B&M Bargains (BM Stores) Reviews

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★★☆☆☆
1.9 / 5
62
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★☆

“Product availability service”

Written on: 28/04/2016 by reviewsbypaul (1 review written)

I phoned my local store to ask about a chest of drawers. It wasn't in but the guy took my details and said he would ring me when it came in. No chance, I thought. Two days later he was on the phone to say one had just come in. I couldn't believe it. Great service. I should have taken your name. The store was in Byker, Newcastle. I will shop with you more often so see you soon… Read Full Review

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★★★★★

“Fantastic service at Chelmsford store”

Written on: 19/04/2016 by Annie747 (1 review written)

Brought garden patio set last Friday. Staff carried it out to car for me, two very nice men. When we put it together Sunday one of the chairs had a fault running through it. Phoned Chelmsford store and spoke to a very helpful young man who put another chair aside for me. Took it back today got another chair, was asked if I wanted it carried out to car for me. Couldn't ask for nicer helpful staff. Can see I'm going to be a regular customer over there, what great choice of bargains. What a… Read Full Review

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★☆☆☆☆

“Why bother with a website?”

Written on: 24/03/2016 by Briansllim (3 reviews written)

I think it's pointless having a website when you do not accept orders or make deliveries. I am disabled and cannot get to a shop. After reading the reviews this may be a blessing in disguise!!… Read Full Review

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★☆☆☆☆

“Terrible Rudest Staff Ever!!”

Written on: 18/03/2016 by MaximoKing337 (1 review written)

Staff at copdock including the young female manager with brown hair are all so rude miserable and unprofessional. They never ever greet you at the till they do not say hello,goodbye, please,thank you.They have the worst attitude, they don't wait for the customer to pack and go bofore they start shoving your shopping through and without a hello.No eye contact zero customer service.I witnessed in a matter of half an hour 2 very unhappy customers complaining, and they were so rude and… Read Full Review

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★☆☆☆☆

“Mold found in packet of tortellini just bought”

Written on: 10/03/2016 by 227Dodd (1 review written)

i purchased the pack of tortellini on the 8.03.2016 and once home I wasn't about to open it when I noticed black mold and an expiry date (16.01.2016) about two month ago! I returned to the store and after queening I was told to go to another till and queue again. There was no sign above the tills informing where to go to get refunds. The cashier wasn't very nice and hardly even apologised. I will not be returning rude staff and dangerous food… Read Full Review

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★☆☆☆☆

“terrible quality furniture RIO range”

Written on: 28/02/2016 by Bryant1984 (1 review written)

Went to the Charlton branch and came all the way from Eltham. Purchased a RIO console and found several parts warped. This is not the first time this has happened, but it will most certainly be the last. I will ask for a refund and take my custom elsewhere. Shocking quality… Read Full Review

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★☆☆☆☆

“Finish dishwasher tablets.”

Written on: 20/02/2016 by Karter151 (1 review written)

Purchased a large 110 tablet box of finish dishwasher tablets as it was 9.99,I think. Anyway since using them it has turned all my cutlery white and stained all my glassware the same.I have followed all advice in relation to the dishwasher(which is brand new)and followed all the troubleshooting and cleaning advice. Finally today I have reported the matter to finish themselves who are going to test the tablets as a possibility that they are fake!! Should of realised as the box is Russian/eastern… Read Full Review

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★★☆☆☆

“STAFF INCOMPETENCE ? COMPLETE EMBARRASSMENT”

Written on: 20/02/2016 by eavesham (1 review written)

My first (and last) experience of B & M bargains was made recently to purchase a birthday present. Upon arrival at the checkout I was informed that all the card payment machines were 'playing up' 'Why does this always happen at our busiest time ?' one member of staff was heard to say. Not an unusual event then one might assume. FIVE failed attempts were made to complete my transaction using two different card machines, the ever increasing queue behind me becoming more and more impatient. We… Read Full Review

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★★★★★

“excellent staff great service”

Written on: 15/02/2016 by Jamalu192 (1 review written)

We went to the scunthorpe store and purchased some furniture staff could not have been more helpful even helping us to our car with the items. They did not have one of the product but rang the grimsby store to check if they had one. This was reserved for us to collect and the staff there were just as helpful. Excellent service thankyou… Read Full Review

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★☆☆☆☆

“Dangerous counterfeit goods!”

Written on: 06/02/2016 by 111Kincaid (1 review written)

The amount of counterfeit products that this company may be selling is truly shocking! They were recently featured on the TV consumer awareness programme 'Fake Britain' for selling potentially life threatening counterfeit children's night lights which could easily set on fire. I fear that this is definitely not an isolated case & that this company may be buying & selling mass amounts of counterfeit goods mostly purchased from China; which is now known as the counterfeit capital of the world & it… Read Full Review

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★☆☆☆☆

“Hairdryer caught fire ”

Written on: 24/01/2016 by SlMARTIN1969 (1 review written)

I bought a hairdryer and straightener set for my daughter for Christmas, today she plugged it in and it set on fire, the whole house smells of burning. This could have been catastrophic if she hadn't noticed and started to dry her hair. I will never buy electrical items from this store again… Read Full Review

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★☆☆☆☆

“Poor quality cushions”

Written on: 11/01/2016 by kqPearson472 (1 review written)

I bought 5 cushions in this shop. The quality of the inners are very poor causing the cushions to go flat and out of shape in a matter of weeks. Do not buy cushions here!… Read Full Review

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★☆☆☆☆

“Poor customer service (tottenham)”

Written on: 06/01/2016 by Harrington449 (1 review written)

I recently visited the tottenham branch. I asked the manager for assistance. He was very abrupt and shut me down in an instance. He embarrassed me in front of other customers and made me feel small. He told me, " no, not now". I persisted and he stormed off. I asked him about his customer service and he said, "thanks, but I'm not paid enough to care". I felt so stupid considering I'm such a good customer… Read Full Review

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★☆☆☆☆

“Rude Manager at Tottenham branch”

Written on: 03/01/2016 by loake2016 (2 reviews written)

I recently visited the tottenham branch. I asked the manager for assistance. He was very abrupt and shut me down in front of surrounding customers by telling at me," no, not now". I felt so stupid. I then plucked up the courage to ask him about his customer service. He sneered at me and told me that he doesn't get paid enough to care. people were giggling and i was deeply embarrassed. I will not be shopping here again… Read Full Review

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★☆☆☆☆

“Rude Manager at Tottenham branch”

Written on: 03/01/2016 by loake2016 (2 reviews written)

I recently visited the tottenham branch. I asked the manager for assistance. He was very abrupt and shut me down in front of surrounding customers by telling at me," no, not now". I felt so stupid. I then plucked up the courage to ask him about his customer service. He sneered at me and told me that he doesn't get paid enough to care. people were giggling and i was deeply embarrassed. I will not be shopping here again… Read Full Review

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★☆☆☆☆

“Cheap and dangerous”

Written on: 29/12/2015 by AlvaroDavenport277 (1 review written)

Was given a toy pushchair for my daughter for Christmas. It states 3 years plus on the packaging however my daughter is 3 in 3 months. She is not big for her size yet she has to bend over to reach the handles. The pushchairs falls apart all the time. It is unfit for purpose. My poor daughter kept falling over the pushchair as the rear wheel section kept falling off. Great Christmas present?! She kept falling over it or crying that it was in pieces AGAIN!!! Really do not recommend. Be careful… Read Full Review

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★★☆☆☆

“Manager shouting at younger staff in front of customers”

Written on: 25/12/2015 by Kianax63 (1 review written)

Witnessed a female shouting at a younger member of staff. If I did not know better I would say that she was a bully as this has happened to a number of staff there. I would not work there for quality of life. They even pay £3 odd for young staff and are threatened with no pay for the whole week if they miss a day… Read Full Review

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★★★★☆

“Hemel Hempstead Branch”

Written on: 25/11/2015 by gerryacton (1 review written)

My wife and I have made many purchases from this store, and have been very pleased with our purchases. Their prices are very competitive. There are sometimes delays at the checkouts, but if they employ additional staff then their prices will go up. You get what you pay for. My thanks to the manageress who resolved a recent problem quickly, courteously, and amicably. Most people only write to complain. Lets get the balance right… Read Full Review

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★☆☆☆☆

“Do not purchase anything from this company”

Written on: 10/11/2015 by Larsen17 (1 review written)

Do not purchase anything from this company Very disappointed with the service I experience at the Chelmsford Store. Fruit juicer, kettle, toaster all faulty/broken and not fit for purpose. Around trip of 29 miles to return product and no apology. Female floor manager totally incompetent, most of the electrical goods are really bad seconds Do yourselves a favour and go to Argos or Tesco’s It would be a public service if they put the company in to liquidation … Read Full Review

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★☆☆☆☆

“Rude dismissive and ignorant staff! Burnley Branch”

Written on: 18/10/2015 by Arnoldzs1948 (1 review written)

The staff at the branch in Burnley are totally unprofessional, rude and downright ignorant. While waiting to be served at lunch time on Saturday 17th October 2015, I had to listed to two members of staff serving on separate tills, who shouted across to each other about another member of staff who did not turn up for work because, "they couldn't be arsed!". Lovely! They are unhelpful, never greet customers, in fact they rarely even make eye contact, and quite frankly they are useless. … Read Full Review

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