Yodel Reviews - www.yodel.co.uk

★☆☆☆☆
1.2 / 5
4388
4.8% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Yodel - www.yodel.co.uk - Ask a question now

Media Gallery for Yodel - www.yodel.co.uk

Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk
Yodel - www.yodel.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“item not delivered”

Written on: 01/07/2016 by ChristinaFarley80 (1 review written)

Ordered an item from USA via e-bay. The chap in USA used e-bays international shipping programme, the item appeared to be exported OK, however whern in the UK, e-bay use YODEL as their preferred courier and that's where the problem starts. They claim the item was delivered, but I did not receive the item and e-bay cannot find evidence either. E-bay are as bad as Yode, both stonewalling… Read Full Review

Report this review
★☆☆☆☆

“Diobolical service ”

Written on: 29/06/2016 by Kolbyd18 (1 review written)

Do not use this company. Day 1 - no parcel arrived (they said they left a calling card but they did not). I rescheduled for the following day - nothing happened at all (online tracker claimed it was due delivery that day). I rescheduled for the following day (Saturday) I waited in from 7.30am until 9pm and nothing came. I didn't even shower at the risk of missing the delivery. Apparently I wasn't in and they left a calling card (I was in and a calling card was not left!) I rescheduled for my… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Useless”

Written on: 22/06/2016

I paid a retailer extra for next day delivery. Tracking showed the parcel arrived at the local depot 20 miles away, but was not shown as out for delivery the next day. Live chat with Yodel was useless. All they said was it will take longer, and refused to tell me a delivery day. I got on to the retailer who contacted Yodel. Yodel told them it had not arrived at the local depot. I reinforced that tracking shows it was there the day before. Yodel then admitted to the retailer that they had… Read Full Review

Report this review
★☆☆☆☆

“Worst Courier company in UK ”

Written on: 21/06/2016 by ljwhyte (1 review written)

Such a bad company with a bad couldn't care less attitude. Failed to collect my parcel 3 times, and couldn't care less. I have had to refund my customer but I get no compensation from Yodel. Avoid them at all cost, especially if you have an important parcel that needs delivering… Read Full Review

Tommo781's Response to ljwhyte's Review

Written on: 22/06/2016

I have had a terrible time with them too. Useless outfit.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible - appalling and incompetent”

Written on: 20/06/2016 by ZaireHolt205 (1 review written)

Missed a delivery on a Saturday - contacted customer support.... waited Monday and Tuesday - claimed by Yodel that driver attempted to deliver – this is not true – my security cameras at my home show no driver ever came on both days as promised. Then contacted customer services - went Saturday to pick up parcel - they promised to keep at depot but ended up returning to company... I wasted 2 hours driving to a depot that I was told would keep the parcel... what a surprise several other… Read Full Review

Report this review
★☆☆☆☆

“Appalling service - threw package into undergrowth”

Written on: 18/06/2016 by KeiraPerkins84 (1 review written)

Late on Thursday this week I ordered 2 items of specialist bedding, paying £9.99 for next-day delivery before 12 noon, the seller's website stating that orders placed before 4pm would be delivered the following day; because I placed my order at about 4.45pm I believed the order would be delivered today (Saturday 18 June), this being the day I wanted the items to be delivered. The seller's stock of the items was low, therefore I did not wish to delay ordering the items. The seller's website… Read Full Review

Report this review
★☆☆☆☆

“I wish i could give zero or Negative stars.”

Written on: 16/06/2016 by 372MacGregor (1 review written)

I have never recieved a package from Yodel correctly. It has either arrived very late, gone to the wrong address, or been stolen. Absolutely useless company. I will not order from a business that delivers with Yodel from now on… Read Full Review

Report this review
★☆☆☆☆

“Yodel Non-Existent Delivery”

Written on: 16/06/2016

Yodel, in this area, have a record of stating 'Sorry to have missed you' when it doesn't even attempt to deliver. In the latest failure, alternative delivery arrangements were provided in the event of our absence. On the day, we were here so normal delivery could have been made. And, as further evidence of its duplicity, Yodel ignored the alternative arrangements. There is no excuse for this dishonest service that incoveniences us and badly reflects on the supplier… Read Full Review

Report this review
★☆☆☆☆

“poor beyond belief”

Written on: 16/06/2016 by brogan12345 (1 review written)

There is too much to say but I am not wasting more time because of Yodel. I will never use Yodel again… Read Full Review

Report this review
★☆☆☆☆

“effing waste of time”

Written on: 16/06/2016

next day delivery ye right, never using another company that uses yodel… Read Full Review

Report this review
★☆☆☆☆

“this is a review for an item delivered by Arrow , the...”

