CEX Computer Exchange Ltd Reviews - www.cex.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
108
11% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
CEX Computer Exchange Ltd www.cex.co.uk - Ask a question now

Media Gallery for CEX Computer Exchange Ltd www.cex.co.uk

CEX Computer Exchange Ltd www.cex.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“If you hate someone send them here.”

Written on: 07/09/2016 by Curran1952 (1 review written)

The buy stolen phones without telling you that they're stolen. So when you buy the phone after about a week it shuts off because someone blocked it. Refused to pay me back instead wanted to give me store credit. Threatened to kick me out when I told them they needed to do better. Do not trust… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A new phone”

Written on: 17/05/2016 by febutler (1 review written)

I recently went to CEX to invest in what will probably be the biggest hi-light of my life this year - a new phone. Because I'm no millionaire, I decided to move from the IPhone 4 to the 5s. After leaving the shop I was buzzing, I couldn't wait to set it up but, when I did... The screen didn't work :( . Because I work from 7.30-7.30 I couldn't make it into Camden during shop hours so I went the following weekend where they exchanged it for another phone. I was charged an extra £20 because it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Illawarrian's Response to febutler's Review

Written on: 15/06/2016

Exactly the same here in Australia, where they've exported their business model. The engineering student from Nepal who's staying with me had a horrible experience and I had to deal with it as under stress his English isn't the best. :-( There is now a group you can join on Facebook, 'Stand up to CEX bullies', where you can get encouragement and advice on the occasions when their service isn't up to par, which is nearly always.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Completed Order Was Wrong”

Written on: 02/04/2016 by Rogeliol1988 (1 review written)

Ordered two items online and both items were wrong and wasn't as described in their advert. Emailed and 3 days later I still have not received a reply. Demanding a refund and will only buy instore instead. I don't like that there isn't a number to call either, you can only contact them via email which doesn't seem to be responded to in a hurry, espicially after the error is on their part - poor customer service! First time using them and its been a hassle, have been put off to use again or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor service using online ordering ”

Written on: 11/03/2016 by Zackary391 (1 review written)

I ordered a grade A Mac mini and received what can only be described as a dirty smelly well used marked chipped and scratched grade b. Plus if was barely protected in bare minimum bubble wrap. Considering this was supposed grade a it should have been in its original box with all the original accs. I will never buy from online cex again. At least in store you get to see the actual item your buying. As the Mac isn't really that popular it was not stocked in any of my stores within a 40 mile… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor online service 5 star for staff in sToke Store”

Written on: 20/02/2016 by Yandelg29 (1 review written)

I went to the CEX store Stoke to buy my ps4 with the voucher I got, I misplace got another voucher If I could I would give all staff there 5 star as they all very helpful, polite and went to high lens to help me. I went in on Tuesday 15th to trade in my stuff after when I got home I realised I lost my voucher, as soon as I did I went on the CEX Customer care. My first email was on 15th Feb 2016. the first email I got back very quickly but then I re emailed them on 16th Feb 2016 and I did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 18/02/2016 by AimeeFanning346 (1 review written)

If your buying or selling take your business somewhere else, this place is a rip off, they claim to be a trade in place and give better value that way, but the truth is they over charge you. Brand new PS4 and SF5 will set you back £300 in any shop, but, secondhand from this place, unboxed ps4 will set you back £260, then used SF5 would be £45, which totals £305! Trade in or not, it's cheaper to buy new then use this place… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CEX is the most pretentious business I've ever...”

Written on: 23/01/2016 by Williamshu1962 (1 review written)

CEX is the most pretentious business I've ever encountered. On multiple occasions they've reduced the prices of high quality products that I've brought in to sell and when they put it on display for much more!!!!!!! The most recent incident was when I brought in a brand new iPhone 5s to CEX and the phone was in perfect condition. I bought the phone for £300 and CEX reduced it to £80 and knocked £18 off because there was more charger and apparently the phone was not in "perfect" condition… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible shop don't go near ”

Written on: 04/01/2016 by Kendallwa427 (1 review written)

Hay guys I have given Cex 1 star but honestly I don't think they even deserve that. I recently got a Microsoft touch screen phone from the Woolworth shop which is near elephant and castle,right before xmas And within a short period the phone stopped working wouldn't turn on are charge. So by law I brought it back within 28 days. The sales assistant took the phone and I was took it would be seen by there in store service guy and I should return the next day. Which I did,to my amazement the fella… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cex extremely poor products and extreme bad customer care”

Written on: 14/12/2015 by O'Connell149 (1 review written)

Trustpilot Categories Mickme Categories Log off For companies CeX/WeBuy reviewed by Mickme Mickme 4 Reviews Published 3 days ago Updated 26 minutes ago Constantly selling poor products and refusing to take responsibility I purchased a camcorder and a 32gb memory card from the store in Salford Prectinct - a week later i noticed the camcorder failed to store my video clips and the photographs i took. It was the morning of my once in a life trip to the States . That morning i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This is a copy of my TrustPilot review. I'm new here...”

