Copart Reviews - www.copart.co.uk

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Latest Reviews

★★☆☆☆

“not interested in small sales or service ”

Written on: 16/04/2016 by JaysonAllen (1 review written)

There is no customer service skills,they do not want to help individuals who turn up in person to collect.and don't care you are risking £1000s on something you may not have seen in person .they will not let you inspect before taking as far as there concerned you have agreed to buy and need to shut up pay and take away!(after waiting on there loading for hours(wreckless loading by forklift even if driveable) You have to pay registration fee befor realising bargins are few and far between.car… Read Full Review

Copartuklimited's Comment

Written on: 18/04/2016

Hello,

We are sorry you feel that way. We expect our staff to conduct themselves in a professional and courteous manner at all times. When it comes to our vehicles, we encourage all of our members to view and research a vehicle before bidding so that they can make an informed decision. If you wish to discuss a particular matter further please contact Member Services. Otherwise please provide more information to us so that we can look into the feedback you have provided.

Kind regards

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★☆☆☆☆

“Copart didn't turn up - twice!!”

Written on: 05/04/2016 by Vargas331 (1 review written)

I sold my car and Copart arranged to pick it up. I called on the morning only to be informed the pick up had been cancelled. They claimed to have called me the day before, but no message left on my mobile. The pick was re-arranged for another day and the driver tried to call me and left a message. I called back - no answer. I sent 2 text messages and a land line number. About an hour later I picked up a message to say that he wasn't going to pick up, since he could not find the address, despite… Read Full Review

Copartuklimited's Comment

Written on: 20/04/2016

Hello,

All we can do is apologise for what seems to be a lack of communication on our side. We handle a large number of pickups each year with many happy customers. We hope and expect that should you have any future dealings with Copart that they would be much more straight-forward.

Kind Regards

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★★★★★

“Offered the best price for my old Audi”

Written on: 01/04/2016 by pxHopper209 (1 review written)

My car was nearly 10 years old I had it for nearly 9 years high mileage lots of minor damage and because of the mileage and age really not worth me continuing to spend money on a car that was simply not worth it though it will last at least another 2 or 3 years and was a well looked after car apart from my accident proneness over the last 8 years and inability to park properly. I called them, they quoted a great offer more than what I had been offered elsewhere and so I accepted. They wanted… Read Full Review

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★☆☆☆☆

“My lovely MG ZS was a write off after someone drove at...”

Written on: 24/03/2016 by Asa476 (1 review written)

My lovely MG ZS was a write off after someone drove at me causing me to swerve and damage the driver side suspension. My partner did a speculative search for salvage and a possible recoup of some monies as and this is important, I DID NOT WANT TO INVOLVE MY INSURANCE COMPANY. After a quote of £45, online, I was asked to phone them, which I duly did & spoke to a nice guy called Hamish. He told me he had to "check around" and then after I phoned him back because he didn't, he asked for some… Read Full Review

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★☆☆☆☆

“Another big company that ripped off the innocent consumer”

Written on: 15/03/2016 by JayvonBoyle437 (1 review written)

Where can I start... Copart has taken over most of the smaller salvage companies in the uk. This American Giant has bought it's bad habits to the uk. Copart is all about making as much money off the consumer as possible at any means!!!!! With its rude unhelpful staff at all it's locations. Incorrect discripstion of vehicles to gain the highest bid possible. It's high buyer fees which does not reflect its level of customer service. The fact they leave you outside in the rain for an average of… Read Full Review

Copartuklimited's Comment

Written on: 16/03/2016

Hello,

Firstly we expect that all staff conduct themselves in a professional and courteous manner at all times and indeed other feedback we receive supports this approach. We are sorry if you feel that staff have acted otherwise. It is important to note that Copart is a trade only auction and therefore consumers are not entitled to bid. With regards to vehicle descriptions, we make every effort to make sure a vehicles description is as accurate as possible however members must fully research and inspect a vehicle before bidding. When it comes to collecting a vehicle, we do have priority and pre-booked loading which can help save our members time. There is more information about the service on our website. Should you wish to discuss any of the points raised in further detail, please provide more information to us and we will get back to you as soon as possible.

Kind Regards

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★☆☆☆☆

“Do not use! ”

Written on: 10/02/2016

Failed to collect our vehicle saying it was unsafe to take. The vehicle was perfectly safe and all parts had been secured correctly as per Copart instruction. The driver for Copart clearly got out of bed the wrong side as he was rude and abusive and not someone you'd want to deal with. I wouldn't recommend this company to anyone. I'm sure there are better and more professional companies out there… Read Full Review

Copartuklimited's Comment

Written on: 11/02/2016

Hello,

we’re sorry for the inconvenience and the way the driver handled the matter.
Our drivers have a responsibility to asses risks and take into consideration their safety and the safety of other road users. Please call Customer Services so we can look into this matter further.

