Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.7 / 5
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Latest Reviews

★★★☆☆

“Disappointing outcome”

Written on: 24/04/2016 by CollinMcDaniel20 (1 review written)

I ordered an orange toughened glass splash back for new kitchen on 11 March but unfortunately when on 16 March it arrived there was damage in one corner with splinters of glass loose. I phoned the sales team immediately and received a good and polite response. A replacement was ordered on receipt of photos showing the damage. On the 21 March a replacement splash back was ordered and again this arrived damaged to one corner also. Spoke to the sales team immediately and explained my… Read Full Review

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★☆☆☆☆

“Terrible Company to deal with”

Written on: 09/04/2016 by surplusoutdoors (1 review written)

What a shame, took me 2 months to get a refund from this company, ordered on February card issuer refunded me April ! it looks so good up front, but products were very poor quality and customer service worse than terrible, States "shop with confidence" "no quibble money back guarantee" - this is not the case, they make it very difficult for you to return items, cost me money to return the goods and still had to get a charge back through my card issuer as they were ignoring my emails for a… Read Full Review

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★☆☆☆☆

“Nothing premier about them”

Written on: 08/04/2016 by AveriPeterson481 (1 review written)

What a joke, ordered splashback..great. Wanted table savers to match out of 3 two were damaged, then the last two they sent hasn't been finished well, it looks rushed with paint on top I can't get off. I give up. When I rang to sort it out he told me my order would be on its way. The end of following week it was only just being done, he gave me attitude saying if I wanted a refund I would send back the one I had at my cost, practically shouted at me. I really would consider your options… Read Full Review

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★★☆☆☆

“Misleading website - Questionable business practice”

Written on: 31/03/2016 by PhilipCollyer (1 review written)

February 2016 The colour of a glass splashback ordered from Premier Range was distinctly different from the screen image despite the accurate colour rendition of my computer monitor. This was disappointing and I decided to return it since Premier Range’s website suggested this would be straightforward with headlines such as “Don’t like the colour? No problem” and “No quibble 14-Day money back guarantee” Having checked their video concerning ‘Returns’ prior to placing the order… Read Full Review

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★☆☆☆☆

“burning motor on extractor fan”

Written on: 08/03/2016 by wgCobb200 (1 review written)

purchased in January , yesterday burnt out. called to be told I had to return it for repair in its original box !!!!nothing at all on website stating return to base and now claims they sent me that after I bought it , they didn't, I would stay well clear of mr deggs lot here and purchase from some one you can trust… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 29/02/2016 by CampbellBoone157 (1 review written)

Ordered item 2 weeks ago. Money taken straight away!!!!! After several rude telephone calls to them 2 weeks later still no product. Not even made yet... despite 7-10 day order time...asked for refund as order not even started yet..... will await refund.......they happily hang up on you aswell,very rude… Read Full Review

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Truthteller16's Comment

Written on: 08/04/2016

Totally agree similar issue

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Nicoladm's Comment

Written on: 18/04/2016

Hi yep me too! Awaiting my order of 3 glass personalized chopping boards . i was sympathetic to the flood story, moving location and loosing a machine as it broke, but when i see they are still advertising these boards on Ebay, and saying it will be made 5-8 days, it made me very angry!
Apparently my chopping boards have been seen!!!! ...but alas then chipped in packing. They were promised last week, needless to say they didn't arrive. I did receive an email after i made 3 angry of calls, but i had requested a phone call. To me an email was a cowards way out . A personal call would have been much more professional and polite. and so the saga continues........

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Traceydavies's Comment

Written on: 16/04/2016

I'm having a similar issue with a splashback I've ordered - printer problems they're telling me! They've even used the floods back in December as an excuse !!!

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★☆☆☆☆

“Exploding Gas Hob”

Written on: 15/02/2016 by 152Rose (1 review written)

I purchased a Gas Hob first one was faulty so I went to their warehouse and exchanged this as my expense. The Hob was installed and work but yesterday the Hob Glass exploded while I was cooking. When I asked Premier if this was covered I got a long explanation about 6 months the glass could not have been defective and the product work does it not? The product glass top is integral in the products features and is unsafe to use with a shattered glass and told them that they should know better… Read Full Review

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★☆☆☆☆

“Be Warned !!!”

Written on: 15/01/2016 by johannesx79 (1 review written)

We purchased an extractor unit from Premier Range. The purchase and delivery was fine. The first item arrived damaged and was exchanged by the company with no issue. We then purchased a different unit, which we preferred the look of. The first one was then returned to Premier Range through their RMA process. The item was received by them on the 11 Nov 15. Despite numerous telephone calls with the customer services department and sent emails the refund has still not been processed. After… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 02/12/2015 by Henryaq1976 (1 review written)

ORDERED SPLASHBACK FIVE WEEKS AGO.STILL WAITING.WENT ON TO AMAZON ORDERED SAME SPLASHBACK.CAME WITHIN THREE DAYS...WHERE FROM... PREMIER RANGE...SEEMS ODD TO ME...WHY COULDNT THEY SAY ORDER IT FROM AMAZON… Read Full Review

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★☆☆☆☆

“absolutely gutted and let down”

Written on: 28/11/2015 by IcingOccasions (1 review written)

Bought not one but two premier rangmasters. Sold to me as able to use LPG. Both fitted and checked over by qualified gas fitter registered by corgi. I am out in the ccountryside and no natural gas. assured these ovens useable for LPG. Sadly after having them fitted and only 2 months into sale We started to use them as we had been away from home in usa. They don't hold flame. they keep going out, they burn everything even on number 1, representative told me they don't even trial them on… Read Full Review

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★☆☆☆☆

“Do Not Use This Company. !!!!!!”

