CEX Computer Exchange Ltd Reviews - www.cex.co.uk

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CEX Computer Exchange Ltd www.cex.co.uk

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Latest Reviews

★☆☆☆☆

“terrible company”

Written on: 06/12/2014 by MathewPeacock38 (1 review written)

ignore any communication , fail to deliver , fail on distance selling laws. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“lesson learnt”

Written on: 01/12/2014 by Taylor-Altcn1959 (1 review written)

Brought an iPhone 4 from cex which 4 weeks later has stopped working. I took into the apple store where they took one look at it and said i should go and get a refund asap as it had clearly been taken apart before I brought it, didn't have a serial number where there should be one on the phone and basically was dodgy ! So lesson learnt I will never buy anything from Cex again and would strongly suggest no one else does either. I'm reporting it to trading standardsand anyone else who will… Read Full Review

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★☆☆☆☆

“My opinion so far.. they will look for ant excuse to...”

Written on: 14/11/2014 by GwendolynReynolds362 (1 review written)

My opinion so far.. they will look for ant excuse to not pay up. I sent in a perfect Apple TV (2nd gen') .. the hackable one with remote.. without power cable The price quoted was £104 .. THE response was £94 before the haggle about a power cable.. I have asked for it to be returned.. I have the serial number so look forward to see if I get the same one back.. contradictory emails and horrible experience. … Read Full Review

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★☆☆☆☆

“Returns”

Written on: 07/11/2014 by Jacobshy131 (1 review written)

Email support is extremely bad. When specify that I needed a like for like replacement for a computer memory stick, my information was completely ignored and a different brand was delivered. The stick was returned but not replaced, then out of the blue a refund to was issued! No communication and now no response from my emails regarding this issue… Read Full Review

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★★☆☆☆

“Bromley branch: full of uninterested, incompetent staff”

Written on: 26/10/2014 by disgruntledbastard1 (5 reviews written)

Staff are full of saracastic quips and remarks when nothing was said to provoke them in the first place. I just wanted to sell a game, nothing said and the staff said some saracastic remark, its a shop, I'm not there to talk to people, if i wanted a chat I would have initiated the conversation. Rubbish staff, good products though the prices are becoming less reasonable as the shop has got popular. So i dont go there anymroe and just hmv or amazon it now. … Read Full Review

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★☆☆☆☆

“Couldn't Care Less Attitude!”

Written on: 18/09/2014 by wxEdwards363 (1 review written)

I bought a Grade A blackberry curve 2 weeks ago and it stopped working completely after 4 days. Took it back to CEX last Saturday and after being in their possession for "testing" I was told I had damaged it!! I demanded to see the Manager who was rude and bordering on being a bully. He claimed I'd pulled the back off the phone, ripped the rubber seals off and damaged the charger plug-in socket! I literally had to stand my ground against this horrible man for over 20 minutes until he was forced… Read Full Review

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Disgruntledbastard1's Comment

Written on: 26/10/2014

which branch was this?

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★☆☆☆☆

“They ignore you after sale. ”

Written on: 14/09/2014 by ClarkChapman213 (1 review written)

The item was shipped defective with a crack in the home button. Sent countless messages and they keep ignoring you or send an automated message. The issue is still unresolved. They have the returned item and my money and have gone all quiet. I am waiting for the 28 days to pass and then pursue legal action. … Read Full Review

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★☆☆☆☆

“An absolutely dreadful company!”

Written on: 03/09/2014 by AlishaRuiz24 (1 review written)

I took a mint Samsung Galaxy S3 into CEX to sell. The phone did not have a mark on it and was in the original box with all accessories. The person behind the counter looked at the phone and said the screen was marked - it was a fingerprint which wiped off! They then agreed that the phone was grade-A and would be tested before they would pay. I was asked to go back in 1 hour. I went back to be told that the phone was grade-B because of a scratch on the back. This mark had appeared whilst in… Read Full Review

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★☆☆☆☆

“Sold me a Kindle fire HD (Or thats what it was...”

Written on: 01/09/2014 by YeseniaJohnson97 (1 review written)

Sold me a Kindle fire HD (Or thats what it was supposed to be) that went faulty after 2 days, took back they wouldnt fix it or offer a replacement. Took it to be professionally repaired they told me it wasnt even a kindle HD just a standard one. Now taking them to court for the money I paid back and reporting them to Durham Trading Standards. … Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 22/08/2014 by KristenLowe93 (1 review written)

Went in to sell an old iPhone 4s, after them initially saying they'd buy it there and then i chose to take some time to think about it. I then returned to accept the deal and they told me i needed the charger cable. After going home to get the cable i returned for them to then say i needed the plug head. Angrily after chasing around Eastbourne for an hour to get things sorted for the phone I told them they never said that. To my surprise I had all four cashiers talking down to me, an 18 year… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 23/07/2014 by fuckyoucex (1 review written)

