Solitair Singles Holidays Reviews - www.solitairhols.co.uk

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Latest Reviews

★☆☆☆☆

“Do your homework before you book with Solitair”

Written on: 27/08/2016 by Mckayla120 (1 review written)

I wish I had done homework as I will never book a solo trip with them again or even a solo trip as this was the first and list trip by myself. As the company have really put me off going solo for the following reasons. I booked a holiday with Solitair in Oct 2015 to Cuba called the Cuban Cocktain travelling on 25/04/2016 for 10-11 days. Spending 3 nights in Havana and the rest in Varadero I paid a deposit to secure the seat and also purchased a Cuban visa which cost me £40. Between Feb 2016… Read Full Review

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★★☆☆☆

“Couldn't care less solitair”

Written on: 06/08/2016 by Jazmynn99 (1 review written)

I have recently returned from a holiday in Sardinia and have to say I enjoyed the holiday immensely. I would recommend Sardinia to anyone wanting a relaxing holiday in a beautiful location, it's a stunning island and our hotel was lovely, just across the road from an idyllic beach. We also had a brilliant rep who was at the hotel twice a day and even gave up his day off to take us on a walking tour of Alghero. Solitair, however, need to seriously improve their customer service skills. I had… Read Full Review

Fhrbbc's Comment

Written on: 08/08/2016

Hi Jazmynn99

I am a researcher looking into poor holiday service experiences can you please message me privately so I can discuss this further with you would be greatly appreciated

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Vickstar70's Comment

Written on: 09/08/2016

Interesting - I've just booked a holiday with them and noone is answering my emails. Wish I'd read your review before booking. Glad the holiday itself was ok.

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★★★★★

“Croatia ”

Written on: 28/07/2016 by Alext43 (1 review written)

Really enjoyed my first singles holiday with Solitair. Was nervous about going, but had so much fun. I had a wonderful time. There were eight of us in the group - a mixed bunch but we all gelled well and had a real laugh… Read Full Review

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★☆☆☆☆

“Poor Customer Service,Website Poorly written”

Written on: 20/06/2016 by MissyM72 (1 review written)

I booked a 7 night Holiday to Morocco with Solitaire Holidays in February of this Year.I was due to go on the 6th October. I should have researched this Site More Carefully before Booking so half of this is my Fault for not being Thorough enough with my Research. Before Solitaire took my £200 Pound Deposit I had to pay to Secure this Holiday I had access to most of their website.Could check to see who would be going on the same dates,Participate in the Forums and hoping to chat to other's… Read Full Review

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★☆☆☆☆

“Solitair holiday nightmare”

Written on: 18/06/2016 by LucyKaren (1 review written)

The following facts and information form the basis of my complaint about SOLITAIR holidays and the grounds for a full refund Amount £1150.50. The original holiday was advertised as flying from London Gatwick to Luxor, Egypt. With a minimal transfer [ approx 30 minutes] from Luxor airport to the boat at Luxor. On the 24/6/2016 I received an e mail informing me of a change of itinerary. I was now flying in and out Hurghada, Egypt, airport and were staying overnight in a hotel in Hurghada… Read Full Review

Donmck's Response to LucyKaren's Review

Written on: 21/06/2016

It took nearly 3 years to get a decision!, but I proceeded against Solitar in the County Court, `Small Claims Track', and won!

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Lucykaren's reply to Donmck's Comment

Written on: 12/07/2016

Hi,

I have just had a very interesting call from a Bbc1 researcher for the programme rip off Britain, holidays. He wants other people who have been misled by Solitair to also be interviewed ... If you are interested then I suggest you contact the man. Regards.

