First Utility Energy Supplier www.first-utility.com Reviews

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Latest Reviews

“Worst Company on the UK”

Written on: 06/01/2015 by totallyinept (1 review written)

First Utility are totally inept. Totally messed up my account never answered emails, or letters. Try to call them first night 82 in queue, next 92, in queue next 45 in queue. Finally they sent a debt collector company to me even though I had asked time and time again for a final account. Paid the debt company there and then, they gave me a £50 discount for all the inconvenience. Three month later received an email saying that I owed £50. Tried to email, with details of refund by debt… Read Full Review

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“Shocking company!!!!!!!!!!!!!!!!”

Written on: 02/01/2015 by amie123 (1 review written)

I joined first utility as they were the cheapest on the market however I have now left them due to the awful customer service provided and completely messing my account up. I had so many problems with First Utility regarding my meter and each time I rang customer service I was told different information last time. I evencually wrote to Head office to which they responded and rang me to discuss further. I got that fed up with them that I moved over to OVO. They seem a lot better. I have not been… Read Full Review

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“Cheap, but avoid at all costs! ”

Written on: 29/12/2014 by Sheldonb14 (1 review written)

Went with First Utility as they came out cheapest, what a mistake that turned out to be! I originally opted for monthly set payments as with my previous supplier. Of course this never happened despite numerous attempts at getting this set up. I've now been with them 18 months and have never once had an accurate gas bill. Each month they email asking for a reading, which I immiediately provide. Few days later I get an estimated bill which is wildly out from the reading provided (of course it's… Read Full Review

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“Awful service”

Written on: 14/12/2014 by jcGilbert187 (1 review written)

Changed bank details over phone and online still kept taking money from old account and insisting that it was being taken from new one, every phone call on hold for at least 15 mins still not sorted out my problem all i want is to change bank detail surely not that hard is it, it is for first utility… Read Full Review

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“They are cheap in every respect”

Written on: 28/11/2014 by yxBall309 (1 review written)

This company does offer better than average energy prices but their customer service is the worst I have ever experienced during many years of dealing with utility companies. I have now left them mainly because I got a better deal elsewhere but I was strongly influenced by their dreadful customer service. It is almost impossible to reach them on the phone unless you have an hour to spare waiting for an answer. My final confrontation was when I left and I required them to refund £250 credit… Read Full Review

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“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (10 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

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“Impossible to get trough.....appalling customer service!”

Written on: 20/11/2014 by maialina (10 reviews written)

I've been a customer for a couple of years now and everything seemed ok till I accumulated over £300 in credit and of course i asked first utility for a refund. It's my money after all! I first contacted them via e-mail and never got a reply within the promised frame time. Then i made several phone calls everytime 20/ 30 minutes waiting before you finally get an advisor.... promises of a refund in a few days....well i finally got my money back after more than a month from when i first… Read Full Review

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“What a load of rubbish.”

Written on: 16/11/2014 by ssHurst234 (1 review written)

Beware you will be charged £30 per fuel if you want to leave this outfit. My experience to date. Started off ok. Then I needed to make a change to my direct debit.Did the necessary on their site, and cancelled my existing arrangements. Nothing happened.No payments collected. It took 4 very irate telephone calls to get it sorted. Now,they have altered my direct debit from £64 a month to £89 per month without even asking me,even though Im £180.00 in credit. Not the way to keep my… Read Full Review

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“STAY AWAY”

Written on: 09/11/2014 by Wyattrm171 (1 review written)

There is not a tariff low enough that will make up for the absolutely horrendous customer service provided by First Utility… Read Full Review

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“First Utility Going Downhill As Regards Customer Service”

Written on: 31/10/2014 by ex_chef_diner (8 reviews written)

We've been with First Utility since January 2013 and were very pleased originally. Any queries via email or the website used to be answered very quickly and the telephones used to be answered quickly. This is now a thing of the past. Now they are not even meeting their own 5 day target for answering queries submitted via their website. On submitting a complaint, they hint at 'delays' due to higher than normal demand! which is a concern. Around 400 homes lost their Gas Supply for several days in… Read Full Review

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“Worse experience I've had, even worse than British Gas”

Written on: 10/10/2014 by tartybird (2 reviews written)

The business model is monthly bills to stop you paying for energy you don't use, sadly this doesn't happen, bills aren't produced on time and I built up a lot of credit. Now I have left I have been waiting months for the final bill to be produced and my refund. I have tired no drops ways ofcpntacti g the but still nothing is happening. You can wait an hour on a premium line talk to someone, who doesn't sort out the query. I have haspd one bill that was complete and utter garbage, I'm quite… Read Full Review

