Holiday Mood Ltd www.holidaymood.co.uk Reviews
Latest Reviews
★☆☆☆☆
“THEY ARE TERRIBLE AGENTS”
Written on: 19/05/2013
DON'T USE THEM - THEY ARE RIP OFF AGENTS. VERY VERY DODGY. I went on their website to get QUOTES FOR FLIGHTS TO DELHI. Someone called me back. He was very chatty and gave me a quote which was cheap. We booked the tickets and were promised the tickets would be sent online within a week or so. OUR TICKETS WERE NEVER SENT so when I phoned them I couldn't speak to him as he was never available. I spoke to someone else (they are all foreign names). He said the etickets are only released by... (read more)
★☆☆☆☆
“Leeches! Stay away please...biggest sham!”
Written on: 16/01/2013 by smpk8082
I have had the most horrible experience of my life dealing with these crooks called Holiday Mood Ltd! I had booked my one way tickets to India, on 3rd April 2011. My travel date was for 10th April, 2011. As soon as I booked my tickets, a certain work commitment came up and I had to immediately cancel my ticket and so I did. But I was not sure if my tickets had been booked as the site had thrown an error that the payment wasnt complete. I presumed my payment was not done but still tried to... (read more)
Ovey's Response to smpk8082's Review
Written on: 20/01/2013
i have had trouble with this company , they are all ok when taking your money but soon as a problem happens its awfull
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Mrliverpool's Response to smpk8082's Review
Written on: 25/03/2013
Just I did not pay £800 quid by debit card, I was not robbed by the criminal company.
Instead, my VISA credit card company investigated the case for nearlly 6 month which gave me loads of stress.
Because I knew that I was conned by them, why must I pay to them for what?
They just gave me agony because I had to ring a flying company by myself if my seat was already booked, or so on.
Eventually I was not charged the money by the card company, but this travel agent name would be pinned in my mind for the rest of my life.
I would be glad to join you for legal action because this criminals must be punished for robbing money from people.
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Gaelic's Response to smpk8082's Review
Written on: 30/04/2013
I've had the same horid experience and will be informing Trading standards about them including the Police for the fraudulent manner they operate.
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★☆☆☆☆
“FRAUDSTERS STAY AWAY”
Written on: 28/12/2012 by twosummers (1 review written)
This company is now for sale but only a complete idiot would purchase,they are fraudsters. On 9th November 2012 I booked two return flights from Heathrow to Auckland on the internet and paid with a debit card (almost 1900GBP in total.)The booking was immediately acknowleged but some 20minutes later we were informed by e-mail that due to technical reasons the booking had not been processed.A phone call to customer sevices confirmed that we had no booking and that seats were no longer... (read more)
Sm82's Response to twosummers's Review
Written on: 15/01/2013
I have had a similar situation where I booked a ticket to India in April 2012, but immediately cancelled as something came up. I called them up immediately to stop the transaction but they told me since the transaction was complete they couldnt do much about it except refund the ticket money deducing the tax money which was £125, since then I have been contacting these guys but like you said, the customer service guys appear to be like chicks who just came out of their shells and the accounts team which works only on Monday, Tuesdays and Thursdays doesnt reply to your emails and they dont have a phone number. I have contacted Paypal and my credit card company and after 2 months have been told that they cant help me as I went through Paypal.
What do I do? would you please help me with the phone number of your trading officer please? Need to get my money back and teach a lesson to these cowboys! pls help....
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Stevesurve's Response to twosummers's Review
Written on: 25/01/2013
I am also in a similar situation...Are they really on sale?
how did you find out?
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Twosummers's reply to Stevesurve's Comment
Written on: 29/01/2013
Hi Steve,the maybe for sale comment was posted on their web site.
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Markmaster's reply to Twosummers's Comment
Written on: 30/04/2013
It's time to put an end to these crooked fraudulent idiot
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Markmaster's Response to twosummers's Review
Written on: 30/04/2013
Lets shut them down through people power!
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★☆☆☆☆
“Fraudulent site.stay away”
Written on: 18/12/2012
Bought a ticket from them&i was given a booking ref which worked the first time I logged on the airline's website. 2 days before traveling I logged in again and it stated the ticket was cancelled.Contacted holiday mood and I was told I had to pay an additional £150 for an unexplained reason.Apparently they cancelled the ticket and still held on to my money.Ended up missing my nan's 90th birthday celebration which i was going away for and even now I still havent received a refund from them.... (read more)
Markmaster's Comment
Written on: 30/04/2013
Had a similar experience, this week so now I will be taking them to the claims court it would be ideal if people can support each other to get this company closed down by Trading standards or exposed by BBC ripoff BRITAIN..
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★★★★★
“wonderful service”
Written on: 12/12/2012
Yes I would be happy to recommend Holiday Mood as from my first call the staff where very pleasant ,and I was passed to Allen that looked after me till completion, Most of all what impressed me was that it was dealt with in a professional way and kept up to date at every stage and nothing appeared to be too much they where more than help full I would like to thank Allen and Holiday Mood and look forward to using them again in the near future (read more)
Sm1919's Comment
Written on: 16/01/2013
no no I was told (name removed) doesnt exist! how come you came across the same (name removed)?
