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Written on: 26/09/2014 by 188Reyes (1 review written)
PLEASE BE AWARE this shop does not offer refund under any circumstances even if it's for their fault. I was refused refund of a pair of shoes which didn't match the description, despite the fact they made mistake handling it. When went into a shop, I felt the owner of this shop has been physically threatening, raising his voice, forcing me to take back the goods. They have also made some racist remarks about Japanese, calling me Jap (which I overheard when I rang them). I've contacted the… Read Full Review
Written on: 04/09/2014 by blMcCormack426 (1 review written)
I regret even walking into this store. The staff member did not stop talking and seemed angry, agitated and desperate. Most of it was rubbish: his store is the only store worth buying from, the main Doctor Martens shop is a chain, many products are "exclusive" to his store (untrue) the prices are inflated in the chain shops (again, untrue) etc He was a very intimidating, overbearing man who behaved aggressively towards his customers and other staff. Avoid - there are lots of other places in… Read Full Review
Written on: 13/08/2014 by hjVargas1973 (1 review written)
Have a very good range of unusual shoes/boots that you can't get elsewhere, however very dear unreliable, will only buy if I've seen the specific pair in the shop, manager has an excellent line in the brown stuff! … Read Full Review
Written on: 09/07/2014 by HB42 (1 review written)
I recently visited the shop with my two kids on a day trip to London. Shoe shopping for mum isn't their favourite experience, but what a difference the shop makes to that!!! The staff were great with the kids, keeping them entertained, whilst at the same time helping me with the task in hand .. a pair of vintage dms that I hadn't seen anywhere else. We all came away happy, with not one argument!! Definitely taking them back there!!… Read Full Review
Written on: 04/07/2014
Overpriced DM boots which you can find at much better prices in many places. Just walk around nearby Camden shops or go online. Prices quoted in store often inflated. Solovair boots overpriced although much harder to find elsewhere than DM's. Check their web-site before going in store so you have online prices to hand. Read reviews of online service before ordering. Store staff or manager overbearing and too 'in-your-face'. Non-stop talking to get you to buy something and not ask too many… Read Full Review
Written on: 25/03/2013
I ve ordered a pair of doc marteens at britishboots.co.uk on january the 23th. More than one month later i still haven't received anything. I wrotte several emails to ask news but they only answered me when i threatened them to ask to paypal to bring my money back. They told me that my order "should have been sent" at the beginning of february but i never received anything and they never tryed to help me or to keep me informed on the situation. Who am i am to be despised by a such compagny when… Read Full Review
Written on: 14/12/2012 by Graemgn (1 review written)
Just purchased for my wife, was unsure because of two or three reviews, however, recieved invoice via paypal, paid same night, dispatched following day and delivered day after via interlink. First class service, price, quality, a pleasure to deal with. … Read Full Review
Written on: 13/11/2012
I Ordered a pair of vintage Dr Martens boots from Britboot online about a month ago. I then received an email telling me that the boots would be delivered to my home the next day. This was true, as they arrived the next morning, complete in an Original Dr Martens shoebox, with a Dr Martens bag and leaflet, the package also included the shoe polish also ordered and the boots were perfect. Brilliant customer service, brilliant boots. Can't wait to buy my next pair!… Read Full Review
Written on: 17/08/2012 by aniretak (2 reviews written)
First order I placed with britboot company never materialised - goods were not in stock. Second order had been delivered to billing address rather then delivery address - even though I paid for international delivery. Third and final order I placed almost a month ago. I had order confirmation email, money had been taken from my account and that was the last I have heard. Trying to call them is not very useful as they just keep repeating that their internet shop is separate from their shop and… Read Full Review
Written on: 28/06/2012
Hello everybody, Foremost, sorry for my bad english, i'm not english, but i just hope that people could understand my message and won't have the same problem as i had with this shop. Few months ago, when i was visiting London with friends, i bought in this shop my solovair 165 pounds. I asked the price twice and I was told that it is this price. Then, when i returned in France, at home, i searched the shoes i bought on their site and i saw that the price i paid was wrong: i paid 165… Read Full Review
Written on: 15/11/2011 by BritbootCustomer (1 review written)
How difficult is it to put a pair of shoes in a box, put the appropriate address on the box and ship it to said address by courier? Not difficult, but obviously far too difficult for Britboot. A month and a half has gone by and still no sign of my order. Emails have been sent, which occasionally get replied to but the result remains the same. No tracking number is given, no explanation is provided. Calling the shop doesn't help as all they tell you is to contact customer services by email… Read Full Review
Written on: 23/09/2010 by Sean Gaskin (2 reviews written)
I have just made my second online purchase with the British Boot Company and am one satisfied customer. The product might appear to be expensive, but they are apparently hand-made and are definitely of the highest quality and are therefore, very good value for money.
This company (much like that other BBC) is an absolute British institution! As an expat living 12,000 miles away in NZ, it's great to be able to purchase items that remind me of my roots.
I have also found them to be quick to… Read Full Review
Written on: 04/08/2010
Bought a pair of George Cox from British Boot Company back in 2005. Have since bought 2 additional pairs online from their website. Both arrived quickly and were sent with appropriate service with tracking number.
The shoes are of fantastic quality and the selection is unrivaled. Also I think the online service is really good, the shop staff is also very knowledgeable about the shoes they are selling, etc.
The prices are good too, handmade specialist stuff - all made in England - you can't… Read Full Review
Written on: 16/07/2010
I've been so appalled by the service I received from the British Boot Company that I felt compelled to warn others off! Long story short (because the full saga would be a weighty tome filled with great woe and gnashing of teeth), I ordered and paid for a pair of boots in store to be delivered to my home, they never arrived, I have yet to receive my money back. I've spent the last month and a half making phone calls to the British Boot Company to no avail. I've spoken to various staff members… Read Full Review
" Rubbish product and even worse customer service " Read More
" Do not use their online service " Read More
" Great service " Read More
Written by Mrwright11
" Totally rubbish customer service and never next day service " Read More
" Poor service-way to pushy! " Read More