CEX Computer Exchange Ltd Reviews - www.cex.co.uk

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Latest Reviews

★★★★★

“An Awesome Store”

Written on: 17/08/2015 by SaltyNuts (1 review written)

I've always had excellent experiences with Cex the staff at my local Cex are so nice and helpful, and the prices for the stuff I've exchanged for vouchers to get 3ds games ^^ Have been excellent highly recommend Cex… Read Full Review

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★☆☆☆☆

“Not all, but most of the staff I've encounter think...”

Written on: 22/07/2015 by 142Dickson (1 review written)

Not all, but most of the staff I've encounter think their so clever and important, it really infuriates me to the point I want t reach over the counter and give them a slap! And the amount of times Ive been in store and overhear disputes over customers been ripped off(phones) shocking! Thankfully I've never used their online service as I am aware that what they consider like new condition is far from it. I mean the condition of the DVDs I often purchase(no more!) I get them home look at the… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 13/07/2015 by Stinkfly (1 review written)

stockton store - got quote for a PS Vita with 3 games. Went off and got 2 other quotes and Cex was the best so put it in to get tested. Waited in the queue initially for the quote as they were very short staffed. Waited again when I went back, told to leave it half an hour. Stood in the queue again for 15 minutes to then be told the price they quoted me had been reduced because the charger was faulty. I said it wasn't faulty when I left it and it was checked before I left it and the price I was… Read Full Review

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★★★★★

“Always use them!”

Written on: 25/06/2015 by 301Leblanc (1 review written)

I can't understand all of the negative feedback! I only came here out of interest as I use CEX Ipswich all the time. I save loads. How can that be a problem? If I was to have a gripe about the Ipswich store it would be how busy it is. Seriously, the lines in there are massive and they have about 5 people servinvg. It's very popular… Read Full Review

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★☆☆☆☆

“Dreadful online experience”

Written on: 20/05/2015 by Shyannk347 (1 review written)

If you want maximum poor customer service and disappointment then this company is highly recommended. Well maybe that is a bit unfair as they did process the order and despatch the goods in a reasonable timeframe but could learn a lot from other retailers. Where it all went wrong was the Grade A Ipod touch I ordered arrived with no headphones, there is no phone number and you have to e-mail support. To date I have not had a single response other than an automated e-mail. After 9 days of no… Read Full Review

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★☆☆☆☆

“absolute waste of time and money ”

Written on: 15/05/2015 by Kaidenh4 (1 review written)

i went to cex to buy a copy of gta 5 for £20, got home started it up and it kept gliching and taking me to the home menu, after some frustrating minutes a display came up saying there is a problem with the disc so they have just taken £20 of my money and given my a crappy disc, a similar problem occurred when i bought my xbox one from there and it wouldnt read any of my games and the memory hadnt been wiped… Read Full Review

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★★★☆☆

“Stock always seems low and/or outdated”

Written on: 12/05/2015 by cmPhillips449 (1 review written)

The stores seem to have low stock or stock of items that nobody wants. The service is usually friendly and the website is usually great. The stores let them down sadly. The style of some of the shops is not the best and could do with possible refurbishment. The shops are trying to compete against the bigger stores but lack stock. I like their cheapness of items. Sadly some staff have let them down, mainly in my local ACCRINGTON store. The arrogance and big headedness can be the reasons to avoid… Read Full Review

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★☆☆☆☆

“Refuse to exchange faulty item ”

Written on: 08/05/2015 by JanetMcLaughlin357 (1 review written)

I purchased a laptop for my son on Saturday bank holiday wasn't happy with it as screen keeps jumping and is running very slow so I took it back staff looked at it for all of a minute said there was nothing wrong and wouldn't even exchange under 2 day return as apparently Sunday and bank holiday Monday count as 2 days but offered to have it back if I let them give me less than what I paid absolutely disgusting company customer services couldn't even get my name right in email only asked for… Read Full Review

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★☆☆☆☆

“Dodgy”

Written on: 29/04/2015

Took a phone in to sell which was mint, left it for 'testing' , came back and it was scratched. This echoes many customer experiences. They at very sly and customer service is very one sided so avoid at all costs… Read Full Review

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★☆☆☆☆

“I will never darken their shabby outfit again”

Written on: 01/04/2015 by 60Murray (1 review written)

These guys have no idea about the law when it comes to trading. If you buy anything and it is faulty them within 28 days you are legally entitled to a full refund....not a voucher...it's even in their T&C's but do they actually do this no..they blag you. Bought a HTC Grade A phone that within 3 weeks crashes constantly and reboots, today it refused to switch back on. Took it back with a copy of THEIR T&C's in hand and got told they are rubbish and they test things and don't refund. So they took… Read Full Review

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★☆☆☆☆

“Dishonest company and poor store reprisentation”

Written on: 01/04/2015 by Vargasyk376 (1 review written)

