Holiday Mood Ltd Reviews - www.holidaymood.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Extremely unhelpful! Avoid them”

Written on: 24/11/2016 by amakhalira (1 review written)

Booked flights online via cheap flights. However no confirmation came until the following morning. The email only stated that 'Unfortunately, due to a technical error your booking(s) has not been processed. To my surprise I got an invoice later that they had taken money from my Acc. When I rang them to get a refund as I desperately had to travel and book with another airline I was told it will take 3-10days. The manager was extremely unhelpful and blamed me for buying the ticket on line. I… Read Full Review

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★☆☆☆☆

“Avoid Like The Plague”

Written on: 19/11/2016

As the title says, avoid like the plague! Attempted to book flights on 31/10/16: 1st attempt to book flights failed and their site didn't submit the booking request at all and having received no e-mail, assumed (incorrectly in hindsight) that i would have to refill the booking form and resend 2nd attempt went through fine, but this time i received an e-mail to state that the debit card i used was foreign and that i would need to get in touch to proceed further. I did query how/why my card… Read Full Review

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★☆☆☆☆

“Unhelpful and inflexible”

Written on: 02/11/2016 by 468McCain (1 review written)

I found this company extremely unhelpful when a problem arose due to their security system. They were not able to complete my booking even though they had taken my money. I am still awaiting a refund as I was forced to cancel the booking. What a waste of time… Read Full Review

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★★☆☆☆

“Would probably not recommend - got my money back though”

Written on: 17/10/2016

Found these guys on Momondo and didn't bother checking reviews beforehand and went ahead and booked tickets. Thought something was up when I got a confirmation email but no e-tickets so checked the reviews here and freaked out. KLM confirmed that the booking had been made but HolidayMood hadn't paid them yet so freaked out even more. This was quite late at night so I couldn't contact them, and instead read more reviews which made me think I had lost £500. Waited it out the next morning when I… Read Full Review

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★★☆☆☆

“Would probably not recommend - got my money back though”

Written on: 17/10/2016

Found these guys on Momondo and didn't bother checking reviews beforehand and went ahead and booked tickets. Thought something was up when I got a confirmation email but no e-tickets so checked the reviews here and freaked out. KLM confirmed that the booking had been made but HolidayMood hadn't paid them yet so freaked out even more. This was quite late at night so I couldn't contact them, and instead read more reviews which made me think I had lost £500. Waited it out the next morning when I… Read Full Review

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★☆☆☆☆

“Please dont use them”

Written on: 12/09/2016 by jonesysaint (1 review written)

We bboked a flight with them and when they wanted too many details of the credit card holder we cancelled and were told (several times) that we would receive our refund "by the end of the week" It has now been a month and all I get when I phone up is put on hold until the line drops off. I get passed to different people and it has now become obvious that I will have to go down a legal route to get my £500 back These people are trickster (not allowed to use the obvious word!) artists I… Read Full Review

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★★☆☆☆

“Europe tour”

Written on: 04/09/2016 by 302Hackett (1 review written)

We went Europe tour with holiday mood.it was unorganized from day one.if u from Midland think twice about it. Cuz people who organised trip they don't inform u if any changes . In this trip they look only their family members. They was so rude with Midlands people . They arrange deluxe coaches for their self and Hormel for b,ham peoples. Never try to know problems. ....but all countries was very nice should see u .....but never ever go with holidays mood… Read Full Review

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★★★★★

“Europe tour was amazing!”

Written on: 03/09/2016 by Saranjit118 (1 review written)

Just returned from the Europe trip and i am already having holiday blues. I travelled in a family party of 13. For the price we paid the holiday was over and above my expections from the hotels to the meals and especially the tours which were included. On behalf of my party i would like to thank Romy Paji for organising the trip and really going out his way in making us feel comfortable during our stay. We got to experience some amazing places. The highlight for us all had to be Switzerland and… Read Full Review

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★☆☆☆☆

“dodgy, lair, rude and clueless clowns , Please never...”

Written on: 11/07/2016 by sjed.omer (1 review written)

I booked my tickets with these jokers 8 weeks before my holiday, i kept calling them to find out what was happening as i wasn't able to choose seat or meal or make any changes to my booking through Emirates's website, every time they kept telling me that the tickets are booked and there is nothing to worry about, 2 weeks before my holiday they called saying the the connecting flight was not operating and i found out that they were lying as i sent somebody to their head office and i was told… Read Full Review

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★☆☆☆☆

“Bunch of Jokers”

Written on: 02/06/2016

May I just add my voice to the collection of negative reviews posted on here, following my own experience booking flights with these jokers. Everything seemed OK until it came to check-in online, and I discovered to my complete surprise that I had been booked on a completely different set of outbound flights (12 hours earlier) to what was on my booking confirmation and e-ticket! As it was a travel agent booking, the airline were unable to modify it, and once I rang the company, it became very… Read Full Review

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Buvlina187's Comment

Written on: 29/10/2016

Hi, did you manage to get your money back?

