First Utility Energy Supplier www.first-utility.com Reviews

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Latest Reviews

“should not be running any business”

Written on: 29/09/2014 by McIntyre254 (1 review written)

joined first utility through uswitch sent final meter readings to spark energy same readings to first utility which added 429 units to the gas said it was an industrial number and sent it to spark who now wont send us our final bill and wont pay our refund of about a £140 because firt utily have sent the the wrong reading i hae rang both about 10 times sent emails but nobody takes any notice i,m a pensoner on a low income i,m getting treated with the the lowest contempt. i will updated on… Read Full Review

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Astobart's Comment

Written on: 30/09/2014

They did similar to me (but in my favour). Claimed I had not submitted my final readings so they set a reading of there own choice. Apparently it is accepted practice when switching (according to first Utility). I informed my previous supplier (British Gas) that they had missed out on a large final bill and could they please send me a refund which they did immediately. I got my gas at the cheaper FU rate so quite happy.

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“cannot contact by phone and do not answer emails”

Written on: 25/09/2014 by Liana211 (1 review written)

i joined this company in January and have had nothing but problems ever since. I have found it so hart to contact them and have spent around £60.00 on phone call trying to get through as every time i ring it says i am at least 30 in the queue. I have sent several emails and am not getting a reply. On the rare occasion i have got through by phone i have asked to be called back and this has never happend. I would not recomend that anyone uses this company as the customer service nil. It has got… Read Full Review

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“Avoid”

Written on: 25/09/2014 by Gracelynb39 (1 review written)

The initial switch to them was fine and they may be OK if they get the bills right and you never need to contact them. But...........no replies to emails sent in desperation because they don't answer the phone. Eventually after much chasing an inaccurate reply arrived without a correct explanation for billing errors and they took the money anyhow. Still sending me round in circles and I don't need to know they are a "fast growing company and they are recruiting new staff". Too late for… Read Full Review

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“Avoid at all costs”

Written on: 20/09/2014 by Vogelff334 (1 review written)

This company provided the gas and electric at my property when I moved in. Three months later I received my first bill, when I paid I gave new readings as the estimated were much higher than I was using. 9 days later I was issued another bill suggesting I was owing almost £140 that disregarded my readings. I rang and waited an age before speaking to an agent who took new readings and confirmed I was still in credit and he would annul the bill so nothing was to pay. I have since received… Read Full Review

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“Shocking customer service”

Written on: 13/09/2014 by Landyn336 (1 review written)

I am writing this while on hold which has been over 20 mins and I have just got past half way in the que. And I am calling due to one of there errors for the second time… Read Full Review

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“this company will give you medical health problems”

Written on: 29/08/2014 by Andersona449 (1 review written)

i joined first utility online, then cancelled next day, thought that was the end of the matter. 2 weeks later i get an email welcoming me to them. rang them up and waited 60 minutes on the phone to speak to someone, after 10 minutes they hung up on me, really angry that they did that. emailed them countless times because i was not going to ring back again after that and i can tell you now they did not reply to one email i sent them. they were quite happy to send emails when it suited them. the… Read Full Review

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“Worse company we have ever used”

Written on: 15/08/2014 by Spudnick (2 reviews written)

This company is awful, we have been with this company more than six months that have not claimed direct debits thay have not gave us any bills paper or online, I'm fed up with ringing up chasing everything, it's always a technical problem over the phone no idea what we owe etc etc awful company stay away only good thing is the low standing chargers… Read Full Review

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“Best online service”

Written on: 13/08/2014 by pjMcKenna43 (1 review written)

I have used other companies in the past where the service was very poor. while first utility gave me the best service. I will definitely recommned to my friends… Read Full Review

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“outrageous, not fit for purpose”

Written on: 03/08/2014 by jiSchneider1993 (1 review written)

When we joined they agreed £94 per month direct debit. For last three months they've been helping themselves to £340 a month, making annual bill for 3 bed house over 4K!!!!1 Cant get through on the phone. Did once and the guy was rude and unhelpful Where do I go now? this is 3rd time I've moved… Read Full Review

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Astobart's Comment

Written on: 30/09/2014

Cancel your Direct Debit. U-switch quoted me £60. and by the time the changeover came it had been raised to £77.00 by FU.

I cancelled my D/D and pay the outstanding amount every time I get a bill.

I haven't been charged any extra for doing this (yet).

10 months now and I'm nowhere near averaging the originally quoted £60. never mind the £77. FU wanted.

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“You have to ask them to refund your money!!!!”

Written on: 02/08/2014 by 2Flintstones (1 review written)

My first 6 months with this company seemed fine. BUT they increased my monthly payment by £40 per month, after which I was always in credit. I left them and cancelled my direct debit, which was a good thing since they hadn't told the Billing section I'd left and they continued to charge me as normal at the end of the month. I was still in credit but it took 3 emails - useless, slow responses, and 3 phone calls to get them to refund my money, by cheque, taking 15 days. I was told they had to… Read Full Review

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Astobart's Response to 2Flintstones's Review

Written on: 30/09/2014

A good warning to anyone intending to switch FROM First Utility.

Cancel Direct Debit in plenty of time and just pay the bill when you get it.

Never fall into the trap of being in credit when you changeover.

