Van Meuwen Reviews - www.vanmeuwen.com

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Latest Reviews

★☆☆☆☆

“Poor quality”

Written on: 30/05/2016 by Yael1953 (1 review written)

It took 6 days for my plants to arrive once they had been posted. It was during the very warm weather we had in the middle of June, they were bone dry with yellow leaves and broken stems. I have contacted Van Meuwen and they haven't bothered to reply to me. Very Disappointed with them as a company. Won't be using them again… Read Full Review

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★☆☆☆☆

“Very poor quality = very disappointed”

Written on: 20/05/2016 by Taraskye (1 review written)

Trying to establish a new garden I came across by chance Van Meuwen and proceeded to purchase a selection of plants, I am still waiting for one plant which is promised before the end of May and up until my last delivery I have been underwhelmed. I received geranium plugs - that were yellow unhealthy and poor quality. I have emailed twice attaching images of the product and requesting a refund - guess what still waiting The plants I have bought from a local supermarket are far superior to the… Read Full Review

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★☆☆☆☆

“Poor customer Service”

Written on: 17/05/2016

Out of 20 lily bulbs delivered last November only 6 have grown. I have written a letter,tried to telephone, and tried to e-mail to complain I have had no acknowledgement from this company at all. I am disgusted with their so called customer service., and embarrassed as this was a gift to a… Read Full Review

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★☆☆☆☆

“From terrible to horrendous.”

Written on: 14/05/2016 by TheVegMan (1 review written)

Ordered plants in June 2015, finally received on Friday 13th May 2016 after a number of promised delivery dates. Plants arrived in a box far too large and were just loose in the bottom of the box! Plants in a terrible condition and with the trauma of being, what appeared to be, just thrown into the box I do not expect any to survive. Complained to Van Meuwen and they have refunded my money - yet to be confirmed. Their parting words (via Facebook) was that this is a rare occurrence - I do not… Read Full Review

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★☆☆☆☆

“Beware poor substitutes!”

Written on: 22/04/2016 by 403Walsh (1 review written)

Received special offer 72 plants. Only 3 of original list included, others rubbishy substitutes and not even as stated on printed label included on the tray. Do not waste your money with this firm… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 11/11/2015 by Stevensontr1973 (1 review written)

Having read the reviews I was dubious about purchasing from Van Meuwen (via Groupon). However I was very pleasantly surprised at the excellent customer service I received. Not only did they respond very quickly to emails, they did not quibble at all when I was not satisfied with the plants and they immediately offered me a full refund. In addition, as I had purchased the plants through Groupon and it was Groupon who had to refund the money – but they were not responding to any emails, Van… Read Full Review

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★☆☆☆☆

“Should be closed down”

Written on: 21/06/2015

Ordered about £40 worth of plants online. The order appeared to go through. But no confirmation of order. No plants. Emailed to chase them, no reply. Chased them again, no reply. Checked my card, no transaction. Concluded they had a rubbish website and didn't want to make a sale via email. A thoroughly unprofessional, unresponsive and unengaged company. I can only think the few positive reviews here are by their own staff!… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 16/06/2015 by Maximusm1968 (1 review written)

I ordered Strawberry "Mount Everest" plants on 1st May 2015 and expected delivery in a few days. After three weeks I decided to give a gentle chaser. Don't bother, you can't get through on the phone! So I sent an email and eventually got a reply that they were out of stock and delivery would be a few weeks. At that point I decided to instruct Van Meuwen to cancel my order and refund my money and that is when they went deaf! Out of the blue, I received a letter from them telling me delivery was… Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 13/06/2015 by carlthebaggie60 (1 review written)

I bought some plants from Van Meuwen last year no problem.This year what a load of rubbish. I paid nearly £20 for.Bare roots missing and what seemed like half a pickled onion.Same useless e-mail reply.Never again… Read Full Review

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★☆☆☆☆

“Keep changing delivery date”

Written on: 05/06/2015 by Chanaa34 (1 review written)

Ordered and paid and told to expect delivery in 21 days, after 4 weeks phoned and was told delivery 1st week June. Phoned again 6 June told now will be end of June, any longer delay and the plugs will not have time to grow! ( should not have to pay until goods despatched )wont use again… Read Full Review

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★☆☆☆☆

“truly awful”

