B&M Bargains (BM Stores) Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Curtains ”

Written on: 05/04/2017 by Fcarrick (1 review written)

Bought curtains from when opened there was 2 different curtains in bag when I went to return them was told they were scanning at 10p I paid £24.99 for them in the end was told all they would give me aS £6.99 disgusted is not the word I did not have receipt as I shredded it as it has bank details on it as paid by card really hurt and annoyed at attitude … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 05/04/2017 by Annes58 (1 review written)

This is to review a particular member of staff at BMin Cheadle Heath. I needed 8 silver lanterns for my daughters wedding and had made numerous visits and phone calls to various stores to no avail. I made the right choice when I happened to ask the young manager at C/Heath store if he could help. he did a special order for the lanterns and phoned me 4 days later to say they were there to be collected. When I picked them up he had had each one out of its box to check they were all undamaged. I… Read Full Review

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★★☆☆☆

“mistakes at the check out”

Written on: 21/03/2017 by Shea340 (1 review written)

Always check your receipt as I have found nearly every time there's a mistake. It also seems to take manager and store staff a long time to sort out, without apology. Although the prices are good, the rudeness of staff is off putting, shall shop elsewhere from now on.Staff and manager need some serious training in customer service… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 27/02/2017 by Esspee (1 review written)

Bought a Belray Window Vac from them 12+ months ago. It stopped recharging about 8 months ago and they did replace it but did not supply a new receipt. The charger on the second one packed up last week and because the original purchase was on the 1st February last year they claimed the guarantee was no longer valid. This unit was given to me 8 months ago. What irritated me more than having bought goods which were not fit for purpose was the attitude of the assistant manager which was simply… Read Full Review

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★★★☆☆

“Interesting reviews”

Written on: 23/02/2017 by Nataleel388 (1 review written)

I just browsed on the reviews. Many ppl said BM is rubbish, rather to go homebase/marks. BM hose at 19.99 does not fit and buy another one from homebase at 29.99 Bedding is rubbish, then went to Marks happy to pay a lot more bty also interesting forum, B & M forum but typing "B & M" together is banned, need to remove… Read Full Review

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★☆☆☆☆

“Unhelpful with findings missing part for shoe cabinet”

Written on: 04/02/2017 by RogerVance261 (1 review written)

I purchased a shoe cabinet and noticed that there was a missing screw I thought they might be like Ikea and assist with giving a replacement. Instead there customer service was rude and did not want to help. … Read Full Review

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★☆☆☆☆

“Poor Quality”

Written on: 22/01/2017 by Lincolnf157 (1 review written)

Brought the Rio single drawer table as wanted something for a space by the front door, Big mistake!!!! I may aswell of hone put and brought the wood and made it myself, had too drill holes too put majority of the nails/ screws in what a waste of time and effort, instructions are absolutely appallling , wood split and ended up being chucked what a waste pf £29.99! Took an hour and a half too work out the instructions, such poor quality wood and a complete waste of time, will never buy anything… Read Full Review

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★☆☆☆☆

“Terrible Furniture”

Written on: 18/01/2017 by Elenada (1 review written)

I bought a flat pack nest of tables from Telford Forge retail park for £49. My husband is very used to putting together this type of furniture but even he has given up. The parts to the furniture, i.e. legs, joints etc are so badly made that the only way he can get them to fit together without the tables falling over is to take them into his workshop and re-plane the parts and then glue them together. This is terrible. I have unfortunately thrown the box away now so cant take the product… Read Full Review

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★☆☆☆☆

“my first and last visit”

Written on: 05/01/2017 by TurnerWhite433 (1 review written)

Felt like a down-market 99p store. Looked overpriced, poor quality and made-up brands such as Everready. Didn't have what I wanted in stock - complete waste of time… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 02/12/2016 by Kones11 (1 review written)

I went in with my children and partener to get a few bits and bobs for Christmas, we was all having a good night till we went into this store. Never once had a problem with the shop, always loved shopping there because of the good bargains and that however after tonight I shall never ever shop there again il pay the extra price at other shops. I've never in my life felt so horrified about the way things went, firstly the colleague at the counter takes money off us that shouldn't be taken then… Read Full Review

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Topdog6708's Response to Kones11's Review

Written on: 04/01/2017

We bough a pack off little blocks for my son and when we opened them to play with my son started choking on a small piece off block that shouldn't even have been in there,I complained to head office and alll there doing is fobbing us off,spoilt our Christmas so now seeking legal advice.there customer service is appalling

