Solitair Singles Holidays Reviews - www.solitairhols.co.uk

★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Avoid unless want to holiday alone or in a small group”

Written on: 24/06/2017 by torchwood1234 (1 review written)

I booked a holiday with this company in January , 10 days before I was due to go it was cancelled , I was offered two alternatives I asked how many were booked on the cheaper one, I was told 8 women and 2 guys , on arrival just 8 guys including me, so a stag week, if I had known would have got a refund . We met up with a woman who was booked on another solitaire holiday,different hotel she found herself alone at her hotel, hardly a group holiday. Our rep even told us she was getting fed up of… Read Full Review

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Moe52's Response to torchwood1234's Review

Written on: 27/06/2017

hia,im going to the olympos on the 17th of july,i have rang solataire four times to see how many people are going and they tell me a different amount each time,i`m getting nervous now thinking i am going to be on my own,how was the hotel?.

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Torchwood1234's reply to Moe52's Comment

Written on: 27/06/2017

I wrote a review of the hotel on TripAdvisor the hotel is fine nice pool but the owners an elderly couple are in your face all the time watching your every move, , not allowed to bring any food or drink in. The hotel is exclusive to solitaire so if only you will have the whole place to yourself, good luck, I suggest you get the numbers in writing, Irecorded a call in case on my own so could prove what I was told

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Moe52's reply to Torchwood1234's Comment

Written on: 27/06/2017

ok,thanks for getting back to me.

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★☆☆☆☆

“Awful company not to be trusted”

Written on: 21/06/2017

I booked a holiday in 2016 for May 2017 with Solitaire Holidays at The Bronze Hotel at Olu Deniz in Turkey. The booking was for a holiday with other single travellers, in the event there was only 1 other person for a few days from Solitaire and the remainder of the time I was on my own. I was not informed prior to the holiday that this would be the case. Shortly after booking my holiday last year I noticed my weeks had been removed from your site, I called queried why, was assured that… Read Full Review

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Torchwood1234's Comment

Written on: 24/06/2017

I was at the other Olu Deniz hotel (Olympus last month) , we met up with the one lady booked in to the Bronze by Solitaire , the poor woman was there on her own on a group holiday ??!! , lucky she knew someone who was at the same resort part of her week . Our group consisted of 8 guys so a stag week ..lol

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Moe52's Comment

Written on: 26/06/2017

I,m going to the Olympus next month,I have rang solitaire 4 times asking how many people are booked on the holiday only to be told a different amount each time,i'm getting nervous now,it's not looking good,how was the hotel?.

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★☆☆☆☆

“Don't book with this company you'll be very disappointed”

Written on: 21/05/2017 by Jaquelineh239 (1 review written)

I was due to go on my first ever since traveller holiday. This is a big move for me. I booked a holiday to Tenerife for the first week in june 2017. Today I was told there are not enough people going (12) so the holiday is cancelled just like that.i've booked time off work, booked holiday parking and insurance.please don't use this company they are unprofessional and will let you down. If you are going on holiday on your own you need to know you can rely on the company you are going with… Read Full Review

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Jean35's Comment

Written on: 28/05/2017

I have had 2 holidays cancelled with Solitair, they first time they wanted to give me a credit note. The most recent one they cancelled on May 3rd, when I was due to travel on May 16th. They sent me a statement of the money they were refunding me and had deducted £13 cancellation fee. I was livid as I did not expect to be charged for them cancelling my holiday and told them so. They then sent me a revised statement with the correct amount, but no apology. I managed to book a holiday with another company (Solos) for the same dates and there was another traveller who had also had two holidays cancelled by Solitair.

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Fikilela's Comment

Written on: 02/06/2017

JeanHow terrible.
I find it unbelievable that a so called reputable company can treat customers like this!
You must publicise this experience as widely as possible to warn others.

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Fikilela's Comment

Written on: 02/06/2017

How terrible.
I find it unbelievable that a so called reputable company can treat customers like this!
You must publicise this experience as widely as possible to warn others.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 18/03/2017

I am only recently single and using Solitair Holidays was my first toe in the water for single holidays. I chose a short break over the Christmas period. I would never, ever recommend them. It was like a meat market with men there that go for one reason only. There were women there that make it easy for them. As soon as they had paired up for a short fling, the other people were ignored. One woman was in tears because she felt so lonely and ignored. The rep was a waste of space and treated the… Read Full Review

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★☆☆☆☆

“Cheap for a reason”

Written on: 06/02/2017 by martinfrench (1 review written)

I phoned to book a holiday a few years ago and they didn't give accurate information about the male/female group mix and the number of people going. I found this all out later when a friend phoned up to book. All I can say is beware and book at your own peril… Read Full Review

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★☆☆☆☆

“INDIA ”

Written on: 09/01/2017 by Hickeyae161 (1 review written)

My holiday/disaster to India in March 2016 has really unnerved me and I have lost all confidence in this company. After sending more than one letter to them I have heard nothing and they have blocked me from their web sight. Not even a confirmation of the receipt of the letters. I am reluctant to let this lie as it was my dream holiday. A birthday present. This is advertised as a caring company that looks after its customers… Read Full Review

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Donmck's Comment

Written on: 25/01/2017

County Court `Small Claims Track'. After letters, from Solicitors of the Direct Line Group, my household insurers. I proceeded with a claim and won half the cost of the holiday. Solitair did not even appear for the hearing? Ah!, but at the very last minute they did try to settle out of court!! Now one County Court Judgment (CCJ) on file.

