Jilania Travel Reviews - www.jilaniatravel.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“The Most memorable and THE BEST time of our life”

Written on: 11/06/2015 by MrsMahmood (1 review written)

We recently booked umrah package through Jilania travels, although initially I was a bit panicky as this was our first time umrah, when we asked jilania to make the arrangements for 6 of us family members, we were assured by the staff that Jilania will look after their costumers and they were right, they fulfilled all of our requirements, I would like to say a big THANK YOU to the team Jilania specially Neelam and Brother Mohammad Ali, who made the best arrangements possible for us, honestly it… Read Full Review

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★★★★★

“thanks to the team”

Written on: 25/04/2015 by 239Regan (1 review written)

i would like to thank them for the hard work for me and my family. i used them last year for my umrah trip, and used them this year alhamdulila to take my very young children.. and mashallah what a beautiful moment it was.. i was tension free... meet and greet was great hotels were very close to harams... and just dealing with the people I dealt with was so easy and i had 100% trust in the person I dealt with and his team... i felt like the jilania family... will be using you again soon… Read Full Review

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★★★★★

“Jilania Travels the most memorable,experienced travel...”

Written on: 10/04/2015 by Wareesha (1 review written)

Jilania travels indeed are not just 5* by words, but definitely by actions. They definitely are a travel agency with great profession and experience. All members of Jilania travel are very welcoming and experienced. If we had any questions or concerns regarding anything, Jilania travel were there and resolved it immediately. Our flights, visas, hotels, ziyarahs, transportation was great and the agents in Saudi Arabia were very welcoming and helpful in all ways. There were great experienced and… Read Full Review

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★★★★★

“Reliable, easy and trustworthy ”

Written on: 07/02/2015 by Greer43 (1 review written)

Jilania travel agency was by far the most easy and trustworthy agency I have ever dealt with! I am very pleased with the treatment I and my wife had while abroad! The overseas contacts they have were extremely honest and polite ! I will and have recommended Jilania travel to all my friends and family Members… Read Full Review

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★★★★★

“Pleasant Experience!”

Written on: 23/10/2014 by AndersonDavidson (1 review written)

Have been using Jilania for the past couple of years and I must say they are a great company to use. I would recommend them to all my family and friends!… Read Full Review

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★★★★★

“Very good”

Written on: 12/10/2014 by jamesbond2015 (1 review written)

I used Jelanias in June. Very good srrvice by all agents in the office. Hotels was about 7 minute walk. I will book with them again. … Read Full Review

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★★★★★

“My wonderful journey”

Written on: 07/10/2014 by mskhan (1 review written)

It was great and smooth journey with reasonable prices. Everything was perfect. All the team members are quite helpful, cooperative and work systemacially. They really care about customer. Especially agent [name removed] gave us the best services .Eventhough it was her fist experience,she has done it professionally. Really thanks to Allah to give us a chance to meet kind hearted people. … Read Full Review

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★★★★★

“Amazing experience ”

Written on: 07/10/2014

Asa, I have been asked from Jilania to write a review of my Umrah trip I booked to go in May. This was the first time I booked with Jilania and the communication I received from their end wad great. They would always update me on my booking through texts, emails and calls. The hotels were very close to the Haram in Makkah and Medina. Ziyarats were okay, I would ask them to appoint someone else for the Ziyarat side as the person in Makkah was fine but Medina I could not understand him as he was… Read Full Review

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★★★★★

“Fantastic Umrah”

Written on: 02/10/2014

Booked with this company in January for my Umrah package in April. The hotels were great, very close to the Haram. However I did have a problem with the transport from the Airport to the Hotel but was refunded. I have recommended Jilania to my family and friend and will use them for my future Umrah Inshala. Ws Maqsood East London… Read Full Review

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★☆☆☆☆

“May Allah guide the Ummah”

Written on: 19/06/2014 by Jayviont1976 (1 review written)

A fellow Muslim is unable to have faith in another Muslim nowadays as everyone is in if for themselves and for the love of the money Astagfirullah, by Allah I have never been so disappointed. The advisor spoke so eloquently and innocently but little did I know that she was just making a sale as I was simply a big fish (large sale), quickly succeeded in getting me to commit as I was desperate to visit the house of Allah with my family. A package was agreed and payment was cleared as… Read Full Review

