Copart Reviews - www.copart.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer Service ever”

Written on: 30/11/2016 by Gregk93 (1 review written)

Been using copart for a while now and every time I go there I've been receiveing worse and worse service. Stuff members at your Newbury branch are rude as anything. Half the time you're given wrong information. Not only you get charged fees for purchasing the vehicles now they charge you even to lend a high vis for 15 minutes which is ridiculous. They also try hiding damages on the cars, and they take pictures in such a way that most damage won't be visible or mentioned in the describtion… Read Full Review

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★☆☆☆☆

“ ”

Written on: 25/11/2016 by Terrell319 (1 review written)

I bought a Peugeot 3008 a week ago with a little damage on front bumper.i found bumper off ,and fog light grill removed..it cost 120£ on the dealer .i called them ,they sad u need to check the car before u live the yard.how can I check it?,and recovery bring it to me home.we trust u and trust the pictures .when u bring it deferent thinks..u need to watch ur staff by putting cameras or check point before they live the primises… Read Full Review

Copartuklimited's Comment

Written on: 01/12/2016

Hi Terrell319,

We are sorry to hear you were left disappointed with your experience.

Please call the facility where the vehicle was purchased from with as much information about the vehicle as possible so we can look into this matter for you.

Contact details can be found on the locations page of our website.

Kind regards,
Copart

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★☆☆☆☆

“worthless member pledge, misleading advert, Avoid, beware”

Written on: 21/11/2016 by anthonybennett (1 review written)

I purchased a vehicle from copart uk described with 79000 miles on it. They even photographed the the clocks with 79000. No stickers or warnings of possible discrepancy, I found out after it had 221000 miles the previous mot before I bought it. I still have the vehicle its a t4 camper, worthless with this many miles. I contacted copart expecting some help, coparts member pledge is worthless they didn't appear to care. I enquired many times after I found out as the member pledge states if the… Read Full Review

Copartuklimited's Response to anthonybennett's Review

Written on: 24/11/2016

Hi,

Sorry to hear you had a negative experience with Copart.

The Member Protection Pledge eligibility timeframes clearly state that if

“The vehicle’s odometer reading is less than the most recent mileage information available from the DVLA and/or HPI” that this should be mentioned at the time of collection/delivery.

If you would like to understand the Member Protection Pledge further, please visit our website for more information.

Kind regards,
Copart

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★☆☆☆☆

“came back with more damage than it went with”

Written on: 29/10/2016 by Rogers490 (1 review written)

absolutely disgusting went to sandtoft copart with front bumper damage and declared a write off. I had intentions of fitting a new front bumper and getting the car back on the road. only for the car to be returned with a big dint a scratch down the drivers door and other dents all over the vehicle. Try calling to discuss and basically get fobbed off. why do our insurance companies charge so much for such a poor service. how does this company still operate in such a manner and still receive… Read Full Review

Copartuklimited's Comment

Written on: 18/11/2016

Hi Roger490,

Thank you for your feedback, we’re sorry to hear you were left displeased with your experience.

Please call the facility where the vehicle was stored with as much information about the vehicle as possible. Please include the images mentioned above.

Contact details can be found on the locations page of our website.

Kind regards,
Copart

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★☆☆☆☆

“The company just want your money!!!!!! Fraudulent...”

Written on: 18/10/2016 by 419Dickson (1 review written)

Please don't waste your time and money in doing any kind of contact with them. I have had very painful experience with them. I am shocked and disappointed… Read Full Review

Copartuklimited's Comment

Written on: 24/10/2016

Hi 419Dickson,

Sorry to hear you’ve been left unhappy with your Copart experience.

Unfortunately, without knowing the exact details we are unable to offer assistance.

Please contact the appropriate facility regarding your experience with as much information as possible to we are able to discuss the matter.

Contact details can be found under the ‘Locations’ tab on our website.

Kind regards,
Copart

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★☆☆☆☆

“Copart UK advertised cars with information to attract...”

