Linens Limited Reviews - www.linenslimited.co.uk

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Latest Reviews

★☆☆☆☆

“One star is one star too many”

Written on: 13/04/2015 by ChristineLawrence367 (1 review written)

Received wrongly sized goods after following their link on Google. They then deny having such on the web . Despite having a printout of the Google search page this apparently counts for nothing. Not allowed to speak to a manager, not allowed to call in, just pleased that I only spent £11-80, that's the price I have paid to learn not to deal with this company… Read Full Review

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★☆☆☆☆

“Avoid this shower”

Written on: 08/04/2015

Purchased some towels from this company.When I opened the parcel most of the towels were not in the clear bags. The towels were a branded name. I thought well there will do for the en suite. Washed them once and dried them in the drier. their have now fell apart and were thrown in the bin. I was asked to leave feedback on trust pilot. Well that was a waste of time as linens ltd have asked trust pilot to remove it. From what I can see all negative review get removed. Seriously,don't buy anything… Read Full Review

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★☆☆☆☆

“Unbelievale!!!!”

Written on: 12/03/2015 by Linnyw (1 review written)

I just wish I had had the common sense to read the reviews before touching this company. I have never known anything like it, how on earth do they survive in business. I bought a duvet which I thought was in a 'genuine' sale. What a load of rubbish. I thought I would be kind and repair the seams myself, which I managed after a fashion. First change of bedding and the cottons were streaming from it. We would have ended up suffocated by one great big micofibe ball!!! Trying to get the… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 11/03/2015 by Blah12345 (1 review written)

After writing a 'bad' review on this site regarding my order and the customer service I recicieved over 2 months ago and hearing nothing more from any one , I received a call today and a rep from the company "appolagised" for the bad customer service and in the next sentence had the ordasity to offer me £8 in compensation if I were to remove the comment from this site ...... No thanks, I will keep the late delivered faulty items - along with the unprofessional customer service I received… Read Full Review

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★☆☆☆☆

“Awful customer services”

Written on: 27/02/2015 by Smith170 (1 review written)

Between Linens Limited and the courier company, they managed to deliver the parcel to the wrong address which was acceptable by me as mistakes do happen. However trying to get Linens Limited to resolve the problem was hard work. The staff working in Customer Services are too immature and have no concept of customer service. I found them to be unprofessional. After a couple of weeks of trying to get the parcel redelivered, I asked for my money back but they were not prepared to do so as they… Read Full Review

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★☆☆☆☆

“Faulty product, appalling customer service”

Written on: 21/02/2015 by AlexisTucker487 (1 review written)

I bought a blue bad sheet, what could go wrong?! Well I washed it and put it on my sons brand new bed with his other brand new bedding. That night he had an accident as children sometimes do. The liquid had caused the blue dye to leak all over his brand new bedding and pyjamas. He was mortified! I contacted LL to be told they would not accept a return and to wash it properly. So not only are they accusing me of not doing my washing properly they clearly don;t care that their product is… Read Full Review

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★☆☆☆☆

“Dreadfully shoddy goods and equally shoddy service”

Written on: 21/02/2015 by Jovani486 (1 review written)

I bought towels and bedding from this company on eBay and Amazon. After only a couple of months the bedding fell apart due to dreadful thread on the stitching. The company would do nothing so it went back on a Paypal dispute and they even tried then to say they had not receive a tracked parcel back! Paypal refunded. Not so lucky on Amazon though as neither the seller nor Amazon will do anything about faulty goods after 30 days even though you have longer under consumer law. The towels I… Read Full Review

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★★★☆☆

“Next day delivery ”

Written on: 13/02/2015 by Nannaparker (1 review written)

I ordered on a next day delivery and received my item three days later. I e-mailed them the day after it should of got to me and requested a refund of the difference but got no response back from them. I finally got an e-mail off them when I gave a bad review and actually spoke to someone today about it. They offered to pay me the difference back plus another 3 pounds compensation In total refunding me back 6 pounds which I found was a really good offer UNTIL I was told that I would only be… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 13/02/2015 by AlannaMurray (1 review written)

Absolutely appalling quality. I purchased 3 of these and all 3 are exactly the same. The flannelette is patchy and you can even see the cross stitching in the sheets. I sent an email asking to return the items and was told I had to pay for p&p again to return them, then was asked to pay a 15% restocking fee on top. OUTRAGEOUS :-( steer well clear… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 11/02/2015 by Lally1973 (1 review written)

Having purchased faulty goods from this company, I then had numerous emails via numerous different people. There customer service is terrible, requested replacement but after failed attempts to pick up the faulty item, then the same to deliver the replacement I demanded a refund. The whole episode has taken so long and been a total farce from beginning to end. Do not buy from this company, quality poor and service appalling!!! Wish I had read the reviews beforehand, see no one has a good word… Read Full Review

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★☆☆☆☆

“Shockingly Poor Company”

Written on: 05/02/2015 by MacKenziemn452 (1 review written)

Well for a start, I used to work for this god awful company and all of your reviews are right! They are shocking! The way the work, the way they string you along, cause god forbid they lose out on a single penny! I would recommend to everyone I can, STAY AWAY! Save your money or buy from else where. Not somewhere where you are unable to even go and speak to anyone face to face. Cause you can bet your bottom dollar they will REFUSE to see you if you turn up at the mill. Oh and look out for the… Read Full Review

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★☆☆☆☆

“awful customer service and products”

Written on: 03/02/2015 by 171Preston (1 review written)

Ordered on 3rd January lots of bedding for new bed. Didn't arrive for a few weeks so husband contacted them, they said they would send it all over . Still nothing after another week I emailed several times to finally be told one of the items was out of stock and they cudnt send the other stuff until I agreed to refund or alternative. I quickly accepted refund. Finally yesterday I received linen for bed. Put bedding on bed and lots of marks, rips in bedding. Awful, will never use again or… Read Full Review

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★☆☆☆☆

“This company advertised goods for sale that it did not...”

Written on: 31/01/2015 by Yaelo150 (1 review written)

This company advertised goods for sale that it did not have. They did this on their own website and on the Amazon website. They continued to do this even after they had admitted to customers that they did not have the items in stock and that, in fact, the items had been discontinued. And yet they continued to take payment from unsuspecting customers for the items! Not only that, they marked the items as dispatched! Okay, if you believe someone made a genuine error in failing to update… Read Full Review

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★☆☆☆☆

“Do not use this Company”

Written on: 31/01/2015 by Juniorr203 (1 review written)

Ordered goods from this Company from Amazon. Order date 9 December delivery 26 December never arrived. 12 January replacement supposed to be sent.Guess what that hasn't arrived Learnt today they didn't send it. 15 Emails later No item no refund moreover No truth. What a way to do business. … Read Full Review

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★☆☆☆☆

“WHY DIDNT I READ THE REVIEWS?”

Written on: 30/01/2015 by 132Hooper (1 review written)

Ordered a duvet cover set last Friday late pm on a 'next day' service which I paid extra for. I knew that it would only ship Monday for delivery today Tuesday. Surprise surprise it never arrived, despite me ringing Linens Limited yesterday to ensure it would arrive with me today & to convey the urgency of it. It will probably come tomorrow when I'm back at work!!!! That's if it arrives in the near future. Very annoyed and I really wish I'd read the reviews before buying from this… Read Full Review

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★☆☆☆☆

“Incompetent and unhelpful”

Written on: 29/01/2015

Not only did they send the wrong item but they used a courier who will only call on weekday mornings when I am out, so I'd had to take a day off to receive this delivery. I emailed to say they'd sent the wrong item and to complain about the courier, and asked for a return address and confirmation that on receipt of the item they would refund the cost and reimburse my postage costs. They asked for "the barcode". It took me several emails before they identified which barcode they wanted… Read Full Review

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★☆☆☆☆

“Poor quality producs, rude customer service ”

Written on: 28/01/2015 by 341Bragg (1 review written)

I bought a set of linen from this company and it was a big mistake. The quality of the items is just appalling. I cannot imaging any reputable company producing such bad quality linen. Their return policy is designed to protect them from any returns. If you discover a hole in the middle of your newly bought sheet from Linens Ltd, you won't be able to return the product and won't be reimbursed. I am sure the relevant Ombudsman will have a lot to say about this breach of Sale of Goods act. The… Read Full Review

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Rottidog's Comment

Written on: 25/02/2015

Take them to the small claims court and address the letter before action to the managing director Javed Akbar

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★☆☆☆☆

“Appauling!”

Written on: 28/01/2015

I will never use this company again! Excuse after excuse and promise after promise not kept. When I demanded my money back I was told I could have it once they looked into it. Given that they had promised to do this twice I insisted my money was refunded immediately - we'll see how long that takes and how many more phone calls it needs!… Read Full Review

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★☆☆☆☆

“Dreadful!”

Written on: 21/01/2015 by 142Barton (1 review written)

Having place an order on 3rd Jan for 3 x double duvet sets, 1 x double fitted sheet & 2 x double duvets I received on 9th Jan 3 x double duvet sets, 1 x fitted double sheet and 2 x SINGLE duvets. Although I had paid for and they had taken for doubles. On phoning them I was asked to give the bar codes and send a photo of the singles as though I were the one in the wrong. Having done this I waited and after a couple of days rang to see what was happening to then be told that I had to wait for the… Read Full Review

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★☆☆☆☆

“Poor and unhelpful service”

Written on: 18/01/2015 by JWLeicestershire (1 review written)

Due to late delivery the parcel was left outside for 3 days and got very wet and needed to be returned. Linens Ltd were very unhelpful the service from the courier Hermes was also dreadful. It was clear that no-one was interested in replacing goods quickly so I ordered from another company who delivered in 24 hours. 2 months later and despite many phone calls I am still awaiting a refund. I have been unable to talk to complaints and was told to write in which I have done. I am not surprised… Read Full Review

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