GiffGaff - www.giffgaff.com Reviews
Summary
GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews
★★★★☆
“Excellent Service”
Written on: 02/05/2013 by thegrail (2 reviews written)
The price of the service is very competitive and I like the low costs for out-of-package calls and texts. They had free calls to 0800 for a long time before competitors are being forced to by Ofcom. Tethering is supported on the non-unlimited packages which is very useful. Did a comparison of the various PAYG packages and Giffgaff came up tops for my usage pattern (mainly data and texts). Signal strength from the O2 network that Giffgaff use is excellent and having a 2G service to... (read more)
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★☆☆☆☆
“Worse service ever”
Written on: 23/04/2013 by rajka (2 reviews written)
I do not understand why do people say giffgaff provides cheap service. For the service they provide it would be too much if they charged 1p because there is no service. They just take your money and send you sim card. They don't care what happens after: if it works or not, if you have problems... They refer you to the community for any issues and who are only able to advise you about the issues they encountered. They give you advice about mobile phone if you ask them about a tablet and... (read more)
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★★★★★
“Absolutely Freaking Brilliant”
Written on: 22/04/2013 by mk4rim (1 review written)
After years of jumping through hops and a myriad of problems with other networks. Giff Gaff is a godsend. Highly recommended. I've only a very few times had a problem with getting signal, the 3G seems to be everywhere and fast... and the price is brilliant! I can't recommend it enough! M. (read more)
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★☆☆☆☆
“Terrible customer service”
Written on: 21/04/2013 by Greenokes
I signed up for £5 sim for iPad - had to buy mandatory £10 goodie bag - total £15. My first and second attempt to pay said problems with debit card so used another. When I checked my bank statement £45 had been debited - so much for £5!!!! The community advised me how to report this by selecting 'No Sim - them Service issues' First reply got my name wrong; second reply apologised and said finance would be in touch. I've had no further response from them, I have no 3G and NO... (read more)
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★☆☆☆☆
“Still no service”
Written on: 11/04/2013
Having tried to transfer my old number from orang a week ago I am still unable to receive calls and GiffGaff are saying it will be up to five days before they can look into my problem. I'm going to use the five days to transfer to another network who can get my phone to work. (read more)
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★★★★★
“Excellent network”
Written on: 07/04/2013
I've been on giffgaff for about a year now and the service has been fantastic. I left one if the bug networks as they could not offer me anything near the amount of mins texts and data that giffgaff could. The website is simple to use and you know that if you have a problem then you can send a message to the community and in seconds you will have a reply to solve the issue. The community is so much better Han pressing random didgets on a phone to sit on hold for 20 mins! I would recommend... (read more)
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★☆☆☆☆
“being overcharged”
Written on: 28/03/2013 by g.weir (2 reviews written)
hi last month giff gaff took two £12 payments for a goodybag out of my account i thought ok it was a computer error so i went onto there website to explain i had to go through a whole spreel filling in forms etc to explain what happened after finally getting through to the right form i had to wait 5 days for a response but it was the wrong response they sent me so i had to fill out another form and another 5 days the long and short of it is at least all the other major mobile phone... (read more)
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★☆☆☆☆
“The Worst Company Ever!!!”