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★★★★★
“'Excellent'”
Written on: 27/11/2012
I have been using them to book tickets for 4 years now. They are very friendly and possibly have the best prices to offer. Never had any problems. Excellent company. Highly recommended. (read more)
Bergan79's Comment
Written on: 27/11/2012
That's a lie!!!! Very rude and poor customer service. Scam of money. One who write this is their own company. Never use this website!!!!
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★★★★★
“Great holiday, booked with ease”
Written on: 05/11/2012
I booked a family holiday to Dubai through Holiday Mood. They sorted out all the details over the phone and did the leg work for me. I was offered advice where I needed it. My only gripe was that they couldn't assist with information about a visa for one of our party. Holiday Mood are not the cheapest but they are very competent, friendly and there were no hidden charges. Highly recommended. I booked a family holiday to Dubai through Holiday Mood. They sorted out all the details... (read more)
Mrliverpool's Comment
Written on: 06/11/2012
DON'T believe this comment.
This is bogus!
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Mrliverpool's Comment
Written on: 22/11/2012
Hahaha, friendly!? no hidden charges!??
This comment makes me laugh!!!!
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Sm1919's Comment
Written on: 16/01/2013
I agree MrLiverpool! they are fraudulent and suck out the money and then stop attending ur calls/ emails. pathetic customer service and bogus compant.. dont believe holiday mood...shammers!
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★☆☆☆☆
“Ripped off money”
Written on: 28/10/2012
I bought the ticket last March 2012 from Belfast city to Manila, philippines and supposed to leave October 29, 2012. Now they just phoned me days ago that the flight from Belfast to London is not longer operated anymore that I have to pay another .216pounds for it. I asked them what for my refund for Belfast to London but they told me thati have to pay for it for everything change flight. So ipaid the total of 1,300 for both and my partner and I have to changed my flight to Manila going to... (read more)
Mrliverpool's Comment
Written on: 30/10/2012
Oh, dear!!!! another victim!!!!
Why did not they get arrested in England for stealing money from many people?
By now, in my country, they would have been charged and put in prison.
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★★★★★
“‘’So easy and fast"”
Written on: 26/10/2012 by tarun145 (2 reviews written)
I booked with holidaymood after using their site, it is so simple to use and their website for flights is brilliant. I will use them again. After booking online I needed to ask a question so I rang up and my call was answered within 20 seconds! What a great service. I will recommend this to all my friends. (read more)
Mrliverpool's Response to tarun145's Review
Written on: 05/11/2012
They try vigorously to pull up their reputation by putting comments here and it looks successful.
But if you read those ccomments carefully, you will find the writing style is all the same.
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Sm1919's Response to tarun145's Review
Written on: 16/01/2013
Tarun, you obviously work with them. What you have written is not at all real. They are crooks who have horrible customer service.... dont worry Tarun, the law will catch you very soon!
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★☆☆☆☆
“rip off”
Written on: 25/10/2012 by ovey (1 review written)
i booked and payed for 3 flights to bangkok in april 2012 it is now oct 25 th and we fly the 31st , got a email today saying the flight from gatwick to vietenam was ok but vietenam to bangkok had been changed to 10 hours later , i phoned the airline they said the flight was still going , also comming back we r stopping at a totaly diffrent airport , i think this company buys the flights last minute and then lies to you , wot can you do when you travel 6 days later , i would advise everyone... (read more)
Bergan79's Response to ovey's Review
Written on: 28/10/2012
It's the same to me, I booked last march 2012 be we fly October 29 and they just phoned me 3 days ago that the flight from Belfast to London heathrow is not operated anymore which is not my problem. They have to find ways for that because I bought a ticket round trip instead I h ave to pay 216 pounds. I am very disappointed but this will not end. I'm going to call a lawyer for this.
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Bergan79's Response to ovey's Review
Written on: 28/10/2012
Hi may I know your emailed?
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Ovey's reply to Bergan79's Comment
Written on: 13/11/2012
hi iam still away we contact you soon as i get home
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See next 10 reviews
Showing 1 - 10 of 52 Reviews
★☆☆☆☆
“Does not back up with confirmation in writin”
Written on: 23/10/2012
Was quoted price for holidays to sharm el sheik Paid deposit and balance to pay end of the month To surprise on 30 th of July got a phone call to say now holidays is 300 more then quoted price when tried to ask details put the phone down Managed to recover over holidays which Costner is over 300 £ more then initial quotation Was told will post e tickets confirmation had to chase up few times before getting written confirmation Still not received anything in post When complained was told... (read more)
★☆☆☆☆
“Steer clear at any cost”
Written on: 11/10/2012 by susananne (2 reviews written)
We were unfortunate enough to choose Holiday Mood who took our money (£3,500) despite no longer having the flights we had agreed with them. It took three weeks to get our money back. We were put and left on hold every time we called. The telephone representative were as helpful as they could be, but managers and the 'accounts department' are impossible to contact. Steer clear at any cost. We subsequently chose a different travel agent. I have left a review for them and urge you to... (read more)
★★★★★
“Revised booking”
Written on: 29/09/2012
Recently booked 2 seperate trips abroad for some friends. When i had a problem trying to book a 3rd trip for additional friends to the same resort i ran into some problems. I called the Holiday Mood rep and not only did they assist me with the booking but they actually managed to secure the same flights and hotel at a reduced cost that what i had tried to book online. A fantastic service and i would highly recommend using Holiday Mood to anyone. (read more)
Mrliverpool's Comment
Written on: 04/10/2012
Obviously the staff of the company wrote this comment to pull up positive review rate.