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★★★☆☆

“couldent care less”

Written on: 09/05/2016 by spagettibolonese2015 (1 review written)

I just returned from Iscia,in Italy,the hotel was basic clean and friendly,there was one other lady,there was no entertainment at night,as was said there would be I had to get the ferry boat to naples,in order to see pompei/and versuvious,lots of walking,need to get up the volcanoe,it takes 3hrs to get there,well worth it to see it,we weren't given proper info,the wine tasting was poorley done.we were given three small glasses of wine,i thought,depending on what we liked we would get a bottle… Read Full Review

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★☆☆☆☆

“Appalling service from a company who couldn't care less ”

Written on: 21/03/2016

Had to contact company on several occasions( last being 6 days before departure) asking for details of flights to be able to book hotel and train tickets to be told that I would know 10-7 days before holiday! Then received an email saying that they needed passport details immediately or holiday would be cancelled, despite me pointing out that i had told them in the calls that I hadn't been asked for them. On arrival at Tenerife had to search for the driver who was meeting me ( eventually… Read Full Review

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★☆☆☆☆

“Nightmare India”

Written on: 14/03/2016 by 82McDermott (1 review written)

Frightened on first day, put in a local taxi and sent to my Hotel on my own. After 18 hour flight given 30 mins to get ready for trip round Delhi on my own. Abandoned at 5 pm until morning with no one to chat to. After a total of three days travelling with only 2 companions ,who chose to ignore me I arranged to come home. My nerves in shreds I got home after shedding many tears for a Holiday much looked forward to and costing me rather a lot of hard earned money. I was told 8 people were on… Read Full Review

Donmck's Comment

Written on: 18/03/2016

So sad! Check out your household insurance you may have legal cover. That will get you in touch with a solicitor. Direct Line Group being one.

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Donmck's Comment

Written on: 18/03/2016

So sad! Check out your household insurance you may have legal cover. That will get you in touch with a solicitor. Direct Line Group being one.

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★☆☆☆☆

“Simply misleading exploiting loneliness”

Written on: 18/12/2015 by 257Allen (1 review written)

I just came back from a solitair holidays in Tenerife. When I booked I was told there are 5 more people and a four star hotel and a local rep. I arrived and I was on my own. I was given a letter that had info about Lanzarote and I was in Tenerife. The next day another guest arrived and a rep turned up for 20 minutes only to see if she could make more money by booking extra excursions. The hotel was nothing close to four star although in fairness the staff was very friendly. The whole scene is a… Read Full Review

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★☆☆☆☆

“Do not consider this company - they are atrocious.”

Written on: 26/10/2015 by Reid208 (1 review written)

The holiday I have just had on cruise ship Celestyal Chrystal was a complete debacle due to the incompetence of the staff at Solitair. First of all they lied about the amount of travellers (there were only three of us). The dates of travel were changed which caused no end of problems for me as I am a nurse and it is extremely difficult to change shifts at short notice. Only when I met my fellow travellers did I find out that some of the destinations had changed and we were not going to one of… Read Full Review

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★★★★★

“SHARMAZING!!”

Written on: 13/09/2015 by yvonneyork (1 review written)

Sharm el Sheikh 3rd September 2015 I have just returned from 7 nights in Sharm el Sheikh at the Eden Rock Hotel with Solitair. I was apprehensive about going to Egypt at a time where there is so much unrest in the world but I had nothing to fear. From arrival and throughout our whole stay, the Manager and his staff at the Eden Rock Hotel treated our group of five like VIP’s and they all went out of their way to make sure we had everything we needed and more. Because the Eden Rock is a… Read Full Review

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★☆☆☆☆

“Don't Touch This Company!”

Written on: 19/04/2015

I used this company for a long haul holiday over Christmas and New Year 2014/15. They deliberately lied to me about the number and gender of people going right up until the last minute with the result that I spent quite a solitary holiday. The hotel they used was far inferior to what was advertised and the arrangement was that Solitaire guests could only have inferior rooms that no-one else wanted. The arrangements for the transfer to the hotel were atrocious. I was the last one standing at… Read Full Review

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★★☆☆☆

“Solitair - Customer Service - what Customer Service?”

Written on: 16/01/2015 by ekCoffey307 (1 review written)

I booked a holiday with Solitair for a 4* hotel all inclusive holiday in Agadir. Before I travelled I did some research on the hotel to find some pretty awful reviews and that the hotel was not 4*(yes, I should have checked the hotel out before I travelled but took the 4* rating of the hotel as on Solitair's website to be accurate - as they say they have 15 years experience! I wrote to Customer Services to let them know of my concerns and to ask them how the qualified the hotel as 4* as one… Read Full Review

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★★☆☆☆

“Two weeks before I was due to travel to Kos with...”

