Yodel Reviews - www.yodel.co.uk

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Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“the worst service ever!”

Written on: 21/08/2017 by dmSchroeder99 (1 review written)

They couldn't deliver even 1 out of 4 parcels, the support was unable to help and everytime the tracking history says ' we levt you a calling card' it was a lie, they never did. They also delivered a parcel to a neighbour who doesn't exist, so nobody knows where my parcel is. The support couldn solve any of this issues and I still don't know where my parcels are… Read Full Review

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★☆☆☆☆

“Parcel lost immediately after leavimng supplier”

Written on: 17/08/2017 by myEdwards8 (1 review written)

Ordered a new battery for my laptop from a supplier on the south coast. Still waiting. They sent it via Yodel, who picked up on the day it was ordered ( showed in their tracking system) but five days later it still shows as being in their Southampton depot. Am now in dispute with both them and the seller. my recommendation? TRIPLE check any on-line sellers to check who they use for delivery. If its is Yodel, AVOID like the plague… Read Full Review

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★☆☆☆☆

“Yodel driver stole my parcel - next stage: police.”

Written on: 12/08/2017 by elevation (29 reviews written)

Yodel are quite possibly the worst delivery company I have ever had the misfortune to deal with, and are not even competent to be in business as a delivery company. A few weeks back I heard a hammering at my door at 2:15pm. As I work nights, this woke me up and I could not make it to my door in time. What I DID clearly hear was what turned out to be the Yodel driver saying "there's nowhere to leave it". I then found a Yodel "we tried to deliver" card, with the first box ticked saying "Front… Read Full Review

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★☆☆☆☆

“don't use”

Written on: 11/08/2017 by Kelly441 (1 review written)

Waited all day then got an email at 21.30 saying they have delivered my package witch I didn't receive .phoned them up and they said it was still in there warehouse and they will let me know when there going to 're send it but nothing so I phoned them up again and then they said it was delivered and they did get a p.o.d witch they said it was done on paper because his machine was not working and they still investigating it… Read Full Review

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★☆☆☆☆

“Crapcrapcrap ”

Written on: 11/08/2017 by GaugeHowe359 (1 review written)

Awful, they incorrectly delivered something to us and can't even bring themselves to manage to collect it. Don't use them! … Read Full Review

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★☆☆☆☆

“Lost parcel ”

Written on: 08/08/2017 by Hodge77 (1 review written)

Sent a parcel through collect plus courier collected it the parcel has been seen since I wonder what were that went ?????… Read Full Review

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★☆☆☆☆

“After paying extra for Saturday delivery I was not...”

Written on: 08/08/2017 by O'Neillzt142 (1 review written)

After paying extra for Saturday delivery I was not happy when my parcel did not arrive so I tracked it to be informed that the courier tried to deliver the parcel at 8pm yesterday. THIS IS NOT TRUE! I was in the house all evening waiting! Also no missed delivery card left! Yodel, your couriers are unprofessional and do not tell the truth! I would like an apology from the courier and Yodel… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 07/08/2017 by bvBond228 (1 review written)

I wouldn't give Yodel any stars if I had the choice. My parcel was delivered to the wrong address for a start and then notified me that it was at my address, it was only when I got curious and contacted them that I found this out. I then tried to ask four different people on their chat function what the best way to get my parcel was and whether they could help me contact the or A driver to go and pick it up and deliver it to the RIGHT address as it was their fault and they said the feedback… Read Full Review

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★☆☆☆☆

“Saturday Delivery in my dreams”

Written on: 05/08/2017 by moawkward (1 review written)

Ordered from ebuyer on Friday and paid extra for Saturday delivery. No problems there as ebuyer had despatched by 4pm. On the day of delivery my package was still out for delivery with 35 deliveries before mine at 1pm. Come 3pm and still no delivery so I check again... Sorry we missed you?!? And they'd left a card... somewhere, because I couldn't find it. Apparently they'd attempted delivery at 1:30pm so that means they made 35 deliveries in 30 minutes... seems unlikely. Contacted WebChat… Read Full Review

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★★★★★

“Had a great delivery service, here's why:”

Written on: 31/07/2017 by Strickland349 (1 review written)

Today I was supposed to have a package delivered and my dad was unaware so he turned off the bell on the gate. The deliverer left a message and we phoned back even though it was out of the hours that we were told which is 7am while 7pm this person drove all the way back and delivered my package at around 9pm, which was very sweet and generous. Not a lot of postal services will do that, if you missed the package then you have to wait until the next day or later for them to retry to deliver… Read Full Review

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★☆☆☆☆

“It does not accept no stats.”