Who is the stuff name? The staff never give you his real name which is utterly strange for a travel company.
Viewers, DON'T get deceived by this criminal company!
You certainly will regret if you get involved into this party.
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★☆☆☆☆
“never go there staff are so terrible”
Written on: 23/09/2012
staff are utterly rubbish and rude never do what they are suppose to and never ring back also lie and talk rude to customers and they don't pass the phone to the manager when you need the manager utter rubbsh (read more)
★★★★★
“Great Travel Agency with good affordable prices!!!”
Written on: 21/09/2012
It was my first time to use Holiday Mood to book my holiday, Vince my consultant who was very helpful and gave me a very good price for my Dubai holiday package and with his expertise knowledge in travel i got a lot of information for my Dubai trip. Holiday Mood keep up the good work. (read more)
Mrliverpool's Comment
Written on: 29/09/2012
This is completely rubbish and all the customers who unfortunately came across this company know this comment was made by the company itself,
Actually, (names removed) never puts his real name on any correspondence.
If that were a real travel company, it would never happen.
From my experience of the long period (6 months) negotiation with my credit card company which distressed me, if you find this review site after paying money by debit card, that would be late to refund for which I feel very very sorry.
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Bergan79's Comment
Written on: 26/11/2012
Heap that's right! I hate this website and i was the one of the customers who victimised them. Completely liar and people who you talking are the same person and they cursing you. I paid for my ticket 9 months ago in advance or 1180 for 2 person and after 1 week before my travel have to pay extra 216 because the airlines not excess any more. That's a bull... And addition from that the hotel I booked for that night I can't cancelled it plus another rebooking of my ticket going to my hometown which to think the total was I spent 500-600 pounds. People whose writing 5 stars here are they're just them. There company and you are right!
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★★★★☆
“deyh8p9k fbhynj8k hyjyu tyjukui yjjy rygyhrhu...”
Written on: 11/08/2012
deyh8p9k fbhynj8k hyjyu tyjukui yjjy rygyhrhu tthrhrh5tu tbjhuj (read more)
Timpatel's Comment
Written on: 09/09/2012
HOLIDAYMOOD IS THE WORST EVER COMPANY!!! IF YOU BOOK WITH THIS COMPANY YOU WILL HAVE THE WORSE STRESSFUL EXPERIENCE! DONT DO IT,
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★☆☆☆☆
“HOLIDAY MOOD LTD - AVOID LIKE THE PLAGUE !!”
Written on: 28/07/2012 by QueenieLady (1 review written)
I booked through Holiday Mood Ltd and paid for my flight on 18th March 2012 (5 months ago), at £633.87 and received an eTicket, all confirmed. I was supposed to fly on 6th August 2012. On the 25th July I telephoned the airline direct to check my flights were still ok but they told me that the flights had been cancelled 4 months ago. Please read the following email I sent to them as information of how I was treated and how they have no reguard for the EC Regulations put in place to... (read more)
Morderai's Response to QueenieLady's Review
Written on: 03/08/2012
I agree ! Very much my experience...corrupt ....also trading as Flights4Australia and Crystal travel and various others as seen at the bottom of their web page to be AVOIDED
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Queenielady's Response to QueenieLady's Review
Written on: 03/08/2012
5 Days before I was due to fly they send me some re-routing options but they are too little too late legally under the EC Regulations
And as if I would trust them after they never informed me my flight was cancelled 4 months ago, I'm taking this all the way.
I have told them I want a refund, the rest the authorities and I will deal with later, GUESS WHAT, NO REFUND HAD BEEN CREDITED, now 3rd August and they have had my money for 5 months!
