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Written on: 19/11/2015 by Adeline404 (1 review written)
We went to Sicily for 5 days. In Catania airport they give us a very old car, dammages everywhere and 158000km. the second day the car broke down, we had to go back with a truck and they give us another car in even worse conditions. we gave them back at the day 5th and I went back home. I checked my bank account and surprise! the 3d day of the trip they charged the full deposit (no retention, charged directly) 1100eur. I claim to the bank and also the website company Atlaschoice in uk but they… Read Full Review
Written on: 14/01/2015 by 18Pugh (1 review written)
As they did with the other customers, they properly stole our 1100€ deposit. We get the car back without any damage, in the exact same condition we rented it, and then we discovered they charged us, without any explanation !! Why havent we seen these comments before.... But how is it possible that this company were still alive after all these cheats ?… Read Full Review
Written on: 27/09/2014 by MareliAyers (1 review written)
I rented the car in June. The car was really awful. OS Autonoleeggio required for the deposit of EURO 1,900 !!!! No damages were found out upon receipt, the security deposit is written off - just stolen!!! No claims or supporting documents from them. My e-mails and calls are fully ignored… Read Full Review
Written on: 24/09/2014 by SarahSchultz308 (1 review written)
The same bad experience as written in other reviews. They really screw you when returning the car. They claim to see Some damage on the tire ( which was already there and nothing terrible) and suddenly don't understand english anymore and are not willing to refund your deposit. It is nothing less then theft. Do not hire a car!!… Read Full Review
Written on: 09/08/2014 by ucMyers225 (1 review written)
These people are rude and hateful. I hired a car in advance and when I arrived they had given it away to someone else. They would not help try and sort there mess out and when it when I asked for the deposit to be refunded the man found he could no longer speak English. In a nutshell these individuals especially the goon that I spoke to are parasites. The world would be a better place if this company went bust and let a legitimate business take there place. Just in case I haven't been… Read Full Review
Written on: 17/07/2013 by Cavorres (1 review written)
First time ever after 25 years of renting cars abroad, usually in Greece, first time in Italy. Just found additional charges on our card. Sneaky, sneaky and really just down right theft. To agree all is ok when you return the car, and then take payment off our card is just plain right theft. AVOID THIS COMPANY at all costs… Read Full Review
Written on: 27/11/2012
We renetd a car in Catania on October 2012,and we rented a new renault twingo with a good normal rate for Catania market rent a car,no problems with credt card no damages,in catania there are 20 car rental company but not all have a new car fleet for rent.Instead in OS nolegio yes. I hope to come back in Catania,beautiful city for restaurant or wines. Thank os… Read Full Review
Written on: 14/09/2012
This company supplements its revenue stream from renting cars, by fraudulently charging for "damage" which they invent on the spot. They claim not to speak English and insist that there is damage in Italian mixed with sign language, banking on you having to catch a flight, and not being able to do anything. Then they proceed to charge your card without authorization or signature… Read Full Review
Written on: 09/01/2012 by Walshb (1 review written)
This company is essentially a thieving scam set up , I hired a car in November for ten days , the car already had 43,000 km's on the clock and the clutch was dodgy , but it worked. Due to the heavy rains in Sicily at this time I returned the car in a slightly muddy state externally, they told me I would have to wait between one and two hours for it to be cleaned so that they could assess any damage;the was no damage of any kind, impossible given flight times. On November 24th they reached into… Read Full Review
Written on: 07/12/2011
I rented a car OSAutonoleggio, and I must be honest, it was a good service. The car a Nissan Pixo, all was new, and the price was affordable for me really. I had no problems with OSAutonoleggio, my deposit was released after 1 week and now I book for January. Sorry but I know that osautonoleggio is only in Italy, because I wanted to book with them in January to go to Madrid in Spain… Read Full Review
Written on: 03/12/2011
We recently made a marvellous trip to Sicily. Everything was perfect with the exception of the car rental company we used. The company is called OS Autonoleggio (http://www.osautonoleggio.com/index.php). The car we had booked online was given to us with no radio. When we asked why, we were told casually \"It was stolen last night.\" They also required a deposit of 900 euros to be blocked on my credit card. We returned the car in perfect condition and the car rental company confirmed that the… Read Full Review
Written on: 03/12/2011 by tuhilli (1 review written)
Hired car from AUTO EUROPA and had a puncture and a small scrape. Expected to pay some insurance excess but had cover from Mondial Assist so wasn't worried. Did not sign anything as they said they would send a statement before taking any money. No document arrived and 2 months later this company AUTONOLEGGIO took Euros1240 from my account. In spite of a number of emails there was no response and no documents. I will be taking legal action through an Italian lawyer. Be aware that it appears that… Read Full Review
Written on: 23/10/2011 by M-ST (1 review written)
There are t.hieves working in this OS Autonoleggio in Catania. They stole €850 from us after we left. We did recover the money through mastercard (after a month and many, many phone calls, letters, etc). It was a horrible experience. When we first contacted the company and asked why they had overcharged by €850 despite us having a signed document that all possible bills were paid, no damage to the car, etc they told us they would check with head office. I spoke to "Elenia". When I rang… Read Full Review
Written on: 11/03/2011
Hemos alquilado un coche con OS renta de autos,y hemos buscado un precio economico y un coche nuevo para una semana para ir en Taormina.
Unico problema?Que hemos perdido las llaves de el coche y para 2 dias non hemos podido condicir el coche para ir en Palermo.
Los empleados nos dicieron que para prequntar la secunda llave servivan 2 di s!??? No te pierdas las llaves del coche! No se arriesgan a ser capaz de ir a ninguna sito y la oficina te quere 150,00 ' para la llave perdita y que tienen los… Read Full Review
Written on: 22/07/2010
I rented intermidium car for my family, I had several large suitcases.
The employee advised me a up grade with a big car.
They were very professional and the gold fleet left me surprised at the many alternatives offered.
I rented in OS a Tiguan very new,a fantastic car for travel in Sicily and i pay only 150 euros more for differnce.
Too bad they are only in Sicily,and you office Brand is only in Airport and in the city,but the service is very excellent.
… Read Full Review
Written on: 12/06/2010 by hubertcosta (3 reviews written)
Very good service from the OS car hire company I had never seen that before but now I have driven their cars, they are cheap beautiful auto. I can recommend that I have provided a good service… Read Full Review
Written on: 05/04/2011
OS Autonolegio are cheating and stealing security deposit!!
Hello dear writer,
to me happens the same as you, I think you're from Germany.
I'm from Germany, too.
I'm getting straight to the lawyer with the case to get my money back.
What did you do to get your money?
Have you your money back?
Could you help me please!… Read Full Review
As rated by our community of reviewers
" Felt totally ripped off on picking up the car! " Read More
" Impressed " Read More
" Stung with hidden extras " Read More
" WHAT A RIP OFF, WAS GOING TO BE CHARGED £650.00 FOR A 2"dent " Read More
" Terrible Customer Service " Read More