Written on: 13/06/2016 by leisha33 (1 review written)

this is a review for an item delivered by Arrow , the sister company of Yodel but as ive tried 3 times to post a review on their site with no luck decided to do it here , I bought a chair on Amazon on 19th May it was delivered to Arrows depot on 26th June after two weeks i still hadnt been contacted re delivery, I contacted Amazon who asked why I hadnt been contacted by Arrow they phoned Arrow and an Amazon manager arranged delivery of chair for 10th June also arranging for my chair to be… Read Full Review

Report this review
★☆☆☆☆

“what a load of rubbish.”

Written on: 12/06/2016 by KamronGrace214 (1 review written)

This company is nothing but a load of rubbish. Parcel was delivered in bits. Half of my parcel was missing due to being repacked by yodel. I would not use them at all… Read Full Review

Report this review
★☆☆☆☆

“Never delivered and then tried to charge for 'redelivery'”

Written on: 08/06/2016 by frMurphy-Alt227 (1 review written)

Yodel was meant to deliver a parcel I ordered from Amazon. I tracked it and told reception at my business that a parcel would be delivered. It never came. I want back onto the Yodel tracking service and it said a delivery had been attempted and refused! It also said I needed to contact the seller as the parcel was being returned. There never was an attempted delivery - the driver never came. I wonder if he/she even came to the road or even the town. I contacted the seller and he looked into… Read Full Review

Report this review
★☆☆☆☆

“Threatening behaviour by Yodel Driver”

Written on: 05/06/2016

I had a note through my door saying they missed us , however we were home the whole day. I called the driver , who threatened me and started swearing at me. I called Yodel instantly , who were not helpful at all, and said i had to e-mail their customer services. Which i did and after various e-mails they were not willing to do anything about it . I have since reported this to the police , as the driver has my address but Yodel thinks it is not serious enough for them to deal with. However it… Read Full Review

Report this review
★☆☆☆☆

“worst company EVER ”

Written on: 03/06/2016 by sarahcelani (1 review written)

I was expecting a delivery which never turned up but apparentely the driver attempted the delivery. At 13.15 I got a text saying that the driver would have delivered the parcel between 12 and 21. After wasting the whole day , I got in to the website to track my order and read that , SOrry, we missed you today . But we left a card... I have no card and nobody was at my door trying to deliver the parcel. Worst service ever. … Read Full Review

Report this review
★☆☆☆☆

“idiot driver ”

Written on: 02/06/2016 by Northuq112 (1 review written)

Stupid driver scanned my parcel then hid it in the garden of the wrong house... dropped calling card through a different letterbox and then text me to let me know my delivery had taken place..... total moron… Read Full Review

Report this review
★☆☆☆☆

“Do not use dreadful service, stay away! ”

Written on: 01/06/2016

Been waiting in for two days now for my delevery, meant to arrive yesterday tracked my order at 4 pm as noting had turned up to be told they tried to deliver it at 1447 but no one in so left me a calling card!  I was in and never received a calling card!! Tried to speak to them as worried they had my address wrong couldn't get through to anyone just some annoying recorded message no help at all. Rearranged my delevery day for today.. Lunch time still no delevery, got through to the live chat… Read Full Review

Report this review
★☆☆☆☆

“Utter dog poo”

Written on: 25/05/2016

Awful said they tried to deliver but no calling card and I was in, now can't deliver to a time slot because of the company I ordered not have that option, utter bullshite and customer service could not give a stuff do not use them if you want to get your parcel on time or at all if I could give no star I would… Read Full Review

Report this review
★☆☆☆☆

“RIP off”

Written on: 22/05/2016 by Lawrencejq405 (1 review written)

Arranged for a parcel to be collected on Monday waited all day and no show. Re booked for collection on Wednesday and still no show. Won't refund money will only put it in the yodel account for future use. Don't have a contact number have to do everything via online chat and still no answers. They won't even offer a call back to talk to someone. Was told on online chat that even if you book a day for collection there is no guarantee it will be collected that day. Will NEVER EVER use again… Read Full Review

Report this review
★☆☆☆☆

“Dishonesy”

Written on: 21/05/2016 by Kaddygirl (1 review written)

Yodel is a rubbish company. Dishonest. Aggressive telephone manner . Unreliable and big liars. I will never deal with companies who use yodel ever again. I certainly wouldn't trust them to get a parcel to me or for me. Disgusting company who have no respect for personal items. Coffee stains . Broken packaging etc . Wise up yodel. Your a mess… Read Full Review

Report this review
overview