Written on: 23/11/2015 by DevonLawson196 (1 review written)

Ordered splashback, was told 5 day delivery. Payment was taken immediately. After waiting 4 weeks for the splashback & receiving excuse after excuse from various staff members as to why we hadn't received it, everything from the ink broke, backlog of orders, it's been despatched (but it hadn't ) we decided to collect the item ourselves even though we had paid £10 for delivery. Collected the item on 2/11/15. We were shown our splashback to confirm it was ok, but it was the wrong design so we… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!!!!!!!”

Written on: 20/08/2015

We ordered a ceiling extractor fan which arrived with perfect packaging. After opening it up we found it to be damaged and looked as if it had been installed before. The company point blank refused to take it back or give us a refund/ replacement as we were slightly out of the 14day return period. Absolubtely disgusting service we feel robbed. Avoid at all costs!!!!!!!!! Wish we'd seen all the terrible reviews first before even entertaining purchasing from them… Read Full Review

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★☆☆☆☆

“ Very bad/dangerous product. Equally bad customer service.”

Written on: 12/06/2015 by krowman (3 reviews written)

the first one of these Premier Range glass hobs that we had shattered into a million pieces after 2 years of use. We called costumer services to tell them what had happened and that on the corner of the hob was a 'Lifetime Guarantee' statement as obvious as the Premier Range logo on the other corner of the hob. We spoke to a very rude person on the phone who gave a lot of excuses as to why it wasn't a faulty product, including stating that the lifetime guarantee meant 'for the colour and not… Read Full Review

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★☆☆☆☆

“Don't buy from them”

Written on: 04/06/2015 by Moattard (1 review written)

I think Premier Range are an awful company to deal with. They're great with sales and with general queries, but they don't keep you informed of deliveries or if you're item hasn't come in yet and they don't respond to complaints. I wanted an island cooker hood. It stated out of stock online. I emailed the company, they replied within half an hour, saying it would be in the following week and dispatched the week after - great, I thought! The week it was due to be delivered to me, I hadn't… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM!!!!”

Written on: 03/06/2015 by Journey392 (1 review written)

They may be cheaper but do not be fooled! I had to compromise on two items as they did not have it 'in stock'. They say when they think it will be in but ten don't bother letting you know the situation. You will have to do all the chasing! When they finally end up delivering, they deliver to the wrong number on a different street!!! Definitely will not be using them again and would advise against buying from them. Their customer services is poor, even the manager would not even apologise for… Read Full Review

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★☆☆☆☆

“Don't buy from them”

Written on: 09/05/2015 by Freddy415 (1 review written)

Bought a hob and fan. The lighter broke in a matter of months. I alerted them within the warranty period. No response from them at all. Then the hob started giving us electric shocks. After 4 more emails, they finally responded, waiting till outside the warranty period so that they could refuse to do anything for me. Useless… Read Full Review

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★★★★★

“Very good”

Written on: 02/05/2015 by May356 (1 review written)

I found a Premier Range to be very good item was delivered prompt well done Premier Range… Read Full Review

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★★★★★

“Premier Range exchanged it no problem”

Written on: 02/05/2015 by Pearsonzk459 (1 review written)

I had a problem with my hood as it was the wrong size, builders fault, and Premier Range exchanged it no problem. I’ve seen people complaining about returns but it really is very easy if you can be bothered to read the Terms and Conditions properly… Read Full Review

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★★★★★

“sparkle glass gas hob”

Written on: 02/05/2015

Ordered this despite negative reviews of the company. Spoke to technical team with a query who answered my question well. Delivered on time,looks fantastic and feels good solid construction. Cannot wait to have it fitted. For those doubters please note that this is a certified Google shop so if you register your order with Google and cannot resolve any problem with the company yourself then Google will resolve it for you and you have up to £1,000's worth of protection… Read Full Review

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★★★★★

“galaxy splashback”

Written on: 29/04/2015 by Fayersfamily (1 review written)

Nervously ordered this product as we couldn't believe the price. It didn't arrive the next day (although delivery was 2-3 working days)and we couldn't find it on the tracking system . We emailed at 6.30 a.m by 7.30 a.m we had a reply and the splashback was with us by lunchtime. It is stunning the pictures do not do it justice as they don't pick up the multitude of colours that twinkle as you pass!! great quality and premier range customer service is superb. Many thanks it has finished our new… Read Full Review

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