Crystal Travel Reviews - www.crystaltravel.co.uk

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Latest Reviews

“Excellent and helpful customer service and customer care”

Written on: 11/07/2015 by Hooverbj273 (1 review written)

I recently went on a trip to Venice and Rome with my son, Crystal Travel were supportive right from start. My first communication with the staff was very pleasantly helpful and to my piece of mind he was extremely patient with me. Their email reminder to check-in online was very helpful as this is my first EU trip in a long while. Centrale hotels in Venice and Romoli Hotel in Rome were lovely and the staff were pleasant. I am looking forward to another trip booking with you Crystal… Read Full Review

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“DO NOT TRUST THEM”

Written on: 07/07/2015

do not trust them!!!! They sell flights on line that they are subsequently unable to book with the airlines. They do however take you money.... I am still trying to get my money back!!!! … Read Full Review

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“Bought ticket to Brazil online. A week later got an...”

Written on: 06/07/2015 by ibeendone (1 review written)

Bought ticket to Brazil online. A week later got an email to say ticket cancelled. Had to pay 81 pounds more to fly on the same day.Changed me from air france to klm arriving at a less convenient time. One hour on phone to customer service. Had to pay all over again while waiting for my refund of original  price. … Read Full Review

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“comlaint satisfied”

Written on: 29/06/2015 by SaraPennington23 (1 review written)

after initial problem with salesperson misleading me on transfer from airport to hotel,I WAS COMPLETELY satisfied with the way the supervisor/manager dealt with my complaint. Thank you… Read Full Review

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“Too pushy! Saves your number and rings constantly!”

Written on: 20/06/2015

I've rang crystal travel for flight quotations and they may offer slightly good prices however they do try and push you to buy the tickets promptly. They try and make you reserve tickets and put down a deposit even though you made it clear you need time to think about it! Without realising they have also saved my number, they have since called me a number of times even at 11.45pm to get me to buy tickets! Too pushy and I won't be buying the tickets through them anymore. Terrible customer… Read Full Review

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“Poor umrah package ”

Written on: 12/06/2015 by chavez9804 (3 reviews written)

Stay away from them. ..currently in medina having purchased a package from one of their salesperson shaikh Hassan. .. these guys are good at selling you something but when you reach the other end. .. it's a nightmare and you have to fork out of your own pocket. They will tell you great near Haraam hotels good transport bookings confirmed. .. We learnt the hardway… Read Full Review

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“AVOID AT ALL COST!!!!”

Written on: 16/05/2015 by 1966Carson (1 review written)

Hello All, I thought it is my ethical duty after my experience with Crystal Travel to write this review. I cannot stress enough how terrible company it is. My experience with them, like many others for sure, was horrible. To be absolutely fair and honest about them, they are a group of unprofessional, untrustworthy liars. To summarize my torture from them, again like everyone else who dealt with them, I was looking for a cheap flight deal from London to Vietnam, and of course I was attracted… Read Full Review

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Chavez9804's Comment

Written on: 12/06/2015

Absolutely we were conned I'm responding to your review when I return I'm taking legal action against these guys beware of a salesman

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Chavez9804's Comment

Written on: 15/06/2015

Unfortunately my misfortune was with umrah experts who work from 38 riding house rd. ..what a coincidence same as crystal travel

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“Great customer service!!!”

Written on: 30/04/2015 by Leonelc371 (1 review written)

Got a fab deal from Wowcher, they dealt with my query quickly and respectfully and I got exactly what I asked for. Wonderful service from Drake, polite, friendly and skills with taking all required details without causing more confusion etc as do some other travel company's do!! Mentioning no names! :)… Read Full Review

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“Pleasant, helpful, efficient ”

Written on: 28/04/2015 by KinleyDickey (1 review written)

The adviser was great, top representative for your company… Read Full Review

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“brillant serves”

Written on: 27/04/2015 by 102Tilley (1 review written)

Ethan went over and above my expectations he got me flights I wanted and at the best price .Will use this site again .Had my documents and tickets in minutes fabulous .Never had service so good .Thanyou… Read Full Review

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“TERRIBLE...not helpful and efficient. RUBBISH!”

