Premier Range - www.premierrange.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Premier Range review”
Written on: 17/05/2013
I have never experienced such appalling service from a supplier before. Splashback ordered 5th April, had to chase three times, each time given excuses about how goods will be delivered soon, and now have been told 'out of stock'. Staff are incapable of keeping accurate records, and are complete failures at corresponding with you once they have your money. And if you dare to challenge their incompetency, you get accused of having attitude! Website is also grossly inaccurate, if you are daft... (read more)
★★★★★
“Have you seen the splashbacks from these people?”
Written on: 20/04/2013 by jones2016
Have you seen the splashbacks from these people? They are unbelievably cheap! We ordered a sample first to test the quality and it wa great. Then they gave us the money off the splashback from the sample. Brilliant. Wanted a Mood one with LEDS but a bit out of our budget! (read more)
★★★★★
“Very good videos on site”
Written on: 13/04/2013
Ordered oven good video on the website telling all about. Was same as video and came quick (read more)
★☆☆☆☆
“waste of time ”
Written on: 12/04/2013
I liked the look of the product, good price that's where the good points end. Hadn't heard anything so I called I was told it was out of stock on back order for two weeks,so i waited. Called again very unhelpful person told me the manager was at the factory didn't know when he would be back, or when stock is expected, the factory is in china. I asked to cancel the order, nothing to do with it being made in china, the attitude of employee was awful. I then get a call to say item will be in... (read more)
★☆☆☆☆
“Don't Waste Your Time, Rubbish Service & Unreliable People”
Written on: 09/04/2013
Called on a Sunday to order a splash back for our kitchen which was being fitted the following week. Cheap price on Ebay, open on a Sunday and said they had an express overnight delivery service available- so seemed ideal. Called and ordered our item, asked about express delivery and were told "the quickest we can get it to you would be Tuesday", I reiterated back to him that as long as it arrived that day and was no later than that it would be fine. We continued with the order, during which... (read more)
★★★★★
“After talking to my wife”
Written on: 06/04/2013 by wifeincharge
After reading the reviews on this site I must say I was reluctant to use Premier Range. But, after talking to my wife we decided that we’d take a punt on them as the prices were so good. (and we all know people are more likely to complain on the internet than praise!) (read more)
★☆☆☆☆
“Rude ”
Written on: 05/04/2013 by Shaf000
Went o purchase a hob extractor hood and double oven. The man that served us did not know anything about any of the products and wasonly willing to check and answer our questions if we were buying? He came across as rude and for that reason we did not buy the oven. He could not even tell us what parts came with the items and could not be bothered to check. (read more)
★☆☆☆☆
“Faulty double oven”
Written on: 03/04/2013 by Tashas (1 review written)
Purchased over £1000 with of appliances. Splash backs are good cooker hood fine oven big no no, 6 months after installation oven overheated stopped working. After 6 months negotiation finally got a new oven as the engineer never turned up. Again 5 months after installation if the same oven exactly same fault. Premier range now saying its out of warranty not there problem. Still waiting definitely reporting to trading standards rip off. (read more)
★★★★★
“Brilliant Service! Would recommend”
Written on: 28/03/2013
After perusing their website, which was really good and informative, I ordered a canopy which was delivered without problems and on time. The original canopy which I ordered was out of stock, but they offered me an alternative - bigger and the same specs - for the same price! I later ordered a clear glass splash back [not fitted] which was delivered a day ahead of schedule. Found them to be most helpful and friendly, and able to assist with enquiries about the products. I would definitely... (read more)
★★★★★
“Island range cooker hood ”
Written on: 20/03/2013 by Kevnorthampton (1 review written)
Telephone ordered lots of help from premier staff delivered on time and it really doe's what it said on the packet !!!! Extremely please and would recommend thanks for the great service (read more)
See next 10 reviews
Showing 1 - 10 of 49 Reviews
★☆☆☆☆
“non existend waranty”
Written on: 15/03/2013 by windacre (1 review written)
where do i begin purchased island hood 7 months stoped working tried to report fault to met by every obstical can not talk to the right person because i can only asume he topped his self with trying to keep up with fixing the sxxx that they sell ive been fitting kitchens for 33 years and can only blame my self for not following the golden rule you only get what you pay for (read more)
★☆☆☆☆
“Shameful Customer Service”
Written on: 12/03/2013
Delivered our hood in a wet box. (since found they had a leak). The hood no longer works, asked for engineer to come out or replacement, they just sent a part. Expected us to fit the part, which included opening up the sealed unit, now fitted it still doesn't work. No reply since. Wont be dealing with again . (read more)
★☆☆☆☆
“no hood as yet”
Written on: 12/03/2013 by sting1977
Avoid this company,I ordered a glass curved hood on the 6th Dec 12 they called up a week later to say it had been damaged in the warehouse bla bla bla and a new one was on order and it will be with you first week of January its almost April a guess what still don't have what I paid for. (read more)
★★★★★
“Black Range Cooker ”
Written on: 02/03/2013 by PaulMartins
Order the Item off eBay which was priced well and it came next day all good 10/10 I am now thinking of ordering a cooker hood :) (read more)
★☆☆☆☆
“AVOID!!!! AVOID!!!! AVOID!!!”