Asma_48's Comment

Written on: 14/09/2014

I am so shock to hear this I myself travelled last March yes a little trouble with transfer but was taken later by transfer as other passengers were being delayed by immigration
Hence later everything went smooth alhamdulliah I even upgraded my hotel stay in madinah which was done by bilal himself he paid for it and I paid him back few weeks after my return

I will say we are in this world and we are all tested in our patience but we can't say or judge who good or bad or evil only Allah set knows

Overall my ticket was 930 pp package 5* with transfer and ziyarat

May Allah give us another opportunity to go and may Allah guide us all and help us to help one another for we are all going to be judge on the day of judgement

I no what you mean it's hard with kids now family I too took my kids was a bit annoyed regarding transfer etc but got sorted eventually

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★★★★★

“Fantastic Service And Best Experience Ever!”

Written on: 16/06/2014

Salam all, First of all, I would like to thank Jilania Travel for the excellent service, throughout the whole booking process. From the very beginning to the very end, the whole Jilania team made sure everything went as smoothly as possible. Their online service and access is fantastic. Not only was I able to contact them via phone, but I was also able to check updates for my booking, by logging into my account online with the added chat service available at all hours. I also had the further… Read Full Review

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★☆☆☆☆

“Taking my case to court”

Written on: 26/05/2014 by Jarviswc344 (1 review written)

Dear review readers. I have had bad experience with this company. They have failed every step of the trip. Now I have decided to take them to court as they have not paid my refund. I will defiantly let you know the outcome on this site. My advise is there are more honest travel agent you can go to… Read Full Review

Tafian's Comment

Written on: 09/06/2014

i had the same experience with them. Did you already take them to court??? They should not operate anymore. Hajj season is approaching, so they will full as many people as possible. We could get in touch to each other, because i will not leave them until i get my justice.
Massimo

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Nurul12's Comment

Written on: 12/06/2014

Yes. I did .I have filed case against them.

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Wareesha's Comment

Written on: 10/04/2015

I think unfortunately you should be patient as it's a travel agency you wouldn't receive your money immediately! I have been with Jilania twice and I have had such an amazing experience.

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Mahh313's Comment

Written on: 25/07/2014

I also had the same bad experience on so many levels its unbelievable why they are still operating? I am also making a cival case through the small claims court and also persuing them through a more powerful and bigger fish, Trading Standards, who are gathering evidence from many claimants for a county court case so please inform them of your complaint. I too am determined to take this all the way, good luck, justice will prevail, inshallah.

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★★★★★

“Brilliant Jilania service!”

Written on: 17/05/2014 by Robina786 (1 review written)

A very big thank you to Brother Bilal who has made our first Umrah a memorable one! Their service was absolutely astonishing. Brother Bilal was their 24/7 to answer a every question we had. The amount of help and advice that was given from him was indeed very useful and made our umrah a easy and pleasant one. By setting up our hotels right near the Haram Sharif in both Makkah and Medina it made life much more easier! Even the day we got to Jeddah airport we received a phone call from Brother… Read Full Review

Massimo3's Response to Robina786's Review

Written on: 10/06/2014

This is 100 % a fake message. Be careful brothers and sisters

Skalli

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Wareesha's reply to Massimo3's Comment

Written on: 10/04/2015

This obviously is a reveiw done by a customer. I have travelled with them twice. Brother Bilal is the most helpful. People must learn to be patient and cooperative and remember Allah calls people we can pay for umrah and hajj with All the money in the world but if Allah doesn't call you then it won't happen!

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Wareesha's Response to Robina786's Review

Written on: 10/04/2015

This obviously is a reveiw done by a customer. I have travelled with them twice. Brother Bilal is the most helpful. People must learn to be patient and cooperative and remember Allah calls people we can pay for umrah and hajj with All the money in the world but if Allah doesn't call you then it won't happen!

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★★★★★

“My dreams came true!!!!! Amazing staff and package!”

