First Utility Energy Supplier www.first-utility.com Reviews

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Latest Reviews

“Useless”

Written on: 07/04/2017 by Adam34 (1 review written)

I left them over a year ago.Last bill paid.Had a phone call from a debt collectors about last bill.Debt collectors then apologised as they could see it was paid.First Utility do not like you leaving.Dont go with them… Read Full Review

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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“Kept my £82 credit”

Written on: 30/03/2017 by pennyProfit (7 reviews written)

First Utility site states that any credit left after leaving them would be returned within ten days. Called them after three weeks to hear that it could take up to eight weeks. Still waiting. Energy ombudsman are as useful as a chocolate teapot. I wander if they are in league with energy suppliers. Small claims court (money claim online)here I come… Read Full Review

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“incompetant”

Written on: 08/03/2017 by fraxter1 (0 reviews written)

Having typed 500 words earlier and this site conveniently wiping it out for no reason I could fathom I'm going to keep it brief. I moved into this property and it had pay as you go meters, First Utility came and replaced them with smart meters but I had £120 in the meters when they did. I was told it would be paid back to me but the engineer didn't make a note of the amount. they asked me to email the receipts to them, I did this 2 weeks ago and followed up with 2 emails asking for someone to… Read Full Review

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“Slow, Very Slow”

Written on: 05/03/2017 by 143Bolton (1 review written)

I wonder if this company has enough staff? Readings submitted on Monday morning but account still not updated by Friday afternoon. No opportunity to update Direct Debit after change of circumstances. "Live Chat" appears to be pre programmed robot unable to respond to request to increase payment. Forced to make a series of one off payments - tedious and annoying… Read Full Review

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“The worst business of any type that I have dealt with”

Written on: 25/02/2017 by coWilliams330 (1 review written)

Its a pity I had to even award 1 star. First Utility are appalling. They are demanding money for gas and electricity at an address they don't supply and have never supplied and even when confronted with blindingly evidence that they have made a mistake they don't appear to grasp that there is a mistake. They are now even attempting to pursue the matter through a dept collection agency. The error is so obvious that there is no chance that they will get a judgement to get money they claim is… Read Full Review

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“avoid”

Written on: 22/12/2016 by bigkevsuk (16 reviews written)

left this company first week in december i was in credit they still tried to take out dd even tho i was told in web chat and in phone calls they would not collect any more im still in credit and still no refund its companies like this who make switching so hard its time ogem looked at the way companies like first utility operate… Read Full Review

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“Back billed over £500 10 months after leaving”

Written on: 20/12/2016

My Story I switch to First utility. I provide meter readings every month. I pay my bills every month. I query my meter serial number. I switch to Eon 7th October 2015. FU send me a final bill 7th November 2015 which is actually a credit of £23.63 which they refund. Nearly 10 months after leaving FU send me a bill for £527.68 on the 30th August 2016 . I dispute this bill as I have had a final bill. You try and phone me every day and hassle me for payment while I am off sick with stress and… Read Full Review

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“confused teriff, bad customer service, over charging”

Written on: 25/11/2016 by HunterBarton (1 review written)

I will not recommend this supplier to anyone. Bad customer service. They overcharge you… Read Full Review

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“Very poor service”

Written on: 22/11/2016 by AngusinShirley (1 review written)

I was with first utility for an initial 12 month period. They were fine, I used power and gas and I paid for it. Then toward the end of the contract they sent me a deal to stay with them. What they failed to tell me was that they were going to exit me a few days prior to my current deal ending, thus triggering the exit charges £30x2. I queried this charge and they pointed out that I had left early in order to stay with them. Really? I thought I was staying and we would continue exchanging… Read Full Review

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“I can't relate to the poor reviews”

Written on: 16/11/2016 by ChrisHarwin (1 review written)

Having been with First Utility for several years I can't relate to all the negative scoring. Yes, I did have a problem letting them set the amount of my fixed monthly payments and it took a while to get the balance refunded but now they debit the balance on the account each month and I get no problems. I send in my meter readings monthly online which could be better if they ever get around to fixing smart meters but that's no great burden. My current tariff is expiring and the information they… Read Full Review

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“standing charges up then down then up”

Written on: 13/11/2016 by vontob (1 review written)

Do not go near this company, complete dissaster, my standing charges have been ajusted at a higher rate for one month, then they make threats, how can standing charges go from 4.76 to 8.29 then back down again, they are completly incompetent, something is not right there are commiting a crime and they know it, how many other people have they done this too. it should not happen and you have to ask why? see you in court ist utility… Read Full Review

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“incompetent and deceptive”

Written on: 29/10/2016 by lpPreston6 (1 review written)

Incompetent in so many ways and deceptive in their complaints handling. Not even good value. Run a mile!!!! Made a complete mess of my switchover. Billed for services not provided and refuse to correct their error… Read Full Review

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“Beware,they dont pay back your credit, they fools...”