Written on: 23/03/2013 by RikTrik (3 reviews written)
They should have called themselves riffraff. I am absolutely speechless because of how bad these people are. It felt like I was dealing with a mob of tantrum throwing children. I only got as far as making a complaint about their ridiculous login in process and the way it was handled was beyond belief. The complaints division is being run by a chap who can't handle criticism (you couldn't make it up). Well at least I didn't part with any money. I would seriously advise against bothering with... (read more)
Visit giffgaff.comScoobylu00's Response to RikTrik's Review
Written on: 20/04/2013
couldnt agree more i have been with giffgaff for about 5 months now and it has been one problem after another and i quickly worked out that they definatley cannot take any kind of critisism lick theyre backsides so to speak and they will at least reply to mesages withn 24 hours critisise and your lucky to get a response atall,,,steer clear theyre nffnaff x
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★☆☆☆☆
“Completely crapp company”
Written on: 23/03/2013
Utterly useless system that won't acknowledge my payment, even tho my bank transferred it 10 days ago. I can't use my phone! When I finally get an email reply, it is no use as they know nothing, do nothing. My dad died today and I'm using an ancient Sony Ericsson to try and sort stuff. I'm going to get a sim from another company. Truly crapp 'service' (read more)
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★☆☆☆☆
“internet connection”
Written on: 18/03/2013
This is not the service i was looking for,why is no any help from the provider?They are hidden behind the community.If you pay for the service like the access to the internet it should be easy to get the connection,not to make so complicated settings,i just gave up and going back to o2. (read more)
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Showing 1 - 10 of 132 Reviews
★★★☆☆
“Do not expect anything special with download speeds”
Written on: 17/03/2013 by moonwalker2013 (1 review written)
The call coverage is good etc,But for use in a smart phone the speeds are useless not worth it.I understand they use the 02 network. Will stick with three uk (read more)
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★☆☆☆☆
“unhappy customer ”
Written on: 16/03/2013
been with GG for 4 months and at first all was fine was very happy but then I got a Blackberry and tried to ad the Blackberry ad on to my goody bag and all has gone all wrong they ended up taking £36 for a £10 goody bag and BB ad on that should have been £13 the BB still does not work 8 days latter and they are not offering to refund my £23 over payment the only contact you have is with a agent and they are useless they can only pass things on and that takes 24hrs and tell you that it... (read more)
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★★☆☆☆
“Not Even Close To Unlimited Data”
Written on: 15/03/2013 by Kenny1984
Product: Giffgaff £15 per month for 400 mins, unlimited texts unlimited data. I have been on GiffGaff for 6 months. At first I was very happy with the service (especially the price). The network did go down a couple of times, but I gather this was an o2 problem, and I was only mildly inconvenienced. Since then, I have had my data cut off 3 times. They say this is for 'illegitimate usage' The first time, fair enough - i left my torrent program running and downloaded about 2gb over the... (read more)
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★★★★★
“Good Service at Great tariff price”
Written on: 08/03/2013 by James Patterson (3 reviews written)
I have been with Giffgaff now for 2 years and to be honest I cannot fault them. 10 pence per minute calls and 6 pence texts to other mobile providers is the cheapest I have found. My family have all joined Giffgaff and we can keep in touch with no problem or cost(Giffgaff to Giffgaff calls are free). Last year the service went down because of a flood that affected the O2 system which Giffgaff uses. Giffgaff tried to keep everyone informed on their webpage and re embursed customers. I have... (read more)
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★★★☆☆
“annoyed but happy”
Written on: 06/03/2013 by bluewolf301 (1 review written)
i have been blocked for no reason, i have been reported to have been illegitimately using the internet that i have been given from the deal that i pay for every month on pay as you go and i want compensation because i feel that i deserve it this is why: i am on my 20th day of my 4th month of being with giffgaff, i have an app that tells me how much internet i use every month or day depending on what i specify and on no day, have i ever used more than 3gb which is the daily limit... (read more)
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★☆☆☆☆
“What a GAFF - Naff or what - DO NOT BUY THIS PRODUCT”
Written on: 06/03/2013 by davstan (2 reviews written)
OK it works - but very slowly so slow it is a waste of time - inspite of a reasonable signal - I would say 20/30 seconds to get a google browse every time). Also poor instructions in setting it up in my ipad - I had to go on a user group to get detailed instructions I could not find on the GIFGAFF site. I blame myself as I know 02 are no better and GIFFGAFF runs on 02 - but I did not know this until I had signed up? So a waste of £5. I will not renew my shoddy bag? DO NOT BUY THIS PRODUCT... (read more)
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★☆☆☆☆
“Unacceptable service issues”
Written on: 05/03/2013 by keefus (3 reviews written)
Giffgaff have just had their second major service incident in a year. The first incident resulted in total loss of service for all customers lasting about 24hrs. The second one in the last few days resulted in recurring 'Goodybags' being debited from customers' bank accounts but not being applied to their Giffgaff balance so many customers again found they had no service because their balances were left at zero or their positive balances quickly were used up and left at zero because the... (read more)
Visit giffgaff.comMjohno27's Response to keefus's Review
Written on: 05/03/2013
glad i read this i was going to use these with a old upgrade i guess cheap is not always good
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★☆☆☆☆
“Worst company ever”
Written on: 01/03/2013
Customer service non existent no contact no if you have a problem forget it ! Stay well clear of this company (read more)
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★☆☆☆☆
“Top Up HOW ?????????????????????”
