GiffGaff Reviews - www.giffgaff.com

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

“Absolutely appalled”

Written on: 03/08/2015 by 392Smith (1 review written)

It cost me £10 to activate my SIM, which I thought was fine as they gave an extra £5 for joining. BUT three days later my account was barred from giffgaff without telling me why even when I contacted the email address they gave me, meaning I lost my money and had to start again from scratch. I had to create a new account which they then blocked again because it was my second one. I've never heard of such disgracefully bad customer service. It's like they want to discourage you from using… Read Full Review

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“rubbish”

Written on: 31/07/2015 by Lindsey137 (1 review written)

iam not even going to waste my time just to say run ..run keep well away… Read Full Review

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“Brilliant budget choice”

Written on: 13/07/2015 by Madalien (1 review written)

I have been with giffgaff for 3 years now, and I can't fault the experience. As long as you are prepared to use their business model the way it's intended, and you are looking for a budget provider, you'll get all you need from them: clarity regarding options, choice of tariffs, no 'lock-in' nightmares, ability to change tariff every month, online help forum. If you are not keen on finding answers to your questions online, then these guys aren't for you. E.G. I needed to change my phone… Read Full Review

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“Shocking”

Written on: 24/06/2015 by Andyr1975 (1 review written)

Have not tried the SIM yet as order 3 weeks ago and still nothing then only found out 2 days ago that my name due to there "unique way the business is run" was rejected, They claim some names flag up as businesses and they do not want their network going that way, this excuse took over 2 weeks to get. My first excuse was from a girl who claimed to be the highest manager at giffgaff so my complaint could not go any further than her even though eventually it did and she advised me to use 2… Read Full Review

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“Most frustrating company ever”

Written on: 16/06/2015

Until recently all 6 of my family have been loyal to giffgaff since it started. My debit card was used on all 6 accounts. The card expired, so one by one I have tried to put the new card details into the accounts to keep the service running. Every single time, I am told there is a problem with the account and to contact an agent. Every time we go through the same rigmarole, meantime I am unable to buy goodybags on line and my children are munching through the top ups I have to buy in the… Read Full Review

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“apn hassle”

Written on: 26/05/2015 by anitac27 (1 review written)

activated by pay £12 for package then phone setup on samsung android didnt work waste of money had no choice but to abandon sim and go else where… Read Full Review

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“Almost perfect”

Written on: 20/03/2015 by NailaM (4 reviews written)

I've been using giffgaff for about a year now and I love it. I switched because I was fed up of paying expensive contracts with a company who kept putting the price up and wasn't even good value for money. Giffgaff don't have a customer support number, all support is from the community but that's why the costs you pay are cheaper - so you can't complain about it ! The initial setup was confusing but there were a lot of links/information available when I needed it. The speed of the internet… Read Full Review

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“Silly name but so far so good :)”

Written on: 06/03/2015 by Smithy1979 (2 reviews written)

Looked at a "few pay as you go mobile "deals and decided on Giff Gaff and i didn't want to be tied to another contract after a very bad experience (still ongoing ) with another mobile service operator . So now iv'e been with Giff Gaff for 3 months and very happy with this service . The pricing plans very competitive no hidden rip off charges and the "Goody bag" deal was good value ,surprised i could still make calls& text after my "Goody Bag"deal expired apparently as long as you top up… Read Full Review

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“GiffGaff "unlimited" data plan”

Written on: 06/03/2015

Hello. I was new to GiffGaff. I was looking for a plan that would allow me unlimited data. I am currently a Three user and paying £15/month for unlimited data. Lately, I've been having problems with Three and decided to GiffGaff's goody bag a try. I chose the £18/month with unlimited data. What I didn't realize was that I unlimited data was restricted to the device that's using the sim card. Unfortunately, this plan does not allow tethering to another device, whereas Three does. I've tried… Read Full Review

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“Cheap but not good value ”

Written on: 03/02/2015 by BobbyJobby1 (1 review written)

Been with this shower for over a year now although it feels like much much longer. They piggy back on the o2 network and either pay very little for this privilege or o2 just plain hate them. The data connection is seemingly unstable whenever you are sharing a mast with one of the preferred users(o2, tesco etc). It will usually start of with H+, this means that the Internet is usable. After you have enjoyed 10 seconds of good connection you now get bumped down to H, this means that the Internet… Read Full Review

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“Really happy not being tied in a contract”

Written on: 31/12/2014 by techknowviking (1 review written)

Can't fault prices are the best around for PAYG,Giff Gaff's Forum Community answer any queries quickly much better than clueless foreign call centres and can top up by voucher from shop or direct debit so can't be ripped off by extra charges if i stray over my limit or if my phone gets lost not land with a huge bill if someone finds it uses it to call premium rate or overseas numbers. … Read Full Review

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“No more rip off contracts ”

Written on: 29/12/2014 by asterix100 (6 reviews written)

