Jilania Travel Reviews - www.jilaniatravel.co.uk

★★★★☆
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Latest Reviews

★☆☆☆☆

“May Allah guide the Ummah”

Written on: 19/06/2014 by Jayviont1976 (1 review written)

A fellow Muslim is unable to have faith in another Muslim nowadays as everyone is in if for themselves and for the love of the money Astagfirullah, by Allah I have never been so disappointed. The advisor spoke so eloquently and innocently but little did I know that she was just making a sale as I was simply a big fish (large sale), quickly succeeded in getting me to commit as I was desperate to visit the house of Allah with my family. A package was agreed and payment was cleared as… Read Full Review

Asma_48's Comment

Written on: 14/09/2014

I am so shock to hear this I myself travelled last March yes a little trouble with transfer but was taken later by transfer as other passengers were being delayed by immigration
Hence later everything went smooth alhamdulliah I even upgraded my hotel stay in madinah which was done by bilal himself he paid for it and I paid him back few weeks after my return

I will say we are in this world and we are all tested in our patience but we can't say or judge who good or bad or evil only Allah set knows

Overall my ticket was 930 pp package 5* with transfer and ziyarat

May Allah give us another opportunity to go and may Allah guide us all and help us to help one another for we are all going to be judge on the day of judgement

I no what you mean it's hard with kids now family I too took my kids was a bit annoyed regarding transfer etc but got sorted eventually

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★★★★★

“Fantastic Service And Best Experience Ever!”

Written on: 16/06/2014

Salam all, First of all, I would like to thank Jilania Travel for the excellent service, throughout the whole booking process. From the very beginning to the very end, the whole Jilania team made sure everything went as smoothly as possible. Their online service and access is fantastic. Not only was I able to contact them via phone, but I was also able to check updates for my booking, by logging into my account online with the added chat service available at all hours. I also had the further… Read Full Review

J111Aed's Comment

Written on: 19/06/2014

fake review again

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★☆☆☆☆

“Taking my case to court”

Written on: 26/05/2014 by Jarviswc344 (1 review written)

Dear review readers. I have had bad experience with this company. They have failed every step of the trip. Now I have decided to take them to court as they have not paid my refund. I will defiantly let you know the outcome on this site. My advise is there are more honest travel agent you can go to… Read Full Review

Tafian's Comment

Written on: 09/06/2014

i had the same experience with them. Did you already take them to court??? They should not operate anymore. Hajj season is approaching, so they will full as many people as possible. We could get in touch to each other, because i will not leave them until i get my justice.
Massimo

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Nurul12's Comment

Written on: 12/06/2014

Yes. I did .I have filed case against them.

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Mahh313's Comment

Written on: 25/07/2014

I also had the same bad experience on so many levels its unbelievable why they are still operating? I am also making a cival case through the small claims court and also persuing them through a more powerful and bigger fish, Trading Standards, who are gathering evidence from many claimants for a county court case so please inform them of your complaint. I too am determined to take this all the way, good luck, justice will prevail, inshallah.

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★★★★★

“Brilliant Jilania service!”

Written on: 17/05/2014 by Robina786 (1 review written)

A very big thank you to Brother Bilal who has made our first Umrah a memorable one! Their service was absolutely astonishing. Brother Bilal was their 24/7 to answer a every question we had. The amount of help and advice that was given from him was indeed very useful and made our umrah a easy and pleasant one. By setting up our hotels right near the Haram Sharif in both Makkah and Medina it made life much more easier! Even the day we got to Jeddah airport we received a phone call from Brother… Read Full Review

Massimo3's Response to Robina786's Review

Written on: 10/06/2014

This is 100 % a fake message. Be careful brothers and sisters

Skalli

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J111Aed's Response to Robina786's Review

Written on: 19/06/2014

fake review written by Bilal himself

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★★★★★

“My dreams came true!!!!! Amazing staff and package!”

