First Utility Energy Supplier www.first-utility.com Reviews
Latest Reviews
★★☆☆☆
Written on: 09/04/2012
“Low prices but Atrocious customer service”
Visit www.first-utility.comThis company will normally featured as the lowest price BUT BEWARE if you ever need to complain or interact with customer service all you will get is empty promises and failed commitments,this will cost your time , telephone calls , postage etc etc. I was due a credit on the 1st Dec 2011 and as of today still nothing . Countless calls , countless promises but nothing. When you FORMALLY complain all they do is leave a voicemail saying will be resolved, I month on Still nothing. They have no complaint...
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★☆☆☆☆
Written on: 02/04/2012
“How to get your issue sorted”
Visit www.first-utility.comOne of the people at First Utility told me the only way to get your issue sorted is to raise the issue to the Ombudsman. You can call them on 0330 440 1624. Apparently once you go to the Ombudsman First Utilty get fined nearly £400 even if the Ombudsman sides with First Utility. Also you are likely to get £200 compensation. With energy companies always stealing from customers its about time we got some back. Hey it worked for me. I got £180 and all my issues resolved in 6 days !...
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★★★★★
Written on: 29/02/2012
“Excellent service and fantastic deal.”
Visit www.first-utility.comA young man came to my door explaining that you only pay for what you use. I had a smart meter fitted with excellent online reports. I'm saving money and I even got a 75 pound chq with my first bill for signing up at the door. These guys are different than the usual wrath that used to come knocking, you can just tell.. My duel fuel discount is 180 pounds in another cheque! I love it ! Well done !...
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★★☆☆☆
Written on: 23/02/2012
“A real shame, but they just cant continue trading like...”
Visit www.first-utility.comSmart meters are a wonderful thing, when they work.....and so started the trouble. My gas meter stopped transmitting its readings, and so I recieved estimates, I dont have the option to read them myself, at least not with FU. The company just doesnt appear to be able to deal with anything apart from the normal routine, if anything moves away from the norm then they just aren't very good. I'd avoid them until they either go bust or sort out the service....
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★☆☆☆☆
Written on: 21/02/2012
“AVOID... ABSOLUTE DISCRACE OF A COMPANY !!!!”
Visit www.first-utility.comTHEY TRIED TO CHARGE ME 2 YEARS EXTRA OF ELECTRIC HIDDEN IN A MISREADING ON THEIR BEHALF, IT TOOK ME 6 MONTHS FOR THEM TO ADMIT THEIR MISTAKE AFTER I WORKED OUT THE ERROR FOR THEM... YES ME!!!. THEY ONLY HAD 6 MONTHS TO READ THEM FOR ME!! THEY DENIED IT I TOLD THEM I COULD NOT HAVE USED £180 A MONTH THEY DID NOT LISTEN, EVEN AFTER ME WORKING IT OUT FOR THEM ON THE PHONE ON A 17 MONTH CALCULATION OF READINGS. I"M SORRY SIR BUT WE HAVE CHECKED YOUR BILLS AND THEY ARE CORRECT , THEY IS NOTHING MORE...
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★☆☆☆☆
Written on: 17/02/2012
“Avoid At All Costs”
Visit www.first-utility.comWe were switched to First-Utility as a result of an offer in a national newspaper. After reading the reviews on this company, we thought better of it and cancelled. First Utility are now denying they ever received the cancellation and are trying to force us to switch. We know from speaking to the newspaper's agents that this is not an isolated incident. This is certainly an interesting way of ensuring customer loyalty! First-Utility's customer service department is rather inappropriately named as...
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★★★★★
Written on: 14/02/2012
“Pleased so far”
Visit www.first-utility.comI had a nice young man called paul come to my home and explain what the smart meters do and how to save money. As i am a single mum with 3 teenagers our bills were through the roof i decided to join first utility. The smart meters came within 7 weeks and they have been a god send. I can moniter what i am using and cut accordinly my average bill has been about 30 pound cheaper each month. When december comes back round the £264 they give you back will be nice for christmas. Looking at other peoples...
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★☆☆☆☆
Written on: 28/09/2011
“Customer service - no service”
Visit www.first-utility.comI changed to First Utility as at the time their prices were comparitively low. With hidden charges and a high standing charge theyt weren't that cheap after all. Then like all the others they wacked up their prices and I changed. That's when the trouble started. They took out all of their estimated bill from my account even after I had told them not to and was told that my account had been frozen. It took weeks to get my money back and I went overdrawn in my bank. I thought that that was that until...
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★☆☆☆☆
Written on: 19/07/2011
“Appalling”
Visit www.first-utility.comAppalling Applied to join in January, now in July and still no smart meter, the customer service is non existent, they simply do not care and are very expensive to boot, steer well clear..............
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★☆☆☆☆
Written on: 27/05/2011
“DISGRACEFUL INCOMPETENT AMATEURS ”
Visit www.first-utility.comAFTER A YEAR OF TELEPHONE CALLS AND EMAILS THIS COMPANY HAVE STILL YET TO BILL ME CORRECTLY. THEY INSIST I HAVE 2 ELECTRICITY METERS WHEN I DON'T , AND THE FIGURES THEY USE FOR ESTIMATED BILLS BEAR NO RESEMBLANCE WHATSOEVER TO MY USAGE. EVERY MONTH I PROVIDE ACCURATE BILL READINGS WHICH THEY COMPLETELY IGNORE, THEN CHARGE ME FAR MORE THAN I HAVE ACTUALLY USED. ON ONE OCCASION THEY CHARGED ME, AND TOOK FROM MY BANK £500 FOR A BILL OF £90! IN DESPERATION I HAVE A COMPLAINT LODGED WITH THE OMBUDSMAN,...