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★★★★★

“Holiday Moods Bollywood Trip”

Written on: 25/04/2016 by fcCruz32 (1 review written)

Please can you thank the team on the Holiday Moods Bollywood Tour for a wonderful experience. My mum in law went on this trip with some nervousness, but she was very impressed with the quality of the hotels and detail of the planning and assistance they got through the trip. It was completely stress free. As an elderly woman travelling on her own, tours like this are a lifeline as they gave her companionship with other women in the same position as her. You also give families like ours peace of… Read Full Review

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★☆☆☆☆

“Criminally negligent and woefully incompetent!”

Written on: 30/03/2016 by DisillusionedBuyer (1 review written)

We paid for (allegedly), DIRECT flights to Boston on US Airways. The day before flying, I tried to check in, as indicated in our documentation from Holiday Mood. The check-in code supplied, by H.M. was not recognised by the airline's check-in. I tried repeatedly but failed to check in. Website said we'd have to check in at the airport (and pay for check in!). I phoned the airline in the USA! They said the direct flights had stopped about SEVEN years ago and US Airways were now part of American… Read Full Review

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★★★★★

“nice experience”

Written on: 16/07/2015 by Deandre484 (1 review written)

Booked my first trip to Dubai with Holiday Mood and their customer service was great. They even helped to guide me through the holiday planning process. They found a great deal for me and my husband which was great value for money. Will continue to use this agent again despite first being a bit apprehensive about Holiday Mood from some of the other reviews… Read Full Review

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Abzz1989's Comment

Written on: 15/03/2016

Absolutely terrible company. They take people's money I don't book them on their flights.

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★☆☆☆☆

“DO NOT USE HOLIDAY-MOOD”

Written on: 12/01/2015 by Christiezl1963 (1 review written)

Please do not use Holiday Mood, they are bullies. They gambled with my money, flight and holiday. Then tried to bully me in to paying for another flight. I called ATOL, who informed me that: 1. They are in breech of contract. 2. It is my statuary rights for them to correct at their cost. 3. Im in my right to get legal advise and seek compensation. It took me 4 hours to get a replacement flight booked and paid from by them. Three days before I'm due to travel, they call me with lies and… Read Full Review

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★☆☆☆☆

“DON'T TRUST HOLIDAYMOOD”

Written on: 01/12/2014 by Simeon297 (1 review written)

IF I CAN CHOOSE MINUS 100 STARS, I WOULD. THEY MESSED UP MY HOLIDAY. I booked my holiday since september and that was with Cathay Pacific from 7th Dec to 19th January. Then a week before my flight they called me saying that my flight has been cancelled due to a technical error. They said Cathay Pacific cancelled the flight. When my sister called Cathay Pacific about the cancelled flight, the Cathay Pacific confirmed that they didn't have any cancelled flights. So holidaymood is lying to… Read Full Review

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Garyovey64's Comment

Written on: 27/12/2014

This happens to us two years ago same thing phoned a week before and said the flight from Vietnam to Bangkok had been canceled and we had to wait in the airport 11 hours it was a load of rubbish there had took our money and not booked the flight there are a load of robbers do not book with them

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Morales_M's Comment

Written on: 28/12/2014

Your lucky they returned your money. They didn't give back my money. They just made me chase them. They keep saying they have refunded it but I still don't have it in my account. Now they refuse to talk to me. They are very dodgy.

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★☆☆☆☆

““Do not use holidaymood””

Written on: 14/09/2014 by yrBurton266 (1 review written)

just a friendly advise,“Do not use holidaymood” that all I can say don't even book a trip to HELL with them… Read Full Review

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Dfdfsdsdsdf's Comment

Written on: 20/09/2014

r u mad

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★☆☆☆☆

“Terrible”

Written on: 16/07/2014 by Hugo207 (1 review written)

Please don't try to buy any type of holidays or any package to holidaymood. You can see lot's of comment, and seems all agent are try to fraud to customer… Read Full Review

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★☆☆☆☆

“Do not use holidaymood”

Written on: 24/06/2014 by Youngjj86 (1 review written)

Terrible time took us to two locations twice a sikh temple so food was free, we went as part of the sikh channel group and 25 of the 45 people wanted a complaint written, it was rushed the whole holiday! The hotel didnt have internet which is a basic service in every other dubai hotel. sikh channel and anyone using holiday mood please don't unless you want to be ripped off!… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE, DO NOT USE!!!”

Written on: 26/05/2014 by gemhan (1 review written)

We made the mistake of booking flights to Australia with this company in August 2013, for flights in March 2014,it was booked through a comparison web site. The confirmation emails arrived very quickly and everything seamed fine. We even read some reviews once we found out the name of the company, which were all good. In December I phoned them to find out about pre-booking seats and was told to call back at the end of January.At the end of January we were told we could only do it 2 weeks before… Read Full Review

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★☆☆☆☆

“Utterly appalling”

Written on: 08/12/2013 by BigPeter (1 review written)

They get 1 star because this site won't allow me to give them none.By a mile the worst travel agent I've ever had the misfortune to deal with. Rude, incompetant and totally unhelpful. Cost my daughter her graduation ceremony. They may be cheap but once they've got your cash don't expect anything remotely resembling customer service. Avoid at all costs… Read Full Review

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