Written on: 31/07/2017

I was told that they had tried to deliver a package from Amazon that was refused, BUT guess what the CCTV system recordings tell us they never even tried to deliver. Can you trust this company NO NEVER BE AWARE… Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 28/07/2017 by zgasman (1 review written)

According to Yodel web site they could not deliver and left card, no card left and we have cctv and so confirm no driver or delivery attempted. I am told drivers have too many parcels and so card themselves and take back to base, Not very helpful ,last delivery ended in Birmingham and not Devon as addressed. Very easy house to find on map or sat nav… Read Full Review

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★☆☆☆☆

“Never use Yodel ! ”

Written on: 07/07/2017 by CarissaBowers206 (1 review written)

I ordered flowers through Marks & Spencer's for a friend who has just been diagnosed with cancer. I thought some surprise flowers would be the ideal gift. I received email confirmation that the flowers had been delivered and left "in my safe place" which is odd as I never advised of a 'safe place' to leave them. No word from my friend from midday when the flowers were 'delivered', resulting in me having to actually ask her if they'd been received - totally defeating the object of sending her… Read Full Review

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★★☆☆☆

“Online Customer Support”

Written on: 07/07/2017 by PineappleToes (1 review written)

I ordered an item for my holiday via a well-known and trusted retailer and paid an extortionate price for next day delivery. Long story short, the main issues were; - I was provided with a tracking number which would not work on their website and there was no alternative means of searching or my parcel. - The customer service number is very expensive to use; they take a long time to put you through to an operative and even then, they constantly put you on hold. -I also tried the webchat customer… Read Full Review

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★☆☆☆☆

“This company is an absolute joke!”

Written on: 02/07/2017 by KevinHay (1 review written)

This company is an absolute joke! Literally everything is wrong from the start to the end. Both when I had to deal with them personally or by company I'm working for. 1. Parcels not being collected. 2. Parcels being collected by random driver on random days with no collection confirmation. 3. Parcels lost within few hours. 4. Drivers are rude and unprofessional. 5. No one listing to instruction. 6. Extremely poor customer service (disconnecting from chats for no reason, not answering for 30… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 28/06/2017 by AnnoyedYodelCustomer (2 reviews written)

Terrible service - every other delivery company (DPD, Hermes and three different grocery companies in the last six months) can find my house -- but Yodel have just failed to deliver a parcel to me for the second time, having claimed no one was in and they left a card. I was in the whole time (and actually expecting a delivery from another company during that 1 hr slot, so very attentive to anyone at the door). Either the driver didn't even try to deliver or tried to deliver to completely the… Read Full Review

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★☆☆☆☆

“Shouldn't be allowed to call themselves a delivery...”

Written on: 27/06/2017 by McGee264 (1 review written)

How on earth this company manages to stay in business beggars belief..........horrendous customer service… Read Full Review

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★☆☆☆☆

“Absolutely appalling no accountability at all ”

Written on: 24/06/2017 by Remee (1 review written)

I requested next day delivery & received email confirming item delivered & signed for, queried this via livechat & with supplier as didn't receive item. The supplier indicated from their GPS records item was delivered to another address miles down the road & on the other side of the road. Have spent hours on live chat to get nowhere. Driver insistent it was signed for & there seems no accountability at all. Asked why driver would deliver to the wrong address and not even leave a card at the… Read Full Review

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★☆☆☆☆

“utterly useless, avoid in the most extreme way!!”

Written on: 24/06/2017

issue tracking numbers when they don't even have the parcel in their system physically, the online web chat is extremely slow 30 mins plus to get an answer to simple questions, call centre managers talk over you and tell you, your wrong. i'd only recommend the company to someone i really hated and even that would be a step too far as no one deserves this level of incompetence. i'll never use a company or a seller who insists on using yodel. and i recommend everyone else does as well and maybe… Read Full Review

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★☆☆☆☆

“Rip Off Britton Need To Look Into This Firm”

Written on: 23/06/2017 by isthisforreal666 (1 review written)

I used these for the first time without checking their reviews first (big mistake) I waited in all day, as they say between 8am - 6.oopm. They collected at 6.30pm. Many days later when my parcel had not been delivered I tried to contact them. I could only reach them via chat online and that was after many attempts as there website just keeps saying it has an error. the first time I managed it the person on the other end just left the chat without warning, them I could not get back on The second… Read Full Review

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