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“should not be running any business”

Written on: 29/09/2014 by McIntyre254 (1 review written)

joined first utility through uswitch sent final meter readings to spark energy same readings to first utility which added 429 units to the gas said it was an industrial number and sent it to spark who now wont send us our final bill and wont pay our refund of about a £140 because firt utily have sent the the wrong reading i hae rang both about 10 times sent emails but nobody takes any notice i,m a pensoner on a low income i,m getting treated with the the lowest contempt. i will updated on… Read Full Review

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Astobart's Comment

Written on: 30/09/2014

They did similar to me (but in my favour). Claimed I had not submitted my final readings so they set a reading of there own choice. Apparently it is accepted practice when switching (according to first Utility). I informed my previous supplier (British Gas) that they had missed out on a large final bill and could they please send me a refund which they did immediately. I got my gas at the cheaper FU rate so quite happy.

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Hatewastingmoney.co.uk's Comment

Written on: 13/11/2014

Please email me and I can help you with your situation, kind regards debbie
I do not work for utility first

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“cannot contact by phone and do not answer emails”

Written on: 25/09/2014 by Liana211 (1 review written)

i joined this company in January and have had nothing but problems ever since. I have found it so hart to contact them and have spent around £60.00 on phone call trying to get through as every time i ring it says i am at least 30 in the queue. I have sent several emails and am not getting a reply. On the rare occasion i have got through by phone i have asked to be called back and this has never happend. I would not recomend that anyone uses this company as the customer service nil. It has got… Read Full Review

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“Avoid”

Written on: 25/09/2014 by Gracelynb39 (1 review written)

The initial switch to them was fine and they may be OK if they get the bills right and you never need to contact them. But...........no replies to emails sent in desperation because they don't answer the phone. Eventually after much chasing an inaccurate reply arrived without a correct explanation for billing errors and they took the money anyhow. Still sending me round in circles and I don't need to know they are a "fast growing company and they are recruiting new staff". Too late for… Read Full Review

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“Avoid at all costs”

Written on: 20/09/2014 by Vogelff334 (1 review written)

This company provided the gas and electric at my property when I moved in. Three months later I received my first bill, when I paid I gave new readings as the estimated were much higher than I was using. 9 days later I was issued another bill suggesting I was owing almost £140 that disregarded my readings. I rang and waited an age before speaking to an agent who took new readings and confirmed I was still in credit and he would annul the bill so nothing was to pay. I have since received… Read Full Review

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“Shocking customer service”

Written on: 13/09/2014 by Landyn336 (1 review written)

I am writing this while on hold which has been over 20 mins and I have just got past half way in the que. And I am calling due to one of there errors for the second time… Read Full Review

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“this company will give you medical health problems”

Written on: 29/08/2014 by Andersona449 (1 review written)

i joined first utility online, then cancelled next day, thought that was the end of the matter. 2 weeks later i get an email welcoming me to them. rang them up and waited 60 minutes on the phone to speak to someone, after 10 minutes they hung up on me, really angry that they did that. emailed them countless times because i was not going to ring back again after that and i can tell you now they did not reply to one email i sent them. they were quite happy to send emails when it suited them. the… Read Full Review

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“Worse company we have ever used”

Written on: 15/08/2014 by Spudnick (2 reviews written)

This company is awful, we have been with this company more than six months that have not claimed direct debits thay have not gave us any bills paper or online, I'm fed up with ringing up chasing everything, it's always a technical problem over the phone no idea what we owe etc etc awful company stay away only good thing is the low standing chargers… Read Full Review

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“Best online service”

Written on: 13/08/2014 by pjMcKenna43 (1 review written)

I have used other companies in the past where the service was very poor. while first utility gave me the best service. I will definitely recommned to my friends… Read Full Review

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“outrageous, not fit for purpose”

Written on: 03/08/2014 by jiSchneider1993 (1 review written)

When we joined they agreed £94 per month direct debit. For last three months they've been helping themselves to £340 a month, making annual bill for 3 bed house over 4K!!!!1 Cant get through on the phone. Did once and the guy was rude and unhelpful Where do I go now? this is 3rd time I've moved… Read Full Review

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Astobart's Comment

Written on: 30/09/2014

Cancel your Direct Debit. U-switch quoted me £60. and by the time the changeover came it had been raised to £77.00 by FU.

I cancelled my D/D and pay the outstanding amount every time I get a bill.

I haven't been charged any extra for doing this (yet).

10 months now and I'm nowhere near averaging the originally quoted £60. never mind the £77. FU wanted.

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