activated by pay £12 for package then phone setup on samsung android didnt work waste of money had no choice but to abandon sim and go else where

When GiffGaff works they're great. However, they very often don't work. I've just told them where to stick their service. I was on the unlimited data plan and got fed up with being told I was using a device tethered to my phone if I used the internet for more than 5 minutes. They will kick you off their system for 30 minutes if they accuse you of this, which I can understand but according to my phone's data usage mapping I use less than 10MB per day, hardly extreme useage. Either way I'm off to Tesco, who have roughly the pricing structure, also run through O2 but use 4G which GiffGaff don't. It's a shame as GiffGaff used to be a good provider, they've turned themselves via their own policies into a not fit for purpose joke.

This network crashes all the time. I've been patient with it for 2 years but now moving to another network. The inconvenience caused by losing connectivity frequently and continual technical problems is not worth the supposedly competitive pricing. My Giffgaff app hasn't worked for months and despite submitting error reports I have had no response.

The mobile internet is ok for somethings but hopeless for vidio the service keeps stopping 1 hour to watch a15min YouTube clip in central London way top slow

Product: Giffgaff £15 per month for 400 mins, unlimited texts unlimited data. I have been on GiffGaff for 6 months. At first I was very happy with the service (especially the price). The network did go down a couple of times, but I gather this was an o2 problem, and I was only mildly inconvenienced. Since then, I have had my data cut off 3 times. They say this is for 'illegitimate usage' The first time, fair enough - i left my torrent program running and downloaded about 2gb over the network - oops! I got a warning, then they cut me off a couple of days later. (again, for downloading about 1gb over the torrent network). After that, I switched the 'wi-fi only option on, and assumed I would have no more trouble. Last month, I got another warning. I did not understand, as I had not been doing any heavy downloading. I kept an eye on my data usage, and carried on as normal. However, a couple of days later my data was barred. On both these occasions, I contacted an agent, and to be fair was reconnected within 24 hours. Again, a mild inconvenience. I could not understand, as I really do not download heavily. The only thing I could imagine it was, was tethering. I occasionally turned on my hotspot to allow my girlfriend to browse the internet on her nexus 7 when we were out and about. However, this data usage was probably far less than 50MB. So this month I have not tethered or downloaded more than 100MB using my torrent app. Surely it would not happen again? Sure enough, a few days ago I get another data warning. I really was struggling to find out how I was breaking their terms and conditions. So I stopped doing anything except web browsing. Yesterday I got barred again. I contacted an agent yesterday morning, and asked them to explain why I kept getting cut off. I explained I have 2 independent data usage monitoring apps on my phone, and they reported under 1GB of usage in the last week, under 2GB in the last month. All of it quite spread out. On average, I use about 100MB a day. I made all this clear, and asked if there was another reason I kept getting barred (my CCTV camera app connecting to unusual ports, ditto my torrent app maybe, the vpn I connect to sometimes?) If they told me, I could stop doing it! Their reply (which took over 24 hours) was just a generic message telling me I had high data usage, and advised me to cut down on my data! They also did not acknowledge I had even been barred, and therefore could not reconnect me! Do they not have access to my account or data usage stats? The agent obviously did not read my question at all, and it ended "thanks for your question customername" They could not even be bothered to replace that with my name in their automatically generated message! I messaged back saying they had obviously not read my message. I did not mind really, I just wanted my data back on. That was 6 hours ago. I still have no data. I'm not holding my breath for a reply. I have stopped my recurring goodybag, removed my debit card details and requested a PAC code. My advice? They are cheap for a reason. If data is important to you, and you use your connection for anything except basic web-browsing, spend an extra tenner, and go for three's 'the one plan' Truly unlimited data. I am still shocked that they can advertise this plan as 'unlimited data.' I have downloaded 2GB in just over 3 weeks and been cut off. Incredible.

Since around February 2012 I have been a giffgaffer! As a fan of the hit tv show The Big Bang Theory, I was introduced to the network and thought it offered fantastic and affordable deals. I pay £5.00 a month, and that gives me unlimited texts ( one up on o2 who have a limit on their 'unlimited texts'), and free calls to giffgaff members( however I only have one friend who uses giffgaff). I have also used the blackberry messenger add on (bbm) for a further £3 ( £2 less than o2 offer- absolutely fantastic. As I am a student its essential my phone 'contract' isnt too expensive. HOWEVER- I DO NOT reccomend this network. Topping up your phone, or renewing your goody bag requires the giffgaff website. The website is difficult to understand and not clearly signed on what to do. The website had crashed numerous times since I have been a memeber, which is costly if you need to top up and cant- you can lose your texts/calls/web. As I've recently moved, my phone is essential in making arrangements to meet up with family and friends. My texts and calls have crashed more times in the few months I have used giffgaff than the 8 years previous that I used o2. There have been many occasions where I have made plans, or due to have family over, but my phone will not send/recieve texts or calls. Im sad to say I will be changing back to o2 when my texts run out in the next few days. If giffgaff had less hiccups or crashing I would absolutely go back, and reccomend, however until then my advice is stay away from giffgaff!

I joined up to Giffgaff in May & was very happy for about 10 days. My number was changed really easily. Then one sunday the internet went down. I checked the settings & they were right. I asked the community & all I got back was the settings (which I had said were correct), no actual help. So I asked an agent - less than useful - he said they were a sim only company & had I checked my phone. He also said it may be the sim, but didn't offer to sent one & to change sim I would have had to pay to top up on a new sim. The internet came back about 4-5 days after it went down (proving it wasn't my phone), but only lasted 2 days & now won't work at all - unless I'm on my home wifi. Very unhelpful. Not an easy website to use. If you're not technically minded, don't go there, you won't get help.

My son got me the SIM the first goodybag gave me 250 minutes as they say - purchased my next goodybag what did I get - yes £10 value = not the 250 minutes that I was expecting. To pick up my voicemail is a nightmere, it keeps telling me that I have to change my PIN, but it won't allow me, then I am charged for that. Dont think I'll be staying with them much longer.

Well I have been using Giffgaff for 16 months and its been a mixed bag, firstly the customer service is very poor 48hrs still no reply, secondly they have just bared my data without any warning, The service was blocked after I downloaded a film to my phone 700mb, Now I had a goodybag which advertises unlimited internet which is not true so be aware of that too. Another problem I had was with activating a sim for my daughter it took over 3 weeks this was in January, no reply from agents nothing. The pricing is excellent but if you get a problem keep your expectations low.