Written on: 10/05/2014

The live chat from 3 am with Ayesha allowed me to completely feel at ease about my query about Umrah. ( thank you Ayesha). From the minute I made my enquiry about the umrah package to the minute we flew home has been amazing! Thanking Saarah and Bilal and Ayesha for the hands on informative details which I needed inorder for me and my family of 5 to perform umrah. I was very nervous about taking my three little children to perform umrah. Saarah MashAllah provided us with reasrance throughout… Read Full Review

Mohame333's Comment

Written on: 13/05/2014

All fake review

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Moniher's Comment

Written on: 14/05/2014

Sorry to say but this review came straight from my heart.. Allah knows everything.
I had to take my own emotional preparation both physically and mentally to take my three children abroad to perform umrah. The only difference was for me is that I never painted a pretty picture.. At the end of the day everyone will have their highs and lows to this type of organised packages but one must remember where one is going (inn sha Allah) .. That is to perform Umrah. (The altimate goal).
It's very hard not to expect the 'perfect package without no stress' but one must open their eyes wide and realise that such standards may never be reached.
To be quite honest the harder the obstical and the more the reward.. A lot of patience and sabur is required which a lot of us don't have but Allah will grant this inn sha Allah.
I'm very privileged to have had a peaceful organised trip one which my little family Cherish! Thank you all!

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Tafian133's Comment

Written on: 10/06/2014

I still not believe , what you are saying. Give me your contact number, I ll call you and let you know about the horrible umrah we had. I agree you can have hardship and difficult moment, but does nothing to do with the package. You pay money for what you get. Bilal, Saraah and Jilania are the most un trusty un honest people

Skalli

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★☆☆☆☆

“Stressful”

Written on: 08/05/2014 by AntonioFitzgerald7 (1 review written)

The only thing I can start of with is brother bilal had played a big game with me and my family. He took our money for a expensive airline and ended up putting us on a budget airline! I had to chase him two days before my flight for my tickets but he wouldn't pick up his phone. He put his colleague on the phone who said we had different hotels not the ones we paid for he also said we had no choice but had to travel with a budget airline if we still wanted to go. We ended up going. When we went… Read Full Review

Tomto's Comment

Written on: 09/06/2014

It was stressful for us too, we could actually get together and go to court as a lot of people had the same experience. I have to remind people that all the good reviews was done by Jilania its self.
massimo

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Twins05's Comment

Written on: 16/06/2014

If u email me we can exchange numbers.

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★★★★★

“A Very Good Service!!”

Written on: 04/05/2014

I have going to Mecca on last 3rd of April, and it was very nice, Syukur Alhamdulillah.. Many thanks to you guys.. The service that provided by them are very nice and excellent.. From the visa applications, flights, hotel, umrah and ziyarat everything was good. We have had a great service for flight and hotel.. Alhamdulillah everything was great and may Allah except our Umrah.. Looking forward to take your agent for our next year umrah trip!!… Read Full Review

J111Aed's Comment

Written on: 21/06/2014

A fellow Muslim is unable to have faith in another Muslim nowadays as everyone is in if for themselves and for the love of the money Astagfirullah, by Allah I have never been so disappointed.

They spoke so eloquently and innocently but little did I know that she was just making a sale as I was simply a big fish (large sale), quickly succeeded in getting me to commit as I was desperate to visit the house of Allah with my family.

A package was agreed and payment was cleared as requested always in advance to insure that we didn't have any problems in the booking process. One week prior to my initial set date to fly out I receive a call telling me the passport visa prices had been increased and they now require and additional £450 of me if I still chose to proceed, this angered me and I threatened to cancel so they dropped the price to £350 which I paid following assurance from her that my passport visa would not be delayed any longer and my application was successfull.

I was not kept in the loop about the status of my passport visa until two nights before the day I was suppose to fly out with bad news, my passport visa were not issued by the Saudi Embessy and the passports remained there with them. As anyone would I hit the roof and got very angry with them as they supposed to be handling this issue and was now was telling my that dispute me making all payments and not breaking my word once I was going to lose nearly £2000 out of the balance I had paid them as they had already booked the flights and this was not refundable. As anyone would I caused a real issue about it and was on the verge of reporting them to trading standards and to ABTA for misleading me from the begining.