Written on: 20/02/2013
Website useless, Says "log in to top up" then takes you back to the same page with same options with no options to top up!!!! (read more)
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★★☆☆☆
“UNRELIABLE”
Written on: 16/02/2013
Giff Gaff although cheap, is very unreliable. There are numerous times when service has been unavailable so texting and phoning has not been possible for the whole days. The apology given a few days later is not really of any use, especially if you were unable to depend on it in an emergency situation.I have read this is because it cannot cope with the increasing number of members it is accepting. (read more)
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Showing 11 - 20 of 132 Reviews
★☆☆☆☆
“Unlimited text is a con”
Written on: 17/01/2013 by mbartley (2 reviews written)
I joined Giffgaff in December 2012 and was initially a huge fan. 12th Jan, snow falling and I needed to let my sports group know whether or not the event that evening would go ahead as planned. I sent a text to all 812 members of the group. Result - my account, which supposedly included unlimited texts, was was blocked on the grounds of SMS abuse - permanently. My £12 month's advance subscription plus £10 top up gone. Giffgaff were unable to identify which of the terms and conditions I had... (read more)
Visit giffgaff.comCallumrees19's Response to mbartley's Review
Written on: 19/02/2013
This is because the sim is not meant to be used for "business" use and only personal use. This may have seemed like an advertising scheme to the business and it clearly states all this in their terms and conditions.
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Mbartley's reply to Callumrees19's Comment
Written on: 20/02/2013
I am now with Virgin who offer a much better deal than Giff Gaff 1200 min, unlimited text and 500Mg for £12 per month. They don't mind about group texts at all in fact they have developed their own app to enable it. Glad to leave Giff Gaff with there dodgy reception and even dodgier business practices behind me.
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★★★★☆
“Moved from Three to GG.”
Written on: 10/01/2013 by JamesLW (5 reviews written)
No frills. Runs on o2 network, good signal. Customer service isn't fantastic, but then I'm paying £10/mo for o2 network signal. (read more)
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★★★★★
“Fan-Dabby-Dozey!”
Written on: 07/01/2013
I was recommended to giffgaff by a friend and I'm so glad they let me know about it! Never had any real problems - apart from their flood and O2's unreliability (as giffgaff run off O2, and somehow manage to give you FAR MORE for your money than O2 ever will!) It was quick and easy to get a sim card, and even quicker and easier to ensure I kept the same mobile number! All these people complaining seem to have a lack of patience and are expecting a hell of a lot from a relatively new... (read more)
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★★★★★
“Best Network Deal Ever!”
Written on: 05/01/2013
For £10 you get 250mins, unlimited text, unlimited internet. giffgaff even runs on the O2 network which one of the best networks in the UK. I recommend giffgaff a lot. (read more)
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★★★★★
“Great value for money Get £5 extra credit when you...”
