GiffGaff Reviews - www.giffgaff.com

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★★★☆☆
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

“Price is right, let down by poor data coverage”

Written on: 30/10/2014 by amtrakuk (3 reviews written)

Depends how you want to use your mobile. If your mainly talk and text then I'd say its hard to be beaten, FREE calls to other giffgaff members - Ideal for the family etc. Free SMS texts. I use the £10 goodybag and find that lasts me the month OK. Although minutes, data etc do not roll over from one goodbag to the next, at £10 its not an issue for me. Now onto some not so good points. No call centre, there is no phone number to ring if things go wrong. For the problems I have had I… Read Full Review

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“New sim Paid to activate, and 7 hrs later not working.”

Written on: 16/09/2014 by Drake118 (1 review written)

Got a new sim and activated it and purchased a Goodybag. Sim still not activated working 7 hrs later stated 30 mins on site and keep checking and states sim in activation. Terrible nothing on community forum and no response to email. Poor / terrible backup… Read Full Review

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“They have no customer service”

Written on: 26/08/2014 by TerribleCustService (1 review written)

They rely on lazy customers leaving auto-topup features on, and then you often can't use the credit because the service is so bad. Dropped calls, some calls never connect, awfully slow internet, even in Central London. Also, a false economy - they're definitely not the cheapest, as demonstrated in this article. http://bit.ly/giffgaff-false… Read Full Review

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“So glad I changed to giffgaff ”

Written on: 15/07/2014 by Jupes (3 reviews written)

I was recently with another mobile service provider but have found that they were getting really expensive and would pester people with advertising and trying to get you to buy more minutes and other top ups and just found this annoying, so I randomly came across Giffgaff while browsing the internet and found them to be very resonable in price, they also give credit when you recommend others and you can have a say about things you would like from them, their goodybags are a brilliant idea and… Read Full Review

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“Good Signal and good mins”

Written on: 08/07/2014 by gmBenton12 (1 review written)

Good Signals and economy for reasonable price, minutes, interent and texts… Read Full Review

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“giffgaff service”

Written on: 20/06/2014 by Harrison382 (1 review written)

giffgaff is a joke ! firstly sim card would not activate through the website,ithen contacted an agent who activated it (24 hours later)bloody joke i have been trying to top up with a voucher for 18 days now !website keeps saying voucher code not valid !as does trying to top up through phone,i am not the only one having this problem,as on their website pages other people are also getting the voucher code invalid message.this is not acceptable practice for a mobile network by anybodys standard,it… Read Full Review

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“Cheap and even cheaper through this affiliate site!”

Written on: 19/06/2014 by Andreq490 (1 review written)

This is what I would have liked to have known before I made my sim purchase... £5 free credit from giffgaff if you order through this site! The idea of having £5 free credit when you register is brilliant, I love the idea of it! Unlike many other networks with giffgaff you actually get what you pay for with great value for money instead of being ripped off. Don't care what anyone else says giffgaff is by far one of the best mobile networks out there!… Read Full Review

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“Good but not great”

Written on: 12/06/2014 by Mystikal777 (1 review written)

I joined giffgaff November 2011 and only left them Mrach 2014. The network itself has a fantastic community spirit, everyone helps each other out on the online forums to make sure we all get the best. By helping people out you get rewarded in the form of payback points, which you can convert to cash every 6 months. All this was great. However, I left because of a very simple reason - the data coverage was very poor. I live in London and often go to parts of London where the coverage is meant to… Read Full Review

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“More than Happy.. I wont be changing in the near future”

Written on: 11/06/2014 by Mark1101b (1 review written)

I've been with giffgaff for 16 months now...For me it does exactly what it says on the tin....Prices are brilliant...the £12 goodybag, I cant faulter with it. I would honestly swear down...it's the Best network choice i've made. The data can be a little slow at times, but I guess that's traffic for you. The community is so much fun...and the all new gaffer radio station.. Not to mention the payback...How many other mobile networks Pay you ?? … Read Full Review

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“WORST SERVICE EVER”

Written on: 04/06/2014 by Shyanne281 (1 review written)

I used to think it was a good service cause it's cheap but the truth is that it sucks. They don't take responsabilities for their own mistakes and do not answer to questions. There are a few agents working for giffgaff but they are incompetent to the point that they do not answer queries. There is no phone number to call. The provider does not work from abroad and often there is no signal within the UK. HORRIBLE HORRIBLE SERVICE… Read Full Review

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“Amazing value”

Written on: 01/05/2014 by Weebillybob (6 reviews written)

