Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT USE - POOR CUSTOMER EXPERIENCE”

Written on: 23/07/2017

Ordered some plants online, they were delayed in delivery -took 23 working days to turn up by which time my parents were away and not able to enjoy the plants. limited comms about the delay with no information on delivery time. And when I did write to ask, responses took 3-5days to reply. and then were not informative or helpful. Tried to cancel but they wouldn't let me do so and then plants were on their way. Would not recommend or ever use again… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 17/07/2017 by Lillian265 (1 review written)

l can not believe that they have the cheek to call them selves Gardening EXPRESS. they took the money out of my bank account two days after the order was placed, so I thought great not long now before l get my order, nearly 3 weeks and l am still waiting… Read Full Review

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★★★★☆

“Very happy with my order for two wisterias ”

Written on: 17/07/2017 by DorothyAnne (1 review written)

When ordering I was told despatch could take up to fifteen days in the busy season. Half way through got an email saying they hadn't forgotten me. Then another on day fourteen to say they had been despatched. Two healthy looking plants arrived two days later well packed and in a good strong box but only time will tell. The downside was that they weren't as tall as specified and I thought they would have had name labels on. … Read Full Review

Dorothyanne's Response to DorothyAnne's Review

Written on: 18/07/2017

PS. Sorry, made a mistake with the dates. They were a week late being despatched but that was acceptable. Otherwise review correct.

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★☆☆☆☆

“Feeling lucky after reading other reviews!”

Written on: 17/07/2017 by 84Hansen (1 review written)

Palms arrived after just two weeks which makes me feel lucky now I have read reviews about this bunch of rogues. However....the four palm trees were NOT 100-120cm, even including the pot. They ranged from 75-82cm from base of pot to tip of tallest leaf. This is a huge difference in a young palm, about three years in fact. The website also said they had a nice trunk forming like the ones in the picture which had 20-25 cm trunks. The trunks, if you could call them that, on my plants were 5-8cm… Read Full Review

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★☆☆☆☆

“Outrageously bad conduct”

Written on: 15/07/2017 by Serrano302 (1 review written)

Avoid at all costs. The way this company conducts themselves is a disgrace. After a month of waiting for my order, continuous unanswered phone calls and ignored e mails I tried to cancel. 10 days later, no refund but a pathetic excuse for plants turned up poorly packaged and damaged. Since this point they have continued tonignore my requests to Cole t the plants and tonrefund me. Going to have to go to my bank and chargeback for my refund. They should be shut down… Read Full Review

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★☆☆☆☆

“shop elsewhere”

Written on: 12/07/2017 by wildpond (1 review written)

absolute rubbish company to deal with. been trying to get my order or a refund from them for almost 3 months now and no success. it takes them 4 weeks to reply to your email and then its a load of rubbish they reply with. JUST DON'T BUY FROM THEM AND SHOP ELSEWHERE.... YOU'VE BEEN WARNED… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 12/07/2017 by 9Sinclair (1 review written)

Ordered plants for my new garden, again like others received we and busy your plants will be with you in 10 - 15 days. Day 27 I e-mailed for a full refund. Now on day 36 my plants are here! Broken every consumer act going, even their own staff can't agree, was told it can take 30 days for delivery but on their website it specifies 28 days. Credit card company have taken up the case as I would like to send the plants back but I ain't paying for a return when their have had 9 days to cancel my… Read Full Review

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★☆☆☆☆

“No delivery, no direct communication”

Written on: 11/07/2017 by DIYJunkie (1 review written)

I placed an order on the 18th June. To date, I still have not received this order. I have sent emails, in various different ways, but have only received automated responses. I have called as well, but the call was not answered. I have tried cancelling, with no success. I even sent an email but still no lick. They keep stating that this is their busy season and that orders can take 10 to 15 working days to be delivered. I have now been waiting 17 working days. I have contacted my credit card… Read Full Review

Kimbles50's Response to DIYJunkie's Review

Written on: 20/07/2017

Oh no, I SO wish Id read theses reviews first, I placed my order on 17 th June also, spent over £70, had a text today saying they had been delivered, and guess what?????, I paid by debit card, I wonder if I can claim it back?

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★☆☆☆☆

“Worst shopping experience ever!”