Written on: 30/12/2012 by filmfanbates (1 review written)
Very quick service, my sim arrived within 3 days! And I am already enjoying unlimited texts for £10 per month, its brilliant! Very easy to activate and purchase goodybags from the giffgaff website. Order a free sim card through my page and get £5 free credit when you activate and top-up with £10 (read more)
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★☆☆☆☆
“GIFFNAFF best tittle”
Written on: 14/12/2012 by brianathome (1 review written)
FRUSTRATION .when it work it works but the customer service is appalling if you have problems, warning warning, if it works don’t change anything. 1 Months still no results , HELP HELP HELP Just so you know you cant phone Giffgaff, ONLY EMAIL them via your account portal on the web page . Giffgaf support has to be done via email only and all you get is communication done over several hours or days at a time .So it will take up to 24 hours to answer a question via your account portal... (read more)
Visit giffgaff.comBrilock1's Response to brianathome's Review
Written on: 26/02/2013
You did bar your sim no wonder you have had problems! I hope they are sorted by now!
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★★★★★
“Just Brilliant!”
Written on: 09/12/2012 by dannyd1994
giffgaff is the best mobile network i have ever been on its cheap customer friendly what other mobile network staff talks with there customers like giffgaff? £12 for unlimited mobile data unlimited texts and 250 minutes thats simply a bargain also you can earn money back not just £10 not just £20 but over £100 they call it payback all you have to do is recruit other people to join giffgaff and help other members on the giffgaff forums one words for giffgaff and that is amazing! (read more)
Visit giffgaff.comHaggardpete's Response to dannyd1994's Review
Written on: 17/12/2012
So at variance with my own experience that I struggle to accept your impartiality.
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★★★★★
“Free £5 Credit on sign up”
Written on: 27/11/2012 by monsterduck2
One word... Outstanding! I got free £5 Credit on sign up Reading the price comparisons on this site is what made me order a Sim and I haven't looked back since. Ultd txts and internet is fast too! only for £10 per month, I cant believe the prices. Truly outstanding (read more)
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★★★☆☆
“A cheap and funky network - but not the most reliable”
Written on: 24/11/2012
I like Giffgaff as a the concept - they are very flexible, no tie in and cheap as chips. They also give payback for recruiting and helping on the forum. Free calls to other Giffgaff users saves money. The forum works fast and well for advice when you need it and they are friendly and informal. But this is only a 3 star review - and that is really all down to reliability, or the lack of it. Giffgaff are a growing network and are suffering growing pains - data outages, SMS not working, calls... (read more)
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★☆☆☆☆
“Not the friendly progressive co. they seem”
Written on: 21/11/2012 by PaulClarke1974 (1 review written)
Customer service takes days to reply to any queries, and they are rude, stubborn, and ignorant. I was still trying to get help after 17 messages (a hell of a long time) The internet connection only works half the time and they block any site that is critical of Israel. I had less censorship when I accessed the internet in China a couple of years ago. (read more)
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Showing 21 - 30 of 132 Reviews
★☆☆☆☆
“Giffgaff stole my money”
Written on: 09/11/2012 by giffgaff-stole-my-money
Giffgaff is not trustable, it stole my credites and have unexplained money disapering from your account. Do not join giffgaff, you'll only have problems! (read more)
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★★★★★
“GiffGaff Review ”
Written on: 07/11/2012 by giffergaffer.uk (1 review written)
I've been with GiffGaff for a just over 9 months now. I heard about them from a colleague at work and like most had my reservations about joining. I heard a lot of mixed reviews about the positives and negatives. I must admit I was hesitant at first in joining and kept asking "but what’s the catch". I was out of contract and didn’t need a new phone so I decided I would bite the bullet and give it a try. As GiffGaff runs on the 02 network the coverage is really good across the country... (read more)
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★★★★★
“miiint”
Written on: 02/11/2012
i was promised 100 pound free credit when i ordered the sim card, and indeed i recoeved my 100 pound, when i rang up i asked for the best package, i got unlimited internet, calls and texts all for just 15 pound a month, i wud deffnitly without a doubt by this sim card, it is the bomb diggidy bomb, snap up all other sim cards you will not need them, this is the one for you like deffaz hunzzz, if you dont agree you can lick my cats balls thanks for listning folks lots of love suzie from timbuktoo (read more)
Visit giffgaff.comJimmyb01's Comment
Written on: 10/01/2013
How did you phone them? There are no helpline numbers!
