First Utility Energy Supplier www.first-utility.com Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Awful service”

Written on: 14/12/2014 by jcGilbert187 (1 review written)

Changed bank details over phone and online still kept taking money from old account and insisting that it was being taken from new one, every phone call on hold for at least 15 mins still not sorted out my problem all i want is to change bank detail surely not that hard is it, it is for first utility… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“They are cheap in every respect”

Written on: 28/11/2014 by yxBall309 (1 review written)

This company does offer better than average energy prices but their customer service is the worst I have ever experienced during many years of dealing with utility companies. I have now left them mainly because I got a better deal elsewhere but I was strongly influenced by their dreadful customer service. It is almost impossible to reach them on the phone unless you have an hour to spare waiting for an answer. My final confrontation was when I left and I required them to refund £250 credit… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (10 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (10 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“What a load of rubbish.”

Written on: 16/11/2014 by ssHurst234 (1 review written)

Beware you will be charged £30 per fuel if you want to leave this outfit. My experience to date. Started off ok. Then I needed to make a change to my direct debit.Did the necessary on their site, and cancelled my existing arrangements. Nothing happened.No payments collected. It took 4 very irate telephone calls to get it sorted. Now,they have altered my direct debit from £64 a month to £89 per month without even asking me,even though Im £180.00 in credit. Not the way to keep my… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“STAY AWAY”

Written on: 09/11/2014 by Wyattrm171 (1 review written)

There is not a tariff low enough that will make up for the absolutely horrendous customer service provided by First Utility… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“First Utility Going Downhill As Regards Customer Service”

Written on: 31/10/2014 by ex_chef_diner (8 reviews written)

We've been with First Utility since January 2013 and were very pleased originally. Any queries via email or the website used to be answered very quickly and the telephones used to be answered quickly. This is now a thing of the past. Now they are not even meeting their own 5 day target for answering queries submitted via their website. On submitting a complaint, they hint at 'delays' due to higher than normal demand! which is a concern. Around 400 homes lost their Gas Supply for several days in… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worse experience I've had, even worse than British Gas”

Written on: 10/10/2014 by tartybird (2 reviews written)

The business model is monthly bills to stop you paying for energy you don't use, sadly this doesn't happen, bills aren't produced on time and I built up a lot of credit. Now I have left I have been waiting months for the final bill to be produced and my refund. I have tired no drops ways ofcpntacti g the but still nothing is happening. You can wait an hour on a premium line talk to someone, who doesn't sort out the query. I have haspd one bill that was complete and utter garbage, I'm quite… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“should not be running any business”

Written on: 29/09/2014 by McIntyre254 (1 review written)

joined first utility through uswitch sent final meter readings to spark energy same readings to first utility which added 429 units to the gas said it was an industrial number and sent it to spark who now wont send us our final bill and wont pay our refund of about a £140 because firt utily have sent the the wrong reading i hae rang both about 10 times sent emails but nobody takes any notice i,m a pensoner on a low income i,m getting treated with the the lowest contempt. i will updated on… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Astobart's Comment

Written on: 30/09/2014

They did similar to me (but in my favour). Claimed I had not submitted my final readings so they set a reading of there own choice. Apparently it is accepted practice when switching (according to first Utility). I informed my previous supplier (British Gas) that they had missed out on a large final bill and could they please send me a refund which they did immediately. I got my gas at the cheaper FU rate so quite happy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hatewastingmoney.co.uk's Comment

Written on: 13/11/2014

Please email me and I can help you with your situation, kind regards debbie
I do not work for utility first

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments

“cannot contact by phone and do not answer emails”

Written on: 25/09/2014 by Liana211 (1 review written)

i joined this company in January and have had nothing but problems ever since. I have found it so hart to contact them and have spent around £60.00 on phone call trying to get through as every time i ring it says i am at least 30 in the queue. I have sent several emails and am not getting a reply. On the rare occasion i have got through by phone i have asked to be called back and this has never happend. I would not recomend that anyone uses this company as the customer service nil. It has got… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Avoid”

Written on: 25/09/2014 by Gracelynb39 (1 review written)

The initial switch to them was fine and they may be OK if they get the bills right and you never need to contact them. But...........no replies to emails sent in desperation because they don't answer the phone. Eventually after much chasing an inaccurate reply arrived without a correct explanation for billing errors and they took the money anyhow. Still sending me round in circles and I don't need to know they are a "fast growing company and they are recruiting new staff". Too late for… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Avoid at all costs”