Written on: 28/02/2013 by jstrzesak (1 review written)
3 months waiting for delivery!!! Read the dispatch note please: Date Ordered: Friday 21 December, 2012 The comments for your order are: TNT - To be despatched Friday 1st March for Delivery Monday 4th March Customer service calmly ignoring mails and asking to wait. (read more)
★☆☆☆☆
“Shocking After Sales”
Written on: 25/02/2013
After purchasing and fitting a hob from Premier Range, the hob started to leak gas. We returned this and had it replaced without any problems. We were told to have the new hob fitted and they would refund the fitting charges. I send all the paperwork for the fitting and now they are refusing to pay saying that the gas fitter has charged us too much!! They want to speak to the fitter but the fitter has said that no one has tried to contact him. Tom, the manager there is very rude and... (read more)
★☆☆☆☆
“After Sales Service Appalling”
Written on: 15/02/2013
I bought from this company a 60cm Oven, 45cm Oven and warming drawer, a 5 ring gas hob, cooker hood and glass splash back. I made the 3.5 hour journey from my home to their premises to view the products before I bought. I have to say I love them, they are great and look fantastic. However, within the one year warranty period my 60cm Oven door fell off, the glass has come away and also the fan has started to make horrendous noises. I reported the defect under the warranty to be told that... (read more)
★☆☆☆☆
“Never, No don't do it!!!”
Written on: 11/02/2013
Ordered a cooker hood from this company as it stated 2 in stock only to be told after they accepted my order it was on back order! I inquired to find this will take 2-3 weeks. After 2 weeks inquired again to find it will be another 3 weeks !! Web site still stating they have stock?! I had to cancel the order as this was too late for the kitchen fitters, it has been 10 days now and I still not had a refund. I have called and called the firm only to be told the Mr Simms the only one apparently... (read more)
★★★★★
“Glass splashback cheapest in the uk ”
Written on: 02/02/2013
Found them on amazon selling splashback The prices where for nothing and it came next day all in all OK (read more)
★★★★★
“Very Good”
Written on: 11/01/2013
Order a hood off amazon and it came nextday found them fine and very cheap. (read more)
See next 10 reviews
Showing 11 - 20 of 49 Reviews
★☆☆☆☆
“Poor quality, customer service terrible”
Written on: 05/01/2013
Oct 2010 I purchased a black gloss gas hob along with the matching and very expensive glass cooker hood. Overall both items cost me approx £650. One week after the hob was installed the far right dial loosened and this caused a pain in the !!!! when trying to turn off the gas so for the next 2 years we didn't use this ring. Well up until last month we were on our last useable ring as all the other dials either loosened or broke off completely! This was an extremely dangerous gas hazard as... (read more)
★☆☆☆☆
“DO NOT BUY FROM THIS COMPANY”
Written on: 20/11/2012 by plnbarry (1 review written)
my advice is do not buy from this COMPANY, poor quality and terrible customer SERVICE. this company boasts high quality goods and quality service and delivers NEITHER. i made the mistake of buying a S-Line professional 5 ring black glass gas hob 90cm from premier range and shortly after one year of minimal USE, one of the gas rings (PAN HOLDERS) just exploded and broke completely into two PIECES. after a great deal of hassle and repeated phone calls and emails i was TOLD, i had to submit my... (read more)
Tonysoprano's Response to plnbarry's Review
Written on: 05/01/2013
I had my review removed by this companies request. Because I had commented on the non existent customer service. I would like to thank you for sharing your experience with this company and warning people of your experience. I would like to recommend that you keep an eye on your comment as I mentioned before mine and a considerable amount of other bad reviews appear to have been removed. All I wanted from this provider was a couple of questions answered and if they did I would have gladly purchased what I needed, but as mentioned in a lot in feedback the customer service is non-existent.
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Plnbarry's reply to Tonysoprano's Comment
Written on: 07/01/2013
Thank you so much for taking the time to comment on my review of Premier Range. Yes this company also tried to have my review removed but after much twoing and throwing with supporting emails being sent to the review centre, l managed to get my review re-instated. I would be very happy to hear from any other customers that have also had negative experiences with Premier Range as l am going to take my case further and am collecting evidence from other disgruntled and unsatisfied customers of Premier Range.
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Atomicdev's Response to plnbarry's Review
Written on: 16/01/2013
Hi,
Same thing happened to me. I wrote a truthful review about their awful products and my experience and sure enough Review Center removed it wanting me to supply further evidence in which I did.
They passed my details onto PR but I very much doubt I'll hear from them. Perhaps they could work on their quality of product as I hear of so many people having things go wrong when their products should be highly durable.
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Plnbarry's reply to Atomicdev's Comment
Written on: 17/01/2013
Thank you so much for taking the time to add this comment. the more people that speak up about the awful customer service that PREMIER RANGE give to their customers the more the unsuspecting public will be aware. If anyone else has experienced a similar problem with Premier Range please let me know.
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Anthonyjenkins's reply to Plnbarry's Comment
Written on: 10/02/2013
I just want to thank all 3 of you for commenting. I called their sales line and from the get go the sales person was defensive. The amount of 100% positive review makes you wonder....! In any case I will not be buying from them so thank you sincerely
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★★★★★
“Great stuff good price and nice people on the phone”
Written on: 09/11/2012 by tvmad
We used a thing a called Click and Pick to save some cash coz we were buying exstarctor, hob and oven. Gave us a right bargain and even saved money on the postage. Didn’t seem to effect the delivery either. All up and working in the kitchen now. Does look nice. (read more)
★★★★★
“The staff were polite”
Written on: 04/11/2012 by gary_speed
We visited the showroom to pick up a cooker hood. I like to see what I’m buying. The staff were polite and very helpful and while I was there the Mood Splashback caught my eye. Don’t think I’d ever seen anything like it before so I couldn’t resist it changes colour on a cycle, or you can choose a colour for it to stay on. It looks great in my kitchen and all my mates think it’s cool. (read more)
★★★★★
“Very Good ”
Written on: 30/10/2012
My digital oven is fantastic. Really easy to program and it looks great. Ordering over the internet is easy but not something I have done before I am very happy with this way of shopping. It was very easy to do and there were no problems. My oven arrived the next day and the electric man said it was very to fit. (read more)
★★★★★
“Splashback”
Written on: 27/10/2012 by Galson
Ordered a Floral splashback and it arrived quickly. Posted to northern Ireland no problem. Verry happy with it. (read more)
★★★★★
“Good ”
Written on: 26/10/2012
Ordered hood and hob found them to be very good came nextday (read more)
★★★★★
“Good to deal with”
Written on: 25/10/2012 by theonlineshopper2012
I ordered an item and it came nextday everything went well (read more)
★★★★★
“worked for me ”
Written on: 22/10/2012
Searched the internet looking for a glass splashback and found this on ebay. Had no problem ordering and I couldn’t believe the price. Great proiduct at good value and it arrived the next day (read more)
★★★★★
“Looks A1”
Written on: 19/10/2012 by homeronline
We visited the showroom to pick up a cooker hood. I like to see what I’m buying. The staff were polite and very helpful and while I was there the Mood Splashback caught my eye. Don’t think I’d ever seen anything like it before so I couldn’t resist it changes colour on a cycle and you can choose a colour for it to stay on. It looks great in my kitchen (read more)
See next 10 reviews
Showing 21 - 30 of 49 Reviews
★★★★★
“Bought an extractor hood”
Written on: 19/10/2012 by manumad
Bought an extractor hood – no problems – arrived next day. Looks great in my kitchen. (read more)
★★★★★
“Can’t wait for summer spot on ”
Written on: 19/10/2012
I was looking for a small hob to fit in my camper van. I looked around the internet on camping sites before stumbling across Premier Range. They had a good selection of 30 cm hobs – perfect for what I needed. I ordered and the hob was with me the next day. It runs on LPG and now looks very swish in my home built camper – can’t wait for summer. (read more)
