CEX Computer Exchange Ltd Reviews - www.cex.co.uk

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Latest Reviews

★☆☆☆☆

“Parents beware!”

Written on: 02/07/2017 by 389Bolton (1 review written)

Shockingly arrogant & rude service. Sold faulty goods to an 11 year old boy, then refused to give him a refund when he returned to store 24 hours later. When challenged they then offered £2 trade in for an item that they sold the poor boy for £10. A tough life experience for an honest young man. Parents, beware!… Read Full Review

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★☆☆☆☆

“Worst company in the UK ”

Written on: 28/06/2017 by AmiyahHenry468 (1 review written)

Bad Customer services Bad refund policy Bad customer response No telephone available to call customer service Employee never keep their promisesStore manager always hides in back office Most of their goods are pre-owned there is a high risk of getting defected goods and their refund policy is rubbish you try to contact no telephone but they have an online form but the customer service is so poor. If you want to buy from them you have to be a solicitor specialised in consumer law or a… Read Full Review

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★☆☆☆☆

“Single Worst Purchasing Experience I have had”

Written on: 23/06/2017 by Templetonud175 (1 review written)

Purchased an Iphone 6 from CEX to be compatible with a Vodafone sim card. The staff at CEX Watford sent out a phone that was locked to the 3 network and unusable. I tried to return the phone in store, at the first store, 2 unhelpful staff told me there was nothing they could do and to post it back. So I tried a second store. At this store I was told they had a similar phone in stock for €40 more, which I agreed to pay. I was told to come back in 30 minutes as they made the arrangements for… Read Full Review

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★★☆☆☆

“Gutted.”

Written on: 18/05/2017 by HelenHutchison (1 review written)

Have just been completely mugged off by CEX. I bought an Alcatel flip phone in the Brighton store for £18. But when I realised I bought the wrong phone, (was actually intending to buy one with a camera attached to it) I went to the Worthing store, expecting to return the phone or even exchange it for the correct mobile. I was then told that CEX do not allow items to be returned unless they are faulty, even though this item was untouched, still in the packaging, receipt included, charger… Read Full Review

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★☆☆☆☆

“fake warranty ”

Written on: 12/05/2017 by Keaton488 (1 review written)

The warranty is fake they say they cover you but they don't! They sold me something that was broken took it back as soon as I could and they said I broke it they cant help me even though they sold me it like that not a happy customer will NEVER go back there and Glenrothes stores staff are no help! Dont buy from here… Read Full Review

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★★★★★

“Currently my favourite store”

Written on: 30/03/2017 by SwindonDeb (1 review written)

I went through website selling half my DVD collection (keeping my favourites). I don't use them and thought why have them cluttering the place up. The site is easy to use. I chose to receive payment via voucher as I had in mind to purchase 2 Google Chromecasts from them with the proceeds of the DVDs. I packed up and posted them on the Tuesday (sent them via Collect and Plus) and received the voucher Sunday evening. I received emails letting me know they'd received the DVDs and when they… Read Full Review

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★☆☆☆☆

“Dont go there ”

Written on: 09/03/2017 by nutzdog (1 review written)

i have been lied to repeatedly by the store. they taken the faulty goods they sold me and i have nothing. over £1000 gone.... stolen by CEX they are refusing to refund my money if you really hate someone send them there. i would not go to this shop they make a living out of ripping off desperate people for their stuff. they probably buy stolen goods off junkies. and then they lie and ripoff customers buying goods. i am really not liking my customer service experience, its two days… Read Full Review

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★☆☆☆☆

“Phone Sale”

Written on: 07/03/2017 by DerekMartin (1 review written)

My son took a phone in to our local branch to sell they undervalued the phone by £70 and then took another £50 off for not having the charger with him. they did not tell him how long it would take to pay him or whether he can change his mind a get his phone back they were rude and arrogant and told him to take it or leave it. I would not recommend taking anything into them to trade in as they are a complete rip off. they need to train their staff better and give the correct information to… Read Full Review