After long arguments with them they eventually offered to shift my visit over to a later date for no additional cost to myself which I was inclined to take as I really wanted me and my family to go and experiance the holy lands. My passports was received one day before flying out and even then I wasn't booked onto a flight out till the actual day, there booking process took forever and I had to harass them like a crazy man right up till the very last minute for confirmation.

I arrived in Jeddah only to find that they failed to provide me a transfer vehicle from the airport to the hotel which I had paid for in the package. I was left stranded in Jeddah airport with my family by myself with no one to help me so I eventually took the taxi to Mecca to my hotel Zam Zam. I paid an additional 500riyals for this transfer out if my pocket.

The hotel was amazing Allahamdulillah it was close, well situated, good layout and had a fantastic view. Our visit to Mecca was without a doubt amazing but the zyaarat (visit/tour of other important location) was desperately rushed by the driver like he didn't want to do it, this was also a service paid for within the package.

During my stay in Mecca I learned that the contact I was in touch with in Saudi were not in each others good books and outstanding monies were owed here in the UK. Due to this issue they refused to provide me transfer over to Madinah until this balance of 700riyals was cleared by Bilal which I was asked to clear for them as they promised to pay me back. After long discussions he accepted to collect the balance and provide me and my family our transfer vehicle to Medinah.

The zyaarat in Madinah was again rushed by a Arab taxi driver who didn't understand a word I said nor I understand a word he was said.

I have now returned back to the UK and still await for my money that is and they are now avoiding my calls all the time.
I loved every moment of my visit to the holy lands but have deeply been saddened by the atrocious level of service Jilania have provided.

So would I ever use Jilania again - forgive me but noway

Do I recommend them - forgive me but noway

They are a amateur organisation who can't keep to there words and lie thru there teeth and steal from there clients.

May Allah guide them

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★☆☆☆☆

“Please avoid”

Written on: 01/05/2014 by Collin79 (1 review written)

Please people don't book with them. Their review is made by themselves. I have learnt my lesson. I have done umrah I won't lie. The worst services and lies… Read Full Review

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★★★★★

“umrah april 2014”

Written on: 20/04/2014

Jazakallah to bilal for a.great booking service for our umrah.trip....with a online tracking service of progress of visa....text messages to tell us of an update... He took.care of our visa and we had no worries before travelinh i was still a little worried about our hotel after hearing stories.from.diff ppl that recently went umrah... But when we.reach makkah i was sooo happy i cant explain hotel in tge court yard of al haram.. Spekers in tge room so we could follow.jamat in room if needed… Read Full Review

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★★★★★

“Best Service!”

Written on: 19/03/2014 by SalmanAhmed (1 review written)

I would like to thank brother Bilal for his efforts in getting my trip sorted out. I called him on a saturday to book my trip and by Friday (6 days) I got my visa and tickets back. May Allah reward brother Bilal for his dedication and hard work. He is truely an asset to Jilania Travels. On tope of everything, he knows his job well hence he delieverd what he promised me for. My first time with Jilania but for sure not the last time. Jazakallah brother Bilal for your assistance. Glad I called you… Read Full Review

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★★★★★

“pleasant service”

Written on: 18/03/2014 by asma_48 (1 review written)

I like to thank brother bilal for the help he gave may Allah reward him for his effort The hotel's and ziyarat was great Both hotels literally 5 min walk to main haram Will definitely recommend to all friends and family and in sha Allah will hopefully travel soon in sha Allah The cost for package was excellent beats majority of agents I tried from travel express etc… Read Full Review

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★☆☆☆☆

“bad agency”

Written on: 19/02/2014

I was very disappointed in Mecca when we arrived very tired with two kids and no room was booked for us until last minute they gave us a double room not a quad like we agreed and the hotel was so far from al haram so we refused it and when they change it for us we were shocked the room was stinky imagine,believe me if we spent one minute inside the room we would have finished in the hospital,I called the responsible in London but he ignored me without any care from him,we left the hotel at 6 pm… Read Full Review

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★★★★★

“MasaAllah and big thank you to Bilal and Saarah ...”

