Servicing Stop Ltd Reviews - www.servicingstop.co.uk

River Front, Middlesex, London, EN1 3TF
★★★★☆
3.7 / 5
2402
74.7% of users recommend this
  • Value For Money

Description (provided by business)

Since being founded in 2008, Servicing Stop has been revolutionising the way we get our cars serviced, with the sole intention of making the experience better for the customer. When you book your car service with Servicing Stop, you’re booking with the UK’s most convenient car service provider. With a unique system that includes FREE collection and delivery from any location you choose, before and after the service;all our car services come with a 12-month parts and labour guarantee, offering unrivalled peace of mind until it’s time for your next service. With an enormous network of over 1500 garages nationwide, Servicing Stop makes car servicing easy with no hassle, and no fuss. Don’t delay, book today!
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Servicing Stop Ltd - www.servicingstop.co.uk
Servicing Stop Ltd - www.servicingstop.co.uk
Servicing Stop Ltd - www.servicingstop.co.uk

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Latest Reviews

“AVOID”

Written on: 27/03/2017 by AC09 (1 review written)

The price looks attractive but beware of hidden extras. I paid for a full service and MOT. I was told my 3yr old car had failed it's MOT, however when I phoned the garage direct I was told the car was only halfway through the service. The MOT was done before they serviced the car, so what it failed on should have been picked up in the service had they bothered to do the job in the correct order. Poor customer service. Waiting on hold for over 30minutes then when I was told someone would phone… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

Thanks for getting in touch. We'd like to look into this further. Please email your reference number and a member of our team will be in touch.

Best Regards
Dean

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“A promising start but very expensive second time around”

Written on: 25/03/2017 by lvMoore15 (1 review written)

I cannot fault the convenience of the service and the Garages turned up promptly with cars returned on time. The first time I used the service was for a general service and no complaints. Possibly a bit more expensive than normal but generally OK. I had the car MOT'd in October last year and there seemed to be a push to keep adding on extra work that wasn't vital. I had the car serviced this March and again I couldn't fault the convenience but there was continual hard sell of work " needed to… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

Thank you for getting in touch.

All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed.

However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us or email.

Best Regards,

Dean

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“Car service”

Written on: 21/03/2017 by UnhappyJanuary (1 review written)

I searched for a servicing quote for my 2 cars found your website what caught my eye was that your company was on DD. The booking process was fine car puck up and drop were excellent. I was very disappointed with the call from your operator who informed me that there was work that was required on both my cars some of which I carried out as it was made clear that it was needed. The second car I was told serious work was needed for an oil leak and water in the break fluid needed changing at a… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

Thanks for getting in touch.

Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK.

We also offer additional advisory services, which the customer is free to accept or decline.

We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email.

Best Regards

Dean

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Aja155's Response to UnhappyJanuary's Review

Written on: 23/03/2017

Details differ from me but tactics sound awfully familiar. My advice to potential new customers would be to use a proper dealer direct because ultimately you'll probably pay similar in total charges and actually know whats going on with your car.

Even Head of Customer services Rajiv Kapoor fails to respond in a timely manner to a very fair and detailed account of the experience, but perhaps he's too busy dealing with a backlog of complaints?

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“Total rip off and left me being towed 3weeks later!”

Written on: 20/03/2017 by AHLang (1 review written)

Failed to listen to my request to call me later in the day with diagnostics as I was working nights. Failed to inform me my fan belt was about worn off which has resulted in me breaking down and having to be towed to get replaced. Failed to tell me I have a oil leak from my turbo pipe which needs immediate attention now. Charged me about double the price for the work carried out compared to another garage. The chap who called me to say what needed fixing couldn't get the price right.. first it… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

We're very keen to investigate this.

Please get in touch with us by phone or email.

Best Regards

Dean

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“Never Even Turned Up!!”

Written on: 20/03/2017 by JairMcDonough (1 review written)

Car was booked in for a service a week in advance. Got an email confirming the booking and letting us know which garage would be doing it. Although we live on the outskirts of a city the garage was actually a 50 mile round trip away. As they are driving your car and using your fuel this is something to bear in mind if you are thinking of using Servicing Stop. I waited in by my phone until half an hour after the notified collection time (which was an hour slot) before ringing their customer… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

Thanks for your feedback.