Written on: 17/09/2016 by AnnOnu (1 review written)

Copart UK advertised cars with information to attract higher bids and after sales and payment would refused to accept responsibility for false description, which is against the sale Act. I bought a car from Copart last month, advertised with Satellite Navigation and other specs. On delivery, it was discovered the car has no navigation and the branch manager refused responsibility for wrong advertising to gain interest and higher bids - a fraudulent & deceptive act, claiming it is buyer to… Read Full Review

Maurodemet's Response to AnnOnu's Review

Written on: 23/09/2016

i have experience the same thing when buying a bmw f31 advertised with satnav i just went on with it, this was a year ago now.

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Copartuklimited's reply to Maurodemet's Comment

Written on: 17/10/2016

Hi Maurodemet,

Please contact Member Services who will be able to look into the matter for you. Contact details can be found on our website under
Support > Contact Us > Member Services.

Kind regards,
Copart

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Disappointedpensioner1950's Response to AnnOnu's Review

Written on: 18/11/2016

How very true and correct --they are misleading people as a matter of normality ,no one,with even a modicum of savvy, expects a car auction to inspect and give a thorough description of every blemish scratch and catch ,it's primarily,or supposed to be ,a salvage auction however,,the problem arises when you have them advertising to BUY motors with known mechanical problems which are then inserted into their own auctions ,unannounced as them having a vested interest / profit motive ,in a particular car-and with the difficulties with the vehicle either undeclared or deliberately vaguely described as mechanical .Any motor dealer doing the same thing would be hung up by the heels by trading standards .These cover their tracks when dealing with the unwary by making sure that no log book is available with any motor they want to burn someones fingers with,relying on time removing them from all pain .It's a shame really that a few avaricious individuals have managed to ensconce themselves into a position whereby they can not only catch people in a wholesale manner financially whilst hiding around the back of "Your resposibility to carry out your own viewing first" ,but have also given so very many people ,looking to buy a cheap motor , the raving hump with their bumptious self belief in their own invulnerability. I personally have spoken to two researchers from different tv shows dedicated to exposing rip offs by these sort of characters and they both started frothing at the possibility .Watch this space basically and see what transpires, greed is invariably its own worst enemy,and I cant see this being any different

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Cornishcharlie's Response to AnnOnu's Review

Written on: 14/10/2016

How do we contact you?

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Copartuklimited's reply to Cornishcharlie's Comment

Written on: 17/10/2016

Hi Cornishcharlie,

To contact our Member Services department, please head to our website where details can be found under Support > Contact Us > Member Services.

Kind regards,
Copart

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Copartuklimited's Response to AnnOnu's Review

Written on: 03/10/2016

Hi AnnOnu,

Sorry to hear you have been left disappointed with your Copart experience.

Unfortunately, without knowing further information about this issue we are unable to offer assistance.

Please contact Member Services who will be able to look into the matter for you. Contact details can be found on our website under
Support > Contact Us > Member Services.

Kind regards,
Copart

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★☆☆☆☆

“AVOID COPART WOLVERHAMPTON ”

Written on: 21/08/2016 by axMurray355 (1 review written)

Avoid At All Costs, Very Rude Staff, dishonest and do not care once you have paid! Purchased 4 cars, all cars delivered by Copart First car arrives with parts missing, bumper trim removed, spare wheel and jack removed, all parts clearly on photo images on Copart website. Second car arrives, once again parts missing, photo images on Copart web site clearly show parts are on vehicle Third car arrives, whilst on recovery vehicle we notice the passenger side door mirror is hanging off and… Read Full Review

Copartuklimited's Comment

Written on: 25/08/2016

Hi axMurray355,

Sorry to hear that you feel Copart have disappointed you on this occasion.

We can reassure you that Copart does not remove parts from the vehicles so we would like the opportunity to investigate this further.

Please contact the Wolverhampton facility with the Lot number or vehicle registration number so we can help you to solve this issue.

