Economy Bookings Reviews - www.economybookings.com

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Latest Reviews

“Perfect car,was delighted.”

Written on: 17/12/2014 by RODA.E (1 review written)

Good service,good car and good price. Will recommend this company to my friends… Read Full Review

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“DISHONEST CAR RENTAL AGENCY”

Written on: 10/12/2014 by fiedler57 (1 review written)

I booked a car for pickup in Phoenix for 9 days. While booking,the quoted fee was $145 + their booking fee which was about $30.00 less than any other rental I could find at the time. I proceeded to book the car and after the confirmation did I notice big bold wording that stated 'Total Due at Time of Pickup $....' with an asterisk after the wording. Below the asterisk it stated in smaller print 'plus fees and taxes'. My so called cheaper rental now cost me more than a hundred dollars more than… Read Full Review

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“very good service”

Written on: 09/12/2014 by JanisSm (2 reviews written)

the car was perfect better than i expected.the service was excellent and quicly.the price was the best between all the company… Read Full Review

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“Good prices BUT always read the small print!”

Written on: 07/12/2014 by Joul (2 reviews written)

Booked a car with Economybookings because they offered the best price in US (online - one way booking). This time I read the small print regarding additional fees of the rental car company (in this case budget). No extra fees were listed or mentioned anywhere. In the past extras fees were listed in the tarif code, which had to be paid. Although on the voucher it said in red letters "pay only ....". The price without additional fees. Be aware. If in doubt recheck with Economybookings. This time… Read Full Review

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“Excellent service”

Written on: 05/12/2014 by Mikula.P (1 review written)

This is not first time I using Economybookings web to book rental car and all the time I am very satisfied with easy/comfortible and at the same time nice and qualified service. Will use it again!… Read Full Review

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“Do not use as agents do not understand insurance issues”

Written on: 18/11/2014

1 Booking made on line with assistance of agent 2 Query re insurance re my nationality citizen v resident , advised would be no issues with Alamo 3 Arrived to collect car having paid deposit and Alamo refused to rent to me as rental agreement totally wrong 4 After a lot of inconvenience and time forced to take out new booking with Alamo 5 Contacted Economy Car Bookings by phone. Agent totally uninterested would not do anything without me writing in!!!! Have done so apparently takes up to… Read Full Review

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Bookinggroup's Comment

Written on: 03/12/2014

Dear Cutomer,
Thank you for your email. I would like to ask you contact our support department via email. Also you can do it by calling to our office, phone numbers are indicated on our website www.economybookings.com in section "Contact us". Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers. If you will need any further information please do not hesitate to contact me.
Kind regards,

Booking Group Customer Support Team.

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Darlosboy's Comment

Written on: 11/12/2014

Despite them having all the papers still no response. So far have been hanging on the phone 30 minutes. Do yourself a favour before booking just try calling them so that you get to understand their appalling service level it really will save you a lot of hassle later on.
It is amazing that a business that is run as badly as this survives but they just do not care. I will continue to update the experience.

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Darlosboy's Comment

Written on: 12/12/2014

After hanging on for over 1 hour gave up trying to speak to option 3 customer services I rang back and selected option 1 sales. Agent said that customer services were not answering their phone at all and were only dealing with e mails. I tried to resolve my problem with this agent who said that it was nothing to do with her and proceeded to put the phone down on me.

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Darlosboy's Comment

Written on: 13/12/2014

2 calls of 30 mins and no reply then phone picked up and put down, these calls were to option 3 customer service. Then rang and selected sales option 1 and agent advised me that customer services were not dealing with phone calls at all, just e mails.
Tried to resolve my issue, totally uninterested and eventually just put the phone down on me. THEY STILL HAVE MY MONEY.
Will continue to update.

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Darlosboy's Comment

Written on: 13/12/2014

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Darlosboy's Comment

Written on: 18/12/2014

STILL NO REFUND AND NO REPLY FROM OPTION 3 CUSTOMER SERVICES. RANG OPTION 1 AGAIN EVENTUALLY ANSWERED THEN JUST PUT ME ON HOLD AND THENEVENTUALLY CAME BACK AND SAID THAT I WOULD RECEIVE AN E MAIL WITHIN 1 HOUR. WE WILL SEE BUT IN ANY EVENT I AM NOW REPORTING THEM TO THE CREDIT CARD COMPANY FOR THEM TO TAKE ACTION. DO NOT BE FOOLED BY THEIR SUPPOSED LOW RATES. DEAL WITH THIS COMPANY AT YOUR OWN RISK . THEY SEEM PROUD OF THEIR 90% POSITIVE REVIEWS BUT THAT MEANS THAT OUT OF 1000 BOOKINGS 100 ARE UNSATISFACTORY. ITS A GOOD JOB THESE PEOPLE DONT BUILD AEROPLANE ENGINES!!!!

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Srdh's Comment

Written on: 09/12/2014

I've experienced something very similar, trying to claim money back, so far I have paid a shade over double the quoted price

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“NICE SERVICE”

Written on: 07/10/2014 by Luciana391 (1 review written)

I rented with Economybooking(car rental company SIXT)s in Alicante in September and found the service and quality of car to be absolutely fantastic. One of my best experiences with a large company ever!… Read Full Review

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“Best rental experience”

Written on: 06/10/2014 by Vincc (1 review written)

Overall a very pleasant experience. I only take issue with the time it took to see an agent at the rental site, we had to take a ticket and waited almost an hour to be seen. The agent had a great attitude, and didn't try to push us too hard into buying added coverage etc. We were asked to pick the car that best suited our needs from a section of the parking lot. Returning the vehicle was very seamless, a basic check over and a printed receipt, and away we went. Would rent again… Read Full Review

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“Everythng was perfect. ”

Written on: 03/10/2014 by Sellers (1 review written)

Car was ready for us and we were away in no time at all. No problems with the vehicle. Return was also very straight forward: no hassles… Read Full Review

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“Never rent through EconomyBookings!”

Written on: 28/09/2014 by Canadiangirl3 (4 reviews written)

I happened onto EconomyBookings looking for a site comparing car rental prices. I selected a car category and rental company and EconomyBookings took a deposit up front. When I got to the car rental company they had no record of the deposit. Also, in the past whenever I booked through a central booking agency, i.e. Europcar, they charged the entire rental amount up front and all I had to do was pick up the car at whatever car rental company I had selected. I had to negotiate the charges… Read Full Review

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Darlosboy's Response to Canadiangirl3's Review

Written on: 18/12/2014

Totally agree this company are out to rip you off. See my review DARLOSBOY
18 November. I am still waiting for a refund of my monies.

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“NEVER AGAIN!”

Written on: 28/09/2014 by Canadiangirl3 (4 reviews written)

The only car rental platform that has ever charged me a deposit without deliv ering on it. Enterprise, which was the company I picked, had no knowledge of this deposit and it was not applied to the rental. I am still trying to get an answer, however, all my emails to EconomyBookings in this regard have been ignored! I certainly expect to have this deposit refunded. I am furious to be charged a nearly $50 deposit on a car rental that is not forwarded to the rental company. I have been renting… Read Full Review

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“We rented a car via Economy Booking, picked up last...”

Written on: 20/09/2014

We rented a car via Economy Booking, picked up last night from Zoom rental, which is an offsite car rental company in Toronto International airport. This is the first time we rent through Economy Booking and with Zoom. The reason for choosing this offsite company is because of competitive rates quoted through Economy Booking, and the rate quoted is inclusive of basic collision damage waiver and theft insurance. We were shocked and disappointed that when we picked up the car from Zoom's… Read Full Review

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“We rented a car via Economy Booking, picked up last...”

Written on: 20/09/2014

We rented a car via Economy Booking, picked up last night from Zoom rental, which is an offsite car rental company in Toronto International airport. This is the first time we rent through Economy Booking and with Zoom. The reason for choosing this offsite company is because of competitive rates quoted through Economy Booking, and the rate quoted is inclusive of basic collision damage waiver and theft insurance. We were shocked and disappointed that when we picked up the car from Zoom's… Read Full Review

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“BIG BIG BIG TRAP”

Written on: 19/09/2014 by mktrenato (1 review written)

It is a big mess and a huge trap. Worst service of all and... big big big trap. I paid the entire rental and later I had to add one more day. They would charge almost the price of a week to add one more day. I requested to leave that way. So they automatically charged more 77 usd (the original period, without the extra day). They explained me that those were taxes, not included before, but now included. They just decided to add the taxes. So I canceled the entire reservation, as I could cancel… Read Full Review

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“communication”

Written on: 04/09/2014 by ChelseaMunro (1 review written)

the set up for communications is very poor. I have been trying calling the phone number on website in Australia day and night for over a week. The phone is always engaged and there is no other way to contact them. I have questions to ask. What can I do? How can we contact you? Any email address? Danni… Read Full Review

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“Wicked and not honest EconomyBookings car rental”

Written on: 22/08/2014 by SamFromAsia (3 reviews written)

Don't use EconomyBookings! Not honest, wicked business model, and not actually pay part of customer's deposit money to reserve your car from Rental Companies!! I flew with my family from Asia to London, a few days then train Biarritz France. Booked my car in June for my family with kids arrival on 12 August at France. Everything confirmed, paid over 130 Euros as reservation for my car for five days. Then I was scared reading many poor reviews about the company. I managed to call long… Read Full Review

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“Everything was smooth, and great customer service.”

Written on: 12/07/2014 by McClos (1 review written)

The car was waiting for me at the car rental place. I had a question prior to my trip and the customer service was very friendly and helpful… Read Full Review

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“Everything was smooth, and great customer service.”

Written on: 10/07/2014 by Vanessa.K (1 review written)

The car was waiting for me at the car rental place. I had a question prior to my trip and the customer service was very friendly and helpful… Read Full Review

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Petronella122's Response to Vanessa.K's Review

Written on: 08/08/2014

What a bad experience. This company showed me the worst customer service ever. Firstly they never booked my car. After I complained and already paid my deposit they still didn't do much to the situation. I've been struggling to get my money out of them for more than two months

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“ Will certainly book again!”

Written on: 23/05/2014 by MartinSettle (1 review written)

The gentleman that helped me to book was fab! I asked him loads of questions ,Which he answered in detail and put my mind at ease… Read Full Review

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“No Customer service couldn't care less.”

Written on: 20/05/2014 by Stonefieldhouse (1 review written)

I have booked a car through Economy Bookings they took the deposit of my Visa debit card.When i went to pick up the car i was told by the hire company that they wouldn't take visa debit card and i should have looked at the small print when i was booking the car.Economy bookings have sent me back an email this morning after i had sent them 2 emails stating.WHEN YOU MADE THE RESERVATION YOU HAVE RECEIVED THE TERMS AND CONDITIONS and wont be returning my deposit of 92 euro in which they took from… Read Full Review

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