Bikesure Motorcycle Insurance Reviews - www.bikesure.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★★★★★

“Fantastic Insurence”

Written on: 30/06/2016 by richiemittens (1 review written)

This is by far the fairest Insurance company I have dealt with in 35years of insuring my motorbikes/trikes. Last year I was involved in a hit and run, where the other driver was over the double white line and clipped my handle bars. My bike was a rightoff, and third party didn't stop. I had to claim on my own insurance. I expected a huge rise in premium. to my surprize,I had a £23 drop in price at my renewal this year. need I say more ! THANK YOU BIKESURE… Read Full Review

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★★★★★

“bike sure for sure”

Written on: 28/06/2016 by broadband0549 (1 review written)

very helpful in problem solving and advise and keeping the customer calm and relaxed speaking clear to make the question easy to understand… Read Full Review

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★☆☆☆☆

“cancelled insurance due to rip of price when change bike”

Written on: 27/06/2016 by paulattew (1 review written)

been with you for a while went to change my bike and wow did you try to rip me off with the price got new insurance cheaper than the amount extra to pay just cancelled my insurance with you and yes you have ripped me off again… Read Full Review

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Adrian.flux's Response to paulattew's Review

Written on: 28/06/2016

Thanks for your comments. Your feedback is appreciated. I am very sorry to hear that you are unhappy with our level of service.

I have located your file and have reviewed the notes regarding your recent request to change your bike. As a broker we deal with a number of different insurers and I can confirm that the price we quoted was the best we had available.

It is always sad to see a customer leave us but it is understandable if you have found an alternative insurer offering you a more competitive price. Hopefully you will still consider us in the future.

Kind regards

Customer Service

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★★★★★

“Easy to deal with and good for customization ”

Written on: 20/06/2016 by Zielah (1 review written)

I was really impressed with Bikesure. Great customer service and very helpful & understanding. I had a custom paint work on my bike, and BikeSure were one of the only insurance companies who was even willing to discuss insuring it. They were very professional and friendly at the same time. I have also since then called up and had to make changes to my policy and again, all very easy and decent priced. Would definitely recommend… Read Full Review

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★★★★★

“Excellent service as ever!”

Written on: 16/06/2016 by Morrowbz75 (1 review written)

So I took my bike to get it serviced/MOT'd 2 weeks before renewal and made the mistake of looking round while there! Saw something I liked and got a reasonable PX for old bike so then had to sort the insurance and see what impact changing would have:-( Bikesure were happy to sort a quote for new bike even thought I'd forgotten to get reg number and sort out updating my existing policy if I went ahead with changing (with just 2 weeks left to run). Went back to dealer to sort out the deal and… Read Full Review

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★★★★★

“Knowledgable and helpful staff”

Written on: 15/06/2016 by Branden380 (1 review written)

I was impressed with the help I received during the call as wasn't sure how to go about insuring the new bike as we had not sold the old one so I was advised what to do!… Read Full Review

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★★★★★

“very quick and good service got the best deal thank you ”

Written on: 15/06/2016 by Owenv71 (1 review written)

very quick and good service got the best deal thank you… Read Full Review

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★★★★☆

“Bikesure for sure every time for me”

Written on: 15/06/2016

Very happy with the service I have had with Bikesure over the last few years, nothing is too much trouble for them. Staff very pleasant on the phone. The only point I didn't like is the call charge from my mobile phone as the office close before I get home… Read Full Review

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★★★★★

“Good renewal”

Written on: 13/06/2016 by Morganby1985 (1 review written)

Have now been with you for approx 10 years and have been happy with the service… Read Full Review

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★★★★★

“Fantastic prompt helpful service”

Written on: 09/06/2016 by PabloO'Neal267 (1 review written)

Quick response to email contact them home call service outstanding. I would recommend totally… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 08/06/2016 by bigholly (1 review written)

I insured my first bike with them and been 1.5 years with them on that. I bought a second bike for when i passed my test. I passed no problems and went to stop the other policy. When called up to do so they demanded i pay the rest of the policy even though i will never ride the bike again and want to sell it on. I have decided to keep the bike until the end of my policy becasue i will be damned if they are getting my money for nothing. As soon as the other policy is due for renewal i will be… Read Full Review

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Adrian.flux's Response to bigholly's Review

Written on: 11/06/2016

Thanks for your comments. We appreciate your feedback. I am sorry that you are not happy with our level of service and have experienced problems.