★★★★★
“Not bad”
Written on: 18/10/2012
I bought an A73 cooker hood from Premier Range and, after installation, there was a slight rattle coming from the fan motor. After reading the reviews on here I feared the worst – but I needn’t have. I rang their customer survives and the guy on the end of the phone was very helpful. Within 2 days I had a new part delivered and after installing it the hood worked perfectly. (read more)
★★★★★
“Fair Enough”
Written on: 14/10/2012
Bought a glass splashback from these guys and it was a pretty painless process. I decided I wanted rid of my tiles, so I had a look on line for glass splashbacks – Premier range was near the top of the list, but not sponsored as I don’t trust those links. I must admit I was a bit worried about ordering glass to be delivered, but the prices was so good I thought I’d risk it. Turned up next day, all in one piece – so I needn’t have worried. Went up easily and looks great in my... (read more)
★★★★★
“What’s in a mood ?”
Written on: 11/10/2012 by onthetown
I was looking for something different for my kitchen and I found it at Premier Range. They do a funky little extractor with different coloured LEDs around the base to change the ‘mood’ in your kitchen. Just what I wanted for mine – was quite surprised to find it to be honest! Anyway – I ordered it and it was with me the day after – bonza! The build quality is pretty good and it looks great in my kitchen. (read more)
★★★★★
“Worked fine”
Written on: 11/10/2012
I bought a double oven from Premier Range last week and it’s perfect. I found their site to be very informative and the video that accompanied the listing told me anything I needed to know. I ordered and the oven was with me the next day. After installing the oven it worked fine and I am very happy with purchase. (read more)
★★★★★
“I found them very good”
Written on: 11/10/2012
After buying a second home in France I found myself in need of a new oven for the recently refurbished kitchen. I’d used Premier Range before and thought they may be able to help – but I wondered if the international delivery would be a problem. Well it wasn’t. One quick phone call and my oven was soon winging its way to Brittany. The service and help I received was brilliant – plus the oven looks great and performs well even with the ‘eccentric’ French eclectic supply. Top... (read more)
★★★★★
“Great To use”
Written on: 10/10/2012
I have used this company recently and have nothing but good things to say about them. I ordered a 90cm cooker hood (The A73.9) for my new kitchen. It arrived promptly and in good order. My fitter and I decided that the space we had for it would be better served with a bigger hood – luckily Premier Range’s A73 range also featured a 100c, version. I contacted them and they couldn’t have been more helpful – I filled in a returns form and was sent a new hood in my new size. Safe... (read more)
★★★★☆
“It seems like a different company,”
Written on: 07/09/2012 by Morrig (1 review written)
That most of you are talking about,but with a few misgivings myself,order all items on eBay, all within 3 days delivered.First bought a 90cm glass hob looks great and inexpensive £155 ,fitted two weeks ago and just made base units and had to account for hob liying below 38 mm worktop and lies a bit to proud on worktop but used black silicone to fill gap but still worth it. Second buy was digital oven for £350 and got free delivery not the rather exuberant £35,looks great and used for... (read more)
★★★★★
“Fantastic Service”
Written on: 27/08/2012
Purchased a Hood arrived next as promised, packaged extremely well. However the motor housing was damaged due to the courier mishandling. Contacted Premier Range and an alternative motor unit was dispatched immediately and received next day. Easy to install for a competent DIY enthusiast and very stylish, in my opinion service and products are 2nd to none and would highly recommend this company, contrary to previous reviews. (read more)
See next 10 reviews
Showing 31 - 40 of 49 Reviews
★★★★☆
“I found them the be fine”
Written on: 01/08/2012
My experiences in dealing with Premier Range are very different to many expressed here. Having placed an order with them, after reading the negative postings here, I contacted them to inform them that I would like to cancel my order. They issued a refund very promptly with very little fuss. On reflection, I decided to go ahead and order a cooker hood from them anyway. The hood arrived very promptly and was well packed and looks fantastic. The build quality looks to be fine. When I noticed... (read more)
★★★★★
“This is just a test to prove that anyone can write a...”