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Queenielady's Response to QueenieLady's Review
Written on: 03/08/2012
Please be aware that Holiday Mood Ltd also trades under the following company names:
Holiday Mood Ltd
ATOL Number: 5934
Address:
66 Park Way
Ruislip
Middlesex
HA4 8NR
Telephone:01895 671 701
Web Sites:
www.aerobookers.net
www.africanmood.co.uk
www.airtravelexperts.co.uk
www.dubaimood.co.uk
www.flights4australia.co.uk
www.flights4capetown.co.uk
www.flights4dubai.co.uk
www.flights4johannesburg.co.uk
www.flightsmood.com
www.holidaymood.co.uk
www.indianmood.co.uk
www.jumeirahbeachdubai.co.uk
www.omanmood.co.uk
www.ozzymood.co.uk
Trading Names:
Aerobookers
African Mood
Air Travel Experts
Brazilian Mood
Dubai Mood
Flight Mood
Flights4Australia
Flights4CapeTown
Flights4Dubai
Flights4Johannesburg
Holiday Mood
Indian Mood
Oman Mood
Ozzy Mood
Thai Mood
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Mritsab's Response to QueenieLady's Review
Written on: 17/08/2012
Hi,
I'm also facing an annoying experience with Holiday mood. My travel date is on December and I'm afraid that they might not offer me the tickets at the right time.
I would require your help how to deal with my case. Could you please provide me your contact number. I want to talk to you to know more about whom to approach and how to approach.
My email address is mritsab(at)gmail.com
I'm awaiting for your reply.
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Queenielady's reply to Mritsab's Comment
Written on: 29/10/2012
You can ask me anything on here and I will try to help
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Mrliverpool's Response to QueenieLady's Review
Written on: 24/08/2012
I deeply feel sorry for you.
I had a horrible experience with the company and it took half a year to cancel my payment because my credit card company had been studying my case.
I was in a state of mental stress during the period.
I would be very happy to join you if you are going to sue the company.
Thanks very much.
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Bergan79's reply to Mrliverpool's Comment
Written on: 28/10/2012
Lets do this.
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Queenielady's reply to Mrliverpool's Comment
Written on: 29/10/2012
I am going to put my case together and sue for compensation and the cost of booking with another carrier, I got my money back after 7 months in their bank account accumulating interest
Contact the Civil Aviation Authority
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Bergan79's Response to QueenieLady's Review
Written on: 28/10/2012
The same as me, only 3 days later that they told me the flight has not been there anymore had to pay extr 216 pounds re routing. I supposed to travel oct 29 which tomorrow and just found out yesterday 2 days befor and told me to pay 216 pounds for rerouting. I checked the flight status for tomorrow from heathrow to London until to Manila but everything was fine and they will be on time the flight. I just found it today which is late that I add additional 216 pounds for everything I pad 9 months ago 1180. Not only rip off but they lied also about the connecting flights just to earn more money from us. Hey, maybe we could do something for this travel agent. May I know your email add. We can help each other to return our money back extra charged. Pls reply me so we could talk because me and my partner serious take this to court.
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Queenielady's reply to Bergan79's Comment
Written on: 29/10/2012
They are habitual liars and THE most UNTRUSTWORTHY company, every time they give you a different name for the person you are talking to.
I don't think the flights they advertise are even available to them they just take your money,
Let's get them on TV Watchdog and Rogue Traders, what other TV programmes can we contact???
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Bergan79's reply to Queenielady's Comment
Written on: 01/11/2012
This is really good idea and get together and we call some program's to call them because they scam so many people not just us and still don't have my money back and I lost so much together with my health. I will give you my email address if you want we could contact regarding this.
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Sm82's reply to Bergan79's Comment
Written on: 15/01/2013
I want to join you guys in suing the shammers HolidayMood. I have been so distressed with their cheating ways and 'shouting' over phone. Have not been refunded and my money has been accumulating interest in their account, Lets sue them please and let me know if you have already done something. Talking about them stresses me out so much that I can feel my pulse raising even right now. I cant beg for my refund anymore! i cant be shouted at by a certain(names removed)!!
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★★★★★
“Amazing affordable holiday”
Written on: 18/07/2012
I wanted to go on holiday for some time but it was just too expensive. I phoned up holiday mood last minute in hope of a cheap good quality deal and that's what I got. Their great customer service and affordable holiday package was perfect. My experience with holiday mood was great, definitely going to go back to them next time. (read more)
Mrliverpool's Comment
Written on: 24/08/2012
I am 100% sure that you are with Holidaymood.
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★☆☆☆☆
“terrible company”
Written on: 16/07/2012 by tinapatel
they never call you back when they say they going to, and then they make lots of mistakes on your booking and then we have to pay for it and tey never refund their mistakes they fobb you of ....would not like to go back to them as they don't really want our service and not interested in us only after the colour of the money (read more)
★☆☆☆☆
“Read the reviews! Holidaymood are theaving people ”
Written on: 08/07/2012
Holiday Mood provides a terrible and truly dreadful customer service, I strongly recommend to avoid this travel agency. After I booked my tickets with Holiday Mood and the payment was processed, I was told that I had three days to send them a positive identification i.e. credit/debit card statement or a utility bill together with signature and the full credit card details (with security code) in writing confirming the purchase, or I could lose the ticket and the money I already paid for. The... (read more)
Morderai's Comment
Written on: 03/08/2012
My experience also ...can the insistence of personal documents... not needed by EITHER credit card company or airline be linked to the fact that a director of Holiday Moods is also a director of an immigration company !!!