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★☆☆☆☆

“CEX COVENTRY FROM AMAZING TO APPALLING”

Written on: 15/02/2017 by LinCoventry (1 review written)

My experience at Coventry today has shocked me, I feel so annoyed at the way I was treated by the female manager, who obviously felt I was interrupting her day. I had a problem with an item I had purchased a few months ago as almost new A grade. I explained the problem to the assistant who did not know what to do, he took it to the manager who took a few seconds to look at the problem and passed it back to the assistant, who came back to me and said its not covered under warranty. I asked why… Read Full Review

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★☆☆☆☆

“SHOCKING RIP-OFF!! AVOID!!”

Written on: 13/01/2017 by danangel (1 review written)

Shocking customer service! Ripped off on price and the shop and the staff were untidy and unkempt, and just leave you waiting. Avoid at all costs!!! They sold me an old b grade 16gb iphone 4 outrageously overpriced at £85, and faulty but not checked - continual button beeps when on a call, based on the promise of what they'd pay me for 2 better phones I was selling to them for voucher price. They then took ages to test, which, because I needed a phone immediately, forced me to pay full price… Read Full Review

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★☆☆☆☆

“They lie and cheat customers”

Written on: 30/12/2016 by Averyi442 (1 review written)

I bought a phone 50 said it was unlocked staff said if any problem or I change my mind I can have me money back got home phone was not unlocked got on to virgin noble who I am with and they checked it and said take back so I c the man I bought from he lied to me and said I said u can ave a credit note I did not want that I wanted my money so he took phone and want to a side bit in shop and got a different phone same make and tried to say it was the one I took back I keep saying I want my money… Read Full Review

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★☆☆☆☆

“Sharks, cheats and liars...”

Written on: 10/11/2016 by Kiara77 (1 review written)

​NEVER EVER deal with these sharks! They send out dangerous and faulty goods, goods that are nothing like the descriptions on their website, and if you complain, you can only contact a so-called "helpline" (just an email address) in India. I have reported them to Trading Standards and I hope that they will be closed down. SHAME ON YOU CEX!!!! Prospective buyers, YOU HAVE BEEN WARNED!!!!!!! ​NEVER EVER deal with these sharks! They send out dangerous and faulty goods, goods that are nothing… Read Full Review

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Eszterebeszte's Comment

Written on: 26/11/2016

Maybe should you give a little more detail on the actual order you made instead of pasting the same thing twice? Justify your opinions? No?

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Stevo11's Comment

Written on: 26/11/2016

I agree more information would be good, I have always had good service from CEX but I have never sold or bought online, I always go into the shop,

If you want good protection always pay with Paypal or a credit card, it is frowned upon by these payment methods not to have good contact numbers and address, if so they will nearly always get you your money back.

If you paid by credit card do a charge back, by Paypal put in a claim.

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★☆☆☆☆

“FAKE MONEY GIVEN!!!!”

Written on: 16/10/2016 by ChelsieM96 (1 review written)

I went into cex today and got served by Daisy in wellingborough. I sold some DVDs and games and got given money in return. My partner then went to spend the money and got detained as the money was FAKE! I had to get a taxi to him to give him the receipt for cex so that we could get the "money" back to go to cex. I spoke to the manager who advised we can call customer services but they can't give us our money back! I said I was outraged as I just gave them my stuff and I got this in return… Read Full Review

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Stevo11's Response to ChelsieM96's Review

Written on: 26/11/2016

This happens more than you would expect, I worked in a garage and was told by the manager to pass on fake money back to customers.....yes seriously, I flatly refused, always check money even from the bank, if it looks even slightly dodgy give it back and demand they change it, if they say they cannot call the police.

It's easier for a shop to pass fake notes than it is for you.......