Written on: 29/06/2012
This is just a test to prove that anyone can write a review on this site without any proof that they purchased an item from the store they are reviewing. Thank you. (read more)
Francespendle's Comment
Written on: 03/12/2012
I certainly agree. I wonder about all the five star ratings for Premier Range. I wonder if they are all made up. I am more likely to believe the poor ratings, especially with my experience of purchasing a cooker hood.
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Steve657's Comment
Written on: 31/12/2012
Take a look at the Ebay rating and feed back for Premier Range - also on amazon.
It's this place that seems to buck the trend and it's a lot less well regulated than either Ebay or Amazon.
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★☆☆☆☆
“Terrible company with poor customer service”
Written on: 13/04/2012 by DJB14
I purchased a cooker hood from this company on the 5th Feb 2012. I had to pay up front including delivery. At the time I ordered it, they stated it was in stock. Over a week later we were informed it was out of stock and no further information was given despite mailing them. In fact they didn't even bother to respond to the email. We then got informed the reason for the delay was due to quality control issues which were ' out of their control' but our order was now on an urgent back order... (read more)
Guest's Response to DJB14's Review
Written on: 25/07/2012
I had same problem with a fitted splash back which fits truly curved hood range I purchased in February, still not in stock and reason given was always the supplier. I pointed out that it was still available as in stock on website!! When I asked to speak to different departments and senior members of staff I was fobbed off and always given same name... a lot of "Joey's" work in company. Would NOT recommend this company.
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★☆☆☆☆
“Terrible”
Written on: 22/03/2012 by BigDavey (1 review written)
I agree with the other reviewrs. stay away from this company. I ordered a hob & double oven on 5th Feb, it's now 22nd March and still nothing. Like some of the others, they took the money straight away (this started me thinking). I cancelled almost two weeks ago and have still not received any money back. Glad I paid on my credit card. I think I will now chase them to get the cash back on my behalf. The customer service is terrible. It sound like they are sitting on the toilet or... (read more)
Bigdavey's Response to BigDavey's Review
Written on: 20/05/2012
Just an update, I did eventually get my money back on 24th March but only after many phonecalls to their Customer Services (who also agreed that their service was terrible). I had to threaten them with going to the Police & I also got VISA involved.
If you do want to buy from this company make sure you use a CREDIT CARD or I think you will lose your money.
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★☆☆☆☆
“Premier range product”
Written on: 19/03/2012 by chillair (1 review written)
Be awair of wery long delivery time.It takes 4 to 6 weeks to arive!!! Ordered twice-newer agane,some exuses as usual...Also asked to pay extra for dellivery after 4 weeks time since payed form product included dellivery price... (read more)
★☆☆☆☆
“Switches don't work, and they refuse to refund”
Written on: 16/02/2012
The look of the cooker hood I bought was first class. However, the control buttons did not stay in position when released, so the fan only worked if you kept holding the button in. I was sent a replacement button assembly which I couldn't fit as it was a soldered part, so I sent the hood back for repair. Premier Range then informed me that I had voided their warranty because the plug had been removed. The plug was removed as my electrician hardwired the appliance in; a common practice, and... (read more)
Hyiko's Comment
Written on: 19/11/2012
How I wish I'd read this sooner...
PREMIER RANGE COOKER HOOD H76 10S
Bought this hood online direct from Premier. Installed by professional fitter and looks fantastic. A couple of days in and discovered the hood was intermittently switching itself on.
Phoned Premier who suggested the touch control panel could be faulty and another would solve the problem. To flag up a problem with Premier you must fill in a lengthy online form and they get back to you. Premier stopped being helpful at the point at which I said the hood had been hard wired into the kitchen. Premier say that removal of their plug VOIDS the warranty. They require PHOTOGRAPHIC PROOF that the plug is still attached to the unit or any repairs are at your cost.
This neatly absolves them of any further claim on the warranty. I imagine many people would install the hood in the same way not wishing to have an unsightly plug or wire on display around the hob area, so beware. Take photos of the plug before you install it. Do not remove the plug. Or better still avoid this company altogether. Their customer service leaves much to be desired.