Written on: 23/10/2016 by Sherlyn112 (1 review written)

They are good of making promises just to get you in their company. After a while, and they realised, with their review on your meter reading that you are actually consuming a lot lesser than it was or previous yr, they will just cancelled the bill which originally was their record. and because they keep taking money as of course you are in direct debit. You as the costumer, you would like an explanation that, what happened to that review with all the real and correct meter reading? Their answer… Read Full Review

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“very poor customer service give this one a wide berth”

Written on: 19/09/2016 by monty007 (19 reviews written)

i had to give them 1 star as you cant select zero stars which is what they deserve. the only way they communicate when you come out of a fixed term is 1 email, which i never received, then they automatically stick you on their most expensive tarrif. which is what they want to rip you off and make up for having to give you cheap enegy. i never received the 1 email they sent. but they dont care. " my system says it was sent, so you must of received it, " no txt message, no phone call.no follow up… Read Full Review

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“Broken promises and pathetic customer srvice”

Written on: 12/08/2016 by tomcalby (1 review written)

We read their promises of cheaper fuel and customer service and signed up for gas and electric. They set the direct debit payment but promised that the account would be monitored and the payment adjusted accordingly. My account credit kept increasing and i was prpmised action to rectify the situation, towards the end of my first 12 months i was more than 3 months in credit but still no refund or alteration of direct debit so i left and i am still trying to get my money refunded! They promise… Read Full Review

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“Monthly direct debit doubled”

Written on: 13/06/2016

Only with First Utility for 6 months, within a few months direct debit doubled from previous 4 years. I joined at start of winter so ended up in arrears by end of winter as you would expect, they then wanted me to pay up all arrears and then doubled direct debit for winter rate approaching summer, needless to say I would end up with a sizeable credit by end of summer. It doesn't take a mathmetician to work out that what we were paying would have averaged out by the end of the year. I will… Read Full Review

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“Keep well away and don't fall for the so called offers!”

Written on: 16/05/2016 by moby79 (27 reviews written)

since joining first utility in May 2015, they agreed to charge £39 per month for the usage by direct debit. I agreed as seemed up front and as the wording online States they check your account regular to ensure as your usage goes up and down they will adjust your direct debit to ensure you are not left with any surprise bills at the end of the contract period. My DD was reduced in the winter period to indicate I was using below the consumption estimated and as I believed they was reviewing on… Read Full Review

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“First utility have teamed up with a company called the...”

Written on: 12/05/2016 by LiaMcGraw (1 review written)

First utility have teamed up with a company called the zinc company. The zinc company are well known on the Internet: they harass people so badly that they end up paying first utility and the zinc group money they do not owe,but both companies claim they do owe money. Beware!!!!!!!!… Read Full Review

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“First-utility = customer last”

Written on: 02/03/2016

After transfer to first utility in August to pay by monthly Paper bill the process has been a nightmare. I receive first 3 bills for dual fuel The electricity details had been entered incorrectly hence bills were wrong After 20 phone calls & emails to resolve problem (5 hours on phone ) nothing happens Plenty of promises All accept their fault all blame back office ?? I am now 4months behind with payment having not received any bills more promises today which so far have come to nothing… Read Full Review

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“Pensioner Rip Offs”

Written on: 14/02/2016 by Legin37 (1 review written)

I have been with First Utility for a number of years, I started a new 12 month contract in April 2015, within a month they tried to increase my DD by 20%, saying that my current DD would leave me in debit, regardless of the fact that their calculation of my DD for the contract was £110 and I was paying £123 per month and already in credit. In November 2015 they emailed me and told me my DD was being increased from £123 to £177 because of my energy usage, ignoring the fact that I was… Read Full Review

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