First Utility Energy Supplier www.first-utility.com Reviews

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★☆☆☆☆
1.4 / 5
215
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Latest Reviews

★★★★★

“ease of use”

Written on: 15/08/2017 by kalikent (1 review written)

We chose First utility when we moved in to a new home and the process was quick and easy. Now we have a mobile app to submit our readings, so the bills always come accurate. Whenever I wasn't sure about them, the customer service always explained everything. Their prices are lower than the big 6' and the app makes things easier. I would definitely recommend… Read Full Review

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★☆☆☆☆

“Worse than British Gas”

Written on: 23/07/2017 by ChristopherAnn (1 review written)

We emigrated from the UK in November 2016 and are still waiting for First Utility to provide us with a final bill. Apparently they are disputing our readings and the advice received from their staff is that we should fly back to the UK to resolve. I have tried to email the Chief Executive (look up on their site you will find out who he is) but then again he just ignores you as well so when you have a so called senior manager who ignores his customers what do you expect from the rest. Worse than… Read Full Review

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★☆☆☆☆

“Big bully boys who charge you on estimated readings”

Written on: 11/07/2017 by Dezzymondo (3 reviews written)

They are a sham they estimate your bills and when you put your own in and it is a lot less they bully you with debt collectors even if your reading means they owe you money. Please do not use this so called Energy company, customer service rubbish they just iie to get you off the phone. The DD set up I did to include the small amount left owing said I had to pay in full after paying them £240.00 estimated again. Bad service and they bully you with debt collects for £20.00… Read Full Review

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★☆☆☆☆

“awful”

Written on: 01/07/2017 by karrimrabi (1 review written)

This company are the worst energy company I have ever dealt with even if you pay more go with someone else. I have paid and closed my account but am still getting threating letters demanding payments nice… Read Full Review

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★☆☆☆☆

“Pity there is no minus 5 rating”

Written on: 11/05/2017 by reviris28 (1 review written)

Initially took 18 months to transfer my gas. spent hours on the phone, they were trying to transfer someone else gas supply! Thought things were ok and renewed again as I didn't want the hassle of changing again. They reduced my £70 fixed payment to £40 after some months then in Jan 2017 announced they were increasing it to £255 to cover an outstanding debt of over £4000 from the original contract??? When I looked at the current invoice there were huge charges incurred for electricity after… Read Full Review

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★☆☆☆☆

“Refund”

Written on: 07/05/2017 by Samanthas478 (1 review written)

Contacted them three times for a £250 overpayment refund always promises it's now been 6 weeks still no refund and spent a small fortune on phone call costs never return the call when they promise can't wait for my tariff to end and leave them there after sales service is awful… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 07/04/2017 by Adam34 (1 review written)

I left them over a year ago.Last bill paid.Had a phone call from a debt collectors about last bill.Debt collectors then apologised as they could see it was paid.First Utility do not like you leaving.Dont go with them… Read Full Review

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
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Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

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Report this review Read 8 Comments
★☆☆☆☆

“Kept my £82 credit”

Written on: 30/03/2017 by pennyProfit (9 reviews written)

First Utility site states that any credit left after leaving them would be returned within ten days. Called them after three weeks to hear that it could take up to eight weeks. Still waiting. Energy ombudsman are as useful as a chocolate teapot. I wander if they are in league with energy suppliers. Small claims court (money claim online)here I come… Read Full Review

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★☆☆☆☆

“incompetant”

Written on: 08/03/2017 by fraxter1 (0 reviews written)

Having typed 500 words earlier and this site conveniently wiping it out for no reason I could fathom I'm going to keep it brief. I moved into this property and it had pay as you go meters, First Utility came and replaced them with smart meters but I had £120 in the meters when they did. I was told it would be paid back to me but the engineer didn't make a note of the amount. they asked me to email the receipts to them, I did this 2 weeks ago and followed up with 2 emails asking for someone to… Read Full Review

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★★★☆☆

“Slow, Very Slow”

Written on: 05/03/2017 by 143Bolton (1 review written)

I wonder if this company has enough staff? Readings submitted on Monday morning but account still not updated by Friday afternoon. No opportunity to update Direct Debit after change of circumstances. "Live Chat" appears to be pre programmed robot unable to respond to request to increase payment. Forced to make a series of one off payments - tedious and annoying… Read Full Review