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★★★☆☆
“Cheap but unreliable”
Written on: 22/10/2012
Okay, GiffGaff are fairly cheap, you do get quite a bit for a tenner a month where other networks would charge you around £15, when it does work its great, but now the popularity has increased and more and more people are joining the network has started to become very unreliable and having more and more faults/errors. So now i can bet my bottom dollar that at least once a week the network will be down and you will lose either data/calls/sms. Because I'm in 6th form i dont have that much... (read more)
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★☆☆☆☆
“PLEASE READ”
Written on: 16/10/2012 by chocolate2212 (1 review written)
giff gaff?????? more like NAFF gaff since i got the sim card, I could never get to down load the correct settings for the voicemail and internet. tryed many times to contact giff gaff but no joy. you never get to speek to any one and no one ever replys to ur emails I now have deicided to change back to my other network provider but want to take my number with me...........but cant seem to contact any one to relese my PAK code........... totally fed up now SO contacted the media and also... (read more)
Visit giffgaff.comRick110's Response to chocolate2212's Review
Written on: 22/12/2012
i have bought domain names www.giffnaff.co.uk and giffnaff.com and i want unsatisfied customers to help me set up a web site for genuine customers who may fall into the trap of thinking giffgaff is a legit decent company.
There customer services is nothing more than non existent and if you ever loose your sim of phone or have any other technical issues
YOU WILL GET ZERO HELP
The md of the company is making a fortune while he rips off decent honest people
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★☆☆☆☆
“Dodgy and vague”
Written on: 12/10/2012
I have found GiffGaff's service too unreliable so I decided to leave and find another provider. I had £6 credit left on my account and so I cancelled my recurring Goodybag. However, I found I had still been charged. I contacted GiffGaff and they told me that I hadn't cancelled correctly. The cancellation process means clicking a minuscule toggle button so on a touchscreen it is easy to double click. My account screen wasn't properly updated for over a week so it seems I had used a small... (read more)
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★★★★☆
“Good giffgaff community”
Written on: 09/10/2012 by Diggerbucket (2 reviews written)
I have been on giffgaff 3 months now and can't fault. Had a few problems with settings 4 iPhone but after going 2 community found some better settings than the automatic settings. I think it works very well. I'd rather have these people helping me 4 free than have other networks fob me off on a call that costs and then have 2 call again! Problems are solved in my experience within 12 hrs. If like me you want unlimited Internet, 250 mins 2 anyone and unlimited texts 4 £10 a month(soon 2 b... (read more)
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★☆☆☆☆
“Bad network that keeps going downhill”
Written on: 09/10/2012 by mitts (2 reviews written)
Im sorry to have to write this as i really wanted to like giffgaff,They had good ideas but sadly thats where the good points end The service is terrible you can go days without being able to call or text,The bad service starts when you order a sim card online it will say 3 days infact its 8 then trying to get your number 1st you have to top up before you even know what your number is the top up system i feel is barely legal if you have a credit card linked to your account but buy a voucher... (read more)
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★★★☆☆
“Great network let down by terrible customer service.”
Written on: 07/10/2012
Been with Giffgaff on and off for just over a year, and in most things the leave the other networks trailing behind, eg. call costs, community and value. But what lets them down is their customer service, they have hardly any staff and usually it takes at least 48 hours to get a reply (despite replies being promised within 24 hours), their staff don't know what they are talking about and give answers that are completely irrelevant and all this is giving this potentially amazing company a bad... (read more)
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★☆☆☆☆
“No customer service and a terrible network”
Written on: 03/10/2012 by giffgaff_are_useless (1 review written)
Giffgaff are useless. Since joining, I have found the network to drop off frequently at peak times and calls to end suddenly without explanation - I do not live in a poor signal area and have been with O2 who run giffgaff and I have not had this problem before - iPhone 4s phone. The way the network is operated is by everyday people (Agents) who have had no training and play the front role in customer service by email, leaving giffgaff with a skeleton staff behind the scenes trying to... (read more)
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Showing 31 - 40 of 132 Reviews
★☆☆☆☆
“Worst service I have ever had!”