I would like to be able to review your file and offer assistance but unfortunately it is not possible to trace your policy from the information supplied.

Can you therefore please contact us and advise that your enquiry relates to this review.

Kind regards

Customer service

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★★★★★

“Piece of mind insurance ”

Written on: 23/05/2016 by Burtonut490 (1 review written)

Another year with bikesure,8 years In total..!, great service,great options,I've spoken to many different people over the years and I've always been impressed by their knowledge and understanding of the needs of us biker's. Of course the price of insurance is very important but so is customer service and support,and in my opinion I've found the best of both,would not hesitate to recommend bikesure to fellow biker's… Read Full Review

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★★★★★

“Honesty and good value”

Written on: 23/05/2016 by Sidneyy284 (1 review written)

You can't really see how good an insurance company is until you need something from them... I just recently moved house and unlike the others bikesure reduced my cost of cover and even have me a refund. Very good! Hopefully this is the most testing I will have to give them. Given the right price I'll renew with them next year… Read Full Review

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★★★★★

“You Must Do This”

Written on: 23/05/2016 by Felipeq426 (1 review written)

Was a bit unsure at first don't know why but was a bit wary of riding with police. Absolute no reason to worry though were decent blokes bikers first then police. Have been riding less than a year and learnt loads which now makes riding my bike even more fun, whilst being safer. As I had bought my bike from Triumph did not have to pay so worst that could happen was a free burger … Read Full Review

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★★★★☆

“Happy friendly staff”

Written on: 21/05/2016 by WarrenMassey (1 review written)

I have been with bike sure for the last two years and have only needed to speak with them on renewal. They are always professional and willing to help. The only downside is my renewal had 1 yrs no claims instead of two and the bikes value was still what I paid for it two years ago but on ringing I was surprised to find they could adjust this which saved me nearly £50!! Stayed with them for year 3! Cheers… Read Full Review

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★★★★★

“Annual Motorcycle Insurance”

Written on: 20/05/2016 by Burgesshf17 (1 review written)

Great service, real people actually answer the 'phone and quickly! I was renewing with them but founder a cheaper quote on line which Bikesure then matched. Great!… Read Full Review

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★★★★★

“very good but a bit slow phone”

Written on: 19/05/2016 by Macig82 (1 review written)

phone and a bit slow wen asking for a quort.over all good serves for last 10 yeas… Read Full Review

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★☆☆☆☆

“I have not been contacted and notified regarding the...”

Written on: 19/05/2016 by RebekahBlackburn186 (1 review written)

The policy has been renewed without my consent, and i longer have the bike as it was sold 3 months ago so why would i have renewed my insurance when you have not checked if I am still the registered owner !!!!… Read Full Review

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Adrian.flux's Comment

Written on: 19/05/2016

Thanks for your comments. Your feedback is appreciated. I am very sorry to hear that you are unhappy with our service.

I would like to be able to investigate your file but unfortunately I am unable to trace your policy from the information supplied.

Can you therefore please contact us and make reference to this review.

Kind regards

Customer Service

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★★★☆☆

“Good service once you can get through”

Written on: 17/05/2016

Trying to renew bike insurance as an existing customer you are caught in catch 22 trying to get through. Their hours are the same as my work hours so limited to when and how long I could try to contact them. Held in a queue for over 15-20 minutes several times on 0344 number. Tried the free number but that's only for new customers. Tried the phoneback request - they did phone back in under 5 minutes but still had to put me through to the line where I was on hold again for quarter of an hour or… Read Full Review

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★☆☆☆☆

“Terrible costumer service , very rude staff , ”

Written on: 19/04/2016 by Starnet (2 reviews written)

Costumer service is terrible , very rude people , they don't try to find a solution . On line policy they have accepted and they cancelled it next day and make me pay £60 for nothing . Just for a simple misunderstanding . Isted of given me new citation price they vent for easy way to make money. You can not convince them you are using the bike for pleasure… Read Full Review

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Adrian.flux's Response to Starnet's Review

Written on: 26/04/2016

Thanks for your comments. Your feedback is appreciated. We are sorry to hear that you are not happy with our level of service and that your policy has been cancelled.

It is very important to ensure that when taking out a policy online that all relevant information is entered correctly.

If you would like to discuss this matter further then please contact us and make reference to this review.

Kind regards

Simon

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