We are sorry you were not satisfied during your recent booking with us. We have noted your comments and we will use all feedback to continually improve our operations.

If you wish to be contacted, please get in touch by phone or email.

Best Regards

Dean

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“Excellent no hassle service”

Written on: 20/03/2017 by Sunnydays51 (1 review written)

Very easy service from start to finish.Prices were very reasonable & comparable with garages that I would have had to driven to myself. Booking was straight forward, they kept in touch to let me me know exactly when they would be collecting the car, what needed doing & when it would be returned. The guys who collected the car were friendly & polite. Easy online payment. I will definitely use them again… Read Full Review

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“Expensive”

Written on: 19/03/2017 by Lexie28 (1 review written)

I love the idea of a pick up from the house and the service was done quickly. However, the bill was far more than I expected so I am very unsure about using them again… Read Full Review

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“Rip Off Merchants Pressure selling”

Written on: 17/03/2017 by Reillyef291 (1 review written)

Quoted £106 to service my wife's car they rang her and led her to believe that essential servicing work was needed and she was worried so agreed to £200 worth of extra servicing work including £60 to replace antifreeze which had only recently been done. I rang the garage who actually carried out the service and they could not believe how much servicing stop had charged. I complained to Servicing stop and was promised a phone call back within an hour this did not happen. rang the next day… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

Thanks for getting in touch.

We’re sorry to hear you were not satisfied following your recent car service with us.

All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed.

However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you get in contact with us by phone or email.

Best Regards,

Dean

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“Won't use again”

Written on: 17/03/2017 by Jermained1968 (1 review written)

Started promisingly, finishes up pretty costly. Difficulty paying, had to make numerous phone calls, on hold for 5 minutes the first time, answered quickly twice, then on hold for over 10 minutes on the last call. Told I needed to call the bank, number I was given was very dubious. My own bank called me from their fraud department. I actually think there was just an error in the number I was given, but it doesn't sit well all the same. People friendly enough but I won't go through this hassle… Read Full Review

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“A very easy process”

Written on: 16/03/2017 by 37Craig (1 review written)

I booked online and had a date for the following week. The garage cancelled but I received a phone call to re-book. Car was collected and MOT carried out in good time the following week. Local friendly staff. (-: I was in no rush as the MOT would not run out for a couple of weeks but if you were in a hurry then a cancellation could be frustrating… Read Full Review

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“Service”

Written on: 16/03/2017 by carljohnson1963 (1 review written)

The overall service I recieved was absoulutely brilliant and the price you could not go wrong. My wife had a full service and Mot which came to under £180.00. You could not get that in any garage. My only problem to date was when I tried to pay the server was down but did not tell me this and I had to go to the bank to sort, lucky I was of that day othwise I could not pay as I don't have Internet banking. Next I have not recieved the service sheet they should give you… Read Full Review

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“Appalling”

Written on: 16/03/2017 by PaitynHolman (1 review written)

If I could have given zero stars, then I would have. I booked my MOT for the 14th March on 5th March. I confirmed my booking as requested and then heard nothing. On the 13th I emailed them to find out what was happening. They rang me and said there were no drivers available but I could rebook it for 17th, which I did. I then didn't hear anything again until 16th when they called again and said I could take my car in for the MOT but that there were no drivers available to pick it up. The… Read Full Review

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By Servicingstop

Written on: 28/03/2017

Dear Customer,

We'd like to apologise for this.

Please send us your registration or reference number and we can investigate.

Best Regards

Dean

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“FALSE INFORMATION AND MORE”

Written on: 16/03/2017 by 470Wilson (1 review written)

I needed a new exhaust, so I saw the advert for Servicestop: price looked great..it looked a good deal.So,I made an appointment to have my car picked up. I took time off work, waited in from 8 till 10 . no-one showed up.I rang the garage who said there was problem but they would arrive sometime. I enquired about the price and they said there was no way I could get a new exhaust at the price published on the Servicestop site.They suggested that maybe I didnt need a new exhaust and they would… Read Full Review

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By Servicingstop

Written on: 16/03/2017

Dear Customer,

We're sorry to hear that your recent booking with us did not match the high standards we expect.

Please send your registration or reference number to us and a member of our team will be in touch.

