Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 26/10/2015
I have fallen for this, signed up chose an urgent reply since Thursday 23rd 2015. My email account was muddle up, just checked my account the money has been deducted but no answer yet. They do not have a UK contact number.. am shock, they have reply me via email but has not address my main reason of sign up last week an Answer to my question. the last thing is another batter to get my money back. just read a review forum, its all bad feedback... which I had done this before signing up… Read Full Review
Written on: 02/08/2015 by Ashwhin (5 reviews written)
My Concern about Just Answer is that they provide none of the correct details about themselves that an honest business is expected to supply on-line. Having spent a long time on their website, I could not find their office base, the people who started the company, or any history whatsoever. It is a wonderful idea, however there is no proof, no land based contact offered, and no list of information about the people behind the company. So all I can say is that, until the website is updated with… Read Full Review
Written on: 04/06/2015 by ConnerRiley (1 review written)
I wish I had looked at this review site before signing up with them. I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied… Read Full Review
Written on: 16/04/2015 by 229Diaz (1 review written)
I used just answer to enquire about an antique, paid my fee. got someone an hour later who doesn't know about antiques, and...is based in the USA???!! and doesn't know anything on 200 year old UK pottery! phoned customer service on the UK number only to get a strange voice in the country of manila!!! Forget a refund...you'll never see it. Watch your bank accounts as well judging from what people are saying. They are based in san Francisco, so cant be touched from the UK! There is no UK… Read Full Review
Written on: 26/03/2015 by Brewerjb51 (1 review written)
I posted a technical question regarding a washing machine fault on justanswer and was promised an answer within 15 mins. As I didn't receive a response within an hour I requested a refund via PayPal and this was immediately actioned so I can't' give a rating on the quality of a tech response but the refund was immediately given so hence my 3 star review… Read Full Review
Written on: 16/06/2014 by seanj74 (1 review written)
Problematic company that can't, doesn't want to solve it's problems. Passwords that don't work Terrible company. Cant get ahold of anyone. CS in Philippines that are incapable of most basic help. Chronic ongoing problems with account. E-mail and charge glitches galore. What a shame. 1-2 star rating on "site jabber"says it all!… Read Full Review
Written on: 12/12/2013
I asked a question about the wipers on my car...paid the £21....and heard...NOTHING. They took my money and IGNORED me. No...don't do it....they are hopeless. They didn't even bother to admit that they didn't know the answer or that it might take a little longer to solve the problem. I feel let down and certainly won't use this type of website again… Read Full Review
Written on: 15/06/2013
It's so easy to only decide to leave feedback when not happy with a service, so I have decided to leave positive feedback after another very excellent session with an employment solicitor from Just Answer. I am surprised at some of the negative reviews written. I have sought legal advice several times from this company and have always been impressed with how quick they have responded (even weekends / evenings when other legal experts cannot been seen for dust!). I have found them professional… Read Full Review
Written on: 05/04/2012
Just spent 20 minutes with my credit card company disputing the charge they levied against me for services not performed. Wasted about an hour with them on the phone where they were no help at all - they agreed to refund me for that - then I find out they have been charging me for every month since then. Just don't do business with JustAnswers!!!!… Read Full Review
Written on: 19/04/2011 by deuterus (1 review written)
the info I got from the expert was fine but needed to ask follow up questions. I pressed the satifaction button too early and it would be better if the user was advised to complete the car repair or whatever before signing the advice off. In my case i got no benefit from the expert as I found I was working on the wrong car !… Read Full Review
Written on: 13/02/2011
Excellent advice for a long running problem with my car… Read Full Review
Written on: 18/10/2010
reply time could b quicker bit more in depth of task pics good probaly use again if stuck ta… Read Full Review
Written on: 08/09/2010
I used JustAnswer to get legal advice. For $30 I posted a clear question with supporting details that elicited a response that was considered and accurate, and it only took less than 2 minutes to get a reply. I saved thousands of dollars in legal fees and really got some fast piece of mind. The lawyer I spoke with was very knowledgeable and courteous. Later, I have had occasion to use their services for some advice on my Maytag dishwasher. I was truly impressed with the results. Again, I… Read Full Review
Written on: 10/08/2010
JustAnswer.com's eminent Mac tech "iteachmac" saved the day when I had to restore my considerable and highly valuable iTunes library from my Time Machine backup! All back up and running now! Great work, people! :-)… Read Full Review
Written on: 03/08/2010
I use the UK version of Just Answer. I have no idea how I came across this site but it has proved well worth its money. I infact do subscribe to a monthly subscription. If you need legal advice just like me and you earn too much money to get legal representation, then this is the site for you. It has saved me £££££££.
Its not just for 'LAW'. I've also used 'Just Answer' to ask about medical conditions and also about my Dog....all have proved to be 100% true.
I cant recommend 'Just Answer'… Read Full Review
Written on: 22/07/2010 by johndee (1 review written)
I have used the justanswer site LOTS of times ... Its an absolute wealth of information with experts on line 24/7 whenever you need them for all manner of things !
If you are after advice / help on practically anything -just go on there and ask away...
The experts are qualified and verified and can help you !
Be reasonable - obviously if you have a health issue or an emergency or such like, it makes sense to get a professional "hands on" diagnosis asap - but it can help you immediatley… Read Full Review
Written on: 02/07/2010 by daispalans (1 review written)
I used justanswer.com for a veterinary question regarding my dog. She was having a sudden condition and I was quite concerned. I provided the symptoms online to a vet and got some thoughts that turned out to have nothing to do with her ailment. It cost me $18 and it was a complete waste of time. I took her to the vet and she got diagnosed with something completely different. There is no substitute for a physical examination or consulting a real specialist in person -- doctor, vet, attorney… Read Full Review
As rated by our community of reviewers
" So Encouraging! " Read More
" Worst customer service ever. " Read More
" Time marches on " Read More
Written by One-timer
" The site has just CHANGED " Read More
" CORRUPT REVIEW SITE SHOULD BE CLOSED DOWN " Read More
Written by julierumble