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Showing 1 - 10 of 21 Reviews
★☆☆☆☆
Written on: 29/03/2011
“Please please keep away-quite frankly the worst...”
Visit www.first-utility.comPlease please keep away-quite frankly the worst company i've ever come across-incompetent doesn't begin to describe these cowboys. The list of complaints is endless- rude useless so called customer services, wrong readings, overcharging by hundreds of pounds and a year later i'm still waiting for a rebate -horrible horrible firm KEEP WELL AWAY!!!!!!!!!!...
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★☆☆☆☆
Written on: 23/03/2011
“Worst customer service ever experienced. Do not...”
Visit www.first-utility.comWorst customer service ever experienced. Do not return calls or e-mails. They have incorrectly billed me for over a year and each month I am told it would be adjusted next month. Ombudsman ruled in my favour and yet still after 5 months the issue has not been resolved. They are now preventing me from switching supplier. Avoid at all cost....
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★☆☆☆☆
Written on: 10/03/2011
“First have had 2 massive tariff increases in the last...”
Visit www.first-utility.comFirst have had 2 massive tariff increases in the last 8 months, the latest increasing my electricity tariff on isave v1 from 8p per kwh to 12, or an increase of 50%. Even theie current preferred tariff (isave v7) is an increase of 25%,m and in addition, the dual fuel discount is reduced by £40 if you change to this tariff.. When I rang them to query it, the staff did not seem to grasp the size of the increase, and clearly had not been well briefed, or may be, First themselves have not realised...
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★☆☆☆☆
Written on: 04/03/2011
“Absolute disgrace!, they refused to take payments for...”
Visit www.first-utility.comAbsolute disgrace!, they refused to take payments for the first 6 months and even sent us a red letter threatening the bailiffs!!. They then decided to charge us (a 3 bed semi) £180 a month!, when we queried this amount and worked out our own usage, we were barely touching £90 a month!! What worries me is some people will just pay the extorniate estimations and think no more of it!. Robbing amateurs....
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★☆☆☆☆
Written on: 21/02/2011
“Worst company I've ever dealt with. ”
Visit www.first-utility.comWorst company I've ever dealt with. Rubbish 'customer service', bills seem to be plucked from thin air, didn't respond in time to my Ombudsman complaint (Who ruled in my favour!) I spent a year of my life to undo the fiasco this company created and it is now my mission to spread negative reviews around the internet so you don't fall into the trap...! Its not just me, check out others' reviews and DO NOT MOVE TO F.U...
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★☆☆☆☆
Written on: 23/12/2010
“WOULD NOT RECOMEND TO MY WORST ENEMY. aM UTTERLY...”
Visit www.first-utility.comWOULD NOT RECOMEND TO MY WORST ENEMY. aM UTTERLY HACKED OFF BY THEIR INEFFUICIENCY. COMPANY INCAPABLE OF CORRECTIBNG ERRIRS. MY METTER READS IN CUVBIC METERS YET THEU UBNSIUST ON CHARGING ME IN CUBIC FEET. RESULT HUGE BILLS AND ACCOUNT FROZEN....
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★☆☆☆☆
Written on: 24/11/2010
“I joined this company when they promised to fit...”
Visit www.first-utility.comI joined this company when they promised to fit intelligent meters........ Guess what? It never happened. After 8 months I left them to go to Utility warehouse. For nearly a year First Utility sent me bills that were incorrect and tried to take money from my bank. After many threats from them of bailiffs I explained I had all their errors and communications and I was taking my file to the ombudsman. I then got a correct bill and a compensation payment of £150. How do they survive? And...
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★☆☆☆☆
Written on: 22/09/2010
“We have been with this company for 18 torrid months. ...”
Visit www.first-utility.comWe have been with this company for 18 torrid months. They NEVER deliver anything on time. They NEVER write in response to a letter. They soft soap you if you call and then put your complaint in the bin. Avoid this company like the plague. ...
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★☆☆☆☆
Written on: 27/08/2010
“Started with them early in the year. Everything was...”
Visit www.first-utility.comStarted with them early in the year. Everything was fine (except that a promised 12.5% discount stealthily became 10%. Then, suddenly, they said I'd been on a 3 month variable tariff - first I'd heard of it. Their new tariff (wrapped up in talk of average bills) amounts to an increase of 23.5% against the rate which I signed up for. I'm off and they won't see me again...
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★☆☆☆☆
Written on: 31/07/2010
“After 3 months - price rises of up to 157% - this...”
Visit www.first-utility.comAfter 3 months - price rises of up to 157% - this Company had no intention of being competitive....
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Showing 11 - 20 of 21 Reviews
★☆☆☆☆
Written on: 13/07/2010
“First Utility is the worst company I have ever had the...”
Visit www.first-utility.comFirst Utility is the worst company I have ever had the misfortune of dealing with. They promise easy online account management and accurate monthly bills, but didn't send me a bill for 3 months, then refused to collect payment after the 4th. After dozens of phone calls, all of which they tried to make it seem like their systems problems where my fault, I had to resort to paying by cheque. Then, to top it off, they refused my switch to a new supplier. The staff are rude, unhelpful, and incompetent....
Read full reviewDjkent1's response to Guest's Review
Written on: 14/11/2010
I found this review very helpful because.i was intending to switch my supplier to this too good to be true company but have now changed my mind.
<br/>many thanks for highlighting the problems..
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