Contact details can be found on our website under the ‘Locations’ tab.

Kind regards,
Copart

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★☆☆☆☆

“Copart Wolverhampton ”

Written on: 11/08/2016 by Callahansx238 (1 review written)

Avoid At All Costs Do not buy from this branch as the vehicle you bid on will not be delivered in the same condition as in the photos displayed on their web site. Upon delivery we noticed parts had been removed off vehicle, unrelated to accident damage area, spare wheel removed, fuel pipe cut, front bumper trim removed , bumper fog lamps missing, theses parts were clearly fitted to vehicle in the photos displayed, we first refused to accept vehicle, Copart driver called his office and we… Read Full Review

Copartuklimited's Comment

Written on: 11/08/2016

Hi,

Sorry to hear you’ve had a negative experience with us.

We’ve informed our Member Services Manager about the situation and she is expecting a call from you. Please find the Member Services phone number on our website under support > contact us.

Please dial that number and ask for Sam, we recommend having the Lot number or vehicle registration number at hand so we can do our best to look into the matter for you.

Kind regards,
Copart

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★☆☆☆☆

“ Car Rendered Useless”

Written on: 09/08/2016 by huxtasj (1 review written)

After my car accident in May 2016, my car was deemed a write-off and moved to storage at CoPart Sandy, by Aviva, whilst arrangements for payout and for me to buy the car back were made. Despite Aviva supposedly putting the car on a Safe Guard program, when I received my car back after paying £990 for it, it certainly wasnt in the condition it had gone there in. The car had sustained only rear-end and drivers side mirror & sill damage in the accident yet now it had been returned to me with a… Read Full Review

Copartuklimited's Response to huxtasj's Review

Written on: 11/08/2016

Hi huxtasj,

Sorry to hear you’ve been left disappointed with your experience with us.

If you would like to dispute the compensation given, please contact your insurance company providing as much information as possible.

We talk regularly to the insurance companies who will not hesitate to contact us and discuss this issue further, from there we can investigate the compensation given.

Kind regards,
Copart

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Huxtasj's reply to Copartuklimited's Comment

Written on: 11/08/2016

I am in communication with my insurance company but the point is, I shouldn't have to need compensation. My car should never have been damaged and had parts removed while in your "care". Compensation is a poor remedy for your incompetence.

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★☆☆☆☆

“Rude staff and managers at Copart sandy”

Written on: 08/08/2016 by Mark808080 (1 review written)

Very rude people are working at Copart sandy... They have no clue about customer service, clearly there has been no customer service training. Disgusting attitude from the young girl at the front, then spoke to an advisor pal freeman same attitude then the manager came and same again. All 3 of them were very very unprofessional. This company doesn't even deserve to recive 1 star… Read Full Review

Copartuklimited's Response to Mark808080's Review

Written on: 10/08/2016

Hi Mark808080,

Sorry to hear that you were dissatisfied with your last experience with us.
We expect our staff to act polite and professional at all times and your comments regarding this matter will be passed onto the facility mentioned.

To list a formal complaint head to the ‘Contact Us’ page of our website and click on the ‘Member Services’ tab, please leave as much detail as possible so we can look into this for you.

Kind regards,
Copart

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★☆☆☆☆

“ Jokers”

Written on: 16/07/2016 by pmClayton271 (1 review written)

After a minor accident my bike was taken by Co-part Peterlee.. after an assessment was done on bike was told it would be delivered back to me on the 11 7 16. But didn't arrive. Phoned them up and was told one of there vans had broken down,bike would be returned 12 7 16. Guess what. It wasn't returned. After another lengthy phone call they agreed to return on 13 7 1 witch it was.. Unfortunately it came back ina worse stair than when it left my home. The right wing mirror had been snapped of… Read Full Review

Copartuklimited's Comment

Written on: 18/07/2016

Hello pmClayton271,

When a vehicle arrives at Copart we make every effort to inspect and record information about a vehicle before we check the vehicle into our facility.

