Van Meuwen Reviews - www.vanmeuwen.com

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Latest Reviews

★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Customer service non existent.”

Written on: 19/06/2014 by McMahanxb309 (1 review written)

Wrote re a shrub which had died. Cannot get any reply from them in spite of being in touch twice commencing a month ago. After acknowledging enquiry they said they had received my complaint and would reply as soon as possible. Same reply after my second complaint. They have no intention of replying. Worst customer service I have ever experienced… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Paid the money-but no plants received”

Written on: 11/06/2014

Ordered plants for the summer at the beginning of May, bank account was debited. But I'm still waiting on plants-or even a reply to any of my 3 e-mails… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Poor Customer Service”

Written on: 09/06/2014 by Riley143 (1 review written)

I bought some champagne and gold plants from this company. When they began to flower they had white flowers mixed in with the true colours that I required for my window box display. I tried to contact them by phone to no avail, I then repeatedly sent emails, they did not respond. I now find out that they are part of Thompson and Morgan group which explains everything. I had the same service problems with them a couple of years ago and have not dealt with them since. I recommend that nobody… Read Full Review

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★★★☆☆
Van Meuwen www.vanmeuwen.com

“Buying live plants from them is a frustrating experience.”

Written on: 07/06/2014 by baroncelli (2 reviews written)

Honestly, I can't recommend Thompson & Morgan (or their other brand, Van Meuwen). Their logistics are a mess: you never know when the products are available, when they are being shipped, when they are expected at your place. Considering that it's live plants, that typically weeks can pass from when you order to when you receive the goods, and that very frequently you'll get various separate shippings for the various items in an order, ordering with them is risky business. Their "plug plants"… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“received incomplete basket kit, no reply to my email...”

Written on: 07/06/2014 by Tallen (1 review written)

I wrote to inform the company that the basket kit was missing the basket inserts and the hanging chain - so one of the 2 baskets was useless. I have been waiting over 2 weeks and have heard nothing whatsoever… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Just Don't Buy”

Written on: 06/06/2014 by georgaline (12 reviews written)

I ordered my plants 25th May for end of May delivery (i only bought here as my usual supplier had run out). They didn't arrive so I emailed and got no reply. I phoned and was told i would not be getting them until the end of September, I wasn't asked if this was ok, did i want a refund, sorry. Just take the service we give. Sent another long email and no reply. Had a look at my empty baskets (today 6th June) and i phoned them to ask for my money back. The girl said they had been sent… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Utter rubbish service”

Written on: 06/06/2014 by YadielWhite (1 review written)

Ordered several things at different times. There was a problem with every order. Dead plants arrived, nothing arrived, plug plants arrived late MAY. Can't put out until late June - too small. Avoid this lot like a plague. Email replies take a month after several chasers… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“very poor no response”

Written on: 01/06/2014 by ieMcLaughlin486 (1 review written)

on arrival plants rotted, no response after 4weeks from van meuwen… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Bad customer service”

Written on: 31/05/2014 by RiverGibson340 (1 review written)

I sent for a Daily Mail offer for a magnolia shrub VSOP/190 In March Cheque was cashed on April 16th but no delivery. Tried writing , e-mailing and phoning but have had no reply. Would never deal with this company again This is disgraceful lack of customer service… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“No plants, no proper replies to my emails. nothing!...”

Written on: 30/05/2014 by Finchsu282 (1 review written)

No plants, no proper replies to my emails. nothing! took my money and did a runner. Avoid this bogus company unless you want to lose your money. … Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Do not deal with this company ! ABSOLUTE RUBBISH”

Written on: 30/05/2014 by Christian191 (1 review written)

I tried to purchase plants online on the same day that they were advertised in the daily mail-and they were unavailable! I looked at money off voucher codes and ordered different plants from them.I used a voucher to claim a tree peony on offer from £29.99 to £2.99.When this arrived a month later it was worth about £1.99!If anyone paid almost thirty pounds for it they would have been very disappointed.Also a substitute variety was sent-the company did not email me to accept or decline the… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“48 Plants ordered - 36 DEAD”

Written on: 28/05/2014 by pcarnell11 (1 review written)

Never again. 48 ordered arrived after being in the post for over a week - 36 of them stone dead. Returned packaging to them so they could replace the plants, not heard a word. Contacted VM via Facebook, and they asked for the order number - told them had returned it with the packaging - not heard a word since. Money totally wasted, these people should not be trading they are dishonest. Patricia Carnell… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Very poor service”

Written on: 27/05/2014 by Perryzt217 (1 review written)

I ordered plants a few months ago, heard nothing. I wrote several e mails, to which I had no reply, then they asked what I had ordered. I received my plants, which were the tiniest plugs I have ever seen, 75% of them had fallen out of their tiny pots! thus I was unable to identify what they were. I have now emailed the company twice asking for a refund, but have not received a reply. I wish I'd read all these reviews before ordering… Read Full Review

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★★★★☆
Van Meuwen www.vanmeuwen.com

“Eventual satisfaction”

Written on: 26/05/2014 by McCullochhv242 (1 review written)

Ordered Free plants. Arrived near enough dead. Contacted Van Mewuwen by phone and eventually got through. Spoke to a pleasant lady, who offered a replacement set of plants; but said it would be June before they arrived. Explained that I would be on holiday all early June. She said she would see what could be done. They arrived 21st May in good condition and are now growing away nicely. Thankyou. Gerry… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“AVOID THIS COMPANY”

Written on: 26/05/2014 by Ball211 (1 review written)

Companies like this needs closing down. Disgusting customer service. Plugs arrived nearly dead. Still waiting for the balance of my order, only automated email when I try and contact. Save your money and shop at a local garden centre and you can see what you are getting… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Waste of time and money . Please avoid this company.”

Written on: 24/05/2014 by Sweetpea007 (1 review written)

I ordered sweet peas. Took ages to arrive. Opened box to find most of my plants either dead or in very poor condition. The packing was non existent to keep the plants from drying out! Immediately sent photos of this to them. The usual we will get back to you, but of course nothing doing. Please avoid at all costs. These were not cheap either… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“VERY POOR SERVICE”

Written on: 22/05/2014 by oblue (1 review written)

I ordered 216 plug plants. They sent them out over a bank holiday weekend. Result was they lay in a Post Office somewhere for 7 days. Plants were dead or very weak. I have contacted Van Meuwen many times. I get an automated reply saying they are busy. Not surprising the way they treat their customers. I do not think there is any customer service. I WILL NOT BUY FROM VAN MEUWEN EVER AGAIN!… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Dismayed”

Written on: 22/05/2014 by littleabbot (1 review written)

Order arrived 16th May - dead or dangerously ill, weak plants. My email sent same day produced a standard reply along the lines of "we will get back to you shortly". 22nd May, still no reply, have sent another email. Plants now on compost heap apart from 2 of 24 (just might survive). Will not be using this company again. Plants bad enough, follow up customer service non existent… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“dreadful”

Written on: 20/05/2014 by localshop (3 reviews written)

The only thing worse than the plants is the customer service small, weak plants at deaths door and all you get from customer services is an automated email reply waste of time and money shopping here… Read Full Review

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★☆☆☆☆
Van Meuwen www.vanmeuwen.com

“Don't bother.....save your money”

Written on: 20/05/2014 by 218Conway (1 review written)

I ordered plants from this company...when they arrived they were dead. They had been in the postal system for 10 days. I have written to them and only received automated responses. My advice would be to go to the garden centre or supermarket you will get a much better deal. At least you see that what you are buying is actually living. Leave well alone all their money goes in advertising and glossy brochures.... not in horticulture… Read Full Review

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