Written on: 18/12/2013

This was my 4th time in saudi which was the easiest and smootest mubarak journey experience I've had, where I've taken my wife , sister in-law and my niece which was their first time. To begin with we flew to Madinah via Riyadh, and we've stayed in a hotel 5 mins walk from Masjid-i Nabawi.Brothers and sisters whos already been out there would know how beautiful life in Madinah .To make it more memorable as well as tekn them all around Madinah ziyarahs Ive also taken them to Badr which was 1,5… Read Full Review

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★★★★★

“Honest Efficient and reliable Service ”

Written on: 01/11/2013 by Gibz (1 review written)

I and 4 friends booked with Jilania travel for the first time, this was our first Umrah trip. Alhamdulillah, was a fantastic trip! The arranged supervisors were efficient honest and very reliable. Everything was taken care of from the moment we set off, from transport, to tour guides .I would highly recommended this company to anyone! Especially if you’re shopping around. Both masjid's walking distances were described realistically & Price was great! Will be booking again with Jilania very… Read Full Review

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★★★★★

“ALhamdullilah my first umrah experience was made easy...”

Written on: 16/09/2013

ALhamdullilah my first umrah experience was made easy through Jilania Travel, Sister Saarah proved very easy to deal with and talk to. answered any questions or concerns i had even at the most random hours of the night if i had an emergency question or problem,especially considering this was my first umrah and first time id booked any travel like this,. A very reliable and friendly service from Jilania Travel, And id definitely look to use them again for future hajj and umrah travels In Sha… Read Full Review

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★★★★★

“jilania travels made my dream come true”

Written on: 24/07/2013

my experience with jilania travels was they helped me go to ALLAH subhantallah house, my consultants mahjabeen and bilal kept a good communication with me, they both assured me and made sure everything went smoothly while i had my stay in mecca and madina. the most important thing with agents is keeping a good communication with their customers. even though there was alot of visa issues going on at the time but jilania travels consultants bilal and mahjabeen kept a good communication and made… Read Full Review

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★☆☆☆☆

“i have bad experience with jilani travel when i...”

Written on: 14/06/2013 by farhaj (1 review written)

i have bad experience with jilani travel when i reached to macca hotel there is no reservation on my name so i am preferd to go always good ccompany but hjilani travel i hate it… Read Full Review

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★★★★☆

“Nice Umrah package ”

Written on: 22/04/2013 by Nabilaly (1 review written)

AA, myself and family just enjoyed an Umrah in April 2013, organised By Jilania team. It went very smooth form getting the visa early and nice Transport from airport to hotel in Mekkah, adding to that a reasonable cost. However, the hotel in Mekkah was not that good compared to Medinah's one; and hotel name Changed few times till thr day of travel. Overall, we've enjoyed it and hope we'd go to these holy Place again and again, … Read Full Review

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★★★★★

“Excellent Service at bargain Price”

Written on: 20/04/2013 by sofanj (1 review written)

Asalam o alaikum, Jazak Allah khair to the team of Jilania Travel for providing a lovely service for myself and family From the day of booking till last minut. Hotel were as promised,Very close to both Harams and Package price were the lowest among any body i knew went on same time. ... I thoroughly enjoyed myself and so did my 4 little Girls :) Alhamdulillah I will also recommend Jilania Travel to friends. Once Again Big thanks to Jilania Travel. Anjum Hussain And Family… Read Full Review

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★★★★★

“Best”

Written on: 20/04/2013 by Shahbazahmed (1 review written)

The hotels were the best! We had wonderful transportation and could speak English. Mr Bilal kept his word with us, he was very friendly and honest!… Read Full Review

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