To look into the matter further we require your vehicle registration which isn’t suitable for posting online.

Please could you contact our customer services department? You can find their details on our website under the Contact Us section, which is under Support and Contact Us in the main navigation.

Kind Regards,
Copart

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Huxtasj's Comment

Written on: 09/08/2016

This basically mirrors my experience with them when they supposedly "looked after" my E46 after an accident. An my experience was with CoPart Sandy so clearly they are the same up and down the country!

They clearly have no respect for anyones property be it car or motorbike and like you I would never recommend them or use them again.

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Mark808080's Comment

Written on: 08/08/2016

Rubbish company.... They should collect rubbish instead of vehicles....

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★☆☆☆☆

“disposing of vehicles without authority”

Written on: 14/07/2016 by Bakeruo416 (1 review written)

We have recently been instructed to recover a vehicle sold by Copart, our client has never agreed a salvage price with his insurance company but has had an interim payment, however title/ownership does not pass until funds are received in full from the insurers. Copart refuse to communicate with our client and the insurance company admit the vehicle has been sold in error. Our client wants his car back and we will carry out his request. The new owner has no ownership rights (similar to buying a… Read Full Review

Copartuklimited's Comment

Written on: 14/07/2016

Hi,

Thank you for bringing this to our attention.

Could you please provide some information on the vehicle so we can look into this issue further for you?

To do this we suggest you email the vehicle registration number and the full details of the complaint to us.

Regards,
Copart

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★☆☆☆☆

“Rude manager ”

Written on: 01/07/2016 by SamanthaGalbraith256 (1 review written)

I came in to buy my car today from auction there was 3 girls at the counter obviously one was new so one of them was helping her when a supervisor told but one of the girls shouted sod that and get back on the phones The way he spoke to them was very unprofessional how they could have someone like that speaking to there staff is horrendous don't think I will be coming back to sandy branch with the attitude of him… Read Full Review

Copartuklimited's Comment

Written on: 05/07/2016

Hello SamanthaGalbraith256,

We are sorry to hear of your experience.
We do expect that staff behave in a professional and courteous manor at all times regardless of who they are talking to.

Your feedback will be sent onto the facility for them to investigate.

Kind regards,
Copart

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★★★★★

“CHEAP CARS AT BARGIN PRICES IF YOU CAN REPAIR”

Written on: 24/06/2016

Ive been buying off this company for near on 6yrs since they came into uk and took over everything, got to say there was a period of around 3yrs when the inexperienced clowns who pushed the prices up paying over the odds for salvage, these are the people who usually leave all the bad reviews, as complain about payin a fraction of the retail price for a car they expect to be in perfect condition. Now after 6years the prices of the heavy smashed salvage prices are near to what we used to pay b4… Read Full Review

Copartuklimited's Comment

Written on: 05/07/2016

Thank you for your review, we appreciate the feedback and will take your comments into consideration.

Kind regards,
Copart

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★☆☆☆☆

“bidded on car got a phone call to offer me the car 2k...”

Written on: 23/06/2016 by mbKehoe376 (1 review written)

bidded on car got a phone call to offer me the car 2k over the bid price lol i said no, more phone calls offering it to me for the bid price then they tell me i have to pay a further £675 on top of the sale???? return the phone call to say forget the sale cacel my bid then they invoice me £1000 ,for what lololololol i dont think there getting that somehow .what a bunch of idiots . please do not buy off these people… Read Full Review

Copartuklimited's Comment

Written on: 30/06/2016

Hi mbKehoe376,

We are sorry to hear that your experience didn’t meet your expectations.

The issue you have described sounds like our counter bidding process. This is where the seller has placed a minimum bid, or bid to be approved on the vehicle. If your bid was the highest offer, the seller may have tried to counter bid your offer which you are free to accept, decline and keep your current bid or counter bid and increase your offer.

For more information on counter bidding please refer to our FAQ section.

Please note that we also have fees that are additional to the hammer price of the vehicle, these are listed on our website.