Thanks,
Copart

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★☆☆☆☆

“Just have a look at all the high end vehicles coming...”

Written on: 19/12/2015 by COVERNOTE (1 review written)

Just have a look at all the high end vehicles coming around and around and around again . Highest bidder on a vw touareg that just happened to vanish from my account, copart didn't know or care when I tried to find out what happened, miraculously the vehicle appeared back on the listing next day. BRING BACK D HALES :)… Read Full Review

Copartuklimited's Response to COVERNOTE's Review

Written on: 02/02/2016

Hello Covernote,

We are sorry to hear your disappointment in the service you received. Some high end vehicles are listed with a seller’s reserve. If the winning bid does not match or exceed this, the vehicle will be relisted. When this does happen we do send out an email letting the member know that they have been outbid.

Kind Regards,
Copart UK Limited

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★☆☆☆☆

“No no no never again”

Written on: 09/12/2015 by Casey747 (1 review written)

Theres a guy who works for co part told me his boss asked him to right good reviewsfor the company This is a company that yes you will get some cars cheap but then it's some you pay the price on I was miss sold a car said starts and drives when we had got there car wouldn't move so I asked a member of staff that did not want to help at all if he would give me a boast he went never to be seen again I finally got it started to no surprise a lot of smoke but went a foot forward so I went in the… Read Full Review

Copartuklimited's Response to Casey747's Review

Written on: 02/02/2016

Hello,

We certainly do not instruct staff to write positive reviews. If you could kindly email us to provide more information we will look into the matter for you. If a vehicle is advertised as ‘Run and Drive’ we do state what that means on our website. With regards to how staff dealt with your complaint, it doesn’t sound like it was handled in a manner that we would deem acceptable. Again, if you would be able to provide us more information such as your member number and the date and time of when the incident occurred, we will look into the matter for you. Please email your personal details to us.

Kind Regards,
Copart UK Limited

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★☆☆☆☆

“Becareful”

Written on: 28/11/2015 by ChasePearson330 (1 review written)

If your going to buy a car from copart go view as they tend to miss damage in there pics… Read Full Review

Copartuklimited's Comment

Written on: 02/02/2016

Hello,

We display 10 images capturing as much damage as possible on all vehicles. We can’t stress enough to members the importance of viewing cars before placing a bid. Copart also offer a Member Pledge - that allows our members to bid in confidence

Kind Regards,
Copart UK Limited

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★☆☆☆☆

“COPART WILL RIP YOU OFF”

Written on: 25/11/2015 by salvage222 (1 review written)

Been buying salvage for many years copart took over most of the other salvage companies then it all went down hill, recently I have had cars with the mileages wrong cars with finance still on them, one I bought as diesel and come back to yard and it was petrol, you ring up and they never want to help and never get back to you, why are insurance companies dealing with these idiots… Read Full Review

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★☆☆☆☆

“Terrible! total ripoff, 0 stars!”

Written on: 05/11/2015 by JigsJigz (1 review written)

Won a called them up to pay had to go to the bank to pay, car payed a few days later, called them to arrange delivery and said i had to make a bank payment again, so next day paid and was told on the phone it would arrive in 4 days time so booked it in with a garage, the car didn't turn up for 2 weeks i had to chase up where it was. In the end i had to pay for my own who got it down to me the next day! long story short they wanted to charge me storage fees TWICE as it took them over 2 weeks to… Read Full Review

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★☆☆☆☆

“rude liers worst company ever dealt with!!!”

Written on: 23/10/2015 by Marquiseg287 (1 review written)

Copart are the worst company I have ever dealt with - no wonder they have had several different trading names over the years! My vehicle was collected by copart and i was told I would receive a salvage cheque of approx £300. The company then offered me just over £100 asked me to sign papers accepting this ridiculous offer. Fuming I contact my insurance company who explained that copart should not be doing this and I will receive my £300. The arguing continued for 5 months (still vehical-less… Read Full Review

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★☆☆☆☆

“shitiest auction ever!!!”

