GiffGaff Reviews - www.giffgaff.com

Click here if this is your business
★★★☆☆
2.8 / 5
201
44% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
? Ask our helpful community of experts about this product or company
GiffGaff - www.giffgaff.com - Ask a question now

Media Gallery for GiffGaff - www.giffgaff.com

GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Found this service very poor when you need to chat or...”

Written on: 26/04/2016 by McDowellhb168 (1 review written)

Close my account because the Data only lasted three days put some Top up credit into my account just a few days ago has I have moved cannot claim very small unused credit, I think this is bad PR and they have lost more in bad feelings that they have saved, much less likely to be a returning customer found to too difficult to receive the help before moving, Better too look online for others deals, Only had a few issues but it has made me more and much last likely to be a returning customer… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Good service”

Written on: 12/04/2016 by Kyra1974 (1 review written)

Really enjoyed being with Giffgaff so far. Very easy to use, network is pretty decent and they don't operate in some of the annoying ways that the bigger telecoms companies do. The only criticism I have is the lack of transparency in relation to charges and billing, it's an area where the team/product could definitely improve… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Never buy phone from Giffgaff”

Written on: 26/02/2016 by JaelynSheehan (1 review written)

I've bought an iPhone, paid in full, the phone has never arrived and they are reluctant to give a refund. Really bad, taking people money. NEVER BUY A PHONE FROM THEM!!! Their customer service doesn't really exist to start with. Their problem solving is zero, they acknowledged I haven't got my order, but still don't issue refund saying they have to investigate (internally) what happened. Of course this been going on for a while, and still no answer, no phone, no refund. The poorest service… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“What does data mean? ”

Written on: 25/02/2016 by CadenceJohnson (1 review written)

Data is unusable on giffgaff, i have to rely on wifi so dont even bother buying a pack with data in. If you dont use data then giffgaff is great, if you do then go elsewhere. Il be honest, the only reason i stay is the free giffgaff to giffgaff calls and texts meaning i top up once every 3 months. If they improved data they would get more money from me… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Lack of customer service”

Written on: 16/11/2015

They dont seem to be willing to help. Customer service comes in the form of members giving answers on the forum or replies from an agent team. Ok prices, call quality can be very poor at times. … Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Throttled 4G Speeds NOT unlimited”

Written on: 07/10/2015 by Tristank322 (1 review written)

After 6GB of data use they resrict your data download speed & its worse than my old 3G speed. Cant even watch a 6min youtube clip without waiting 10 minutes. Definitly switching over to 3 network which are cheaper and 4G UNLIMITED data… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“shocking”

Written on: 04/10/2015 by ashwasere15 (1 review written)

Been a giff gaff customer for years but recently Iv been experienceing some troble so contacted them to keep getting parmed off not happy and defo leaving… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“best”

Written on: 24/09/2015 by ashjones (1 review written)

Giffgaff are best network.great network great member if you need help with,price good. plan is best. free call to other GG people as well which it great i 100% recommend to a friend this network… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“RIP OFF MERCHANTS”

Written on: 05/09/2015 by RagingMad (1 review written)

I have been a GiffGaff customer for about two years, and when I first joined it was great. the prices were affordable, and you got a decent package for your money. Then things started to go from bad to absolutely terrible. Don't expect any help when, and I do mean when things go wrong. They don't have anyone who can fix the mess they have made of what was once a good mobile provider. GiffGaff change your plan without bothering to inform you, and you end up paying more for a lot less. They are… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No customer service”

Written on: 03/09/2015 by thebaldman (1 review written)

There is no customer service available to answer questions and solve problems. It is not particularly cheap to use… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Data Nonexistent ”

Written on: 26/08/2015 by Fernandoy68 (1 review written)

The WORST mobile network company I have ever been with .... Unlimited data chance would be a fine thing never any signal until after 11pm managed a wk with this horrible company before going back to my old provider yes it may cost a bit more but at least im getting a service that works and if any problems I can talk to a real person AVOID… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolutely appalled”

Written on: 03/08/2015 by 392Smith (1 review written)

It cost me £10 to activate my SIM, which I thought was fine as they gave an extra £5 for joining. BUT three days later my account was barred from giffgaff without telling me why even when I contacted the email address they gave me, meaning I lost my money and had to start again from scratch. I had to create a new account which they then blocked again because it was my second one. I've never heard of such disgracefully bad customer service. It's like they want to discourage you from using… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“rubbish”

Written on: 31/07/2015 by Lindsey137 (1 review written)

iam not even going to waste my time just to say run ..run keep well away… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Brilliant budget choice”

Written on: 13/07/2015 by Madalien (1 review written)

I have been with giffgaff for 3 years now, and I can't fault the experience. As long as you are prepared to use their business model the way it's intended, and you are looking for a budget provider, you'll get all you need from them: clarity regarding options, choice of tariffs, no 'lock-in' nightmares, ability to change tariff every month, online help forum. If you are not keen on finding answers to your questions online, then these guys aren't for you. E.G. I needed to change my phone… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking”

Written on: 24/06/2015 by Andyr1975 (1 review written)

Have not tried the SIM yet as order 3 weeks ago and still nothing then only found out 2 days ago that my name due to there "unique way the business is run" was rejected, They claim some names flag up as businesses and they do not want their network going that way, this excuse took over 2 weeks to get. My first excuse was from a girl who claimed to be the highest manager at giffgaff so my complaint could not go any further than her even though eventually it did and she advised me to use 2… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Most frustrating company ever”

Written on: 16/06/2015

Until recently all 6 of my family have been loyal to giffgaff since it started. My debit card was used on all 6 accounts. The card expired, so one by one I have tried to put the new card details into the accounts to keep the service running. Every single time, I am told there is a problem with the account and to contact an agent. Every time we go through the same rigmarole, meantime I am unable to buy goodybags on line and my children are munching through the top ups I have to buy in the… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“apn hassle”

Written on: 26/05/2015 by anitac27 (1 review written)

activated by pay £12 for package then phone setup on samsung android didnt work waste of money had no choice but to abandon sim and go else where… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Almost perfect”

Written on: 20/03/2015 by NailaM (4 reviews written)

I've been using giffgaff for about a year now and I love it. I switched because I was fed up of paying expensive contracts with a company who kept putting the price up and wasn't even good value for money. Giffgaff don't have a customer support number, all support is from the community but that's why the costs you pay are cheaper - so you can't complain about it ! The initial setup was confusing but there were a lot of links/information available when I needed it. The speed of the internet… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Silly name but so far so good :)”

Written on: 06/03/2015 by Smithy1979 (2 reviews written)

Looked at a "few pay as you go mobile "deals and decided on Giff Gaff and i didn't want to be tied to another contract after a very bad experience (still ongoing ) with another mobile service operator . So now iv'e been with Giff Gaff for 3 months and very happy with this service . The pricing plans very competitive no hidden rip off charges and the "Goody bag" deal was good value ,surprised i could still make calls& text after my "Goody Bag"deal expired apparently as long as you top up… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“GiffGaff "unlimited" data plan”

Written on: 06/03/2015

Hello. I was new to GiffGaff. I was looking for a plan that would allow me unlimited data. I am currently a Three user and paying £15/month for unlimited data. Lately, I've been having problems with Three and decided to GiffGaff's goody bag a try. I chose the £18/month with unlimited data. What I didn't realize was that I unlimited data was restricted to the device that's using the sim card. Unfortunately, this plan does not allow tethering to another device, whereas Three does. I've tried… Read Full Review

Visit giffgaff.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
giffgaff.com