First Utility Energy Supplier www.first-utility.com Reviews

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Latest Reviews

“Left them 18 months ago and still being billed!!”

Written on: 18/04/2015 by 388Moore (1 review written)

Appalling customer service and continuous errors for the duration of the time I was with them. I left first utility in July 2013 and they are still billing me every month. I ring them and they promise it will be rectified so no more bills then next month I get another bill. Totally infuriating and when you ask to speak to a manager not one will speak to you. Awful company do not use them!!!!… Read Full Review

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“Thinking of switching? Don't”

Written on: 16/04/2015 by Nevaeh47 (1 review written)

When I switched to FU my old supplier supplied incorrect details of my electricity meter (which had been replaced by a new one). It has taken over a year to stop FU charging me on the basis of estimates and to accept that I have a different meter. This has only been possible by contacting the Energy Ombudsman, whose instructions FU at first ignored, and then my Member of Parliament, when they finally took notice. I fail to understand how customer service can be so utterly terrible… Read Full Review

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“Customer Service Zero”

Written on: 14/04/2015 by Ana64 (1 review written)

This energy company needs to get its act together. If they can't deliver they should not be in business. I have had threatening letters that say I owe money when they owe ME money from nearly a year ago. I have gone over to another provider which is very good but still I get letters saying I owe FU money. I have given them meter readings by email, phone - which incidentally is a very expensive phone number as they do not have a local one and they don't answer (last one took over 25 mins… Read Full Review

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“Beware”

Written on: 12/03/2015 by Trevino461 (1 review written)

I joined FU because of their supposed low prices and more importantly, the promise of a smart meter. My house was empty because of refurbishment for 8 months. However the meter reader only took an initial reading from one of my meters, although he took a note of the other at my request. I also photographed meters. Then the fun started. My first DD was taken while i was on holiday and was incorrect, I kept being given estimated bills, FU refused to accept my meter readings because they were… Read Full Review

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“OUT OF THEIR DEPTH”

Written on: 16/02/2015 by Munroym124 (1 review written)

Put simply, great prices let down by amateurish office operations. Cant answer simple questions, don't have supervisors, don't have managers, don't have team leaders, and don't have much interest either. Didn't know who was the MD, or the CEO. They both need the sack for presiding over such a mess. Public scrutiny on the BBC WATCHDOG programme doesn't seems to have any impact at all. The top echelon of management needs clearing out in order to get this company sorted out. Customer services is… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 16/02/2015 by CullenStanley459 (1 review written)

First Utility = WORST Utility provider - No online bills available from Nov 2013 to Oct 2014, then they changed account number due to an internal accounting issue, and I now can't get access on line other than to see the old account details. Despite over two dozen phone calls/emails over last 6mths and moving house in December, I still have not had a bill. They do of course have my money! I have disputed my final meter readings which they told me they take from a national database (?!) despite… Read Full Review

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“SHAMBOLIC!”

Written on: 13/02/2015 by SRohleder (1 review written)

To whom it may concern @ Uswitch I would like to log a complaint about First Utility. As you can see from the email below I requested a changeover to them about 6 weeks ago (05/01/2015). On the 19th Jan 2015 I received a confirmation email from First Utility about my registration details. I waited for the changeover, yet received no further (email) notification. Hence, I have since been billed heftily, twice by my current supplier - British Gas. As you can imagine, I changed over to… Read Full Review

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“Worst Company on the UK”

Written on: 06/01/2015 by totallyinept (1 review written)

First Utility are totally inept. Totally messed up my account never answered emails, or letters. Try to call them first night 82 in queue, next 92, in queue next 45 in queue. Finally they sent a debt collector company to me even though I had asked time and time again for a final account. Paid the debt company there and then, they gave me a £50 discount for all the inconvenience. Three month later received an email saying that I owed £50. Tried to email, with details of refund by debt… Read Full Review

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“Shocking company!!!!!!!!!!!!!!!!”