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★☆☆☆☆

“Manager with attitude”

Written on: 15/10/2016 by nuHewitt211 (1 review written)

I tried to sell my DVD collection today in the Letterkenny store in Co. Donegal,Ireland, was made by the young inexperienced so called manager to stand 1 and a half hours while they scanned each DVD and packed them individually, their computer crashed, no apology, no seat, no coffee, no communication. I was getting a receipt on my right for 5c to 50c per DVD and he was re-labeling them for €1 to €4 on my left for them to sell. It was my choice whether I stood there or not and I did because… Read Full Review

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★☆☆☆☆

“If you hate someone send them here.”

Written on: 07/09/2016 by Curran1952 (1 review written)

The buy stolen phones without telling you that they're stolen. So when you buy the phone after about a week it shuts off because someone blocked it. Refused to pay me back instead wanted to give me store credit. Threatened to kick me out when I told them they needed to do better. Do not trust… Read Full Review

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★☆☆☆☆

“A new phone”

Written on: 17/05/2016 by febutler (1 review written)

I recently went to CEX to invest in what will probably be the biggest hi-light of my life this year - a new phone. Because I'm no millionaire, I decided to move from the IPhone 4 to the 5s. After leaving the shop I was buzzing, I couldn't wait to set it up but, when I did... The screen didn't work :( . Because I work from 7.30-7.30 I couldn't make it into Camden during shop hours so I went the following weekend where they exchanged it for another phone. I was charged an extra £20 because it… Read Full Review

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Illawarrian's Response to febutler's Review

Written on: 15/06/2016

Exactly the same here in Australia, where they've exported their business model. The engineering student from Nepal who's staying with me had a horrible experience and I had to deal with it as under stress his English isn't the best. :-( There is now a group you can join on Facebook, 'Stand up to CEX bullies', where you can get encouragement and advice on the occasions when their service isn't up to par, which is nearly always.

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★☆☆☆☆

“Completed Order Was Wrong”

Written on: 02/04/2016 by Rogeliol1988 (1 review written)

Ordered two items online and both items were wrong and wasn't as described in their advert. Emailed and 3 days later I still have not received a reply. Demanding a refund and will only buy instore instead. I don't like that there isn't a number to call either, you can only contact them via email which doesn't seem to be responded to in a hurry, espicially after the error is on their part - poor customer service! First time using them and its been a hassle, have been put off to use again or… Read Full Review

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★☆☆☆☆

“Very poor service using online ordering ”

Written on: 11/03/2016 by Zackary391 (1 review written)

I ordered a grade A Mac mini and received what can only be described as a dirty smelly well used marked chipped and scratched grade b. Plus if was barely protected in bare minimum bubble wrap. Considering this was supposed grade a it should have been in its original box with all the original accs. I will never buy from online cex again. At least in store you get to see the actual item your buying. As the Mac isn't really that popular it was not stocked in any of my stores within a 40 mile… Read Full Review

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★★☆☆☆

“Poor online service 5 star for staff in sToke Store”

Written on: 20/02/2016 by Yandelg29 (1 review written)

I went to the CEX store Stoke to buy my ps4 with the voucher I got, I misplace got another voucher If I could I would give all staff there 5 star as they all very helpful, polite and went to high lens to help me. I went in on Tuesday 15th to trade in my stuff after when I got home I realised I lost my voucher, as soon as I did I went on the CEX Customer care. My first email was on 15th Feb 2016. the first email I got back very quickly but then I re emailed them on 16th Feb 2016 and I did not… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 18/02/2016 by AimeeFanning346 (1 review written)

If your buying or selling take your business somewhere else, this place is a rip off, they claim to be a trade in place and give better value that way, but the truth is they over charge you. Brand new PS4 and SF5 will set you back £300 in any shop, but, secondhand from this place, unboxed ps4 will set you back £260, then used SF5 would be £45, which totals £305! Trade in or not, it's cheaper to buy new then use this place… Read Full Review

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