Linens Limited Reviews - www.linenslimited.co.uk

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Latest Reviews

★☆☆☆☆

“Awful - worst company ive every traded with online ”

Written on: 21/02/2016 by Munn32 (1 review written)

Purchased item it arrived badly soiled and button missing. Eventually after loads of emails got them to accept a return. Returned it fully tracked mail - they received it. Then they made every excuse why they can't refund me for weeks. Then said they had refunded me but Amazon had taken my money and put it on hold. Rang Amazon they said no way - the money was still not refunded. They then said wont speak anymore as far as they were concerned they wanted nothing more to do with it. They… Read Full Review

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Rottidog's Comment

Written on: 07/03/2016

Take them to the small claims - my case was decided in 10 minutes when the judge saw the rubbish they had sold me and the way they dealt with it. They are shockers and I believe this site gives the true picture - not the other one they ask for reviews on that cannot be "trusted"!

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★☆☆☆☆

“Liars - AVOID”

Written on: 23/10/2015 by 29Gibbs (1 review written)

I have tried to buy twice from this company. Once via Amazon. They informed Amazon that the order had been dispatched when it had not. A couple of weeks later the order was cancelled when it was too late (I needed the order for a trip) Next time I was not in a hurry, but I was told that the order had been dispatched and would take 8 working days to arrive. Several weeks later I discovered it had not been dispatched and the order was cancelled on the ground that they do not deliver overseas… Read Full Review

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★☆☆☆☆

“Buyer Beware! ”

Written on: 24/08/2015 by emabob32 (1 review written)

Purchased 3rd duvet as loved previous ones. Have 4.5 tog and it stinks! Really bad, looses feathers constantly contrary to description of "quality" cover to prevent this. The stitching also coming undone all within 8 weeks of using! Told faulty returns are to be within 30 days! This is breach of consumer rights, will be contacting trading standards… Read Full Review

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Rottidog's Response to emabob32's Review

Written on: 27/08/2015

Trading Standards will not do anything even with the number of complaints against them so the only thing to do is take them to the small claims court and make a stand - I am!

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Emabob32's reply to Rottidog's Comment

Written on: 28/08/2015

I am shocked at the emails I received from them, never been spoken to like that by so called customer services. Good luck with claim, they deserve to go bankrupt

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Rottidog's reply to Emabob32's Comment

Written on: 07/03/2016

Had my day in court and predictably they didn't turn up and the judge decided in my favour in 10 minutes when he saw the rubbish they sold me. After the case I gave it all to the homeless shelter as they are glad of any donations. The best part was to defend £75 they allegedly racked up a solicitor's bill of £984 and tried to claim costs! Gave the judge a chuckle!

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★☆☆☆☆

“Buyer Beware”

Written on: 22/07/2015 by Vanc24 (1 review written)

Purchased duvet cover and duvet, really poor quality especially the duvet cover, as after being washed once faded badly and unusable as looked 10 years old. The duvet also came unsown and had to be returned. Customer serveice was a nightmare and total unhelpful. It was pain to deal with this mob, they are the worst quality I've every seen… Read Full Review

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★☆☆☆☆

“Not happy!”

Written on: 05/06/2015

I bought a duvet set for my daughter which was supposed to be a white base colour with pink flowers. Instead of white, the duvet was a shade of pink and didn't look nice. I spoke to customer services and then sent them an email with a picture. I could get a refund but I would have to pay for the return myself even though the item I bought was not as advertised! They said the image I saw is for illustration only! If I wanted a pink duvet, I would have bought it! I wanted white! Thank goodness… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 06/05/2015 by 333Morales (1 review written)

I ordered a curtain track from this company. They delivered a damaged track (bent in the middle). It took 18 emails and several phone calls over a period of 10 weeks to get a refund which Linens Limited had agreed to give me within days of the delivery. The trouble was that they would not give the refund until the item had been returned to them. They were responsible for arranging the return delivery but this proved to be too much for their Customer Services team. Customer Service was… Read Full Review

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★☆☆☆☆

“One star is one star too many”

Written on: 13/04/2015 by ChristineLawrence367 (1 review written)

Received wrongly sized goods after following their link on Google. They then deny having such on the web . Despite having a printout of the Google search page this apparently counts for nothing. Not allowed to speak to a manager, not allowed to call in, just pleased that I only spent £11-80, that's the price I have paid to learn not to deal with this company… Read Full Review

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★☆☆☆☆

“Avoid this shower”

Written on: 08/04/2015

Purchased some towels from this company.When I opened the parcel most of the towels were not in the clear bags. The towels were a branded name. I thought well there will do for the en suite. Washed them once and dried them in the drier. their have now fell apart and were thrown in the bin. I was asked to leave feedback on trust pilot. Well that was a waste of time as linens ltd have asked trust pilot to remove it. From what I can see all negative review get removed. Seriously,don't buy anything… Read Full Review

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★☆☆☆☆

“Unbelievale!!!!”