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See next 10 reviews
Showing 11 - 20 of 52 Reviews
★☆☆☆☆
“I will be reporing them to Trading Standards”
Written on: 03/07/2012
I have just read two positive reviews about this company. I can only guess that they have been written by employees of Holidaymood. I have had to call Holidaymood numerous times to try and sort out the mess that they made of our holiday. The customer service is appalling at best. I am so disappointed with this company I will be taking our case further and report them to TS. All of the negative reviews below reflect the shoddy, unprofessional and downright dishonest approach they have to... (read more)
Morderai's Comment
Written on: 03/08/2012
Agree I have reported them too
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Mrliverpool's Comment
Written on: 24/08/2012
Absolutely!
I have already reported this to ActionFraud and Call For Action.
As I read somebody said that Holidaymood is operating immigration,
I suppose that they should be reported to UK Border Agency.
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★★★★★
“Excellent Service”
Written on: 28/06/2012 by ravengi
I had to travel last minute to india , requested for tickets from the call centre. Recieved quotes via mail in 5 minutes. Compared price with other online websites and found holidaymood about £46 cheeper than others. Best of all i paid it online with the reference number supplied. Smart support, cheaper quotes and excellent service. Excellent Customer Service ***** (read more)
Mrliverpool's Response to ravengi's Review
Written on: 24/08/2012
They never replied to me with their names on emails.
That is really strange because any travel agencies put their names of staff in charge on emails.
It looked as if they don't want it clear where the resposibility is.
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★★★★★
“I don't agree with what people said here”
Written on: 25/06/2012
I called this company. They offered ticket £50 cheaper than offered by anyone in the market. I have to agree that they took 4 hours to send the confirmation email. During this time I did some searches and found this site. I think only people who had problems have bothered to write review here. None of the satisfied customer have bother to take their time to write here. Based on my experience I can say that this company have reasonably good customer services. If you are reading my review... (read more)
Guest's Comment
Written on: 27/06/2012
When are you flying? I hope you don't rue your review! We had a terrible experience with this company, we will do a review once our issues are resolved. I wish we had see the reviews on this site before we paid our money over to holidaymood. A number of the negative reviews mirror our experience exactly.
I appreciate your point that people are less likely to give complements for good service. However, I have never written a bad review but my experience with holidaymood has angered me to such an extent that I will be reporting on the way they have treated us.
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Mrliverpool's Comment
Written on: 25/08/2012
Can you tell us more in detail about your trip?
When and where did you go to and how much did it cost with Holidaymood?
All victims here by holidaymood are 200% sure that you are with the company.
Other positive comments always take monotonous tones such as, Oh! this company is amasing or helpful which seems that only a person is posting here to raise positive feed back percentage.
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★☆☆☆☆
“To be avoided at all costs. spread the word”
Written on: 22/06/2012
exceptional poor service and value. At first seemed good but once they had our money it all changed. Avoid this company, tell your friends relatives and colleges. I wish we had read the reviews before booking. Our holiday is spoiled. They changed our tickets, offered us lesser ones and it would have been far too expensive to go with any one else at such a late stage. Almost dishonest. They were polite when taking our money, then shut down once it all went belly up. AVOID THEM (read more)
★☆☆☆☆
“Should be Called Holiday Sued because they Ruin Your...”
Written on: 22/06/2012 by MsSGupta (1 review written)
Holiday Mood is an absolutely appalling company to deal with. -Non-existent customer service, incredibly rude. -Poorly trained and very poor English speaking staff -All the issues other reviewers have written regaring unbooked tickets, cancelled at last minute , not responding to calls or emails are true. I feel very lucky that I did manage to get a ticket from them although airline and flight times were changed by them.Although I did go thorugh every experience that other reviewers have... (read more)
★☆☆☆☆
“They are crooks - do NOT use them or pay them money”
Written on: 08/06/2012
Please do not use this company. They trick you by quoting a very competitive price and once you pay your deposit, they call back to get you to change your dates and if you decide not to change or go with them, you loose your deposit. They do not give the eticket straightaway and blames on the airline. After calling the airline to confirm that there is no such problems on their side, they will think of another excuse to hang on to your money. You can call and no one will talk to you giving... (read more)
★☆☆☆☆
“Disgusting Service”
Written on: 06/06/2012
I called them to check availability of flights and the prices that were displayed on a 3rd party website. The sales rep was vague, uninterested and just sprouted off random prices within 5 seconds so I instantly thought something was wrong as he wouldn't have had time to check on the computer. The prices seemed competitive so I asked them how long these prices were valid for, I was informed that they would be the same subject to availability for an hour. I called back less than 20 minutes... (read more)
Guest's Comment
Written on: 12/06/2012
Never ever book with this company again holiday mood is unhelpful will not answer or email....Rang them up for a refund on fare which was cancelled in January....I have emailed them many times but no answer from them at all....still NO refund.
DO NOT MAKE ANY BOOKING WITH THE COMPANY PLEASE.