Written on: 30/09/2012
This is the worst service I have ever had with any provider across the world. There is no warning that you are about to run out of funds; it simply comes up as account inaccessible. In order to access the account to top it up or get account information you first require internet access. The O2 account that it is connected to has a customer hotline which does not work from any country other than the uk. That's very handy when you specifically bought it to travel into Europe with their... (read more)
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★★★★★
“Wonderfully easy experience”
Written on: 26/09/2012 by leinadnosliw
Initially i was very dubious about the network after reading bad reviews.. The good news is I was up and running in about 5 minutes. Everything I had to do was an absolute doddle and now i'm saving £10 a month, and getting more for my money than previously Network is provided by O2 who i was previously with so i'm guaranteed the same coverage. I've just ordered 3 sims to get my family to join, and in turn make my first few months free (giffgaff gives you £5 in airtime/paypal/cash for... (read more)
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★☆☆☆☆
“Terrible customer experience, they will ignore your...”
Written on: 25/09/2012
Went to renew my "goodybag" as every month and forgot to add the "blackberry add-on" (£3). No internet. Only solution from giffgaff is "wait 1 month for your goodybag to expire. Have a good day!". Would absolutely not recommend unless you never make mistakes. If you do (like me), you'll have problems. Maybe the first mistake you made was asking for a SIM with them. Have a nice day! (read more)
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★★★★★
“I think it's excellent value you must be mad not to...”
Written on: 21/09/2012
My 3 daughters have been on giffgaff for the last year mainly for their Blackberry's unlimited internet. They all pay £10 + a £3 blackberry add on. For that they get 250 minutes of calls to any network, unlimited texts,unlimited internet and free calls giffgaff to giffgaff phones. Now my son in-law has recently signed up because he wants to be able to phone my daughter for free when he's away in his HGV lorry. The girls love it so much that I've signed up 3 days ago after being in a... (read more)
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★★☆☆☆
“Poor Service. Unreliable Account Balance. ”
Written on: 20/09/2012
I waited 2 weeks for a sim to come! It is impossible to communicate with them and they sent me a message saying i had used 90% of my 500mb allowance but it was reporting i still had 233mb left on My giffgaff balance page! I'm leaving, don't waste your time... (read more)
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★☆☆☆☆
“Nightmare bad servise not trasparent, can't wait to leave”
Written on: 17/09/2012
-Top up is a night mare -Don't be fooled by UNLIMITED INTERNET, it never was. -Been charged twice for one month because of error with top up, I still can't address my complain to any one. - all hidden silly names so no one to complain to. _ No trasparent fees, ie, today I paid £7.32 for 2txt, 2 two minutes land line phone calls, and 10 minutes internet browsing, no downloads, as I am working. (read more)
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★☆☆☆☆
“giffgaff ”
Written on: 16/09/2012
i have say giffgaff are a wast of time bean with them 3 days and still carnt send or recive pics i asked them to help me and all i was told was they are a sim only company so i have made an appoinment with o2 as it runns on there network if they carnt get it to work i will be moving to another network (read more)
Visit giffgaff.comDan-Druft's Comment
Written on: 19/09/2012
You have to go to their help pages and manually set up the phone, it's very straight forward, just did my HTC and it works a treat
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★★★★☆
“incredible value”
Written on: 06/09/2012 by tjayuk (1 review written)
I've been using giffgaff for the past few months and have to say im am very impressed especially with the price and value. I dont think it can be beaten for just a rolling contract. It works out great for me as I am in and out of the country a lot so not being tied to a contract is perfect. I just top up a goodybag each month I know im going to be around. £10 gets you 250mins unlimited texts and unlimited internet which is normally all i need for a month. If you dont use your phone often... (read more)
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★★★★★
“Top class”
Written on: 05/09/2012 by jld51
I have been with giffgaff for the past month and I must say, it has been brilliant. (read more)
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★★☆☆☆
“Would not reccomend! ”
Written on: 03/09/2012 by corrieellen (2 reviews written)
Since around February 2012 I have been a giffgaffer! As a fan of the hit tv show The Big Bang Theory, I was introduced to the network and thought it offered fantastic and affordable deals. I pay £5.00 a month, and that gives me unlimited texts ( one up on o2 who have a limit on their 'unlimited texts'), and free calls to giffgaff members( however I only have one friend who uses giffgaff). I have also used the blackberry messenger add on (bbm) for a further £3 ( £2 less than o2 offer-... (read more)
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overview
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Thegrail's Response to rajka's Review
Written on: 06/05/2013
If you go for Giffgaff you need to accept the cost is lower because they don't have stores and they don't have a large support group. The good news is that you get lower pricing, but the bad news is that you need to take more responsibility for your own support, and if you have problems work with other users (the community) to resolve problems.
