Holiday Discount Centre Reviews - www.holidaydiscountcentre.co.uk

★★★☆☆
2.7 / 5
From 8 reviews
43.4% of users recommend this

Media Gallery for Holiday Discount Centre www.holidaydiscountcentre.co.uk

Holiday Discount Centre www.holidaydiscountcentre.co.uk

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★★☆☆☆

“Late Deal Let Down”

Written on: 23/09/2014 by tmanson (1 review written)

Very disappointed with this Company, advertising flights from nearby airport to Majorca only for them to change airports and date twice at the same cost which caused 4hrs on our journey each way and cost of fuel there, then to send us to what I can describe as a a nightmare of a hotel which we will not be returning to ,only good thing being the weather and the resort of Alcudia with its gorgeous beach ,and forgot to mention all the extras they added on to the original price which is also… Read Full Review

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★★☆☆☆

“Travelate”

Written on: 01/09/2014 by ATGriff (1 review written)

HDC is obviously a comparison site which uses many travel agents. We recently booked a holiday through HDC but the agents were Travelate. We saw a deal to Crete and decided to get some more details the agent originally told us that we were flying with Easyjet from Cardiff to Heraklion and she had us confirmed seats on the flight out, and actually gave me the flight times. when I asked her to check again she came back and said that everything was correct but she had found a flight a day later… Read Full Review

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★★☆☆☆

“Thought I was mislead”

Written on: 06/05/2014 by alanjackson (1 review written)

Booked Holiday today@£1180 transfers ,luggage included give all my details When got call back to confirm,with extra costs put on ended up costing me£1370 was kept on phone for sometime apparently price went up.Very disappointing.Just be careful price you see is not what you pay.The person I spoke to was very helpful he was doing his job,but don't think I will be booking with Holiday Discount Centre again… Read Full Review

Hdcadmin's Response to alanjackson's Review

Written on: 09/06/2014

Hello,

May I firstly say how sorry I was to hear that you have been experiencing problems with an advertiser shown on our Holiday Discount Centre comparison website.

Holiday Discount Centre is a holiday price comparison site therefore we do not take bookings directly. However we do follow a strict code of conduct and also have regular compliance checks in place to monitor our advertisers.

Could you please email me with the advertiser you contacted and I will make sure your comments are passed onto their senior management team for investigation.

I would like to assure you this matter will be dealt with once your email has been received.

Kind Regards

Vicky Liddle

PR Representative - HDC

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★★☆☆☆

“not good experience.”

Written on: 19/11/2013 by amino (1 review written)

Just booked a trip to Barcelona. First,tried to phone and got connected but each time was hung up on and they called back,they then hung up. This was repeated several times and I now found out that every call I made cost £1.50 per minute. Was this a deliberate ploy? be aware. Then I booked my holiday and was called back to change the departure airport. I was also landed with an extra £18 per person abta guarantee which was slipped in at the end of the call. Havent been on holiday yet,but am… Read Full Review

Abtatravel's Response to amino's Review

Written on: 20/11/2013

Sorry to hear this. Here at ABTA - The Travel Association we are happy to help you. If you'd like to contact us regarding your booking please email press@abta.co.uk. Many thanks

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Mallymon's Response to amino's Review

Written on: 20/02/2014

ABTA guarantee is free. Shouldn't have to pay!

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★★☆☆☆

“COST WENT UP!!!!!!!!!”

Written on: 18/08/2013 by WENDYOC (1 review written)

We booked for 4th aug 2013 to 11th aug 2013. The advisor was brill but gave us a £3000 costing but son in law had to get his c/card and within ten minutes he rang back but said they now required an extra £200 plus due to credit card fee and debit card fee and the fact that TWO seats had gone(not that I can see why this made a difference as we needed six seats . He was great till the price increase so I said oh no we haven't got that extra money so I said bye but he rang back and took a… Read Full Review

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★★☆☆☆

“not good to book your holidays through the phone”

Written on: 16/07/2013

The prices shown were appealing, cheaper than similar holidays from thomson or tomas cook, for example. However, while you were talking with the operator, they tried to add many extra fees on the initial offer, which ended up nearly 100% percent more! My friend and I wanted to book a holiday in Amsterdam. It was unreasonable that the operator from Hot Deal Holiday was charging us £20 booking fee PER PERSON! We requested to talk to his manager to check whether it was the case, and the manager… Read Full Review

Hdccare's Comment

Written on: 17/07/2013

Hello,

I'm sorry you have experienced problems with one of the advertisers on the Holiday Discount Centre website, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

However, please message/email me with the name of the advertiser you have had dealings with and I will pass them on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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Marissad's Comment

Written on: 17/06/2014

It would seem you have a problem with all your advertisers. They all seem to be playing the same tricks. Sorry, buy your generic replies do not give much confidence to would be customers.

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★★☆☆☆

“Booking of a holiday in Majorca”

Written on: 23/04/2013

Where do I start. Booking a holiday for 2 in Majorca. 1) Price is not as as shown after they add admin x2, payment card x2 and late booking charge for within 2 weeks of leaving. This totalled £85. 2) The flight they offered was leaving Bristol at 2230. On checking the flight plan no such aircraft leaving at that time from Bristol, while checking this he said he could he could get us on the one leaving at 2030 for an extra £30. if it was more convenient. After I demanded the money back he… Read Full Review

Hdccare's Comment

Written on: 08/05/2013

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare/confused/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

I am very sorry that you were not able to book the deal you seen advertised by one of our advertisers, if you can send me the name of the advertiser that you booked with I will be more than happy to send on your comments.

If you have any further questions please contact vicky.liddle@hdcstaff.com

Kind Regards

Holiday Discount Centre

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★★☆☆☆

“NO after sales help”

Written on: 21/06/2011 by kosters (2 reviews written)

Holidaydiscountcentre were excellent up to the point of taking my money then it was impossible to talk to anybody they boast about there after sales service but it is non existent I spent hours on the phone in a queue waiting for customer services if anybody answered they said they only dealt in new sales,I then tried emailing them for important information about my holiday,they could not even be bothered to reply. Remember price is not everything avoid this company… Read Full Review

Guest's Response to kosters's Review

Written on: 24/06/2011

Hi Kosters

We apologise on behalf of Holiday Discount Centre that you had to spend hours getting through on the phone to us. We have experienced technical problems with our phone system and our internet system that may explain the wait you had on the phone and the email that you say was ignored. We apologise again for this. I have told our customer service manager about this, and hope we can improve in the future. Thanks for your comments. Holiday Discount Centre.

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Guest's Response to kosters's Review

Written on: 07/07/2011

sorry to hear about this i have had the worst experience of my life with these and am about to start proceedings to take them to the small claims court but am also trying to find as many people as possible who have also had bad experiences??

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