If you’d like more information on this process please contact member services.

Kind regards,
Copart

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★☆☆☆☆

“Sold car as in recorded turned out car was a cat A”

Written on: 21/06/2016 by Focshed (1 review written)

Copart sold Ford Focus as un recorded this was a 2013 car from whitburn then it turns out when the garage go to insure it that it is down as a cat A and has suppose to have been crushed two months before they sold it as un recorded. Miss discription ok, they are not bothered all they want to do is take people's money. After six weeks of getting no where this matter is going to court. How many more cat A cars or breakers are they selling as un recorded. Not the way to run a company please check… Read Full Review

Copartuklimited's Response to Focshed's Review

Written on: 30/06/2016

Hello Focshed,

We would like the opportunity to investigate this matter further for you.

Please contact the facility where the vehicle was purchased from, and provide the vehicle details and Lot number so we can look into the matter for you.

The contact information for each facility can be found on our locations page.

Kind regards,
Copart

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★☆☆☆☆

“ 2014 BMW water damaged parts missing!”

Written on: 08/06/2016 by Murray88 (1 review written)

Bougth a water damaged BMw ,when the car came home a lot of the parts were missing and COWPAT didnt want to know even told me they knew the parts were missing and refused to follow up were these parts could be, terrible company and as for the insurance companys who supplys them surley they should take a closer look and if possible stop supplying them!!… Read Full Review

Copartuklimited's Comment

Written on: 30/06/2016

Hello Murray88,

We are sorry to hear you are dissatisfied with the service provided. We request that our members fully inspect the vehicle prior to leaving the facility so issues can be resolved.

If you’d like to raise a complaint please contact the facility where the vehicle was purchased from, details can be found here http://www.copart.co.uk/UK/Locations.

Kind regards,
Copart

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★☆☆☆☆

“Fake Ad”

Written on: 03/06/2016 by EllianaGutierrez251 (1 review written)

I both Vw polo In Ad is CAT D , when i apply for V5 , Supprise Car is CAT C . i contact Them , and they say: Term and codition .. . i have to check befour to buy… Read Full Review

Copartuklimited's Comment

Written on: 30/06/2016

Hello EllianaGutierrez251,

Please be assured that Copart do not publish “fake ads”. However, if you have a complaint regarding the vehicle, please contact the facility where the vehicle was purchased from, and provide the vehicle details and Lot number so the issue can be investigated further for you.

The contact information for each facility can be found on our locations page http://www.copart.co.uk/UK/Locations.

Kind regards,
Copart

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Huxtasj's Comment

Written on: 09/08/2016

Not surprised at all by this. My car was in an accident and taken there by the insurance company whilst I arranged to by the car back from Aviva. Despite the car supposedly being on a Safe Guard Program, they had already smashed off a mirror and stolen one of my alloys and when it was returned to me in this state, it had CatD written on the wind screen when all of Avivas paperwork etc had stated Cat C.

Very dodgy company.

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★☆☆☆☆

“worst customer service experience”

Written on: 26/05/2016

spoke with 4 different people and every time they would hang up or put me on hold for over 20 min. when asked to speak with the manager as soon as she answer the phone she said sorry i only deal with membership quires. When i asked her to put me through someone who can help me she hanged the phone. called again to speak with her they would say she is on lunch. They asked me to call 2 different numbers, also it would go straight to to voicemail. they also told me that someone will call me back… Read Full Review

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★☆☆☆☆

“misrepresentation on listing ”

Written on: 24/05/2016 by nlMoran1984 (1 review written)

Bought a car from online auction. Car had a reserve on it but it wasnt met but they made me purchase the car or pay a fine. Listed dents as primary damage. once delivered it was a non runner with engine written off. when complained about it they didnt want to know. Riff off. They always change terms and condition's. they have in house solicitors due to so many people complaining. DO NOT BUY , KEEP WELL AWAY hope someone takes them to court, currently writing to watchdog and the press… Read Full Review

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