Was lied to about their 48 hours returns policy. They take your money and only give you a voucher back if you want to return the item within the returns period and purposely avoid telling you about the voucher at the til so they can somehow BAMBOOZLE you on your return… Read Full Review

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★☆☆☆☆

“Aviod the Company like the plague”

Written on: 14/02/2015 by rippedoff20152015 (1 review written)

I purchased a 32gb micro sd card from their Bristol store. It proved TOTALLY USELESS. It does not register/work on any computer. I have emailed this company a couple of times and had NO REPLY. There are MANY dissatisfied customer reviews on other websites, with many reasons. AVOID THIS COMPANY. YOU HAVE BEEN WARNED !! If I could give Zero stars, I would. One star is too many !!… Read Full Review

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★☆☆☆☆

“shocking customer service”

Written on: 10/02/2015 by strumjough (1 review written)

purchased a lens and the condition is absolutely unacceptable, firstly there are no front or back caps, the state of the glass front and back is shocking and there is a grinding on the focus ring like it has grip inside.. CEX's policy is it is down to me to pay the return costs, why exactly? they have sold me a faulty item so they should without question be footing the return costs.. I have contaced a Consumer Action group and currently awaiting a reply.. have sent CEX 6 emails and only ever… Read Full Review

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★☆☆☆☆

“cut and shut i phone”

Written on: 29/01/2015 by littlethundercloud (1 review written)

Bought an I phone 4s from these guys, it never worked properly. Took it to get repaired and found out that it was in fact an I phone 4 with the back of a 4s. It had parts missing from inside and this is why it never worked properly. The phone number given goes to an automated message saying that all queries have to be made via an e mail address. They ignore e mails. Am now taking legal advice… Read Full Review

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★☆☆☆☆

“Warrenty Response”

Written on: 23/01/2015 by Deg000 (1 review written)

Will not be buying anything from this company ever again, I have a problem with a tablet that I bought online, i took it to a local shop who confirmed that it had a problem but they could not help me with getting it repaired as I had bought it online,I sent a email to cex explaining what I had done and got an automated reply stating that they had recieved my email and that they would contact me shortly, that was over a week ago and with no response to my other three emails thers not a lot you… Read Full Review

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★☆☆☆☆

“Review for CEX Camden”

Written on: 22/01/2015 by Phil1990 (4 reviews written)

I sometimes tend to buy games from CeX of which most accept to swap the disc just fine but here's the thing, the CeX of Camden is a lot different than the rest, they've got an arrogant attitude, unwilling to swap the disc even though it's the same company and their customer service just isn't good at all. Avoid CeX of Camden at all costs! The others however, seem to be quite decent as they've done as asked without putting any barriers, which were; Streatham, Stratford, Kilburn, Bayswater… Read Full Review

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★☆☆☆☆

“Worst of the worst!!.”

Written on: 07/01/2015 by ElyseKeene (1 review written)

I purchased a camera, returned it because it had dirt on the lens,CeX offered me another one but dearer than the previous which was 260euro,the replacement was 275euro,this was worse.If it was a terminally ill dog,I would have taken it to my Vet to be put to sleep,rubbish!! The worst experience of my purchasing life, after it I may need to see a "CeX" therapist!!… Read Full Review

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★☆☆☆☆

“AVOID - Non Existent Customer Service”

Written on: 02/01/2015 by Gillthx (1 review written)

We have been happily using Cex in store and the staff in store (Halifax) are very helpful and the service is good. Online it is a very different company. We had traded in a lot of games in store and had vouchers totalling over £100. I used some of this amount online to order an Ipod which was supposed to be category A (excellent condition). The order arrived quite promptly in early November but I was not happy with the condition of it as it had obvious signs of heavy use and scratches on the… Read Full Review

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Gillthx's Response to Gillthx's Review

Written on: 07/02/2015

UPDATE - after posting this review I was contacted by the owner of CEX who apologised for the poor service I had received. I received a refund plus an additional £25 goodwill gesture the following day (5th Jan). Whilst I am still unimpressed with the initial service I received, I was impressed by the quick response and actions of the owner. It's just a shame that I needed to post a bad review to get that response. I did mention to him that he seriously needs to do something to improve communication methods with his company and he says that he is currently looking at this.

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★☆☆☆☆

“terrible company”

Written on: 06/12/2014 by MathewPeacock38 (1 review written)

ignore any communication , fail to deliver , fail on distance selling laws. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“lesson learnt”

Written on: 01/12/2014 by Taylor-Altcn1959 (1 review written)

Brought an iPhone 4 from cex which 4 weeks later has stopped working. I took into the apple store where they took one look at it and said i should go and get a refund asap as it had clearly been taken apart before I brought it, didn't have a serial number where there should be one on the phone and basically was dodgy ! So lesson learnt I will never buy anything from Cex again and would strongly suggest no one else does either. I'm reporting it to trading standardsand anyone else who will… Read Full Review

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