CEX Computer Exchange Ltd Reviews - www.cex.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling customer service ”

Written on: 22/08/2014 by KristenLowe93 (1 review written)

Went in to sell an old iPhone 4s, after them initially saying they'd buy it there and then i chose to take some time to think about it. I then returned to accept the deal and they told me i needed the charger cable. After going home to get the cable i returned for them to then say i needed the plug head. Angrily after chasing around Eastbourne for an hour to get things sorted for the phone I told them they never said that. To my surprise I had all four cashiers talking down to me, an 18 year… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 23/07/2014 by fuckyoucex (1 review written)

I took my old blackberry touch into my local store to see if I could swap it for a bit of cash. It was in fine working order when I took it and once they had reviewed it they told me there was a screen error with a black line across the screen which was "permanent". I told them it wasn't there when I took it but they didn't want to know, they said they couldn't sell it and were extremely rude by the way they said it, especially because it seemed like THEY damaged it. Appalling. Never going again… Read Full Review

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★☆☆☆☆

“Absolute rubbish ”

Written on: 21/06/2014 by Hanley3 (1 review written)

I think cex is one of the worst shops ever the internet sais one thing and the people in the shop said another I got served by a person who was stuck up his own arse he wouldn't accept my iPad because it has minor scratches waste of time going to the shop to get told they won't take it I will never be going there again there trade in rates are rubbish and the company is awful and the staff in the store are disgusting most of them stunk of b.o and look like they haven't washed for days… Read Full Review

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3Astras's Comment

Written on: 19/07/2014

Who is this geezer, that is the most biased unbelievable review I have ever read. Must be a very childlike person to write such garbage, and before any reply that assumes I am a CEX employee, I am 65 years old and fully retired. Absolutely nothing wrong with any branch of CEX that I have visited.

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★☆☆☆☆

“Appalling Customer Service with Borderline Illegal...”

Written on: 19/06/2014 by 289Sweeney (1 review written)

A quick search on Google for CEX delivers a whole range of negative results with customers complaining about poor service, shoddy products and highly negative experiences. I wish I'd searched before I used CEX as I could have avoided doing business with them and saved myself a lot of problems. At first all seemed OK; I sent them a package of several games and DVDs. In return they sent me voucher by email. The appalling problems came when I tried to redeem the email voucher. I purchased two… Read Full Review

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★★★★★

“absolutely brilliant”

Written on: 14/06/2014 by yeMcFarland480 (1 review written)

well i have sold and brought a lot of items in cex and they have always been fair on price never had dodgy item and the staff are rather polite. i would recommend to friends and others… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 16/04/2014 by Brookieelle (1 review written)

Ordered 6 games from online on cex. Delivery came two days after which was amazing, only to find I only got 5 discs and one of them is totally broken! All the boxes are bust and don't close and cex will not reply to my emails for a refund! Will be telling my friends and family to defiantly NOT order anything from cex ! Fumeing that I didn't receive the full package that I fully paid for and that the dearest disc doesn't work… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 14/04/2014 by ElecChoices (1 review written)

If only the staff knew how to smile it would make the trip to CEX a little more worthwhile! They prices are much steeper than I expected, especially as we were purchasing a large number of laptops and not one person working would either smile or have sufficient knowledge to be able to help us. I had heard decent things, but was very disappointed… Read Full Review

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★★★★★

“Never a problem”

Written on: 13/04/2014 by 273MacKenzie (1 review written)

I have bought and sold at CEX for years and have never had a problem. Yeah they sell things for much more than they pay you, but they have to make money somewhere..if you think about it, giving you £200 and trying to sell the phone for £400 isnt really that bad, as it might take months and months for them to sell the phone and the value could drop drastically in that time… Read Full Review

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★★☆☆☆

“Misleading Quotes!”

Written on: 08/04/2014 by FishOnTwoWheels (2 reviews written)

Until recently, I have been a reasonably happy customer of CEX, save the odd blip. But the last two times I have taken items to sell to them I was grossly over quoted on what they would offer me for them. On one I was quoted £101 by two different staff on two different days that week, only to find when I brought it in that it was suddenly £78. When I demanded an explanation I was told they had looked at the wrong "version" of said item. What.... TWICE? I don't think so. This is playing on… Read Full Review

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★☆☆☆☆

“They have my money... I have nothing”

Written on: 12/03/2014 by Hayder.R.Ali (1 review written)

