Vectone Reviews - www.vectonemobile.co.uk

★☆☆☆☆
1.4 / 5
176
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Latest Reviews

★★★★☆

“Money Save - Cheapest International roaming ”

Written on: 03/11/2016 by AdrianaMiller (1 review written)

Easy to understand, simple to use, money saver and exceptional call quality. In short Vectone Mobile Free Sim cards is the best solution for cheapest international roaming… Read Full Review

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★☆☆☆☆

“They took my credit without letting me know. Do not...”

Written on: 24/10/2016 by fpSnyder209 (1 review written)

They took my credit without letting me know. Do not pay any money to this company… Read Full Review

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★☆☆☆☆

“WARNING DON'T SWITCH TO VECTONE Worst Network Ever ”

Written on: 07/10/2016

DONT TAKE A DEAL FROM VECTONE THEY DONT GIVE YOU THE OFFER YOU ASKED FOR AND IF YOU TRY TO CONTACT VECTONE CUSTOMER SERVICE YOU USUALLY ARE ON HOLD FOR THE 30 MINUTES THEN THEY JUST HANG UP AND DROP.YOUR CALL AFTER TRYING TO CONTACT THEM FOR AROUND 4 DAYS I FINALLY GOT THROUGH TO SOMEONE WHO COULD BEARLEY UNDERSTAND ENGLISH AND WASN'T INTERESTED IN ANYTHING I SAID AND JUST KEPT TELLING ME I SHOULD HAVE SCROLLED TO THE VERY LAST PAGE THEN CLICK ON T&C AND RED ALL THAT AND I WOULD SEE DETAILS… Read Full Review

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★☆☆☆☆

“Do not use Vectone- They are a bad company to use..”

Written on: 03/06/2016 by Stevenbb1968 (1 review written)

I have been a Vectone customer for about 3 years. initially signed on 4 contract. Got second number on PAYG. Topped up £15, and got £5 free.Opted for £1 per month bundle, thinking it was very good value 4 money..Worked out at 75p per month with free credit, or so I thought.. After 3 months had £14.64 of credit, so thought had bundle 4 another 14 months. Turned on phone a few days ago and saw balance down to £4.64. Called their customer service department. Cut off twice after getting… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 19/04/2016 by 462Humphrey (1 review written)

I got an initial 10 gig, no background data turned on, gone in a day. I got 10 more gigs for 10 pound, gone the next day without using any of it. DO NOT USE. … Read Full Review

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★☆☆☆☆

“Dont trust this network!!! An absolute garbage...”

Written on: 15/04/2016 by pompeygeezer123 (1 review written)

Dont trust this network!!! An absolute garbage customer service trading standards are gonna get a call!!!… Read Full Review

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★☆☆☆☆

“liars”

Written on: 12/03/2016 by Terrellq1953 (1 review written)

The customer service is a disgrace. All they say is we will forward your concerns to the relevant department thats after they have you on hold for half hour atleast , they are always tired and sleepy and can not understand or speak english properly, when you insist for good customer service you get the reply not my problem , they could not port my number even afrer 8 days and refused to give me a pac code to take my number which they cant port to anothernetwork… Read Full Review

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★☆☆☆☆

“Do not wast your time and money”

Written on: 11/03/2016 by anisja7 (1 review written)

The worst mobile provider ever! Would not recommend to anyone. All others networks have full bar coverage and only Vector has NO SERVICE , ridiculous. Full rubbish. Called from my landline to get the PAC code and they told me I should call from my mobile to get it. HOW?! NO SERVICE !!!! Please do not even think to switch to this useless network. Avoid !!!… Read Full Review

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★☆☆☆☆

“If there was a zero stars I would do it but this...”

Written on: 06/03/2016 by Shayla245 (1 review written)

If there was a zero stars I would do it but this review does not let me. I have an ongoing problem with Vectone - EVERYTIME I top up it deducts money no matter if I select a bundle or not. It just take money even i I do not touch my phone whatsoever. So far it has been just few cents but yesterday was too much - 2 minutes after I toped up 10€ and bought a bundle for 4.90€ i noticed that it for no reason deducted 15ct. This morning however, there were only 0.96€ left! Almost 5€… Read Full Review

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★☆☆☆☆

“Worst company ever!!”