Best Regards

Dean
Servicing Stop

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“Poor service, zero customer service ”

Written on: 15/03/2017 by Monaghanxa413 (1 review written)

Booked 8-9am pick up for my car to have a service, turned up at 10am, no apology or explanation as to why they were so late. Phoned customer service, (expect to be on hold for at least 5 mins every time you ring) once again no apology or explanation but appeared to shift blame to garage. No communication all day until I get a text about 1630 hrs telling me I need to make a payment or they won't release my car! Payment made (they charge you for using credit and/or debit card even though you… Read Full Review

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By Servicingstop

Written on: 16/03/2017

Dear Customer,

We're sorry to hear about your experience following your recent booking with us.

Please send your registration or reference number to us and a member of our team will be in touch as soon as possible.

Best Regards

Dean
Servicing Stop

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“Convenient”

Written on: 14/03/2017

Very convenient and cannot fault service stop. However in my case the costs of repair were high, which didn't mind paying for convenience, however would have saved money going elsewhere… Read Full Review

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“Great Service”

Written on: 11/03/2017 by RGoll (1 review written)

I used this for both family cars, 1 year old Mercedes. There was an initial issue in that one was not picked up, but it seemed to be a genuine mistake, and the local gsrage had the wrong number to call us. Once that was sorted, they recommended an interim rather than full service to align to Mercedes schedule. Both fine with no fuss ( and no frills such as car valet) but£200 less than the dealer. Will use again… Read Full Review

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“Just run away from Servicingstop”

Written on: 11/03/2017 by Zaireh451 (1 review written)

Beware of damages to you car Beware of pressure selling at the end Beware of worst customer service the world. Beware of complete frustration to an extend of blaming the moment you choose servicing stop for servicing your car All happened to me and at the they made me a liar as well!!!! They overcharged me £200 for Break fluid change and engine flush. Damaged my car and I have to pay another £500 to fix that. And when I complained about it they made me a liar saying that all these damages… Read Full Review

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By Servicingstop

Written on: 16/03/2017

Dear Customer,

We're sorry to hear that your recent booking with us did not match the high standards we expect.

If you would like to be contacted regarding our booking please don't hesitate to contact us by phone or email.

Best Regards

Dean

Servicing Stop

Customer Care Centre
Monday-Friday 8am - 9pm.
Saturday 9am - 6pm.
Sunday 10am - 6pm.

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“Convenience, fast, but repairs expensive”

Written on: 11/03/2017 by Jaylin466 (1 review written)

Let's get the niggles out Th way; collection of vehicle at 7am NOT 8am. Far too early. Had to chase them for the vehicle to be returned. Expected at 6pm, but ended up being 7pm. If you are going to stipulate times, then stick to them. This caused disruption. Ok, car was serviced. I trust they used the right parts etc. The car needed repairs. MASSIVELY over priced. Brake fluid £90(??!!) brakes £120, cam belt and water pump £450... Blimey....... Near side driver boots £200! The who part can… Read Full Review

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“Done in a day”

Written on: 10/03/2017 by 392Bateman (1 review written)

Very easy to book. Collection from my home address when I was at work and car returned in the evening (my wife was around to handover the keys). Service carried out and annoying 'service' nag light on the dashboard was turned off. I did a service two years ago with Service Stop and same service was provided, albeit from a company car park. They gave list of items which need to be addressed, but there was no pressure to spend additional money to resolve anything they flagged up. Anything to be… Read Full Review

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“Looks cheap, but will cost you a lot - avoid ”

Written on: 09/03/2017 by vlad-vlad (1 review written)

I did use it 3 times and every time it was getting worse and worse. It looks cheap and convenient from first impression, but it is highly expensive at the end. Example (combined from 3 times): MOT + full service. MOT 24£ - which they did ok, but after MOT they claimed that coolant 'has changed colour' and would be good to replace it. Breaking fluid 'has water in it' - needs replacement. And 'we already put a good oil ' even I did ask them not to do any service if MOT fails. There were other… Read Full Review

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By Servicingstop

Written on: 16/03/2017

Dear Customer,

Thanks for getting in touch with us about the unsatisfactory experience during your recent car service.

We always aim for the highest possible standards, and if we're falling short of these for any reason, we want to know about it.

Our Customer Care team would very much like to look into this further. If you can send some contact details or your registration number to us, we can investigate what happened.

Best Regards

Dean
Servicing Stop

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servicingstop.co.uk