Written on: 10/10/2014 by najllib2 (1 review written)

Two weeks before I was due to travel to Kos with Solitair they emailed me to say that the fight had been delayed to the following day. No explanation. That meant I had to change the dog sitters for my dogs, change the insurance dates and change my Gatwich hotel booking. Fortunately I had bought a flexible booking so could change this to the next day. If I hadn't, I would have had to pay the full cost of another night. Solitair would never care about extra costs incurred by a client. Now we… Read Full Review

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★☆☆☆☆

“Holiday Cancelled 4 Days Before”

Written on: 15/09/2014 by Tigster64 (1 review written)

I booked a holiday to Ischia in Italy with Solitair Holidays in August. By September 1st I still hadn't received any confirmation so I called them and they informed me that due to lack of numbers, the cooking lessons and trip to Capri would probably be cancelled but the holiday should still go ahead. They then sent me two email confirmations. Today (19th Sept 2014) I recieved a call telling me that the holiday booked on the 19th September was cancelled due to lack of numbers. When I asked why… Read Full Review

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★★☆☆☆

“Unprofessional, hidden truths, poor service”

Written on: 02/09/2014 by jma2608 (1 review written)

I did use the company two years ago and had a great time in Ischia, this year decided to use them again. Booked a week in Symi, made the booking for September 2014 back in December last year!! Two months before departure I was informed that the hotel was overbooked so I'd need to change the date, after much thought decided to go a week later. Now am travelling on the 18th September, however have just been sent my e.ticket and the flight times have changed to much later outbound and inbound… Read Full Review

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★★★★★

“Fantastic holiday experience”

Written on: 29/08/2014 by carsongerry (1 review written)

My singles holiday to Mexico was the best experience for start to finish. Everything was organised so well. I will book again with Solitair as they gave me not just a great holiday but the confidence to go it alone again with real confidence. I met a superb group of Solitair singles and we all got on so well, we are all in touch since and will be booking again next year. What I didn't like? Saying goodbye at the end of the holiday. Geri C… Read Full Review

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★☆☆☆☆

“Sharme El Sheik/ Kos debacle”

Written on: 21/08/2014 by Filz50 (1 review written)

Booked holiday to Sharme last sept. 5 days before departure no tickets. Rang Solitair, they confirmed tickets to be in post in next 2 days. Day before departure still no tickets. Rang Solitair, they said holiday cancelled 2 week prior, to my horror.I complained immediately. I was on and off phone for 4 hrs to there office.To which a scrambled holiday for 6 days to Kos organised. Flying from Manchester/flying back to Leeds on Ryanair flight after 6days.At this time I did not know I should have… Read Full Review

Turtlejones's Response to Filz50's Review

Written on: 22/08/2014

Ok I was booked on the same holiday and yes it was cancelled due to low numbers 2 wks in advance which is fair if you need a bigger group size. Also going to Egypt especially Sharm can be a less popular place due to the problems in Egypt. So I expected maybe it would be cancelled. I was offered a full refund or another holiday , I could not go on another date so got all my money refunded and a very nice apology. It is important to note that if you shout and generally get angry towards people they are always less helpful in all fields of life. So sad it did not workout for you but I can say I am very pleased with my treatment from Solitair and will definitely travel again with them.

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★☆☆☆☆

“Holiday changes not communicated to customers”

Written on: 11/08/2014 by Helenstewart (1 review written)

Total dissatisfaction with Solitair holidays. In fact out entire group were very disappointed with Solitair. A 3 night holiday to Finland to see the Northern Lights became a 2 night holiday because of a change to the flight schedule. Solitair did not communicate this to the party until a week before the holiday when in fact Finnair who were providing the connecting flight had not made a last minute change to their schedule. We arrived at midnight after a 6 hour wait at Helsinki airport. The… Read Full Review

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★★★★★

“Wow”

Written on: 01/03/2013 by DeborahStuart (1 review written)

Had brilliant holiday at Ship Inn, Kyrenia,N.cyprus. I hope we all stay in touch. I am grateful I took the chance of taking my first holiday alone. Looking forward to doing more… Read Full Review

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