The British Boot Company Reviews - www.britboot.co.uk

Click here if this is your business
★★★☆☆
2.8 / 5
42% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The British Boot Company www.britboot.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Stress free shopping experience”

Written on: 09/07/2014 by HB42 (1 review written)

I recently visited the shop with my two kids on a day trip to London. Shoe shopping for mum isn't their favourite experience, but what a difference the shop makes to that!!! The staff were great with the kids, keeping them entertained, whilst at the same time helping me with the task in hand .. a pair of vintage dms that I hadn't seen anywhere else. We all came away happy, with not one argument!! Definitely taking them back there!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Overpriced and Overbearing”

Written on: 04/07/2014

Overpriced DM boots which you can find at much better prices in many places. Just walk around nearby Camden shops or go online. Prices quoted in store often inflated. Solovair boots overpriced although much harder to find elsewhere than DM's. Check their web-site before going in store so you have online prices to hand. Read reviews of online service before ordering. Store staff or manager overbearing and too 'in-your-face'. Non-stop talking to get you to buy something and not ask too many… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RUDEST. STAFF. EVER”

Written on: 10/03/2014 by AshlyGillespie314 (1 review written)

Went in to buy some doc martens, staff were swearing at customers, making racist remarks. We're not helpful in the slightest. I was not happy with the service at all. Shoes are also way overpriced… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware customers RIP OF!!!”

Written on: 25/03/2013

I ve ordered a pair of doc marteens at britishboots.co.uk on january the 23th. More than one month later i still haven't received anything. I wrotte several emails to ask news but they only answered me when i threatened them to ask to paypal to bring my money back. They told me that my order "should have been sent" at the beginning of february but i never received anything and they never tryed to help me or to keep me informed on the situation. Who am i am to be despised by a such compagny when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Mules ”

Written on: 14/12/2012 by Graemgn (1 review written)

Just purchased for my wife, was unsure because of two or three reviews, however, recieved invoice via paypal, paid same night, dispatched following day and delivered day after via interlink. First class service, price, quality, a pleasure to deal with. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“AMAZING!”

Written on: 13/11/2012

I Ordered a pair of vintage Dr Martens boots from Britboot online about a month ago. I then received an email telling me that the boots would be delivered to my home the next day. This was true, as they arrived the next morning, complete in an Original Dr Martens shoebox, with a Dr Martens bag and leaflet, the package also included the shoe polish also ordered and the boots were perfect. Brilliant customer service, brilliant boots. Can't wait to buy my next pair!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“3rd order and a 3rd dissapointment -should have known...”

Written on: 17/08/2012 by aniretak (2 reviews written)

First order I placed with britboot company never materialised - goods were not in stock. Second order had been delivered to billing address rather then delivery address - even though I paid for international delivery. Third and final order I placed almost a month ago. I had order confirmation email, money had been taken from my account and that was the last I have heard. Trying to call them is not very useful as they just keep repeating that their internet shop is separate from their shop and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aniretak's Response to aniretak's Review

Written on: 23/08/2012

just a quick update. After calling the store and them refusing to talk to me or even look at my order, they finally refunded the money. I was told "they were looking after my boots" - I guess they needed looking after before they went to a good home ;-). Found a cheaper website - so given them a go. We shall see what happens - fingers crossed

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Very disappointed: rip off ?!”

Written on: 28/06/2012

Hello everybody, Foremost, sorry for my bad english, i'm not english, but i just hope that people could understand my message and won't have the same problem as i had with this shop. Few months ago, when i was visiting London with friends, i bought in this shop my solovair 165 pounds. I asked the price twice and I was told that it is this price. Then, when i returned in France, at home, i searched the shoes i bought on their site and i saw that the price i paid was wrong: i paid 165… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Britboot - Mail Order Mishap”

Written on: 15/11/2011 by BritbootCustomer (1 review written)

How difficult is it to put a pair of shoes in a box, put the appropriate address on the box and ship it to said address by courier? Not difficult, but obviously far too difficult for Britboot. A month and a half has gone by and still no sign of my order. Emails have been sent, which occasionally get replied to but the result remains the same. No tracking number is given, no explanation is provided. Calling the shop doesn't help as all they tell you is to contact customer services by email… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Monaso's Response to BritbootCustomer's Review

Written on: 19/12/2011

I bought my ugg boots from uk.uggmall.co and was very satisfied! They are warm and very comfortable and look really cool. It stays dry and warm during wet and snowy weather. They arrived on time and looked fine.Its the best uggs I have ever bought. The best quality for a reasonable price.I love them very much. Highly recommend!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“I have just made my second online purchase with the...”

Written on: 23/09/2010 by Sean Gaskin (2 reviews written)

I have just made my second online purchase with the British Boot Company and am one satisfied customer. The product might appear to be expensive, but they are apparently hand-made and are definitely of the highest quality and are therefore, very good value for money.

This company (much like that other BBC) is an absolute British institution! As an expat living 12,000 miles away in NZ, it's great to be able to purchase items that remind me of my roots.

I have also found them to be quick to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bought a pair of George Cox from British Boot Company...”

Written on: 04/08/2010

Bought a pair of George Cox from British Boot Company back in 2005. Have since bought 2 additional pairs online from their website. Both arrived quickly and were sent with appropriate service with tracking number.

The shoes are of fantastic quality and the selection is unrivaled. Also I think the online service is really good, the shop staff is also very knowledgeable about the shoes they are selling, etc.

The prices are good too, handmade specialist stuff - all made in England - you can't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I've been so appalled by the service I received from...”

Written on: 16/07/2010

I've been so appalled by the service I received from the British Boot Company that I felt compelled to warn others off! Long story short (because the full saga would be a weighty tome filled with great woe and gnashing of teeth), I ordered and paid for a pair of boots in store to be delivered to my home, they never arrived, I have yet to receive my money back. I've spent the last month and a half making phone calls to the British Boot Company to no avail. I've spoken to various staff members… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview