Paul Simon Curtains Reviews - www.paulsimon.co.uk

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★★☆☆☆
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Latest Reviews

★★★★★

“Well Done Fareham staff (Park Gate)”

Written on: 26/05/2014 by Heathg456 (1 review written)

Fareham Branch closed today and leading up to closure the store was tremendously busy. It became both a physically demanding job, (moving vast quantities of furniture and soft furnishing) for the staff as well as being in constant demand from the public under extreme circumstances. From my observations, having popped in several times, every single one of the staff worked flat out until the door closed with courtesy and grace. I wish them every success in the future as they were a credit to… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 01/05/2014 by Marquese1956 (1 review written)

I bought a roller blind last week in the Paul Simon store Orpington Way worth only £7.99 for my elderly mother, of which I realised when I got back to her home 1 hour later was too small for her window. This blind wasn't taken out of the box at all. I returned to the shop a couple of hours later asking them to change it for a larger size (of which I would also be paying them an extra £5 for) and they would not change it, as they were in administration and had no means of doing so. How can… Read Full Review

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Displayboy's Comment

Written on: 06/06/2014

You have to understand that it was not paul simon who are saying no exchange or refund it is the administrators Deloitte who dictate this , if our company were still trading exchange would not be an issue

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★☆☆☆☆

“WHERE'S MY MONEY??????????”

Written on: 25/04/2014 by lisalawlorcross (2 reviews written)

I bought curtains on the 20th March online. As they still hadn't arrived by early April I telephoned. A helpful lady told me that they were still waiting for a certain size to come in, we agreed that sending them after the 16th April would be better for all round. Now it's 25th April, still no curtains, I rang the telephone number that was now out of order and I was put through to an operator. The operator tells me that this company is now in liquidation but I can still pick up my curtains from… Read Full Review

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★☆☆☆☆

“Worse ever service, don't waste your money”

Written on: 04/03/2014 by Ch1r2ne (1 review written)

Just a quick overview... I ordered a wardrobe and chest of drawers from their Watford branch. When the furniture arrived, it was damaged and scuffed with splashes all over it. I called then and told them of the problem, they let me know a 3rd party company deals with the furniture and I had to call them about it. The other company was totally unprofessional and did nothing regarding replacing the furniture so I contacted Paul Simon head office. They were just as useless as the 3rd party… Read Full Review

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★☆☆☆☆

“Absolutely Bloody Awful”

Written on: 27/02/2014 by DebraClark (1 review written)

I won't bore you all with the saga of my curtain experience with Paul Simon., just never ever enter into the Harlow branch. The manager ok until things go wrong - you then see the nasty and aggressive side, great customer service NOT. Curtains ordered 2013, disaster from start to finish as curtains made incorrectly, it is now Feb 2104 and after many many attempts to get the curtains right, they have managed finally to do so. Shoddy workmanship, no apology given, dreadful dreadful customer… Read Full Review

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★☆☆☆☆

“Appauling curtains and customer service”

Written on: 17/02/2014

Just took delivery of an order of curtains - they went straight back! The two curtains were different lengths, the horizontal striped pattern in the curtains didn't match and one corner was puckered due to the poor workmanship. When I went back to the shop, there was no apology offered or even any regret of the above. All I got was that "we didn't make them". I am not sure about that but one thing I am sure about is that I am never going back to Paul Simon again… Read Full Review

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★★☆☆☆

“Vinyl fitting disappointing”

Written on: 05/02/2014

We recently had two bathrooms fitted with vinyl flooring via the Wimbledon branch of Paul Simon. The manager in the store was very helpful at the time, but after the vinyl was fitted I did not like the clear silicone which had been put around the edges. I was not at home at the time of the fitting (my husband was, but did not notice what they had used)...so I phoned up the local branch and said I would have preferred white silicone as I'd only ever had white before whenever vinyl has been… Read Full Review

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★☆☆☆☆

“Worst quality in the world!!”

Written on: 22/12/2013

Paid too much for the worst curtain in the world. The quality is so bad!!!! The header is stretching even though I have the correct number of hooks. All I can say is DO NOT BUY curtains from these people!! 1 star is too much for this product. I feel robbed… Read Full Review

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★★★★☆

“Beds, Carpet and Curtains”

Written on: 02/12/2013 by Sunanda (1 review written)

I bought a Millbrook Bed from the Colindale Branch. Excellent Service and after sales service. I have also bought carpet and curtains from the same store. Have received excellent service from the management and staff of the Colindale branch. I would certainly continue shopping at this store for my household requirements. Would also happily recommend it to all my friends and relatives… Read Full Review

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★★★★★

“Great customer service ”

Written on: 30/11/2013 by Hirendoshi (1 review written)

I have recently had new carpet fitted in by them. The price was very competitive and received first class service. I would definitely recommend them to my friends and family. They called me well in advance to inform me the date and time when the fitters would come in. On the day of fitting, I received a call when they were 30 mins away. The fitters were very professional and friendly guys who did a fantastic job. They cleared all the rubbish after the new carpet was put in. The staff at… Read Full Review

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★★★★★

“Wonderful,helpful staff!”

Written on: 23/11/2013

All I can say is what amazing ladies you have in your Swindon and Worcester store! A very big thanks to the advisor for your service and a massive thanks to blare and Karen! These ladies at Worcester made my day so much easier.I had been travelling a 245 mile trip,which could have been more if I would have had to go back to Swindon again to collect items.blare said they had them in Worcester if I wanted to take them from there so I didn't have to add more time on my travels.iYour Worcester… Read Full Review

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★☆☆☆☆

“Paul Simon Curtains review”

Written on: 18/09/2013

Called into the Colindale branch to look at curtains on our way to John Lewis to order carpets for our bedroom and stairs and landing. We didn't even know this lot sold carpets!!. We barely had two minutes to look around, when some silver tongued salesman was all over us like a nasty rash. I walked away while he talked my wife into buying the carpets that we should've got from John Lewis. The bedroom carpet was fitted first, and the pair of clowns who did it, chipped my newly decorated skirting… Read Full Review

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★☆☆☆☆

“ABYSMAL SERVICE”

Written on: 18/09/2013

Went into the Harlow branch to order some new made to measure curtains. Very helful staff, good price for the curtains and they arrived in very good time - much quicker than they told me. However, the curtains were badly made, had dirty marks on the back of one of the pair, the seams were uneven, the fabric had been "puckered" so they were all over the place and they hung badly - in my view too much speed and not enough attention to quality. Contacted the Harlow branch - initially they… Read Full Review

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★☆☆☆☆

“the worst servise”

Written on: 19/08/2013

never buy something from paul simon terrible servises… Read Full Review

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★☆☆☆☆

“Terrible service!! Terrible quality!!”

Written on: 19/08/2013

I got a pair of curtains a month ago and I still don't have the curtains that I wanted from the beginning! , I am so angry with this terrible service! I wasted my money, my time and my patience!!… Read Full Review

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★☆☆☆☆

“cheap labour and lots of lies”

Written on: 30/05/2013

I bought my new carpet from Paul Simon (Wimbledon) the manager was very nice, came to the house the day after we went into the shop.. measured up.. all good.. however the contractors they use are awful.. meant to come at 2pm but arrived at 6pm. 3 men, two of whom couldn't speak any English so communication breakdown straight away. The 3rd man (the so called manager of the other 2) sat in his van for most the time, when he did come into the house he sat in our lounge like he owned the joint!… Read Full Review

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Traceyhoad's Comment

Written on: 07/08/2013

If you paid by credit card contact your credit card provider and claim under section 75 or chargeback. If your credit card provider does not handle your claim to your satisfaction refer your complaint to the Financial Ombudsman Service.

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★★★★★

“great service and quality on custom made curtains”

Written on: 25/05/2013

we have purchased several sets of curtains from paul simon both custom and ready made and have been delighted with both the quality and service .The paul simon express curtain range is outstanding from both a range and colour and of view and the price was better than any of their competitors .we will definitely be back… Read Full Review

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★☆☆☆☆

“My husband and I went to the Paul Simon in purely...”

Written on: 24/05/2013 by Naz1889 (1 review written)

My husband and I went to the Paul Simon in purely way to get made to measure curtains spoke to a lady that said she was the manager she spoke down to us and she also had a very dirty mouth we over heard her say to another employee that you just have to take a look what they are wearing to know they are not going to pay anything at that time the nan at the computer said they are all the same (I was wearing my ħijāb and my husband his prayer hat) ....Paul Simon croydon are racist do what… Read Full Review

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Traceyhoad's Response to Naz1889's Review

Written on: 07/08/2013

If you paid by credit card contact your credit card provider and claim under section 75 or chargeback. If your credit card provider does not handle your claim to your satisfaction refer your complaint to the Financial Ombudsman Service.

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★☆☆☆☆

“Not worth the hassle”

Written on: 13/05/2013

I used Paul Simon (Croydon) for the first time in October last year (2012) as they were offering the curtain (made to measure) we wanted at a much cheaper price than many well-known dept stores. In short, the price was the only good thing. The first set of curtains contained holes in the lining and marks on the material and had to be returned. We chased several times to find out when a new set would be expected. Eventually we found out that the material was no longer in stock and that a… Read Full Review

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Traceyhoad's Comment

Written on: 07/08/2013

If you paid by credit card contact your credit card provider and claim under section 75 or chargeback. If your credit card provider does not handle your claim to your satisfaction refer your complaint to the Financial Ombudsman Service.

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★☆☆☆☆

“Poor quality, misrepresentation and lack of experience”

Written on: 05/05/2013

I have used Paul Simon a lot in the last 8 to 9 years. Just recently I ordered three pairs of made to measure curtains from Paul Simon Catford branch at a total cost of £1600. The sales person lied about the thickness of the internal linings used in the curtains. I have been oversold associated finishing and the track was not compatible with the curtains. The curtain making is of poor quality and look to have been completed by a beginner or an incompetent unskilled worker. I have attempted… Read Full Review

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