Written on: 16/11/2015 by Bastet2015 (24 reviews written)

This is a copy of my TrustPilot review. I'm new here so I'm copying my reviews over. I've recently used both a store and the site and both were as bad as each other. Web order: , web order:  2.6.15 Hartlepool branch. I bought a selection of PS2 games from the online store, then purchased a 60GB PS3 which is reverse compatible with most PSOne and PS2 games. The PS2 games all came in ok but very highly scratched condition. 3 were missing inserts and 3 had large, deep scratches. Emails about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking Online Customer Services”

Written on: 02/11/2015 by joeyr (1 review written)

No way to contact the 'back-office', never experienced this in my life, not one person was will to talk to me about the non receipt of my goods. I waited 14 days before chasing something that was supposed to be sent recordered deleivery, this was a joke in itsself. No reply to my chaseer, sent additional chaser a few days later, again no reponse. 3rd chaser sent and still no reply to that. I am now c£60 out of pocket and no goods delivered and nobody at CEX will contact me to try and resolve… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont pay”

Written on: 15/10/2015 by Maeve356 (1 review written)

I have sold 2 very expensive phones to cex last week tuesday have been told since friday then get told yesterday there was issues with payments on friday money will be in account today i have spoken to bank no money emailed and emailed no reply so i now have to have phones listed as stolen so they cant sell them joke dont sell to them u wont get money or reply… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service”

Written on: 12/10/2015 by Plod365 (2 reviews written)

I went to my local shop in Ramsgate Kent, it was the first time I had gone into the shop and I had seen a tablet for about hundred and fifteen pound that I intended to buy. There were five members of staff behind the counter but only one serving,there was a couple at the counter and a man waiting with two large bags. I went away and came back ten minutes later but now the same couple were still at the counter and the man with the big bags was now at the second till with his goods. There were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Poor.”

Written on: 29/09/2015 by Vancebc150 (1 review written)

I have been a member of CEX since it was founded in 1992 and it is now a complete shambles, incompetent staff, bad customer service, the Rathbone Place shop being the worst. The level of expertise is very low and a member of staff cleaned a mobile phone I was trying to sell with her shirt. The member of staff who did the test made phone calls from the phone, opened my e-mail account and then pronounced it could not be purchased as it had a fault. I took it to a independent shop who purchased it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off”

Written on: 20/09/2015 by ukMcCallum60 (1 review written)

Cex buy DVD's but are really a total rip off as they pay 1p for the majority of DVD's. They should at least have a reasonable minimum… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shop here if you want to be out of pocket ”

Written on: 15/09/2015 by scottrob71 (1 review written)

I have shopped in CEX in several different areas from Essex to Dundee and the level of service in the store is poor to non existent, Dundee has to be the worst though. I would not send my worst enemy to CEX. They don't refund, they take hours to test anything, they are rude, over priced and the staff often stand at the till just typing stuff and dont even look at you. The online company is even worse. The website is so bad it is actually quite hard to cope with, then there is the customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“An Awesome Store”

Written on: 17/08/2015 by SaltyNuts (1 review written)

I've always had excellent experiences with Cex the staff at my local Cex are so nice and helpful, and the prices for the stuff I've exchanged for vouchers to get 3ds games ^^ Have been excellent highly recommend Cex… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not all, but most of the staff I've encounter think...”

Written on: 22/07/2015 by 142Dickson (1 review written)

Not all, but most of the staff I've encounter think their so clever and important, it really infuriates me to the point I want t reach over the counter and give them a slap! And the amount of times Ive been in store and overhear disputes over customers been ripped off(phones) shocking! Thankfully I've never used their online service as I am aware that what they consider like new condition is far from it. I mean the condition of the DVDs I often purchase(no more!) I get them home look at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 13/07/2015 by Stinkfly (1 review written)

stockton store - got quote for a PS Vita with 3 games. Went off and got 2 other quotes and Cex was the best so put it in to get tested. Waited in the queue initially for the quote as they were very short staffed. Waited again when I went back, told to leave it half an hour. Stood in the queue again for 15 minutes to then be told the price they quoted me had been reduced because the charger was faulty. I said it wasn't faulty when I left it and it was checked before I left it and the price I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Always use them!”

Written on: 25/06/2015 by 301Leblanc (1 review written)

I can't understand all of the negative feedback! I only came here out of interest as I use CEX Ipswich all the time. I save loads. How can that be a problem? If I was to have a gripe about the Ipswich store it would be how busy it is. Seriously, the lines in there are massive and they have about 5 people servinvg. It's very popular… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview