Building Supplies Online Reviews - www.building-supplies-online.co.uk

★★☆☆☆
2.2 / 5
83
28% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No delivery, No Explanation”

Written on: 17/10/2017 by lzuber (1 review written)

On the same day I was expecting materials to be delivered to site from BSO, I receive an automated email from them to say that my order has been refunded with no explanation. I had to call them (in itself not an easy task as annoyingly they are one of those companies that have no telephone number on their site - live chat was not working on my computer). When I eventually did get in contact with them I was told it was because they could not source most of the items I had bought on their… Read Full Review

Report this review
★☆☆☆☆

“No service no delivery no excuse. ”

Written on: 06/10/2017 by 262Brewer (1 review written)

Ordered 3 doors. Got an email to ask when to delivery. Agreed delivery. Had the day off for it ! Nothing at 3pm so as no telephone number logged on to live chat. Don't worry deliveries can be up to 6pm. 7pm still no delivery ? Emailed company to ask where are my doors which I had paid for ? And agreed a delivery date and had the day off for. Told there are not in stock. We don't know when they will be in stock and we are now refunding you. What a rubbish service. They didn't even have… Read Full Review

Report this review
★☆☆☆☆

“AVOID should be rated in minus”

Written on: 02/09/2017 by RolandFarrell (1 review written)

I would rate this company -100 if I had to. Extremely frustrating customer service experience. I placed 2 orders without checking reviews. order : 1) due to be delivered on a Wednesday but probably will be delivered today (Thursday) 2) ordered due to be delivered also on Wednesday, paid extra for next day delivery. Order was received it turns out they delivered the wrong item. No one responses on online chat, extremely frustrated. DO NOT USE IF YOU HAVE A HOUSE BEING MADE AND NEED SUPPLIES… Read Full Review

Report this review
★☆☆☆☆

“Dreadful Company Poor Service- AVOID”

Written on: 29/08/2017 by RogerMarkM (1 review written)

Ordered 3 Velux windows with flashings for my kitchen. Although website said nexct day delivery had to wait fortnight for delivery dierect from Velux. when I queried their promise they didn't even apologise. Delayed my project. I needed to return the flashing kits as I had ordered plain tile when I should have ordered concrete for double Roman tiles ! Website not very helpful in choosing right flashing kits.When realising the error I ordered the correc t kits only to be disappointed to note… Read Full Review

Report this review
★☆☆☆☆

“Dreadful shower of”

Written on: 17/08/2017 by ucBlair258 (1 review written)

Cheap, agreed but until something goes wrong. One part id ordered was missing a rubber seal, so useless. Tried to return, but the webchat agents are a complete shower. Forget returns, not wasting a second more of my time. DO NOT BUY FROM… Read Full Review

Report this review
★☆☆☆☆

“They don't bother”

Written on: 13/08/2017

Tried to order an item which was shown as "in stock". Shortly after my order it was shown as dispatched from BSO. After a week still nothing arrived. When contacting BSO they just replied we will investigate where the item is and will get back to you. Another week passed and nothing happened and I asked again BSO where the item is. Same answer we will investigate and get back to you as soon as possible. And again nothing happened and no information at all from BSO. After waiting another week I… Read Full Review

Report this review
★☆☆☆☆

“Worst shopping experience no communication ”

Written on: 06/08/2017 by 281Patterson (1 review written)

Please can you call me Private mailed Emailed Even tried your live chat 1900 on stuff over 2 weeks ago still not got this When messaging you contact me back now and again with no info Are you a real company Can you let me know what's happening I need this stuff Shower taps for the customer To Finnish the job The customer has been staying in a hotel for a week at my expense PLEASE help and communicate Can't find your phone number any where Will I contact PayPal… Read Full Review

Report this review
★☆☆☆☆

“unrealistic delivery promises”

