First Utility Energy Supplier www.first-utility.com Reviews

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Latest Reviews

“Nasty organisation”

Written on: 19/07/2014 by FedupGillian (4 reviews written)

I have had endless problems with this horrible company, since I returned home from a holiday three months ago. My gas smart meter had stopped communicating with them and my bill for April was estimated. My new meter (not a smart meter) was installed by National Grid on 22nd May. Ever since then, they are refusing to accept my gas meter readings and charging me for gas I haven't used. I phoned in my reading for June, but the figure on my bill bore no resemblance to my reading. Obviously, in this… Read Full Review

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“Do not bother”

Written on: 14/07/2014 by Pete2015 (1 review written)

I have read so many negative and bad experiences regarding First Utility and can only support this with my bad experiences of their so called customer care service. Do not allow yourself to be added to this list of bad experiences and stay away… Read Full Review

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“More efficient than British Gas.”

Written on: 13/07/2014 by 290Roberts (1 review written)

Changed to First Utility from BG.They told me that they had not been given my readings by First Utility.Asked First Utility to submit them on Wednesday morning and was given the readings by First Utility by email today.British Gas contacted me before to say that,in fact,they were given the readings at the right time.Having read so many negative reviews of First Utility saying,No customer service,Don't reply to emails,Could not care less attitude,I must say that the email that I received was… Read Full Review

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“Cunning Company”

Written on: 26/06/2014 by TOBAWEEY (2 reviews written)

Cunning company KEEP AWAY from them Worst ever company .i never regretted a decision in my life like when joined First Utility. Joined them more than 2 years ago. Supplied the initial reading for the first 2 months with no problem. Failed to supply the 3rd month because we were away. They hugely overestimated my gas consumption . We have repeatedly supplied the right readings for almost two years, sent several emails, spoken on the phone several times to no avail. Left them 3 months ago… Read Full Review

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Fedupgillian's Response to TOBAWEEY's Review

Written on: 19/07/2014

They probably don't believe your readings. I'm having similar problems, following the installation of a new meter. My Smart Meter stopped communicating with them and a new meter (not a smart meter) was fitted by National Grid. I was unable to submit my reading on line, so telephoned in my reading for June. The bill for June was based, not on my reading, but a fictitious reading of their own. I have been accused of submitting false readings (I'm hardly using any gas, because my heating is switched off during this hot summer weather) and they have told me what they think my reading should be. I have emailed a photo of my meter and tweeted it and they still don't believe me! They have now "initiated a dispute procedure!" which will take six weeks to conclude!

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Tobaweey's reply to Fedupgillian's Comment

Written on: 19/07/2014

Thanks
They have responded to my review and they are taking it seriously, in process of sorting it out. It has taking almost 2 years . Good luck

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“Worst customer service I've ever known!”

Written on: 24/06/2014 by lzPritchard204 (1 review written)

If you are thinking of joining this company based on their price tariff then don't! Once they get you hooked in they will ramp up your direct debit. Mine increased from £54pm to £88pm when my account was only £14 in debit and it was going into the summer months. That's a 60% increase. When I rang their customer services (when you can actually get through!) they told me there was nothing they could do. There is too many other complaints to list as the whole 12 months I was with them was a… Read Full Review

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“Fraudulent business practice - First utility”

Written on: 20/06/2014 by firstutilityripoff (1 review written)

It seems that energy companies either "forget" to take direct debits so we are then indebted to them and then have to set up a repayment plan or keep taking direct debits but won't produce a bill. My last bill was 26th December 2013..I have chased and chased and even got their Executive director for Customer Satisfaction involved but still no joy even though they appointed a specific person to deal with the problem...lots of nice words but no action. I did get through to a customer service rep… Read Full Review

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“Avoid!”

Written on: 10/06/2014 by nickc1976 (2 reviews written)

First Utility are the worst company I have ever dealt with. After being with them for nearly a year, they still haven't collected anything from me by direct debit. It is impossible to get through to them by phone and emails to their support get no reply. I filled in my bank account details when I signed up, and I can see my bank details correctly entered in the billing area of their website, but nothing has been collected. I finally got through to them using their Twitter account, someone… Read Full Review

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“Totally inept!”

Written on: 07/06/2014

Without doubt the most woefully inept company I have ever had the mispleasure to deal with. You can never get through on their customer service phone number (unless you're prepared to wait about 45-75 mins). You submit queries via their online webforms - they never respond. I for one will never ever use them again and would encourage others to pay that little bit more for your energy in return for a company you can actually contact and who have some semblance of customer services dept!… Read Full Review

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“FIRST UTILTY AVOID LIKE THE PLAGUE.”