Written on: 12/03/2015 by Linnyw (1 review written)

I just wish I had had the common sense to read the reviews before touching this company. I have never known anything like it, how on earth do they survive in business. I bought a duvet which I thought was in a 'genuine' sale. What a load of rubbish. I thought I would be kind and repair the seams myself, which I managed after a fashion. First change of bedding and the cottons were streaming from it. We would have ended up suffocated by one great big micofibe ball!!! Trying to get the… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 11/03/2015 by Blah12345 (1 review written)

After writing a 'bad' review on this site regarding my order and the customer service I recicieved over 2 months ago and hearing nothing more from any one , I received a call today and a rep from the company "appolagised" for the bad customer service and in the next sentence had the ordasity to offer me £8 in compensation if I were to remove the comment from this site ...... No thanks, I will keep the late delivered faulty items - along with the unprofessional customer service I received… Read Full Review

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★☆☆☆☆

“Awful customer services”

Written on: 27/02/2015 by Smith170 (1 review written)

Between Linens Limited and the courier company, they managed to deliver the parcel to the wrong address which was acceptable by me as mistakes do happen. However trying to get Linens Limited to resolve the problem was hard work. The staff working in Customer Services are too immature and have no concept of customer service. I found them to be unprofessional. After a couple of weeks of trying to get the parcel redelivered, I asked for my money back but they were not prepared to do so as they… Read Full Review

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★☆☆☆☆

“Faulty product, appalling customer service”

Written on: 21/02/2015 by AlexisTucker487 (1 review written)

I bought a blue bad sheet, what could go wrong?! Well I washed it and put it on my sons brand new bed with his other brand new bedding. That night he had an accident as children sometimes do. The liquid had caused the blue dye to leak all over his brand new bedding and pyjamas. He was mortified! I contacted LL to be told they would not accept a return and to wash it properly. So not only are they accusing me of not doing my washing properly they clearly don;t care that their product is… Read Full Review

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★☆☆☆☆

“Dreadfully shoddy goods and equally shoddy service”

Written on: 21/02/2015 by Jovani486 (1 review written)

I bought towels and bedding from this company on eBay and Amazon. After only a couple of months the bedding fell apart due to dreadful thread on the stitching. The company would do nothing so it went back on a Paypal dispute and they even tried then to say they had not receive a tracked parcel back! Paypal refunded. Not so lucky on Amazon though as neither the seller nor Amazon will do anything about faulty goods after 30 days even though you have longer under consumer law. The towels I… Read Full Review

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★★★☆☆

“Next day delivery ”

Written on: 13/02/2015 by Nannaparker (1 review written)

I ordered on a next day delivery and received my item three days later. I e-mailed them the day after it should of got to me and requested a refund of the difference but got no response back from them. I finally got an e-mail off them when I gave a bad review and actually spoke to someone today about it. They offered to pay me the difference back plus another 3 pounds compensation In total refunding me back 6 pounds which I found was a really good offer UNTIL I was told that I would only be… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 13/02/2015 by AlannaMurray (1 review written)

Absolutely appalling quality. I purchased 3 of these and all 3 are exactly the same. The flannelette is patchy and you can even see the cross stitching in the sheets. I sent an email asking to return the items and was told I had to pay for p&p again to return them, then was asked to pay a 15% restocking fee on top. OUTRAGEOUS :-( steer well clear… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 11/02/2015 by Lally1973 (1 review written)

Having purchased faulty goods from this company, I then had numerous emails via numerous different people. There customer service is terrible, requested replacement but after failed attempts to pick up the faulty item, then the same to deliver the replacement I demanded a refund. The whole episode has taken so long and been a total farce from beginning to end. Do not buy from this company, quality poor and service appalling!!! Wish I had read the reviews beforehand, see no one has a good word… Read Full Review

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★☆☆☆☆

“Shockingly Poor Company”

Written on: 05/02/2015 by MacKenziemn452 (1 review written)

Well for a start, I used to work for this god awful company and all of your reviews are right! They are shocking! The way the work, the way they string you along, cause god forbid they lose out on a single penny! I would recommend to everyone I can, STAY AWAY! Save your money or buy from else where. Not somewhere where you are unable to even go and speak to anyone face to face. Cause you can bet your bottom dollar they will REFUSE to see you if you turn up at the mill. Oh and look out for the… Read Full Review

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★☆☆☆☆

“awful customer service and products”

Written on: 03/02/2015 by 171Preston (1 review written)

Ordered on 3rd January lots of bedding for new bed. Didn't arrive for a few weeks so husband contacted them, they said they would send it all over . Still nothing after another week I emailed several times to finally be told one of the items was out of stock and they cudnt send the other stuff until I agreed to refund or alternative. I quickly accepted refund. Finally yesterday I received linen for bed. Put bedding on bed and lots of marks, rips in bedding. Awful, will never use again or… Read Full Review

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★☆☆☆☆

“This company advertised goods for sale that it did not...”

Written on: 31/01/2015 by Yaelo150 (1 review written)

This company advertised goods for sale that it did not have. They did this on their own website and on the Amazon website. They continued to do this even after they had admitted to customers that they did not have the items in stock and that, in fact, the items had been discontinued. And yet they continued to take payment from unsuspecting customers for the items! Not only that, they marked the items as dispatched! Okay, if you believe someone made a genuine error in failing to update… Read Full Review

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★☆☆☆☆

“Do not use this Company”

Written on: 31/01/2015 by Juniorr203 (1 review written)

Ordered goods from this Company from Amazon. Order date 9 December delivery 26 December never arrived. 12 January replacement supposed to be sent.Guess what that hasn't arrived Learnt today they didn't send it. 15 Emails later No item no refund moreover No truth. What a way to do business. … Read Full Review

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