Written on: 13/10/2015 by kozinda (1 review written)

make sure you read terms and conditions! its says any description can be wrong and incorrect and you agree with that.so if you whon a car and it saying run and drive or 2002 year and then you find out it is 1997 year AND NOT DRIVE-THEY SAYING ITS YOUR FOULT!!! so I bought Mercedes bebz for 1500 pounds, it was saying category U-unrecordet- but when I ap[ply for documents, DVLA office said this car is imported and will be marked as imported. copart refused to take it back-they said it was wrong… Read Full Review

Levybleu's Response to kozinda's Review

Written on: 19/03/2016

Was the number plate visible on the auction pictures or all taped up

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Levybleu's Response to kozinda's Review

Written on: 19/03/2016

Was the number plate visible on the auction pictures or all taped up

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Levybleu's Response to kozinda's Review

Written on: 19/03/2016

Was the number plate visible on the auction pictures or all taped up

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Levybleu's Response to kozinda's Review

Written on: 19/03/2016

Was the number plate visible on the auction pictures or all taped up

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★☆☆☆☆

“Review of Copart ”

Written on: 06/10/2015 by McCainxi180 (1 review written)

they use their company name as backup behind their irrrational decisions. a copart employee drove my car to the collection bay then left the keys inside and they car locked automatically. they insisted it was the fault of the tow truck driver i sent which is utter nonsense. a normal person would have come to the conclusion that it is copart at fault but 'their investigation' total vindicates copart from any fault. terrible customer service… Read Full Review

Mike048's Comment

Written on: 08/10/2015

Co part have their own drivers and tow trucks!Check it out who driver works for?

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★☆☆☆☆

“NIGHTMARE ”

Written on: 27/08/2015 by Frederickl29 (1 review written)

My insurance company sent my car to copart to be fixed after receiving an accident which caused a damaged wheel. Unfortunately copart said there is nothing wrong with my car and sent it back 3 weeks later. After several calls to copart requiring to whats happening to my car. Once finally receiving my car back. I had received the wrong key,the tow eye tap was missing,a tire was flat,log markings are still on the car which shown that the car hasnt been washed before being returned. My list is… Read Full Review

Mike048's Comment

Written on: 08/10/2015

Copart don't repair they only store the vehicle in their compound.You need to take it up with your insurer and see the financial Ombudsman if not sorted out!

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★☆☆☆☆

“ AVOID AVOID AVOID”

Written on: 25/08/2015 by Rocco105 (1 review written)

I bought a vehicle 3 months ago which was unrecorded & later turned out to be a CAT D. Contacted Wolverhampton branch, staff very unhelpful, constantly chasing the manager who never gets back when he says he will do. Appalling service. Still got the car. Won't be using Copart again… Read Full Review

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★★★★★

“Very pleased great service”

Written on: 06/08/2015 by dvdnhrtlnd (1 review written)

Brilliant company, offer way more then most scrap dealers for my car. Sold my Polo easily and quickly pick up within 48hrs. Highly recommended. Pick up driver was polite and made the process easy. They don't try and haggle for the car which I like the price they state is the price you get. Would recommend… Read Full Review

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★☆☆☆☆

“Staff will never listen to your complain”

Written on: 27/07/2015 by teetee120 (1 review written)

Staff in copart wouldn't listen to complain, and would rather keep calls on hold for a long time or transfer calls from one department to the other. They will also refer to T&Cs that doesn't exist and if they're asked to show where the terms they refer to are written on T&C page, no one seems to know. After speaking to four different staff, no one seems to know the details of the company's T&Cs. what a shame… Read Full Review

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★★★★☆

“good for the experienced ”

Written on: 14/05/2015 by alfapugman (1 review written)

Reading these reviews sadness me.. I've had good experience with copart I always buy the insurance stuff thoe.. Pav value.. I don't buy private entry's. I have had rude staff but you get that in Asda,tesco,etc you are dealing with humans, They must sell thousands of cars so some things must go wrong.. Insurance companies can change the category of a car to. Comments about clocking cars... Is it really worth doing...?? Cat d cat c cars have lost loads of there value anyway so is it worth… Read Full Review

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★☆☆☆☆

“Copart universal salvage very poor car descriptions”

Written on: 02/05/2015 by Sheridan426 (1 review written)

if a had to write this review 2 years ago it would have been a glowing 4 star but lately copart are really srewing up. I used to buy from them when it was universal salvage, you could go to the site on the day of auction and view/bid on cars (following the auctioneer on his milk float) Since being copart and doing online auctions the majority of cars were as decribed but only 1 of the last 5 cars purchased from them didnt need major mechanical repairs. I only buy cars with the "run and drive"… Read Full Review

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