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Donmck's Comment

Written on: 25/01/2017

County Court `Small Claims Track'. After letters, from Solicitors of the Direct Line Group, my household insurers. I proceeded with a claim and won half the cost of the holiday. Solitair did not even appear for the hearing? Ah!, but at the very last minute they did try to settle out of court!! Now one County Court Judgment (CCJ) on file.

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Fikilela's Comment

Written on: 02/06/2017

Donmck
Well done!

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★☆☆☆☆

“Couldn't care less”

Written on: 06/12/2016 by robert9567 (1 review written)

I booked a holiday through this company less than six weeks before departture. They took my money but didn't tell me there were only 2 other people booked on the holiday. They should have warned me that the holiday was unlikely to go ahead. Less than 3 weeks before departure, they told me it was cancelled as there only 3 people going including me. Consequently I had booked coach tickets, airport hotel and lounge costing me £130. When I complained to Solitaire asking for some compensation, it… Read Full Review

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★☆☆☆☆

“Dodgy Last Minute Downgrades”

Written on: 05/12/2016 by North318 (1 review written)

Last minute calls before holiday changing the hotels - different reasons given to different members of the party . Having been promised same quality we in fact got massively down graded to dodgy down at heel hotels. Calls and emails were ignored - and no one contacted us to arrange pick ups.and transfers back to airport. Truly appalling customer service. Will never use Solitaire again Be warned… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER AND REPRESENTATIVE SERVICE. NEVER AGAIN!”

Written on: 02/11/2016 by Walthamstow2 (1 review written)

I have just returned from my first (and last) Solitair two week holiday - one week gulet, one week hotel bronze in Olu Deniz. I have used other no single supplement holiday companies and feel able to compare the customer service offered. In my opinion this company does not offer good enough customer service prior to your holiday - for personal reasons I had to join the holiday two days after it started, and so of course paid for my additional flight. However the customer service team members… Read Full Review

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★☆☆☆☆

“COULDN'T CARE LESS”

Written on: 03/10/2016 by AdelynRoche191 (1 review written)

I go on holiday with 3 friends, we all like our own room hence the solo company holiday to Sardinia,and also we wanted to fly from Manchester. We booked November 2015 for a holiday in September 2016 and as we were flying from Manchester we had to pay a deposit plus the full cost of the air fare which included £153 each for regional supplement. Three weeks before we were due to fly we got a phone call from Solitair telling us we could no longer fly from Manchester, we would have to fly from… Read Full Review

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Torchwood1234's Comment

Written on: 24/06/2017

Sorry but solitaire holidays are for solo travellers not groups of chums , spoils the group dynamic.

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★☆☆☆☆

“Do your homework before you book with Solitair”

Written on: 27/08/2016 by Mckayla120 (1 review written)

I wish I had done homework as I will never book a solo trip with them again or even a solo trip as this was the first and list trip by myself. As the company have really put me off going solo for the following reasons. I booked a holiday with Solitair in Oct 2015 to Cuba called the Cuban Cocktain travelling on 25/04/2016 for 10-11 days. Spending 3 nights in Havana and the rest in Varadero I paid a deposit to secure the seat and also purchased a Cuban visa which cost me £40. Between Feb 2016… Read Full Review

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★★☆☆☆

“Couldn't care less solitair”

Written on: 06/08/2016 by Jazmynn99 (1 review written)

I have recently returned from a holiday in Sardinia and have to say I enjoyed the holiday immensely. I would recommend Sardinia to anyone wanting a relaxing holiday in a beautiful location, it's a stunning island and our hotel was lovely, just across the road from an idyllic beach. We also had a brilliant rep who was at the hotel twice a day and even gave up his day off to take us on a walking tour of Alghero. Solitair, however, need to seriously improve their customer service skills. I had… Read Full Review

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Fhrbbc's Comment

Written on: 08/08/2016

Hi Jazmynn99

I am a researcher looking into poor holiday service experiences can you please message me privately so I can discuss this further with you would be greatly appreciated

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Vickstar70's Comment

Written on: 09/08/2016

Interesting - I've just booked a holiday with them and noone is answering my emails. Wish I'd read your review before booking. Glad the holiday itself was ok.