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“Do not change to first utility ”

Written on: 30/07/2014 by Cindy5147 (1 review written)

This company cannot set up a direct Debit. Four attempts. You will end up with huge bill and lots of threatening letters. You can't call them as you will be 66th in line. Emailing the CEO will get a promise which will not be fulfilled. They will offer you £75 and then forget. Customer service and credit control do not communicate with each other Do not use… Read Full Review

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Astobart's Response to Cindy5147's Review

Written on: 30/09/2014

First of all let me say no-one dislikes this company more than me, but to be fair you do not have to get a huge bill.

Go on line and make a payment each month.

All my payments to FU are made this way. I cancelled D/D just after the changeover.

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“Nasty organisation”

Written on: 19/07/2014 by FedupGillian (4 reviews written)

I have had endless problems with this horrible company, since I returned home from a holiday three months ago. My gas smart meter had stopped communicating with them and my bill for April was estimated. My new meter (not a smart meter) was installed by National Grid on 22nd May. Ever since then, they are refusing to accept my gas meter readings and charging me for gas I haven't used. I phoned in my reading for June, but the figure on my bill bore no resemblance to my reading. Obviously, in this… Read Full Review

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“Do not bother”

Written on: 14/07/2014 by Pete2015 (1 review written)

I have read so many negative and bad experiences regarding First Utility and can only support this with my bad experiences of their so called customer care service. Do not allow yourself to be added to this list of bad experiences and stay away… Read Full Review

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“More efficient than British Gas.”

Written on: 13/07/2014 by 290Roberts (1 review written)

Changed to First Utility from BG.They told me that they had not been given my readings by First Utility.Asked First Utility to submit them on Wednesday morning and was given the readings by First Utility by email today.British Gas contacted me before to say that,in fact,they were given the readings at the right time.Having read so many negative reviews of First Utility saying,No customer service,Don't reply to emails,Could not care less attitude,I must say that the email that I received was… Read Full Review

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“Cunning Company”

Written on: 26/06/2014 by TOBAWEEY (2 reviews written)

Cunning company KEEP AWAY from them Worst ever company .i never regretted a decision in my life like when joined First Utility. Joined them more than 2 years ago. Supplied the initial reading for the first 2 months with no problem. Failed to supply the 3rd month because we were away. They hugely overestimated my gas consumption . We have repeatedly supplied the right readings for almost two years, sent several emails, spoken on the phone several times to no avail. Left them 3 months ago… Read Full Review

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Fedupgillian's Response to TOBAWEEY's Review

Written on: 19/07/2014

They probably don't believe your readings. I'm having similar problems, following the installation of a new meter. My Smart Meter stopped communicating with them and a new meter (not a smart meter) was fitted by National Grid. I was unable to submit my reading on line, so telephoned in my reading for June. The bill for June was based, not on my reading, but a fictitious reading of their own. I have been accused of submitting false readings (I'm hardly using any gas, because my heating is switched off during this hot summer weather) and they have told me what they think my reading should be. I have emailed a photo of my meter and tweeted it and they still don't believe me! They have now "initiated a dispute procedure!" which will take six weeks to conclude!

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Tobaweey's reply to Fedupgillian's Comment

Written on: 19/07/2014

Thanks
They have responded to my review and they are taking it seriously, in process of sorting it out. It has taking almost 2 years . Good luck

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“Worst customer service I've ever known!”

Written on: 24/06/2014 by lzPritchard204 (1 review written)

If you are thinking of joining this company based on their price tariff then don't! Once they get you hooked in they will ramp up your direct debit. Mine increased from £54pm to £88pm when my account was only £14 in debit and it was going into the summer months. That's a 60% increase. When I rang their customer services (when you can actually get through!) they told me there was nothing they could do. There is too many other complaints to list as the whole 12 months I was with them was a… Read Full Review

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“Fraudulent business practice - First utility”

Written on: 20/06/2014 by firstutilityripoff (1 review written)

It seems that energy companies either "forget" to take direct debits so we are then indebted to them and then have to set up a repayment plan or keep taking direct debits but won't produce a bill. My last bill was 26th December 2013..I have chased and chased and even got their Executive director for Customer Satisfaction involved but still no joy even though they appointed a specific person to deal with the problem...lots of nice words but no action. I did get through to a customer service rep… Read Full Review

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“Avoid!”

Written on: 10/06/2014 by nickc1976 (2 reviews written)

First Utility are the worst company I have ever dealt with. After being with them for nearly a year, they still haven't collected anything from me by direct debit. It is impossible to get through to them by phone and emails to their support get no reply. I filled in my bank account details when I signed up, and I can see my bank details correctly entered in the billing area of their website, but nothing has been collected. I finally got through to them using their Twitter account, someone… Read Full Review

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“Totally inept!”

Written on: 07/06/2014

Without doubt the most woefully inept company I have ever had the mispleasure to deal with. You can never get through on their customer service phone number (unless you're prepared to wait about 45-75 mins). You submit queries via their online webforms - they never respond. I for one will never ever use them again and would encourage others to pay that little bit more for your energy in return for a company you can actually contact and who have some semblance of customer services dept!… Read Full Review

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“FIRST UTILTY AVOID LIKE THE PLAGUE.”

Written on: 07/06/2014 by 14O'Neil (1 review written)

I know the internet is full of complaints about a lot of providers, but trust me, First Utility are the absolute worst of all. Their customer service is almost invariably unavailable unless you are happy to wait 30/45mins and they DO NOT REPLY TO EMAILS (I know it sounds an absurdity but it’s the truth). If you are with First Utility I would strongly recommend to change provider sooner rather than later (read: before they take their licence to operate in this country) and triple check your… Read Full Review

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