Written on: 25/03/2015

I particularly did not like the way the agent spoke to me. he did not call back when he said he should. i would not recommend anyone to this company. very ineffective way to treat customers and not helpful when you want to change ticket dates rather book via the airline direct… Read Full Review

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“Party of 8 to Iceland”

Written on: 18/03/2015 by MickyB (2 reviews written)

We are very thankful to Bryan of Crystal Travel for arranging our short break to Iceland. Flights were from our local airport and transfers on arrival. The hotel could not have been better placed, just a short walk to restaurants, bars, shops and most importantly, 5 minutes from the Gray Line office from where virtually all tours started and ended. We were unable to see the Northern Lights as the tour was cancelled each evening but on our return Bryan was able to secure a credit for this. I… Read Full Review

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“Very helpful, friendly and efficient service.”

Written on: 17/03/2015 by tanverh (1 review written)

the person I dealt with was very friendly and worked hard to find the best deal. She listened to all of my queries with patience and tried her best to give satisfactory answers. She was very helpful and dedicated to give the best customer service… Read Full Review

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“Lied to me”

Written on: 28/02/2015 by Randall480 (1 review written)

I booked flights for honeymoon, so why would he booked seats at opposite ends of the aircraft. Why would he insist all the seats are going fast when the plain is empty? Its dishonest and I complained but got ignored. I won't use them again… Read Full Review

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“do not use !”

Written on: 13/02/2015 by Ryleen1960 (1 review written)

DO NOT BOOK WITH THEM … I just made the same mistake …. The call centre is in India and they are incredibly rude and unhelpful. Once they have taken your money they are not interested. The person I spoke to refused to help and told me to call back later. I asked to speak to the supervisor and he told me customer where waiting to get through and to call back. I told him I was a customer !!!! Never again. An expensive lesson learnt. I'd be very surprised if the hotel are expecting me, let… Read Full Review

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“Stay away!”

Written on: 03/02/2015

Most appalling and terrible service ever received from any travel agent. The agents have absolutely no regard for their customers and just pass the buck to each other. Tried to book a holiday and after several attempts over a week when I was promised call backs, I finally gave up and went elsewhere. Shameful service. Genuine advice would be to stay away… Read Full Review

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“Prompt , Good Service.”

Written on: 26/01/2015 by Adalynn311 (1 review written)

2 days ago I purchased a round trip comprising of four separate flights in business class to Thailand. Over the last few years I have used many agents online for my bookings and I have to say that in my opinion, Crystal Travel was up amongst the best. The website is very user friendly and they appear to offer a consistently competitive price. Confirmation was almost instant and my E Tickets were emailed within a few hours with everything to satisfaction. I had read one or two reviews prior to… Read Full Review

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“Terrible service”

Written on: 22/01/2015 by humphreyt (1 review written)

I can honestly say this must be the worst Travel Agent I have ever booed with. I originally booked a 3 night stay at Budapest with your Crystal travel via Wowcher. The holiday that was advertised was for 3 nights, flights, accommodation (Prince Apartments) and a cruise along the River Danube. When I called the travel agent to book this I was informed me that the hotel was no longer available as it was basically over sold, therefore could only offer me two alternatives, which both when I… Read Full Review

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“Thebest”

Written on: 11/01/2015 by DamonSchmidt (1 review written)

Great customer service extremely helpful couldn't get the days I wamted but offered me a fantastic alternative joy is a great asset to your business and very good a negotiating sales can only see him excelling I'm what he does all the best!… Read Full Review

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“Thank You ”

Written on: 04/12/2014 by Cantrellna176 (1 review written)

Exceptionally efficient friendly service. The key is to stick with one consultant when booking large numbers. When I rang and spoke to a different consultant it became confusing and slightly stressful. My original consultant soon took all the sress away and seamlessly orgainised my booking efficiently and professional. Thank you for all you help, I will definitely use and recommend you again, 100%… Read Full Review

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