Really happy with Giff Gaff straight forward no b.s hidden prices or stealth charges very reasonable flexible no problems at all with a good mobile app available which is probably the best most user friendly for checking your allowance, topping up your account . Will never ever sign up to another contract again even these so called value 30 rolling contracts are a rip off go just 1kb over your data limit and most will charge you £1 a day extortionate rates for free phone numbers also got… Read Full Review

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“Price is right, let down by poor data coverage”

Written on: 30/10/2014 by amtrakuk (3 reviews written)

Depends how you want to use your mobile. If your mainly talk and text then I'd say its hard to be beaten, FREE calls to other giffgaff members - Ideal for the family etc. Free SMS texts. I use the £10 goodybag and find that lasts me the month OK. Although minutes, data etc do not roll over from one goodbag to the next, at £10 its not an issue for me. Now onto some not so good points. No call centre, there is no phone number to ring if things go wrong. For the problems I have had I… Read Full Review

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“New sim Paid to activate, and 7 hrs later not working.”

Written on: 16/09/2014 by Drake118 (1 review written)

Got a new sim and activated it and purchased a Goodybag. Sim still not activated working 7 hrs later stated 30 mins on site and keep checking and states sim in activation. Terrible nothing on community forum and no response to email. Poor / terrible backup… Read Full Review

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“They have no customer service”

Written on: 26/08/2014 by TerribleCustService (1 review written)

They rely on lazy customers leaving auto-topup features on, and then you often can't use the credit because the service is so bad. Dropped calls, some calls never connect, awfully slow internet, even in Central London. Also, a false economy - they're definitely not the cheapest, as demonstrated in this article. http://bit.ly/giffgaff-false… Read Full Review

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Asterix100's Response to TerribleCustService's Review

Written on: 29/12/2014

Same reviewer recommends Talk Talk says it all really
TalkTalk again rated worst ISP mobile provider...

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Techknowviking's Response to TerribleCustService's Review

Written on: 10/01/2015

Giff Gaff have NO clueless call centre you muppet says so on the website any queries answered within a few hours on the community forum .
receiving 4G signal here in London .
btw that b.s article (link) written by some faceless non entity that loves Talk Talk VOTED THE WORST ISP MOBILE PHONE provider in the U.K

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Techknowviking's Response to TerribleCustService's Review

Written on: 10/01/2015

Giff Gaff have NO clueless call centre you muppet says so on the website any queries answered within a few hours on the community forum .
receiving 4G signal here in London .
btw that b.s article (link) written by some faceless non entity that loves Talk Talk VOTED THE WORST ISP MOBILE PHONE provider in the U.K

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Techknowviking's Response to TerribleCustService's Review

Written on: 10/01/2015

Giff Gaff have NO clueless call centre you muppet says so on the website any queries answered within a few hours on the community forum .
receiving 4G signal here in London .
btw that b.s article (link) written by some faceless non entity that loves Talk Talk VOTED THE WORST ISP MOBILE PHONE provider in the U.K

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“So glad I changed to giffgaff ”

Written on: 15/07/2014 by Jupes (3 reviews written)

I was recently with another mobile service provider but have found that they were getting really expensive and would pester people with advertising and trying to get you to buy more minutes and other top ups and just found this annoying, so I randomly came across Giffgaff while browsing the internet and found them to be very resonable in price, they also give credit when you recommend others and you can have a say about things you would like from them, their goodybags are a brilliant idea and… Read Full Review

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“Good Signal and good mins”

Written on: 08/07/2014 by gmBenton12 (1 review written)

Good Signals and economy for reasonable price, minutes, interent and texts… Read Full Review

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“giffgaff service”

Written on: 20/06/2014 by Harrison382 (1 review written)

giffgaff is a joke ! firstly sim card would not activate through the website,ithen contacted an agent who activated it (24 hours later)bloody joke i have been trying to top up with a voucher for 18 days now !website keeps saying voucher code not valid !as does trying to top up through phone,i am not the only one having this problem,as on their website pages other people are also getting the voucher code invalid message.this is not acceptable practice for a mobile network by anybodys standard,it… Read Full Review

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“Cheap and even cheaper through this affiliate site!”

Written on: 19/06/2014 by Andreq490 (1 review written)

This is what I would have liked to have known before I made my sim purchase... £5 free credit from giffgaff if you order through this site! The idea of having £5 free credit when you register is brilliant, I love the idea of it! Unlike many other networks with giffgaff you actually get what you pay for with great value for money instead of being ripped off. Don't care what anyone else says giffgaff is by far one of the best mobile networks out there!… Read Full Review

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“Good but not great”

Written on: 12/06/2014 by Mystikal777 (1 review written)

I joined giffgaff November 2011 and only left them Mrach 2014. The network itself has a fantastic community spirit, everyone helps each other out on the online forums to make sure we all get the best. By helping people out you get rewarded in the form of payback points, which you can convert to cash every 6 months. All this was great. However, I left because of a very simple reason - the data coverage was very poor. I live in London and often go to parts of London where the coverage is meant to… Read Full Review

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