Vectone Reviews - www.vectonemobile.co.uk

★☆☆☆☆
1.4 / 5
167
10% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst company ever!!”

Written on: 22/11/2015 by Stephensonjo1977 (1 review written)

Nothing is good about this network. If you're thinking of switching to them because they're the cheapest around, don't bother. I hardly ever had an internet connection in the month that as I was with them and when I did, it was unbelievably slow to the point that it was unusable. It takes over half an hour to get through to their customer Services and when you do, they try everything they can to fob you off and get you off the phone, usually resorting to "I'll get the manager to phone you… Read Full Review

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★☆☆☆☆

“Avoid Vectone”

Written on: 14/11/2015 by hatevectone (1 review written)

I joined Vectone as they claimed I would get a good signal at home with them. I got no signal at all. Attempts to deal with customer phone support is useless - it takes around 30 mins to get through and they just get you off of the phone, "I will look in to it for you and ring you back" "I will e mail you" Nothing ever happens. They have taken my money and will not refund it even though I have had no service at all from them. They ignore e mails - I have sent 15 e mails to date. I will try… Read Full Review

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★☆☆☆☆

“rubbish service dont bother”

Written on: 02/11/2015 by McClearyeo17 (1 review written)

rubbish service dont and customer service really bad I been with for long waste of money … Read Full Review

Hrithkomol's Comment

Written on: 23/12/2015

I couldn't agree more.

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★☆☆☆☆

“internet connectivity unreliable and customer service poor”

Written on: 05/10/2015 by hyounis (1 review written)

I have used vectone for a few months because it is the cheapest for data. No problrm with calls and texts etc, just internet connectivity. Sometimes u can connect, more often not. Connection comes and goes so often and so quickly mostly all u can do is get app notitications like whatsapp etc, but web browsing is impossible half the time. Sometimes connection disappears for more than an hour at a time. can have full signal but no connection. When u do connect its only h or e never 3g. Contacted… Read Full Review

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★★☆☆☆

“No Vectone 3G since 4 September 2015 in my area”

Written on: 10/09/2015 by Rangarierai (1 review written)

This is my second month with Vectone,  it worked perfect the first Month, but the second Month has been hell, have called the Customer service more than 20 times, sometimes when l call it works for a few hours then no connection again, l have now given up, the same thing is going on with my Brother phone,l would rather pay double for a realible service… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 04/09/2015 by 149Hewitt (1 review written)

Problem with coverage, problem with mobile data. Their website is down so no possibilities to check your account etc… Read Full Review

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★☆☆☆☆

“£10 for unlimited text, calls, internet never activated”

Written on: 13/07/2015 by Gracelyn83 (1 review written)

I topped up mu phone to activate the £10 unlimited bundle. Some money was taken off my debit card, have tried command *1001# to activate but i get a msg dismiss you have no credit. Have been calling vectone everyday almost 3-4 times. They keep telling me that i never bought credit. Emailed support services with the screen shot of my bank statement showing the money taken out. Got a response that the bundle for calks to Poland is active. I have never made a call to Poland, i dont have any… Read Full Review

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★☆☆☆☆

“No incoming calls, cannot receive text messages”

Written on: 08/07/2015 by 311Williams (1 review written)

Using Delight mobile which is the same company as Vectone. No incoming calls, cannot receive text messages. Customer service number does not work most of the time. When I do get through after thousands of times of trying, I have to wait on the phone for 30 minutes to speak to customer services. Customer services tell me to switch off my phone, take out the SIM card and put back in again and manually reset network. I follow their instructions, it doesn't work. Have been through this thousands of… Read Full Review

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★☆☆☆☆

“The worst network ever, utter scum”

Written on: 05/07/2015 by 138Nicholson (1 review written)

It's been 3 days and still haven't got signal on my mobile. I tried to contact them but no answer (couldn't get to them via phone call, or email either). There's no way to get hold of anyone from vectone. The custumer service is rubbish, none answers and nothing makes sense (for example is telling you to prss option 3 to talk to someone and then you get cut off and your call is ended). This mobile network is a joke. Don't ever join them as I did because you'll be completely disappointed. They… Read Full Review

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★☆☆☆☆

“4 day now still no signal ”

Written on: 02/07/2015 by Gunb (1 review written)

Poor customer service . 4 day to day still no network… Read Full Review

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★☆☆☆☆

“Vectone Mobile – Rubbish”