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★☆☆☆☆
“UNSCRUPULOUS ALMOST CRIMINAL”
Written on: 27/05/2012
Booked and paid for a ticket with this company 7 weeks before departure. They dont actually pay or book the flight you order. They ring you up and try and offer you different flights with different airlines before your departure date. Now 9 days before departure and they are just offering excuses, still no ticket. I think they have robbed me of my £600 and put my holiday in jeopardy. DO NOT DEAL WITH THIS COMPANY AT ANY COST!!!!! (read more)
Mrcornwall's Comment
Written on: 29/05/2012
I had almost the same experience.
They never issued my ticket even they booked the seat by my name,
Moreover, they booked two seats on my name. Why?
I am sure that from the beginning, they are not going to issue a ticket for you,
and they just try to take your money.
I have already reported this company to Action Fraud.
Since my credit card company refused them to pay money for my air ticket and eventually, i was not robbed, I didn't report the company to the police but I was fuffered by this company for three weeks!
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Holidaybadmood's Comment
Written on: 30/05/2012
If you pay by credit/debit card, then notify your bank that you have not received the goods which you paid for, they will launch a fraud investigation and they may have to refund your money. Also ring ATOL who have had numerous complaints about this company and may be able to offer some help by applying external pressure on the company to act in a proper manner. I did both of these things and eventually received my e-ticket within a few hours of them being contacted by ATOL who license travel companies.
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Jefftan's Comment
Written on: 10/09/2012
Couldn't agree with you more. Your case is very similar to mine.
When I did not agree to the alternative flight they promised a speedy refund. Weeks later despite registered letters and mails, still no refund.
I had to book alternative flight because I could not trust them anymore.
As I paid by visa debit card I approached my bank who repaid me within 2weeks.
Later they managed to get the money back from Holiday Mood.
They caused me a lot of stress, extra expense incurred and a lot to time wasted.
I m surprise they are still trading.
Avoid this company at all cost.
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★☆☆☆☆
“RUBBISH. BIg con artists”
Written on: 22/05/2012
They advertised a flight, then told me I had to be the country I was travelling g to for 6 weeks, them 4 weeks on a holiday that was for TWO WEEKS ONLY, they held my call on hold, were not clear and changed their info with everyone you spoke to....RUBBISH. Don't waste your time. (read more)
★☆☆☆☆
“They are criminals!”
Written on: 11/04/2012 by mrliverpool (1 review written)
They are truly criminals who just conns you out of money! I don't understand why they are still allowed to run a travel company because they are just organised criminals who rip you off. I will report my bloody stressful experience and the outcomes to this site in due course. Before that, NEVER EVER use this criminal company!! (read more)
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Showing 21 - 30 of 52 Reviews
★☆☆☆☆
“Please whatever happeneds DO NOT DEAL WITH THIS...”
Written on: 09/04/2012 by Andy23321
THIS COMPANY ARE A BUNCH OF SCAMPTERS, THEY WILL RIP YOU OFF IN EVERY WAY POSSIBLE (read more)
★☆☆☆☆
“Do not trust them”
Written on: 05/04/2012
Booked a return flight to Australia and paid them to obtain a visa.Checked in at Heathrow on day of departure and told no visa had been applied for me.Had to pay there for a visa before l could depart.Contacted Holiday Mood on my return. They refused to refund what l had paid them to do and said it was my fault as l should have checked before my departure date to make sure that a visa was in place.They are a bunch of crooks and not to be trusted. They still have the cheek to send me details... (read more)
★☆☆☆☆
“Holiday Mood work like a scam”
Written on: 21/02/2012
Booked a flight and paid online. Minutes later got a phone call from 'Nick' from Hol Mood to say deal was no longer available. Didn't want alternative so asked for refund. Told to email accounts which I did. Almost a month later no refund. I have written ( recorded del) emailed and phoned numerous times. Everything negative that other reviewers have said about this company is sadly true. I have never been rude, shouted, sworn or threatened these people but they hve still hung up on me... (read more)
★☆☆☆☆
“very unreliable and poor custoner service”
Written on: 15/02/2012 by dexter12
l had to chase for my eticket.l arrived at Heathrow for my flight to Perth to find that they had not applied for my visa even though l had paid them too.l had to chase around the airport to get a visa which l had to pay for a second time.l called them and sent several emails but they have never responded.l will now apply for a county court summons to claim back from them what l am owed.Avoid this bunch of cowboys. (read more)
★☆☆☆☆
“Nightmare Company”
Written on: 23/11/2011 by dotcallis (1 review written)
I too have had a bad experience. I booked a flight in June and then cancelled it within a couple of hours cos I found a cheaper one. The flight with HM was not confirmed and they also charged a booking fee which they did not alert me to at the time. I complained and received a very rude response. The company is run by Mr and Mrs Nayyar and possibly only one other person in sales. I eventually contacted Consumer Protection who advised to write to them with all copies of communication... (read more)
Dotcallis's Response to dotcallis's Review
Written on: 22/05/2012
After repeatedly ringing them I finally got my refund - pays to be persistent!!!
