Paul Simon Curtains www.paulsimon.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Not worth the hassle”
Written on: 13/05/2013
I used Paul Simon (Croydon) for the first time in October last year (2012) as they were offering the curtain (made to measure) we wanted at a much cheaper price than many well-known dept stores. In short, the price was the only good thing. The first set of curtains contained holes in the lining and marks on the material and had to be returned. We chased several times to find out when a new set would be expected. Eventually we found out that the material was no longer in stock and that a... (read more)
★☆☆☆☆
“Poor quality, misrepresentation and lack of experience”
Written on: 05/05/2013
I have used Paul Simon a lot in the last 8 to 9 years. Just recently I ordered three pairs of made to measure curtains from Paul Simon Catford branch at a total cost of £1600. The sales person lied about the thickness of the internal linings used in the curtains. I have been oversold associated finishing and the track was not compatible with the curtains. The curtain making is of poor quality and look to have been completed by a beginner or an incompetent unskilled worker. I have... (read more)
★☆☆☆☆
“Poor quality, misrepresentation and lack of experience”
Written on: 05/05/2013
I have used Paul Simon a lot in the last 8 to 9 years. Just recently I ordered three pairs of made to measure curtains from Paul Simon Catford branch at a total cost of £1600. The sales person lied about the thickness of the internal linings used in the curtains. I have been oversold associated finishing and the track was not compatible with the curtains. The curtain making is of poor quality and look to have been completed by a beginner or an incompetent unskilled worker. I have... (read more)
★★★★★
“best Curtains ever had!”
Written on: 02/05/2013
Simply beautiful. Had ordered a pair of curatins from another company online had all the blah blah but didn't deliver a good product at all! Here Paul Simon is extremely well organised, you know what you are getting when paying, the delivery was quick and courteous, the curtains were exactly right for the living room, the material for me is almost the most important when chosing curtains and it is fab! The price is really good for the quality, curtains I would use. I can say the service is... (read more)
★★★★★
“Great customer care, would recommend.”
Written on: 25/04/2013 by Elainebotting (1 review written)
After a recent visit to my local branch in worthing , I was amazed at the way in Which i was served , I find customer care in the UK terrible, no one seems interested in your needs or has any interest in helping you. But in this case I could not have been more pleased, you were interested , patient , helpfull , and had a good knowledge of what you sold! Thank you In this case to Elizabeth , all this just as the store closed!!! I will recommend this store to all of my friends Thank... (read more)
★★★★★
“Great Service In Edmonton ”
Written on: 25/04/2013 by CJ1952 (1 review written)
I needed a new bed as was moving and wanted something bigger, on entrance to Paul Simon Edmonton the staff were friendly and very helpful, the advisor who i think is in charge of beds took me upstairs and went through all questions about how we sleep and if we have any back injurys etc which was really helpful as apparantly different mattresses work better for different ways that you sleep. He recommended to go with the All Seasons Supreme Bed which is what i got and OMG i have had the best... (read more)
★☆☆☆☆
“STEER CLEAR - DO NO BUY CARPET FROM PAUL SIMON - CROYDON”
Written on: 16/04/2013 by anonunknown (1 review written)
Just under a year ago I bought matching carpet for my hallway, lounge and bedroom. The story is long and extremely unpleasant, as are the staff that I have had the misfortune of dealing with at Paul Simon. Especially Customer Services. Now to add insult to injury I am finding that the carpet that I bought just under a year ago is showing signs of severe wear. (My previous carpet from Allders was 11 years old before it started showing the same type of wear) A little suprising as I work... (read more)
★★★★★
“THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!”
Written on: 12/04/2013
All i can say is that you have never entered the Paul Simon worcester store! The manager and staff are the most helpful and kind retailers around. Like he above person i had a problem with my curtains ,but the issue was resolved straight away! Its so easy to moan and complain,but when you have great service you forget any problems! Well done to the worcester store,and what still always puts a smile on my face is the manager! (read more)
★☆☆☆☆
“Competitive prices coupled with atrocious service”
Written on: 28/03/2013 by robtrigwell (1 review written)
I will try to précis my dealings with this supplier so as not to bore the reader. Suffice to say that I ordered a carpet on the 8th January 2013 and it still has not been fitted. I should add, to be fair, that until 25th February we were away from home but on return I contacted [name removed] to arrange fitting. This was to be done on 8th March. I still await the momentous event and the latest prediction is 4th Aprill. What a bunch of uninspiring amateurs this lot are. I have so far spoken... (read more)
★☆☆☆☆
“Ordered a bed chest of drawers and a wardrobe, bed was...”
Written on: 16/03/2013
Ordered a bed chest of drawers and a wardrobe, bed was delivered with black scuff mark on it mattress had hole in it, two days later chest and wardrobe delivered incomplete and damaged chest had wrong screws couldnt fit handles screws too small, wardrobe had only screws for one handle, and interior of both doors scratches on them. DO NOT BUY FROM THIS STORE IN WATFORD if you want stress then go there we are still waiting one week on we have agreed to except replacement mattress, but we have... (read more)
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Showing 1 - 10 of 62 Reviews
★☆☆☆☆
“RACIST AND ABUSIVE STAFF”
Written on: 13/03/2013
Dont go near this company..the staff are racist and abusive and have no customer service what so ever. Wouldn't use them again and I wish I hadn't this time (read more)
Janetclements's Comment
Written on: 26/03/2013
Well I seem to be among the myriad of people with complaints. I ordered two single electrical adjustable beds with fitted headboard. What a mistake. The staff do not know about the products they sell. When the bed and headboard arrive it proves to be a physical impossibility to fit the headboard to the bed. Replacement headboards ordered and received, and yes guess what they cant fit either. I am now on a third order which was expected this week, and yes, they are not delivering. I might get my order next week if I am lucky. So now I am writing to the Directors of the company for those who need names.. For the rest of you, don't buy at Paul Simon
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★★★★★
“Excellent Service at Chemsford”
Written on: 13/03/2013
Cannot fault the service at initial ordering, curtains were back within 12 days and are perfect. They are in fact made from the same material I sampled from M and S yet so much cheaper. (read more)
★☆☆☆☆
“Bought carpete and have not stopped regretting!! NEVER...”
Written on: 07/03/2013
The most unpleasent experience ever! Bunch of lyers! I have no good words left. I bought carpete for my house. I gave the dimentions to the shop that I measured myself. My builder told me nbr of steps on my stairs. I trusted the shop assistant who calculated the amount of carpete - she appeared to be 2.2m wrong. He left a huge piece of carpete in my living room for 3 WEEKS while was sorting the stuff out with the store, head office. I had to pay extra for the additional carpete. For over two... (read more)
★☆☆☆☆
“customer service? ha!”
Written on: 27/02/2013
When our electric chair stopped working after less than 2 years we knew it was out of warranty but expected some support from Paul simon in finding someone who could handle the repair. Not a chance. Just gave us the details of their warranty company, who couldn't even be bothered to reply and PS weren't interested in helping. So we are left with expensive but non functioning furniture. So if you are happy to buy furniture which stops working in a short period and don't mind wasting your... (read more)
★☆☆☆☆
“Customer Service Nightmare”
Written on: 05/02/2013 by esfinlay (1 review written)
I placed an order on 6th January for a bed and mattress. Before finalising the order the salesman, [name removed], said it would come as 2 separate orders. I said that was no use as needed the 2 to be delivered on same day as couldn't waste 2 days hanging about from 9 - 6 waiting for deliveries so not to bother would get elsewhere. He was adamant that it wasn't a problem to co-ordinate deliveries to the same day and that I would be contacted to arrange. I then got a phone call from the... (read more)
Twotontess's Response to esfinlay's Review
Written on: 06/04/2013
Poor service from Croydon: I ordered a sofa and 8 cushions (4 to go with my other similar sofa). Two problems. First, the delivery men scraped sofa leaving dirty mark on sofa. Second, only two cushions delivered. Numerous phone calls, obviously me calling them, nobody ever called back. I paid for it all in November and sofa delivered in January and for two months the cushion saga continued. Got sent more - they were SMALLER than the first two (the covers were too small for the inside cushion) so were like bricks. And no piping and badly made. To cut a long story short, and lots of phone calls, photos and visits from someone representing the manufacturing company, and yet more small cushions later, we took the lot back to the Croydon store. The manager (HA more like poorly trained i---t,) said he would take the cushions but we would have to wait for a few days for our money back!! Luckily someone else (maybe an area manager?) had managerial qualities and she toldl the "manager" to refund our money. Still got the dirty mark - I would rather put up with that than do any more business with such a useless bunch of people.
