embrace customer service with a can-do attitude and a wide range of flexible services. Whatever your needs may be, we are confident that Yodel will deliver flexible, reliable, good value delivery services to suit you.\"
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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

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Latest Reviews

★☆☆☆☆

“Waste of time!!”

Written on: 28/01/2015 by Steveo1971 (1 review written)

Missed a delivery. Card said would deliver next day. Waited in ALL day, no delivery. Now have to drive miles to pick up my parcel. Yodel told me parcel was out for delivery, so how come it wasn't delivered then?! They're either liars or the driver didn't even get out of bed!! Wankers!!… Read Full Review

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★☆☆☆☆

“Liars!!!!! ”

Written on: 28/01/2015 by lzLopez23 (1 review written)

Yodel are very rude, speaking to them & the staff was like look yourself you have a tracking number, I said yes I no I have but you can go further with the delivery info I cant! It's 48hours but only got collected tonight at 6pm and ment to be gettif delivered tomorrow do I believe it or not??? I don't like how they lie! Iv got a father who's dying and I have to get a family to staying in for parcels!, I personally think they should give you a time slot for the area you live in then t would… Read Full Review

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★☆☆☆☆

“Worst company ever!!”

Written on: 26/01/2015

There is nothing good to say about yodel. They offer a very poor service and make up excuses why they cant deliver your parcels. I ordered things from Sportsdirect.com not knowing they used Yodel,that was a mistake! I have now been waiting 2 weeks for my parcels to arrive, they say that they have tried to deliver my parcels before 7pm so a family member stayed late at work to receive them yet they didnt turn up, no surprise there! Then a few minutes later they said online on 'my yodel' they… Read Full Review

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★☆☆☆☆

“They do not deliver, lie and are generally incompetent.”

Written on: 24/01/2015 by DisgruntledCodger (1 review written)

We ordered our grand daughter a karaoke machine from the agros ebay shop for Christmas. Unfortunately on Christmas day the player didn't work, yes we should of checked it before hand. To cut a long story short Argos finally sent us out a replacement via yodel, several days later it never turned up, when we called yodel they said they would look into it. It transpired that we had apparently received the item from yodel, when we asked who signed for it the surname was not ours and there was… Read Full Review

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★☆☆☆☆

“Failure to collect”

Written on: 24/01/2015 by ppFoster53 (1 review written)

Appalling service with failure to collect my parcels twice despite being assured on both occasions that they were going to be collected. They even had the audacity to say on the first failure that there was no one home...!!! Won't be using again that's for sure… Read Full Review

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★☆☆☆☆

“Beware!! Items trashed in Transit!!”

Written on: 23/01/2015 by Claud1 (0 reviews written)

Bought an industrial fridge for my business and ordered Yodel to collect.At first i was impressed that they could deliver within 24 hours at a very competitive price! All good so far.Yes my item did arrive within 24 hours of purchase but to my horror, once removing all packaging, my item not only had been severely dented in so many places,the light box to the top of the fridge was smashed.The whole metal casing had been squashed and dented.It would have had to have been literally been thrown in… Read Full Review

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★☆☆☆☆

“Horrendously incompetent liars.”

Written on: 23/01/2015 by KellenFloyd (1 review written)

This company is hopeless. I ordered twice from Mothercare (who refuse to give you the chance to choose a different delivery service), the first delivery was messaged through to arrive on a Saturday. I waited in all day, it didn't arrive and by the time I managed to find out where it was it had been returned to sender. Because I had refused to accept the delivery. Which they never attempted to make. Liars. By which stage I had to go through a whole hooha with Mothercare because the items had… Read Full Review

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★☆☆☆☆

“What can one say USELESS”

Written on: 22/01/2015 by skippy1957 (1 review written)

For the second time I am awaiting a parcel (Birthday present which has now gone) it was only coming from county durham to malton, and for some reason ended up in the Oldham depot on 14th now they cant even find it. Well done Yodel you are an insult to the courier industry… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 21/01/2015 by MikaylaBarton129 (1 review written)

Second time in a row driver is trying to deliver my parcel through the front door, although there's a sign on it saying that it is not used for deliveries. Of course, he leaves and call card disappears, so I cant get my parcel even if I stay home all day. Plus you have to be really lucky to get through chat service on their website, it is always unavailable… Read Full Review

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★☆☆☆☆

“Absolutely Ridiculous Company Avoid At All Costs”

Written on: 20/01/2015 by McLaughlinrk179 (1 review written)

I was a long standing customer of City Link with no problems or issues at all, they always collected & delivered as agreed. Obviously now they're gone I needed a new courier for my small home based business, Yodel seemed reasonably priced so thought I'd give them a try, BIG MISTAKE.... I booked 2 parcels for collection on 19/1/15 and waited home all day but nobody ever collected, I rang Yodel to be told my collection had been cancelled at 16.15 hours that day with no explanation as to why and I… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 20/01/2015 by JaylenCastillo (1 review written)