Written on: 02/01/2015 by amie123 (1 review written)

I joined first utility as they were the cheapest on the market however I have now left them due to the awful customer service provided and completely messing my account up. I had so many problems with First Utility regarding my meter and each time I rang customer service I was told different information last time. I evencually wrote to Head office to which they responded and rang me to discuss further. I got that fed up with them that I moved over to OVO. They seem a lot better. I have not been… Read Full Review

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“Cheap, but avoid at all costs! ”

Written on: 29/12/2014 by Sheldonb14 (1 review written)

Went with First Utility as they came out cheapest, what a mistake that turned out to be! I originally opted for monthly set payments as with my previous supplier. Of course this never happened despite numerous attempts at getting this set up. I've now been with them 18 months and have never once had an accurate gas bill. Each month they email asking for a reading, which I immiediately provide. Few days later I get an estimated bill which is wildly out from the reading provided (of course it's… Read Full Review

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“Awful service”

Written on: 14/12/2014 by jcGilbert187 (1 review written)

Changed bank details over phone and online still kept taking money from old account and insisting that it was being taken from new one, every phone call on hold for at least 15 mins still not sorted out my problem all i want is to change bank detail surely not that hard is it, it is for first utility… Read Full Review

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“They are cheap in every respect”

Written on: 28/11/2014 by yxBall309 (1 review written)

This company does offer better than average energy prices but their customer service is the worst I have ever experienced during many years of dealing with utility companies. I have now left them mainly because I got a better deal elsewhere but I was strongly influenced by their dreadful customer service. It is almost impossible to reach them on the phone unless you have an hour to spare waiting for an answer. My final confrontation was when I left and I required them to refund £250 credit… Read Full Review

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“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (11 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

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“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (11 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

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“What a load of rubbish.”

Written on: 16/11/2014 by ssHurst234 (1 review written)

Beware you will be charged £30 per fuel if you want to leave this outfit. My experience to date. Started off ok. Then I needed to make a change to my direct debit.Did the necessary on their site, and cancelled my existing arrangements. Nothing happened.No payments collected. It took 4 very irate telephone calls to get it sorted. Now,they have altered my direct debit from £64 a month to £89 per month without even asking me,even though Im £180.00 in credit. Not the way to keep my… Read Full Review

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“STAY AWAY”

Written on: 09/11/2014 by Wyattrm171 (1 review written)

There is not a tariff low enough that will make up for the absolutely horrendous customer service provided by First Utility… Read Full Review

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“First Utility Going Downhill As Regards Customer Service”

Written on: 31/10/2014 by ex_chef_diner (8 reviews written)

We've been with First Utility since January 2013 and were very pleased originally. Any queries via email or the website used to be answered very quickly and the telephones used to be answered quickly. This is now a thing of the past. Now they are not even meeting their own 5 day target for answering queries submitted via their website. On submitting a complaint, they hint at 'delays' due to higher than normal demand! which is a concern. Around 400 homes lost their Gas Supply for several days in… Read Full Review

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“Worse experience I've had, even worse than British Gas”

Written on: 10/10/2014 by tartybird (2 reviews written)

The business model is monthly bills to stop you paying for energy you don't use, sadly this doesn't happen, bills aren't produced on time and I built up a lot of credit. Now I have left I have been waiting months for the final bill to be produced and my refund. I have tired no drops ways ofcpntacti g the but still nothing is happening. You can wait an hour on a premium line talk to someone, who doesn't sort out the query. I have haspd one bill that was complete and utter garbage, I'm quite… Read Full Review

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“should not be running any business”

Written on: 29/09/2014 by McIntyre254 (1 review written)

joined first utility through uswitch sent final meter readings to spark energy same readings to first utility which added 429 units to the gas said it was an industrial number and sent it to spark who now wont send us our final bill and wont pay our refund of about a £140 because firt utily have sent the the wrong reading i hae rang both about 10 times sent emails but nobody takes any notice i,m a pensoner on a low income i,m getting treated with the the lowest contempt. i will updated on… Read Full Review

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Astobart's Comment

Written on: 30/09/2014

They did similar to me (but in my favour). Claimed I had not submitted my final readings so they set a reading of there own choice. Apparently it is accepted practice when switching (according to first Utility). I informed my previous supplier (British Gas) that they had missed out on a large final bill and could they please send me a refund which they did immediately. I got my gas at the cheaper FU rate so quite happy.

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Hatewastingmoney.co.uk's Comment

Written on: 13/11/2014

Please email me and I can help you with your situation, kind regards debbie
I do not work for utility first

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“cannot contact by phone and do not answer emails”

Written on: 25/09/2014 by Liana211 (1 review written)

i joined this company in January and have had nothing but problems ever since. I have found it so hart to contact them and have spent around £60.00 on phone call trying to get through as every time i ring it says i am at least 30 in the queue. I have sent several emails and am not getting a reply. On the rare occasion i have got through by phone i have asked to be called back and this has never happend. I would not recomend that anyone uses this company as the customer service nil. It has got… Read Full Review

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