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★★★★★
“excellent service”
Written on: 23/08/2011
excellent service.got good deal in short notice and very friendly staff..would highly recommend a friend as they offer the best service @best price (read more)
Guest's Comment
Written on: 21/04/2012
I think you just happened to be from the company because they are just a bunch of scammers. I bought a ticket from them and they cancelled the ticket before I reached the airport, retained the money and forged documents.
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★☆☆☆☆
“Please read before booking with this company...”
Written on: 18/08/2011
I have had the extremely unfortunate experience of dealing with this company. I am now thirty three weeks into suppossedly receiving a refund that hasn't materialised and no matter how much email or telephone communication I attempt, they lie, and and lie and lie. I'm losing hope that it ever will. No matter whether refunds are only dealt with by 'accounts'...or whether there is no manager or company owner, which now after research I have gathered their information on companies house's... (read more)
★☆☆☆☆
“NIGHTMARE COMPANY, NIGHTMARE STAFF, NIGHTMARE...”
Written on: 10/08/2011
Dealing with this company was quite frankly the worst pre and post travel experience of my entire life (and I am a very frequent traveler). Extremely rude, unhelpful and short tempered staff who more or less in a nutshell want to scam you out of money. We were promised a large refund for an incorrect order and were promised it would be reimbursed within days, however it has been over 15 months now and I am still fighting to receive even a penny off them. This company is EXTREMELY... (read more)
★★★★★
“Nice Service, Saved us few ££s”
Written on: 26/07/2011 by andydevine (1 review written)
This company saved me few ££s. I spoke to Andy, he was very helpful and smart with his work. I have already booked my flights to Kuala Lumpur on their website but got a call from Andy and he offered me the best price which was £50 less. S in total saved £200 on 4 tickets. I would certainly recommend them to anyone. Cheers! Andy (read more)
Guest's Response to andydevine's Review
Written on: 24/11/2011
Hi, I have as well done a booking from them.After booking they told me that I would be recieving the ticket 14days prior to my departure. So did they tell u the same?? I am bit worried now.
Please give me a response.
Thanks
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★☆☆☆☆
“Crooks”
Written on: 27/06/2011
These people are the worst you could come across, they are rude, aggressive, no manners, liars. This company tried to steal our money they made promises after promises about refunding our money we waited for months called them maybe 50- 60 times e-mailed them 25-30 times no response lies after lies. So we had to travel more then 100 miles in person to confront them. They would not disclose the owners name which could be obtained through companies house by paying a pound if anyone needs it.... (read more)
Guest's Comment
Written on: 22/07/2011
calling Crooks is easy on web blogs, any one can write his side of the story. fact is when book adn then decided to cancel due thier own VISA problems and does want to pay the charges
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Mrliverpool's Comment
Written on: 13/04/2012
Exactly!!
Every airplane companies must not deal with this company!!!
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See next 10 reviews
Showing 31 - 40 of 52 Reviews
★☆☆☆☆
“I can promise you that you would not receive a less...”
Written on: 18/04/2011 by tobinezulu (1 review written)
I can promise you that you would not receive a less shambolic customer service experience than trying to book anything through holiday mood. To put my issues in a nutshell a man named Allen who it seems is the highest authority at the organisation told me after a couple complaints; in his words 'I did not come to your house to ask you to book a ticket did I?'
To say the least service was shocking and inconsistent and I would advice everyone to advice their friends never to come close to...
(read more)
★☆☆☆☆
“DO NOT USE:: ”
Written on: 08/04/2011
DO NOT USE::
Following on from the 3rd April review I previously left...
After going to the airport to see if it was possible to go on standby to get on an earlier flight, I came home to call Holiday mood and was put through to Allen, the Ass. Manager. He said he had been trying to contact me and I thought maybe he had got us some tickets. NO. that WAS NOT THE CASE. I then put him on the spot when I explained that I had spoken to Airline and found out that H.M. had not confirmed my tickets...
(read more)
★☆☆☆☆
“Dreadful experience, DO NOT USE THIS COMPANY!!”
Written on: 05/04/2011
Dreadful experience, DO NOT USE THIS COMPANY!! (read more)
★☆☆☆☆
“DO NOT USE ”
Written on: 03/04/2011
DO NOT USE
This is the worst travel agency we have ever experienced. Booked flights leaving on a Sunday, booking confirmation came through with correct dates on it. E-tickets arrived and had flights leaving the following Tuesday. Have tried phoning and emailing every day since. No reply to emails. Manager never in the office - does not call back.
Only email received after 15 emails to them states 'We understand that there is delay in sorting out the dates for you. We know that you don't...
(read more)
★☆☆☆☆
“DO NOT USE THIS TRAVEL AGENCY. ”
Written on: 01/04/2011 by qwerty00 (1 review written)
DO NOT USE THIS TRAVEL AGENCY.
