Sunshine Holidays Reviews -

4.8 / 5
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“Poor customer service”

Written on: 26/03/2016

I am not satisfied with the customer service. I was unable to contact them even after several attempts. Really disappointed… Read Full Review

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“lies-mis sold a holiday advertising a kids club!”

Written on: 18/09/2015 by sarahjaneleach (1 review written)

hotel marine parc-menorca where do I start?! my main issue was not being able to use the advertised kids club got to Hotel Marine Parc, tried to book my 5 yr old into kids club, to be told it was exclusively for First choice customers! I was so very upset and angry, ruined my holiday! your website advertised a kids club, so you were dishonest in advertising this in the 1st place. ! I would never have booked through sunshine if I had known. I have worked hard all year to pay for this holiday… Read Full Review

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“Good site not good hotel”

Written on: 05/07/2015 by NotgoodhotelPoseidonsuitesbodrum (1 review written)

The hotel not Will have 4stars IT Will have 1stars beacuse the service was not good!!!!!!! And the food do so My kids had been sick!!!!!… Read Full Review

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“Dirty not clean ”

Written on: 11/11/2014 by AydanCantuItalian161 (1 review written)

So bad I would not go back again… Read Full Review

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“Not what we hoped for!”

Written on: 16/09/2014 by KodyGray241 (1 review written)

Rooms clean but basic. Beds and pillows like concrete. Restaurant food was generally ok, although some nights were too bizarre for family requirements. Dicky tummies all round, could have been the salads. Pools at times got very cloudy but fine the next day. Sun beds old and not enough of them. Beach quiter clean and at the quiter end of Agadir, but sun beds too far away from sea to watch kids play. All staff, except reception staff, were very nice and helpful, but struggled with the lack of… Read Full Review

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“Be careful, not the greatest experience”

Written on: 25/08/2014 by Giuliana293 (1 review written)

Booked for two families to go to Turkey in July 2014(booked around February). We were contacted in June to be told that the company booking the accommodation had gone bust. We were covered by ABTA and offered alternative accommodation or refund, however as we were informed so late there was little or no availability. Having looked into matter it appears the company went bust in February but Sunshine chose not to tell us. We tried to book our original hotel but it was full and when phoning the… Read Full Review

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“Grand Bali Hotel is Over Rated”

Written on: 23/03/2014 by MrsPHendry (1 review written)

On arrival at the lobby looked great. The reception staff were busy but quickly gave us our key cards for our room. We had to wait a while on a lift to become available though. (Throughout our holiday these lifts posed a huge nuisance with them being so slow and the smaller ones only ever took two people before the weight limit bell would ring.) Our room was sub standard for what I would expect from a four star hotel. The wood work was tarnished. Décor was most certainly in need of updating… Read Full Review

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“too many companies involved in holiday booking”

Written on: 25/09/2013 by irenebateley (1 review written)

booked lorenzo hotel in lassi kefalonia but was housed in lorenzo house which was terrible. dark dingy and utterly depressing. dont do it… Read Full Review

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“flight was a let down”

Written on: 18/08/2013 by mariao97 (1 review written)

got to say company did really well and kept us up to date until return home . they forgot to inform us that are return flight from dalaman was to glasgow then london gatwick,on our return tickets it said dalaman to lgw nothing was metioned about stop of at glasgow,there was 20 of us left on flight to gatwick and not one of us knew we were flighing to glasgow first then back to gatwick.we all had no money or food for this extra stop and because we were not aware of glasgow stop we all had… Read Full Review

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“Shocking, poor service ”

Written on: 25/06/2013

We recently used Sunshine Holidays to book our holiday but 4 days prior to our holiday we received a email stating that the hotel we had booked was over booked and that they were giving us alternative accommodation. The choices that we were given were not at the same standard as our original hotel. We received the email late Friday evening and we were due to fly out the following Tuesday morning. I tried to call Sunshine on Saturday morning but no-one answered. Finally I did get a answer and… Read Full Review


Reviewz123's Comment

Written on: 28/06/2013

Unfortunately for us, we didn't find out our hotel had over booked until we were stood in reception with 2 very hungry and tired young children, following a day of travelling. The best the hotel could do was downgrade us to a studio room out in the hotel carpark! I called sunshine and asked them to look into alternative hotels and they said they would call me back - They never did! I sympathise....

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“The price is not right!”

Written on: 28/02/2013

Got very excited to find some flights to Egypt on very much cheaper than any other site. Armed with my credit card I proceeded through the booking - only to find at the very end of the process that the flight had "suddenly" increased by £200! My partner fed this back to the company who said it was due to changes in price with the flight provider (monarch in this instance) however this is not true. The advertised price remained the same on the website for several days after -… Read Full Review


Shoddy's Comment

Written on: 30/05/2013

We did exactly the same when trying to book this year only our flight price went up by approximately £300. Didn't book but went on another website and got the same flight at almost the same price i.e. £6 more, what can you say it was a no brainer plus our accommodation was the same price so we did save the money.

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Euglon's Comment

Written on: 11/07/2013

Ha! The same - bait' n' switch - get to the payment page and the price "magically" goes up by £200. Called them, couldn't get through for 15 minutes - no one answers. In the end emailed them and they called back, said it's out of their control and the prices are "live". Rubbish! Went to Ryanair website and the price is £200 lower than what Sunshine quoted after the last-second correction.

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