GiffGaff Reviews - www.giffgaff.com

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

“Lack of customer service”

Written on: 16/11/2015

They dont seem to be willing to help. Customer service comes in the form of members giving answers on the forum or replies from an agent team. Ok prices, call quality can be very poor at times. … Read Full Review

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“Throttled 4G Speeds NOT unlimited”

Written on: 07/10/2015 by Tristank322 (1 review written)

After 6GB of data use they resrict your data download speed & its worse than my old 3G speed. Cant even watch a 6min youtube clip without waiting 10 minutes. Definitly switching over to 3 network which are cheaper and 4G UNLIMITED data… Read Full Review

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“shocking”

Written on: 04/10/2015 by ashwasere15 (1 review written)

Been a giff gaff customer for years but recently Iv been experienceing some troble so contacted them to keep getting parmed off not happy and defo leaving… Read Full Review

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“best”

Written on: 24/09/2015 by ashjones (1 review written)

Giffgaff are best network.great network great member if you need help with,price good. plan is best. free call to other GG people as well which it great i 100% recommend to a friend this network… Read Full Review

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“RIP OFF MERCHANTS”

Written on: 05/09/2015 by RagingMad (1 review written)

I have been a GiffGaff customer for about two years, and when I first joined it was great. the prices were affordable, and you got a decent package for your money. Then things started to go from bad to absolutely terrible. Don't expect any help when, and I do mean when things go wrong. They don't have anyone who can fix the mess they have made of what was once a good mobile provider. GiffGaff change your plan without bothering to inform you, and you end up paying more for a lot less. They are… Read Full Review

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“No customer service”

Written on: 03/09/2015 by thebaldman (1 review written)

There is no customer service available to answer questions and solve problems. It is not particularly cheap to use… Read Full Review

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“Data Nonexistent ”

Written on: 26/08/2015 by Fernandoy68 (1 review written)

The WORST mobile network company I have ever been with .... Unlimited data chance would be a fine thing never any signal until after 11pm managed a wk with this horrible company before going back to my old provider yes it may cost a bit more but at least im getting a service that works and if any problems I can talk to a real person AVOID… Read Full Review

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“Absolutely appalled”

Written on: 03/08/2015 by 392Smith (1 review written)

It cost me £10 to activate my SIM, which I thought was fine as they gave an extra £5 for joining. BUT three days later my account was barred from giffgaff without telling me why even when I contacted the email address they gave me, meaning I lost my money and had to start again from scratch. I had to create a new account which they then blocked again because it was my second one. I've never heard of such disgracefully bad customer service. It's like they want to discourage you from using… Read Full Review

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“rubbish”

Written on: 31/07/2015 by Lindsey137 (1 review written)

iam not even going to waste my time just to say run ..run keep well away… Read Full Review

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“Brilliant budget choice”

Written on: 13/07/2015 by Madalien (1 review written)

I have been with giffgaff for 3 years now, and I can't fault the experience. As long as you are prepared to use their business model the way it's intended, and you are looking for a budget provider, you'll get all you need from them: clarity regarding options, choice of tariffs, no 'lock-in' nightmares, ability to change tariff every month, online help forum. If you are not keen on finding answers to your questions online, then these guys aren't for you. E.G. I needed to change my phone… Read Full Review

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“Shocking”

Written on: 24/06/2015 by Andyr1975 (1 review written)

Have not tried the SIM yet as order 3 weeks ago and still nothing then only found out 2 days ago that my name due to there "unique way the business is run" was rejected, They claim some names flag up as businesses and they do not want their network going that way, this excuse took over 2 weeks to get. My first excuse was from a girl who claimed to be the highest manager at giffgaff so my complaint could not go any further than her even though eventually it did and she advised me to use 2… Read Full Review

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“Most frustrating company ever”

