Gardening Express Reviews - www.gardeningexpress.co.uk

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Latest Reviews

“poor quality What you get is not what as advertised -...”

Written on: 28/04/2017 by Johnston107 (1 review written)

poor quality What you get is not what as advertised - much smaller. Company will only consider replacing if YOU pay to return. Service not what other mail order nurseries provide. Save your time and money- go elsewhere… Read Full Review

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“Poor quality service and plants”

Written on: 27/04/2017 by DebbieMcdonald (1 review written)

Ordered plants on 2/4/17 which were all in stock. Some have still not arrived. Those that did are extremely poor quality. Large species Camilia was bone dry and pot bound. Buds had fallen off in the box along with yellow leaves. 2 Clematis for £14.99 were a single stem about 4 inches high. There is no way anyone would buy these from a garden centre, especially for that price. Spent 25 mins in queue on phone trying to get thru to customer services, but was only running up my phone bill… Read Full Review

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“Fuchsia Trees from Gardening Express”

Written on: 19/04/2017 by IshC (1 review written)

Purchased 2 Fuchsia Trees from Gardening Express. After a few months they died. Many emails back and forth with their customer services to no avail. Stock answer to all emails, essentially they do not care. Their so called 5 year guarantee is not valid after a few months. It has so many get out clauses. Look elsewhere for your gardening needs… Read Full Review

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“Very poor standard of plants ... Still haven't got all...”

Written on: 19/04/2017 by Dylan347 (1 review written)

Very poor standard of plants ... Still haven't got all my order. The red banana they sent was supposed to be 80-100cms ?? No were neer very poor plants… Read Full Review

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“A complete rip off”

Written on: 13/04/2017 by 204Delaney (1 review written)

I ordered and paid for plants at the beginning of March and have still not received the plants. At the time of ordering the website indicated that all items were in stock. They are impossible to get hold of on the phone and they take a week to send an automated email reply. I have asked for a refund as they have now admitted that they don't have my order in stock. I have had to contact my credit card company to try and get a refund that way. I would not recommend them at all!… Read Full Review

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“Very disappointing ”

Written on: 05/04/2017 by Litzyj114 (1 review written)

I'm aware that there are many happy customers, however when it goes wrong this company does fall very short from owning up and making it right once they have your money. GE scraped the barrel to fulfill my order, they do maintain and insist that their plants are of the highest quality. THESE ARE NOT. Honestly, the quality is poor. I consider myself a reasonable person, experienced in buying plants and have very reasonable expectations on quality and also quality versus price. There were issues… Read Full Review

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“Poor quality product and service”

Written on: 23/03/2017 by Sjmi (1 review written)

I purchased 6 fairy roses however the 2 white ones on delivery were poor mainly brown twigs however., the other 4 were fine so I thought I would try a bit of love and attention to see if I could nurse them through. Unfortunately I did not succeed and sent photo of the dead plants next to the thirving ones.All I wanted was the replacement of the 2 dead plants shown in photos no more. I was told that as 14 days had elapsed I had to send the twigs back at my own expense no prepaid envelope and… Read Full Review

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“black planters not blue”

Written on: 13/03/2017 by Hackett114 (1 review written)

The images on groupon website clearly showed blue planters. They arrived as black planters. When I complained they claimed they were black in the image. They would not accept their advert was misleading and would not refer my complaint to more senior management. Atrocious attitude… Read Full Review

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“Unsatisfactory”

Written on: 01/03/2017 by bridson38 (1 review written)

I ordered some plants to be delivered to my sister for a special occasion which I indicated was for a gift. It took 17 days from placing my order until the plants arrived with her. The box arrived with no planting instructions, no personal message and just the invoice which she should never have seen. On contacting Customer Services they were disinterested - blamed me for having put my personal message in the wrong field and not adequately addressed the fact that the delivery took 17 days which… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 27/02/2017 by 448Daniels (1 review written)

I ordered a plant and delivery was supposed to be 5-10 days. Phoned on day 10 to enquire about my order. Told Hermes had received instruction to return order to GE. They did not know why?? and could not locate the goods. Told a replacement would be sent within a week. Nothing arrived. Rang again and told a another replacement would be sent. In all it took 3 weeks for the item to arrive. The cardboard box and plant pot I side were smashed to pieces. This company should be closed down. DO… Read Full Review

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“Ordered six plants from them. They arrived soon enough...”