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★☆☆☆☆
“Misleading Customers”
Written on: 24/01/2013 by sethipushpinder
I Purchased a wardrobe from Paul Simons, end of Nov. 2012 for delivery Jan. 2013. I is a four door wardrobe where one side had one shelf and a railing and other got one sheld, railing and few small shelves. I asked sales girl if this is what I will get for the price displayed and she confirmed as yes " This is exactly what you will get". I took picture to show my wife, paid and waited for delivery just to find both side only came with one rail and a shelf. On making a formal complaint,... (read more)
★☆☆☆☆
“Paul Simon Croydon!! Poor/unprofressional/unhelpful...”
Written on: 12/01/2013 by janez (1 review written)
Bought a sofa in this store at a cost of £1700. Waited 6 weeks for delivery, a week before 12 month warranty expired took two seat covers back to store that had disintegrated in the washing machine, assistant was horrified at the state of covers, explained that he had the same sofa. Whilst in the store searched for any cleaning instructions on product, none found, was advised "its down to you, you shouldnt have put them in the washing machine" my reply was "how were they supposed to be... (read more)
★☆☆☆☆
“damaged sofa”
Written on: 09/01/2013 by sk012 (1 review written)
i didnt expect buying a brand new sofa would create such a problem. i bought three sofa's and one of the three was badly damaged and when i contacted the customer service department of Paul Simon, they said they will investigate into the matter. So i decided to go instore to tell them that their sofa was damaged and they said they will send someone but i am still been waiting for someone to have a look at it because the condition of the sofa looks as a second hand! (read more)
★☆☆☆☆
“Disgusting illegal behaviour”
Written on: 06/12/2012 by Crawkins12
Whilst in dispute over the standard of work in fitting - their fitters scrapped our walls running the paintwork and hid it behind a sofa - they initially refused compensation, then attempted to say it was for me to deal with their fitters, and finally they took money from my account without my permission. I expressly told them not to take final payment until the issue was resolved. This is illegal and immoral. (read more)
★★★★★
“Paul Simon Watford store defies negative reviews ”
Written on: 27/11/2012
I do not know which stores the negativerreviews are about but I am shocked to read them as I have experienced the total opposite service. I genuinely feel it must depend on the store, person you speak to and at their own discretion. I recently bought a house and beingon a very tight budgett, needed to get the whole house completely furnished. After shopping around I found all other stores to be varied on price but aggressive on service. I was warmly welcomed and dealt with with by a... (read more)
Disptrin's Comment
Written on: 04/12/2012
Out of 45 reviews, only few of the people got good experience. It's great at least you got value for the money....otherwise they are just guys.
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Dibs1's Comment
Written on: 10/12/2012
I wish these reviews would be left to the customers to review and not the staff which clearly this is
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Showing 11 - 20 of 62 Reviews
★☆☆☆☆
“Worse customer service ever!”
Written on: 05/11/2012
The product that I received from Paul Simon to be fair was of a good quality. However the customer service was absolutely diabolical. Firstly the carpet fitter cancelled on the first Saturday I was promised that it would get fitted. On the second Saturday it was timetabled in, I was informed after 10am after ringing them up to find out where the fitter was that the carpet fitter's van had supposedly broke down. They apologised and arranged for a fitter to come the next day on the Sunday.The... (read more)
Maureen Sawyer's Comment
Written on: 21/11/2012
totally sympathise with you . similar story . wont be dealing with them again
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★☆☆☆☆
“Sofa damaged, was sent out engineer who destroyed it more”
Written on: 27/10/2012
Bought 2 sofas the same. One was not right so it took 3 months for 1 engineer to come out then he totally tore the insides apart and left with the bottom hanging off. It took another 3 or so months to get another engineer out who was disgusted in the repair plus could not put it right. My sofa insides are held together with mainly nails as on the joints there are knots in the wood that have cracked. I also needed new cushions that head office moaned about giving me although I have purchased... (read more)
★☆☆☆☆
“Customer service very very poor. Dont buy from Paul...”