Written on: 07/06/2014 by 14O'Neil (1 review written)

I know the internet is full of complaints about a lot of providers, but trust me, First Utility are the absolute worst of all. Their customer service is almost invariably unavailable unless you are happy to wait 30/45mins and they DO NOT REPLY TO EMAILS (I know it sounds an absurdity but it’s the truth). If you are with First Utility I would strongly recommend to change provider sooner rather than later (read: before they take their licence to operate in this country) and triple check your… Read Full Review

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“Worst Utility Company Ever”

Written on: 06/06/2014 by Judahg9 (1 review written)

It is virtually impossible to get through on the phone. I have been trying since January to sort out my account but they still cannot get their figures correct. Unfortunately cannot transfer until account is clear I am told. Avoid this company at all costs … Read Full Review

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“No Bills - a fundamental requirment oif a power utility”

Written on: 05/06/2014 by Emmy321 (1 review written)

I switched my dual fuel account to First Utility in November 2013. They have efficiently taken direct debit payments monthly since then but I have yet to receive any bill from them at all. I have no idea if I am over paying or under-paying. I have sent numerous emails via the contact page on their web-site. I have queued for hours to speak to somebody only to eventually get an insincere platitude about known problems that we are working on. How is it possible that an energy company is… Read Full Review

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“none listening none caring company”

Written on: 02/06/2014 by celerosa (1 review written)

I am still waiting for first :utility to transfer my electricity back to british gas. 3 month ago they told me they would return my gas and electic back to British Gas my gas was transfered but not my electric. i have sent e-mails rang so many times i have lost count, no ones listening. I have never gave a reading,never paid. customer service is really bad they promise to ring back but don't. if you ring you will be on a neverending queue 50,40 if you are lucky 30 people in queue before you. … Read Full Review

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“Waste of time”

Written on: 09/05/2014 by Davisjz285 (1 review written)

I. Have been with them over a year now I have never been asked for a meter reading and the website hasent been updated since February I am going to cancel my payments and go elsewhere after weeks of trying to get in touch with them… Read Full Review

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“A painful experience”

Written on: 27/04/2014 by JessieLong (1 review written)

Unable to contact anyone over the telephone even when waiting a considerable time after initial meter reading was incorrect. It took 5 months for this company to rectify the meter reading. On closure of the account I requested a final figure to ensure that the account would be clear again, after 3 weeks no response, except for a threatening demand. Although I am a Chartered Engineer I have been unable to understand the continued muddle which was presented as a statement of my account. I… Read Full Review

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“Useless ”

Written on: 14/04/2014 by Taylorweir (1 review written)

First Utilities are inefficient and understaffed, consequently it is impossible to get in touch and emails to customer service remain unanswered .They stopped my direct debit last August when I finally managed to contact them they agreed it would be reinstate. This they have failed to do. I have now been contacted by a debt collecting agency. I spent twenty minutes on hold to day and finally the recorded message advice I should HANG UP!!!!!!!… Read Full Review

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“Just awful - the worst utility company in the world”

Written on: 09/04/2014 by SimonGibson (1 review written)

The litany of issues I have had with First Utility beggars belief. Billing issues/DD issues. I pity the poor sods working in their customer care team - it must feel like being a main contact for the Jimmy Saville Appreciation Society. I stromngly recommend people not to be lured by the prices and tariffs that First Utility offer. You pay in many more ways. I can only hope that the Board of Directors at First Utility are bribing OFGEM apprpopriately because I can see no other reason why… Read Full Review

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“Don't transfer to First Utility!!!”

Written on: 08/04/2014 by Franklinzw171 (1 review written)

We transferred over to this company as we hadn't received a bill from our current suppler in over a year. All seemed to go smoothly until we tried to submit a meter reading. It has now been over 6 months since the transfer and still we are unable to submit the readings and mot received a bill. I have rung on numerous occasions and been on hold for over half an hour each time. The representative always say they will sent an email to the appropriate department to get the matter resolved but… Read Full Review

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“Rubbish Company don't even think about switching to...”

Written on: 05/04/2014 by anthony281 (1 review written)

Cannot believe they are still in business. Not collected my DD since July 2013 it is now march 2014. Hardly get bills, maybe two a year if lucky. Cannot get any replies to emails or letters. Go somewhere else there are cheaper and better companies than this. They may be cheap, but so is there customer service. FU, FU… Read Full Review

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“ENERGY OMBUDSMAN TAKE ACTION”

Written on: 04/04/2014 by cross2 (1 review written)

I believe there is something seriously wrong with the management of this Company which requires official investigation. They appear to be unable to calculate bills and send out - nothing has been update since January 2014 on line. If you call you could be 20.21st in the queue. When you get through the answers are not sufficient to solve the problem. I changed to Variable Direct Debit as I was £500 in credit. Now they cannot tell me how much to pay and there is no likelihood of being able… Read Full Review

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“Worst ever service”

Written on: 24/03/2014 by ohLockhart88 (1 review written)

Be prepared to wait an hour before your calls get answered. Be prepared to never get your email messages returned. I left as soon as I joined because they messed up my change over and never responded to my enquiries. Despite cancelling my account they have informed my new provider to transfer back to them. Nightmare! Don't do do it. Its worth paying a bit extra for a better service… Read Full Review

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