Sofa-Sofa Reviews - www.sofasofa.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★★★☆☆

“Cheep”

Written on: 18/10/2014 by ZaraNorth (1 review written)

Although cheep the sofas I received were defiantly inferior in quality and size than the same ones I had 12 years ago. Had I ordered covers they would defiantly not have fitted… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST!!”

Written on: 22/09/2014 by RainaHeath35 (1 review written)

I bought a 4-seater sofa from then, NOW KNOWN AS COUCH, by the way. SAME company! If as most people do u want to sit next to the arm, u can't as the seat drops MUCH lower than the rest of the sofa! The foam cushions tip right up and the back cushions tip forward. Sofa Sofa (Couch) say that there is nothing wrong with it! They also damaged my brand new door frame when bringing the sofa in and as I didn't see it until an hour later and then reported it, they say I have no proof! ABSOLUTELY… Read Full Review

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★★★☆☆

“Wash your covers!”

Written on: 03/08/2014 by Janessa89 (1 review written)

I was so pleased with the small sofa that I ordered for our kitchen. The delivery was great and the sofa was comfortable. Due to the bad summer weather for two years and the fact that it was not dirty I did not get around to washing the covers so last summer when the weather was better I decided to do so. I even checked on line for the correct washing instructions. I washed them at the temperature advised by Sofa Sofa. Unfortunately the main cover shrank and I now have a 18 inch gap at the back… Read Full Review

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★☆☆☆☆

“Sales people who don't actually want to sell anything!”

Written on: 20/07/2014 by BrendenLacroix (1 review written)

Having looked on the internet and ordered my free fabric samples, I went along to the showroom in Crumlin with the cash in my hand to place an order. I also wanted to have a look for an extra armchair while I was there. Got to the showroom and it all looked great. Then the trouble started. The first sales person I could find told me that she couldn't show me a larger sample of the fabric I wanted, just the 3 inch square piece that I had been sent in the post. The moment she walked away my… Read Full Review

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★☆☆☆☆

“I would NEVER deal with SofaSofa again!”

Written on: 21/06/2014

I bought the Domino sofas in 2010, with 2 sets of washable covers, and protective treatment. I was originally pleased withn them, but when the covers were washed (oh so carefully, EXACTLY according to instructions) the "Arizona Natural" (off white) ones shrunk by 12cms, and could not be refitted. Unfortunately, after washing them I put them away for the winter, so did not discover the shrinkage until just out of the 2yr guarantee period. SofaSofa emphatically refused to accept any… Read Full Review

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★★★★★

“Excellent quality and customer service ”

Written on: 20/06/2014 by Bbishop1958 (1 review written)

I ordered 2 sofas and a chair from this company following an exhibition they had at Hammersmith. Within 2-3 weeks they contacted me with a delivery date and a week before the delivery date they gave me a time slot. I called the company a week before delivery to enquire about adding another sofa to my order, the person in their offices pulled out all the stops and arranged to get this made and delivered at the same time. EXCELLENT customer service. On the delivery date all sofas were… Read Full Review

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★☆☆☆☆

“Dont bother with this company go elsewhere”

Written on: 18/06/2014 by grevphillips (1 review written)

We ordered a suite and were given a delivery date. We sold our suite to a lady living in Hull we live in Newport South Wales, the lady hired a van and tooka day off work to come and copllect the suite. We were then told that our suite hadnt even been made so the delivery wouldnt be taking place. As a result we had to cancel the sale of our suite and we had to pay the proposed buyer comensation for her van hire, this was only fair it wasnt her fault but it wasnt ours either. We took this up with… Read Full Review

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★☆☆☆☆

“very very dsappointed”

Written on: 13/06/2014 by JustineTurner (1 review written)

Having bought for the second time from sofa sofa, i felt quite confident on my purchase. Unfortunately this has not been the case, certainly I should have been a little suspect when my first purchase, 2 3 seater leather suite,delivered looked great and quite happy but after a short time noticed that the anitqued effect wore off and they had to be returned to be redone, on saying that I Was still happy. not this time, I bought a 3 seater Ivory loose cover sofa, I washed the covers for the first… Read Full Review

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★☆☆☆☆

“Absolutely incompetent and Lacking In Any Customer Care”

Written on: 14/05/2014 by bendaryl2011 (1 review written)

Went to the London show in 2013 and ordered a Mezzo sofabed and two seater sofa. I should have backed out then as the person who took my order was more interested in texting from her phone than answering my questions. I placed the order and to be fair they did deliver and arrive when they said they would , however a year down the line and its just been hassle. After 12 months I noticed that the top of the arm on one of the sofas didn't feel quiet right, collection was arranged after numerous… Read Full Review

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★☆☆☆☆

“The most appalling customer service I have ever...”

