Crystal Travel Reviews - www.crystaltravel.co.uk

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Latest Reviews

“Terrible service”

Written on: 22/01/2015 by humphreyt (1 review written)

I can honestly say this must be the worst Travel Agent I have ever booed with. I originally booked a 3 night stay at Budapest with your Crystal travel via Wowcher. The holiday that was advertised was for 3 nights, flights, accommodation (Prince Apartments) and a cruise along the River Danube. When I called the travel agent to book this I was informed me that the hotel was no longer available as it was basically over sold, therefore could only offer me two alternatives, which both when I… Read Full Review

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“I have booked my flights them ,they have booked me on...”

Written on: 19/01/2015 by keRasmussen422 (1 review written)

I have booked my flights them ,they have booked me on wrong dates, what rubbish company i have complained to.atoll 3517 that they are cheaters i will go further now and i want my full refund asap.they have registered many companies under this atoll i have confirmed with atoll avoid them i will sue them.if they wont refund me my money asap they i have ruined my plan i need my money u guys dont know how we earn here! Who ever read this review complain against them! Refund my money flights to Sana… Read Full Review

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“Thebest”

Written on: 11/01/2015 by DamonSchmidt (1 review written)

Great customer service extremely helpful couldn't get the days I wamted but offered me a fantastic alternative joy is a great asset to your business and very good a negotiating sales can only see him excelling I'm what he does all the best!… Read Full Review

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“ Money not refunded”

Written on: 27/12/2014 by steveredfearn (1 review written)

Crystal travel were paid as part of our holiday arranged with them to organise and pay for the transfer to Lloret de Mar from Barcelona airport in July 014. On arrival at the airport the transfer was not in place. On contacting Crystal Travels London office I was told to pay for a taxi to the destination and that this would be repaid in full on our return to the uk. The cost to me was 185 euros. On my return I was told that they needed time. 15 calls and some 2 months later I was finally told… Read Full Review

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“Thank You ”

Written on: 04/12/2014 by Cantrellna176 (1 review written)

Exceptionally efficient friendly service. The key is to stick with one consultant when booking large numbers. When I rang and spoke to a different consultant it became confusing and slightly stressful. My original consultant soon took all the sress away and seamlessly orgainised my booking efficiently and professional. Thank you for all you help, I will definitely use and recommend you again, 100%… Read Full Review

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“Good”

Written on: 02/12/2014 by qqStevenson262 (1 review written)

I was happy with the services I got from Mr Ethan today the only negative thing was the amount of time it took to get the tickets… Read Full Review

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“Visit to Warsaw”

Written on: 26/11/2014 by Selenav215 (1 review written)

Your member of staff has been most helpful. He has sorted our flights accommodation and transfers quickly and efficiently. He solved some problems that w e had and called us by phone to check that all was ok… Read Full Review

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“fantastic assistance”

Written on: 21/11/2014 by Toyang (1 review written)

Crystal Travel has always been consistent. They (travel Agents) will always help a customer to find what the Customer wants. I always feel that the company treats their customers like a relative, they are kind, helpful and very patient. Thank you Crystal Travel keep up the good work. There is nothing to complain about how one is treated. I have been a custome of Crystal for 10 years and I do not have anything to complain about … Read Full Review

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“amazing service”

Written on: 20/11/2014

Am more than happy with the service given me,and the way and manner i was treated was brilliant… Read Full Review

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“Great Service”

Written on: 15/11/2014

All good, very helpful and friendly - would use again… Read Full Review

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“Going to Amsterdam for two days. I have been given...”

Written on: 14/11/2014 by 420Roberts (1 review written)

Going to Amsterdam for two days. I have been given great service, Sales booking helper couldn't have been any better he was perfect i cant thank him enough. I cant wait for my two days away now… Read Full Review

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“Scott from Crystal Travel”

Written on: 12/11/2014 by 445Buchanan (1 review written)

Scott was super helpful. We ordered via wowcher and he answered just before his shift ended. Scott stayed 15 mins late just to get us booked up. I was really paranoid about not getting the dates I wanted and he was able to assist with getting us reasonable dates, he was friendly and helpful and I would say went above his call of duty by staying late. No complains. I want his team to know how lovely he is! thanks Scott… Read Full Review

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“service could be better but its not that bad”

Written on: 11/11/2014 by Edwardsph274 (1 review written)

I say this because I spoke to a consultant and he kept like hiding away everytime i called back for a confirmation, nontheless a consultant and Bill was very could he kept to his word and phoned back straight away and sent me all the documents i needed… Read Full Review

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“Helpful and professional”

Written on: 10/11/2014 by r2d2_vegas (1 review written)

I found a deal on groupon but wanted to alter the travel arrangements to suit me better, so went direct to the agent. Our travel co-ordinator was able to find the exact flight times for us at a great price. I trusted Crystal Travel as I had used them previously, and really appreciated the professional service and attention to detail. I had a little trouble checking in for the flight 30 days before, but our travel consultant took care of everything and emailed me the boarding passes - this… Read Full Review

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“Thank you!”

Written on: 09/11/2014

Found this travel deal through Groupon. I called direct to Crystal to find if my preferred dates were available. They were able to answer all of my questions and easy to deal with. Thank you! Hopefully my actual holiday goes just as smoothly! (Only thing was when asked to review, the email was addressed to another name)… Read Full Review

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“Good service good deal ”

Written on: 08/11/2014 by Luciand87 (1 review written)

I booked a 3 night stay for 2 in Dublin with a Groupon offer. I'd never used a Groupon for a trip before. After I purchased it, I had to book via telephone. The flights in the deal were last thing at night and first thing in the morning which defeated 2 of the 3 nights stay. I had to pay extra for better flight times. I was very restricted when I could book them and the advertised hotel was not available. The adviser from Crystal gave me an alternative hotel which she believed was in the same… Read Full Review

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“Bill Morgan”

Written on: 08/11/2014 by Samson1948 (1 review written)

Bill was very professional and as I am not very good on the computer he was very helpful and patient. He explained everything to me and was very understanding… Read Full Review

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“took the pain out”

Written on: 07/11/2014 by nameless_scot (1 review written)

I had spent hours trying to book flights with no success. I called Crystal Travel in hope of finding help. The agent was helpful and patient and persistent. He found what I need and stayed with it through all the subsequent extra challenges of ex-pat travel arrangements. He even thought to email me the next day regarding the unique baggage policies of our local airline. Ver sweet of him. Well done Crystal. I will definitely use you again… Read Full Review

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“wonderful!”

Written on: 07/11/2014 by jillfb (1 review written)

Right from the start Bill really listened to what I wanted...there was no trying to push me into something I didnt want..and even when I changed my mind (TWICE!)he remained calm and professional...cominng back to me promptly as promised with my preferred flights etc.I was sceptical to begin with-but truly they have deliverd a tailor -made holiday just for me!I HAVE Not used crystal services before...but they will be my first port of call from now onwards!Thankyou so much !… Read Full Review

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“fantastic, reliable, trustworthy. ”

Written on: 05/11/2014

After being let down by another flight company, I turned to crystal travel and they made my day. I received e tickets within 24 hours, without any fuss or delay. The staff kept me informed on the progress of my tickets by giving me courtesy calls. I was so stressed before I found crystal travel as the other agents were not proffeional at all. But crystal travel showed me pure proffeional status and made me feel at ease when booking with them. They even found me a flight that was perfect with… Read Full Review

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