Written on: 18/10/2012 by Orpington
Paul Simon has only been selling carpets for just over a year. They dont know what they are doing and make mistakes. Even curtains are not the same size when they come out the packet. Would never never buy anything from Paul Simon again. No after sales service or support. They just dont answer your letters or calls. Guess will have to take them to court. (read more)
Sdownes's Response to Orpington's Review
Written on: 17/12/2012
17/12/12
How true, I will never buy from this retailer gain, their customer serivce is appalling and their hidden charges dishonest. Wish I'd read this before seeing a carpet Iiked in the Milton Keynes Store, they had someone come out to measure the stairs and landing, he was here all of five minutes and was unable to confirm square metres or pricing, instead he rang me later and gave a total price for the carpet and underlay we bought, but when I did the sums it didn't add up, they offered 'free fitting' which meant we took £35 off their total charge and paid the carpet fitters direct after paying Paul Simon upfront. When the invoice finally came there was an additional charge of £50, £25 of which was a delivery charge that had not been mentioned at any time and more insulting £25 for the 'stairs fitting' charge which we'd already paid the fitter direct for. When I raised it with their head office complaints department I was told these charges were on the posters in-store advertising the so called free fitting and that at no point would it have been relevant to mention these additional charges to me at point of sale...funny that, as they made sure they mentioned that I had to pay the fitter myself. What a poor excuse for hidden charges that they know would send customers straight out to Carpetright, which is where I'll be going next time for sure and I suggest others do the same.
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★☆☆☆☆
“Shocked at their attitude thus far ... Watch this space”
Written on: 10/10/2012 by helpfulcomments
Uncaring, unhelpful, bad language, … Although I currently await Paul Simons … “assessment of issues” by faceless e-mail ... promised within 10 working days from 5th October … So far I am not happy. I also await a call from customer services today ... I would there urge anyone thinking of using Paul Simon to read the many reviews beforehand. I wish I had, I certainly would not have used Paul Simon had I done so. (read more)
Marthaa's Response to helpfulcomments's Review
Written on: 01/02/2013
Fully agree, on their site it states delivery 21 days, I purchased a bed frame and mattress and a sofa mid. Nov 1012 its now 1st Feb 2013 and have only received the bed frame which is still in its box as I am still waiting for the mattress and the sofa. I have to chase it up all the time, they do not phone you back, when they do arrange delivery the sent to the wrong part of the country, they do not accept liability on anything, they take your money and sod the customer!
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★☆☆☆☆
“Awfull website!”
Written on: 30/09/2012 by Damian1973
Haven't even bought anything yet!! I saw a duvet set I liked in the shop but they didn't have required size in stock so thought I could order a set with curtains and throw on the internet.Was prepared to spend over a hundred pounds with them but the website is shockingly awfull.In this day and age if you want my money invest in a website that works for your customers!!!!! (read more)
★☆☆☆☆
“nobody cares at paul simons of slough”
Written on: 22/09/2012 by chashop (1 review written)
purchased double bed miss sold head board to fit the bed!! could not get a refund i was told must spend more money to change order re ordered an other bed told delivery would be two or three weeks no chance still waiting now been told maybe 2oct thats five weeks keep well away from this lot (read more)
★☆☆☆☆
“Rude, Unhelpful, Liars. Cowboy traders.”
Written on: 08/09/2012
Went to buy carpet, hidden cost for free fitting is you need to buy underlay. OK. Then to get the carpet fitted, you must pay extra hidden cost to have old carpet removed and disposed, which is more than the fitting charge. In total, works out 1.5 times the price of the carpet cost. Was told 2 weeks for carpet delivery, and they'd let me know when it arrives, so they can book fitting. Waited 2 weeks, no call, so i called them. Yes they have the carpet. Someone will call later to arrange... (read more)
★☆☆☆☆
“Untrustworthy, rubbish, ”
Written on: 04/09/2012 by Guthriel (1 review written)
Do Not buy from here! We bought a bed only to find that the legs do not fit correctly was unable to get a refund, they just kept on sending parts. They insisted that there was no fault and would not listen just got fed up in the end as the oaf salesperson we discovered was not even putting in requests for the manager to contact us. In the end it was not worth the grief for me getting upset everytime i rang and had to give up as i was getting nowhere. We have ended up with a bed we don't use... (read more)
Mrwonder's Response to Guthriel's Review
Written on: 08/09/2012
Hi could you tell me what model it was
Many thanks
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Displayboy's Response to Guthriel's Review
Written on: 09/09/2012
could you tell me the name of the product you bought
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Displayboy's Response to Guthriel's Review
Written on: 11/09/2012
Could you tell me what bed it was you ordered .?