Written on: 20/09/2014 by Vogelff334 (1 review written)

This company provided the gas and electric at my property when I moved in. Three months later I received my first bill, when I paid I gave new readings as the estimated were much higher than I was using. 9 days later I was issued another bill suggesting I was owing almost £140 that disregarded my readings. I rang and waited an age before speaking to an agent who took new readings and confirmed I was still in credit and he would annul the bill so nothing was to pay. I have since received… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking customer service”

Written on: 13/09/2014 by Landyn336 (1 review written)

I am writing this while on hold which has been over 20 mins and I have just got past half way in the que. And I am calling due to one of there errors for the second time… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“this company will give you medical health problems”

Written on: 29/08/2014 by Andersona449 (1 review written)

i joined first utility online, then cancelled next day, thought that was the end of the matter. 2 weeks later i get an email welcoming me to them. rang them up and waited 60 minutes on the phone to speak to someone, after 10 minutes they hung up on me, really angry that they did that. emailed them countless times because i was not going to ring back again after that and i can tell you now they did not reply to one email i sent them. they were quite happy to send emails when it suited them. the… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worse company we have ever used”

Written on: 15/08/2014 by Spudnick (2 reviews written)

This company is awful, we have been with this company more than six months that have not claimed direct debits thay have not gave us any bills paper or online, I'm fed up with ringing up chasing everything, it's always a technical problem over the phone no idea what we owe etc etc awful company stay away only good thing is the low standing chargers… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Best online service”

Written on: 13/08/2014 by pjMcKenna43 (1 review written)

I have used other companies in the past where the service was very poor. while first utility gave me the best service. I will definitely recommned to my friends… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“outrageous, not fit for purpose”

Written on: 03/08/2014 by jiSchneider1993 (1 review written)

When we joined they agreed £94 per month direct debit. For last three months they've been helping themselves to £340 a month, making annual bill for 3 bed house over 4K!!!!1 Cant get through on the phone. Did once and the guy was rude and unhelpful Where do I go now? this is 3rd time I've moved… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Astobart's Comment

Written on: 30/09/2014

Cancel your Direct Debit. U-switch quoted me £60. and by the time the changeover came it had been raised to £77.00 by FU.

I cancelled my D/D and pay the outstanding amount every time I get a bill.

I haven't been charged any extra for doing this (yet).

10 months now and I'm nowhere near averaging the originally quoted £60. never mind the £77. FU wanted.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“You have to ask them to refund your money!!!!”

Written on: 02/08/2014 by 2Flintstones (1 review written)

My first 6 months with this company seemed fine. BUT they increased my monthly payment by £40 per month, after which I was always in credit. I left them and cancelled my direct debit, which was a good thing since they hadn't told the Billing section I'd left and they continued to charge me as normal at the end of the month. I was still in credit but it took 3 emails - useless, slow responses, and 3 phone calls to get them to refund my money, by cheque, taking 15 days. I was told they had to… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Astobart's Response to 2Flintstones's Review

Written on: 30/09/2014

A good warning to anyone intending to switch FROM First Utility.

Cancel Direct Debit in plenty of time and just pay the bill when you get it.

Never fall into the trap of being in credit when you changeover.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Do not change to first utility ”

Written on: 30/07/2014 by Cindy5147 (1 review written)

This company cannot set up a direct Debit. Four attempts. You will end up with huge bill and lots of threatening letters. You can't call them as you will be 66th in line. Emailing the CEO will get a promise which will not be fulfilled. They will offer you £75 and then forget. Customer service and credit control do not communicate with each other Do not use… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Astobart's Response to Cindy5147's Review

Written on: 30/09/2014

First of all let me say no-one dislikes this company more than me, but to be fair you do not have to get a huge bill.

Go on line and make a payment each month.

All my payments to FU are made this way. I cancelled D/D just after the changeover.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Nasty organisation”

Written on: 19/07/2014 by FedupGillian (4 reviews written)

I have had endless problems with this horrible company, since I returned home from a holiday three months ago. My gas smart meter had stopped communicating with them and my bill for April was estimated. My new meter (not a smart meter) was installed by National Grid on 22nd May. Ever since then, they are refusing to accept my gas meter readings and charging me for gas I haven't used. I phoned in my reading for June, but the figure on my bill bore no resemblance to my reading. Obviously, in this… Read Full Review

Visit first-utility.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
first-utility.com