Written on: 22/11/2015 by Stephensonjo1977 (1 review written)

Nothing is good about this network. If you're thinking of switching to them because they're the cheapest around, don't bother. I hardly ever had an internet connection in the month that as I was with them and when I did, it was unbelievably slow to the point that it was unusable. It takes over half an hour to get through to their customer Services and when you do, they try everything they can to fob you off and get you off the phone, usually resorting to "I'll get the manager to phone you… Read Full Review

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★☆☆☆☆

“Avoid Vectone”

Written on: 14/11/2015 by hatevectone (1 review written)

I joined Vectone as they claimed I would get a good signal at home with them. I got no signal at all. Attempts to deal with customer phone support is useless - it takes around 30 mins to get through and they just get you off of the phone, "I will look in to it for you and ring you back" "I will e mail you" Nothing ever happens. They have taken my money and will not refund it even though I have had no service at all from them. They ignore e mails - I have sent 15 e mails to date. I will try… Read Full Review

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★☆☆☆☆

“rubbish service dont bother”

Written on: 02/11/2015 by McClearyeo17 (1 review written)

rubbish service dont and customer service really bad I been with for long waste of money … Read Full Review

Hrithkomol's Comment

Written on: 23/12/2015

I couldn't agree more.

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★☆☆☆☆

“internet connectivity unreliable and customer service poor”

Written on: 05/10/2015 by hyounis (1 review written)

I have used vectone for a few months because it is the cheapest for data. No problrm with calls and texts etc, just internet connectivity. Sometimes u can connect, more often not. Connection comes and goes so often and so quickly mostly all u can do is get app notitications like whatsapp etc, but web browsing is impossible half the time. Sometimes connection disappears for more than an hour at a time. can have full signal but no connection. When u do connect its only h or e never 3g. Contacted… Read Full Review

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★★☆☆☆

“No Vectone 3G since 4 September 2015 in my area”

Written on: 10/09/2015 by Rangarierai (1 review written)

This is my second month with Vectone,  it worked perfect the first Month, but the second Month has been hell, have called the Customer service more than 20 times, sometimes when l call it works for a few hours then no connection again, l have now given up, the same thing is going on with my Brother phone,l would rather pay double for a realible service… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 04/09/2015 by 149Hewitt (1 review written)

Problem with coverage, problem with mobile data. Their website is down so no possibilities to check your account etc… Read Full Review

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★☆☆☆☆

“£10 for unlimited text, calls, internet never activated”

Written on: 13/07/2015 by Gracelyn83 (1 review written)

I topped up mu phone to activate the £10 unlimited bundle. Some money was taken off my debit card, have tried command *1001# to activate but i get a msg dismiss you have no credit. Have been calling vectone everyday almost 3-4 times. They keep telling me that i never bought credit. Emailed support services with the screen shot of my bank statement showing the money taken out. Got a response that the bundle for calks to Poland is active. I have never made a call to Poland, i dont have any… Read Full Review

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★☆☆☆☆

“No incoming calls, cannot receive text messages”

Written on: 08/07/2015 by 311Williams (1 review written)

Using Delight mobile which is the same company as Vectone. No incoming calls, cannot receive text messages. Customer service number does not work most of the time. When I do get through after thousands of times of trying, I have to wait on the phone for 30 minutes to speak to customer services. Customer services tell me to switch off my phone, take out the SIM card and put back in again and manually reset network. I follow their instructions, it doesn't work. Have been through this thousands of… Read Full Review

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★☆☆☆☆

“The worst network ever, utter scum”

Written on: 05/07/2015 by 138Nicholson (1 review written)

It's been 3 days and still haven't got signal on my mobile. I tried to contact them but no answer (couldn't get to them via phone call, or email either). There's no way to get hold of anyone from vectone. The custumer service is rubbish, none answers and nothing makes sense (for example is telling you to prss option 3 to talk to someone and then you get cut off and your call is ended). This mobile network is a joke. Don't ever join them as I did because you'll be completely disappointed. They… Read Full Review

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★☆☆☆☆

“4 day now still no signal ”

Written on: 02/07/2015 by Gunb (1 review written)

Poor customer service . 4 day to day still no network… Read Full Review

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★☆☆☆☆

“Vectone Mobile – Rubbish”

Written on: 26/05/2015

When is £10 only £9.993 ? - When you top up with Vectone Mobile and try to take advantage of their £10 PAYG national Package (unlimited calls, texts, data) I bought a £10 top up and successfully loaded it on my phone. I then dialed *1001# to convert it to the National Package (cost £10) only to be told by text that I had insufficient funds and to top up again. I then checked my balance which showed £9.993 WHAT!!!! I phoned the call centre to find out what was happening to speak to a… Read Full Review

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