Written on: 26/05/2015 by Janalan (3 reviews written)

They don't reply to emails, customer service line permanently busy. But strangely enough the sales line answers immediately. Gave up after 2 weeks of trying to find out if the delivery would be when we are away on holiday. I won't be using this mob again and suggest everyone avoids them… Read Full Review

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★☆☆☆☆

“truly awful”

Written on: 26/05/2015 by Janalan (3 reviews written)

They don't reply to emails, customer service line permanently busy. But strangely enough the sales line answers immediately. Gave up after 2 weeks of trying to find out if the delivery would be when we are away on holiday. I won't be using this mob again and suggest everyone avoids them… Read Full Review

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★☆☆☆☆

“VERY POOR CUSTOMER SERVICE”

Written on: 07/05/2015 by BOB71 (1 review written)

PLANTS DELIVERED IN POOR CONDITION,EMAILS NOT REPLIED TO,CUSTOMER SERVICE NOT INTERESTED,DO NOT DEAL WITH THIS COMPANY,NOT RECOMMNDED… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 28/04/2015 by ogBateman1971 (1 review written)

Worst customer service experience ever. Ordered plants 1 month later nothing. Emailed - nothing. Phoned - had to listen to message for 20 minutes saying how great they are. Still nothing. ...avoid like the plague. Massive thumbs down. Don't even deserve 1 star… Read Full Review

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★★★★★

“Petunia Plug Plants”

Written on: 01/04/2015 by Brente1949 (1 review written)

I received my plug plants today for tumbling petunias. they were well packed, very healthy looking and above all a decent size each and every one at a good size for repotting. Thank you so much, I have had plants through the post from other companies and they are not a patch on yours… Read Full Review

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★★★★★

“I finally got something to grow.”

Written on: 12/09/2014 by GradyTaylor (1 review written)

I bought 3 things from Van Meuwen this year, 1st was bizzy lizzies they have done well but wont buy through the post again, garden center is better as you can buy when the weather is right for planting. 2nd was freesia bulbs, pleased with them but i planted in between other plants and they got a bit lost.3rd was Dahlias...Wow they have been fantastic. people are stooping outside my garden to admire at them. I live in the north of England and was not expecting much growth but they have been… Read Full Review

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★★★★★

“Ordered two Italian Cypress on offer via a popular...”

Written on: 19/08/2014

Ordered two Italian Cypress on offer via a popular daily newspaper. Within three days they turned up via a well known carrier packed perfectly in a strong cardboard box. Each tree was about 3' tall (90cm), undamaged and in good health. The total cost including carriage £11.93. Couldn't be more delighted, and will certainly do business with this company again. Full marks to the Newspaper in promoting this Company and its product. Incidentally my account was not debited until after… Read Full Review

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★★★★☆

“Deserve better than previous reviews”

Written on: 15/08/2014 by Gary2097 (1 review written)

I have ordered a number of things from this company all so far have turned out fantastic. I do agree with previous reviews that it can take months to receive some items. I ordered a multipack of fruit trees in march and received 2 around july and 3 last month with no contact from them to let me know when they were coming, however it does say on their site when they are likely to be dispatched which matched up with the times i received them. I also ordered a couple of buddlejah plants which came… Read Full Review

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★★☆☆☆

“disappointing results ”

Written on: 07/08/2014 by parsnip1234 (1 review written)

I seem to have been very unlucky with my order this year.The Cosmos Brightness was very badly packed and I lost half of them.I was sent a voucher for £5 but the remaining flowers only grew to 4ins and only had two or three flowers and then gave up!Two of my incurved Chrysanthemums are only 10ins.tall The Lathyrus Allsorts were replaced they arrived rather brown and there were only three colours.The begonias were free but disappointingly they were all yellow and no apricot… Read Full Review

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★☆☆☆☆

“Bad Business”

Written on: 29/07/2014 by doni-boy (1 review written)

This company took an order for my Mothers 80th Birthday,after about a month my mother called to say she hadn't received the gift so i got in touch with Van Meuwen and asked why! I was told they don't know it must be something to do with royal mail but its not their fault.Why wasn't i informed of the lack of service and offered a refund?when i eventually got a refund they paid me £3.95 short which was the postage! again the only way i found out was by looking at my bank account.When i asked… Read Full Review

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