Most recently I renewed my policy and the person I spoke to on the phone was extremely helpful and understanding, and sympathetic about previous issues I had experienced. He was very quick (as quick as the process allows him to be I should imagine) and explained everything thoroughly. I insured a previous bike with bikesure that was unfortunately stolen before christmas, when it came to changing insurance over to a new bike and adding fire and theft to the policy this took a very long time, I was on hold for what seemed like forever. At the end of the call I was assured that it was all sorted and my policy had been changed over. When it came to renewing my policy I was told that I was never covered for theft on this particular bike, (some six months) so if it had ever been stolen in that time, I'd paid a higher premium for nothing? I was also told there were no notes on the system to even say I'd asked to have the extra cover, so I don't know why I was charged more? Not very happy about this and has made me think about going elsewhere with cover for my next bike.

Bikesure need to look into their policy of sending attached letters in emails. Either send a letter by Royal Mail, or an email signed by the person sending. My experience of the Bikesure admin SYSTEM (not staff) is not good. My policy was cancelled because of delays in re-registering my address with DataTag! Why should that be such a big deal? Phone contact was good when I phoned them, but the company should use a standard land line number like 01553 instead of a premium rate 0844 number. If they want a non geographical number then it should be 03 not 08