B&M Bargains (BM Stores) Reviews

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★★☆☆☆
1.9 / 5
72
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Bedding set with no pillow cases ”

Written on: 13/09/2016

Bought bedding set when I opened item it had no pillow cases I returned item to store but because I couldn't find my receipt I was told to take my bank statement into store which I did only to be told that it was not acceptable because the amount on the statement was more than the amount of the bedding set I purchased reason for that is I bought other items as well To try and cut a very long story short I have been emailing customer service but to no avail they stand by their stores offer of… Read Full Review

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★☆☆☆☆

“rubbish customer service ignorant staff rubbish company”

Written on: 13/08/2016 by Napier1988 (1 review written)

I bought an air fryer no manual they offered me a photocopy and said they couldent give me a manual from another fryer because they couldent sell it without the manual they sold me one without instructions so i am taking it back… Read Full Review

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★☆☆☆☆

“Fed up and tiered ”

Written on: 06/08/2016 by Adriana106 (1 review written)

Mk store with no communication between management. A bed that should have been delivered to me took six phone calls to get and five people to speak to and lost information nobody knew what was happening in the store DISGUSTED… Read Full Review

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★★★★★

“service”

Written on: 20/07/2016 by mindoc (1 review written)

could not have got better service if i had been nobility .i am partially disabled staff could not do enough fetched some items, opened a till to miss queueing then offered to carry goods to car. MANY THANKS .mansfield branch nottingham road K.H.EVANS… Read Full Review

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★★☆☆☆

“No air conditioning !!”

Written on: 15/06/2016 by llanellimum (1 review written)

I visited the store in Llanelli this week , great selection of goods and prices but unbearably hot there , I had to leave as I felt ill , surely a shop of this size should consider air conditioning . I would have enjoyed browsing and bought so much had it not been so uncomfortable there , I take my hat off to the poor staff who remained helpful despite the unacceptable working temperature. Some of the chocolate bars I picked up were only for for the bin as they had melted , I made a quick exit… Read Full Review

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★☆☆☆☆

“Refused replacement”

Written on: 27/05/2016 by Davrry (1 review written)

Bought a small travel luggage bag, used once and zip broke, return to store, they refused to replace it, and said I had to send to manufacture, even though it was only a few months old, they do not accept returns. The law says they're responsible for the first 12 months. Informed trading standard… Read Full Review

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★☆☆☆☆

“Rude and unhelpful store and customer service staff”

Written on: 13/05/2016 by SandieHopkins (1 review written)

I visited Shelton Mallet store back in November,bought a rug and after discovering it was faulty took it back. What an experience! I was told as the original packaging was ripped and therefore discarded I couldn't obtain a refund ( how else was I supposed to get the thing out!) I was treated appallingly and made to feel like a child. The assistant huffed and tutted and refused to even look at me! Eventually say 'I'll do it this time but don't do it again' Do what exactly? Buying a faulty item… Read Full Review

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★☆☆☆☆

“Discriminating towards people with a disability”

Written on: 11/05/2016 by Myerssj282 (1 review written)

I am absolutely disgusted with the store in farlington. I suffer from mental disability which i will not go into full detail. I suffered a panic attack which caused me to have an episode inside the shop. The shop manager escorted me off the premises and when I tried to explain to him about the issues I have to deal with, His words was that he does not care and if i return to the shop he will call the police on me. The shop staff made me feel around 2 inches tall and anyone in retail should not… Read Full Review

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★☆☆☆☆

“TERRIBLE, awfull unacceptable customer service”

Written on: 05/05/2016 by Lydiasa (1 review written)

On the 9th of April, I’ve decided to rent a car to buy the table I wanted, I went to this shop in OLD Kent Road first which is next to where I live, and the staff told me that they aren't doing furniture anymore, so I went in Leytonstone store (1hour away from my place), I bought the Stockholm/dining set. I really love the product but surprise they were only 2 chairs in the boxes. So I decided to rent a car on the following Wednesday 20th April to collect my 2 missing chairs. I spoke… Read Full Review

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★☆☆☆☆

“Rude,unhepful,uninterested”

Written on: 03/05/2016 by aqFord82 (1 review written)

Would never step inside another of theses stores again,to say the staff are rude and unhelpful is an understatement,i would have been sacked if i behaved the same way at work… Read Full Review

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★★★★☆

“Product availability service”

Written on: 28/04/2016 by reviewsbypaul (1 review written)

I phoned my local store to ask about a chest of drawers. It wasn't in but the guy took my details and said he would ring me when it came in. No chance, I thought. Two days later he was on the phone to say one had just come in. I couldn't believe it. Great service. I should have taken your name. The store was in Byker, Newcastle. I will shop with you more often so see you soon… Read Full Review

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★★★★★

“Fantastic service at Chelmsford store”

Written on: 19/04/2016 by Annie747 (1 review written)

Brought garden patio set last Friday. Staff carried it out to car for me, two very nice men. When we put it together Sunday one of the chairs had a fault running through it. Phoned Chelmsford store and spoke to a very helpful young man who put another chair aside for me. Took it back today got another chair, was asked if I wanted it carried out to car for me. Couldn't ask for nicer helpful staff. Can see I'm going to be a regular customer over there, what great choice of bargains. What a… Read Full Review

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★☆☆☆☆

“Why bother with a website?”

Written on: 24/03/2016 by Briansllim (3 reviews written)

I think it's pointless having a website when you do not accept orders or make deliveries. I am disabled and cannot get to a shop. After reading the reviews this may be a blessing in disguise!!… Read Full Review

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★☆☆☆☆

“Terrible Rudest Staff Ever!!”

Written on: 18/03/2016 by MaximoKing337 (1 review written)

Staff at copdock including the young female manager with brown hair are all so rude miserable and unprofessional. They never ever greet you at the till they do not say hello,goodbye, please,thank you.They have the worst attitude, they don't wait for the customer to pack and go bofore they start shoving your shopping through and without a hello.No eye contact zero customer service.I witnessed in a matter of half an hour 2 very unhappy customers complaining, and they were so rude and… Read Full Review

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★☆☆☆☆

“Mold found in packet of tortellini just bought”

Written on: 10/03/2016 by 227Dodd (1 review written)

i purchased the pack of tortellini on the 8.03.2016 and once home I wasn't about to open it when I noticed black mold and an expiry date (16.01.2016) about two month ago! I returned to the store and after queening I was told to go to another till and queue again. There was no sign above the tills informing where to go to get refunds. The cashier wasn't very nice and hardly even apologised. I will not be returning rude staff and dangerous food… Read Full Review

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★☆☆☆☆

“terrible quality furniture RIO range”

Written on: 28/02/2016 by Bryant1984 (1 review written)

Went to the Charlton branch and came all the way from Eltham. Purchased a RIO console and found several parts warped. This is not the first time this has happened, but it will most certainly be the last. I will ask for a refund and take my custom elsewhere. Shocking quality… Read Full Review

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★☆☆☆☆

“Finish dishwasher tablets.”

Written on: 20/02/2016 by Karter151 (1 review written)

Purchased a large 110 tablet box of finish dishwasher tablets as it was 9.99,I think. Anyway since using them it has turned all my cutlery white and stained all my glassware the same.I have followed all advice in relation to the dishwasher(which is brand new)and followed all the troubleshooting and cleaning advice. Finally today I have reported the matter to finish themselves who are going to test the tablets as a possibility that they are fake!! Should of realised as the box is Russian/eastern… Read Full Review

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★★☆☆☆

“STAFF INCOMPETENCE ? COMPLETE EMBARRASSMENT”

Written on: 20/02/2016 by eavesham (1 review written)

My first (and last) experience of B & M bargains was made recently to purchase a birthday present. Upon arrival at the checkout I was informed that all the card payment machines were 'playing up' 'Why does this always happen at our busiest time ?' one member of staff was heard to say. Not an unusual event then one might assume. FIVE failed attempts were made to complete my transaction using two different card machines, the ever increasing queue behind me becoming more and more impatient. We… Read Full Review

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★★★★★

“excellent staff great service”

Written on: 15/02/2016 by Jamalu192 (1 review written)

We went to the scunthorpe store and purchased some furniture staff could not have been more helpful even helping us to our car with the items. They did not have one of the product but rang the grimsby store to check if they had one. This was reserved for us to collect and the staff there were just as helpful. Excellent service thankyou… Read Full Review

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★☆☆☆☆

“Dangerous counterfeit goods!”

Written on: 06/02/2016 by 111Kincaid (1 review written)

The amount of counterfeit products that this company may be selling is truly shocking! They were recently featured on the TV consumer awareness programme 'Fake Britain' for selling potentially life threatening counterfeit children's night lights which could easily set on fire. I fear that this is definitely not an isolated case & that this company may be buying & selling mass amounts of counterfeit goods mostly purchased from China; which is now known as the counterfeit capital of the world & it… Read Full Review

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