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Guthriel's Response to Guthriel's Review
Written on: 30/09/2012
The bed make is Napoli, In addition to the above the bed we originally saw in store had the legs attached and the bed we received had detachable legs. We were told that they had changed the design and that there was nothing that we could do about it.
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★☆☆☆☆
“Customer service is zilch when you need a refund.”
Written on: 09/06/2012
Bought 3 curtain poles but needed only 2. Tried to return one and was told has to be within 7 days. Because of the public holidays they agreed to give me a refund if I went there today. Drove a round trip of 25 miles and was told they can't as I do not have the till receipt although I presented my credit card receipt. The lady who originally sold us the 3 poles recognised us but was of no help. I am sure they can easily retrieve the sale slip from their computer system if they tried. Never... (read more)
★☆☆☆☆
“Just a standard four letter word.”
Written on: 27/05/2012
Never buy from this seller...they are ripper, not trust worthy. Customer care is most frustrating.... NEVER NEVER BUY ANYTHING FROM THIS SELLER. THEY ARE JUST RUBBBISH.... (read more)
Guest's Comment
Written on: 06/06/2012
I will never visit this shop again. Customer care is zilch. Trying to return a curtain pole was agony. First it has to be within 7 days of purchase. Because of the public holidays they agreed a refund if I went back today. So I made a round trip of 30 miles to try and get a refund. I did not have a till receipt but have a credit card receipt. The lady who sold us the goods was there but not helpful. What a waste of time. Never again.
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Showing 21 - 30 of 62 Reviews
★☆☆☆☆
“Paul Simon SWINDON. Avoid, mistakes galore with zero...”
Written on: 14/05/2012
After an eternity choosing a sofa and armchair, I finally decided on a praline sofa and armchair and bought it from Paul Simon in Swindon with **** **** the sales advisor. No problems with delivery six weeks later unitl the wrapping came off and I thought that's darker than I remember. Went into the store and realised they had sent me the wrong colour. Spoke to **** who apologised profusely and said the wrong box was ticked and given me jumbo chocolate! Said a manager would call me in the... (read more)
★☆☆☆☆
“Sent wrong item, then having to wait, wait, wait,...”
Written on: 09/05/2012
We ordered a black sofa, and black snuggle chair from the Gillingham store in February 2012, They arrived in April, but the snuggle chair arrived in (brown) spoke to Store who said the manufacturer had made the mistake, and that the chair would have to be made, which could take up to 5 weeks again. 5 weeks later we contacted store only to be told after chasing the Manager all day, that the chair had not been made, and we were to wait a further 5 weeks. Trying to speak to someone in Paul... (read more)
★☆☆☆☆
“GO ELSEWHERE! Useless, unreliable but happy to take...”
Written on: 03/05/2012
I ordered 3 made to measure blinds end of Feb, paid half the total amount, was told it will take 3 weeks, then they tell me the fabric is out of stock and due in end March, I phoned today and they said they still have no clue when the fabric will be available. So I went in store and demanded a refund which they did give me but there was NO apology whatsoever. I am disgusted with the lack of communication and service of Paulsimon and will never use or recommend them again. (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 07/04/2012
I ordered sofas on 27 December 2011 from the Paul Simon Orpington store. I was promised a 6 week delivery and after 8 weeks the sofas were delivered - the only problem they were the wrong size, colour and make! I have since been trying to organise getting the right sofas delivered - Paul Simon have excepted responsibility but after 4 months I still have no sofas. Do yourself a favour and shop somewhere else. After four months of complaining no one at Paul Simon is listening!! Don't waste... (read more)
Guest's Comment
Written on: 27/04/2012
I purchased some curtains a few months ago when they were hung up at home they looked terrible threads hanging off everywhere, hems not stictched, thin just horrible and did not look like the ones that were hanging in the store. I returned them only 6 days out of the 28 days warranty and they said they had flaws not faults? and would not refund. I then went through to customer service email and had such stupid replies they do not have any customer care skills or curtain making skills it would seem! Ready made as they put it
Ready made curtains are mass produced from large bolts of cloth and it is not possible for each pair of curtains to be individually inspected which will always result in a certain amount of loose threads and minor imperfections which, nevertheless, can be easily rectified and cannot be considered as a manufacturing defect One of the reasons that made to measure curtains are so much more expensive is due to the fact that much of the finishing touches are done by hand
So you can expect faulty goods from them becauses they are ready made!!!!!
Anyway have now been in contact with Trading Standards and have written directly in with my complaint and will be going to watch dog with all the emails and the curtains.
Terrible curtains terrible service - never buy from them again and will not leave it until I get a refund!!!
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★☆☆☆☆
“do the bosses at paul simon listen. Apparently not”
Written on: 29/03/2012
bought 4 venition blinds, put them up and found 2 were bent. Phoned shop and they said bring them in, which we did. Immediately we were surrounded by three staff and tried to show them said blinds. The assistant manager said she could not see that they were bent so of course the other staff members said they could not either. We put one panel on the desk so they could see it WAS turned up, no joy. We asked if we could have 2 replacements told no as there was no packaging, apparently a... (read more)
★★★★☆
“Can't wait for my beautiful curtains!”
Written on: 29/03/2012
Popped into the Paul Simon Orpington branch at the weekend to look for some new curtains for my bedroom. I went upstairs to the curtain department not really knowing what sort of curtains I wanted only that they had to be white. An assistant approached me and asked if I needed any help. I declined and said I wanted to look around but would give her a call if I needed her. There were so many to look at I didn't know where to start. I went over to the lady who had spoken to me earlier and... (read more)
★★★★★
“Lovely team, great help! ”
Written on: 22/03/2012 by PaulieL (1 review written)
I visited the Paul Simon Superstore in Chelmsford and was met by a great team who were helpful and steered me around the store with great warmness and helpfulness. The service was excellent and I would highly recommend anyone to visit the store. Great range, loved the super comfortable laytex mattress!! (read more)
★☆☆☆☆
“Rubbish quality curtains”
Written on: 08/03/2012
Ordered two pairs of made to measure curtains. Empire: Alpine, Velvet. with Thermal linings and weights. What I got was badly made curtains, sewn with nylon thread, blackout linnings, and the material was seconds, and there we no weights in the hems. All I got was fobbed off and told that the area manager from the Empire company had checked the curtains and couldn't find anything wrong with them...I told them I wasn't accepting them, and wanted a refund...Yeah right like they were going... (read more)
★☆☆☆☆
“Go elsewhere, whatever you do, go elsewhere....”
Written on: 16/02/2012 by curtain_shopper
We have had a torrid time with this quite dreadful company. Working within the legal system, I am very familiar with the laws of libel, and so, bearing that in mind, I am completely at ease in saying that this company have a woeful regard for the safety for the visitors to their stores. My son was injured by one of their displays and their whole attitude, from store to head office, was one of abandonment of their responsibility to the potential hazards within their store. Awful. We should... (read more)
★☆☆☆☆
“Customer Service”
Written on: 14/02/2012 by Katherine2012
They call it customer service but you dont get any. This is the worst company that I have ever ordered from. If you order on line they will not take your call on them lines, you have to email. I ordered a bed and a mattress, the bed came after 25 days the mattress had to be chased, and in the end we have to get the couriers details. The mattress took 40 working days and not 1 email from Paul Simon to update us. I would suggest that you avoid this company at all cost as they are not worth the... (read more)
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Showing 31 - 40 of 62 Reviews
★★★★☆
“Mattress which developed fault after 11 months: replaced”
Written on: 14/02/2012
We bought a A Comfortex memory foam mattress from the Norwich Branch just over a year ago. The memory foam appeared to "lose its memory" after 11 months of use! We called at the Norwich Branch to explain and the staff were very helpful: asked us to take photos of the mattress and email to them. It was decided from the photos alone that there was a fault and they would arrange for it to be replaced. We were kept informed of the status of the replacement and have now taken delivery of a brand... (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 03/02/2012
We bought a bed in in Paul Simon around six months ago and it was the most expensive bed we have ever bought, a Sealy Enchantment superking. It soon developed indents where we lay something we had never experienced in any bed we had before. They accepted it was faulty and offered a replacement. We wanted a refund but they flatly refused even after a letter to the Managing Director. We reluctantly accepted a replacement which took 8 weeks to be delivered and after only one night the idents... (read more)
★☆☆☆☆
“worst ever - do not order from these imbeciles”
Written on: 10/11/2011
I arranged a estimator from Paul Simons to measure up and order made to measure curtains. They came within 6 weeks, but the curtains were uneven throughout the house, but the fitter still put them up hoping i would not notice. I was furious, i called up the branch i ordered from and they took 3 weeks in deciding what to do, exactly what THEY should do but completing forgetting that i'm the customer here and paid for MADE TO MEASURE curtains. So the estimator came around to measure up again... (read more)
★☆☆☆☆
“Shocking company”
Written on: 28/09/2011 by TomB2 (1 review written)
The curtais were so thin they almost fell apart when I put them up to the window, also they took 6 weeks to arrive. STAY AWAY! (read more)
★★☆☆☆
“Slow”
Written on: 19/08/2011
Very slow to deliver. If I knew it would take over 2 weeks to get ready made curtains delivered I would have ordered from someone else - it's just not the norm these days to wait so long for an online order. I ordered bedroom curtains from paulsimon.co.uk on the same day as ordering lounge curtains from another website. The lounge curtains came within 3 days, and I'm still waiting for the paul simon curtains after 16 days. (read more)
★★★★☆
“Good experience....”
Written on: 13/08/2011 by bagofspanners (4 reviews written)
Store in Southall/Hayes Generally helpful sales person (Sanjeev). Knowledgeable. Committed to a delivery date that the bed company couldn’t honour but many telephone calls later it the mattress and bed arrived on time. Qualit of Divan looks great and found the service from Silent night mattress amazing. I was kept informed via phone and text througout the process and knew the exact delivery date a week before and then the approx time slot on the day. Couldnt say the same for the bed... (read more)
★☆☆☆☆
“Terrible customer service, AVOID at all costs”
Written on: 03/08/2011
I firstly had problems in store. Bought some itmes in different colours and specifically asked about returns. I was told it was OK to return so long as they goods were still sealed and I had the receipt. I returned to the store after 10 days and was told they would not refund after 7 days and only offered and I should have read the notice on the desk, but why didn't they tell me when I asked? The second time was online, I ordered a throw on the Sunday, the payment came out of my account on... (read more)
★★★★★
“I Bought a bed from the colchester paul simon store...”
Written on: 19/05/2011
I Bought a bed from the colchester paul simon store (sleepezee all seasons ortho). I Found the sales person ( Jason) very helpful. Hed had very good knowledge of his products and was not too pushy like some staff in other shops like dreams. I was called 2 days later to book in my delivery and my new bed was delivered within the 3 weeks quoted. Very happy with my purchase. Highly recomended. (read more)
★☆☆☆☆
“I have ordered and paid Paul Simon Croydon over...”
Written on: 19/05/2011 by Croydon customer (1 review written)
I have ordered and paid Paul Simon Croydon over £2,000!
I now wish I spent triple the price at John Lewis. Paul Simon is the worst shop I have experienced in my life. All staff are rude, aggressive, incompetent and lazy, EXCEPT for one or two people!
I spent nearly £800 on curtains, waited more than 6 weeks for them to arrive to which they were all wrong!
When confronting the manager Janet, she was very hard and reluctant to believe the orders were incorrect. After a heated discussion with...
(read more)
Guest's Response to Croydon customer's Review
Written on: 26/10/2011
I have had nothing but trouble after purchasing a bed from paul simons.. how did you get on with this, as it looks like this is the route I will be taking.
Thanks!
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★☆☆☆☆
“Shockingly poor customer service. I wouldn't recommend...”
Written on: 05/05/2011 by pompey72 (1 review written)
Shockingly poor customer service. I wouldn't recommend these to my worst enemy.
I ordered a bed 8 weeks ago with an estimated 3 week delivery. We are still waiting...
The store have not made any attempt to contact me in this time, nor returned any of my calls.
When I have been able to speak to them I have received an ever-changing series of excuses and dates. (I have been told "It should be with you this week" on 5 separate occassions).
Also worth noting that the store took FULL payment at...
(read more)
Pompey72's Response to pompey72's Review
Written on: 08/05/2011
....update....9 weeks after order was placed, I have finally managed to get my money back.
Reply to this comment
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Janetclements's Comment
Written on: 26/03/2013
Had similar problems with another store location. I agree and will not go back to them again