Written on: 09/07/2017

If I could give them zero stars I would! I ordered a plant six weeks ago and expected to wait a maximum of 15 days as advertised on their website. I've contacted them several times and simply receive an automated response. I've tried calling hem but get no response. I doubt I'll ever receive the plant or my money back but I'm going to keep trying. I'll certainly never use them again… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 05/07/2017 by Carolinewootton (1 review written)

I have waited over a month for delivery & still no sign. I can't get through on the phone. my emails are ignored or replied to with irrelevant auto responses. The worst company I have ever had the misfortune to hand my money to. I'm left wondering if I'll ever see these plants or the refund I have asked for… Read Full Review

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★☆☆☆☆

“Total Shambles ”

Written on: 05/07/2017 by KenyaShort (1 review written)

Great company.....if you want to wait over a month for delivery. If you never want to be able to get through on the phone. If you want all your e mails to be ignored or replied to with irrelevant auto responses. The worst company I have ever had the misfortune to hand my money to. I'm left wondering if I'll ever see these plants or the refund I have asked for....twice… Read Full Review

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★☆☆☆☆

“Useless company”

Written on: 03/07/2017 by Dexter321 (1 review written)

Avoid this company like the plague. Complete time wasters. Plants arrived one month late, and half dead. Remainder of order still not arrived, and despite attempts to contact no sensible response from them… Read Full Review

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★☆☆☆☆

“Non-receipt of order ”

Written on: 02/07/2017 by GiancarloPerez1982 (1 review written)

Wish I had read..... Wish I had read these reviews before ordering from Gardening Express. Plenty of other firms to order from. Ordered online 5 June now 30 June and have not received replies to any contact messages or emails, impossible to contact on phone. AVOID!! See they have just posted a NEW very expensive contact number to ring on their website: AVOID! … Read Full Review

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★☆☆☆☆

“Rubish Customer Service”

Written on: 29/06/2017 by Indiae171 (1 review written)

No reply to emails about missing order. Left on hold for more than 7 minutes so no good phoning. Order elsewhere… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 28/06/2017

I ordered 2 little red robin plants on 28 May and have finally received them today after many emails and phone calls to the company. It's impossible to get through on the phone and any emails are replied to after several days with a standard response, never actually addressing my issues. I know the company says to allow extra time for delivery during busy periods but a.month is rediculous. Was the wait worth it?.....NO! 2 very small spindly specimens arrived today. Luckily I had seen sense… Read Full Review

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★☆☆☆☆

“Plants and Customer service non existance”

Written on: 28/06/2017 by Gwyneira (1 review written)

Ordered plants on 2/6/2017 to date not received. Tried to phone only horrible music. Sent e mail 're no plants received had e mail back asking to return the plants or photos of the plants.What plants. Sent 3 more emails still u p to 25/06/2017 still waiting reply. Do not order anything from this website… Read Full Review

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★☆☆☆☆

“NEVER ORDER FROM GARDENING EXPRESS”

Written on: 28/06/2017 by aughrim (1 review written)

Ordered plants in May, after six weeks nothing had arrived contacted them on numerouse occasions but they ignored me. Was going on holidays so tried telling them but was ignored again. Needless to say whilst on holiday the plants arrived and when I returned they were all dead. Tried again no reply, emailed no reply. Had to go out and buy all new plants from a Local gardening center… Read Full Review

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★☆☆☆☆

“Inadequate customer service”

Written on: 27/06/2017 by Wrenun75 (1 review written)

I had a problem with delivery and needed to contact the company urgently. The plants had not arrived after 3 weeks and I was going on holiday and needed to defer delivery until we returned. Sent an E Mail in the last week but was told I might not receive a reply for a week. My problem could not wait so tried to contact them by telephone. After several attempts and excessive waits I had to give up.If you like listening to Brubecks Take the A Train this is the company for you.I E Mailed the CEO… Read Full Review

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★☆☆☆☆

“You have been warned!!!!!”

Written on: 27/06/2017 by Tom9851 (1 review written)

Been waiting over a month now despite two e-mails to them. This has to be the worst customer service I have ever experienced with an online retailer. It's truly mind boggling how this company is still in business. I was taken in by their nice website - I should have checked the numerous negative reviews I have since read about this firm - never again. PLEASE give this company a wide berth or you will surely regret it… Read Full Review

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★☆☆☆☆

“Dead plants”

Written on: 26/06/2017 by Blackburn1993 (1 review written)

The plants I ordered took weeks to come through. when they arrived they had been travelling for four days. Not properly packed, upside down, squashed and many were dead. poor selection especially they were supposed to be a variety of heathers. Since when is two varieties in a total consignment of 45 a selection! I have complained but the telephone number is not available and they will not reposed to emails. NEVER AGAIN … Read Full Review

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