Written on: 27/07/2017 by mrangry2016 (1 review written)

please do not use this company if you want your goods delivered complete or indeed within a respectable time frame. Customer services are not at all helpful and the promises they give are just to keep you from cancelling. the delivery dates are false and the time and frustration just trying to get a complete order outway any savings and end up costing you the customer time and money. As for the live chat link , that doesn't even conect just making it even more frustrating. DO NOT USE UNDER ANY… Read Full Review

Report this review
★☆☆☆☆

“Check your order before the driver leaves”

Written on: 06/07/2017 by Houghton291 (1 review written)

Received an ideal standards bath and bath panel on 28-6-17. Fortunately, the plumber was here at the time of delivery, as he noticed there were no legs supplied. The driver apologised and went back to the van and handed the plumber a package. 3-7-17, Once the bath was upstairs and ready to install, the plumber noted that the adjustable feet and screws were not supplied!!! I rang customer services (cs) to be told to use the contact us link on the website where could send pictures. The same day… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS SUPPLIER.”

Written on: 25/04/2017 by svlpacker (4 reviews written)

I ordered a kitchen tap from them, which the website would be 3-5 working days delivery. After 4 working days I contacted them as I hadn't received any notification confirming the delivery date. After holding on the phone for ages I finally got through to a chap in customer service. I explained that the kitchen fitter was coming to fit the tap in 7 days time, and I was getting anxious that it wouldn't be delivered in time. He said he would check and ring me back later that day-he never rang… Read Full Review

Report this review
★☆☆☆☆

“UNRELIABLE AND MESSY ! ”

Written on: 16/04/2017 by Jamesc432 (1 review written)

The most UNRELIABLE company that I have ever worked in the past. I run GBL studios and other hospitality business. We have bought a lot of material for several months with BSO and they were ALWAYS LATE WITH EVERY SINGLE DELIVERY. The managers and people that work in the office do not care about it and they are completely mess ! Many times I explained to them that I had 7x builder in the site doing nothing because the material didn't turn up and the only thing i got was "apologies , excuses… Read Full Review

Report this review
★☆☆☆☆

“STAY CLEAR OF THIS LOT.....”

Written on: 14/04/2017

I was over charged on my order. Rang and emailed countless times. The mistake was acknowledged and I was repeatedly promised a refund. NOTHING. Now in the hands of the credit card disputes team… Read Full Review

Report this review
★☆☆☆☆

“Simply awful AVOID!”

Written on: 15/03/2017 by jonereview (1 review written)

Another poor review for BSO. If I could have left a minus mark I would have!! I should have known better than order from this shonky organisation simply from how clunky their website is!! If you do go ahead and order from these clowns pray that they have what you want and can deliver it. If there are any issues with your order then prepare yourself to be frustrated like you have never been frustrated before! The so called customer service team appear to be staffed by by a group of… Read Full Review

Report this review
★☆☆☆☆

“CLOWNS. AVOID”

Written on: 08/03/2017 by Smith335 (1 review written)

DISASTER The order was confirmed followed with a delivery date. However a further emailed was received when delivery did not take place with a story the manufacturers had a batch of faulty product. The product was upgraded ( supposedly ) at no extra cost and a new delivery date. You guessed it! The del8very didn't arrive. When o called to see wgere tge delivery was BSO computer system went down. AVOID AT ALL COSTS… Read Full Review

Report this review
★☆☆☆☆

“Horrendous experience”

Written on: 24/02/2017 by RippedoffbyBSO (1 review written)

I live in a block with a full time concierge porter and was also at home, but my item was not delivered on the date specified (a Friday). I also received no email or text confirming that the delivery was going ahead, which is normal procedure. I emailed the support team the following Monday and Tuesday to find out what was happening and received no response. After repeated phone calls over several weeks, I was given some bull story that the company tried to deliver, failed, and left a… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 07/02/2017 by Williamsga298 (1 review written)

I would strongly advise ordering anything from this company. They are completely inefficient snd unprofessional. A query regarding the specs of two toilets still remains unanswered - five days since it was raised. I was still awaiting delivery confirmation for an order placed on Friday 2 Feb. The reply was that it was no longer available despite having talked to a member of their sales team on Thursday. They claim to have sent an email to this effect that same day which was not received… Read Full Review

Rippedoffbybso's Comment

Written on: 24/02/2017

Similar story

Horrendous experience, do not order from them.