Written on: 10/05/2014

The live chat from 3 am with Ayesha allowed me to completely feel at ease about my query about Umrah. ( thank you Ayesha). From the minute I made my enquiry about the umrah package to the minute we flew home has been amazing! Thanking Saarah and Bilal and Ayesha for the hands on informative details which I needed inorder for me and my family of 5 to perform umrah. I was very nervous about taking my three little children to perform umrah. Saarah MashAllah provided us with reasrance throughout… Read Full Review

Mohame333's Comment

Written on: 13/05/2014

All fake review

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Moniher's Comment

Written on: 14/05/2014

Sorry to say but this review came straight from my heart.. Allah knows everything.
I had to take my own emotional preparation both physically and mentally to take my three children abroad to perform umrah. The only difference was for me is that I never painted a pretty picture.. At the end of the day everyone will have their highs and lows to this type of organised packages but one must remember where one is going (inn sha Allah) .. That is to perform Umrah. (The altimate goal).
It's very hard not to expect the 'perfect package without no stress' but one must open their eyes wide and realise that such standards may never be reached.
To be quite honest the harder the obstical and the more the reward.. A lot of patience and sabur is required which a lot of us don't have but Allah will grant this inn sha Allah.
I'm very privileged to have had a peaceful organised trip one which my little family Cherish! Thank you all!

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Tafian133's Comment

Written on: 10/06/2014

I still not believe , what you are saying. Give me your contact number, I ll call you and let you know about the horrible umrah we had. I agree you can have hardship and difficult moment, but does nothing to do with the package. You pay money for what you get. Bilal, Saraah and Jilania are the most un trusty un honest people

Skalli

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★☆☆☆☆

“Stressful”

Written on: 08/05/2014 by AntonioFitzgerald7 (1 review written)

The only thing I can start of with is brother bilal had played a big game with me and my family. He took our money for a expensive airline and ended up putting us on a budget airline! I had to chase him two days before my flight for my tickets but he wouldn't pick up his phone. He put his colleague on the phone who said we had different hotels not the ones we paid for he also said we had no choice but had to travel with a budget airline if we still wanted to go. We ended up going. When we went… Read Full Review

Tomto's Comment

Written on: 09/06/2014

It was stressful for us too, we could actually get together and go to court as a lot of people had the same experience. I have to remind people that all the good reviews was done by Jilania its self.
massimo

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Twins05's Comment

Written on: 16/06/2014

If u email me we can exchange numbers.

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★★★★★

“A Very Good Service!!”

Written on: 04/05/2014

I have going to Mecca on last 3rd of April, and it was very nice, Syukur Alhamdulillah.. Many thanks to you guys.. The service that provided by them are very nice and excellent.. From the visa applications, flights, hotel, umrah and ziyarat everything was good. We have had a great service for flight and hotel.. Alhamdulillah everything was great and may Allah except our Umrah.. Looking forward to take your agent for our next year umrah trip!!… Read Full Review

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★☆☆☆☆

“Please avoid”

Written on: 01/05/2014 by Collin79 (1 review written)

Please people don't book with them. Their review is made by themselves. I have learnt my lesson. I have done umrah I won't lie. The worst services and lies… Read Full Review

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★★★★★

“umrah april 2014”

Written on: 20/04/2014

Jazakallah to bilal for a.great booking service for our umrah.trip....with a online tracking service of progress of visa....text messages to tell us of an update... He took.care of our visa and we had no worries before travelinh i was still a little worried about our hotel after hearing stories.from.diff ppl that recently went umrah... But when we.reach makkah i was sooo happy i cant explain hotel in tge court yard of al haram.. Spekers in tge room so we could follow.jamat in room if needed… Read Full Review

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★★★★★

“Best Service!”

Written on: 19/03/2014 by SalmanAhmed (1 review written)

I would like to thank brother Bilal for his efforts in getting my trip sorted out. I called him on a saturday to book my trip and by Friday (6 days) I got my visa and tickets back. May Allah reward brother Bilal for his dedication and hard work. He is truely an asset to Jilania Travels. On tope of everything, he knows his job well hence he delieverd what he promised me for. My first time with Jilania but for sure not the last time. Jazakallah brother Bilal for your assistance. Glad I called you… Read Full Review

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★★★★★

“pleasant service”

Written on: 18/03/2014 by asma_48 (1 review written)

I like to thank brother bilal for the help he gave may Allah reward him for his effort The hotel's and ziyarat was great Both hotels literally 5 min walk to main haram Will definitely recommend to all friends and family and in sha Allah will hopefully travel soon in sha Allah The cost for package was excellent beats majority of agents I tried from travel express etc… Read Full Review

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