Written on: 19/04/2012 by MikeG44 (1 review written)
I ordered a Fender GDEC 3 Thirty amp from Imuso and had it delivered to their Molesey warehouse for collection. It was delivered and collected in the promised time and was well packed. After trying the amp out for a couple of days I decided it wasn't for me. When I phoned the guys in the office they could not have been more helpful, suggesting I take the amp back to them to avoid return postage and insurance to Germany. After I left the amp with them, the full cost was refunded to my card... (read more)
Written on: 21/12/2011
Ordered a Vintage V1400n Thursday and took delivery on Friday as next day delivery came as standard. As I was out on a works xmas party I was uanable to open the box until Saturday, when I opened the box eager to try my new all solid wood bargain out I was a bit gutted to find a scratch next to the first fret. I tried to ring Imuso to sort a replacement but the office hours are mon-fri. I then came across a couple of review sites and after reading quite a few negative reviews started to... (read more)
Written on: 08/12/2011 by qzmbq9 (1 review written)
I then rang Imosu to let them know the problem and they simply did not want to know. They appear not to understand distance trading laws much less comply with them. As far as they are concerned, what happens to the kit once it off their hands is nothing to do with them whether or not its new piece of kit or not... They basically gave me only one option which was to send the faulty module to them and they in turn will send it to Alesis. They said the turn around on this was up to 4 weeks.... (read more)
Written on: 23/11/2011 by AndrewLennon (1 review written)
I had been looking for a new electric guitar for a while and had tested one similar in a shop and found good reviews for the Ibanez GSA60. When googling it in shopping, IMuso was one of the tip hits and I found their website extremely easy to access and order. Not only was there a great selection, but the slightly more uncommon Ibanez in Red, which I couldn't find else where for a reasonable price. And on top of the excellent guitar, they even threw in a free gig bag and strap, two extremely... (read more)
Written on: 26/10/2011
Read the good and bad reviews, made a point of ringing, before ordering to check on availability and delivery date. Imuso staff very polite, they hadn't got the amp in stock (not obvious from web site) and needed to ring supplier for more info. They rang me back promptly with a delivery date - which was four working days from my order. (Other web sites offering same product allow between 5-10 working days.) I made the order online last Friday am. On Tuesday morning the staff rang me to say... (read more)
Written on: 20/10/2011
The delivery was on time, it's been five labour days for my guitar to arrive to Spain, I think it's ok. I had a problem with my tracking number, I wrote them and had a fast answer. They seem to be very helpful, I certainly did receive a very good treatment. The guitar I bought is perfect (Hagstrom Viking Deluxe), without any damage or flaw, it was very well packed. If I had any objections it will be the price, I've seen the same guitar cheaper (and including case!) here in Spain, but not... (read more)
Written on: 16/10/2011 by Alchobusker (1 review written)
I've used imuso for strings & peddles before, so I knew they were a name I could trust. The day after I placed my order, they gave me a call to say the amp was out of stock & gave me a date when they should have it. I have used other sites where you're left waiting, so this was a welcome surprise. As the date got closer, I gave them a call to check on progress. They reassurred me & sure enough both the bass and amp arrived on the day they said. My order was expertly packaged so that it... (read more)
Written on: 11/10/2011
I had been waiting for over a month to receive a Yamaha CP33 stage piano from another Surrey based music shop, they kept telling me my board was in transit coming across Europe and that the Germans have a number of public holidays in September which could hold things up...things were held up and after a month I jumped ship and approached Imuso - they were baffled as to why I'd been kept waiting and within 3 days of my initial enquiry a lovely Yamaha stage piano had been delivered to my door,... (read more)
Written on: 12/05/2011
Exactly as 'in the tin'' using a common saying for a TV advert . Easily the best price when compared to many other competitors in some cases £300 less . The deal I asked for was given .
They said delivery was next day and that's what I got . The only critique, which is very minor is they could have done better with the e-mail confirming the order was placed , as this was not concise I needed to ring .
them to confirm . I did and got a good response
Written on: 28/04/2011
You really find out the real quality of a customer service when you have to sort out a problem.