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★★★★★

“Croatia ”

Written on: 28/07/2016 by Alext43 (1 review written)

Really enjoyed my first singles holiday with Solitair. Was nervous about going, but had so much fun. I had a wonderful time. There were eight of us in the group - a mixed bunch but we all gelled well and had a real laugh… Read Full Review

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★☆☆☆☆

“Poor Customer Service,Website Poorly written”

Written on: 20/06/2016 by MissyM72 (3 reviews written)

I booked a 7 night Holiday to Morocco with Solitaire Holidays in February of this Year.I was due to go on the 6th October. I should have researched this Site More Carefully before Booking so half of this is my Fault for not being Thorough enough with my Research. Before Solitaire took my £200 Pound Deposit I had to pay to Secure this Holiday I had access to most of their website.Could check to see who would be going on the same dates,Participate in the Forums and hoping to chat to other's… Read Full Review

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★☆☆☆☆

“Solitair holiday nightmare”

Written on: 18/06/2016 by LucyKaren (1 review written)

The following facts and information form the basis of my complaint about SOLITAIR holidays and the grounds for a full refund Amount £1150.50. The original holiday was advertised as flying from London Gatwick to Luxor, Egypt. With a minimal transfer [ approx 30 minutes] from Luxor airport to the boat at Luxor. On the 24/6/2016 I received an e mail informing me of a change of itinerary. I was now flying in and out Hurghada, Egypt, airport and were staying overnight in a hotel in Hurghada… Read Full Review

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Donmck's Response to LucyKaren's Review

Written on: 21/06/2016

It took nearly 3 years to get a decision!, but I proceeded against Solitar in the County Court, `Small Claims Track', and won!

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Lucykaren's reply to Donmck's Comment

Written on: 12/07/2016

Hi,

I have just had a very interesting call from a Bbc1 researcher for the programme rip off Britain, holidays. He wants other people who have been misled by Solitair to also be interviewed ... If you are interested then I suggest you contact the man. Regards.

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★★★☆☆

“couldent care less”

Written on: 09/05/2016 by spagettibolonese2015 (1 review written)

I just returned from Iscia,in Italy,the hotel was basic clean and friendly,there was one other lady,there was no entertainment at night,as was said there would be I had to get the ferry boat to naples,in order to see pompei/and versuvious,lots of walking,need to get up the volcanoe,it takes 3hrs to get there,well worth it to see it,we weren't given proper info,the wine tasting was poorley done.we were given three small glasses of wine,i thought,depending on what we liked we would get a bottle… Read Full Review

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★☆☆☆☆

“Appalling service from a company who couldn't care less ”

Written on: 21/03/2016

Had to contact company on several occasions( last being 6 days before departure) asking for details of flights to be able to book hotel and train tickets to be told that I would know 10-7 days before holiday! Then received an email saying that they needed passport details immediately or holiday would be cancelled, despite me pointing out that i had told them in the calls that I hadn't been asked for them. On arrival at Tenerife had to search for the driver who was meeting me ( eventually… Read Full Review

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★☆☆☆☆

“Nightmare India”

Written on: 14/03/2016 by 82McDermott (1 review written)

Frightened on first day, put in a local taxi and sent to my Hotel on my own. After 18 hour flight given 30 mins to get ready for trip round Delhi on my own. Abandoned at 5 pm until morning with no one to chat to. After a total of three days travelling with only 2 companions ,who chose to ignore me I arranged to come home. My nerves in shreds I got home after shedding many tears for a Holiday much looked forward to and costing me rather a lot of hard earned money. I was told 8 people were on… Read Full Review

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Donmck's Comment

Written on: 18/03/2016

So sad! Check out your household insurance you may have legal cover. That will get you in touch with a solicitor. Direct Line Group being one.

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Donmck's Comment

Written on: 18/03/2016

So sad! Check out your household insurance you may have legal cover. That will get you in touch with a solicitor. Direct Line Group being one.

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★☆☆☆☆

“Simply misleading exploiting loneliness”

Written on: 18/12/2015 by 257Allen (1 review written)

I just came back from a solitair holidays in Tenerife. When I booked I was told there are 5 more people and a four star hotel and a local rep. I arrived and I was on my own. I was given a letter that had info about Lanzarote and I was in Tenerife. The next day another guest arrived and a rep turned up for 20 minutes only to see if she could make more money by booking extra excursions. The hotel was nothing close to four star although in fairness the staff was very friendly. The whole scene is a… Read Full Review

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★☆☆☆☆

“Do not consider this company - they are atrocious.”

Written on: 26/10/2015 by Reid208 (1 review written)

The holiday I have just had on cruise ship Celestyal Chrystal was a complete debacle due to the incompetence of the staff at Solitair. First of all they lied about the amount of travellers (there were only three of us). The dates of travel were changed which caused no end of problems for me as I am a nurse and it is extremely difficult to change shifts at short notice. Only when I met my fellow travellers did I find out that some of the destinations had changed and we were not going to one of… Read Full Review

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