Purchased an item and have not received it. Call them (after tracking down a number that seemed impossible to find) only to be met with a automated message asking to email them. I have done so numerous times and received no reply... I feel so lost as I can't physically talk to someone and they don't respond to my emails. So like the title stats, they have my money and I have nothing... So they finally admit that they never actually sent the item after so many days and so many emails from… Read Full Review

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★★★★★

“SUPERB Online Transaction & Recommended Retailer - 5 Stars”

Written on: 10/03/2014 by Stobbsy1 (2 reviews written)

This is the second time I have bought online from CEX and both transactions have been really impressive. I bought a pair of Sennheiser MM500-X Headphones, paid online via PayPal. The initial transaction was Smooth and Easy to Use. They arrived via 1st Class Delivery via Courier and were in Mint Condition, complete with Original Box, all cables, chargers and looked hardly worn at all! I will definately use CEX online again and would Recommend them to anyone for Ease of Use, Delivery Time and… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would”

Written on: 25/02/2014

Don't use. Rip off merchants. Get much better deals ANYWHERE else… Read Full Review

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★☆☆☆☆

“Never again. A Bunch of Liars.”

Written on: 17/02/2014

I have bought a mobile from them. It was a gift for my partner. I specifically asked he assistant if I can return it - he said that they have 2 days "no question ask" policy and if the item is returned in the same working order full refund will be given. I came back 2 days later but unfortunately he "forgot" to mention that the refund will be given as a CEX voucher and there is no possible to get a card refund. Liars. I ended up with £175 voucher. Igor… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 30/01/2014 by Sue85 (1 review written)

4 weeks ago I placed an for a Tom Tom rider, a couple of days later the package arrived. but what was in it wasn't the Tom Tom Rider I had ordered but a Tom Tom One with a CEX sticker on saying it was a Rider. That very night I emailed CEX to complain that the wrong item had been sent. It took 6 days for them to reply telling me to send it back and that they would contact me to arrange a refund/exchange. A week after sending the item back I still had not heard anything from them so I sent an… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 09/01/2014

Sent wrong item. Emailed CEX 3 times and no reply, no other way of contacting them. Going to have to report them to trading standards and claim money back on credit card. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“CEX Computer Exchange review”

Written on: 30/12/2013

My 14 year old son bought a graphics card from CEX in store. When he got it home he discovered there was no installation disk, no instructions and no connecting cable and it couldn't be used. I went back to the store with him 2 hours later and they refused to give a refund. They could not replace it as they did not have another one. They offered a voucher but this was what my son wanted not something else. The card cost £80 and this was all his Christmas money. I am disgusted they can do this… Read Full Review

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★☆☆☆☆

“This company is to be avoided. No refunds !!!!!”

Written on: 10/12/2013 by Steve939494 (1 review written)

Ordered PS3 Playtv. It arrived promptly but unfortunately could not use as they did not include the installation disk.This product can not be used with out the disk.Contacted customer service explaining problem they told me I would have to buy disk.At this point I said I would return product as not as advertised & and could not use.I also started a dispute with PayPal.CEX refused a refund.I returned Item but they did not replay to any of my emails.They told PayPal they did not receive return… Read Full Review

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★☆☆☆☆

“Terrible Loss and Stress from CeX ”

Written on: 28/11/2013

Lost £70 iPod order using Cex and there own packaging with postage costs even with it being tracked online they refuse to deal with it or reimburse me and this has been an ongoing complaint for 2 years?. Reported them to Watch Dog and so should everyone else before its too late..... They offer no compensation or any type of help and they lied numerous times about the postage claiming they do not provide postage but then go onto to state they provide only free postage??? Well I got both… Read Full Review

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★☆☆☆☆

“Damaged my laptop then claimed the warranty was void”

Written on: 18/11/2013

The Toshiba laptop I purchased from Cex 8 months ago suddenly stopped working as the screen went blank. I returned it to the store in Leeds as it was still covered by warranty, I was told to return in a few hours. When I did, it was obvious that the laptop had not been tested, the sales assistant appeared very clueless like he was a new recruit. He went to speak to someone only yards away and within my earshot. He was told word for word what to say to me. He came back and said "he had been told… Read Full Review

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★★★★☆

“SO many bad reviews??”

Written on: 17/11/2013 by djrx (4 reviews written)

I buy quite a lot at cex, often things are cheaper than ebay - especially when you work in postage, the issue of having to send back items if they don't work etc. I mainly buy dvd's but have bought a few electrical items also. never had any of the issues many list here. Always been helpful and cheap. The only time I have ever had to return an item - they asked what was wrong, I said I couldn't get it to work, they refunded without even a test. the only reason I don't give 5 stars is the… Read Full Review

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