Written on: 15/05/2013
I bought and paid for a deal on 9th July 2012 and still haven't received it. Have contacted them and the other company involved and just get ignored. Just getting an automated response asking for me to be patient!!! I've waited nearly a year!!! Oh by the way the other company involved is Antwerp Jewels. Don't touch either. They have done this to lots of people (read more)
Visit kgbdeals.co.ukWritten on: 01/05/2013
It is now 4 months, trying to get a refund, the merchant send dangerous product, promised the cheque would be dispatched 2 weeks ago. I know 'the cheque is in post'. I will be deleteing my account with them as soon as this sorted. Can't give 0 stars (read more)
Visit kgbdeals.co.ukWritten on: 23/04/2013
Took money from my account on 4 feb. No goods ever received. Send 14 complaints. Then the last one said they were closing the matter down. WHY? it has not even been resolved. ANY OTHER COMPANY THAT CONTINUALLY TAKES MONEY FROM HARD WORKING PEOPLE AND DOES NOT GIVE A PRODUCT/SERVICE WOULD BE PENALISED. HOW how on earth is this company able to still trade. I am progressing this as much as i can and will not stop until this company pays me back my money. Disgusting, MUST BE STOPPED. DO NOT USE. (read more)
Visit kgbdeals.co.ukWritten on: 18/04/2013
I booked myself and a friend a mani and pedi at Jayla Love Beauty. On arrival the staff we're very friendly and the salon is really cool. That's as good as it got. We we're supposed to have a glass of wine included and never got it. The treatments we're rushed and my manicure is already chipping just 3 days after having it done. They we're using the nail gel extremely sparingly, didn't do our cuticles or shape out nails properly and the polish was not only thin so you could see the nail... (read more)
Visit kgbdeals.co.ukWritten on: 09/04/2013
I purchased a deal from Country Home and Property Maintenance for two hours gardening and subsequently made three attempts to contact them to arrange a date wihout success so I contacted KGB Deals simply to get help with making contact and not with the intention of initiating a complaint. As a consequence the company tried to contact me via my mobile and my landline answer phone but since I had been experiencing problems with both it was only when I received an e mail cataloguing their... (read more)
Visit kgbdeals.co.ukWritten on: 27/03/2013
i had a terrible experience with one of the merchant company selling their services on kgb but it took ages for me to get a refund they kept on sending me updates either saying things were resolved or that i would need to wait 30 days. after nearly 6 months i have managed to convince them the seller was not going to honour the voucher. i found it very difficult to convince them but got there in the end!!! (read more)
Visit kgbdeals.co.ukWritten on: 27/03/2013
I PURCHASED A VOUCHER FOR A HOTEL END OF LAST YEAR BUT COULD NOT TAKE THE OFFER UNTIL MARCH DUE TO HEALTH REASONS. UNFORTUNATELY THE HOTEL WAS COMPLETELY BOOKED FOR MARCH AND APRIL. I CONTACTED THEIR REPRESENTATIVE IN THE LAKE DISTRICT WHO WAS VERY PLEASANT AND HELPFUL AND OFFERED ME MY MONEY BACK. ON CONTACTING THE CUSTOMER CARE DEPT AGAIN VERY HELPFUL THEY RETURNED MY MONEY. I HAVE USED THEM BEFORE AND BEEN VERY HAPPY AND SHALL CONTINUE TO USE THEM. (read more)
Visit kgbdeals.co.ukWritten on: 26/03/2013
This company tries to entice you in with a cheap price, what they don't tell you is there is an automatic subscription which you cant cancel even when purchasing. Always read the small print and don't get con'd (read more)
Visit kgbdeals.co.ukWritten on: 19/03/2013
I ordered an item on the 17th February 2013. In spite of contact kgb deals twice without any success. I decided that the best way forward was to try and contact the company that I bought the item from directly. Needless to say that company has also a poor record of delivering their items. The item wasn't expensive by any means. (£6.00) But the principle of them taking money and not delivering the goods makes my blood boil. It is no more that fraudulent trading. If someone pays for an item... (read more)
Visit kgbdeals.co.ukWritten on: 18/03/2013
This company are a bunch !"£$%^ I wouldn't trust them as far as I could spit. (read more)
Visit kgbdeals.co.ukWritten on: 15/03/2013
I commenced a booking on first Jan having been told by merchant in Oct 2012 to wait until the NYear to book. No reply after many telephone calls - until 17 Jan when I contacted Customer Services . There is now a whole list of emails and telephone calls and so far no satisfaction. Telephone calls is a waste of time because I don't think there is an answering service - the staff cannot be too busy 24/7.... My History states 'Resolved'when it is NOT. I have turned down other offers because... (read more)
Visit kgbdeals.co.ukWritten on: 15/03/2013
I purchased a deal before Christmas (a photo montage) which was a christmas gift for a special friend. The company 'Artstate.co.uk' said goods ordered before 1 December guaranteed for Christmas delivery. I ordered on 21 November and I am still waiting. Artstate email to say they are now assuming it has gone missing and will need to investigate. I don't believe it was ever sent. Apparently via Royal Mail but with no tracking. I have constantly emailed back and forward to Artstate.co.uk,... (read more)
Visit kgbdeals.co.ukWritten on: 12/03/2013
I purchased a trip voucher for a discounted trip to Las Vegas. The trip was suppose to be discounted but it tribes out it cost more thn booking it online. I will NEVER use KBG Deals again! They won't give me my money back so i just wasted $99 and got nothing in return. Do NOT buy anything from them! (read more)
Visit kgbdeals.co.ukWritten on: 12/03/2013
ordered item for xmas never arrived took ages for refund ,ordered again january item never arrived even though email from kgb said it was on the way got refund end Feb,if I had read these reviews first I would have not even considered ordering from this company READ THE REVIEWS. (read more)
Visit kgbdeals.co.ukWritten on: 11/03/2013
Not recommended used once never get product, company who sell vouchers to fake shops, if you ever check the website of the deal going to the shop website they looks like made in 5 minutes site and usually just registered. Fake nothing to add avoid if you can. Save yourself troubles time and money do not use it. (read more)
Visit kgbdeals.co.ukWritten on: 11/03/2013 by Christabellacarnduff (1 review written)
I bought a holiday for three nights to Rome using KGB. Now my problem isn't with them but its with the travel company Clear Sky which they used to book the holiday with. They scammed a further £98 out of me trying to make it sound like try we're doing me a favour by getting heap flights. I know I have learnt a lesson Nd will always research myself the cost if flights and hotel before buying one of hese deals. But basically they charged me £536 for a deal which KGB we saying would only... (read more)
Visit kgbdeals.co.ukWritten on: 07/03/2013 by Anne_12345
I have purchased a picture print on the 16th Nov 2012 and was hoping it would be here before Xmas as this was a present for my partner, however it did not come and after the new year I had to contact them chasing the order, it took them nearly 3weeks to get back to me and they were keep saying the same thing...sorry blah blah blah we check with the merchant and get back to you.....cut story short today is 6th March 2013 my order still has not arrived!!! I have requested for a manager call... (read more)
Visit kgbdeals.co.ukWritten on: 01/03/2013
ordered a 7"ANDROID tablet for my son for christmas present on 25/11/12 i never recieved it so i had to go out christmas eve to purchase ONE. i have been in touch with the supplier no RESPONSE. all i get back is to say they have recieved my email and some one will be in TOUCH. gave up on that so contacted kgb they said i would hear from them with in 14HRS still NOTHING. has anybody else had this trouble with the deal from BONAREX. need to get the money BACK. (read more)
Visit kgbdeals.co.ukWritten on: 01/03/2013
Ordered 10.1" android tablet through kgb, however voucher code did not work only on the 3rd occasion (about 2-3 weeks after I purchased device). Then paid the tablet and paid the postage fee. That was about 6 days ago and still have not received a letter confirming the receipt of my payment. Tried getting full refund from kgb, they don`t care. Just keep saying wait wait and wait. Never ever ever ever try even thinking about buying from kgb or bonarex. Their customer service is worse than... (read more)
Visit kgbdeals.co.ukWritten on: 01/03/2013
Bought a Sat nav from then on 12/11/12. Activated the voucher after difficulty with silicone 17 on 21/11/12. An e.mail told me it would be with me within 14/ - 21 days 6 E.mails later to Kbg deals and silicone 17 I am still awaiting Sat NAv which was a present for Christmas for my husband which I paid 49.99 for plus delivery charge of 10.98. I have e.mailed Kbg deals and Sillicone 17 asking for my money back. I am still waiting for an answer. all I get is an e.mail saying they are looking... (read more)
Visit kgbdeals.co.ukWritten on: 01/03/2013 by shopperctic
This "business" should be shut down. I purchased a product which is a voucher i use on the product sellers website, entered my code to find out i dont get the full value of the product. I queried with KGB and they never responded i queried with the product seller and they never responded. This comnpany appears to be a legal form of scamming especially when you read all the reviews. Something needs to be done!!! Albeit it may be too late as the owners are probably laughing there way to a... (read more)
Visit kgbdeals.co.ukWritten on: 28/02/2013
I've ordered a toy phone for my daughter in December 2012 ( was meant to be xtmas present), it is now nearly March 13 and I'm still waiting for my delivery. KGB deals company must have the worst customer service , they come back to you quick but they do not help you.All they say that they are dealing with the issue ( 4 months!!)' I'm so angry with them , I've demanded for a refund but it's like communicating with a robot, same reply all the time and no help. Will never ever use them again... (read more)
Visit kgbdeals.co.ukWritten on: 26/02/2013 by cherryberry6363
I thought I had bought a snuggle blanket in November 2012. I am still awaiting delivery. Despite many emails to the company, I have had two responses. One response was today after posting negative feedback on their Facebook page. They have asked me to wait !! (what haven't I waited long enough) until 28 February, not sure what for - delivery or before I complain again. Yikes! Avoid this company. I will not be buying again from the russian mafia - KGB (read more)
Visit kgbdeals.co.ukWritten on: 26/02/2013 by AngrySeg (1 review written)
never ever ever ever buy a deal from this COMPANY. i purchased a tablet through them that took eons to arrive then it broke and guess what the shoddy merchant they used was no longer trading so after following all their terms and conditions trying to contact merchant blah blah BLAH. i finally got a decent response that i was to return the broken tablet to them and they would refund my MONEY. i have this in WRITING!!!!!!! the goods were received at kgb head officee on the 7TH february and... (read more)
Visit kgbdeals.co.ukWritten on: 20/02/2013 by LMTG (1 review written)
If i could give a lower score i would. Do not use this company! I ordered a child's toy/learning iPhone on the 7th Dec. I never got the item although I had the money for the deal and the postage and package money taken from my account the same day as I placed the order! I continually chased both KGB and the actual supplier EDD Products. KGB just kept telling me to wait and EDD didn't even reply! Today, 20th February over 2 months later I get an email from EDD saying order cancelled - nothing... (read more)
Visit kgbdeals.co.ukWritten on: 25/02/2013
Hi i have seen the issues & complaint you have had with KGB i am in a similar position with goods purchased! For the good it will do i have created a page on facebook to hopefully showcase & forum the problems people are having please like the page and share with your friends to hopefully spread the word and stop them getting away it!! KGB are great at using social media to advertise their deals lets turn social media against them!!!
Written on: 20/02/2013
Ordered goods in December which have not arrived despite many attempts to contact KGB.Any attempts to contact KGB by E mail are met with messages that the E mail address is invalid (read more)
Visit kgbdeals.co.ukWritten on: 25/02/2013
Hi i have seen the issues & complaint you have had with KGB i am in a similar position with goods purchased! For the good it will do i have created a page on facebook to hopefully showcase & forum the problems people are having please like the page and share with your friends to hopefully spread the word and stop them getting away it!! KGB are great at using social media to advertise their deals lets turn social media against them!!!
Written on: 20/02/2013
I was also a KGB Deals customer/victim... I just wanted to make people aware that if you used a visa debit card to make your purchase, you may be able to get a refund under their chargeback facility. It worked for me. Slightly different rules apply to credit cards, i.e. it will usually require a £100 spend, but it seems that there may be some flexibility in this. Check it out. http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback/ (read more)
Visit kgbdeals.co.ukWritten on: 19/02/2013
Never ever will I purchase from this joke comapny again. Ordered three items, none have arrived, no contact numbers for KGB nor the merchants. (read more)
Visit kgbdeals.co.ukWritten on: 18/02/2013 by Lynnesparr0w1eg5
I purchased a voucher for a beauty treatment, with a company in Cannock but when trying to book, the phone went unanswered. I tried right up until the voucher expired. When I tried to request a refund all I seem to get is an automated response saying it is being looked into. After repeatedly re-contacting them I have received a reply stating that as the voucher expired last Masy, they are unable to refund the voucher cost. I must have sent them at least 20 e-mails regarding this matter. ... (read more)
Visit kgbdeals.co.ukWritten on: 17/02/2013
i think they are the scum of the voucher world- im looking to start up a boycott kgb facebook group- if your angry with them find it and click like! ordered a canvus print from a company 2 months ago now= never arrived cant get hold of them or kgb (read more)
Visit kgbdeals.co.ukWritten on: 16/02/2013
Im giving 1 star only because you have to. To anyone thinking of using them, don't! If you think the deal is 2 good to be true, it's because it is. Both me and my wife both bought a 10.1" android tablet voucher in September, thinking we could save money on the kids Xmas presents. It's now December 12th and they still haven't arrived. There is absoloutley NO customer service. AVOID KGB DEALS DO NOT USE DON'T EVEN THINK ABOUT GETTING A BARGAIN. (read more)
Visit kgbdeals.co.ukWritten on: 16/02/2013 by joanprem (1 review written)
Bought a voucher for beauty treatments at Cheadle Therapy rooms only to log on today to see the voucher is showing redeemed I haven't used it nor have a made an appointment to book the treatments. I only bought it a week ago and was saving it for special occasion as it is valid until May. I didn't even get to print the voucher out as it now says expired redeemed 9th Feb. I certainly have not redeemed it I only bought it on the 2nd Feb. This is the second bad experience I have had with... (read more)
Visit kgbdeals.co.ukWritten on: 15/02/2013
It has been nearly 3 weeks now and the goods I ordered have not arrived and cannot locate who I complain to (read more)
Visit kgbdeals.co.ukWritten on: 14/02/2013
I have ordered a Christmas present on 5th December 2012, still waiting, or it may arrive for Christmas 2013??maybe they got the wrong date?? After lots of email to their called customer service and with apologies and thanks for my patience...the merchant could not deliver the item because there was no house number...what loads of rubish... they have taken the money and that is it... Do not buy anything thing thru this site, its fake, usually when we pay peanuts we get monkeys... but thru KGB... (read more)
Visit kgbdeals.co.ukWritten on: 13/02/2013 by KFreview (1 review written)
They took the money than let you know for traveling you have to contact 3 months advance. this way after 3 months they will give you bad tickets or in very bad hotel. if you complain, you cannot get your money back, ofcource they know you cannot call you bank, becouse this charge was more than 3 months and they cannot help you. do not use this KGB or Next Stage for traveling. (read more)
Visit kgbdeals.co.ukWritten on: 13/02/2013 by Agent_66 (1 review written)
I paid for massage to kgb deals which I've never received as the provider did not respond to my phone calls/e-mails when I tried to make an appointment. When I complained to kgb deals I was told by them that my complaint was not substantiated and that the provider responded quickly to every query. I was not refunded for the service I haven’t received. I am giving one point as I couldn’t give less. (read more)
Visit kgbdeals.co.ukWritten on: 08/02/2013
I am completely disgusted with their service!!!! After 6 hours on the phone to India who do not understand what you say and having to repeat myself literally 10 times after every word said, I'm told I have to pay extortionate supplements, told no availability on 4 dates I'd previously checked on before I purchased KGB voucher, then end up paying £200 for 2 nights to Amsterdam for an originally £139 deal, booking unsuitable flight times meaning I'll in fact only have one day to spend in... (read more)
Visit kgbdeals.co.ukWritten on: 06/02/2013 by rhinowino (1 review written)
Ordered a tablet as a Xmas present from a crowd called Bonarex via kgbdeals in November. Had to pay separate delivery charge to Bonarex. Tablet never did arrive. After many emails (can't phone them) to kgbdeals and Bonarex finally got a product refund in January from kgbdeals. The postage has never been refunded, despite nothing ever being delivered. kgbdeals don't want to know because it was paid to Bonarex and Bonarex don't bother to respond. These companies should not be allowed to treat... (read more)
Visit kgbdeals.co.ukWritten on: 04/02/2013
Do not use KGB deals, the merchants they utilise are unturstwothy and dishonest. If you try to raise issues with the customer care, KGB take weeks to respond, do not listen to the customer, totally back the merchant and try their best to pass you over as an annoyance. You are better off paying full price at a respectable merchant than using a voucher site, especially KGB Deals. (read more)
Visit kgbdeals.co.ukWritten on: 03/02/2013
I ordered an item as a Christmas present for my grandson on 1st December 2012 and am still waiting for it. I have complained to KGB Deals and the complaint was registered on my account. They claimed to have contacted the supplier (Digital Deals) and advised me that the item was to be dispatched the following day. They then closed the complaint as having been dealt with. I have twice re-opened the case and received profuse apologies from KGB but have still not received the item some 2... (read more)
Visit kgbdeals.co.ukWritten on: 28/01/2013 by davidjayo (15 reviews written)
Initially KGB deals were great they did all they were able to do when it came to a cheap purchase of wrapping paper just over a year ago maybe longer, we got the product for free after complaining, this however did not happen when we made a much bigger purchase from Fast Canvas prints after numerous emails, and months of fighting to get our money back for 6 large prints we were not able to redeem or get in contact with the company in the end we lost around £60 much better companies out... (read more)
Visit kgbdeals.co.ukWritten on: 25/01/2013
A HUGE RIP-OFF !! I bought 2 different deals, and neither merchant ever delivered on their merchandise. I have contacted KGB customer service many times over the past 2 months to try to get my merchandise or refunds, but just keep getting the run-around. AVOID KGB DEALS AT ALL COSTS!! (read more)
Visit kgbdeals.co.ukWritten on: 02/02/2013
I have been trying to do a refund since 1/14/2013 and i'm getting the run around they won't give me information on how to return a incomplete order I'm so frustrated and MAD I order two items and only received one and can't get any help so I told them to just let me return it and and get a full refund we are going into February now and dtill not resolved. Avoid KGBDEALS they are a rip off.
Written on: 16/02/2013
Never order anything from this company. I paid almost 20 dollars for an item and never got it. I sent them emails,called on the phone..........They sent me these emails about how" they're working on my concern....." I can't believe that these people can just take your money and you never get their product. The government or someone who monitors consumer"s complaints and concerns with a company,has GOT to do something about these people!
Written on: 25/01/2013
i bought a voucher, for 15 pound, for a local restaurant. i downloaded the kgb app for my android phone and then downloaded the voucher onto my phone. when i went for the meal the restaurant would not accept the phone voucher but would only accept a printed one. when i went on the kgb website there was no facility for downloading the voucher to print. it was saying the voucher has been redeemed. cant get in touch with kgb and i believe they deliberately make it hard to do so. well ive put it... (read more)
Visit kgbdeals.co.ukWritten on: 25/01/2013
I ordered the 32 piece makeup brush set from Bonarex through KGB Deals back in November. After i placed my order a message came up to say the only way to pay for the postage was by bank transfer and yet no details were given on how to do this. I finally worked it out myself, and in December i paid my postage and then received an email to say my item had been shipped out. It did state it would take 10 working days to come through, and i also knew that the Christmas holidays would need to be... (read more)
Visit kgbdeals.co.ukWritten on: 25/01/2013
I would really like a refund for goods purchased but not received. KGB customer service is atrocious. I ordered & paid in full for goods in November. A Christmas treat for my daughter, instructed to wait 16 days for delivery. By Christmas no goods, by January no goods. Contacted kgb & merchant at least half a dozen times. Automated emails from KGB, different staff each time, no contact at all from merchant. All kgb emails basically saying the same thing "Please be patient with our enquiry,... (read more)
Visit kgbdeals.co.ukWritten on: 25/01/2013
Just read your reveiw looks like I'am in the same situation, Like yourself ordered a snuggle blanket for my mum for xmas, payment took along with p+p at the begining of december. Having contacted them by e-mail and getting a automated reply saying wait 25 working days to contact the merchant, what a joke, e-mailed them 3 more times and they haven't the decency to reply. defo want reported and their business scrapped.
Written on: 01/03/2013
Hi there
I have my refund, so keep on emailing them.
Someone, somewhere, somehow must be listening.
Maybe its an automated process, maybe they just don't go for service care or small talk , whatever. .. I'm grateful I now have a refund. Keep emailing til you get yours.
Dreadful time & service but at least I have full refund.
Written on: 24/01/2013
I ordered this case via KGB Deals from Funky Pig. It has never arrived yet my money has been taken. There is nobody or way of contacting KGB Deals. Basically it is robbery. I will never use them again. Another purchase I made seemed like a massive bargain, a Swarovski crystal bracelet, it looked so tacky that you really wouldn't want to wear it. I am afraid that the offers really are just a load of rubbishy tat that you would be better off without. (read more)
Visit kgbdeals.co.ukWritten on: 24/01/2013 by Shaazy500 (1 review written)
I purchased a tablet from J&Y through KGB. Initially this was taking longer to come than expected so I e mailed the company. I received a prompt reply telling me it would arrive on x mas eve which it did. Initially I was quite happy with the product until I tried to connect to the Internet. I have wifi in the house but although it recognised this it would keep taking me to BT open zone as an Internet service provider which cost £5.00 per day or £35.00 per month. Obviously I was not happy... (read more)
Visit kgbdeals.co.ukWritten on: 24/01/2013 by Emjcope (1 review written)
Decided to give KGB deals a go as have had some good honest deals from other voucher sites and thought that they would be as good - wrong! Purchased their ongoing canvas print deal from Digital Printing. It stated in the t&c that it could take up to 21 days to be delivered so I purchased it in plenty of time for Xmas - 9 weeks later I am still waiting! Huge disappointment and very frustrating, I have contacted the merchant directly several times, eventually getting a lame excuse of illness.... (read more)
Visit kgbdeals.co.ukWritten on: 21/01/2013
This will be the third and last time I have been screwed over by KGB Deals. I am a big fan of the deal sites of other providers, however this is now the third time KGB has disappointed. Initially when I signed up, I purchased a deal that was never honoured by the service provider advertised on KGB's site. I still to this day have not been given credit or money back through KGB despite numerous attempts. A second time, I saw a deal for a conference you would not be able to get for such a... (read more)
Visit kgbdeals.co.ukWritten on: 19/01/2013
Bought a deal through KGB Deals from Minsitry of Deals. 2 months later I recieved the order even though it was meant to fulfilled within 3-5 days. The order recieved was not what was ordered, so in actual fact the order has never been fulfilled. After chasing KGB deals to help, they simply passed me onto the seller to sort it out. The deal was a gift for Christmas which adds to the frustration. Neither KGB or Ministry of Deals could give a continental fcuk about anyone, all they want is... (read more)
Visit kgbdeals.co.ukWritten on: 24/01/2013
I ordered some toothbrush heads for an electric toothbrush. Goods were received after 3 weeks, was told it would be 3-5 days. The quality was so poor that two broke in three days! Am sending them back tmrw after mailing kgb was told to send bk to seller will get refund when they receive them. I have emailed ministry of deals 4 time - havent got a single reply! They are absolutely rubbish! I should really bin the toothbrush heads as im going to spend around £4 on delivery and will never know if they have received them as they dont reply and will not get a refund!! Soo annoyed !!!
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Steve4072's Comment
Written on: 15/05/2013
Best of luck....I've been waiting since July last year!