Written on: 04/02/2017 by Powerseh273 (1 review written)

Ordered six plants from them. They arrived soon enough - a week or 10 days after my order. The sizes for a couple were not quite as expected but similar so not a big problem for me. The condition of a couple of not great but I attributed it to spending days in a box (one of them is in the bin now). What was a real problem though was that there were no labels on the plants. The indoor plants were failrly easy to identify as they resembled the pictures on the site and had their leaves on… Read Full Review

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“Awful service and plannts”

Written on: 06/01/2017 by Carrot666 (1 review written)

The plants were shown in stock and ready to ship- they were out of stock and took over a month to ship missing the persons birthday they were ordered for. The special treatment during cultivation was in fact spray paint leaving them looking tacky and cheap although I paid over the odds for a painted plant. Customer service poor with only option to send back at my expense - they were a present so not even at my house or in the same county!!!! I will never buy from here again and wish I had read… Read Full Review

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“Awful experience and bought a lot of plants.”

Written on: 05/01/2017

I have bought from Gardening Express a lot in the past year and my experience at Christmas was so bad I am never buying from them again. The plants when they arrived were freezing cold and buds dropped off my Christmas cactus within a day. The leaves all dropped of my Poinsettia and 2 dwarf Weeping Figs lost their leaves also. The only plants which survived were 2 small Yukkas which isn't surprising as they are bombproof. I sent all pics to Gardening Express and they just said they will… Read Full Review

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“Easter Xmas tree.Groupon, Hermes & Gardening...”

Written on: 22/12/2016 by SadElf (1 review written)

I ordered a xmas tree from Gardening Express via Groupon on the 13th dec. Despite Hermes (yes, unfortunately they chose the least reliable couriers ever) assuring me it was going to be delivered on monday 19th (& that was after constantly hassling them) it didn't arrive. Latest tracking said they "attempted" to deliver yesterday..I was in ALL day..ALL week in fact, waiting for the damn thing. I'd wanted it for the solstice but beginning to think it'll be Easter before it arrives.. due to arrive… Read Full Review

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“Customer service - Ha hah hah that's so funny!”

Written on: 21/12/2016 by steveduffield (1 review written)

Ordered a couple of plants on 6th December for my parents for Christmas. The money left my account on 7th December and I received an email explaining that they would get in touch to let me know when the plants were going to be sent. On the 19th December having heard nothing and no plants having been received I contacted Gardening Express via their online customer service and heard nothing. On the 21st December I attempted to phone them and didn't manage to get through as they were not answering… Read Full Review

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“Appalled at the quality of product, Do-not use this...”

Written on: 11/12/2016 by kittythecat (1 review written)

Bought a Groupon Voucher on 5/12/16 Pair of Patio Holly Trees £29.99 Thought these trees would be a lovely Christmas present for family members. Advertised as Glossy leaves and dark red berries. When order was delivered, the box was battered, trees were very small, leaves were yellow and very sparce,not complete leaves, half, ripped leaves, no red berries, stems were bent Appalled at the quality of trees, I wish I had seen the reviews before I ordered. Can-not get through to the company… Read Full Review

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Ruthie_B's Response to kittythecat's Review

Written on: 14/02/2017

I have experienced exactly the same. I feel really angry that I have been tricked. customer services are refusing to do anything despite me sending them.pictures of the 2.dead trees that arrived!.

did you have any luck getting money back / replacement offered?

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“Absolutely appalling customer service!!”

Written on: 17/11/2016 by OliveCarver415 (1 review written)

Shocking customer service! I had to take delivery of an order, pay to return to then get a refund of the cost of the item, even though I had attempted to cancel it within minutes of making the order, as it had been 'processed already'. After many many emails I have yet to receive a refund and they have been completely unable to keep track of correspondence, even mistaking me for someone who had not received their order. This is after I provided my return tracking references. Will never use… Read Full Review

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“Appalling customer service would not recommend this...”

Written on: 02/11/2016 by 363Rees (1 review written)

I first contacted this company in June it is now November and my query is still ongoing ! Appalling Customer Service… Read Full Review

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“Standard Rose trees- Guarantee worthless”

Written on: 11/10/2016 by Zaidenf93 (1 review written)

I purchased 2 standard rose trees through a Groupon offer for £14.99 plus postage and they arrived and I planted immediately. After weeks one started to show some foliage but the other didnt. I contacted company and they advised me I was covered under their 5 year guarantee. They advised me to return the one not growing for a replacement but I had to pay for return and also pay £7.95 for postage for them to send the replacement. This meant I was paying the same again for one rose tree so… Read Full Review

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“10 rose bush offer ”

Written on: 15/09/2016 by Woodee274 (1 review written)

I paid £30 + postage for 5 Bush and 5 climbing/rambling Roses. They arrived as bare root plants, 5 in each of the 2 bundles, with just a small amount of soil around each bundle. Only 3 of each bundle eventually flourished. Unfortunately all the selection were not particularly highly recommended roses. I wish I had purchased rose bushes that I specifically want to have in my garden,from a reputable supplier, even if it had been at an exorbitant price, rather than the poor quality… Read Full Review

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