written by alkancsn on 07/06/2019
Had a data capture error setting up a direct debits for these people. Stupid error that should have been easily resolved but felt like I was banging my head every time I spoke to someone. Ended up feeling playground bullied by customer service staff who just seemed to want to lane me. A bit of teasing and experience would not go amiss. It was a stupid error that should have r been dealt with in the first call but instead I was made to feel stupid. Really gripe I never have a problem again as their staff are just unhelpful. Wish I’d know their customer. Service team were just robots with names.
written by Briggsyz426 on 13/06/2017
Application has been with them for over a week . They have asked for the same information on 3 occasions having already provided it. They then ask you to call them and ask a question about the paperwork and then 2 days passes and they phone back with the same question. Really awfull service, however bad you find your bank they cannot be worse than this lot. Avoid at all cost
written by xsCarey186 on 25/03/2017
I took out a loan from Zopa, upon experiencing financial difficulty I spoke with the Collections team to make them aware of my difficulties due to being made redundant. I was rushed of the phone, in what I assume is a bid to meet inbound or outbound call targets. Rather then undertake an income and expenditure towards setting a plan just whilst looking for work, like my other creditor did, I was told to contact a debt management firm charity called PayPlan. I prefer to deal with creditors as its my loan and i am very hands on, upon asking if it was possible to do this over the phone I was rushed off and advised that management prefers customers to speak to PayPlan. The agent attempted to be as nice as they could be so this leads me to believe that poor management and possibly enforced targets have customers treated unreasonably and rushed off the phone. I definitely would not recommend this firm at all. They are just AWFUL, far from customer oriented more like target and money hungry surely this behaviour is not TCF.
written by Urijah400 on 13/12/2016
Always Very slow to invest money. Now not taking any new funds. Changing the website all the time, no idea what's going on.
written by Holder314 on 07/12/2016
I just wanted to say a big thankyou for your help with our loan. We will use this to clear some credit and reduce our payments and have a few pounds left over for Christmas and the New Year. Your no fuss system really worked for us, and we are very grateful for your assistance. I would definitely recommend you to friends and family. Many Many thanks.
written by ltJohnston251 on 05/12/2016
Zopa are definitely who to go to if you need a loan! Interest rates are unbeatable and much lower than the banks. Hassle free!! Money is in your account in 2 days and they are always bang on time collecting payments from your bank account. Wouldn't dream of going anywhere else now!
written by 61Collier on 03/12/2016
Having just paid off our mortgage, I wanted to use some of the money saved each month to buy my dream sewing machine, which is a state of the art, very expensive, top of the range Bernina. I was really worried that I wouldn't be able to get a loan now I'm retired but was delighted when Zopa approved my loan so quickly, which meant I wasn't waiting around. I also liked the ability to look at various loan options,which were emaild to me, to study in my own time, and given a number of days in which to make up my mind. However, the reason I chose Zopa over other companies is the ethical way they operate with peer to peer lending, giving lenders and borrowers the best interest rates available. Thank you Zopa.
written by Cooney490 on 02/12/2016
Thank you Zopa. I can now have the wedding I have always wanted with out over committing myself. THANK YOU. I am very impressed with the very quick and profressional service I received.
written by Schmidtkz120 on 30/11/2016
The service I received was second to none. All staff I spoke to where very polite, courteous and efficient. All calls I made to Zopa were answered in a friendly, efficient manner and everyone was entirely non-judgmental. I never once had to request a returned call. The loan took a little longer than I had expected to be approved, but this was through no fault of your team. I am not very good at technology and uploading information was a challenge, but once again the Loan Adviser was quick to send me an email giving help. I am so glad I used Money Supermarket to get the details for Zopa. They were exactly what I needed in every respect. Money Supermarket gave a veyr good rating for Zopa and I followed their advice - how glad I am! I will be the first in line to recommend Zopa. Many thanks and gratitude.
written by on 30/11/2016
I was astonished and delighted at the speed with which the application process was completed and a decision given. This was by far the most efficient handling I have ever had in connection with a loan. Really superb service. Instructions clear at all points and immediate confirmation both of loan approval and of transfer of funds.
written by on 25/11/2016
It was one of the easiest online application's I have ever used. No fuss no hassle, simple directions and excellent help when required. Would totally recommend them.
written by Myla456 on 23/11/2016
Process is easy and decisions are quick. There was no lengthy application forms and although they charge a fee which gets added to your loan, the interest rates are really good. Even with the fee I was paying less than I would have been with my own bank or anywhere else. They are very flexible and you can top up loan or make extra payments without occurring any additional fees it actually reduces your interest Would highly recommend this company. Works a bit like a credit union but without the need to have savings put in yourself.
written by JaniahSchmidt on 18/11/2016
Very good service and quick decision, rates are very good and affordable repayments, no hassle and would definitely recommend rather than using a bank,I was very fortunate to have come across zopa
written by Foxhy46 on 17/11/2016
I applied to Zopa for a small loan of 7500 to consolidate other debt. I filled in the application online after doing much research and got a really good deal for 5 years. it was pain free and I had an approval within 2 hours by email and was told my money would be in within 3 days. I am very grateful and would highly recommend Zopa.
written by Kaylend451 on 17/11/2016
If you need a quick decision on a loan zopa loans are perfect. I would recommend zopa to all my friends and family.
written by Leticia478 on 17/11/2016
I made an application which was dealt with in an efficient way and everytime I spoke with an advisor my concerns were answered in a professional manner. Really happy with the service I received so thank you.
written by Carroll313 on 17/11/2016
Very fast, after a positive soft search I provided some more details and made a full application. Within just over 24hrs I was accepted and the excellent rates I was quoted in my initial search was the rate I got.
written by Delilahr82 on 16/11/2016
Very easy to apply, took less than 5 minutes from start to finish. Would recommend to friends anytime
written by Jerrykelly on 15/11/2016
I have had 3 loans from Zopa over the last 6 years- because once I discovered it, there was no need to look anywhere else. And I have recommended it to many friends. They may have used it, but loans are unfortunately something that is kept to oneself by many people. I have two children, and I am a freelance cameraman, so make a decent living, but invest in equipment when I have extra cash. It works for the long term, and Zopa helps in the short term! I have banked with the co-op for 40 years, and they have always had the attitude that they are doing me a favour . From service to facilities, and most grattingly to their attitude to me asking for help in family/ life times, they have been appalling. However, I stuck with them for their ethical policies. They have, like all banks, now changed their stance- because of companies like Zopa. You do one thing, very well. Thanks, J
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