I had problem switching to Giffgaff but these were more related to the "properly staffed" network I moved from screwing up the number port.
I also had concerns that my relatively new phone (a Nokia Lumia 620) would not work on the GIffgaff network, but I checked the community site beforehand and this allayed my fears.
The good new is that if you do decide to switch to a different network it is very easy via the web site and you would not have been locked into a long contract.
Rajka's reply to Thegrail's Comment
Written on: 06/05/2013
It is not cheaper because I can get 10GB of data for £15 monthly, no contract, with full support from 3? I now pay £12.5 for 3GB with GG. It means that 1GB with GG costs £4.17, while with 3 it comes to £1.5 per 1GB. However, I do not need 10GB but 3 has a £7.50 plan for 1GB. Unfortunately, for some reason, these companies don't sell any sensible amount of GB. I guess they want customers to overpay one way or another. I will switch after I use my monthly allowance with GG.
If it costed half the price I pay now, I would accept that GG does not provide support to keep the costs down and wouldn't complain. At this price I would expect some level of support and more responsibility from a provider. I accept that it is my fault, because I hadn't done a proper research before buying SIM from GG. But, the good thing is that I can switch supplier, as you said.
Thegrail's reply to Rajka's Comment
Written on: 06/05/2013
Rajka,
Thanks for your comments.
Bit confused at the pricing you quote - I assume you are talking about the Three £15 all-you-can-eat plan which is the same price as the Giffgaff unlimited data plan, but how much data do you actually require?
For my usage pattern the new £7.50 Goodybag from Giffgaff coming out in about 2 weeks looks ideal for me with 250MB/month usually being enough (I'm currently on the £10 1GB plan).
I also want to be able to use tethering which Giffgaff supported on non-unlimited data plans, and AFAIK Three does not unless you go contract.
As far as Three "full support" - wait and see - I switched from Three to Giffgaff because of the atrocious service they provided me. Also I found the Three 3G only signal very patchy. With Giffgaff using the O2 network you can fall back to 2G for voice/text.
But if you do find Three support good and the 3G signal strong where you live then great.
I particularly wanted either a fixed or PAYG deal so that I could be sure I would not get additional charges above my budget. I accidentally left a call open a few months ago and got a £30 bill.
Regards - the grail
Rajka's reply to Thegrail's Comment
Written on: 06/05/2013
Grail,
Thanks for additional details. Even if Three's support is bad I hope to get an answer (or no answer) quicker on the phone. As with GG I spent at least 3 hrs reading through the forum, to get no answer, even though I found a thread with exactly the same problem I had. No answer at the end and my evening completely wasted after a long working day. The problem got fixed in the morning on its own, but still...
I'm using GG SIM for my tablet, not a mobile. Therefore, I only use and look for data packages. Currently Three provides 1GM for £7.5, which is still a better price than GG. I hope to get some value for money. This is my first tablet and I wasn't sure how much data I would use. Now I have a better idea. I may get back to GG, but it's frustrating when you need help and your time is limited.
Regards,
Rajka