If you enjoy a bit of a risk so iMuso is the right place for you.
Instead, if you are looking for a reliable service and even the most basic customer care then look elsewhere.
The description "In Stock - Next Day Delivery" is nothing more than a bet. I ordered the guitar in a Sunday, they timely took the money the next day at 8.11am, so I was expecting the guitar to be delivered at the latest on... (read more)
Written on: 05/04/2011 by mindspike (1 review written)
Had been looking for new acoustic guitars for some time and noticed that the range I was interested in (Vintage, VEC1500n and v1700n) were available from imuso at very competitive prices.
I phoned to ask for more information on the products and they immediately went to look at the guitar in order to answer my question. I also asked about the possibility of visiting them to try before buying (as they're not too far from where I live) and they were more than happy for me to do that.
On the... (read more)
Written on: 01/04/2011
After initially reading a few reviews here and there I was unsure about ordering my guitar through imuso. One reviewer said he was still waiting for a guitar to be dispatched that he was told was in stock (most likely through the website). So instead of taking any chances I rang them up and spoke to a nice lady who told me there was one left. I went through the buying process online and had no problems (would have preferred payment via Pay-pal but we can't have everything I suppose) and it... (read more)
Written on: 03/03/2011
I initially used imuso.co.uk to purchase a Zoom HD8 hard disk music recorder. This was the only site at the time that had this product in stock and at a fair price. The hard disk recorder arrived on time and is a very useful piece of gear.
Recently I purchased a Paul Gilbert signature flanger pedal made by Ibanez. In addition I needed two spare PSU's for other pedals I own. These products came the next day as expected.
I strongly recommend using imuso.co.uk. They do not have every product... (read more)
Written on: 18/01/2011
Great service. The guitar I wanted was not in stock. I wrote and asked how long it would be until they had some more and received a reply within 5 minutes. Placed and order and received a phone call letting me know the item was in stock, confirming that I still wanted it before they took the payment. Item shipped that day and arrived on time as per the courier service I'd paid for. Excellent company, would happily use again and recommend to anyone in need of some music gear. (read more)
Written on: 13/12/2010 by lellybean19 (1 review written)
Ordered for Christmas gift. Came the next day as promised even in horrendous weather conditions that brought Scotland to a standstill - it got here! Excellent, competitive price. Couldn't ask for more. Would thoroughly recommend!!! (read more)
Written on: 07/12/2010
A brilliant product for the lowest price I could find, next day delivery - excellent! (read more)
Written on: 06/10/2010
VERY GOOD SERVICE. oRDERED TUES PM IT ARRIVED BY COURIER BEFORE 10AM NEXT DAY.Was well and saftley packaged. Havent tried it yet as its a present for my son but seems good value for a well known brand. (read more)
Written on: 10/09/2010
I was looking around for a new Les Paul and everyone has the Epiphone Les Paul Standards at the same price, but these guys were also giving away a free hard case and guitar cable.
I ordered it late Monday night and it arrived at 10.27am on Wednesday morning.
Well packed as it was in its case already.
The site is okay and easy enough to use, although I have noticed that they have changed the search since I bought my guitar.
Can't comment on after sales as i haven't needed any yet.
Written on: 09/09/2010
I have used Imuso regularly, and always found them to be very competitive on price, although they have recently moved to free postage only on items over £200. They have been totally reliable, and delivered next day. They are also very good on telephone support. (read more)
Written on: 16/07/2010
I purchased a USB mixer as best price I could find for unit was on the site.
The website was easy to use, I couldn't fault the service I have recieved for this purchase & I will definately use them again.
Written on: 14/07/2010 by AnthonyHook (3 reviews written)
Purchased my new Les Paul through iMuso on the Sunday night, received an email confirming my delivery date shortly after and on the Tuesday it was delivered. The actual model I wanted was out-of-stock, but a slight more expensive model was in stock.
Packaging was perfect and item was in great condition.
I found the site simple enough to use, although it did get quite confusing when I had so many guitars to choose from! Overall a nice simple web purchase. (read more)
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