I have had nearly 20 items in the last year, delivered late by Yodel. Many times they claim my house doesn't exist. Its only been built 126 years, its on every uk road map, sat nav etc but they seem to find it a good excuse when they do not deliver. When phoning to chase a delivery they say wait till 8pm, we deliver right up to 8. You phone back at 8, surprisingly the offices are then closed!… Read Full Review

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★☆☆☆☆

“Non deliver of item ”

Written on: 20/01/2015 by trishA15 (1 review written)

Suppose to get a parcel yesterday 19th. Yodel sent a email to say it be delivered by 9pm. Time was ticking on so had a look on tracking, delivery was delay. Ok I thought it be delivered later. NO it couldn't be another parcel being delay and not delivered. How true no parcel delivered maybe it come today. Worse delivery service. Get your act together . Oh you didn't hear that GET YOUR ACT TOGETHER… Read Full Review

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★☆☆☆☆

“Take responsibility Yodel”

Written on: 19/01/2015

Yodel says they delivered my item to my address - not so. I’ve searched everywhere, even neighbours’ gardens! I assume Yodel has lost it, stolen it or delivered it to the wrong address. A mistake is acceptable, we're all human, but there's no excuse for lies, half-hearted help or not taking responsibility, that's just unprincipled and shoddy. Sellers and delivery companies that sub-contract to Yodel should be challenging them robustly on behalf of customers. As a customer I feel very let… Read Full Review

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★☆☆☆☆

“Useless but worst still, telling porkies!”

Written on: 19/01/2015 by britishconsumer (10 reviews written)

We do most of our purchases online so we receive deliveries often. This is the first time we encountered this courier  outfit. It was meant to deliver today. My builder was outside cementing the driveway and I was in the home office. Both of us are approximately 5 to 8 metres from the front gate. We even pinned an A4 notice asking courier to call my landline number for which I normally give a tip of £3. Other couriers simply look over the fence and call out. At 1548hrs, we received an email… Read Full Review

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★☆☆☆☆

“Disaster every time: why do Amazon use them?”

Written on: 16/01/2015

Most courier companies are good these days and deliver on time with accurate tracking updates. In contrast EVERY time I have ordered an item and the courier is YODEL the good never arrive on the day specified and when trying to track my parcels there always appears to be a "delay in delivery" Yodel do not deserve to be in business and I recommend that on line companies stop using them as it reflects on their business too and just gives bad customer satisfaction… Read Full Review

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★☆☆☆☆

“case of invisible parcel”

Written on: 16/01/2015 by Moody324 (1 review written)

I have been waiting for my parcel sinec 30 dec,tracking says delivered not so, got automated voice saying that i cannot arrange a delivery untill at least one delivery atempt has been made,this sounds to me like thay havent even tryed to deliver,seller dosent want want to know so put it in the hands of ebay hope thay have more luck than me… Read Full Review

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★☆☆☆☆

“Smash your door in”

Written on: 16/01/2015 by McCarthy329 (1 review written)

Smash your door in your windows too,very very rude.Never want a yodel delivery again.Say no to yodel… Read Full Review

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★☆☆☆☆

“Yodel delivery drivers seem to make up stories”

Written on: 15/01/2015 by prea6316 (1 review written)

Only had the mis-fortune of Yodel being selected by supplier for delivery twice. On each occasion the tracking service states 'delivery attempted and card left.' On each occasion I was at home on purported delivery date and no attempt was made to deliver and no card was left. Seems to me that drivers simply make no attempt to deliver and simply use the excuse as they cant match schedule. As seems to be well established on network...rubbish service… Read Full Review

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★☆☆☆☆

“The reason Yodel are so poor in delivering is because...”

Written on: 15/01/2015 by rioses (1 review written)

The reason Yodel are so poor in delivering is because they are corrupt and give contracts to their own people who gives the jobs(neighbourhood couriers) to people who use their own fuel and cars and pay them a tiny amount as £0.70 per drop. pay is held one month-in-hand and they don't pay when the remaining when one leaves the job. Their services will always go worse. Using them will always keep customers upset… Read Full Review

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★☆☆☆☆

“Awfull”

Written on: 15/01/2015 by McCaffreyrj333 (1 review written)

Parcel from Amazon due for delivery on Saturday 10th January, it is just arrived in wednesbury and I live in East sussex take a look at this tracking for my parcel All tracking events Description Location Date Time Despatched from service centre Wednesbury hub 13th Jan 2015 06:49 Parcel received at service centre Wednesbury hub 13th Jan 2015 06:47 Despatched from service centre Hatfield terminal 9th Jan 2015 23:14 Parcel received at service centre Hatfield terminal 9th Jan 2015… Read Full Review

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