Written on: 26/05/2015

When is £10 only £9.993 ? - When you top up with Vectone Mobile and try to take advantage of their £10 PAYG national Package (unlimited calls, texts, data) I bought a £10 top up and successfully loaded it on my phone. I then dialed *1001# to convert it to the National Package (cost £10) only to be told by text that I had insufficient funds and to top up again. I then checked my balance which showed £9.993 WHAT!!!! I phoned the call centre to find out what was happening to speak to a… Read Full Review

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★★★★★

“Fantastic Reliable Services”

Written on: 24/05/2015 by encoderX (1 review written)

- Ordered the SIM free from website. Arrived 5 days later. - I've been with VectoneMobileUK for 5 wks. - PAYG UK Pocket Savers – National Unlimited @ £10p/m (Unlimited Talk, Text & Internet). I chose to register at website & topped up but, you can top-up without registering using your debit/credit card & then next time you top-up you can simply text 345 'Top-up Amount CVV Number'. First inserting the SIM you have to wait a minute while everything registers & then good to go. I've always… Read Full Review

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★★★★★

“Better than EE haha”

Written on: 07/05/2015 by Sanchezvg293 (1 review written)

Vectone is the best network I've found in the UK. Was a bit unsure about it because of the reviews, but the signal is good and the rates are amazing. Only bad thing is the customer services are a bit poop but otherwise good… Read Full Review

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★☆☆☆☆

“Horrible Internet, signal and customer service”

Written on: 23/04/2015 by Princemd39 (1 review written)

This is my first month with vectone network and I really faced a lot with them. I have activated the £10 pound bundle pack. According to the bundle it say unlimited text, unlimited calls and unlimited Internet. From then I couldn't access the mobile data, it often gets OFF. I nearly made 10 calls to the customer service and also mailed them twice regarding the same issue but still the problem exist for me. Because of this I couldn't use my internet whenever essential and now when I call them… Read Full Review

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★☆☆☆☆

“Do not waste your money, time and health.. never Vectone”

Written on: 17/03/2015

I did unfortunately start working with Vectone as my mobile phone net provider in Austria. I say unfortunately, because I have an issue ticket opened with them (i.e. I cannot receive calls from T-Mobile network users) for longer than three weeks and after calling them dozens of times nobody was able to actually solve the problem. They have the worst customer service I have ever experienced in my whole live (I am over 50…). Do not waste your money, time and health with them and work with any… Read Full Review

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★☆☆☆☆

“DON'T USE VECTONE MOBILE!”

Written on: 15/02/2015 by eh126bz (1 review written)

I have a 30 day rolling contract with Vectone. I was asked to top up as I had exceeded my £5 limit. I did this on line, and the payment was accepted on line, but I still could not make any calls. Customer Services told me that the bank had declined my payment, so I made another payment on line, and the same thing happened. Again Customer Services advised me that the bank had declined my payment. On the third occasion, customer services took the payment over the phone and I was finally… Read Full Review

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★☆☆☆☆

“never ever!”

Written on: 13/02/2015 by 167McCallum (1 review written)

No vectone no problems… Read Full Review

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★☆☆☆☆

“Vectone/Delight Mobile network”

Written on: 04/02/2015 by Mikesears (5 reviews written)

Vectone own and run Delight Mobile network,I recently ported a number from Sainbury's to Delight, they confirmed the date and nothing happened, some days later i contacted Delight and cancelled the transfer, they confirmed this, I emailed the same request and was called by Vectone customer services and once again the cancellation of the transfer was confirmed, a few days later after putting more money on my Sainsbury's account I get a text from Delight saying they have now transferred my… Read Full Review

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★☆☆☆☆

“worst customer service, a robbery company”

Written on: 02/02/2015 by yantaaa (1 review written)

I was using Vectone pay as you go and then applied for a 10 pounds a month plan. After I was transfered to the 10 pounds each month plan, my 30 pounds balance disappeared!! I called customer service several times, it took me 5 minutes for the first can, 15 minutes for the second one and 25 minutes for the third one. I guess I was black mailed. The customer service lady told me it is impossible to give me back the 30 pounds balance, because it is THEIR rule. Suggestion: keep away from… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/01/2015 by 1968Wiley (1 review written)

This company is the worst I have come across. Every time you phone they give you different answers. Cannot get anything right. Still struggling with this setup. I cannot understand why The ombusdsman or Ofcom take some action on this company. If they cannot provide the expected service it should be closed down or penalty should be put on this company. There is no manager at this setup to talk to or all of them poorly trained or cheap labour in India. How this company can exit!!!!… Read Full Review

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