Me and my family have been on giffgaff for almost 2 years now and have no complaints. £12 goodybag gives truly unlimited internet. Coverage excellent as it uses O2. Highly recommended to anyone looking for excellent value for money… Read Full Review

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“Watch data useage”

Written on: 10/04/2014 by strangelad (21 reviews written)

When GiffGaff works they're great. However, they very often don't work. I've just told them where to stick their service. I was on the unlimited data plan and got fed up with being told I was using a device tethered to my phone if I used the internet for more than 5 minutes. They will kick you off their system for 30 minutes if they accuse you of this, which I can understand but according to my phone's data usage mapping I use less than 10MB per day, hardly extreme useage. Either way I'm off to… Read Full Review

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“Don't buy a phone from them.”

Written on: 08/04/2014 by fmonkey (1 review written)

I never write reviews but this company is so terrible I felt I must. I bought a new Sony Xperia Z1 compact from them, supposedly a waterproof phone, but it got damaged by water. Under the sale of goods act the retailer must replace anything that isn't as described. They simply returned the phone to me and said it wasn't covered by warranty, which is irrelevant; the sale of goods act is a statutory right. I've reiterated my legal rights but they simply don't respond to any complaints other… Read Full Review

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“giffgaff - data service down - useless tech support ”

Written on: 08/04/2014 by MessiahMcAllister (1 review written)

for several weeks I have had no or very limited Internet connectivity. When you try to get help on the forum all you will get are the same how-to links pasted into your thread over and over again by different users. Often these readme's don't even relate to the problem. That is the problem with self-support that incentivises users through a kudos system: everyone will dump useless Information in the hope of scraping a few kudos points rendering the whole System useless. At the same time there… Read Full Review

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“Cheap and even cheaper through this affiliate site!”

Written on: 06/04/2014 by Angela297 (1 review written)

This is what I would have liked to have known before I made my purchase... £5 free credit if you order through..  Been on the Giffgaff network 4 years or so now and i've never once had a problem. Value for money is definitely one way to describe this network, if only all other networks were like this. Signal is great, it's the same as o2 so if you can get signal on o2 you will get signal on giffgaff. The goody bags are such a great idea and offer amazing value for money! For £12 you can… Read Full Review

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“Innovative, no contract and 4G coming soon.”

Written on: 27/03/2014 by Cannonw493 (1 review written)

I was with Orange for a long time and their service, for me, has gone down the tubes. I've been on GiffGaff for about 10 months now, on the £12 goodybag - 250 minutes - unlimited texts and data, and I'm very happy with them. I can't think of anything I don't like about them, they are a thousand percent better than Orange. I don't use a great deal of data so I may opt for the £12 4G goody bag when it is launched… Read Full Review

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“Don't take my word for it, read a LOT of reviews first”

Written on: 26/03/2014 by noodled (2 reviews written)

There are plenty of bad reviews out there, normally I check them pretty carefully, but like a fool I just followed a friend's advice and went straight ahead, mainly tempted by giffgaff to giffgaff calls for free. Worse than stupidly, I ported my long standing number in, and from then it went from just poor to totally disastrous, so now I don't HAVE a longstanding number at all! I got out, well I had to as I can't recieve calls at all now; but the loss of credit seems worth it, it certainly… Read Full Review

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“just went dead”

Written on: 26/03/2014

A few days after moving to giffgaff, incoming calls to my number simple got "you have dialed an incorrect number". I have since found that they have lots of issues like that. Only way to get help is to message an agent online and it takes them 24 hrs to get back with anything. Lots of their website also only works intermittently or doesn't do as it says. For example I can't see my PAC where it's supposed to display and although they say they also send it by SMS, I can't receive any thanks to… Read Full Review

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“Good for a beginner”

Written on: 20/03/2014 by angrygrandfather (1 review written)

OK, there have been problems over the last year, but for me, nothing too drastic. Impressed with their Community, my questions were satisfactorily answered in minutes. Love the Goody Bags. I have recommended them to others whenever I can. I'll be staying with them for now… Read Full Review

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“very difficult to make contact when things go wrong”

Written on: 13/03/2014

My address has been used to fraudulently order a phone from giff gaff. I am not a customer of theirs and the person who ordered the phone (which was intercepted) does not live at this address. It was very difficult to send a message to the customer services as there was no relevant drop down box. They do not have any phone lines in order to keep costs down so reply took 24hours.Inevitably I have more questions which will take another 24hours for them to respond to, as the initial question is… Read Full Review

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