I took my old blackberry touch into my local store to see if I could swap it for a bit of cash. It was in fine working order when I took it and once they had reviewed it they told me there was a screen error with a black line across the screen which was "permanent". I told them it wasn't there when I took it but they didn't want to know, they said they couldn't sell it and were extremely rude by the way they said it, especially because it seemed like THEY damaged it. Appalling. Never going again… Read Full Review

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★☆☆☆☆

“Absolute rubbish ”

Written on: 21/06/2014 by Hanley3 (1 review written)

I think cex is one of the worst shops ever the internet sais one thing and the people in the shop said another I got served by a person who was stuck up his own arse he wouldn't accept my iPad because it has minor scratches waste of time going to the shop to get told they won't take it I will never be going there again there trade in rates are rubbish and the company is awful and the staff in the store are disgusting most of them stunk of b.o and look like they haven't washed for days… Read Full Review

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3Astras's Comment

Written on: 19/07/2014

Who is this geezer, that is the most biased unbelievable review I have ever read. Must be a very childlike person to write such garbage, and before any reply that assumes I am a CEX employee, I am 65 years old and fully retired. Absolutely nothing wrong with any branch of CEX that I have visited.

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★☆☆☆☆

“Appalling Customer Service with Borderline Illegal...”

Written on: 19/06/2014 by 289Sweeney (1 review written)

A quick search on Google for CEX delivers a whole range of negative results with customers complaining about poor service, shoddy products and highly negative experiences. I wish I'd searched before I used CEX as I could have avoided doing business with them and saved myself a lot of problems. At first all seemed OK; I sent them a package of several games and DVDs. In return they sent me voucher by email. The appalling problems came when I tried to redeem the email voucher. I purchased two… Read Full Review

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★★★★★

“absolutely brilliant”

Written on: 14/06/2014 by yeMcFarland480 (1 review written)

well i have sold and brought a lot of items in cex and they have always been fair on price never had dodgy item and the staff are rather polite. i would recommend to friends and others… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 16/04/2014 by Brookieelle (1 review written)

Ordered 6 games from online on cex. Delivery came two days after which was amazing, only to find I only got 5 discs and one of them is totally broken! All the boxes are bust and don't close and cex will not reply to my emails for a refund! Will be telling my friends and family to defiantly NOT order anything from cex ! Fumeing that I didn't receive the full package that I fully paid for and that the dearest disc doesn't work… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 14/04/2014 by ElecChoices (1 review written)

If only the staff knew how to smile it would make the trip to CEX a little more worthwhile! They prices are much steeper than I expected, especially as we were purchasing a large number of laptops and not one person working would either smile or have sufficient knowledge to be able to help us. I had heard decent things, but was very disappointed… Read Full Review

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★★★★★

“Never a problem”

Written on: 13/04/2014 by 273MacKenzie (1 review written)

I have bought and sold at CEX for years and have never had a problem. Yeah they sell things for much more than they pay you, but they have to make money somewhere..if you think about it, giving you £200 and trying to sell the phone for £400 isnt really that bad, as it might take months and months for them to sell the phone and the value could drop drastically in that time… Read Full Review

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★★☆☆☆

“Misleading Quotes!”

Written on: 08/04/2014 by FishOnTwoWheels (2 reviews written)

Until recently, I have been a reasonably happy customer of CEX, save the odd blip. But the last two times I have taken items to sell to them I was grossly over quoted on what they would offer me for them. On one I was quoted £101 by two different staff on two different days that week, only to find when I brought it in that it was suddenly £78. When I demanded an explanation I was told they had looked at the wrong "version" of said item. What.... TWICE? I don't think so. This is playing on… Read Full Review

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★☆☆☆☆

“They have my money... I have nothing”

Written on: 12/03/2014 by Hayder.R.Ali (1 review written)

Purchased an item and have not received it. Call them (after tracking down a number that seemed impossible to find) only to be met with a automated message asking to email them. I have done so numerous times and received no reply... I feel so lost as I can't physically talk to someone and they don't respond to my emails. So like the title stats, they have my money and I have nothing... So they finally admit that they never actually sent the item after so many days and so many emails from… Read Full Review

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★★★★★

“SUPERB Online Transaction & Recommended Retailer - 5 Stars”

Written on: 10/03/2014 by Stobbsy1 (2 reviews written)

This is the second time I have bought online from CEX and both transactions have been really impressive. I bought a pair of Sennheiser MM500-X Headphones, paid online via PayPal. The initial transaction was Smooth and Easy to Use. They arrived via 1st Class Delivery via Courier and were in Mint Condition, complete with Original Box, all cables, chargers and looked hardly worn at all! I will definately use CEX online again and would Recommend them to anyone for Ease of Use, Delivery Time and… Read Full Review

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