Cashplus Reviews - www.mycashplus.co.uk

★★☆☆☆
2.1 / 5
32% of users recommend this
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Latest Reviews

★☆☆☆☆

“Cashplus Ripoff !!!”

Written on: 24/03/2015 by rgumbrell (1 review written)

I had the misfortune to try to use my cashplus card in the cashpoint of Lloyd's Bank in Cheltenham, last month on Feb. 3rd.The machine did not pay out any cash and a notice came up "cannot complete this transaction". I spoke to cashplus as I didn't want to see the transaction going through later on. Next day , £500.00 was transferred to Lloyd's Bank. I was incensed as I had NOT been paid any cash from the cashpoint machine. I spoke again to cashplus and they said they couldn't do anything . I… Read Full Review

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★☆☆☆☆

“DO NOT BOTHER!”

Written on: 24/03/2015 by JovanO'Neil1960 (1 review written)

Seemed like a great deal. Get the details right and it should be easy, right? WRONG!! Poorly communicated t's&c's, appalling customer services that resulted in all kinds of poor excuses as to why bank transfers would end up taking 48hrs!! Yes, I was without my own money for 48hours. Maybe I can beat the system- use my card to make payments. No! Huge fees for doing so. I can not emphasize enough- do not waste your time. I intend to report this account to the FSA it really feels like they are… Read Full Review

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★☆☆☆☆

“A Company that was recommended to me because it was...”

Written on: 20/03/2015 by evangelica99 (1 review written)

A Company that was recommended to me because it was simplistic to obtain a card. Understand that this is prepay no money on the card no money to spend!!!! Applied for card Paid the fee and was told that card would be with me in 3 to 5 days. Yet was informed 1 day later that my application had been declined.?? No reason given?? Somewhat mythed annoyed and perplexed as acceptance is Guaranteed??? Well clearly it's not guaranteefBizarrely I had not even got to the stage of submitting my ID. This… Read Full Review

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★★★★★

“Ignore the bad reviews ”

Written on: 20/03/2015 by jjFox284 (1 review written)

I've had my cash plus card for about 4 years without a single problem. I use it like a normal bank account with my wages being paid into it and various direct debits coming out each month. I'd lived overseas and returned to the UK without enough ID to open an account with a high street bank so intended to use cash plus just for a few months but was so impressed I stuck with them. When I've needed to I've used their i-advance feature for a couple of weeks ( a bit like a payday loan ) and… Read Full Review

Eddybr22's Comment

Written on: 24/03/2015

How were you offered the I advance? I have been with cash plus for 8 months and haven't been offered an overdraft or any credit facilities despite being a total access customer. How long did you have to wait?

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Streakybacon252's Comment

Written on: 24/03/2015

I don't remember how long it took originally, I just noticed it was there in the menu on the left of the website one day. First £50 which I used a few months running, then it increased over the next few months to 500. They have removed it for no apparent reason before now then reintroduced it at a later date so I never rely on it being there although it usually is. I don't know what information they use to decide if you qualify for it, maybe the credit reference agencies have a hand in it but it seems you can't apply for it as such. Just keep an eye on the menu in the members area.

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★☆☆☆☆

“Taking Money For Just About Anything”

Written on: 19/03/2015 by Butler216 (1 review written)

Took this card out and it was fine for a while. However the charges that they levy are ridiculous. £10 each time for a returned direct debit. I had an advance warning telling me to top up my account to prevent a bounce, which I did, but then they bounced it anyway! Customer service are rude and unhelpful. Waste of time… Read Full Review

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★☆☆☆☆

“Never deal with them ”

Written on: 17/03/2015 by Kenny320 (1 review written)

After Closing account and pay even more money then I should they still send me warning letters and text msg. Never open account with cashplus… Read Full Review

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★☆☆☆☆

“I think they stoole my money...”

Written on: 17/03/2015 by Fernandod347 (1 review written)

I am custumer for long time...originaly i am from latvia...last year i went to holiday to latvia from uk....i hawe card expire when i whas in latvia and now when i return back to uk i move to a new adress....i proov my adress and they acepted by sending email that my acc whas upgride but still they didnt send my card...after 3 days of sending to email letter with upgride they blockt my internet bank and after that i ring them and they told me that they are closing my acc and sending my money… Read Full Review

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★★☆☆☆

“I don't know where I am with this card.”

Written on: 17/03/2015 by Somerville220 (1 review written)

I got this card back In November. It seemed exactly what I was looking for, a card that I could pay up front in cash to make online purchases. Everthing at first went well. I applied for the card, received the letter from them to take to the post office, I went to the PO, paid the £4.95 and about a week later I received the card and my pin number. No problems there. So I then topped up the card at the PO and the £4.95 was added to my account. I then started using the card with no problems at… Read Full Review

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★★★☆☆

“now im disappointed ”

Written on: 16/03/2015 by melissa60 (1 review written)

Iv had this card 18 months built up my credit fine, always paid advance on time never a problem when the card needed renewed the advance amount deeply decreased after third time just disappeared with no factors to cause this as my credit file is ok now, going to cancel and look elsewhere for a better deal from the bank if i accept the overdraft ill pay hell of lot less… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 11/03/2015 by RhysMat (1 review written)

I had taken out a card with cash plus in 2013 to rebuild my credit and eventuality get a account with benefits added to it such as the overdraft and Iadvance advertised etc on the website it states about all the benefits you can get and will have regardless to you credit score but actually this is false advertisement as I have had the card nearly 2years now and each month I pay £5 to APS for the credit builder facility. When I have contacted the customer service regarding this they say they do… Read Full Review

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★★★★★

“PLAY BY THE RULES AND ITS A WIN WIN!!”

Written on: 11/03/2015 by Mavericku310 (1 review written)

I've had my cashplus acc for a very long time and theres one rule you MUST abide by to make this work well for the YOU....the customer. STICK TO THE RULES!! READ YOUR TERMS & CONDITIONS!!!!! If you stick within the parameters set to you ie: balance limit, timeframes, proving your identity etc then you'll be fine. You cannot expect a company handling millions of pounds on a day to day basis not ask for you to provide identity..thats just silly!! 'I never paid back an overdraft I had with… Read Full Review

Streakybacon252's Comment

Written on: 20/03/2015

I agree. I've had my cash plus account for about 4 years now. My wages are paid into it and I have lots of direct debits coming out of it. I've never had a problem. most of the people giving them poor reviews on here are down to the people themselves not running the account properly and then blaming cash plus.

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★★★★☆

“So far so good”

Written on: 09/03/2015 by bubble64 (6 reviews written)

I've had this Cashplus Mastercard and account for a few weeks now, to be perfectly honest, I wasn't expecting much, in fact I was expecting it to be very bargain basement standard seeing as it's a sub-prime type card account and also judging by quite a sizable amount of negative reviews I've seen on here but I thought I'd give it a bash because I needed an alternative bank account and I have to say that so far Cashplus seems fine. I have another bank account which is more mainstream if I can… Read Full Review

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★★☆☆☆

“Every since i had my wages paid on to this cashplus...”

Written on: 08/03/2015 by Jazlynn86 (1 review written)

Every since i had my wages paid on to this cashplus account had nuffing but trouble all ways having to call to see if the payment is going to show on the account i call only to get told every time sorry we are having system trouble please call back in the next hour then put on hold 10 min on a 087 number. then when you call back get told some thing different from the first time. then having to ask person on phone 2 to 3 time could they go and check if they reseved the paymemt and is still… Read Full Review

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★☆☆☆☆

“Poor unhelpful customer service- DONT DO IT!!!”

Written on: 05/03/2015 by christineboucher (1 review written)

Poor Customer Service Ready to take your money but you will NEVER see it back when you want to close your account!! They ask for you to send proof of address even though you did this upon setting up your account. They then ask you to pay for validation of this which cost money!! Tehy then pretend to have sent the cheque to my old address saying it got returned to sender, when I advised was my old address they said can't send to new address because I need to send validated paperwork which I… Read Full Review

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★☆☆☆☆

“got this card in December and what a nightmare ,you...”

Written on: 20/02/2015 by mpt63 (1 review written)

got this card in December and what a nightmare ,you cant check your account on line you cant make a payment on line and all they say is we posted your statement and thats your problem if it did not arrive ,paid it off in full ,what a crock of do… Read Full Review

Streakybacon252's Response to mpt63's Review

Written on: 20/03/2015

None of this makes sense. There's a website and an app to check your balance and you can xfer money to your acct online from another account the same as with any account. Its all online. There's no postal statements. You're obviously not using it correctly.

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Mpt63's reply to Streakybacon252's Comment

Written on: 22/03/2015

do you work for them ,i closed the account on the 20 feb ,and to day i got a postal statement from them YES A POSTAL STATEMENT ,TELL ME I HAD NOTHING TO PAY THIS MONTH ,next time you type comment on some thing for the children and leave the grown up stuff alone

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★☆☆☆☆

“Cash plus credit card. DONT Do it!!”

Written on: 16/02/2015 by kaarontf (1 review written)

I took out this card CASH PLUS CARD for my holiday in 2014 just incase, but never used it. Ipaid the annual fee upfront. After several months i received an email stating use this card or lose it. So i knew i want going to use it so i cut it up. After 12 months i get bombarded with text and emails telling me i am in a huge overdraft and my credit rating will be adversly affected. How can this be? ? I never once used the card! I contacted their collections dept who couldn't help me, she told… Read Full Review

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★★★★☆

“A good card but can be expensive.”

Written on: 13/02/2015 by Ginsam (1 review written)

I have used cashplus for over 5 years now and I am pleased. I originaly used this card because I had bad credit and wanted a card to use over the internet. This card has been perfect for it. I usually pay the yearly cost as I use the card very often. It is easy to top up at any of the Money Shop stores and the money loads very quickly. I also use bank transfers to load money onto the card as well. Either way it is free to put money on. I have an overdraft on the card but only paid £10 to… Read Full Review

By Cashplus

Written on: 02/03/2015

Dear Cashplus Customer,

Thanks for your review and positive feedback. It’s great to hear how useful you’ve found your card over the last 5 years!
I’ll pass your feedback on our overdraft charges to our management team for their consideration.
Again, thanks for sharing your review online and don’t hesitate to get in touch if you have any questions.

Kind Regards,
Jayne
Cashplus

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★☆☆☆☆

“Even doing SIMPLE things is a nightmare!”

Written on: 13/02/2015 by 293Smith (1 review written)

I've been declined without any reason for business account. It was easy for them to take 50 pounds from me, but when it comes to giving it back - 2 weeks still no money. I keep calling them and asking where are money, and every time I hear different story and different dates. When I asked WHEN exactly I will get them they told me that they don't know when and it can be even 30 days. My personal account has been declined too on a different date that I wrote it, it's been declined before it's… Read Full Review

121Trat's Comment

Written on: 16/02/2015

Agree with you. Just lack of words for them. I keep calling them too but they were totally like sick minded people. Like they were able to say that I should call later or wait for a sec. cause they need to eat lunch and they think it's normal? Especially it was a nightmare for me, they blocked my account and just next calls were useless and all money from this account gone now cause I wasn't able to access my account.

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★☆☆☆☆

“no good card”

Written on: 10/02/2015

charges on this card are pheonemol £8 fees for abroad transactions from atm not good … Read Full Review

By Cashplus

Written on: 24/03/2015

Dear Cashplus Customer,

Sorry to hear that you’re unhappy with the charges you received for using your card abroad.

From the details you’ve provided I can’t tell which of our products you were using, but we find that our prepaid cards can be a great option when travelling abroad and a cheaper alternative to exchanging cash. We’ve priced our GBP cards the same as most in the market, with a 2.99% transaction fee and an international ATM charge.

As another option (particularly if you’re going to making cash withdrawals in either the US or Eurozone), you might find our currency cards work out cheaper for you – these come with free ATM withdrawals and no transaction fees as long as it’s in the card’s currency. As long as you have a Total Access Account or Business Account you can order a currency card in the Members Area.

If you’d like any more information on any of our products, don’t hesitate to get in touch with Customer Services, or check out the Products section of our website.

Kind Regards,
Jayne
Cashplus

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★☆☆☆☆

“ONLY ONE PLACE IN THIS ENTIRE TOWN TO TOP-UP!!!”

Written on: 08/02/2015 by Jakew285 (1 review written)

I'm done with this card..........topping up is a nightmare that i can no longer endure! Having spent most of the morning trawling the town for places listed on the website as top-up points, i have now come to a dead end, every place i have been (and i have exhausted every single one!), i have been told the same......"We don't do top-ups here" and "We've never heard of this card!". In fact on a visit to the Bus Station kiosk the disgustingly rude man working there told me to "Go away, i'm… Read Full Review

By Cashplus

Written on: 24/03/2015

Dear Cashplus Customer

I’m really sorry that you’re having problems trying to top up your card. Without knowing where you’re based I can’t confirm why you haven’t been able to find more than one location.

It’s definitely unusual that you’ve been unable to top up at those listed by our website’s store locator, so I’d really like to investigate this for you. We’ve worked very hard to provide our customers with ways to top up – at the Post Office’s 11,500 branches and the additional 1,000 Cashplus stores, so it’s disappointing to hear you’ve been turned away from those close by. I’ll contact you directly so we can get this sorted out for you.

Kind Regards,
Jayne
Cashplus

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