I live in a block with a full time concierge porter and was also at home, but my item was not delivered on the date specified (a Friday).

I also received no email or text confirming that the delivery was going ahead, which is normal procedure.

I emailed the support team the following Monday and Tuesday to find out what was happening and received no response.

After repeated phone calls over several weeks, I was given some bull story that the company tried to deliver, failed, and left a card. There are no outdoor letter boxes in which to leave a card in this building, the only way to leave a card is to gain entrance by speaking to the porter. Even the postman has to deliver mail to the porter. Obviously if the delivery company genuinely spoke to the porter they would then leave the item with him.

According to this bull story, the delivery company - despite having had no contact with me - then attempted a second delivery which also failed (somehow missing the porter yet again!!), so the item was returned to the depot and the sender and a £50 failed delivery fee was applied.

It is my belief this item was out of stock, there was no delivery, and the company simply charged me £50. This is probably their main source of income. Certainly with their post sale customer service they will never enjoy repeat custom.

Beware this company, do not order with them. If anything goes wrong, if an item is not delivered or faulty or if you would like to amend your order you will receive zero customer support.

I will be taking this up with trading standards. If other customers would like to join me so we can bring a class action please post a message.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Wrong item sent”

Written on: 24/01/2017 by Lettiep30 (1 review written)

Ordered 2 pallets of bricks and no problems. Re ordered another pallet and wrong brick was sent. we are now over two and problem has still not be rectified. I have spent many phone call and many e mail trying to sort this problem out. NO one ever calls you back only dealt with by e mail. TERRRIBLE customer service. WILL NEVER ISE THEM AGAIN. had a real impact on our small business… Read Full Review

Report this review
★☆☆☆☆

“BEWARE OF THEIR DECEIT”

Written on: 21/01/2017 by PaxtonChase (1 review written)

I ordered expensive tiles however they delivered cheap tiles and I contacted them immediately to say that the tiles needed to be replaced or returned and a refund made which they agreed to. I sent them photographs of the wrong items delivered and now they say they never sent thse tiles and the correct ones were delivered and will not give a refund or change them. I am contacting the ombudsman… Read Full Review

Report this review
★☆☆☆☆

“Avoid! Send faulty goods, awful customer service!”

Written on: 29/11/2016 by Sean1102 (1 review written)

Where do I start with BSO!! What an awful company and awful people. They have so many bad reviews and wished I checked before ordering. I ordered an exterior door and arrived in good time. The door had no packaging and was faulty with chips down the right hand side. I sent an RMA request online. It took over a week for them to get back to me then they said I had 10 days to return the item back to them. I did this in the time then received an email stating they could not process my refund due… Read Full Review

Report this review
★☆☆☆☆

“Awful Awful Awful”

Written on: 23/11/2016

DONT DO IT! Please do not order from this company. I wish now I had taken heed from other peoples warnings but thought the average star rating looked ok and the price was reasonable so went ahead and purchased a new shower tray. I wish now I had paid a few more pounds and used a reputable company. 1st off they do not use the correct photos for the goods on sale on the website. I ordered what I thought was a non slip tray as per the photo however i've now discovered the images aren't accurate… Read Full Review

Sean1102's Comment

Written on: 29/11/2016

I couldn't agree more with this review! Simply awful company. Got sent a faulty good and they wouldn't refund me but then when on to revert the blame to me. Incredible!!

AVOID AT ALL COSTS!!

Reply to this comment
Report this review Read 1 Comment
overview