written by jennybuehrer on 30/03/2018
I was with this utility provider for several years before moving to a cheaper deal. Never had a problem -in fact I wasn't updating my meter readings as you agree to at the start of the contract. My misdemeanor. The surplus due to me was paid quickly-only a few days after leaving them. A problem with a warm homes payment -phoned yesterday -payment in the post today! You can't do better than that. I suspect I will be returning to them in July from EON. Well done!
written by kalikent on 15/08/2017
We chose First utility when we moved in to a new home and the process was quick and easy. Now we have a mobile app to submit our readings, so the bills always come accurate. Whenever I wasn't sure about them, the customer service always explained everything. Their prices are lower than the big 6' and the app makes things easier. I would definitely recommend.
written by ChrisHarwin on 16/11/2016
Having been with First Utility for several years I can't relate to all the negative scoring. Yes, I did have a problem letting them set the amount of my fixed monthly payments and it took a while to get the balance refunded but now they debit the balance on the account each month and I get no problems. I send in my meter readings monthly online which could be better if they ever get around to fixing smart meters but that's no great burden. My current tariff is expiring and the information they gave me to check the market was excellent and I easily established that the best alternative to F U would save me £40 per year, hardly enough to warrant ending a good relationship and certainly not enough to make me want to switch to a French company in the Brexit era. Very little in life is perfect, First Utility are pretty good.
written by Amh01 on 02/01/2016
Been with first utility a good while now. My DD is the correct amount for how much I use l, my questions have been responded to in a timely manor. My bills are cheaper than anyone else can match. Don't see what everyone else is moaning about. It's sad that when people experience something good they will do little to write a review but have a bad experience and they are the first to leave multiple reviews slagging companies off. As a small business owner I know it's important to let people know when good is being done not just bad so thank you first utility you are saving me money and have dealt with everything pro toy and professionally.
written by lilyanne1234 on 10/06/2015
My monthly direct debit used to be £106 per month with n power.I switched a year ago and my monthly bill is approximately half that with first utility.I absolutely recommend them,no problems,only great savings.
written by pjMcKenna43 on 13/08/2014
I have used other companies in the past where the service was very poor. while first utility gave me the best service. I will definitely recommned to my friends.
written by 290Roberts on 13/07/2014
Changed to First Utility from BG.They told me that they had not been given my readings by First Utility.Asked First Utility to submit them on Wednesday morning and was given the readings by First Utility by email today.British Gas contacted me before to say that,in fact,they were given the readings at the right time.Having read so many negative reviews of First Utility saying,No customer service,Don't reply to emails,Could not care less attitude,I must say that the email that I received was pleasant in terms,helpful in that I was invited to contact them should I have any further problems.To have experienced this level of service has given me confidence in the company whereas,due to a lot of negative reviews,I was full of trepidation.
written by magnum77 on 21/11/2013
My bills at always lower than when i was with British gas and I get 10%money back every year. (Don't know if they still do that BTW) Never had any major issues and only heard people winge about customer services. Get out of the big six and no fee for leaving first utility if you get fed up of them
written by on 18/05/2013
I searched for reviews on First Utility as I had a very large amount taken our of my account with no notice (I pay by Direct Debit). I was really concerened, Having read the reviews I expected to have a real battle on my hands and end up being ignored, but I found the complete opposite. It took a while to get through on the phone, but no longer than with other companies. The people I spoke to couldn't have been nicer or more helpful, The issue was resolved on the spot. You couldn't ask for more. Added to the fact that this is the first instance I have had for concern in the few years I have been with them - top marks from me.
written by on 23/04/2013
Having been with most of the other providers and now been with First Utility for 3 years I am not sure i would ever go back. Customer Service has been first rate, billing has been flawless and meter reading submission has been very easy. Just got a whole lot easier now that we have a smart reader too. The other providers look so dated by comparison.
written by on 18/04/2013
Send your meter readings in at the end of the month, they send you a reminder by e-mail
written by on 24/03/2013
I joined First Utility about 3 years ago after reading they are cheaper than the better known providers. I am extremely happy with the service provided. I used to have to read my gas and electricity meters monthly but soon had a smart meter fitted free of charge. The bills are cheaper. I guess the other reviews reflect poor customer service but I have never had cause to deal with customer service thankfully.
written by on 29/02/2012
A young man came to my door explaining that you only pay for what you use. I had a smart meter fitted with excellent online reports. I'm saving money and I even got a 75 pound chq with my first bill for signing up at the door. These guys are different than the usual wrath that used to come knocking, you can just tell.. My duel fuel discount is 180 pounds in another cheque! I love it ! Well done !
written by 3kidsandstress on 14/02/2012
I had a nice young man called paul come to my home and explain what the smart meters do and how to save money. As i am a single mum with 3 teenagers our bills were through the roof i decided to join first utility. The smart meters came within 7 weeks and they have been a god send. I can moniter what i am using and cut accordinly my average bill has been about 30 pound cheaper each month. When december comes back round the £264 they give you back will be nice for christmas. Looking at other peoples reviews some seem harsh for me they have done exactly what they promise and i have recommended to a couple of my friends so so far so good.
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