Written on: 16/06/2015

Until recently all 6 of my family have been loyal to giffgaff since it started. My debit card was used on all 6 accounts. The card expired, so one by one I have tried to put the new card details into the accounts to keep the service running. Every single time, I am told there is a problem with the account and to contact an agent. Every time we go through the same rigmarole, meantime I am unable to buy goodybags on line and my children are munching through the top ups I have to buy in the… Read Full Review

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“apn hassle”

Written on: 26/05/2015 by anitac27 (1 review written)

activated by pay £12 for package then phone setup on samsung android didnt work waste of money had no choice but to abandon sim and go else where… Read Full Review

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“Almost perfect”

Written on: 20/03/2015 by NailaM (4 reviews written)

I've been using giffgaff for about a year now and I love it. I switched because I was fed up of paying expensive contracts with a company who kept putting the price up and wasn't even good value for money. Giffgaff don't have a customer support number, all support is from the community but that's why the costs you pay are cheaper - so you can't complain about it ! The initial setup was confusing but there were a lot of links/information available when I needed it. The speed of the internet… Read Full Review

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“Silly name but so far so good :)”

Written on: 06/03/2015 by Smithy1979 (2 reviews written)

Looked at a "few pay as you go mobile "deals and decided on Giff Gaff and i didn't want to be tied to another contract after a very bad experience (still ongoing ) with another mobile service operator . So now iv'e been with Giff Gaff for 3 months and very happy with this service . The pricing plans very competitive no hidden rip off charges and the "Goody bag" deal was good value ,surprised i could still make calls& text after my "Goody Bag"deal expired apparently as long as you top up… Read Full Review

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“GiffGaff "unlimited" data plan”

Written on: 06/03/2015

Hello. I was new to GiffGaff. I was looking for a plan that would allow me unlimited data. I am currently a Three user and paying £15/month for unlimited data. Lately, I've been having problems with Three and decided to GiffGaff's goody bag a try. I chose the £18/month with unlimited data. What I didn't realize was that I unlimited data was restricted to the device that's using the sim card. Unfortunately, this plan does not allow tethering to another device, whereas Three does. I've tried… Read Full Review

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“Cheap but not good value ”

Written on: 03/02/2015 by BobbyJobby1 (1 review written)

Been with this shower for over a year now although it feels like much much longer. They piggy back on the o2 network and either pay very little for this privilege or o2 just plain hate them. The data connection is seemingly unstable whenever you are sharing a mast with one of the preferred users(o2, tesco etc). It will usually start of with H+, this means that the Internet is usable. After you have enjoyed 10 seconds of good connection you now get bumped down to H, this means that the Internet… Read Full Review

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“Really happy not being tied in a contract”

Written on: 31/12/2014 by techknowviking (2 reviews written)

Can't fault prices are the best around for PAYG,Giff Gaff's Forum Community answer any queries quickly much better than clueless foreign call centres and can top up by voucher from shop or direct debit so can't be ripped off by extra charges if i stray over my limit or if my phone gets lost not land with a huge bill if someone finds it uses it to call premium rate or overseas numbers. … Read Full Review

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“No more rip off contracts ”

Written on: 29/12/2014 by asterix100 (6 reviews written)

Really happy with Giff Gaff straight forward no b.s hidden prices or stealth charges very reasonable flexible no problems at all with a good mobile app available which is probably the best most user friendly for checking your allowance, topping up your account . Will never ever sign up to another contract again even these so called value 30 rolling contracts are a rip off go just 1kb over your data limit and most will charge you £1 a day extortionate rates for free phone numbers also got… Read Full Review

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“Price is right, let down by poor data coverage”

Written on: 30/10/2014 by amtrakuk (3 reviews written)

Depends how you want to use your mobile. If your mainly talk and text then I'd say its hard to be beaten, FREE calls to other giffgaff members - Ideal for the family etc. Free SMS texts. I use the £10 goodybag and find that lasts me the month OK. Although minutes, data etc do not roll over from one goodbag to the next, at £10 its not an issue for me. Now onto some not so good points. No call centre, there is no phone number to ring if things go wrong. For the problems I have had I… Read Full Review

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