Written on: 10/04/2014 by Jacobs400 (1 review written)

Having placed an order for a sofa in early February this year, the money was debited from my account when this company were fully aware that they were unable to fulfill the order because they couldn't get hold of the fabric. I received no communication from them whatsoever until I telephoned last week to ask for a delivery date. They had not yet started my order and when I expressed my dissatisfaction and asked to speak to a manager I was told that there was no-one available to speak to. I… Read Full Review

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★☆☆☆☆

“RUBBISH QUALITY,WORTHLESS GUARENTEE GO ELSEWHERE”

Written on: 03/04/2014 by McPhersondj96 (1 review written)

Absolute rubbish,material faulty ie creases and noticeable fabric backing being seen through facing material,already replaced sofa in September and have same fault with creasing on inner arms on new sofa ,photos sent to after sales and sofa collected to be returned to company,guaranteed for 2 years (not)as the managering director explanation of the faults via his aftersales was that these faults have occurred due to being in situ ie we presume sat on i thought thats what sofas were for so these… Read Full Review

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★★★★★

“Best ever!”

Written on: 28/03/2014 by garrybritton (1 review written)

Sofa Sofa's customer service is second to none - the best I've experienced in a long time! Their after sales department sorted out a small problem with no fuss, perfect attention to detail, great communication, and delivery on the day and time I needed. I couldn't have asked more and would thoroughly recommend buying from them. G Britton… Read Full Review

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★☆☆☆☆

“The horror of Hobbs Sofa from Sofasofa.co.uk”

Written on: 10/03/2014 by pmAshworth36 (1 review written)

We purchased a 3 seater Hobbs sofa from Sofasofa.co.uk and now live to regret it. Firstly the sofa has progressively got more and more uncomfortable due to the exceptionally poor quality of stuffing in the seat and back cushions - they have become hard and unyielding. They were acceptable to begin with but have now become flat and rigid with no "give" and do not bounce back as normal cushions do. We have constantly turned the cushions as advised but this makes no difference. Secondly the… Read Full Review

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★★★★★

“Excellent Time and Again”

Written on: 24/02/2014

I bought 2 sofas 14 years ago from this company and they have been excellent. Just recently I gave the two seater to some friends but decided to freshen up the three seater by purchasing new covers. They are beautifully made and fit really well. I am so pleased that this company is so consistent and solid, so that even after all those years I could still get covers that fitted. The sofa looks like new again! Many thanks!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 20/02/2014

Brought an armchair in June, by November the fabric had faded badly. SofaSofa claimed that this was due to direct sunlight, they would not come out to have a look at my home, had they, they would have found that its in my living room with the over items I brought from them and is not in direct sunlight, they refused to do anything about my complaint, you have been warned the item I brought is not fit for purpose £1300 wasted… Read Full Review

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★☆☆☆☆

“UNHELPFUL - DON'T CARE ATTITUDE”

Written on: 19/02/2014 by agape1 (1 review written)

We have bought from sofasofa on two occasions including a full suite and a large sofa. however, the material shrinks and they can not supply new covers for the cushions - forcing one to buy a new suite / sofa. Their staff is not helpful at all. stay clear of the company!!… Read Full Review

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★★★★★

“Great service experience ”

Written on: 14/02/2014 by Bumble007 (1 review written)

Dear Sirs, I am writing to thank you for what I say was an outstanding customer services experience from time of order right the way through to the delivery. The arranged manufacturing time was adhered to, we change delivery address without any drama and were given a 3 hour delivery window. Again this was stuck to with a courtesy call 30 minutes prior to arrival which meant we did not have to wait around all day. The delivery staff were friendly and charming and nothing was too much trouble for… Read Full Review

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★☆☆☆☆

“THINK TWICE BEFORE ORDERING”

Written on: 09/02/2014

I was told when I ordered that I could choose my delivery date, my money was taken. I then was told the date and evening my sofa was to arrive, on stating that I was not available on that day of the week, I was told that my postcode fell in with that time and date and there was nothing that could be changed. If I wanted the sofa I would have to arrange to have someone at home. What a way to run a business. Totally inflexible and took my money before I was told about the delivery dates. I… Read Full Review

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★★★★★

“Looking for a trendy looking sofa for the family?”

Written on: 05/02/2014 by busymumoftwins (1 review written)

We have purchased this sofa for our open plan dining and kitchen area. We needed something that looked great, was super comfy and could survive the attack of you 2 years old twins. This sofa has been just the thing. It has a modern and trendy look very pleasing to the eyes and goes well with our eclectic style. It gives warmth to the room and once you are sitting on it is difficult to move on. The wool does bubble a bit around the edges but with a simple wool combs for jumpers in minutes it… Read Full Review

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★★★★★

“Sit back and relax”

Written on: 22/01/2014

Looking for sofas can be quite depressing. Everywhere the bulk standard range and most of the time flimsy quality and not very comfortable to sit on. When I read about sofasofa.co.uk I was not sure. But already I was presented with sofas on the webpage which made me curious to find out more. The fabric samples arrived immediately once ordered. So I decided to drive to the showroom which was great find. I discovered quality made sofas, a broad range of fabrics, designs and on top of it I could… Read Full Review

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