iMuso www.imuso.co.uk

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Reviews (22)

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★★★★★

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“Order and refund on Fender amp”

Written on: 19/04/2012 by MikeG44 (1 review written)

I ordered a Fender GDEC 3 Thirty amp from Imuso and had it delivered to their Molesey warehouse for collection. It was delivered and collected in the promised time and was well packed. After trying the amp out for a couple of days I decided it wasn't for me. When I phoned the guys in the office they could not have been more helpful, suggesting I take the amp back to them to avoid return postage and insurance to Germany. After I left the amp with them, the full cost was refunded to my card... (read more)

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“Poor service? NOT TODAY!!!”

Written on: 21/12/2011

Ordered a Vintage V1400n Thursday and took delivery on Friday as next day delivery came as standard. As I was out on a works xmas party I was uanable to open the box until Saturday, when I opened the box eager to try my new all solid wood bargain out I was a bit gutted to find a scratch next to the first fret. I tried to ring Imuso to sort a replacement but the office hours are mon-fri. I then came across a couple of review sites and after reading quite a few negative reviews started to... (read more)

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“Imosu - poor poor service”

Written on: 08/12/2011 by qzmbq9 (1 review written)

I then rang Imosu to let them know the problem and they simply did not want to know. They appear not to understand distance trading laws much less comply with them. As far as they are concerned, what happens to the kit once it off their hands is nothing to do with them whether or not its new piece of kit or not... They basically gave me only one option which was to send the faulty module to them and they in turn will send it to Alesis. They said the turn around on this was up to 4 weeks.... (read more)

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★★★★★

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“praise for iMuso- excellent website”

Written on: 23/11/2011 by AndrewLennon (1 review written)

I had been looking for a new electric guitar for a while and had tested one similar in a shop and found good reviews for the Ibanez GSA60. When googling it in shopping, IMuso was one of the tip hits and I found their website extremely easy to access and order. Not only was there a great selection, but the slightly more uncommon Ibanez in Red, which I couldn't find else where for a reasonable price. And on top of the excellent guitar, they even threw in a free gig bag and strap, two extremely... (read more)

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“Vox vtx amp 150 - excellent price and excellent service”

Written on: 26/10/2011

Read the good and bad reviews, made a point of ringing, before ordering to check on availability and delivery date. Imuso staff very polite, they hadn't got the amp in stock (not obvious from web site) and needed to ring supplier for more info. They rang me back promptly with a delivery date - which was four working days from my order. (Other web sites offering same product allow between 5-10 working days.) I made the order online last Friday am. On Tuesday morning the staff rang me to say... (read more)

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“Excellent, quick and nice people”

Written on: 20/10/2011

The delivery was on time, it's been five labour days for my guitar to arrive to Spain, I think it's ok. I had a problem with my tracking number, I wrote them and had a fast answer. They seem to be very helpful, I certainly did receive a very good treatment. The guitar I bought is perfect (Hagstrom Viking Deluxe), without any damage or flaw, it was very well packed. If I had any objections it will be the price, I've seen the same guitar cheaper (and including case!) here in Spain, but not... (read more)

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“Excellent customer service”

Written on: 16/10/2011 by Alchobusker (1 review written)

I've used imuso for strings & peddles before, so I knew they were a name I could trust. The day after I placed my order, they gave me a call to say the amp was out of stock & gave me a date when they should have it. I have used other sites where you're left waiting, so this was a welcome surprise. As the date got closer, I gave them a call to check on progress. They reassurred me & sure enough both the bass and amp arrived on the day they said. My order was expertly packaged so that it... (read more)

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“Imuso to the rescue”

Written on: 11/10/2011

I had been waiting for over a month to receive a Yamaha CP33 stage piano from another Surrey based music shop, they kept telling me my board was in transit coming across Europe and that the Germans have a number of public holidays in September which could hold things up...things were held up and after a month I jumped ship and approached Imuso - they were baffled as to why I'd been kept waiting and within 3 days of my initial enquiry a lovely Yamaha stage piano had been delivered to my door,... (read more)

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“Exactly as 'in the tin'' using a common saying for a...”

Written on: 12/05/2011

Exactly as 'in the tin'' using a common saying for a TV advert . Easily the best price when compared to many other competitors in some cases £300 less . The deal I asked for was given .

They said delivery was next day and that's what I got . The only critique, which is very minor is they could have done better with the e-mail confirming the order was placed , as this was not concise I needed to ring .
them to confirm . I did and got a good response
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★☆☆☆☆

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“You really find out the real quality of a customer...”

Written on: 28/04/2011

You really find out the real quality of a customer service when you have to sort out a problem.
If you enjoy a bit of a risk so iMuso is the right place for you.
Instead, if you are looking for a reliable service and even the most basic customer care then look elsewhere.
The description "In Stock - Next Day Delivery" is nothing more than a bet. I ordered the guitar in a Sunday, they timely took the money the next day at 8.11am, so I was expecting the guitar to be delivered at the latest on... (read more)

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★★★★☆

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“I purchased a USB mixer as best price I could find for...”

Written on: 16/07/2010

I purchased a USB mixer as best price I could find for unit was on the site.
The website was easy to use, I couldn't fault the service I have recieved for this purchase & I will definately use them again.
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“Purchased my new Les Paul through iMuso on the Sunday...”

Written on: 14/07/2010 by AnthonyHook (3 reviews written)

Purchased my new Les Paul through iMuso on the Sunday night, received an email confirming my delivery date shortly after and on the Tuesday it was delivered. The actual model I wanted was out-of-stock, but a slight more expensive model was in stock.

Packaging was perfect and item was in great condition.

I found the site simple enough to use, although it did get quite confusing when I had so many guitars to choose from! Overall a nice simple web purchase. (read more)