Crystal Travel Reviews - www.crystaltravel.co.uk

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Latest Reviews

“Great customer service!!!”

Written on: 30/04/2015 by Leonelc371 (1 review written)

Got a fab deal from Wowcher, they dealt with my query quickly and respectfully and I got exactly what I asked for. Wonderful service from Drake, polite, friendly and skills with taking all required details without causing more confusion etc as do some other travel company's do!! Mentioning no names! :)… Read Full Review

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“Pleasant, helpful, efficient ”

Written on: 28/04/2015 by KinleyDickey (1 review written)

The adviser was great, top representative for your company… Read Full Review

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“brillant serves”

Written on: 27/04/2015 by 102Tilley (1 review written)

Ethan went over and above my expectations he got me flights I wanted and at the best price .Will use this site again .Had my documents and tickets in minutes fabulous .Never had service so good .Thanyou… Read Full Review

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“TERRIBLE...not helpful and efficient. RUBBISH!”

Written on: 25/03/2015

I particularly did not like the way the agent spoke to me. he did not call back when he said he should. i would not recommend anyone to this company. very ineffective way to treat customers and not helpful when you want to change ticket dates rather book via the airline direct… Read Full Review

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“Party of 8 to Iceland”

Written on: 18/03/2015 by MickyB (2 reviews written)

We are very thankful to Bryan of Crystal Travel for arranging our short break to Iceland. Flights were from our local airport and transfers on arrival. The hotel could not have been better placed, just a short walk to restaurants, bars, shops and most importantly, 5 minutes from the Gray Line office from where virtually all tours started and ended. We were unable to see the Northern Lights as the tour was cancelled each evening but on our return Bryan was able to secure a credit for this. I… Read Full Review

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“Very helpful, friendly and efficient service.”

Written on: 17/03/2015 by tanverh (1 review written)

the person I dealt with was very friendly and worked hard to find the best deal. She listened to all of my queries with patience and tried her best to give satisfactory answers. She was very helpful and dedicated to give the best customer service… Read Full Review

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“Lied to me”

Written on: 28/02/2015 by Randall480 (1 review written)

I booked flights for honeymoon, so why would he booked seats at opposite ends of the aircraft. Why would he insist all the seats are going fast when the plain is empty? Its dishonest and I complained but got ignored. I won't use them again… Read Full Review

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“do not use !”

Written on: 13/02/2015 by Ryleen1960 (1 review written)

DO NOT BOOK WITH THEM … I just made the same mistake …. The call centre is in India and they are incredibly rude and unhelpful. Once they have taken your money they are not interested. The person I spoke to refused to help and told me to call back later. I asked to speak to the supervisor and he told me customer where waiting to get through and to call back. I told him I was a customer !!!! Never again. An expensive lesson learnt. I'd be very surprised if the hotel are expecting me, let… Read Full Review

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“Stay away!”

Written on: 03/02/2015

Most appalling and terrible service ever received from any travel agent. The agents have absolutely no regard for their customers and just pass the buck to each other. Tried to book a holiday and after several attempts over a week when I was promised call backs, I finally gave up and went elsewhere. Shameful service. Genuine advice would be to stay away… Read Full Review

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“Prompt , Good Service.”

Written on: 26/01/2015 by Adalynn311 (1 review written)

2 days ago I purchased a round trip comprising of four separate flights in business class to Thailand. Over the last few years I have used many agents online for my bookings and I have to say that in my opinion, Crystal Travel was up amongst the best. The website is very user friendly and they appear to offer a consistently competitive price. Confirmation was almost instant and my E Tickets were emailed within a few hours with everything to satisfaction. I had read one or two reviews prior to… Read Full Review

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“Terrible service”

Written on: 22/01/2015 by humphreyt (1 review written)

I can honestly say this must be the worst Travel Agent I have ever booed with. I originally booked a 3 night stay at Budapest with your Crystal travel via Wowcher. The holiday that was advertised was for 3 nights, flights, accommodation (Prince Apartments) and a cruise along the River Danube. When I called the travel agent to book this I was informed me that the hotel was no longer available as it was basically over sold, therefore could only offer me two alternatives, which both when I… Read Full Review

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“Thebest”

Written on: 11/01/2015 by DamonSchmidt (1 review written)

Great customer service extremely helpful couldn't get the days I wamted but offered me a fantastic alternative joy is a great asset to your business and very good a negotiating sales can only see him excelling I'm what he does all the best!… Read Full Review

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“Thank You ”

Written on: 04/12/2014 by Cantrellna176 (1 review written)

Exceptionally efficient friendly service. The key is to stick with one consultant when booking large numbers. When I rang and spoke to a different consultant it became confusing and slightly stressful. My original consultant soon took all the sress away and seamlessly orgainised my booking efficiently and professional. Thank you for all you help, I will definitely use and recommend you again, 100%… Read Full Review

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“Good”

Written on: 02/12/2014 by qqStevenson262 (1 review written)

I was happy with the services I got from Mr Ethan today the only negative thing was the amount of time it took to get the tickets… Read Full Review

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“Visit to Warsaw”

Written on: 26/11/2014 by Selenav215 (1 review written)

Your member of staff has been most helpful. He has sorted our flights accommodation and transfers quickly and efficiently. He solved some problems that w e had and called us by phone to check that all was ok… Read Full Review

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“fantastic assistance”

Written on: 21/11/2014 by Toyang (1 review written)

Crystal Travel has always been consistent. They (travel Agents) will always help a customer to find what the Customer wants. I always feel that the company treats their customers like a relative, they are kind, helpful and very patient. Thank you Crystal Travel keep up the good work. There is nothing to complain about how one is treated. I have been a custome of Crystal for 10 years and I do not have anything to complain about … Read Full Review

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“amazing service”

Written on: 20/11/2014

Am more than happy with the service given me,and the way and manner i was treated was brilliant… Read Full Review

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“Great Service”

Written on: 15/11/2014

All good, very helpful and friendly - would use again… Read Full Review

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“Going to Amsterdam for two days. I have been given...”

Written on: 14/11/2014 by 420Roberts (1 review written)

Going to Amsterdam for two days. I have been given great service, Sales booking helper couldn't have been any better he was perfect i cant thank him enough. I cant wait for my two days away now… Read Full Review

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“Scott from Crystal Travel”

Written on: 12/11/2014 by 445Buchanan (1 review written)

Scott was super helpful. We ordered via wowcher and he answered just before his shift ended. Scott stayed 15 mins late just to get us booked up. I was really paranoid about not getting the dates I wanted and he was able to assist with getting us reasonable dates, he was friendly and helpful and I would say went above his call of duty by staying late. No complains. I want his team to know how lovely he is! thanks Scott… Read Full Review

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