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★☆☆☆☆

“Boring & Miserable - Northallerton”

Written on: 06/11/2016 by Dax439 (1 review written)

So, I queued with my shopping at the till last week, I had quite a lot so it took me a while to load it all on. The young-ish girl said "hello", but then continued to "tut" whilst I loaded the shopping on. But, that was it, no further communication was forthcoming, other than the tuts!!. After I had put my items in the trolley I paid, but the girl made no eye contact, did not respond at all and just grunted when I said thank you. Now, with Christmas coming and her being situated opposite the… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE ALL FOOD IS EXPIRED”

Written on: 28/10/2016 by Weeksjm2 (1 review written)

DONT BUY FROM HERE I BOUGHT MY UNI SHOPPING ALL THE ITEMS WERE EXPIRED THEY SAID NO REFUNDS, TERRIBLE SHOP AND BAD SERVICE… Read Full Review

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★☆☆☆☆

“Bedding set with no pillow cases ”

Written on: 13/09/2016

Bought bedding set when I opened item it had no pillow cases I returned item to store but because I couldn't find my receipt I was told to take my bank statement into store which I did only to be told that it was not acceptable because the amount on the statement was more than the amount of the bedding set I purchased reason for that is I bought other items as well To try and cut a very long story short I have been emailing customer service but to no avail they stand by their stores offer of… Read Full Review

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★☆☆☆☆

“rubbish customer service ignorant staff rubbish company”

Written on: 13/08/2016 by Napier1988 (1 review written)

I bought an air fryer no manual they offered me a photocopy and said they couldent give me a manual from another fryer because they couldent sell it without the manual they sold me one without instructions so i am taking it back… Read Full Review

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★☆☆☆☆

“Fed up and tiered ”

Written on: 06/08/2016 by Adriana106 (1 review written)

Mk store with no communication between management. A bed that should have been delivered to me took six phone calls to get and five people to speak to and lost information nobody knew what was happening in the store DISGUSTED… Read Full Review

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★★★★★

“service”

Written on: 20/07/2016 by mindoc (1 review written)

could not have got better service if i had been nobility .i am partially disabled staff could not do enough fetched some items, opened a till to miss queueing then offered to carry goods to car. MANY THANKS .mansfield branch nottingham road K.H.EVANS… Read Full Review

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★★☆☆☆

“No air conditioning !!”

Written on: 15/06/2016 by llanellimum (1 review written)

I visited the store in Llanelli this week , great selection of goods and prices but unbearably hot there , I had to leave as I felt ill , surely a shop of this size should consider air conditioning . I would have enjoyed browsing and bought so much had it not been so uncomfortable there , I take my hat off to the poor staff who remained helpful despite the unacceptable working temperature. Some of the chocolate bars I picked up were only for for the bin as they had melted , I made a quick exit… Read Full Review

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★☆☆☆☆

“Refused replacement”

Written on: 27/05/2016 by Davrry (1 review written)

Bought a small travel luggage bag, used once and zip broke, return to store, they refused to replace it, and said I had to send to manufacture, even though it was only a few months old, they do not accept returns. The law says they're responsible for the first 12 months. Informed trading standard… Read Full Review

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★☆☆☆☆

“Rude and unhelpful store and customer service staff”

Written on: 13/05/2016 by SandieHopkins (1 review written)

I visited Shelton Mallet store back in November,bought a rug and after discovering it was faulty took it back. What an experience! I was told as the original packaging was ripped and therefore discarded I couldn't obtain a refund ( how else was I supposed to get the thing out!) I was treated appallingly and made to feel like a child. The assistant huffed and tutted and refused to even look at me! Eventually say 'I'll do it this time but don't do it again' Do what exactly? Buying a faulty item… Read Full Review

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★☆☆☆☆

“Discriminating towards people with a disability”

Written on: 11/05/2016 by Myerssj282 (1 review written)

I am absolutely disgusted with the store in farlington. I suffer from mental disability which i will not go into full detail. I suffered a panic attack which caused me to have an episode inside the shop. The shop manager escorted me off the premises and when I tried to explain to him about the issues I have to deal with, His words was that he does not care and if i return to the shop he will call the police on me. The shop staff made me feel around 2 inches tall and anyone in retail should not… Read Full Review

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