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★☆☆☆☆

“The worst business of any type that I have dealt with”

Written on: 25/02/2017 by coWilliams330 (1 review written)

Its a pity I had to even award 1 star. First Utility are appalling. They are demanding money for gas and electricity at an address they don't supply and have never supplied and even when confronted with blindingly evidence that they have made a mistake they don't appear to grasp that there is a mistake. They are now even attempting to pursue the matter through a dept collection agency. The error is so obvious that there is no chance that they will get a judgement to get money they claim is… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 22/12/2016 by bigkevsuk (17 reviews written)

left this company first week in december i was in credit they still tried to take out dd even tho i was told in web chat and in phone calls they would not collect any more im still in credit and still no refund its companies like this who make switching so hard its time ogem looked at the way companies like first utility operate… Read Full Review

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★☆☆☆☆

“Back billed over £500 10 months after leaving”

Written on: 20/12/2016

My Story I switch to First utility. I provide meter readings every month. I pay my bills every month. I query my meter serial number. I switch to Eon 7th October 2015. FU send me a final bill 7th November 2015 which is actually a credit of £23.63 which they refund. Nearly 10 months after leaving FU send me a bill for £527.68 on the 30th August 2016 . I dispute this bill as I have had a final bill. You try and phone me every day and hassle me for payment while I am off sick with stress and… Read Full Review

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★☆☆☆☆

“confused teriff, bad customer service, over charging”

Written on: 25/11/2016 by HunterBarton (1 review written)

I will not recommend this supplier to anyone. Bad customer service. They overcharge you… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 22/11/2016 by AngusinShirley (1 review written)

I was with first utility for an initial 12 month period. They were fine, I used power and gas and I paid for it. Then toward the end of the contract they sent me a deal to stay with them. What they failed to tell me was that they were going to exit me a few days prior to my current deal ending, thus triggering the exit charges £30x2. I queried this charge and they pointed out that I had left early in order to stay with them. Really? I thought I was staying and we would continue exchanging… Read Full Review

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★★★★★

“I can't relate to the poor reviews”

Written on: 16/11/2016 by ChrisHarwin (1 review written)

Having been with First Utility for several years I can't relate to all the negative scoring. Yes, I did have a problem letting them set the amount of my fixed monthly payments and it took a while to get the balance refunded but now they debit the balance on the account each month and I get no problems. I send in my meter readings monthly online which could be better if they ever get around to fixing smart meters but that's no great burden. My current tariff is expiring and the information they… Read Full Review

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★☆☆☆☆

“standing charges up then down then up”

Written on: 13/11/2016 by vontob (1 review written)

Do not go near this company, complete dissaster, my standing charges have been ajusted at a higher rate for one month, then they make threats, how can standing charges go from 4.76 to 8.29 then back down again, they are completly incompetent, something is not right there are commiting a crime and they know it, how many other people have they done this too. it should not happen and you have to ask why? see you in court ist utility… Read Full Review

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★☆☆☆☆

“incompetent and deceptive”

Written on: 29/10/2016 by lpPreston6 (1 review written)

Incompetent in so many ways and deceptive in their complaints handling. Not even good value. Run a mile!!!! Made a complete mess of my switchover. Billed for services not provided and refuse to correct their error… Read Full Review

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★☆☆☆☆

“Beware,they dont pay back your credit, they fools...”

Written on: 23/10/2016 by Sherlyn112 (1 review written)

They are good of making promises just to get you in their company. After a while, and they realised, with their review on your meter reading that you are actually consuming a lot lesser than it was or previous yr, they will just cancelled the bill which originally was their record. and because they keep taking money as of course you are in direct debit. You as the costumer, you would like an explanation that, what happened to that review with all the real and correct meter reading? Their answer… Read Full Review

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★☆☆☆☆

“very poor customer service give this one a wide berth”

Written on: 19/09/2016 by monty007 (22 reviews written)

i had to give them 1 star as you cant select zero stars which is what they deserve. the only way they communicate when you come out of a fixed term is 1 email, which i never received, then they automatically stick you on their most expensive tarrif. which is what they want to rip you off and make up for having to give you cheap enegy. i never received the 1 email they sent. but they dont care. " my system says it was sent, so you must of received it, " no txt message, no phone call.no follow up… Read Full Review

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