I booked a flight ticket,paid everything in January to travel in April.I was told i will receive the Eticket shortly. After a few days I called them back and was told will get the Eticket 2 weeks prior to travel.During the two weeks before the departure date,I kept calling them including the manager and i was told i will receive the Eticket shortly and it never came.
I was then told the flight was over booked and cannot say if i got a seat on this flight.
I am...
(read more)
★★★★★
“best price in UK, good service and delivered what i...”
Written on: 05/03/2011
best price in UK, good service and delivered what i requested for. I would recommend to anyone. Price is better than southall. Thanks Ami. (read more)
Smith20's Comment
Written on: 14/03/2011
I found this review very helpful because...after read this review I also booked ticket from holidaymood and they really give the cheaper price for flights.
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★★★★☆
“Great Experience it was my first visit to holidaymood,...”
Written on: 28/02/2011 by Rahul190098 (1 review written)
Great Experience it was my first visit to holidaymood, It was a Booking of a ticket.I am very much satisfied. I will always sugest to anybody whenever you plan for a holiday just check the price of Air ticket as well as Hotel Booking in different countries. Holidaymood is recommended by my uncle lived in london. I am very thank full to my uncle for telling the "0844 448 1095" number to solve problems related to make the plan for weekend holiday and it's really touch my heart.Good staff and... (read more)
Acustomer's Response to Rahul190098's Review
Written on: 18/08/2011
You must be the only person who has ever had a positive experience with Holiday Mood Ltd. Unless you are part of their company??????
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★☆☆☆☆
“These people are crooks and the agency is total scum,...”
Written on: 26/02/2011
These people are crooks and the agency is total scum, STAY AWAY from them! In case you happen to have a holiday mood, surely they will spoil it (hence the name).Their behaviour is criminal I am going to follow this through.
1) I booked my flight, paid and sent an authorization to use my debit card and my passport. They told me " if 2 weeks before the flight you haven't received the tickets, give us a call"
2) The tickets didn't arrive, so I called them. After my prompt they said : "you...
(read more)
Np470's Comment
Written on: 26/02/2011
Take them to court. Holiday mood Ltd is a Rouge company. It's boss [name removed] was involved in Bribery case and lost it because in first place bribery in itself is illegal. I took them to court and in process of claiming my money back.
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Np470's Comment
Written on: 26/02/2011
I found this review very helpful because culprits should be exposed through this kind of social networking. This idiots don't know the power of social networking even after seeing the fate of dictators of Egypt, Tunisia' Bahrain. Libya and so on...
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Mcable31's Comment
Written on: 23/04/2011
We also had similar experience and have written to Watchdog to complain - maybe the more people who write to watchdog the more chance it has of being investigated by them?
<br/>http://www.bbc.co.uk/watchdog/gotastory/
<br/>
<br/>
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Melaka's Comment
Written on: 17/05/2011
I found this review very helpful because i am in the same situation, I have to cancel because the flight details are different from my confirmation invoice, my family and I had to come back a day later which means having to take an extra day off. They said they will refund within 3 weeks but I am still waiting.
<br/>They are not running an honest business, I will never use them again and would advise not to touch them with a barge pole. They are rude as soon as you do not agree to their terms which is not the same as the one on contract.
<br/>I would like to know what I should do and tempted to report to Watchdog or Dominic Littlewood.
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Brum's Comment
Written on: 20/05/2011
Can you please let me know what happened. A very similar story has happened to me and I have spent a fortune on tickets - that are the wrong dates, and they refuse to change it unless we pay £600! If any of you have taken legal action - it would be good to know how you went about it. Thanks
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Guest's Comment
Written on: 30/06/2011
Go and see them in person and sit there till they give you an explanation we got the result we wanted except for loosing £150 as cancellation which i will still pursue to recover as they never according to the Airline concerned purchased any tickets on our behalf, so they charged us £150 for for just making a refund. They lied to us that the tickets were purchased which was a total lie as i went directly to the Airline who confirmed that no tickets were ever bought on our behalf.
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Acustomer's Comment
Written on: 18/08/2011
I've also had a bad experience with them, and have contacted BBC watchdog, have you had any luck with them, or should we pursue this as a group further??
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★☆☆☆☆
“Worst company to deal with.. still waiting for my...”
Written on: 23/02/2011
Worst company to deal with.. still waiting for my refund.. for the tickets they never reached to us.
Thaat..
(read more)
★☆☆☆☆
“This company has cheated on two occasions. Once when...”
Written on: 16/02/2011 by np470 (1 review written)
This company has cheated on two occasions. Once when cancelled ticket and once while booking. After cancelling they promised to claim air port tax and refund part of it. They claimed it back from the airline but never passed a single penny to us. Other time they quote cheaper price over the phone and when you get mail to confirm and approve the flight they add extra fee making cost of your flight dearer than other agencies....Watch out for this company (read more)
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Showing 41 - 50 of 52 Reviews
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Bergan79's Response to smpk8082's Review
Written on: 18/01/2013
It happened to me also, very horrible experience. I have a letter nw that ready to send it to them or else I will take this into the court. Lets do this!