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★☆☆☆☆
“I would AT VERY LEAST advise you to steer very clear...”
Written on: 01/02/2012 by justinblyth (2 reviews written)
I would AT VERY LEAST advise you to steer very clear of this company. To add to the existing negative reviews here, I have had an awful experience with them and have found my product to be grossly mis described and of terrible quality. I purchased a black curved angled cooker hood for a family friend. It looked very stylish and viewing the video on their website was automatic opening and looked very well made. When my fitter opened the cooker hood to fit into my friends kitchen I was... (read more)
Justinblyth's Response to justinblyth's Review
Written on: 03/02/2012
We now have other information regarding this company will post this asap as with my solicitors and trading standards at the moment! Thanks for all your emails I await your negative review here regarding this company
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★☆☆☆☆
“All you need to know is that I had to get the bank...”
Written on: 30/12/2011 by M0nkeyb0Y
All you need to know is that I had to get the bank involved to recover the money for the item that wasn't delivered, that's how dodgy this company is. I ordered a cooker hood from the website, which indicated the item was in stock. The money was immediately taken from my account. Delivery was never made despite my repeated emails and phone calls over a period of weeks. I got fed up with the shambolic nature of the way the order was being dealt with (and/or being lied to) and cancelled the... (read more)
Guest's Response to M0nkeyb0Y's Review
Written on: 24/01/2012
I agree they are an absolute NIGHTMARE.....they are definition of DODGY dealers. We ordered several items from them, for out flat - arrived damaged & late, no refund & rude staff.
Burnley Football need to think again seriously!
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Guest's Response to M0nkeyb0Y's Review
Written on: 10/06/2012
Do not order anything from this company, we ordered an oven from them in February 2012. We were told it was out of stock but if we pay and order online it will only take two weeks the money taken out of the account and after many calls we received a damage oven in May. We sent the oven back have been trying to get our money back since then it is now 10th June. We made many phone calls and dealt with many rude staff who promise to call back but never do. We are now in the process of writing to them and report to the Ombudsman.
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Allsortsoneshop's Response to M0nkeyb0Y's Review
Written on: 26/09/2012
Well I was going place an order of £1400.00, now after reading the comments i go to a company that i know and trust, also found out the warranty is for only 12 months and imagine the costs for parts
after.
if the led lighting goes in one the hoods it's easy £20-£30.
I AM GLAD I READ THE REVIEWS.
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Avisryder's reply to Allsortsoneshop's Comment
Written on: 03/11/2012
Well , thanks to all of you. I loved the look of the products and it's a first class website beautifully done. But after reading this I wouldn't trust them at all. Many thanks, you have saved me money and time.
Very glad I came on here.
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Logickitchens's reply to Avisryder's Comment
Written on: 19/01/2013
So glad I read these reviews, I'll stay away from this company also. Good prices and web site fools you into thinking the products and service are of equal quality. Thanks for the reviews.
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★☆☆☆☆
“Gas Hob”
Written on: 23/07/2011
Bought a gas hob from this company, it was fitted by a Corgi engineer, and worked fine for 8 months. Then one of the knobs broke, leaving the gas escaping from the hob. We had to isolate the gas to switch the supply off. Contacted \"Customer Service\" who said we had to PROVE it was fitted by a Corgi Registered fitter, As we cannot find the invoice we told them that it was nothing to do with the installation it was the product. They are not interested, using his as there get out clause. To... (read more)
Guest's Comment
Written on: 06/02/2012
Looking at this article I actually thought I had written it myself. The exact same thing has happened to me . Because I did not produce my fitters details in 3 days they closed the claim .Thats ok though as Trading Standards have told me to sue them for a replacement and all relevant costs. I will pursue this to the bitter end as they are rude and arrogant.
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Alexpea's Comment
Written on: 09/02/2013
Thanks for the reviews. I have been taken in by the website, the products look great,and although i hadn't purchased I have made three enquires. Each time I was dealt with by a totally rude member of staff. I ignored this because ..against my better judgement i told myself the product was what I wanted -they needed to perhaps offer sales training to their staff, however after making a final call today prior to placing the order that i had been perusing for the last 3 months I again spoke to a rude member of staff, I decided to look at reviews ... and I am glad I did.. CDA do very similar product havent read the reviews yet but Goodbye premier, I don't need the hassle or headache!!