When arrived in the hotel and presented the accommodation voucher I asked if we had a seaview as advertised on their site, to my surprise was told no and when I was asked to prove we were due a seaview I couldn't because all it said on there was room with balcony. So I was offered the chance to pay extra and upgrade, which I did and given a receipt to prove to sunshine.I know why they do not have a phone number to keep costs down but only being in contact by e mail is not good practice to me as I would like to speak to someone to sort problems out. The room we were supposed to have was overlooking a derelict carpark and a falling down building instead of a spectacular view of san Antonio bay

The website made booking the holiday quite simple. The hotel was great, can't complain for the price. Amazing experience in Lloret de Mar

Hotel good value. Very clean rooms as were all the common areas. Rooms very spacious although the beds are most uncomfortable. Staff very efficient but a few smiles wouldn't have gone amiss! Overall though nice hotel in a good area.

Booking the villa was very easy on line,collecting villa keys from airport was fast and easy, it could not have been easier. the villa was clean, only down side was that we booked a villa online, and booked a villa with air conditioning,turned up and NO air conditioning,which was advertised on line that villa had air conditioning, spoke to the customer service team and got pushed pillar to post, and got nowhere luckily it was not the hottest week while on holiday, so put up with it,

Would use Sunshine Holiday Company again - found them very helpful as they keep you up too date on what you have to do next - ie down load boarding passes - how much you still have to pay, and give you plenty of time to do so - here's to my next holiday with Sunshine Holidays- Not one thing I did not like with this company -Kind regards

the place should have ac very hot but very cheap

We booked our 2015 holiday through Sunshine.co.uk who are an "ABTA" member. However please be aware that their "supplier" who they purchased the holiday from was NOT, so when things went wrong there was nothing ABTA could do to help other than offer advise. This is a real shame because in general we found Sunshine to offer a good service at competitive prices and this was not the first time we had booked through them. However until this loophole is closed we would not recommend them to friends or family and would have to give serious consideration before booking through them again in the future.

Fergus Plaza Santa Ponsa. We had a private transfer from the airport and check-in was fast and efficient with a pleasant young man on the reception desk. We were in our room within an hour of landing so fairly close to the airport. Rooms tend to vary but ours had a small balcony with table & chairs. The food was okay but lacked a varied selection mainly I feel due the small number of guests due to the hotels size. The hotels ground floor is made up of the bar, lounge area dining room etc. There is a small swimming pool that was clean but was more of a splash pool to cool off in. There is a small shaded area around the pool area with sunbeds. The bar extended out onto the street at the front of the hotel under a pleasant shaded seating area great for watching the world go by whilst having a drink. Cleaners were good, beds were made every day regardless of what time we left the room plus, clean towels every day as well. The hotel is in a good location just 3 minutes’ walk to beach past shops & bars. The beach is a large bay with a very nice clean sandy beach gently shelving ideal for swimming with plenty of fish around. There are at the back of the beach cafes, toilets, shaded areas and a long promenade with shops, bar, restaurants & fast food outlets all along the opposite side leading up to the Irish quarter. Breakfast was okay again lacking selection. The rooms are generally very noisy and lack any sound proofing Our original room had a fan / pump noise that seems to affect any high numbered rooms ending in 15 or above However, we had no problem changing rooms and ended up with a room at the front of the hotel overlooking the roundabout. Our room was a reasonable size for two people and the balcony was adequate. However, the shower was very small and I could only just fit in! All Staff apart from the young man that checked us in looked battle hardened, with faces might crack if they smiled! I guess that because of the noisy rooms with the fan / pump noise issue. It seems that everybody rotates through these rooms when the hotel is full. Then changing to a quieter room when one becomes empty! I think this issue really needs to be addressed by the management as this really reflects on the whole place and I'm sure it makes the staff think it's a failing organisation. This probably explains with they all seem to look so down trodden. To be fair to the staff they were though quite helpful when asked for something. That said of course if you’re lucky and get a low number room then you will probably wonder what all the fuss is about and why the staff look so unhappy! After we had changed rooms we did enjoy our stay and I thought the location was great, just 3 minutes to the beach. Oktoberfest (German themed beer festival) was on across the roundabout during our stay so it was fairly noisy at night till midnight but since we don’t go to bed early on holiday this wasn’t a problem for us. Considering what we paid I think it was fair value and if you like the beach then it will be fine. The pool area was not great but to be fair as they never are in smaller hotels. One good thing was everything around the hotel was mainly level, no hills! Therefore, if you have trouble getting around this may be a consideration as a good place to stay. Overall I think if you are looking for a cheap week away close to the beach then the Fergus Plaza Santa Ponsa is fine. That is provided you don’t get a high numbered room with the fan noise! Low number rooms at front are best as you will get late afternoon sun on your balcony.

I was very pleased with Sunshine.co.uk everything went great this was my first time with this company and they are brilliant. Shame about the Sevenseas imperial Hotel in Side Turkey

As I travel a lot I could mark the hotel 3* the most. Although food and beverage service is excellent, rooms are not cleaned daily. There is a water supply in a type of dispenser located outside where you can fill your initial bottle of water. I waited 4 days before giving staff some cash which worked the treat. In regards of the hotel they are mainly Russian and Polish who drink alcohol from breakfast till bed time and were very noisy and inconsiderate to others. Hotel it self is old but does the job, staff are lovely, friendly and very, very helpful. I wouldn't personally go back but for some it can be budget option

Ryan air charged a extra £125 for booking seats and for boarding passes

I ve booked with Sunshine.co.uk twice in six months. I found the website easy to use. Very user friendly indeed. Prices are very competitive, for people wishing to travel. The accomodation is described as you find when you arrive to your accomodation. No problems on arrival with the booking. Excellent

I found the information given by sunshine was really accurate and therefore a company I know I can depend on in future for holidays

Enjoyed a two week break in March 2014. Weather was lovely and warm. Hotel was rather dated, but clean. The stairs to the apartment were difficult to negotiate especially when carrying heavy cases. The hotel staff were all very helpful room cleaning was daily and thorough Hotel situated near residential area which meant a lot of barking dogs day and night which spoiled the peaceful setting of the hotel Lovely spacious balcony with sun all day. Television was very poor. Only one English news channel which was very repetitive

We have used Sunshine on several occasions and have always found them to be efficient, everything done on time. No hassle with independent arrangements having to be made i.e. travel arrangements, as they cover everything for you, including transfers to and from resorts.

Cannot detail this holiday as we do not go until November, I think Sunshine holidays are jumping the gun a bit for my experience of this holiday,

Booking of all elements of this holiday were simple on line and full details/tickets arrived without problem.Outward journey and transfer to Hotel went without a hitch. However Hotel we chose , whilst not the most expensive was shown as a 3 Star Hotel The Los Angeles in Salou. It was clean but rooms were basic to say the least and few of the staff were what you would call pleasant or helpful. The food could have been much better. Whilst there was plenty of it the choices were limited and it would have been nice to have a HOT meal instead of the luke warm offerings presented.The only thing they served hot was the water out of the tea machine in the mornings. We sought out local restuarants for our meals in the latter part of the week. On arrival by shuttle bus we were advised to telephone the transfer company A2B Transfers to find out when our pickup time would be for the return to the airport using the numbers provided in our documentation. When we did so the operator advised us that neither the 'Office number' nor the emergency numbers given to us were Quote 'allocated to a client' This meant a hasty search for internet access to get pickup times. Moans apart I would however use this Company again but will make more thourough enquiry about hotels etc prior to booking.and to be fair I think these gripes were outwith the control of Sunshine but worthy of note by them .